CINXE.COM
Help Desk - Ordering & Shipping
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html dir='LTR' lang='en'><head> <meta http-equiv="x-dns-prefetch-control" content="on"><link href="//pagead2.googlesyndication.com" rel="dns-prefetch"><meta http-equiv="X-UA-Compatible" content="IE=edge" ><meta name="viewport" content="width=device-width, user-scalable=1" ><meta http-equiv="Content-Type" content="text/html; charset=UTF-8" ><title>Help Desk - Ordering & Shipping</title><base href="https://www.fishpond.com.au/"><link href="https://ajax.googleapis.com/ajax/libs/jqueryui/1.8.1/themes/cupertino/jquery.ui.core.css" media="screen" rel="stylesheet" type="text/css" ><link href="https://ajax.googleapis.com/ajax/libs/jqueryui/1.8.1/themes/cupertino/jquery.ui.theme.css" media="screen" rel="stylesheet" type="text/css" ><link href="https://ajax.googleapis.com/ajax/libs/jqueryui/1.8.1/themes/cupertino/jquery.ui.autocomplete.css" media="screen" rel="stylesheet" type="text/css" ><link href="https://cdn-w.fishpond.com.au/stylesheet_secureau7fbda3fdc4b996b8d586636d9c5fb2ac5d9c6d0fe01931ce08af23d2.css" media="screen" rel="stylesheet" type="text/css" ><link href="/public/css/account.css?v=a53fb054f9b3008428f7a80ab9ecd3b1" media="screen" rel="stylesheet" type="text/css" ><link rel="apple-touch-icon" href="https://cdn-w.fishpond.com.au/apple-touch-icon.png"><link rel="apple-touch-icon" sizes="57x57" href="https://cdn-w.fishpond.com.au/apple-touch-icon-57x57.png"><link rel="apple-touch-icon" sizes="114x114" href="https://cdn-w.fishpond.com.au/apple-touch-icon-114x114.png"><meta name="p:domain_verify" content="67454c976aa6ba911a533ec498b25621"/><style type="text/css" media="screen"> <!-- .home-banner { background: url(https://cdn-w.fishpond.com.au/fp_uploads/site_images/AU_BestValueV1.1.png); height: 85px; background-repeat: no-repeat; margin: 0 auto; background-color: #49b64d; background-position: center; background-size: auto; } --> </style><script src="/public/js/modernizr-custom.min.js"></script><script type="text/javascript"> //<!-- var _gaq = _gaq || []; _gaq.push( ['_setAccount', 'UA-360642-1'], ['_setAllowAnchor', true], ['_trackPageLoadTime'], ['_setCustomVar',4,'Used_Recommendations','No',2], ['_trackPageview'] ); //--> </script><script type="text/javascript" src="https://www.googletagmanager.com/gtag/js?id=G-ZLQV55WCMR"></script><script type="text/javascript"> //<!-- window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-ZLQV55WCMR'); //--> </script><link href="https://fonts.googleapis.com/css?family=Roboto:300,400,Bold" rel="stylesheet"> <script type="text/javascript" src="//widget.trustpilot.com/bootstrap/v5/tp.widget.bootstrap.min.js" async></script></head> <body > <div id="allpage"> <span class="header-rc-l"><!--x--></span><span class="header-rc-r"><!--x--></span> <div id="domain_suggestion_message" class="domain_suggestion_message warning-flash-message"> <p class="fp-header__message"> Hi, it looks like you are in Singapore, we suggest you shop on <a href="http://www.fishpond.com.sg/helpdesk.php?question_id=1204">fishpond.com.sg</a> instead. </p> <span id="domain_suggestion_message_icon" class="p-20 cursor-pointer close-icon" >× </span> </div> <div class="warning-flash-message non-margin non-border-radius"> <p> It seems you're using an unsupported web browser, and may experience issues on our site. We recommend downloading a modern browser like <a href="https://www.google.com/chrome/">Google Chrome</a> or <a href="https://www.mozilla.org/en-US/firefox/new/">Firefox</a> </p> </div> <header class="fp-header"> <div class="content-wrapper"> <div class="content-wrapper-padding"> <ul class="mobile-header__topcontainer d-md-none d-lg-none d-xl-none"> <li id="hamberger-menu-mobile" class="expandable expandable-menu mobile-header__top" block="menu"><img src="https://cdn-w.fishpond.com.au/fp_uploads/site_images/menu-24.png" alt="Menu" class="icon" /></li> <li class="logo mobile-header__top"> <a href="https://www.fishpond.com.au"><img id="logo " class="logo-mobile__header" src="https://cdn-w.fishpond.com.au/fp_uploads/site_images/fishpond.com.au.png" alt="Fishpond.com.au" /></a> </li> <li class="cart-right mobile-header__top cart-header__mobile "> <a href="https://www.fishpond.com.au/shopping-cart/"><div class=" cart-item-count cart-item__header cart-item-count-listmobile ">0</div></a> </li> </ul> <div id="hmenu-container" class="nav-sprite-v3 d-md-none d-lg-none d-xl-none"> <div id="hmenu-canvas-background" class="hmenu-dark-bkg-color hmenu-opaque"> </div> <div id="hmenu-canvas" class="hmenu-translateX"> <a id="hmenu-close-menu" class="hmenu-hidden-link" href="javascript:void(0)"> <div>Close menu</div> </a> </div> <div class="hamberger-heder"> <div class="logo mobile-header__top hmenu-logo"> <a href="https://www.fishpond.com.au"><img id="logo" src="https://cdn-w.fishpond.com.au/fp_uploads/site_images/fishpond.com.au.png" alt="Fishpond.com.au" /></a> </div> <div class="smart-selltext xs-small-d-none">SmartSellTM - The New Way to sell Online <br><span>we won't be beaten by anyone<span></div> <div class=" hmenu-close-icon"></div> </div> <div id="hmenu-content"> <ul class="menu-mobile"> <li class="menu-mobile__item menu-mobile__categories"> <div class="category-icon menu__item-categories"></div> <label for="moretrigger-mobile" style="display:inline-block;top:-1px;position:relative;padding-left:5px;"> <span class="menu__item-content menu__item-content-mobile menu__item-dropdown-ico menu__item-dropdown-ico-mobile">Categories</span> </label> <input type="checkbox" name="moretrigger-mobile" id="moretrigger-mobile" class="menu__dropdown-trigger" /> <div class="menu__dropdown menu__dropdown-mobile "> <div class=" wrapper-mobile"> <ul> <li class="main-menu__categories-dropdown-item"> <a href="/Books" class="menu__categories-dropdown-item-content item-content-mobile">Books</a> </li> <li class="main-menu__categories-dropdown-item"> <a href="/Music" class="menu__categories-dropdown-item-content item-content-mobile">Music</a> </li> <li class="main-menu__categories-dropdown-item"> <a href="/Movies" class="menu__categories-dropdown-item-content item-content-mobile">Movies & TV</a> </li> <li class="main-menu__categories-dropdown-item"> <a href="/gift-vouchers" class="menu__categories-dropdown-item-content item-content-mobile">Gift Vouchers</a> </li> </ul> </div> </div> </li> <li class= "menu-mobile__item menu__item-dailydeals"> <a href="https://www.fishpond.com.au/#daily-deals" class="menu__item-content menu__item-contentlinksmobile menu__item-content-mobile">Daily Deals</a> </li> <li class= "menu-mobile__item menu__item-bestsellers"> <a href="https://www.fishpond.com.au/bestsellers" class="menu__item-content menu__item-contentlinksmobile menu__item-content-mobile">Best Sellers</a> </li> <li class= "menu-mobile__item menu__item-馃巵giftfinder"> <a href="https://www.fishpond.com.au/gift-finder/" class="menu__item-content menu__item-contentlinksmobile menu__item-content-mobile">馃巵 Gift Finder</a> </li> <li class="menu-mobile__item menu__item-track"> <a class="menu__item-content menu__item-content-mobile menu__item-contentlinksmobile" href="https://www.fishpond.com.au/helpdesk/track-my-order">Track My Order</a> </li> <li class="menu-mobile__item menu__item-signin"> <a class="menu__item-content menu__item-content-mobile menu__item-contentlinksmobile" href="https://www.fishpond.com.au/login?redirect=%2Fhelpdesk.php%3Fquestion_id%3D1204">Sign in</a> <!-- --> </li> <li class="menu-mobile__item menu__item-register"> <a class="menu__item-content menu__item-content-mobile menu__item-contentlinksmobile" href="https://www.fishpond.com.au/account/create">Register</a> </li> <li class="menu-mobile__item menu__item-wishlist"> <a class="menu__item-content menu__item-content-mobile menu__item-contentlinksmobile" href="https://www.fishpond.com.au/wishlist/">Wishlist</a> </li> <li class="menu-mobile__item menu__item-cart"> <a class="menu__item-content menu__item-content-mobile menu__item-contentlinksmobile cart-mobile" href="https://www.fishpond.com.au/shopping-cart/">Cart <div class="menu__cart cart-item-count cart-item-count-listmobile">0</div></a> </li> </ul> </div> </div> <div class="block menu" style="display: none!important"> <ul id="util"><li><a href="https://www.fishpond.com.au/login" >Sign in</a></li><li><a href="https://www.fishpond.com.au/account/create" >Join</a></li><li><a href="https://www.fishpond.com.au/#browse" class="browse">Browse</a></li><li><a href="https://www.fishpond.com.au/wishlist/" >Wishlist</a></li><li><a href="https://www.fishpond.com.au/helpdesk.php" >Help</a></li></ul> </div> <div class="fp-header__logo-container xs-small-d-none"> <a title="Go to Homepage" href="https://www.fishpond.com.au/"><div class="fp-header__logo" style="background-image: url('https://cdn-w.fishpond.com.au/fp_uploads/site_images/fishpond.com.au.png')"></div></a> </div> <div class="fp-header__search-container "> <div style="height: 20px " class="xs-small-d-none"></div> <form id="advanced_search" name="advanced_search" action="https://www.fishpond.com.au/advanced_search_result.php" method="get"> <div class="search"> <span class="search__keywords"> <span class="search__keywords-content"> <input type="text" id="searchbar" placeholder="Search for products" autofocus="autofocus" name="keywords" maxlength="200" value="" autocomplete="off" x-webkit-speech /> <input class="search__clear-keywords mobile-only" id="clearkeywords" type="button" /> </span> </span> <span class="search__category "> <span class="search__category-content"> <select class="search__category-select" id="cName" name="cName" title="Category"><option value="">All Products</option>\n<option value="Books" data-cPath="1">Books</option><option value="Movies" data-cPath="10828">Movies</option><option value="Music" data-cPath="7162">Music</option></select> </span> </span> <div class="search-buttons"> <button class="search__button flat-button" role="button" title=Search ><span class="search__button-icon flat-icon"></span></button> </div> </div> </form> </div> <div class="fp-header__message-container xs-small-d-none"> <p class="fp-header__message fp-header__message_first">Warehouse Stock Clearance Sale</p> <p class="fp-header__message"><a href="/browse/featured-list/id/2842" style="text-decoration:underline">Grab a bargain today!</a></p> </div> <div style="clear: both"></div> </div> </div> </header> <div id="g_id_onload" data-client_id="994073738580-mmop42hm2fbvnavogm0eov6m3cincpf4.apps.googleusercontent.com" data-login_uri="https://www.fishpond.com.au/oauth/one-tap-sign-in/provider/Google" data-redirect_url="%2Fhelpdesk.php%3Fquestion_id%3D1204" data-auto_select="false"> </div> <div id="menu-mobile" class="menu-line xs-small-d-none"> <div class="content-wrapper"> <div class="content-wrapper-padding "> <div class="menu-line__column menu-line__column_left " id="tabs" role="navigation" > <ul class="menu"> <li class="menu__item"> <label for="moretrigger"> <span class="menu__item-content menu__item-dropdown-ico">Categories</span> </label> </li> <li class="menu__item" id="menu__item-dailydeals"> <a href="https://www.fishpond.com.au/#daily-deals" class="menu__item-content">Daily Deals</a> </li> <li class="menu__item" id="menu__item-bestsellers"> <a href="https://www.fishpond.com.au/bestsellers" class="menu__item-content">Best Sellers</a> </li> <li class="menu__item" id="menu__item-馃巵giftfinder"> <a href="https://www.fishpond.com.au/gift-finder/" class="menu__item-content">馃巵 Gift Finder</a> </li> </ul> <input type="checkbox" name="moretrigger" id="moretrigger" class="menu__dropdown-trigger" /> <div class="menu__dropdown"> <div class="menu__categories-dropdown-content-wrapper"> <ul> <li class="main-menu__categories-dropdown-item"> <a href="/Books" class="menu__categories-dropdown-item-content">Books</a> </li> <li class="main-menu__categories-dropdown-item"> <a href="/Music" class="menu__categories-dropdown-item-content">Music</a> </li> <li class="main-menu__categories-dropdown-item"> <a href="/Movies" class="menu__categories-dropdown-item-content">Movies & TV</a> </li> <li class="main-menu__categories-dropdown-item"> <a href="/gift-vouchers" class="menu__categories-dropdown-item-content">Gift Vouchers</a> </li> </ul> </div> </div> </div> <div class="menu-line__column menu-line__column_right "> <ul class="menu"> <li class="menu__item menu__item-track"> <a class="menu__item-content" href="https://www.fishpond.com.au/helpdesk/track-my-order">Track My Order</a> </li> <li class="menu__item" style="padding-right: 10px;"> <span class="menu__item-content_delimiter"></span> </li> <li class="menu__item menu__item_account"> <a class="menu__item-content" href="https://www.fishpond.com.au/login?redirect=%2Fhelpdesk.php%3Fquestion_id%3D1204">Sign in</a> </li> <li class="menu__item"> <span class="menu__item-content_delimiter"></span> </li> <li class="menu__item"> <a class="menu__item-content" href="https://www.fishpond.com.au/account/create">Register</a> </li> <li class="menu__item menu__item_wishlist"> <a class="menu__item-content" href="https://www.fishpond.com.au/wishlist/">Wishlist</a> </li> <li class="menu__item " > <a class="menu__item-content menu-item-cart" href="https://www.fishpond.com.au/shopping-cart/"><div class="menu__cart cart-item-count">0</div>Cart</a> </li> </ul> </div> <div style="clear: both"></div> </div> </div> </div> <div class="fp-content"> <div class="content-wrapper"> <div id="content"> <table border="0" width="100%" cellspacing="0" cellpadding="0" class="pagelayout-left-right-columns helpdesklayout"> <tr> <td width="100%" class="helpdesk-layout" valign="top"> <div id="helpdesk_content"> <h2 id="page_title" class="pageHeading">Help Desk - Ordering & Shipping</h2><div style="height: 20px"> </div><div class="mainSection main-section-heldesk"><div class="helpdesk_search_wr"><form id="helpdesk_search" name="helpdesk_search" action="helpdesk.php" method="get"> <p class="helpdesk_search_p"> <input type="text" name="helpdesk_search_term" maxlength="200" value="" /> <button class="flat-button blue small"><span class="flat-text">Search</span></button> </p> </form></div><h3>Can I return a Sell Yours item?</h3><p>Yes, you can. You can return it for a full refund for any reason within 30 days of the item being delivered. Items can be returned after the 30 day period in compliance with the relevant consumer legislation if the item is faulty or damaged. <p>Please contact the seller directly should you be unhappy with your purchase. If you are then not satisfied with the seller's response please <a style="color:blue" href="https://www.fishpond.com.au/contact_us.php">contact us</a> detailing your reason for this return and our <a style="color:blue"href=https://www.fishpond.com.au/helpdesk.php?question_id=1225 >Regulatory & Compliance team</a> will investigate. <div id="contact_us_box"> <h2 class="box_sub_title" style="font-size: 16px"> Can't find the answer to your question?</h2> <span style="font-size: 14px; color: #000000;"><a href="https://www.fishpond.com.au/contact_us.php"> Send us an email</a> and we'll respond within 48 hours.</span> </div> <div> <a id="feedback"></a> <BR /> <h4>Was this information helpful?</h4> <form id="feedback" name="feedback" action="helpdesk.php?question_id=1204#feedback" method="post"><label><input type="radio" name="helpful" id="helpful-yes" value="yes">Yes</label><label><input type="radio" name="helpful" id="helpful-no" value="no">No</label><button class="flat-button blue small"><span class="flat-text">Submit</span></button></form><hr /><p><b>More questions about Ordering & Shipping</b></p></div><ul style="line-height: 22px" class="subcategory"><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=11">What are your shipping rates?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=1">How do I place an order with Fishpond.com.au?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=12">Why can't my order be delivered to a PO Box?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=1216">How does an e-Gift work?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=2">What payment methods can I use?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=10">Fishpond Premium</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=213">How do I add another product to my order?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=7">Can I pick up my order?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=1222">What is Quote Me?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=206">What do the different product statuses mean?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=133">How do I delete an item from my shopping cart?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=1224">What is Group Buy?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=1208">What is an Unreliable Supplier Product?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=134">What does 'Quantity Available' mean?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=231">How do I change my delivery address?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=1156">How can I tell if a product page is for digital music?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=1250">Health and Beauty Important notice</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=1219">What is the wishlist for?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=1075">Does Fishpond allow overseas based third party sellers?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=1133">Can I obtain a credit account and use a purchase order to shop?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=1254">Learn about Fishpond's Image Search</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=226">How do I change my payment method?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=1212">Fishpond Scan It Buy It</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=214">What does 'Order Delayed Staff Checking' mean?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=1065">How do I change my delivery address?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=132">How do I change the quantity of an item in my shopping cart?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=110">I received a shipped notification by email. When should I expect my order to arrive?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=225">How do I cancel a product from my order?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=1189">What is Fishpond's phone number?</a></li><li><a class="blue_link" href="https://www.fishpond.com.au/helpdesk.php?question_id=220">Where's my order?</a></li></ul> </div> </div> </td> </tr> </table> </div> </div><!-- .pageborder end (tag opened in \application\modules\customer\views\scripts\_header.phtml) --> <span class="footer-rc-l"><!--x--></span><span class="footer-rc-r"><!--x--></span> </div> </div></div> <footer class="fp-footer container-fluid"> <div class="content-wrapper"> <div class="fp-footer__container-left"> <div class="link-list link-list-responsive link-list_two-collumns col-xs-12 col-sm-5 col-md-5 col-lg-5 col-xl-4"> <h4 class="link-list__header xs-small-d-none">Buy Online</h4> <button id="buy-online" class="link-list__header link-list__accordion d-lg-none d-xl-none d-md-none "><label>Buy Online</label><div class="arrow-mobile"></div></button> <ul id="buy-online__mobile" class="link-list__group link-list__group-mobile listitem-subgroup" > <li class="link-list__group-item"><a class="link-list__item-link" href="/Books">Books</a></li> <li class="link-list__group-item"><a class="link-list__item-link" href="/Music">Music</a></li> <li class="link-list__group-item"><a class="link-list__item-link" href="/Movies">Movies & TV</a></li> <li class="link-list__group-item"><a class="link-list__item-link" href="/gift-vouchers">Gift Vouchers</a></li> </ul> <ul id="buy-online__mobile" class="link-list__group link-list__group-mobile listitem-subgroup" > <li class="link-list__group-item"><a class="link-list__item-link" href="/bestsellers">Bestsellers</a></li> <li class="link-list__group-item"><a class="link-list__item-link" href="/deals.php">Daily Deals</a></li> <li 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