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</div> <div class="row"> <div class="col-3 component pe-4"> <h4 class="color-red">Chi Siamo</h4> <p class="mt-3"> Generali è una delle maggiori compagnie assicurative e di asset management a livello globale. </p> <a aria-label="Chi Siamo" class="btn btn-red mt-3" href="/it/who-we-are"> Dettagli </a> </div> <div class="col-3" id="accordion_0_1"><ul class="list-unstyled"> <li><a class="dropdown-item" href="/it/who-we-are/at-a-glance">Profilo</a></li> <li class="position-relative"> <a id="navItem3821ccb9-39ff-4bb7-9837-779630d9340c" class="dropdown-item" href="/it/who-we-are/history"> La nostra storia </a> <a aria-labelledby="navItem3821ccb9-39ff-4bb7-9837-779630d9340c" class="position-absolute star-0 dropdown-toggle ps-3" data-bs-toggle="collapse" data-bs-target="#menu3821ccb9-39ff-4bb7-9837-779630d9340c" role="button" aria-expanded="false" aria-controls="menu3821ccb9-39ff-4bb7-9837-779630d9340c"> <span class="visually-hidden">Open Submenu</span> </a> <ul data-bs-parent="#accordion_0_1" 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prendendoci cura della loro vita e dei loro sogni. </p> <a aria-label="Cosa offriamo" class="btn btn-red mt-3" href="/it/what-we-do"> Dettagli </a> </div> <div class="col-3" id="accordion_1_1"><ul class="list-unstyled"> <li><a class="dropdown-item" href="/it/what-we-do/what-is-insurance">Cos'è l'assicurazione</a></li> <li class="position-relative"> <a id="navItem098dd2b9-9710-4411-bc07-f6178366359a" class="dropdown-item" href="/it/what-we-do/life-insurance"> L'assicurazione sulla vita </a> <a aria-labelledby="navItem098dd2b9-9710-4411-bc07-f6178366359a" class="position-absolute star-0 dropdown-toggle ps-3" data-bs-toggle="collapse" data-bs-target="#menu098dd2b9-9710-4411-bc07-f6178366359a" role="button" aria-expanded="false" aria-controls="menu098dd2b9-9710-4411-bc07-f6178366359a"> <span class="visually-hidden">Open Submenu</span> </a> <ul data-bs-parent="#accordion_1_1" class="collapse list-unstyled" id="menu098dd2b9-9710-4411-bc07-f6178366359a"> <li><a class="dropdown-item" href="/it/what-we-do/life-insurance/pure-risk-cover">Coperture a puro rischio</a></li> <li><a class="dropdown-item" href="/it/what-we-do/life-insurance/investment-policies">Coperture a contenuto finanziario</a></li> <li><a class="dropdown-item" href="/it/what-we-do/life-insurance/pension-funds">Fondi pensione</a></li> <li><a class="dropdown-item" href="/it/what-we-do/life-insurance/before-taking-out-a-life-insurance-policy">Prima di sottoscrivere una polizza vita</a></li> </ul> </li> <li class="position-relative"> <a id="navItem0ad00b20-3a2d-4208-be5d-eb365c8b943b" class="dropdown-item" href="/it/what-we-do/property-and-casualty-insurance"> L'assicurazione contro i danni </a> <a aria-labelledby="navItem0ad00b20-3a2d-4208-be5d-eb365c8b943b" class="position-absolute star-0 dropdown-toggle ps-3" data-bs-toggle="collapse" data-bs-target="#menu0ad00b20-3a2d-4208-be5d-eb365c8b943b" role="button" aria-expanded="false" aria-controls="menu0ad00b20-3a2d-4208-be5d-eb365c8b943b"> <span class="visually-hidden">Open Submenu</span> </a> <ul data-bs-parent="#accordion_1_1" class="collapse list-unstyled" id="menu0ad00b20-3a2d-4208-be5d-eb365c8b943b"> <li><a class="dropdown-item" href="/it/what-we-do/property-and-casualty-insurance/damage-to-property">Danni a cose</a></li> <li><a class="dropdown-item" href="/it/what-we-do/property-and-casualty-insurance/personal-injury">Danni alle persone</a></li> <li><a class="dropdown-item" href="/it/what-we-do/property-and-casualty-insurance/third-party-liability">Responsabilità civile verso terzi</a></li> <li><a class="dropdown-item" href="/it/what-we-do/property-and-casualty-insurance/before-taking-out-a-property-and-casualty-policy">Prima di sottoscrivere una polizza danni</a></li> <li><a class="dropdown-item" href="/it/what-we-do/property-and-casualty-insurance/insurance-product-distribution-and-claims-management">La distribuzione dei prodotti assicurativi e la gestione dei sinistri</a></li> </ul> </li> </ul></div> <div class="col-3" id="accordion_1_2"><ul class="list-unstyled"> <li><a class="dropdown-item" href="/it/what-we-do/insurance-for-companies">Le assicurazioni per le aziende</a></li> <li><a class="dropdown-item" href="/it/what-we-do/insurance-solutions-with-ESG-components">Soluzioni assicurative con componenti ESG</a></li> <li class="position-relative"> <a id="navItem3d42c90b-6c10-4aa3-9f3e-5f4d4025bae0" class="dropdown-item" href="/it/what-we-do/Global-Advisor-Excellence-Contest"> Global Advisor Excellence Contest </a> <a aria-labelledby="navItem3d42c90b-6c10-4aa3-9f3e-5f4d4025bae0" class="position-absolute star-0 dropdown-toggle ps-3" data-bs-toggle="collapse" data-bs-target="#menu3d42c90b-6c10-4aa3-9f3e-5f4d4025bae0" role="button" aria-expanded="false" aria-controls="menu3d42c90b-6c10-4aa3-9f3e-5f4d4025bae0"> <span class="visually-hidden">Open Submenu</span> </a> <ul data-bs-parent="#accordion_1_2" class="collapse list-unstyled" id="menu3d42c90b-6c10-4aa3-9f3e-5f4d4025bae0"> <li><a class="dropdown-item" href="/it/what-we-do/Global-Advisor-Excellence-Contest/Hall-of-fame">Hall of Fame & Finalists</a></li> <li><a class="dropdown-item" href="/it/what-we-do/Global-Advisor-Excellence-Contest/Young-lion">Young Lion</a></li> <li><a class="dropdown-item" href="/it/what-we-do/Global-Advisor-Excellence-Contest/engaged-agents">Generali Engaged Agents</a></li> </ul> </li> </ul></div> <div class="col-3" id="accordion_1_3"><ul class="list-unstyled"> <li><a class="dropdown-item" href="/it/what-we-do/asset-management">L'asset management</a></li> <li><a class="dropdown-item" href="/it/what-we-do/Insurance-for-dummies">Assicurazione for dummies</a></li> <li><a class="dropdown-item" href="/it/what-we-do/emerging-risks">Rischi emergenti</a></li> </ul></div> </div> </div> </div> </li> <li class="nav-item dropdown position-static"> <a class="nav-link dropdown-toggle active" role="button" data-bs-toggle="dropdown" aria-expanded="false" href="/it/sustainability">Sostenibilità</a> <div class="dropdown-menu w-100 shadow py-5"> <div class="px-3 large-container position-relative"> <div class="position-absolute top-0 end-0 close-menu-container"> <a role="button" class="close-menu"> <span class="visually-hidden">Close Navigation</span> <span class="close-label me-1">Chiudi</span> <span class="icongen-close color-dark-blue"></span> </a> </div> <div class="row"> <div class="col-3 component pe-4"> <h4 class="color-red">Sostenibilità</h4> <p class="mt-3"> La sostenibilità è all'origine della nostra strategia. </p> <a aria-label="Sostenibilità" class="btn btn-red mt-3" href="/it/sustainability"> Dettagli </a> </div> <div class="col-3" id="accordion_2_1"><ul class="list-unstyled"> <li class="position-relative"> <a id="navItemf776b006-14f2-4a51-b140-0e89e15512af" class="dropdown-item" href="/it/sustainability/responsible-business"> Business responsabile </a> <a aria-labelledby="navItemf776b006-14f2-4a51-b140-0e89e15512af" class="position-absolute star-0 dropdown-toggle ps-3" 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href="/it/sustainability/responsible-business/external-commitments">Adesione a iniziative esterne</a></li> </ul> </li> <li class="position-relative"> <a id="navItem241e953a-da15-424a-8dc1-a39435383ace" class="dropdown-item" href="/it/sustainability/responsible-insurer"> Assicuratore responsabile </a> <a aria-labelledby="navItem241e953a-da15-424a-8dc1-a39435383ace" class="position-absolute star-0 dropdown-toggle ps-3" data-bs-toggle="collapse" data-bs-target="#menu241e953a-da15-424a-8dc1-a39435383ace" role="button" aria-expanded="false" aria-controls="menu241e953a-da15-424a-8dc1-a39435383ace"> <span class="visually-hidden">Open Submenu</span> </a> <ul data-bs-parent="#accordion_2_1" class="collapse list-unstyled" id="menu241e953a-da15-424a-8dc1-a39435383ace"> <li><a class="dropdown-item" href="/it/sustainability/responsible-insurer/insurance-solutions-with-ESG-components">Soluzioni assicurative con componenti ESG</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-insurer/SME-EnterPRIZE">SME EnterPRIZE</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-insurer/becoming-a-life-time-partner-to-our-customers">Partner di vita dei nostri clienti</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-insurer/NPS-improving-clients-experience">NPS: migliorare l’esperienza dei clienti</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-insurer/Public-Private-partnerships">Partnership pubblico-private</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-insurer/EU-Taxonomy-TSC-4-Data-sharing">Tassonomia Europea</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-insurer/sustainability-into-underwriting">Sostenibilità nella sottoscrizione</a></li> </ul> </li> <li class="position-relative"> <a id="navItem0d6cae00-c90f-4a5c-b1f2-9868d2fe2e84" class="dropdown-item" href="/it/sustainability/responsible-investor"> Investitore responsabile </a> <a aria-labelledby="navItem0d6cae00-c90f-4a5c-b1f2-9868d2fe2e84" class="position-absolute star-0 dropdown-toggle ps-3" data-bs-toggle="collapse" data-bs-target="#menu0d6cae00-c90f-4a5c-b1f2-9868d2fe2e84" role="button" aria-expanded="false" aria-controls="menu0d6cae00-c90f-4a5c-b1f2-9868d2fe2e84"> <span class="visually-hidden">Open Submenu</span> </a> <ul data-bs-parent="#accordion_2_1" class="collapse list-unstyled" id="menu0d6cae00-c90f-4a5c-b1f2-9868d2fe2e84"> <li><a class="dropdown-item" href="/it/sustainability/responsible-investor/sustainability-into-investments">Sostenibilità negli Investimenti</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-investor/investing-for-the-climate">Investire per il clima</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-investor/real-estate-investments">Investimenti immobiliari sostenibili</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-investor/sustainability-related-disclosures">Informativa sulla sostenibilità</a></li> </ul> </li> <li class="position-relative"> <a id="navItemda037c77-27ec-4534-a546-71232c7f3592" class="dropdown-item" href="/it/sustainability/responsible-employer"> Datore di lavoro responsabile </a> <a aria-labelledby="navItemda037c77-27ec-4534-a546-71232c7f3592" class="position-absolute star-0 dropdown-toggle ps-3" data-bs-toggle="collapse" data-bs-target="#menuda037c77-27ec-4534-a546-71232c7f3592" role="button" aria-expanded="false" aria-controls="menuda037c77-27ec-4534-a546-71232c7f3592"> <span class="visually-hidden">Open Submenu</span> </a> <ul data-bs-parent="#accordion_2_1" class="collapse list-unstyled" id="menuda037c77-27ec-4534-a546-71232c7f3592"> <li><a class="dropdown-item" href="/it/sustainability/responsible-employer/Generali-people-strategy">Generali People Strategy</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-employer/Employees_engagement">Coinvolgimento delle nostre persone</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-employer/diversity-and-inclusion">Diversità equità e inclusione</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-employer/investing-in-our-people">Investiamo nelle nostre persone</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-employer/training">Formazione</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-employer/work-life-balance">Conciliazione lavoro/famiglia</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-employer/well-being">Well-being</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-employer/environmental-management">Sistema di Gestione Ambientale delle operazioni di Gruppo</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-employer/greenhouse-gas-emissions">Emissioni gas serra</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-employer/Green-offices-energy-use-of-resources-and-waste">I nostri uffici: energia, uso di risorse e rifiuti </a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-employer/mobility">Mobilità del nostro personale</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-employer/social-dialogue">Dialogo sociale</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-employer/european_social_charter">La Carta Sociale Europea</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-employer/European_Works_Council">Comitato Aziendale Europeo</a></li> <li><a class="dropdown-item" href="/it/sustainability/responsible-employer/working-with-our-suppliers">Lavorare con i nostri fornitori</a></li> </ul> </li> <li class="position-relative"> <a 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href="/it/sustainability/performance-and-reporting"> Performance e Rendicontazione </a> <a aria-labelledby="navIteme04f6cbf-8be3-4b9b-b0f9-42881213c5e3" class="position-absolute star-0 dropdown-toggle ps-3" data-bs-toggle="collapse" data-bs-target="#menue04f6cbf-8be3-4b9b-b0f9-42881213c5e3" role="button" aria-expanded="false" aria-controls="menue04f6cbf-8be3-4b9b-b0f9-42881213c5e3"> <span class="visually-hidden">Open Submenu</span> </a> <ul data-bs-parent="#accordion_2_2" class="collapse list-unstyled" id="menue04f6cbf-8be3-4b9b-b0f9-42881213c5e3"> <li><a class="dropdown-item" href="/it/sustainability/performance-and-reporting/data-and-performance">Dati e performance</a></li> <li><a class="dropdown-item" href="/it/sustainability/performance-and-reporting/how-we-report-vista">Archivio bilanci sostenibilità</a></li> </ul> </li> <li class="position-relative"> <a id="navItem8338ccd2-c523-4525-8996-bd03ec70c735" class="dropdown-item" href="/it/sustainability/sustainable-financial-management"> Sustainable Financial Management </a> <a aria-labelledby="navItem8338ccd2-c523-4525-8996-bd03ec70c735" class="position-absolute star-0 dropdown-toggle ps-3" data-bs-toggle="collapse" data-bs-target="#menu8338ccd2-c523-4525-8996-bd03ec70c735" role="button" aria-expanded="false" aria-controls="menu8338ccd2-c523-4525-8996-bd03ec70c735"> <span class="visually-hidden">Open Submenu</span> </a> <ul data-bs-parent="#accordion_2_2" class="collapse list-unstyled" id="menu8338ccd2-c523-4525-8996-bd03ec70c735"> <li><a class="dropdown-item" href="/it/sustainability/sustainable-financial-management/green-and-sustainability-bonds">Green & Sustainability Bonds</a></li> <li><a class="dropdown-item" href="/it/sustainability/sustainable-financial-management/green-social-and-sustainability-ILS">Green, Social and Sustainability ILS</a></li> </ul> </li> </ul></div> <div class="col-3" id="accordion_2_3"><ul class="list-unstyled"> <li class="position-relative"> <a id="navItema8c99c84-a295-4015-b0ab-7b1a0c839bd9" class="dropdown-item" href="/it/sustainability/our-rules"> Le nostre regole </a> <a aria-labelledby="navItema8c99c84-a295-4015-b0ab-7b1a0c839bd9" class="position-absolute star-0 dropdown-toggle ps-3" data-bs-toggle="collapse" data-bs-target="#menua8c99c84-a295-4015-b0ab-7b1a0c839bd9" role="button" aria-expanded="false" aria-controls="menua8c99c84-a295-4015-b0ab-7b1a0c839bd9"> <span class="visually-hidden">Open Submenu</span> </a> <ul data-bs-parent="#accordion_2_3" class="collapse list-unstyled" id="menua8c99c84-a295-4015-b0ab-7b1a0c839bd9"> <li><a class="dropdown-item" href="/it/sustainability/our-rules/governance-management">Governance & management</a></li> <li><a class="dropdown-item" href="/it/sustainability/our-rules/code-of-conduct">Codice di condotta del Gruppo Generali</a></li> <li><a class="dropdown-item" href="/it/sustainability/our-rules/respecting-human-rights">Rispettare i diritti umani</a></li> 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href="/it/investors/financial-highlights/performance-by-segment">Andamento per settore</a></li> <li><a class="dropdown-item" href="/it/investors/financial-highlights/performance-by-country">Andamento per aree geografiche</a></li> <li><a class="dropdown-item" href="/it/investors/financial-highlights/historical-data">Dati Storici</a></li> </ul> </li> <li class="position-relative"> <a id="navItem0856e274-9a76-4452-b94d-31451c350151" class="dropdown-item" href="/it/investors/reports-and-presentations"> Bilanci e presentazioni </a> <a aria-labelledby="navItem0856e274-9a76-4452-b94d-31451c350151" class="position-absolute star-0 dropdown-toggle ps-3" data-bs-toggle="collapse" data-bs-target="#menu0856e274-9a76-4452-b94d-31451c350151" role="button" aria-expanded="false" aria-controls="menu0856e274-9a76-4452-b94d-31451c350151"> <span class="visually-hidden">Open Submenu</span> </a> <ul data-bs-parent="#accordion_4_1" class="collapse list-unstyled" id="menu0856e274-9a76-4452-b94d-31451c350151"> 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aria-controls="menu415702dc-3ccb-42a0-ac30-271a77e169e7"> <span class="visually-hidden">Open Submenu</span> </a> <ul data-bs-parent="#accordion_4_2" class="collapse list-unstyled" id="menu415702dc-3ccb-42a0-ac30-271a77e169e7"> <li><a class="dropdown-item" href="/it/investors/share-information-analysts/key-share-figures">Indicatori chiave per azione</a></li> <li><a class="dropdown-item" href="/it/investors/share-information-analysts/tickers-and-indices">Codici di Borsa e indici</a></li> <li><a class="dropdown-item" href="/it/investors/share-information-analysts/share-capital">Evoluzione del capitale</a></li> <li><a class="dropdown-item" href="/it/investors/share-information-analysts/dividends">Dividendi</a></li> <li><a class="dropdown-item" href="/it/investors/share-information-analysts/Shareholding-calculator">Calcolatore azionario</a></li> <li><a class="dropdown-item" href="/it/investors/share-information-analysts/equity-analysts-and-consensus">Analisti equity e consensus</a></li> 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class="visually-hidden">Open Submenu</span> </a> <ul data-bs-parent="#accordion_4_2" class="collapse list-unstyled" id="menu0dc5b20b-23a4-4a23-8323-138ab58f42b6"> <li><a class="dropdown-item" href="/it/investors/Our-ESG-approach/Environmental">Environmental</a></li> <li><a class="dropdown-item" href="/it/investors/Our-ESG-approach/Social">Social</a></li> <li><a class="dropdown-item" href="/it/investors/Our-ESG-approach/Governance">Governance</a></li> </ul> </li> </ul></div> <div class="col-3" id="accordion_4_3"><ul class="list-unstyled"> <li><a class="dropdown-item" href="/it/investors/financial-calendar">Calendario finanziario</a></li> <li><a class="dropdown-item" href="/it/investors/Retail-shareholders">Azionisti retail</a></li> <li class="position-relative"> <a id="navItem02144310-ce2c-4333-a84e-e373ff8a6934" class="dropdown-item" href="/it/investors/contacts"> Contatti </a> <a aria-labelledby="navItem02144310-ce2c-4333-a84e-e373ff8a6934" class="position-absolute star-0 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href="/it/media/podcast/190-Years-of-Future">190 Years of Future</a></li> </ul> </li> <li><a class="dropdown-item" href="/it/media/media-kit">Media kit</a></li> </ul></div> <div class="col-3" id="accordion_5_2"><ul class="list-unstyled"> <li><a class="dropdown-item" href="/it/media/events-calendar">Calendario Eventi</a></li> <li class="position-relative"> <a id="navItem60a5d380-dd45-4b6d-bb32-4953b85512fb" class="dropdown-item" href="/it/media/multimedia-gallery"> Multimedia-Gallery </a> <a aria-labelledby="navItem60a5d380-dd45-4b6d-bb32-4953b85512fb" class="position-absolute star-0 dropdown-toggle ps-3" data-bs-toggle="collapse" data-bs-target="#menu60a5d380-dd45-4b6d-bb32-4953b85512fb" role="button" aria-expanded="false" aria-controls="menu60a5d380-dd45-4b6d-bb32-4953b85512fb"> <span class="visually-hidden">Open Submenu</span> </a> <ul data-bs-parent="#accordion_5_2" class="collapse list-unstyled" id="menu60a5d380-dd45-4b6d-bb32-4953b85512fb"> <li><a class="dropdown-item" href="/it/media/multimedia-gallery/video">Video</a></li> <li><a class="dropdown-item" href="/it/media/multimedia-gallery/images">Immagini</a></li> </ul> </li> <li class="position-relative"> <a id="navItem14a098b9-a896-411a-a102-829eacd1bfcd" class="dropdown-item" href="/it/media/social-media"> Social media </a> <a aria-labelledby="navItem14a098b9-a896-411a-a102-829eacd1bfcd" class="position-absolute star-0 dropdown-toggle ps-3" data-bs-toggle="collapse" data-bs-target="#menu14a098b9-a896-411a-a102-829eacd1bfcd" role="button" aria-expanded="false" aria-controls="menu14a098b9-a896-411a-a102-829eacd1bfcd"> <span class="visually-hidden">Open Submenu</span> </a> <ul data-bs-parent="#accordion_5_2" class="collapse list-unstyled" id="menu14a098b9-a896-411a-a102-829eacd1bfcd"> <li><a class="dropdown-item" href="/it/media/social-media/netiquette">Netiquette</a></li> </ul> </li> </ul></div> <div class="col-3" id="accordion_5_3"><ul class="list-unstyled"> <li><a class="dropdown-item" 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<a href="/it/sustainability/contacts"> Contatti </a> </li> </ul> </nav> </div> <div id="content" class="col-12 col-md-12 col-lg-9 col-xl-9 central-body"> <div> <h1 class="page-title">Il programma globale T-NPS</h1> </div> <div class="mt-3 mb-md"> <div class="highlights pb-4"> <h2 class="h4 lh-base mb-0"> Per Generali ascoltare i clienti, comprendere i loro bisogni e predisporre prodotti e servizi adeguati alle loro esigenze è una priorità. </h2> </div> </div> <div class="mt-3 txt-component"> <p>Il Transactional Net Promoter System (T-NPS) è uno degli elementi chiave per una compagnia la cui strategia si basa sulla centralità del cliente. Generali utilizza il T-NPS per meglio comprendere l’esperienza del cliente negli specifici momenti di contatto e di interazione con l’azienda, come ad esempio durante l’acquisto, i sinistri, i rinnovi e l’assistenza.<br /> <br /> Ogni qual volta un cliente interagisce con Generali, riceve un breve sondaggio via eMail composto da due domande:</p> <ol> <li>Quanto è probabile che ci raccomanderesti Generali  a colleghi, amici e familiari?</li> <li>Perché?</li> </ol> <p>I clienti rispondono alla prima domanda su una scala di dieci punti: da 9-10 come Promotori da 7 a 8 come Passivi  , da 0 a 6 come Detrattori. Le risposte fornite aiutano a evidenziare problemi o aree di attenzione che possono essere risolti all'interno di Generali. Tutti i detrattori vengono richiamati entro 24-48 ore dai team dell'area che fornisce effettivamente il servizio o i prodotti in questione. Queste chiamate portano all’immediato ripristino del servizio ottimale o evidenziano problemi sottostanti che non possono essere risolti subito, ma che possono essere segnalati e rivisti all’interno di un processo di miglioramento strutturale aziendale.</p> </div> <div class="mt-md image-component tcenter"> <figure class="" title="Il programma globale T-NPS"> <img loading="lazy" class="" src="/doc/jcr:5125cb49-4ada-48f7-8bfc-e7a883f28706/NPS-improving-clients-experience-ITA.png/lang:it/NPS-improving-clients-experience-ITA.png" alt="Il programma globale T-NPS"> </figure> </div> <div class="mt-3 txt-component"> <p>Questo processo che prevede di contattare i clienti, raccogliere feedback e agire per risolvere i problemi, viene chiamato: "chiudere il cerchio". Agire basandosi sulle indicazioni dei clienti diventa essenziale per chiudere il cerchio con tutti i clienti. Proprio questo riscontro continuo porta ad un profondo cambiamento nella cultura aziendale, rendendo l’intera compagnia focalizzata sul cliente. Questo processo si svolge su base continua e quotidiana e perciò, una volta avviato, non è più possibile ignorare le indicazioni dei clienti.<br /> <br /> È importante capire che il sistema T-NPS di Generali non è uno strumento di misurazione o di ricerca, quanto piuttosto un modo per portare la voce del cliente nel cuore delle operazioni dell'azienda. Ciò che emerge non è destinato a finire in un Ufficio Studi, ma raggiunge direttamente i reparti aziendali che forniscono il servizio principale al cliente. Ciò porta a un cambiamento sia culturale sia del modo di lavorare.<br /> <br /> Il T-NPS di Generali è stato lanciato a gennaio 2015 e copre ora tutte le BU di Generali, compreso il B2B, con oltre<strong> 52 milioni di clienti </strong>(Q42023). Finora abbiamo raccolto 5,8 milioni di feedback dai clienti. Sulla base dei feedback, le nostre unità di business hanno implementato migliaia di azioni di miglioramento strutturale, aumentando i promotori del 29%. Questi numeri dimostrano che ad oggi il programma è ormai ottimamente integrato nelle nostre attività quotidiane.</p> </div> <div class="mt-md"> <h3 class="mb-3 color-red">Più nel dettaglio</h3> </div> <div class="figure-with-text-left txt-component mt-3 component"> <p>Il programma T-NPS si basa sulla seguente metodologia:</p> <ol> <li><strong>Raccogliere il feedback dei nostri clienti. </strong><br /> Cerchiamo di capire come ogni cliente abbia vissuto l'intero processo in seguito a un'interazione con noi. Ad esempio: un cliente riceverà un sondaggio dopo un sinistro o in seguito a un’altra interazione con Generali, come l'acquisto di una polizza, una chiamata al customer service o un'interazione sul sito web. Questi sono i cosiddetti “punti di contatto” che avvengono durante il percorso del cliente.</li> <li><strong>Chiudere il cerchio con i clienti.</strong><strong> </strong><br /> I manager dei team che si occupano dei “punti di contatto” autorizzano i propri team di riferimento a intervenire sulle segnalazioni che provengono dalle risposte dei sondaggi. Ciascun team riceve le segnalazioni rilevanti per la propria attività in modo da poter rispondere immediatamente ai clienti. Questo processo di chiusura del cerchio permette a Generali di risolvere immediatamente i singoli problemi laddove sia possibile, e di mantenere i clienti insoddisfatti che potrebbero essere tentati di abbandonare la compagnia.</li> <li><strong>Analizzare i dati aggregati e condividere i risultati. </strong><br /> I singoli commenti dei clienti e gli approfondimenti aggregati sono disponibili ai i team che forniscono il servizio ai nostri clienti giorno per giorno. Il programma Generali NPS aiuta a produrre miglioramenti strutturali basati sul feedback dei clienti. Aiuta inoltre i nostri team a monitorare direttamente l'impatto delle iniziative di miglioramento sulla soddisfazione dei clienti.</li> </ol> </div> </div> </div> </div> </div> <section class="component space-top"> <div class="component background-white-2 space-end space-top"> <div class="large-container"> <div class="container"> <div class="row justify-content-center align-items-center justify-content-stretch"> <div class="col-12 col-md-4 col-lg-4 mb-md-0 align-self-stretch mb-4 "> <a href="/it/info/discovering-generali" title="Le nostre storie" class="related-teaser background-white"> <figure class="figratio" data-ratio="4:3"> <img alt="Le nostre storie" src="/.imaging/mte/generali/original/dam/site-generali/gallery/who-we-are_section/discovering-generali/discovering_2023/Correlati/Correlato_StoriesGenerali.png0/jcr:content/desktop_teaser-GeneraliStories.2023-10-16-12-47-52.png" class="img-fluid w-100 border-radius-8"> </figure> <div class="p-4 inner "> <div class="mb-4 "> <h2>Le nostre storie</h2> <p>Scopri le nostre storie e lasciati ispirare.</p> </div> <span class="link-arrow-right align-self-end">Dettagli</span> </div> </a> </div> <div class="col-12 col-md-4 col-lg-4 mb-md-0 align-self-stretch mb-4 "> <a href="/it/sustainability/responsible-insurer/becoming-a-life-time-partner-to-our-customers" title="Partner di Vita dei nostri clienti" class="related-teaser background-white"> <figure class="figratio" data-ratio="4:3"> <img alt="Partner di Vita dei nostri clienti" src="/.imaging/mte/generali/original/dam/site-generali/gallery/who-we-are_section/discovering-generali/discovering_2023/Correlati/thumb-customer.jpg/jcr:content/thumb-customer.2023-06-14-10-56-12.jpg" class="img-fluid w-100 border-radius-8"> </figure> <div class="p-4 inner "> <div class="mb-4 "> <h2>Partner di Vita dei nostri clienti</h2> <p>Il nostro scopo è di rafforzare ulteriormente la relazione con i nostri clienti e accrescere il loro valore per Generali.</p> </div> <span class="link-arrow-right align-self-end">Dettagli</span> </div> </a> </div> <div class="col-12 col-md-4 col-lg-4 mb-md-0 align-self-stretch "> <a href="/it/info/discovering-generali/all/2022/Customer-Relationship-Management-what-it-is-and-why-it-is-so-important" title="L’importanza del CRM" class="related-teaser background-white"> <figure class="figratio" data-ratio="4:3"> <img alt="L’importanza del CRM" src="/.imaging/mte/generali/original/dam/site-generali/gallery/who-we-are_section/discovering-generali/discovering-2022/CRM/Generali-CRM.jpg0/jcr:content/Generali-CRM.2022-08-26-11-51-02.jpg" class="img-fluid w-100 border-radius-8"> </figure> <div class="p-4 inner "> <div class="mb-4 "> <h2>L’importanza del CRM</h2> <p>L'impegno di Generali nell'aumentare valore per i propri clienti.</p> </div> <span class="link-arrow-right align-self-end">Dettagli</span> </div> </a> </div> </div> </div> </div> </div> </section> <footer> <div class="large-container"> <div class="row top"> <div 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Nato nel 1831, è presente in oltre 50 Paesi con una raccolta premi complessiva a € 82,5 miliardi nel 2023. Con quasi 82 mila dipendenti nel mondo e 70 milioni di clienti, il Gruppo vanta una posizione di leadership in Europa e una presenza sempre più significativa in Asia e America Latina. Al centro della strategia di Generali c’è l’impegno a essere Partner di Vita dei clienti, attraverso soluzioni innovative e personalizzate, un’eccellente customer experience e una capacità distributiva globale e digitalizzata. 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IVA DI GRUPPO 01333550323</p> </div> </div> </div> </div> </div> </footer> </div> <button id="backtotop" class="border-0"><span class="visually-hidden">Back to top</span><div class="w-100 h-100 d-flex align-items-center justify-content-center"><span class="icongen-down-arrow-bold"></span></div></button> <nav id="mmenu"> <ul> <li> <a href="/it/who-we-are">Chi Siamo</a> <ul> <strong class="back">back</strong> <li class="flex-column main-section"> <h3>Chi Siamo</h3> <p class="mt-1 mb-3"> Generali è una delle maggiori compagnie assicurative e di asset management a livello globale. </p> <a class="btn-red mb-3" href="/it/who-we-are"> Dettagli </a> </li> <li><a href="/it/who-we-are/at-a-glance">Profilo</a></li> <li> <a href="/it/who-we-are/history"> La nostra storia </a> <ul> <strong class="back">Chi Siamo</strong> <li class="flex-column main-section"> <h3>La nostra storia</h3> <a class="btn-red mb-3 mt-2" href="/it/who-we-are/history">Discover</a> </li> <li><a href="/it/who-we-are/history/Generali-190-Anniversary">Generali 190 Anniversary</a></li> <li><a href="/it/who-we-are/history/Generali-190-Anniversary-Events-Timeline">Timeline Eventi Generali 190</a></li> <li><a href="/it/who-we-are/history/interactive-timeline">Eventi chiave</a></li> <li><a href="/it/who-we-are/history/our-logo-over-190-years">190 anni del nostro logo</a></li> <li><a href="/it/who-we-are/history/the-age-of-the-lion">Le pubblicazioni di Generali</a></li> <li><a href="/it/who-we-are/history/posters-and-advertising">Poster pubblicitari</a></li> <li><a href="/it/who-we-are/history/The-Generali-Group-Historical-Archives">Archivi Storici di Gruppo</a></li> <li><a href="/it/who-we-are/history/group-libraries">Biblioteche di gruppo</a></li> </ul> </li> <li><a href="/it/who-we-are/our-culture">La nostra cultura</a></li> <li> <a href="/it/who-we-are/Strategic-Plan-Lifetime-Partner-24"> Piano Strategico: Lifetime Partner 24 </a> <ul> <strong class="back">Chi Siamo</strong> <li class="flex-column main-section"> <h3>Piano Strategico: Lifetime Partner 24</h3> <a class="btn-red mb-3 mt-2" href="/it/who-we-are/Strategic-Plan-Lifetime-Partner-24">Discover</a> </li> <li><a href="/it/who-we-are/Strategic-Plan-Lifetime-Partner-24/Sustainable-growth">Crescita sostenibile</a></li> <li><a href="/it/who-we-are/Strategic-Plan-Lifetime-Partner-24/Earnings-profile">Profilo degli utili</a></li> <li><a href="/it/who-we-are/Strategic-Plan-Lifetime-Partner-24/Lead-innovation">Guidare l’innovazione</a></li> </ul> </li> <li> <a href="/it/who-we-are/global-positioning"> La nostra organizzazione </a> <ul> <strong class="back">Chi Siamo</strong> <li class="flex-column main-section"> <h3>La nostra organizzazione</h3> <a class="btn-red mb-3 mt-2" href="/it/who-we-are/global-positioning">Discover</a> </li> <li><a href="/it/who-we-are/global-positioning/italy">Italia</a></li> <li><a href="/it/who-we-are/global-positioning/germany">Germania, Austria e Svizzera</a></li> <li><a href="/it/who-we-are/global-positioning/france">Francia</a></li> <li><a href="/it/who-we-are/global-positioning/international">International</a></li> <li><a href="/it/who-we-are/global-positioning/global-business-activities">Global Business Activities</a></li> <li><a href="/it/who-we-are/global-positioning/investments-asset-and-wealth-management">Asset & Wealth Management</a></li> </ul> </li> <li><a href="/it/who-we-are/discovering-generali">Le Generali Stories</a></li> <li><a href="/it/who-we-are/our-business">Il nostro modello di business </a></li> <li><a href="/it/who-we-are/our-activities">Le nostre attività</a></li> <li><a href="/it/who-we-are/our-management">Il nostro Management</a></li> <li><a href="/it/who-we-are/our-brand">Il nostro brand</a></li> <li> <a href="/it/who-we-are/sponsorship"> Sponsorizzazioni </a> <ul> <strong class="back">Chi Siamo</strong> <li class="flex-column main-section"> <h3>Sponsorizzazioni</h3> <a class="btn-red mb-3 mt-2" href="/it/who-we-are/sponsorship">Discover</a> </li> <li><a href="/it/who-we-are/sponsorship/Sport">Sport</a></li> <li><a href="/it/who-we-are/sponsorship/Arts-and-Culture">Arte e Cultura</a></li> <li><a href="/it/who-we-are/sponsorship/Generali-women-in-sailing">Generali Women in Sailing</a></li> </ul> </li> </ul> </li> <li> <a href="/it/what-we-do">Cosa offriamo</a> <ul> <strong class="back">back</strong> <li class="flex-column main-section"> <h3>Cosa offriamo</h3> <p class="mt-1 mb-3"> Il nostro purpose è aiutare le persone a costruirsi un futuro più sicuro e sostenibile, prendendoci cura della loro vita e dei loro sogni. </p> <a class="btn-red mb-3" href="/it/what-we-do"> Dettagli </a> </li> <li><a href="/it/what-we-do/what-is-insurance">Cos'è l'assicurazione</a></li> <li> <a href="/it/what-we-do/life-insurance"> L'assicurazione sulla vita </a> <ul> <strong class="back">Cosa offriamo</strong> <li class="flex-column main-section"> <h3>L'assicurazione sulla vita</h3> <a class="btn-red mb-3 mt-2" href="/it/what-we-do/life-insurance">Discover</a> </li> <li><a href="/it/what-we-do/life-insurance/pure-risk-cover">Coperture a puro rischio</a></li> <li><a href="/it/what-we-do/life-insurance/investment-policies">Coperture a contenuto finanziario</a></li> <li><a href="/it/what-we-do/life-insurance/pension-funds">Fondi pensione</a></li> <li><a href="/it/what-we-do/life-insurance/before-taking-out-a-life-insurance-policy">Prima di sottoscrivere una polizza vita</a></li> </ul> </li> <li> <a href="/it/what-we-do/property-and-casualty-insurance"> L'assicurazione contro i danni </a> <ul> <strong class="back">Cosa offriamo</strong> <li class="flex-column main-section"> <h3>L'assicurazione contro i danni</h3> <a class="btn-red mb-3 mt-2" href="/it/what-we-do/property-and-casualty-insurance">Discover</a> </li> <li><a href="/it/what-we-do/property-and-casualty-insurance/damage-to-property">Danni a cose</a></li> <li><a href="/it/what-we-do/property-and-casualty-insurance/personal-injury">Danni alle persone</a></li> <li><a href="/it/what-we-do/property-and-casualty-insurance/third-party-liability">Responsabilità civile verso terzi</a></li> <li><a href="/it/what-we-do/property-and-casualty-insurance/before-taking-out-a-property-and-casualty-policy">Prima di sottoscrivere una polizza danni</a></li> <li><a href="/it/what-we-do/property-and-casualty-insurance/insurance-product-distribution-and-claims-management">La distribuzione dei prodotti assicurativi e la gestione dei sinistri</a></li> </ul> </li> <li><a href="/it/what-we-do/insurance-for-companies">Le assicurazioni per le aziende</a></li> <li><a href="/it/what-we-do/insurance-solutions-with-ESG-components">Soluzioni assicurative con componenti ESG</a></li> <li> <a href="/it/what-we-do/Global-Advisor-Excellence-Contest"> Global Advisor Excellence Contest </a> <ul> <strong class="back">Cosa offriamo</strong> <li class="flex-column main-section"> <h3>Global Advisor Excellence Contest</h3> <a class="btn-red mb-3 mt-2" href="/it/what-we-do/Global-Advisor-Excellence-Contest">Discover</a> </li> <li><a href="/it/what-we-do/Global-Advisor-Excellence-Contest/Hall-of-fame">Hall of Fame & Finalists</a></li> <li><a href="/it/what-we-do/Global-Advisor-Excellence-Contest/Young-lion">Young Lion</a></li> <li><a href="/it/what-we-do/Global-Advisor-Excellence-Contest/engaged-agents">Generali Engaged Agents</a></li> </ul> </li> <li><a href="/it/what-we-do/asset-management">L'asset management</a></li> <li><a href="/it/what-we-do/Insurance-for-dummies">Assicurazione for dummies</a></li> <li><a href="/it/what-we-do/emerging-risks">Rischi emergenti</a></li> </ul> </li> <li> <a href="/it/sustainability">Sostenibilità</a> <ul> <strong class="back">back</strong> <li class="flex-column main-section"> <h3>Sostenibilità</h3> <p class="mt-1 mb-3"> La sostenibilità è all'origine della nostra strategia. </p> <a class="btn-red mb-3" href="/it/sustainability"> Dettagli </a> </li> <li> <a href="/it/sustainability/responsible-business"> Business responsabile </a> <ul> <strong class="back">Sostenibilità</strong> <li class="flex-column main-section"> <h3>Business responsabile</h3> <a class="btn-red mb-3 mt-2" href="/it/sustainability/responsible-business">Discover</a> </li> <li><a href="/it/sustainability/responsible-business/charter_sustainability_commitments">Carta degli Impegni di Sostenibilità</a></li> <li><a href="/it/sustainability/responsible-business/materiality-analysis">Assessment di Materialità</a></li> <li><a href="/it/sustainability/responsible-business/stakeholder-engagement">Coinvolgimento degli stakeholder</a></li> <li><a href="/it/sustainability/responsible-business/sustainability-indices-and-ratings">Indici e rating di sostenibilità</a></li> <li><a href="/it/sustainability/responsible-business/external-commitments">Adesione a iniziative esterne</a></li> </ul> </li> <li> <a href="/it/sustainability/responsible-insurer"> Assicuratore responsabile </a> <ul> <strong class="back">Sostenibilità</strong> <li class="flex-column main-section"> <h3>Assicuratore responsabile </h3> <a class="btn-red mb-3 mt-2" href="/it/sustainability/responsible-insurer">Discover</a> </li> <li><a href="/it/sustainability/responsible-insurer/insurance-solutions-with-ESG-components">Soluzioni assicurative con componenti ESG</a></li> <li><a href="/it/sustainability/responsible-insurer/SME-EnterPRIZE">SME EnterPRIZE</a></li> <li><a href="/it/sustainability/responsible-insurer/becoming-a-life-time-partner-to-our-customers">Partner di vita dei nostri clienti</a></li> <li><a href="/it/sustainability/responsible-insurer/NPS-improving-clients-experience">NPS: migliorare l’esperienza dei clienti</a></li> <li><a href="/it/sustainability/responsible-insurer/Public-Private-partnerships">Partnership pubblico-private</a></li> <li><a href="/it/sustainability/responsible-insurer/EU-Taxonomy-TSC-4-Data-sharing">Tassonomia Europea</a></li> <li><a href="/it/sustainability/responsible-insurer/sustainability-into-underwriting">Sostenibilità nella sottoscrizione</a></li> </ul> </li> <li> <a href="/it/sustainability/responsible-investor"> Investitore responsabile </a> <ul> <strong class="back">Sostenibilità</strong> <li class="flex-column main-section"> <h3>Investitore responsabile </h3> <a class="btn-red mb-3 mt-2" href="/it/sustainability/responsible-investor">Discover</a> </li> <li><a href="/it/sustainability/responsible-investor/sustainability-into-investments">Sostenibilità negli Investimenti</a></li> <li><a href="/it/sustainability/responsible-investor/investing-for-the-climate">Investire per il clima</a></li> <li><a href="/it/sustainability/responsible-investor/real-estate-investments">Investimenti immobiliari sostenibili</a></li> <li><a href="/it/sustainability/responsible-investor/sustainability-related-disclosures">Informativa sulla sostenibilità</a></li> </ul> </li> <li> <a href="/it/sustainability/responsible-employer"> Datore di lavoro responsabile </a> <ul> <strong class="back">Sostenibilità</strong> <li class="flex-column main-section"> <h3>Datore di lavoro responsabile </h3> <a class="btn-red mb-3 mt-2" href="/it/sustainability/responsible-employer">Discover</a> </li> <li><a href="/it/sustainability/responsible-employer/Generali-people-strategy">Generali People Strategy</a></li> <li><a href="/it/sustainability/responsible-employer/Employees_engagement">Coinvolgimento delle nostre persone</a></li> <li><a href="/it/sustainability/responsible-employer/diversity-and-inclusion">Diversità equità e inclusione</a></li> <li><a href="/it/sustainability/responsible-employer/investing-in-our-people">Investiamo nelle nostre persone</a></li> <li><a href="/it/sustainability/responsible-employer/training">Formazione</a></li> <li><a href="/it/sustainability/responsible-employer/work-life-balance">Conciliazione lavoro/famiglia</a></li> <li><a href="/it/sustainability/responsible-employer/well-being">Well-being</a></li> <li><a href="/it/sustainability/responsible-employer/environmental-management">Sistema di Gestione Ambientale delle operazioni di Gruppo</a></li> <li><a href="/it/sustainability/responsible-employer/greenhouse-gas-emissions">Emissioni gas serra</a></li> <li><a href="/it/sustainability/responsible-employer/Green-offices-energy-use-of-resources-and-waste">I nostri uffici: energia, uso di risorse e rifiuti </a></li> <li><a href="/it/sustainability/responsible-employer/mobility">Mobilità del nostro personale</a></li> <li><a href="/it/sustainability/responsible-employer/social-dialogue">Dialogo sociale</a></li> <li><a href="/it/sustainability/responsible-employer/european_social_charter">La Carta Sociale Europea</a></li> <li><a href="/it/sustainability/responsible-employer/European_Works_Council">Comitato Aziendale Europeo</a></li> <li><a href="/it/sustainability/responsible-employer/working-with-our-suppliers">Lavorare con i nostri fornitori</a></li> </ul> </li> <li> <a href="/it/sustainability/responsible-citizen"> Corporate Citizen responsabile </a> <ul> <strong class="back">Sostenibilità</strong> <li class="flex-column main-section"> <h3>Corporate Citizen responsabile</h3> <a class="btn-red mb-3 mt-2" href="/it/sustainability/responsible-citizen">Discover</a> </li> <li><a href="/it/sustainability/responsible-citizen/the-human-safety-net">The Human Safety Net</a></li> <li><a href="/it/sustainability/responsible-citizen/how-we-contribute">Come contribuiamo</a></li> </ul> </li> <li> <a href="/it/sustainability/our-commitment-to-the-environment-and-climate"> Impegni per l'ambiente e il clima </a> <ul> <strong class="back">Sostenibilità</strong> <li class="flex-column main-section"> <h3>Impegni per l'ambiente e il clima</h3> <a class="btn-red mb-3 mt-2" href="/it/sustainability/our-commitment-to-the-environment-and-climate">Discover</a> </li> <li><a href="/it/sustainability/our-commitment-to-the-environment-and-climate/participation-in-public-debate">Politica di advocacy climatica e partecipazione al dibattito pubblico</a></li> </ul> </li> <li> <a href="/it/sustainability/performance-and-reporting"> Performance e Rendicontazione </a> <ul> <strong class="back">Sostenibilità</strong> <li class="flex-column main-section"> <h3>Performance e Rendicontazione</h3> <a class="btn-red mb-3 mt-2" href="/it/sustainability/performance-and-reporting">Discover</a> </li> <li><a href="/it/sustainability/performance-and-reporting/data-and-performance">Dati e performance</a></li> <li><a href="/it/sustainability/performance-and-reporting/how-we-report-vista">Archivio bilanci sostenibilità</a></li> </ul> </li> <li> <a href="/it/sustainability/sustainable-financial-management"> Sustainable Financial Management </a> <ul> <strong class="back">Sostenibilità</strong> <li class="flex-column main-section"> <h3>Sustainable Financial Management</h3> <a class="btn-red mb-3 mt-2" href="/it/sustainability/sustainable-financial-management">Discover</a> </li> <li><a href="/it/sustainability/sustainable-financial-management/green-and-sustainability-bonds">Green & Sustainability Bonds</a></li> <li><a href="/it/sustainability/sustainable-financial-management/green-social-and-sustainability-ILS">Green, Social and Sustainability ILS</a></li> </ul> </li> <li> <a href="/it/sustainability/our-rules"> Le nostre regole </a> <ul> <strong class="back">Sostenibilità</strong> <li class="flex-column main-section"> <h3>Le nostre regole</h3> <a class="btn-red mb-3 mt-2" href="/it/sustainability/our-rules">Discover</a> </li> <li><a href="/it/sustainability/our-rules/governance-management">Governance & management</a></li> <li><a href="/it/sustainability/our-rules/code-of-conduct">Codice di condotta del Gruppo Generali</a></li> <li><a href="/it/sustainability/our-rules/respecting-human-rights">Rispettare i diritti umani</a></li> <li><a href="/it/sustainability/our-rules/anti-corruption">Lotta alla corruzione</a></li> <li><a href="/it/sustainability/our-rules/financial-crimes-compliance">Prevenzione dei reati finanziari </a></li> <li><a href="/it/sustainability/our-rules/Anti-Financial-Crime-and-Anti-Bribery-and-Corruption">Prevenzione dei reati finanziari e lotta alla corruzione</a></li> <li><a href="/it/sustainability/our-rules/tax-payments">Strategia Fiscale e Imposte</a></li> <li><a href="/it/sustainability/our-rules/tax-transparency-report">Tax Transparency Report</a></li> <li><a href="/it/sustainability/our-rules/group-security">Group security</a></li> </ul> </li> <li><a href="/it/sustainability/contacts">Contatti</a></li> </ul> </li> <li> <a href="/it/work-with-us">Lavora con noi</a> <ul> <strong class="back">back</strong> <li class="flex-column main-section"> <h3>Lavora con noi</h3> <p class="mt-1 mb-3"> Le persone sono l’anima della nostra azienda. </p> <a class="btn-red mb-3" href="/it/work-with-us"> Dettagli </a> </li> <li> <a href="/it/work-with-us/Get-to-know-us"> Scopri chi siamo </a> <ul> <strong class="back">Lavora con noi</strong> <li class="flex-column main-section"> <h3>Scopri chi siamo</h3> <a class="btn-red mb-3 mt-2" href="/it/work-with-us/Get-to-know-us">Discover</a> </li> <li><a href="/it/work-with-us/Get-to-know-us/diversity-and-inclusion">Diversità equità e inclusione</a></li> <li><a href="/it/work-with-us/Get-to-know-us/Our-people-s-stories">Le storie delle nostre persone</a></li> </ul> </li> <li> <a href="/it/work-with-us/grow-with-us"> Cresci insieme a noi </a> <ul> <strong class="back">Lavora con noi</strong> <li class="flex-column main-section"> <h3>Cresci insieme a noi</h3> <a class="btn-red mb-3 mt-2" href="/it/work-with-us/grow-with-us">Discover</a> </li> <li><a href="/it/work-with-us/grow-with-us/Drive-our-success">Sii parte del nostro successo </a></li> <li><a href="/it/work-with-us/grow-with-us/Your-development">La tua crescita con noi</a></li> <li><a href="/it/work-with-us/grow-with-us/We-LEARN">We LEARN</a></li> <li><a href="/it/work-with-us/grow-with-us/what-we-offer">Cosa offriamo</a></li> </ul> </li> <li> <a href="/it/work-with-us/join-us"> Entra nel team </a> <ul> <strong class="back">Lavora con noi</strong> <li class="flex-column main-section"> <h3>Entra nel team</h3> <a class="btn-red mb-3 mt-2" href="/it/work-with-us/join-us">Discover</a> </li> <li><a href="/it/work-with-us/join-us/five-reasons-to-apply">Cinque ragioni per candidarti</a></li> <li><a href="/it/work-with-us/join-us/Openings_Graduates_and_Students">Posizioni aperte per laureati e studenti</a></li> <li><a href="/it/work-with-us/join-us/job-search">Opportunità di lavoro</a></li> <li><a href="/it/work-with-us/join-us/contact-and-connect-with-us">Contattaci e resta connesso</a></li> </ul> </li> </ul> </li> <li> <a href="/it/investors">Investors</a> <ul> <strong class="back">back</strong> <li class="flex-column main-section"> <h3>Investors</h3> <p class="mt-1 mb-3"> Perseguire una crescita sostenibile, migliorare il profilo degli utili e guidare l'innovazione sono i tre pilastri della nostra strategia. </p> <a class="btn-red mb-3" href="/it/investors"> Dettagli </a> </li> <li><a href="/it/investors/investing-in-generali">Investire in Generali</a></li> <li> <a href="/it/investors/Strategy"> Strategia </a> <ul> <strong class="back">Investors</strong> <li class="flex-column main-section"> <h3>Strategia</h3> <a class="btn-red mb-3 mt-2" href="/it/investors/Strategy">Discover</a> </li> <li><a href="/it/investors/Strategy/Outlook">Outlook</a></li> <li><a href="/it/investors/Strategy/investments-and-divestments">Acquisizioni & Cessioni</a></li> <li><a href="/it/investors/Strategy/transformation-strategy">Guidare l’innovazione</a></li> <li><a href="/it/investors/Strategy/Growth-factors">Fattori di crescita</a></li> </ul> </li> <li> <a href="/it/investors/financial-highlights"> Principali dati finanziari </a> <ul> <strong class="back">Investors</strong> <li class="flex-column main-section"> <h3>Principali dati finanziari</h3> <a class="btn-red mb-3 mt-2" href="/it/investors/financial-highlights">Discover</a> </li> <li><a href="/it/investors/financial-highlights/performance-by-segment">Andamento per settore</a></li> <li><a href="/it/investors/financial-highlights/performance-by-country">Andamento per aree geografiche</a></li> <li><a href="/it/investors/financial-highlights/historical-data">Dati Storici</a></li> </ul> </li> <li> <a href="/it/investors/reports-and-presentations"> Bilanci e presentazioni </a> <ul> <strong class="back">Investors</strong> <li class="flex-column main-section"> <h3>Bilanci e presentazioni</h3> <a class="btn-red mb-3 mt-2" href="/it/investors/reports-and-presentations">Discover</a> </li> <li><a href="/it/investors/reports-and-presentations/report-archive">Archivio Bilanci</a></li> <li><a href="/it/investors/reports-and-presentations/Presentations">Presentazioni</a></li> <li><a href="/it/investors/reports-and-presentations/investor-day">Investor Day</a></li> <li><a href="/it/investors/reports-and-presentations/opa-cattolica">OPA Cattolica</a></li> </ul> </li> <li> <a href="/it/investors/share-information-analysts"> Informazioni sul titolo e analisti </a> <ul> <strong class="back">Investors</strong> <li class="flex-column main-section"> <h3>Informazioni sul titolo e analisti</h3> <a class="btn-red mb-3 mt-2" href="/it/investors/share-information-analysts">Discover</a> </li> <li><a href="/it/investors/share-information-analysts/key-share-figures">Indicatori chiave per azione</a></li> <li><a href="/it/investors/share-information-analysts/tickers-and-indices">Codici di Borsa e indici</a></li> <li><a href="/it/investors/share-information-analysts/share-capital">Evoluzione del 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