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globalnav-item globalnav-item-iphone globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/ca/fr/iphone/" data-globalnav-item-name="iphone" data-topnav-flyout-trigger-compact="true" data-analytics-title="iphone" data-analytics-element-engagement="hover - iphone" aria-label="iPhone" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone analytics-exitlink"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"><path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 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height="44" fill="none"></rect><path id="art_" 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class="globalnav-link-text">Vision</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - airpods" class=" globalnav-item globalnav-item-airpods globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/ca/fr/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="true" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"><path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 .375.011.504.029v1.008c-.082-.024-.446-.059-.645-.059-.961 0-1.658.645-1.658 1.535v3.914h-1.008zm28.135-.111c1.324 0 2.244.656 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class="globalnav-item globalnav-search"><a role="button" id="globalnav-menubutton-link-search" href="/kb/index?page=search&locale=fr_CA" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" aria-label="Rechercher sur apple.com" data-analytics-title="open - search field" class="globalnav-link globalnav-link-search"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" viewBox="0 0 15 44"> <path d="M14.298,27.202l-3.87-3.87c0.701-0.929,1.122-2.081,1.122-3.332c0-3.06-2.489-5.55-5.55-5.55c-3.06,0-5.55,2.49-5.55,5.55 c0,3.061,2.49,5.55,5.55,5.55c1.251,0,2.403-0.421,3.332-1.122l3.87,3.87c0.151,0.151,0.35,0.228,0.548,0.228 s0.396-0.076,0.548-0.228C14.601,27.995,14.601,27.505,14.298,27.202z M1.55,20c0-2.454,1.997-4.45,4.45-4.45 c2.454,0,4.45,1.997,4.45,4.45S8.454,24.45,6,24.45C3.546,24.45,1.55,22.454,1.55,20z"></path> </svg> </span><span class="globalnav-image-compact"><svg height="48" viewBox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"><path d="m16.2294 29.9556-4.1755-4.0821a6.4711 6.4711 0 1 0 -1.2839 1.2625l4.2005 4.1066a.9.9 0 1 0 1.2588-1.287zm-14.5294-8.0017a5.2455 5.2455 0 1 1 5.2455 5.2527 5.2549 5.2549 0 0 1 -5.2455-5.2527z"></path></svg></span></a><div id="globalnav-submenu-search" aria-labelledby="globalnav-menubutton-link-search" class="globalnav-flyout globalnav-submenu"><div class="globalnav-flyout-scroll-container"><div class="globalnav-flyout-content globalnav-submenu-content"><form action="https://support.apple.com/kb/index" method="get" class="globalnav-searchfield"><div class="globalnav-searchfield-wrapper"><input placeholder="Rechercher sur apple.com" aria-label="Rechercher sur apple.com" autocorrect="off" autocapitalize="off" autocomplete="off" class="globalnav-searchfield-input" name="q"><input id="globalnav-searchfield-src" type="hidden" name="src" value><input type="hidden" name="type" value><input type="hidden" name="page" value><input type="hidden" name="locale" value><button aria-label="Vider le champ de recherche" tabindex="-1" type="button" class="globalnav-searchfield-reset"><span class="globalnav-image-regular"><svg height="14" viewBox="0 0 14 14" width="14" xmlns="http://www.w3.org/2000/svg"><path d="m7 .0339a6.9661 6.9661 0 1 0 6.9661 6.9661 6.9661 6.9661 0 0 0 -6.9661-6.9661zm2.798 8.9867a.55.55 0 0 1 -.778.7774l-2.02-2.02-2.02 2.02a.55.55 0 0 1 -.7784-.7774l2.0206-2.0206-2.0204-2.02a.55.55 0 0 1 .7782-.7778l2.02 2.02 2.02-2.02a.55.55 0 0 1 .778.7778l-2.0203 2.02z"></path></svg></span><span class="globalnav-image-compact"><svg height="16" viewBox="0 0 16 16" width="16" xmlns="http://www.w3.org/2000/svg"><path d="m0 8a8.0474 8.0474 0 0 1 7.9922-8 8.0609 8.0609 0 0 1 8.0078 8 8.0541 8.0541 0 0 1 -8 8 8.0541 8.0541 0 0 1 -8-8zm5.6549 3.2863 2.3373-2.353 2.3451 2.353a.6935.6935 0 0 0 .4627.1961.6662.6662 0 0 0 .6667-.6667.6777.6777 0 0 0 -.1961-.4706l-2.3451-2.3373 2.3529-2.3607a.5943.5943 0 0 0 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2.658 0 0 1 2.6221-2.2764zm6.3574 13.8a1.4014 1.4014 0 0 1 -1.4 1.4h-9.9149a1.4014 1.4014 0 0 1 -1.4-1.4v-8.9231a1.4014 1.4014 0 0 1 1.4-1.4h9.915a1.4014 1.4014 0 0 1 1.4 1.4z"></path></svg></span></a><span aria-hidden="true" data-analytics-title="open - bag" class="globalnav-bag-badge"><span class="globalnav-bag-badge-separator"></span><span class="globalnav-bag-badge-number">0</span><span class="globalnav-bag-badge-unit">+</span></span></div><div id="globalnav-submenu-bag" aria-labelledby="globalnav-menubutton-link-bag" class="globalnav-flyout globalnav-submenu"><div class="globalnav-flyout-scroll-container"><div class="globalnav-flyout-content globalnav-submenu-content"></div></div></div></li></ul><div class="globalnav-menutrigger"><button id="globalnav-menutrigger-button" aria-controls="globalnav-list" aria-label="Menu" data-topnav-menu-label-open="Menu" data-topnav-menu-label-close="Close" data-topnav-flyout-trigger-compact="menu" class="globalnav-menutrigger-button"><svg 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value="/vi-vn/iphone-14-plus-service-program-for-rear-camera-issue">Vietnam</option> <option value="/iphone-14-plus-service-program-for-rear-camera-issue/other-countries">Other countries</option> </select> <span class="form-dropdown-chevron" aria-hidden="true"></span> <span class="form-label form-dropdown-label" id="as-dropdown-label" aria-hidden="true">Pays/région</span> <span class="a11y" id="as-dropdown-help">Modifier cette commande va rafraîchir la page</span> </div> </div> </div> </div> <div class="as-imagegrid-wrapper row as-imagegrid--1up as-imagegrid--elevated"> <div class='as-imagegrid-item column large-12 medium-12 small-12' aria-label=""> <div> <div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_heroes/hero-iphone-14-plus_2x.png" alt="iPhone 14 Plus" width="175" class="" height="175"></div> </div> </div> </div> <div class="as-page-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h1 class="as-page-title__heading typography-headline">Programme de service pour l’iPhone 14 Plus pour problème d’appareil photo arrière</h1></div> </div> </div> <div class="as-richtext-wrapper as-richtext-base "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>Apple a déterminé que l’appareil photo arrière d’un très petit pourcentage d’appareils iPhone 14 Plus pouvait présenter aucune prévisualisation. Les appareils touchés ont été fabriqués entre le 10 avril 2023 et le 28 avril 2024.</p> <p>Si votre iPhone 14 Plus a présenté ce problème, veuillez utiliser le vérificateur de numéro de série ci-dessous pour voir si votre appareil est admissible à ce programme. Le cas échéant, Apple ou un fournisseur de services agréé Apple le réparera sans frais.</p> </div> </div> </div> <div class="as-sn-lookup-wrapper"> <div class="row justify-content-start"> <div class="column small-12 "> <form id="as-sn-lookup" class="as-sn-lookup-form" data-qp-api="https://qualityprograms.apple.com/lookup/112024"> <div class="as-sn-input-section"> <div class="form-textbox form-textbox-with-righticon as-snl-form-element"> <input type="text" id="as-sn-input" aria-labelledby="as-sn-input_label" class="form-textbox-input as-sn-form-input" placeholder="XXXOOXOXOOO" required aria-required="true" autocorrect="off" autocomplete="off" spellcheck="false" aria-describedby="as-sn-input_valid_input" /> <span class="form-textbox-label" id="as-sn-input_label" aria-hidden="true">Numéro de série</span> <div class="form-textbox-righticon"> <span class="icon icon-check"> <span class="visuallyhidden">Valid Input</span> </span> <span class="icon icon-exclamation"> <span class="visuallyhidden">Invalid Input</span> </span> </div> <div class="form-textbox-loader" id="as-snl-input-loader"> <span class="progress-indicator progress-indicator-indeterminate progress-indicator-indeterminate-size-tiny progress-indicator-visible "></span> </div> <span id="content-update" class="a11y" role="status" aria-live="polite"></span> </div> <button id="as-sn-button" type="submit" class="as-sn-form-button button button-super"> Envoyer</button> </div> <div class="as-sn-response-section"> <div id="as-sn-response" class="as-sn-response"> <div id="as-sn-E00" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-success"> <p>Le numéro de série que vous avez saisi peut être admissible à ce programme. Veuillez choisir une option de réparation ci-dessous.</p></div> </div> <div id="as-sn-E01" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-error"> <p>Le numéro de série que vous avez saisi n’est pas admissible en vertu de ce programme en raison de l’une des raisons suivantes :<br> <span>– Il ne se situe pas dans la plage des numéros de série concernés. <br> – Nos dossiers indiquent que votre appareil a déjà été réparé dans le cadre de ce programme. <br> – Nos dossiers indiquent que votre appareil n’est plus admissible à une réparation gratuite en vertu de ce programme. Pour toute question, veuillez </span><a href="https://getsupport.apple.com/?caller=erep&SG=SG003&category_id=SC0999&symptom_id=99942">communiquer avec nous</a><span>.</span></p></div> </div> <div id="as-sn-E99" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-error"> <p>Nous sommes désolés, mais un problème est survenu lors du traitement de votre demande. Veuillez réessayer dans quelques minutes.</p></div> </div> <div id="as-sn-FE01" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-error"> <p>Veuillez saisir votre numéro de série.</p></div> </div> <div id="as-sn-FE02" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-error"> <p>Il ne s’agit pas d’un numéro de série de produit Apple valide. Veuillez saisir de nouveau le numéro. Si le problème persiste, veuillez communiquer <a href="https://getsupport.apple.com/?caller=erep&SG=SG003&category_id=SC0999&symptom_id=99942">avec nous</a>.</p></div> </div> <div id="as-sn-FE03" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-error"> <p>Nous sommes désolés, mais un problème est survenu lors du traitement de votre demande. Veuillez réessayer dans quelques minutes.</p></div> </div> </div> <div class="as-sn-tooltip-wrapper as-richtext"> <p>Il est facile de trouver votre numéro de série. <a href="/fr-ca/108037">En savoir plus</a></p></div> </div> </form> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p><span class="note">Remarque : Aucun autre modèle d’iPhone ne fait partie de ce programme.</span></p> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <h2>Processus de réparation</h2> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>Choisissez l’une des options ci-dessous pour faire réparer votre iPhone 14 Plus. Votre iPhone sera examiné avant toute réparation afin de vérifier qu’il est admissible à ce programme.</p> <ul> <li>Trouvez un <a href="https://getsupport.apple.com/?caller=erep&SG=SG003&category_id=SC0999&symptom_id=99942&solution=CIN">fournisseur de services agréé Apple</a>.</li> <li>Prenez rendez-vous dans une <a href="https://getsupport.apple.com/?caller=erep&SG=SG003&category_id=SC0999&symptom_id=99942&solution=CIN">boutique Apple Store</a>.</li> <li>Communiquez avec l’<a href="https://getsupport.apple.com/?caller=erep&SG=SG003&category_id=SC0999&symptom_id=99942">assistance Apple</a> pour organiser un service de réparation par la poste par l’intermédiaire du centre de réparation Apple.</li> </ul> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>Avant la réparation, <a href="/fr-ca/118426">sauvegardez les données</a> de votre iPhone dans iCloud ou sur votre ordinateur. Découvrez comment <a href="/fr-ca/109519">préparer votre iPhone en vue de sa réparation</a>.</p> <p><span class="note">Remarque: Si votre iPhone 14 Plus a subi des dommages qui compromettent la réparation, comme un panneau arrière en verre fissuré, ceux-ci devront être réparés en premier lieu. Dans certains cas, la réparation peut vous être facturée.</span></p> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <h2>Informations supplémentaires</h2> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>Apple peut restreindre ou limiter la réparation au pays ou à la région d’achat d’origine.</p> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>Ce programme Apple mondial ne prolonge pas à la couverture de garantie standard de votre iPhone 14 Plus. Vos <a href="https://www.apple.com/legal/warranty/docs/Quebec_Consumer_Warranty_Notice_text.pdf">droits en vertu de la Loi sur la protection du consommateur</a> ne sont pas affectés.</p> <p>Si vous pensez que votre iPhone 14 Plus est concerné par ce problème et si vous avez payé pour faire réparer votre appareil photo arrière, vous pouvez <a href="https://getsupport.apple.com/?caller=erep&SG=SG003&category_id=SC0998&symptom_id=99943">contacter Apple afin d’obtenir un remboursement</a>.</p> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>Le programme couvre les modèles d’iPhone 14 Plus concernés durant les trois (3) années suivant la première vente au détail du produit.</p> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-base "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p><span 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