HUAWEI Support - Official Consumer Site

<!DOCTYPE html> <html xml:lang="en" lang="en" prefix="og:http://ogp.me/ns#"> <head> <meta charset="utf-8"/> <meta http-equiv="X-UA-Compatible" content="IE=edge"/> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"/> <meta http-equiv="Access-Control-Allow-Origin"/> <meta name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=0.2, maximum-scale=5.0, user-scalable=yes"/> <meta name="description" content="Visit HUAWEI service center to quickly get support on products, warranty inquiries, system updates, answers to FAQs, and troubleshooting tips."/> <meta name="keywords" content="HUAWEI support,HUAWEI customer service,HUAWEI support number,HUAWEI customer service number,HUAWEI help,HUAWEI repair,contact HUAWEI support,HUAWEI help number,consumer HUAWEI support,HUAWEI hotline,HUAWEI live chat,troubleshooting HUAWEI"/> <meta name="GENERATOR" content=" 8.00.7601.19003"/> <meta name="robots" content="index,follow"/> <title>HUAWEI Support - Official Consumer Site</title> <link rel="canonical" href="https://consumer.huawei.com/en/support/"/> <style> @media screen and (min-width: 992px){ .huawei-v4.custom-page-bg{ background-color: #F1F3F5; } .huawei-v4.custom-page-bg .v4.main{ background-color: transparent; } } @media screen and (max-width: 991px){ .huawei-v4.custom-page-bg{ background-color: #F1F3F5; } .huawei-v4.custom-page-bg .v4.main{ background-color: transparent; } } </style> <script type="text/javascript">window.pageLoadStart = new Date().getTime();</script> <link rel="shortcut icon" href="/content/dam/huawei-cbg-site/common/huawei-logo.png" type="image/png"/> <link rel="icon" href="/content/dam/huawei-cbg-site/common/huawei-logo.png" type="image/png"/> <link rel="bookmark" href="/content/dam/huawei-cbg-site/common/huawei-logo.png" type="image/png"/> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/public-v4.min.933bfd4cdba04f744f896d4e609c01f7.css" type="text/css"> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/common-v4-nav-v2.min.1ae47838022e41f338cad6d80deb7b8b.css" type="text/css"> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-mkt/v5/common-header-v5.min.c3c46982297a47484090f6dafd21e2c8.css" type="text/css"> <script type="text/javascript"> function getEncCookie(name){ var arr,reg=new RegExp("(^| )"+name+"=([^;]*)(;|$)"); if(arr=document.cookie.match(reg)) return unescape(arr[2]); else return null; } // data layer javascript window.digitalData={"page":{"pageType":{"type":""},"pageInfo":{"appNum":"A59919963","siteCode":"en","staticResHost":"//consumer-res.huawei.com","isProd":false,"serviceGatewayPath":"https://sgw-sg.c.huawei.com/forward","gaiaPath":"//r.huaweistatic.com","ccpcApiKey":"DE","siteName":"Global (EN)","siteCodeForAPI":"worldwide","language":"en","pageName":"cbg:en:support","uri":"/en/support/","site":"cbg","countryCode":"EN","siteCode2":"en","isProductMiniSitePage":false,"knowledgeHost":"//consumer-tkb.huawei.com","isProductDetailPage":false,"publishedHost":"https://consumer.huawei.com","siteCurrency":"$"},"category":{"pageType":"support","primaryCategory":"support"}},"event":[]}; window.digitalData.page.pageInfo.currentHost = location.host; window.encUser = getEncCookie("data_layer_enc"); // is the site Arabic site window.isArabicSite = false; // map type window.customMapType = "gaia"; </script> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/statics/jquery/jquery.min.js"></script> <script type="text/javascript"> var service_sessionuuid_support = "base/basecommonService/sessionuuid"; var SITE_CODE = window.digitalData.page.pageInfo.siteCodeForAPI || window.digitalData.page.pageInfo.siteCode; var APP_NUM = window.digitalData.page.pageInfo.appNum; var site_language = window.digitalData.page.pageInfo.language; var countryCode = window.digitalData.page.pageInfo.countryCode; var allowHA = false; window.isEcommercePage = false; </script> <input id="ha-report-url" type="hidden" value="https://metrics-dra.dt.dbankcloud.com:443/webv2"/> <script type="text/javascript"> (function () { window.isHealthWebView = function() { return window.JsInteraction && typeof window.JsInteraction.isFromHuaweiHealth === 'function' && window.JsInteraction.isFromHuaweiHealth(); } // 页面头尾隐藏样式 const appWebViewStyle = ` .huawei-v4 #header-v4, .huawei-v4 #second-navigation-v4, .huawei-v4 #header-placeholder, .huawei-v4 #robotIcon, .huawei-v4 #cookie-information-template-wrapper, .huawei-v4 .huawei-convergent-cookie, .huawei-v4 .optanon-alert-box-wrapper, .huawei-v4 .nps-survey, .huawei-v4 .hwv3-animate-box, .huawei-v4 .huawei-bootom-cookie, .huawei-v4 .v4.n09-footer .container div:not(.policy-text), .huawei-v4.nav-hidden .huawei-ie-tips { display: none !important; }`; function addCssByStyle(cssString) { const style = document.createElement("style"); style.setAttribute("type", "text/css"); const cssText = document.createTextNode(cssString); style.appendChild(cssText); const heads = document.getElementsByTagName("head"); if (heads.length) { heads[0].appendChild(style); } else { document.documentElement.appendChild(style); } } /** * 判断当前页面是否为服务页面及智慧生活(window.hilink) 或者 MHW-APP(integrationJsInterface)嵌入 * * @returns {*|boolean} */ function isSupportPageInAppView() { return window.digitalData && window.digitalData.page.category.pageType == 'support' && (window.hilink || window.integrationJsInterface || window.integrationJsInterfaceWebview || window.hicareJsInterface); } function isEcommerceSite() { const siteCode = window.digitalData ? window.digitalData.page.pageInfo.siteCode2 : ''; const ecommerceSiteCodeList = ['uk', 'fr', 'de', 'es', 'it', 'nl','ro', 'pt', 'pl', 'cz', 'tr', 'my', 'sa', 'ae', 'th', 'jp', 'pe', 'mx', 'cl', 'co', 'za', 'ru', 'ph']; return ecommerceSiteCodeList.indexOf(siteCode) > -1; } // 在运动健康/智慧生活服务页面webView中，隐藏页面头尾 if ((isHealthWebView() && isEcommerceSite()) || isSupportPageInAppView()) { addCssByStyle(appWebViewStyle); } })(); </script> <script type="text/javascript"> window.dataLayer = window.dataLayer || []; function getChapter2(){ var pageType = window.digitalData.page.category.pageType; pageType = pageType.split("_")[0]; var chapter2 = window.digitalData.page.category.subCategory1; if(pageType == "product-detail" || pageType == "product-listing"){ chapter2 = window.digitalData.page.category.primaryCategory; } return chapter2; } function getPageName(){ var pageName = ""; var pathArr = location.pathname.split("/"); for(var index = pathArr.length - 1; index > 0; index --){ if(pathArr[index] != ""){ pageName = pathArr[index]; if(pageName.indexOf(".html") != -1){ pageName = pageName.split(".")[0]; } break; } } return pageName; } </script> <script> var siteCode = window.digitalData ? window.digitalData.page.pageInfo.siteCode2 : ''; var pageCategory = window.digitalData ? window.digitalData.page.category.pageType: ''; var countryCode = window.digitalData ? window.digitalData.page.pageInfo.countryCode: ''; var language = window.digitalData ? window.digitalData.page.pageInfo.language: ''; var siteName = window.digitalData ? window.digitalData.page.pageInfo.siteName:''; var pageProductInfo = window.digitalData.product ? window.digitalData.product.productInfo:''; function dateFormat(fmt) { var d = new Date(); var local = d.getTime(); var offset = d.getTimezoneOffset() * 60000; var localUtc = new Date().getTimezoneOffset() / 60; var utcTime; if (localUtc > 0) { utcTime = local - offset; } else { utcTime = local + offset; } var CNTime = utcTime + 3600000 * 8; var nd = new Date(CNTime); var o = { "M+": nd.getMonth() + 1, "d+": nd.getDate(), "H+": nd.getHours(), "m+": nd.getMinutes(), "s+": nd.getSeconds(), "q+": Math.floor((nd.getMonth() + 3) / 3), "S": nd.getMilliseconds() }; if (/(y+)/.test(fmt)) fmt = fmt.replace(RegExp.$1, (nd.getFullYear() + "").substr(4 - RegExp.$1.length)); for (var k in o) if (new RegExp("(" + k + ")").test(fmt)) fmt = fmt.replace(RegExp.$1, (RegExp.$1.length == 1) ? (o[k]) : (("00" + o[k]).substr(("" + o[k]).length))); return fmt; } // hitTimeStamp : YYYYMMDD_hh:mm:ss 时区是(GMT+08:00) China Time，就是GA全球视图的时区 window.dataLayer.push({ userId: "", sessionId: "", firstSourceMedium:"", lastSourceMedium:"", accountStatus: "", loginStatus: "", hitTimeStamp: dateFormat("yyyy-MM-dd_HH:mm:ss"), pageCategory: pageCategory, siteCountryCode: countryCode, siteLanguage: language, siteCountryName: siteName, "productMktName":pageProductInfo&&pageProductInfo.marketingName||'', "productCategory":pageProductInfo&&pageProductInfo.category||'', "userCategory":"" }); if(pageCategory == 'search') { var reg = new RegExp("(^|&)keyword=([^&]*)(&|$)"); var val = window.location.search.substr(1).match(reg); if(val!=null&&val[2]) { var searchKeyword=decodeURIComponent(val[2]) window.dataLayer.push({ cat55: "product", kw55: searchKeyword, siteSearchResults: "" }); } ; } </script> <script type="text/javascript"> /** * 获取url中的参数 */ function getUrlParam(name) { var reg = new RegExp("(^|&)" + name + "=([^&]*)(&|$)"); //构造一个含有目标参数的正则表达式对象 var r = window.location.search.substr(1).match(reg); //匹配目标参数 if (r != null) { return decodeURIComponent(r[2]); } return null; //返回参数值 } </script> <script type="text/plain" class="cookie-package-controller analysis-cookie default-load-cookie"> (function (w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? '&l=' + l : ''; j.async = true; j.src = 'https://www.googletagmanager.com/gtm.js?id=' + i + dl; f.parentNode.insertBefore(j, f); })(window, document, 'script', 'dataLayer', 'GTM-MBP7H56'); </script> <script type="text/javascript"> var enableExternalLinkPopup = Boolean(true); var externalLinkWhitelist = "[\x22huawei.com\x22,\x22h5hosting\u002Ddrcn.dbankcdn.cn\x22,\x22vmall.com\x22,\x22dpd.pt\x22,\x22cn.biosenseclinic.com\x22,\x22contentcenter\u002Ddrcn.dbankcdn.com\x22,\x22css\u002Dcomplain\u002Ddrcn.platform.dbankcloud.cn\x22,\x22fancourier.ro\x22]" != '' ? JSON.parse("[\x22huawei.com\x22,\x22h5hosting\u002Ddrcn.dbankcdn.cn\x22,\x22vmall.com\x22,\x22dpd.pt\x22,\x22cn.biosenseclinic.com\x22,\x22contentcenter\u002Ddrcn.dbankcdn.com\x22,\x22css\u002Dcomplain\u002Ddrcn.platform.dbankcloud.cn\x22,\x22fancourier.ro\x22]") : []; </script> <script type="text/javascript"> var enableNewCookieCfg = Boolean(false); var cookieModeSetting = "noPromptMode"; var ctlAnalysisCookie = Boolean(); var ctlAdvertiseCookie = Boolean(); var enableDefaultCookieAccept = Boolean(); var pushForConsentTime = ""; var pushForConsentTimeNewMode = ""; // 分享于My Huawei App中打开开关 var enableShareFeature = Boolean(true); // My Huawei App 下载页面地址配置项 var appDownloadLink = ""; // 是否启用 App 侧 FA 数据推送 var enableAppFa = Boolean(); // App 区域映射Json配置项 var appRegionMapperJsonStr = "[{\r\n \x22region\x22: \x22fr_FR\x22,\r\n \x22site\x22: \x22fr\x22\r\n }, {\r\n \x22region\x22: \x22en_GB\x22,\r\n \x22site\x22: \x22uk\x22\r\n }, {\r\n \x22region\x22: \x22de_DE\x22,\r\n \x22site\x22: \x22de\x22\r\n }, {\r\n \x22region\x22: \x22it_IT\x22,\r\n \x22site\x22: \x22it\x22\r\n }, {\r\n \x22region\x22: \x22es_ES\x22,\r\n \x22site\x22: \x22es\x22\r\n }, {\r\n \x22region\x22: \x22nl_NL\x22,\r\n \x22site\x22: \x22nl\x22\r\n }, {\r\n \x22region\x22: \x22ja_JP\x22,\r\n \x22site\x22: \x22jp\x22\r\n }, {\r\n \x22region\x22: \x22en_PH\x22,\r\n \x22site\x22: \x22ph\x22\r\n }, {\r\n \x22region\x22: \x22zh_CN\x22,\r\n \x22site\x22: \x22cn\x22\r\n }, {\r\n \x22region\x22: \x22en_ZA\x22,\r\n \x22site\x22: \x22za\x22\r\n }, {\r\n \x22region\x22: \x22pl_PL\x22,\r\n \x22site\x22: \x22pl\x22\r\n }, {\r\n \x22region\x22: \x22ru_RU\x22,\r\n \x22site\x22: \x22ru\x22\r\n }, {\r\n \x22region\x22: \x22th_TH\x22,\r\n \x22site\x22: \x22th\x22\r\n }, {\r\n \x22region\x22: \x22cs_CZ\x22,\r\n \x22site\x22: \x22cz\x22\r\n }, {\r\n \x22region\x22: \x22ro_RO\x22,\r\n \x22site\x22: \x22ro\x22\r\n }, {\r\n \x22region\x22: \x22tr_TR\x22,\r\n \x22site\x22: \x22tr\x22\r\n }, {\r\n \x22region\x22: \x22es_PE\x22,\r\n \x22site\x22: \x22pe\x22\r\n }, {\r\n \x22region\x22: \x22pt_PT\x22,\r\n \x22site\x22: \x22pt\x22\r\n }, {\r\n \x22region\x22: \x22ar_AE\x22,\r\n \x22site\x22: \x22ae\x22\r\n }, {\r\n \x22region\x22: \x22en_AE\x22,\r\n \x22site\x22: \x22ae_en\x22\r\n }, {\r\n \x22region\x22: \x22ar_EG\x22,\r\n \x22site\x22: \x22eg\x22\r\n }, {\r\n \x22region\x22: \x22en_EG\x22,\r\n \x22site\x22: \x22eg_en\x22\r\n }, {\r\n \x22region\x22: \x22ar_SA\x22,\r\n \x22site\x22: \x22sa\x22\r\n }, {\r\n \x22region\x22: \x22en_SA\x22,\r\n \x22site\x22: \x22sa_en\x22\r\n }, {\r\n \x22region\x22: \x22es_CL\x22,\r\n \x22site\x22: \x22cl\x22\r\n }, {\r\n \x22region\x22: \x22es_MX\x22,\r\n \x22site\x22: \x22mx\x22\r\n }, {\r\n \x22region\x22: \x22es_CO\x22,\r\n \x22site\x22: \x22co\x22\r\n }, {\r\n \x22region\x22: \x22en_MY\x22,\r\n \x22site\x22: \x22my\x22\r\n }, {\r\n \x22region\x22: \x22id_ID\x22,\r\n \x22site\x22: \x22id\x22\r\n }, {\r\n \x22region\x22: \x22en_AU\x22,\r\n \x22site\x22: \x22au\x22\r\n }, {\r\n \x22region\x22: \x22de_CH\x22,\r\n \x22site\x22: \x22ch\x22\r\n }, {\r\n \x22region\x22: \x22fr_CH\x22,\r\n \x22site\x22: \x22ch_fr\x22\r\n }, {\r\n \x22region\x22: \x22nl_BE\x22,\r\n \x22site\x22: \x22be\x22\r\n }, {\r\n \x22region\x22: \x22fr_BE\x22,\r\n \x22site\x22: \x22be_fr\x22\r\n }, {\r\n \x22region\x22: \x22en_KH\x22,\r\n \x22site\x22: \x22kh\x22\r\n }, {\r\n \x22region\x22: \x22my_MM\x22,\r\n \x22site\x22: \x22mm\x22\r\n }, {\r\n \x22region\x22: \x22en_MM\x22,\r\n \x22site\x22: \x22mm\x22\r\n }, {\r\n \x22region\x22: \x22vi_VN\x22,\r\n \x22site\x22: \x22vn\x22\r\n }, {\r\n \x22region\x22: \x22en_SG\x22,\r\n \x22site\x22: \x22sg\x22\r\n }, {\r\n \x22region\x22: \x22es_PY\x22,\r\n \x22site\x22: \x22py\x22\r\n }, {\r\n \x22region\x22: \x22es_PA\x22,\r\n \x22site\x22: \x22pa\x22\r\n }, {\r\n \x22region\x22: \x22es_BO\x22,\r\n \x22site\x22: \x22bo\x22\r\n }, {\r\n \x22region\x22: \x22es_EC\x22,\r\n \x22site\x22: \x22ec\x22\r\n }, {\r\n \x22region\x22: \x22es_HN\x22,\r\n \x22site\x22: \x22hn\x22\r\n }, {\r\n \x22region\x22: \x22es_GT\x22,\r\n \x22site\x22: \x22gt\x22\r\n }, {\r\n \x22region\x22: \x22es_CR\x22,\r\n \x22site\x22: \x22cr\x22\r\n }, {\r\n \x22region\x22: \x22es_UY\x22,\r\n \x22site\x22: \x22uy\x22\r\n }, {\r\n \x22region\x22: \x22sk_SK\x22,\r\n \x22site\x22: \x22sk\x22\r\n }, {\r\n \x22region\x22: \x22en_MU\x22,\r\n \x22site\x22: \x22mu\x22\r\n }, {\r\n \x22region\x22: \x22ar_JO\x22,\r\n \x22site\x22: \x22jo\x22\r\n }, {\r\n \x22region\x22: \x22ar_BH\x22,\r\n \x22site\x22: \x22bh_ar\x22\r\n }, {\r\n \x22region\x22: \x22en_BH\x22,\r\n \x22site\x22: \x22bh\x22\r\n }, {\r\n \x22region\x22: \x22ar_KW\x22,\r\n \x22site\x22: \x22kw\x22\r\n }, {\r\n \x22region\x22: \x22en_KW\x22,\r\n \x22site\x22: \x22kw_en\x22\r\n }, {\r\n \x22region\x22: \x22en_GH\x22,\r\n \x22site\x22: \x22gh\x22\r\n }, {\r\n \x22region\x22: \x22ar_QA\x22,\r\n \x22site\x22: \x22qa_ar\x22\r\n }, {\r\n \x22region\x22: \x22en_QA\x22,\r\n \x22site\x22: \x22qa\x22\r\n }, {\r\n \x22region\x22: \x22en_NG\x22,\r\n \x22site\x22: \x22ng\x22\r\n }, {\r\n \x22region\x22: \x22en_IE\x22,\r\n \x22site\x22: \x22ie\x22\r\n }, {\r\n \x22region\x22: \x22ar_DZ\x22,\r\n \x22site\x22: \x22dz_ar\x22\r\n }, {\r\n \x22region\x22: \x22fr_DZ\x22,\r\n \x22site\x22: \x22dz\x22\r\n }, {\r\n \x22region\x22: \x22en_KE\x22,\r\n \x22site\x22: \x22ke\x22\r\n }, {\r\n \x22region\x22: \x22en_LB\x22,\r\n \x22site\x22: \x22lb\x22\r\n }, {\r\n \x22region\x22: \x22ar_TN\x22,\r\n \x22site\x22: \x22tn_ar\x22\r\n }, {\r\n \x22region\x22: \x22fr_TN\x22,\r\n \x22site\x22: \x22tn\x22\r\n }, {\r\n \x22region\x22: \x22ar_IQ\x22,\r\n \x22site\x22: \x22iq_ar\x22\r\n }, {\r\n \x22region\x22: \x22en_IQ\x22,\r\n \x22site\x22: \x22iq\x22\r\n }, {\r\n \x22region\x22: \x22ar_OM\x22,\r\n \x22site\x22: \x22om_ar\x22\r\n }, {\r\n \x22region\x22: \x22en_OM\x22,\r\n \x22site\x22: \x22om\x22\r\n }, {\r\n \x22region\x22: \x22en_IN\x22,\r\n \x22site\x22: \x22in\x22\r\n }, {\r\n \x22region\x22: \x22en_PK\x22,\r\n \x22site\x22: \x22pk\x22\r\n }, {\r\n \x22region\x22: \x22ar_MA\x22,\r\n \x22site\x22: \x22ma_ar\x22\r\n }, {\r\n \x22region\x22: \x22fr_MA\x22,\r\n \x22site\x22: \x22ma\x22\r\n }, {\r\n \x22region\x22: \x22sr_RS\x22,\r\n \x22site\x22: \x22rs\x22\r\n }, {\r\n \x22region\x22: \x22hu_HU\x22,\r\n \x22site\x22: \x22hu\x22\r\n }, {\r\n \x22region\x22: \x22de_AT\x22,\r\n \x22site\x22: \x22at\x22\r\n }, {\r\n \x22region\x22: \x22hr_HR\x22,\r\n \x22site\x22: \x22hr\x22\r\n }, {\r\n \x22region\x22: \x22el_CY\x22,\r\n \x22site\x22: \x22cy\x22\r\n }, {\r\n \x22region\x22: \x22sl_SI\x22,\r\n \x22site\x22: \x22si\x22\r\n }, {\r\n \x22region\x22: \x22el_GR\x22,\r\n \x22site\x22: \x22gr\x22\r\n }, {\r\n \x22region\x22: \x22uk_UA\x22,\r\n \x22site\x22: \x22ua\x22\r\n }, {\r\n \x22region\x22: \x22bg_BG\x22,\r\n \x22site\x22: \x22bg\x22\r\n }, {\r\n \x22region\x22: \x22en_BD\x22,\r\n \x22site\x22: \x22bd\x22\r\n }, {\r\n \x22region\x22: \x22zh_tw_HK\x22,\r\n \x22site\x22: \x22hk\x22\r\n }, {\r\n \x22region\x22: \x22en_NZ\x22,\r\n \x22site\x22: \x22nz\x22\r\n }, {\r\n \x22region\x22: \x22es_SV\x22,\r\n \x22site\x22: \x22sv\x22\r\n }, {\r\n \x22region\x22: \x22pt_BR\x22,\r\n \x22site\x22: \x22br\x22\r\n }, {\r\n \x22region\x22: \x22es_DO\x22,\r\n \x22site\x22: \x22do\x22\r\n }, {\r\n \x22region\x22: \x22es_AR\x22,\r\n \x22site\x22: \x22ar\x22\r\n }, {\r\n \x22region\x22: \x22ru_BE\x22,\r\n \x22site\x22: \x22by\x22\r\n }, {\r\n \x22region\x22: \x22ru_KZ\x22,\r\n \x22site\x22: \x22kz\x22\r\n }, {\r\n \x22region\x22: \x22ru_UZ\x22,\r\n \x22site\x22: \x22uz\x22\r\n }, {\r\n \x22region\x22: \x22en_LK\x22,\r\n \x22site\x22: \x22lk\x22\r\n }, {\r\n \x22region\x22: \x22en_CA\x22,\r\n \x22site\x22: \x22ca\x22\r\n }, {\r\n \x22region\x22: \x22fr_CA\x22,\r\n \x22site\x22: \x22ca_fr\x22\r\n }, {\r\n \x22region\x22: \x22bs_BA\x22,\r\n \x22site\x22: \x22ba\x22\r\n }, {\r\n \x22region\x22: \x22ro_MD\x22,\r\n \x22site\x22: \x22md\x22\r\n }, {\r\n \x22region\x22: \x22he_IL\x22,\r\n \x22site\x22: \x22il\x22\r\n }, {\r\n \x22region\x22: \x22mk_MK\x22,\r\n \x22site\x22: \x22mk\x22\r\n }, {\r\n \x22region\x22: \x22fi_FI\x22,\r\n \x22site\x22: \x22fi\x22\r\n }, {\r\n \x22region\x22: \x22da_DK\x22,\r\n \x22site\x22: \x22dk\x22\r\n }, {\r\n \x22region\x22: \x22no_NO\x22,\r\n \x22site\x22: \x22no\x22\r\n }, {\r\n \x22region\x22: \x22et_EE\x22,\r\n \x22site\x22: \x22ee\x22\r\n }, {\r\n \x22region\x22: \x22ru_EE\x22,\r\n \x22site\x22: \x22ee\x22\r\n }, {\r\n \x22region\x22: \x22lv_LV\x22,\r\n \x22site\x22: \x22lv\x22\r\n }, {\r\n \x22region\x22: \x22ru_LV\x22,\r\n \x22site\x22: \x22lv\x22\r\n }, {\r\n \x22region\x22: \x22lt_LT\x22,\r\n \x22site\x22: \x22lt\x22\r\n }, {\r\n \x22region\x22: \x22sv_SE\x22,\r\n \x22site\x22: \x22se\x22\r\n }\r\n]"; </script> <script type="text/javascript"> var supportv2 = {}; supportv2["toCApiUrl"] = "https:\/\/itrinity\u002Dde.c.huawei.com"; supportv2["captchaServiceDomain"] = "csc\u002Dadapter\u002Ddre.security.dbankcloud.com"; supportv2["apiBaseUrl"] = "https:\/\/ccpce\u002Dde.consumer.huawei.com\/ccpcmd\/services\/dispatch\/secured\/CCPC\/EN"; supportv2["captchaUrl"] = "contentcenter\u002Ddre.dbankcdn.com\/pub_1\/cscaptcha_captcha_900_9\/b\/v3\/netease"; supportv2["supportApiUrl"] = "https:\/\/consumer.huawei.com\/support"; supportv2["ccpcServiceGatewayUrl"] = ""; supportv2["cmktApiUrl"] = "https:\/\/consumer\u002Dapi\u002Dsg.huawei.com\/cuepf"; supportv2["casUrl"] = "https:\/\/id5.cloud.huawei.com\/CAS"; supportv2["logisticcode"] = ""; supportv2["knowledgeLangCode"] = ""; supportv2["knowledgeCountry"] = ""; supportv2["productCategoryMapping"] = "[{\x22deviceProductLv2Id\x22:\x22CMCG10000002\x22,\x22categoryNameKey\x22:\x22Phones\x22,\x22majorProductCode\x22:\x22CMCG10000160,CMCG10000014,CMCG10000059,CMCG10000013,CMCG10000056,CMCG10000057,CMCG10000051,CMCG10000016,CMCG10000052,CMCG10000054,CMCG10000055,CMCG10000058,CMCG10000017,CMCG10000015,CMCG10000053\x22,\x22picUrl\x22:\x22\/content\/dam\/huawei\u002Dcbg\u002Dsite\/greate\u002Dchina\/cn\/support\/support\u002Dv3\/warranty\u002Dquery\/phones.svg\x22,\x22deviceCenterMajorName\x22:\x22Phones\x22},{\x22deviceProductLv2Id\x22:\x22CMCG10000003\x22,\x22categoryNameKey\x22:\x22Tablets\x22,\x22majorProductCode\x22:\x22CMCG10000018,CMCG10000019,CMCG10000061,CMCG10000060\x22,\x22picUrl\x22:\x22\/content\/dam\/huawei\u002Dcbg\u002Dsite\/greate\u002Dchina\/cn\/support\/support\u002Dv3\/warranty\u002Dquery\/tablets.svg\x22,\x22deviceCenterMajorName\x22:\x22Tablets\x22},{\x22deviceProductLv2Id\x22:\x22CMCG10000240\x22,\x22categoryNameKey\x22:\x22Vision\x22,\x22majorProductCode\x22:\x22CMCG10000920,CMCG10000280,CMCG10000922,CMCG10000941,CMCG10000980,CMCG10000940,CMCG10001000,CMCG10000921,CMCG10000300\x22,\x22picUrl\x22:\x22\/content\/dam\/huawei\u002Dcbg\u002Dsite\/greate\u002Dchina\/cn\/support\/support\u002Dv3\/warranty\u002Dquery\/visions.svg\x22,\x22deviceCenterMajorName\x22:\x22Vision\x22},{\x22deviceProductLv2Id\x22:\x22CMCG10000005\x22,\x22categoryNameKey\x22:\x22Wearables\x22,\x22majorProductCode\x22:\x22CMCG10000021,CMCG10000022,CMCG10000023,CMCG10000063,CMCG10000062\x22,\x22picUrl\x22:\x22\/content\/dam\/huawei\u002Dcbg\u002Dsite\/greate\u002Dchina\/cn\/support\/support\u002Dv3\/warranty\u002Dquery\/wearables.svg\x22,\x22deviceCenterMajorName\x22:\x22Wearables\x22},{\x22deviceProductLv2Id\x22:\x22CMCG10000004\x22,\x22categoryNameKey\x22:\x22Laptops\x22,\x22majorProductCode\x22:\x22CMCG10000620,CMCG10000400,CMCG10000383,CMCG10000401,CMCG10000020,CMCG10000384,CMCG10000402,CMCG10000121,CMCG10000345\x22,\x22picUrl\x22:\x22\/content\/dam\/huawei\u002Dcbg\u002Dsite\/greate\u002Dchina\/cn\/support\/support\u002Dv3\/warranty\u002Dquery\/laptops.svg\x22,\x22deviceCenterMajorName\x22:\x22Laptops\x22},{\x22deviceProductLv2Id\x22:\x22CMCG10000006\x22,\x22categoryNameKey\x22:\x22Smart home\x22,\x22majorProductCode\x22:\x22CMCG10000029,CMCG10000200,CMCG10000027,CMCG10000075,CMCG10000180,CMCG10000065,CMCG10000220,CMCG10000026,CMCG10000064,CMCG10000025,CMCG10000820,CMCG10000221,CMCG10000024,CMCG10000028,CMCG10000031,CMCG10000030\x22,\x22picUrl\x22:\x22\/content\/dam\/huawei\u002Dcbg\u002Dsite\/greate\u002Dchina\/cn\/support\/support\u002Dv3\/warranty\u002Dquery\/homes.svg\x22,\x22deviceCenterMajorName\x22:\x22Smart home\x22},{\x22deviceProductLv2Id\x22:\x22CMCG10000010\x22,\x22categoryNameKey\x22:\x22Accessories\x22,\x22majorProductCode\x22:\x22CMCG10000037,CMCG10000036,CMCG10000038,CMCG10000034,CMCG10000035,CMCG10000067,CMCG10000070,CMCG10000068,CMCG10000069,CMCG10000066\x22,\x22picUrl\x22:\x22\/content\/dam\/huawei\u002Dcbg\u002Dsite\/greate\u002Dchina\/cn\/support\/support\u002Dv3\/warranty\u002Dquery\/accessories.svg\x22,\x22deviceCenterMajorName\x22:\x22Accessories\x22},{\x22deviceProductLv2Id\x22:\x22CMCG10000340\x22,\x22categoryNameKey\x22:\x22Monitors\x22,\x22majorProductCode\x22:\x22CMCG10000381,CMCG10000382\x22,\x22picUrl\x22:\x22\/content\/dam\/huawei\u002Dcbg\u002Dsite\/greate\u002Dchina\/cn\/support\/support\u002Dv3\/warranty\u002Dquery\/monitors.svg\x22,\x22deviceCenterMajorName\x22:\x22Monitors\x22},{\x22deviceProductLv2Id\x22:\x22CMCG10000360\x22,\x22categoryNameKey\x22:\x22Desktops\x22,\x22majorProductCode\x22:\x22CMCG10000342,CMCG10000420,CMCG10000380,CMCG10000361\x22,\x22picUrl\x22:\x22\/content\/dam\/huawei\u002Dcbg\u002Dsite\/greate\u002Dchina\/cn\/support\/support\u002Dv3\/warranty\u002Dquery\/desktops.svg\x22,\x22deviceCenterMajorName\x22:\x22Desktops\x22},{\x22deviceProductLv2Id\x22:\x22CMCG10000760\x22,\x22categoryNameKey\x22:\x22Smart office\x22,\x22majorProductCode\x22:\x22CMCG10000761,CMCG10000780\x22,\x22picUrl\x22:\x22\/content\/dam\/huawei\u002Dcbg\u002Dsite\/greate\u002Dchina\/cn\/support\/support\u002Dv3\/warranty\u002Dquery\/printers.svg\x22,\x22deviceCenterMajorName\x22:\x22Smart office\x22}]"; supportv2["myDeviceI18nValue"] = "My device"; supportv2["gaEntrance"] = "home page" supportv2["gaModule"] = "" supportv2["entranceLv2ForGa"] = "" supportv2["productCategory1"] = "" supportv2["productCategory2"] = "" supportv2["productCategory3"] = "" supportv2["productCategory4"] = "" supportv2["ccpcSgwAppId"] = "96E6614BD648F3582A2D6D657C5CC768" supportv2["ccpcMyHuaweiApiId"] = "EDCF82D77A5AB59706CD5F2163F67427" supportv2["uumSgwAppId"] = "EDCF82D77A5AB59706CD5F2163F67427" supportv2["enableCsrfVerify"] = "false" == "true"; supportv2["cmktSgwAppId"] = "DE1FDF33D6278164A62EC486793F7CCF" supportv2["weComSdk"] = "https:\/\/wwcdn.weixin.qq.com\/node\/open\/js\/wecom\u002Djssdk\u002D2.0.2.js"; supportv2["weComCorpId"] = "ww1c80e3515f0cf2c3"; supportv2["weComAgentId"] = "1000246"; </script> <script type="text/javascript"> var loginApiUrl={}; loginApiUrl["cmscApiUrl"] = ""; loginApiUrl["huaweitimeApiUrl"] = ""; var mktConfig={}; mktConfig["websiteFunctionApi"] = ""; mktConfig["uumApi"] = "https:\/\/itrinity\u002Dsg.c.huawei.com"; mktConfig["sgwApi"] = (window.digitalData && window.digitalData.page.pageInfo.serviceGatewayPath) ? window.digitalData.page.pageInfo.serviceGatewayPath : "https:\/\/sgw\u002Dsg.c.huawei.com\/forward"; </script> <input type="hidden" id="month_txt" value="month txt"/> <input type="hidden" id="underageTips"/> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/public-v4.min.b26fc54c63014aec53258b09fb4ee006.js"></script> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-public-footer.min.fceda8aec29965bb0a72b1283da5e068.js"></script> <meta name="format-detection" content="telephone=no"/> <script type="text/javascript"> // 站点 var siteCode = window.digitalData ? window.digitalData.page.pageInfo.siteCode2 : ''; var ec_siteCode = window.digitalData ? window.digitalData.page.pageInfo.siteCode2 : ''; var isECommerceSite = "None"; isECommerceSite = isECommerceSite ? isECommerceSite : "None"; var apiHost = ""; var loginApiHost = ""; var upPersonalCenterLink = ""; var loginLink = ""; // 价格货币展示：货币代码 var ecCurrencyCode = ""; // 价格货币展示：货币符号位置处理 var putCurrencyFront = "true" !== '' ? JSON.parse("true") : true; // 价格货币展示：from显示与否 var showFrom = Boolean(false); // 价格货币展示：from文本位置 var putFromFront = Boolean(true); // 价格货币展示：千位分隔符 var thousandSeparator = ""; // 价格货币展示：小数点 var decimalPoint = ""; // 价格货币展示：是否显示小数 var showDecimal = Boolean(true); var showIntegerDecimal = Boolean(true); // 价格货币展示：是否空格隔开 var showCurrencySpace = Boolean(true); // 时区 var ecTimezone = "none"; // vmall登出接口 var vmallLogoutAPI = ""; // vmall需登录图片，用来拉起登录 var vmallLoginImgUrl = ""; // RRP var enableRRP = Boolean(false); var RRPText = ""; if (enableRRP) { RRPText = ""; } var enableScribes = Boolean(true); var rrpTips = ""; var enableShowSave = Boolean(true); var saveText = ""; // trade in开关（目前只针对PLP页，其他由中台控制） var enableTradeIn = Boolean(false); // 开启分期显示配置 var enableInstallmentCfg = Boolean(false); // 显示免息文本 var enableInterestFree = Boolean(false); // 免息文本 var interestFreeText = ""; // 分期左文本 var insatallmentLeftText = ""; // 分期右文本 var insatallmentRightText = ""; // 分期显示格式 var installmentDispType = "numberAndAmount"; // APP DMPA开关 var enableAppDmpa = Boolean(false); // 运动健康内强制登录开关 var enableUnitedLoginForHealth = Boolean(false); </script> <input id="is-edit-mode" type="hidden" value="false"/> <input type="hidden" id="offer-page-type" value="default"/> <input type="hidden" id="offer-home-page"/> <input type="hidden" id="aem-run-mode" value="prod"/> <script> var pbi3name = ""; var pbi3 = ""; var gascroll = 1; </script> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/support-v4.min.dc469941e55ee9cdae40ae3d5eec33e3.css" type="text/css"> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-support-v2/support-public.min.9bfdd38f6f993787cd41ec5335be9b88.css" type="text/css"> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/incompressible-libs.min.6c1b777f40628af86c70677b4da4b215.js"></script> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-support-v2/support-public.min.be00c69da420c89febc9f6fbb9b1b5f7.js"></script> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-support-v2/support-index.min.3bf3e409df9b835032e126a7d3473c92.css" type="text/css"> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-support-v2/support-index.min.a743503a0931f85e400dea47a9b3b32d.js"></script> </head> <body class="huawei-v4 huawei-en custom-page-bg "> <style> .header-tag-title.seo{ position:absolute; display: block; height: 0; width: 0; overflow: hidden; z-index: -1; } </style> <h1 class="header-tag-title seo">HUAWEI support</h1> <input title="cookie" type="hidden" id='cookieType' value="hwcookie"/> <div class="huawei-bootom-cookie"> <div class="huawei-cookie-cnt"> <div class="huawei-cookie-txt"> We use cookies to improve our site and your experience. By continuing to browse our site you accept our cookie policy.<a href="/en/legal/cookie-policy/" title=" Find out more"> Find out more</a> <svg class="huawei-cookie-close" width="32" height="32" xmlns="http://www.w3.org/2000/svg"> <g fill="#7f7f7f" fill-rule="evenodd"> <path d="M8 7l17 17-1 1L7 8z"></path> <path d="M7 24L24 7l1 1L8 25z"></path> </g> </svg> </div> </div> </div> <span class="popular-text hidden" data-value="Popular results"></span> <span class="suggested-text hidden" data-value="Suggested results"></span> <div class="huawei-ie-tips" style="display: none;"> <div class="huawei-ie-cnt"> <div class="huawei-ie-txt">For a better user experience, please use the latest version of Internet Explorer or switch to another browser. <a class="huawei-ie-close" href="javascript:;" title="close"> <svg width="32" height="32" xmlns="http://www.w3.org/2000/svg"> <g fill="#3C3C3C" fill-rule="evenodd"> <path d="M8 7l17 17-1 1L7 8z"></path> <path d="M7 24L24 7l1 1L8 25z"></path> </g> </svg> </a> </div> </div> </div> <div class="v4 header-placeholder nav-v2" id="header-placeholder"></div> <div class="v4 header slide-down-corporation nav-v2" id="header-v4" data-component="header"> <div id="topTipsBox" class="top-tips-box"> <div class="ip-jump-wrap"></div> </div> <div class="v4 n04-platform-selection platform-selection nav-v2" data-component="n04-platform-selection"> <button aria-haspopup="true" role="button" aria-expanded="false" class="platform-selection__toggle js-platform-toggle" type="button"> Consumer <span class="icon font-ico-arrow-down"></span> </button> <div class="platform-selection__content"> <div class="container"> <button class="icon-close"> <span class="sr-only">Close</span> </button> <div class="platform-selection__items row"> <div class="platform-selection__item col-md-6 col-lg-3"> <a title="Consumer" class="platform-selection__link platform-selection__link--active" target="_blank" rel="noopener noreferrer" data-bgname="Consumer"> Consumer<span class="icon font-ico-arrow-down"></span> </a> <p class="platform-selection__item-content">Smartphones, Laptops & Tablets, Wearables and More</p> </div> <div class="platform-selection__item col-md-6 col-lg-3"> <a title="Corporate" class="platform-selection__link platform-selection__link" target="_blank" rel="noopener noreferrer" data-bgname="Corporate" href="https://www.huawei.com/en/?ic_medium=hwdc&ic_source=cbg_header_corp"> Corporate<span class="icon font-ico-arrow-down"></span> </a> <p class="platform-selection__item-content">About Huawei, Press&Event, and More</p> </div> <div class="platform-selection__item col-md-6 col-lg-3"> <a title="Enterprise" class="platform-selection__link platform-selection__link" target="_blank" rel="noopener noreferrer" data-bgname="Enterprise" href="https://e.huawei.com/en/?ic_medium=hwdc&ic_source=cbg_header_ent"> Enterprise<span class="icon font-ico-arrow-down"></span> </a> <p class="platform-selection__item-content">Products, Solutions and Services for Enterprise</p> </div> <div class="platform-selection__item col-md-6 col-lg-3"> <a title="Carrier" class="platform-selection__link platform-selection__link" target="_blank" rel="noopener noreferrer" data-bgname="Carrier" href="https://carrier.huawei.com/en/?ic_medium=hwdc&ic_source=cbg_header_car"> Carrier<span class="icon font-ico-arrow-down"></span> </a> <p class="platform-selection__item-content">Products, Solutions and Services for Carrier</p> </div> </div> </div> </div> </div> <input title="main-nav" type="hidden" id='mainNav' value="nav-v2"/> <div class="v4 n01-main-navigation main-navigation nav-v2" data-component="n01-main-navigation"> <div class="container main-navigation__container"> <a title="logo" class="logo" href="/en/" data-navicon="logo"> <img src="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/common-v4/images/logo.svg" width="142" alt="Huawei-v4"/> </a> <nav class="main-nav"> <div class="lf-nav nav-zone"> <ul class="main-nav__list" role="menubar"> <li class="main-nav__item "> <a title="Smartphone" data-navicon="Smartphone" class="main-nav__link unhover" href="/en/phones/">Smartphone</a> </li> <li class="main-nav__item "> <a title="Wearable" data-navicon="Wearable" class="main-nav__link unhover" href="/en/wearables/">Wearable</a> </li> <li class="main-nav__item "> <a title="PC" data-navicon="PC" class="main-nav__link unhover" href="/en/laptops/">PC</a> </li> <li class="main-nav__item "> <a title="Tablet" data-navicon="Tablet" class="main-nav__link unhover" href="/en/tablets/">Tablet</a> </li> <li class="main-nav__item "> <a title="Audio" data-navicon="Audio" class="main-nav__link unhover" href="/en/audio/">Audio</a> </li> <li class="main-nav__item "> <a title="Router" data-navicon="Router" class="main-nav__link unhover" href="/en/routers/">Router</a> </li> <li class="main-nav__item "> <a title="HUAWEI Mobile Services" data-navicon="HUAWEI Mobile Services" class="main-nav__link unhover" href="/en/mobileservices/">HUAWEI Mobile Services</a> </li> </ul> </div> <div class="rg-nav nav-zone"> <ul class="main-nav__list" role="menubar"> <li class="main-nav__item "> <a title="Support" data-navicon="Support" class="main-nav__link unhover" href="/en/support/">Support</a> </li> <li class="main-nav__item "> <a title="Community" data-navicon="Community" class="main-nav__link unhover" href="/en/community/">Community</a> </li> <li class="main-nav__item "> <a title="Business" data-navicon="Business" class="main-nav__link unhover" href="/en/business/">Business</a> </li> </ul> </div> </nav> <div class="nav-addons"> <button class="nav-addons__link nav-addons__search js-open-search" aria-haspopup="true" role="button" aria-expanded="false" data-navicon="search"> <span class="icon font-ico-search"> <span class="sr-only">Search</span> </span> </button> <button aria-haspopup="true" role="button" aria-expanded="false" class="nav-toggle js-nav-toggle"> <span class="btn-line"></span> <span class="sr-only">Open menu</span> <span class="btn-line"></span> </button> </div> </div> </div> <div class="v4 n12-search popup nav-v2" data-component="n12-search"> <div class="container"> <button tabindex="-1" type="button" class="popup__close-btn js-close-popup"> <span class="sr-only">Close</span> </button> <div class="row"> <div class="col-xl-6 offset-xl-3 col-lg-8 offset-lg-2 col-md-10 offset-md-1"> <div class="search__form-container"> <label class="sr-only" for="search">search</label> <input class="search__form-input js-search-autocomplete" text="search" name="search" id="search" autocomplete="off" data-enable-ph-search="no" placeholder="Search HUAWEI..."/> <button class="search__form-submit" type="button"> <span class="icon font-ico-search"> <span class="sr-only">Search</span> </span> </button> <button class="search__form-clear js-search-clear" type="button"> <span class="icon font-ico-close"> <span class="sr-only">Close</span> </span> </button> </div> <div class="popular-show-wrap"> <div class="popular-wrap"> <div class="top-title"> Popular Products </div> <div class="popular-product dropdown__right"> <div class="row dropdown__row-mobile"> <div class="list dropdown__right-col col-xl-4 col-xs-6"> <a class="dropdown__series-link search-popular-product-link" data-position="1" title="HUAWEI Mate XT ULTIMATE DESIGN" href="/en/phones/mate-xt-ultimate-design/"> <div class="dropdown__holder"> <img class="dropdown__image-centered" data-src="/content/dam/huawei-cbg-site/common/mkt/pdp/admin-image/phones/mate-xt-ultimate-design/list/list.png" alt="HUAWEI Mate XT ULTIMATE DESIGN" onerror="imgErrorUrl(this)"/> </div> </a> <div> <a class="heading dropdown__series-link search-popular-product-link" data-position="1" title="HUAWEI Mate XT ULTIMATE DESIGN" href="/en/phones/mate-xt-ultimate-design/"> HUAWEI Mate XT ULTIMATE DESIGN </a> </div> </div> <div class="list dropdown__right-col col-xl-4 col-xs-6"> <a class="dropdown__series-link search-popular-product-link" data-position="2" title="HUAWEI Mate X6" href="/en/phones/mate-x6/"> <div class="dropdown__holder"> <img class="dropdown__image-centered" data-src="/content/dam/huawei-cbg-site/common/mkt/pdp/admin-image/phones/mate-x6/list/red.png" alt="HUAWEI Mate X6" onerror="imgErrorUrl(this)"/> </div> </a> <div> <a class="heading dropdown__series-link search-popular-product-link" data-position="2" title="HUAWEI Mate X6" href="/en/phones/mate-x6/"> HUAWEI Mate X6 </a> </div> </div> <div class="list dropdown__right-col col-xl-4 col-xs-6"> <a class="dropdown__series-link search-popular-product-link" data-position="3" title="HUAWEI MatePad Pro 13.2-inch" href="/en/tablets/matepad-pro-13-2/"> <div class="dropdown__holder"> <img class="dropdown__image-centered" data-src="/content/dam/huawei-cbg-site/common/mkt/pdp/admin-image/tablets/matepad-pro-13-2-2025/list/list-gold.png" alt="HUAWEI MatePad Pro 13.2-inch" onerror="imgErrorUrl(this)"/> </div> </a> <div> <a class="heading dropdown__series-link search-popular-product-link" data-position="3" title="HUAWEI MatePad Pro 13.2-inch" href="/en/tablets/matepad-pro-13-2/"> HUAWEI MatePad Pro 13.2-inch </a> </div> </div> </div> </div> </div> <div class="quick-link"> <div class="top-title"> Quick View </div> <div class="link-wrap row"> <div class="col-sm-4 link-list"> <a title="Smartphone" class="search-quick-link" href="/en/phones/">Smartphone</a> </div> <div class="col-sm-4 link-list"> <a title="Wearable" class="search-quick-link" href="/en/wearables/">Wearable</a> </div> <div class="col-sm-4 link-list"> <a title="PC" class="search-quick-link" href="/en/laptops/">PC</a> </div> <div class="col-sm-4 link-list"> <a title="Tablet" class="search-quick-link" href="/en/tablets/">Tablet</a> </div> <div class="col-sm-4 link-list"> <a title="Audio" class="search-quick-link" href="/en/audio/">Audio</a> </div> <div class="col-sm-4 link-list"> <a title="Router" class="search-quick-link" href="/en/routers/">Router</a> </div> <div class="col-sm-4 link-list"> <a title="HUAWEI Mobile Services" class="search-quick-link" href="/en/mobileservices/">HUAWEI Mobile Services</a> </div> </div> </div> </div> </div> </div> <div class="search_toast"> enter more search keys </div> </div> </div> <div class="v4 n16-simple-tabs simple-tabs simple-tabs__sticky" data-component="n16-simple-tabs" style="display: none;"> <div class="container"> <div class="wrap"> <ul class="simple-tabs__wrap"> <li class="simple-tabs__continent" data-region="Africa">Africa</li> <li class="simple-tabs__continent" data-region="Asia Pacific">Asia Pacific</li> <li class="simple-tabs__continent" data-region="Europe">Europe</li> <li class="simple-tabs__continent" data-region="Latin America">Latin America</li> <li class="simple-tabs__continent" data-region="Middle East">Middle East</li> <li class="simple-tabs__continent" data-region="North America">North America</li> <li class="simple-tabs__continent" data-region="Global">Global</li> </ul> </div> </div> </div> </div> <div class="cookie-data"> <div class="required-category"> </div> <div class="analysis-category"> </div> <div class="advertise-category"> </div> <div class="function-category"> </div> <div class="unknown-category"> </div> </div> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/cookie-package-controller.min.15403c221f9cb150d5c5037427d9507c.js" defer></script>  <input type="hidden" id="privacy-popup-switch"/> <input type="hidden" id="privacy-popup-title"/> <input type="hidden" id="privacy-popup-ids"/> <input type="hidden" id="privacy-language-code" value="en-GB"/> <input type="hidden" id="privacy-popup-content"/> <input type="hidden" id="privacy-popup-agree"/> <input type="hidden" id="privacy-popup-checkNote"/> <input type="hidden" id="privacy-popup-remark"/> <input type="hidden" id="privacy-popup-agreeText"/> <input type="hidden" id="privacy-popup-rejectText"/> <input type="hidden" id="privacy-close-i18n" value="Close"/> <input type="hidden" id="privacy-errortip-i18n" value="privacy_fetch_error_tip"/> <script> // 隐私协议总开关 var privacyPopupSwitch = Boolean(); var privacyButtonLineStyle = Boolean(false); </script> <div class="conv3_wrap support-versionb" role="main"> <div class="search-banner-component"> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-support-v2/clientlib-search-banner-component.min.404a926bb1f630309eb0e894fbc99f1a.css" type="text/css"> <input type="hidden" id="noRelationProductTips" value="无相关产品"/> <div class="s-wrap express-index support-search-normal" notice="n"> <div class="s-mail-service-picture" style="background-image:url(\2f content\2f dam\2fhuawei-cbg-site\2f en\2fsupport\2fsupport-v3\2fhomepage\2fkv-haiwai-pc2025.jpg);"> </div> <div class="s-text normal-type-title" style="color:#000000"> HUAWEI Support</div> <style> @media screen and (max-width:768px) { .express-index .s-mail-service-picture { background: url("/content/dam/huawei-cbg-site/en/support/support-v3/homepage/kv-haiwai-mob2025.jpg")no-repeat !important; background-size: cover!important; background-position: center!important; } } </style> </div> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-support-v2/clientlib-search-banner-component.min.31fd64a1e415b083d86f84a820c8f6cf.js"></script> </div> <div class="product-category-list-component"> <div class="csv4-product-category-list product-list-v5" data-gamodule="Click on product" data-gaevent="support_interaction"> <div class="csv4-product-category-list-box defaultStyle"> <div class="csv4-product-category-list-container swiper"> <div class="csv4-product-category-list-row csv4-product-category-list-item-center swiper-wrapper"> <div class="csv4-product-category-list-item csv4-product-category-list-item-center swiper-slide"> <a class="csv4-product-category-list-item-clickblock a-support-common ha-click-dispach dmpa-click-dispach" href="/en/support/phones/" ha-id="product_home_click_category" ha-cat="smart-phone" target="_blank" rel="noopener noreferrer" cat="services" act="Click on product" lab="smart-phone"> <div class="csv4-product-category-list-item-img-box"> <div class="csv4-product-category-list-item-img-box-normal"> <img src="/content/dam/huawei-cbg-site/en/support/support-v3/function-list/phones-hei-0109.png" title="Smartphone" alt="Smartphone"/> </div> </div> <div class="csv4-product-category-list-item-text-box" title="Smartphone"> <p>Smartphone</p> </div> </a> </div> <div class="csv4-product-category-list-item csv4-product-category-list-item-center swiper-slide"> <a class="csv4-product-category-list-item-clickblock a-support-common ha-click-dispach dmpa-click-dispach" href="/en/support/wearables/" ha-id="product_home_click_category" ha-cat="wearable" target="_blank" rel="noopener noreferrer" cat="services" act="Click on product" lab="wearable"> <div class="csv4-product-category-list-item-img-box"> <div class="csv4-product-category-list-item-img-box-normal"> <img src="/content/dam/huawei-cbg-site/en/support/support-v3/function-list/watch-51.svg" title="Wearable" alt="Wearable"/> </div> </div> <div class="csv4-product-category-list-item-text-box" title="Wearable"> <p>Wearable</p> </div> </a> </div> <div class="csv4-product-category-list-item csv4-product-category-list-item-center swiper-slide"> <a class="csv4-product-category-list-item-clickblock a-support-common ha-click-dispach dmpa-click-dispach" href="/en/support/pcs/" ha-id="product_home_click_category" ha-cat="mate-book" target="_blank" rel="noopener noreferrer" cat="services" act="Click on product" lab="mate-book"> <div class="csv4-product-category-list-item-img-box"> <div class="csv4-product-category-list-item-img-box-normal"> <img src="/content/dam/huawei-cbg-site/en/support/support-v3/function-list/computer-51.svg" title="PC" alt="PC"/> </div> </div> <div class="csv4-product-category-list-item-text-box" title="PC"> <p>PC</p> </div> </a> </div> <div class="csv4-product-category-list-item csv4-product-category-list-item-center swiper-slide"> <a class="csv4-product-category-list-item-clickblock a-support-common ha-click-dispach dmpa-click-dispach" href="/en/support/tablets/" ha-id="product_home_click_category" ha-cat="tablet" target="_blank" rel="noopener noreferrer" cat="services" act="Click on product" lab="tablet"> <div class="csv4-product-category-list-item-img-box"> <div class="csv4-product-category-list-item-img-box-normal"> <img src="/content/dam/huawei-cbg-site/en/support/support-v3/function-list/tablets-51.svg" title="Tablet" alt="Tablet"/> </div> </div> <div class="csv4-product-category-list-item-text-box" title="Tablet"> <p>Tablet</p> </div> </a> </div> <div class="csv4-product-category-list-item csv4-product-category-list-item-center swiper-slide"> <a class="csv4-product-category-list-item-clickblock a-support-common ha-click-dispach dmpa-click-dispach" href="/en/support/visions/" ha-id="product_home_click_category" ha-cat="Vision" target="_blank" rel="noopener noreferrer" cat="services" act="Click on product" lab="Vision"> <div class="csv4-product-category-list-item-img-box"> <div class="csv4-product-category-list-item-img-box-normal"> <img src="/content/dam/huawei-cbg-site/en/support/support-v3/function-list/smartscreen51.svg" title="Vision" alt="Vision"/> </div> </div> <div class="csv4-product-category-list-item-text-box" title="Vision"> <p>Vision</p> </div> </a> </div> <div class="csv4-product-category-list-item csv4-product-category-list-item-center swiper-slide"> <a class="csv4-product-category-list-item-clickblock a-support-common ha-click-dispach dmpa-click-dispach" href="/en/support/headphones/" ha-id="product_home_click_category" ha-cat="audio" target="_blank" rel="noopener noreferrer" cat="services" act="Click on product" lab="audio"> <div class="csv4-product-category-list-item-img-box"> <div class="csv4-product-category-list-item-img-box-normal"> <img src="/content/dam/huawei-cbg-site/en/support/support-v3/function-list/audio-51.svg" title="Audio" alt="Audio"/> </div> </div> <div class="csv4-product-category-list-item-text-box" title="Audio"> <p>Audio</p> </div> </a> </div> <div class="csv4-product-category-list-item csv4-product-category-list-item-center swiper-slide"> <a class="csv4-product-category-list-item-clickblock a-support-common ha-click-dispach dmpa-click-dispach" href="/en/support/routers/" ha-id="product_home_click_category" ha-cat="router" target="_blank" rel="noopener noreferrer" cat="services" act="Click on product" lab="router"> <div class="csv4-product-category-list-item-img-box"> <div class="csv4-product-category-list-item-img-box-normal"> <img src="/content/dam/huawei-cbg-site/en/support/support-v3/function-list/router51.svg" title="Router" alt="Router"/> </div> </div> <div class="csv4-product-category-list-item-text-box" title="Router"> <p>Router</p> </div> </a> </div> <div class="csv4-product-category-list-item csv4-product-category-list-item-center swiper-slide"> <a class="csv4-product-category-list-item-clickblock a-support-common ha-click-dispach dmpa-click-dispach" href="https://consumer.huawei.com/en/support/product/" ha-id="product_home_click_category" ha-cat="more-product" target="_blank" rel="noopener noreferrer" cat="services" act="Click on product" lab="more-product"> <div class="csv4-product-category-list-item-img-box"> <div class="csv4-product-category-list-item-img-box-normal"> <img src="/content/dam/huawei-cbg-site/en/support/support-v3/function-list/all-51.svg" title="All Product" alt="All Product"/> </div> </div> <div class="csv4-product-category-list-item-text-box" title="All Product"> <p>All Product</p> </div> </a> </div> </div> <div class="product-button-prev black-button" tabindex="0" role="button" aria-label="Previous slide"></div> <div class="product-button-next black-button" tabindex="0" role="button" aria-label="Next slide"></div> </div> </div> </div></div> <div class="search-homepage-new-component"> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-support-v2/clientlib-search-homepage-new-component.min.7b0fd4bf66b59438ae34a6a676162737.css" type="text/css"> <input type="hidden" id="noRelationProductTips" value="无相关产品"/> <div title="Search for more" class="support-search-index v3 support-v4 lazy-box"> <div class="banner-search-wrap" data-gamodule="search" data-gaevent="support_interaction" data-entrancelevel="home page"> <div class="s-text" style="color:">Search for more </div> <div id="searchSustain" class="s-search-input "> <input type="search" title="Search Support" autocomplete="off" class="search-banner-input ha-click-dispach dmpa-click-dispach" ha-id="search_click_bar" act="Click" cat="services" lab="Search" placeholder="Search Support"/> <a title="Search" href="javascript:;" class="go-search"></a> <div class="s-search-recommend" data-search-url='/en/support/search/'> <div class="enter-more">enter more search keys</div> <div class="search-banner-quick-links"> <p>Quick Link</p> <div> <ul> <li> <a title="HUAWEI Health app" class="a-support-common ha-click-dispach dmpa-click-dispach" ha-id="search_click" ha-cat="quickly search" act="Click on quickly search" cat="services" lab="HUAWEI Health app" href='https://consumer.huawei.com/en/support/content/en-us15981770/' target="_blank" rel="noopener noreferrer"><span>HUAWEI Health app</span></a> </li> <li> <a title="Hisuite" class="a-support-common ha-click-dispach dmpa-click-dispach" ha-id="search_click" ha-cat="quickly search" act="Click on quickly search" cat="services" lab="Hisuite" href='https://consumer.huawei.com/en/support/hisuite/' target="_blank" rel="noopener noreferrer"><span>Hisuite</span></a> </li> <li> <a title="PC Manager" class="a-support-common ha-click-dispach dmpa-click-dispach" ha-id="search_click" ha-cat="quickly search" act="Click on quickly search" cat="services" lab="PC Manager" href='https://consumer.huawei.com/en/support/pc-manager/' target="_blank" rel="noopener noreferrer"><span>PC Manager</span></a> </li> <li> <a title="HUAWEI Share" class="a-support-common ha-click-dispach dmpa-click-dispach" ha-id="search_click" ha-cat="quickly search" act="Click on quickly search" cat="services" lab="HUAWEI Share" href='https://consumer.huawei.com/en/support/huaweishare/' target="_blank" rel="noopener noreferrer"><span>HUAWEI Share</span></a> </li> </ul> </div> </div> <div class="search-banner-hot-words"> <p>Hot Searches:</p> <div> <ul></ul> </div> </div> <div class="search-banner-rel-products"> <p>Related Products</p> <div class='no-result'>No Relative Product </div> <div> <ul></ul> </div> </div> <div class="search-banner-suggest-words"> <p>Search Suggestions</p> <div class='no-result'>No Search Suggestion</div> <div class="search-result-list"> <ul></ul> </div> </div> </div> </div> </div> </div> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-support-v2/clientlib-search-homepage-new-component.min.4fa302c2d1e35fcc127c356447d043c8.js"></script> </div> <div class="popularizes-region-component parsys"> <input type="hidden" class="popularizes-region-activity-type"/> <input type="hidden" class="popularizes-region-newpage-target"/> <input type="hidden" class="popularizes-region-topsum"/> <input type="hidden" class="popularizes-region-moretext"/> <input type="hidden" class="popularizes-region-isauthor" value="0"/> <input type="hidden" class="image-left"/> <input type="hidden" class="popularizes-region-content-typeforga" value="video"/> <div class="csv5-popularizes-region csv5 csv5-ptm" data-gamodule="promotion" data-gaevent="support_interaction" style="background-color: #F2F3F5"> <div class="component-list-v5"> <div class="component-list-row component-list-row-2"> <div class="component-list-text-v5" data-pc-src="/content/dam/huawei-cbg-site/en/support/support-v3/homepage/clone-pc-left.png" data-mob-src="/content/dam/huawei-cbg-site/en/support/support-v3/homepage/clone-mob.png"> <div class="component-list-text-container-v5"> <a class="list-text-title-v5" rel="noopener noreferrer"> Transfer your data to a new device </a> <p> Wondering how to switch to a new device? HUAWEI Phone Clone makes super-fast transfers come true easily and safely. </p> <a class="more_link a-support-common dmpa-click-dispach" rel="noopener noreferrer" cat="services" act="Click" lab="promotion+Transfer your data to a new device" href="https://consumer.huawei.com/en/emui/clone/" target="_blank"> <span>Learn more </span> </a> </div> </div> </div> <div class="component-list-row component-list-row-1"> <div class="component-list-text-v5" data-pc-src="/content/dam/huawei-cbg-site/en/support/support-v3/homepage/health-pc-right.png" data-mob-src="/content/dam/huawei-cbg-site/en/support/support-v3/homepage/health-mob.png"> <div class="component-list-text-container-v5"> <a class="list-text-title-v5" rel="noopener noreferrer"> Download and update the HUAWEI Health App </a> <p> Follow simple steps to make good use of your HUAWEI Health App </p> <a class="more_link a-support-common dmpa-click-dispach" rel="noopener noreferrer" cat="services" act="Click" lab="article+Download and update the HUAWEI Health App" href="https://consumer.huawei.com/en/support/content/en-us15981770/" target="_blank"> <span>Learn more</span> </a> </div> </div> </div> </div> </div></div> <div class="solutions-entry-component"> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-support-v3/clientlib-solutions-entry-component.min.f25a127959d6dc791242a57e9ac1cf0e.css" type="text/css"> <div class="entry-wrap text-position-right solutions-entry-v5-style" data-pcmargintop="40" data-pcmarginbottom="0" data-mobmargintop="16" data-mobmarginbottom="0" data-backgroundcolor="#FFF"> <div class="entry-bg "> <div class="entry-content" data-gamodule="get help" data-gaevent="support_interaction"> <div class="title">Get Support</div> <p class="description">Please select the problem description of product and we will recommend the most appropriate solution for you</p> <a class="link a-support-common" href="https://consumer.huawei.com/en/support/get-solutions/" cat="services" act="Click on get help" lab="fault resolution flow">Start Now</a> </div> <img class="entry-pic bg-pc img-lazy" data-src="/content/dam/huawei-cbg-site/en/support/support-v3/homepage/huoqubangzhu-haiwai-pc2025.jpg" alt="Get Support" title="Get Support"/> <img class="entry-pic bg-mob" data-src="/content/dam/huawei-cbg-site/en/support/support-v3/homepage/huoqubangzhu-haiwai-mob2025.jpg" alt="Get Support" title="Get Support"/> </div> </div> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-support-v3/clientlib-solutions-entry-component.min.9c572f8dcf6b91ac891f7412ebb2e026.js"></script> </div> <div class="html-text-component parbase"> <style type="text/css"> .csv4-huawei-care .huawei-care-content picture img { display: block; margin: 0 auto; } .top-knowledge-component .top-knowledge-box { margin: 120px auto; } </style> </div>  </div> <div> <div class="contact-us-component section"> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-support-v2/contact-us-component.min.8245fab2d25853c96b0e05a8951d7e28.css" type="text/css">  <input type="hidden" id="loginLinkOverseas"/> <div class="custom-service-container" data-gamodule="contact us" data-gaevent="support_interaction" data-entrancelevel="common"> <div class="custom-service custom-service-v5"> <div class="contact contact-v5"> <span class="contact-title-span contact-title-span-v5">Contact Us</span> <span class="contact-icon-wrap"></span> <div class="mask contact-list contact-list-v5"> <div class="contentWrap"> <div class="title"> <span>Contact Us</span> </div> <i class="close-icon"></i> <ul class="mask-contact-list"> <li class="contact-hotline-en" d-text="Hotline"> <a title="Hotline" onclick="gaAndAaByCurrentTag(this);haDispachByTag(this);sendDmpaByCurrentTag(this)" href="/en/support/hotline/" rel="noopener noreferrer" cat="contact us" act="Click on Contact us window" lab="Hotline" ha-id="contact_us_click_floating_window" ha-title="Hotline" target="_blank"> Hotline </a> </li> <li class="contact-mail" d-text="Email Feedback"> <a title="Email Feedback" onclick="gaAndAaByCurrentTag(this);haDispachByTag(this);sendDmpaByCurrentTag(this)" href="/en/support/contact-us/" rel="noopener noreferrer" cat="contact us" act="Click on Contact us window" lab="Email Feedback" ha-id="contact_us_click_floating_window" ha-title="Email Feedback" target="_blank"> Email Feedback </a> </li> <li class="contact-service-center" d-text="Service Center Location"> <a title="Service Center Location" onclick="gaAndAaByCurrentTag(this);haDispachByTag(this);sendDmpaByCurrentTag(this)" href="/en/support/service-center/" rel="noopener noreferrer" cat="contact us" act="Click on Contact us window" lab="Service Center Location" ha-id="contact_us_click_floating_window" ha-title="Service Center Location" target="_blank"> Service Center Location </a> </li> </ul> </div> </div> </div> </div> <div class="custom-service-background"></div> </div> <div class="scroll-top scroll-top-v5"><span class="top-icon top-icon-v5"></span></div> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-support-v2/contact-us-component.min.4fa8575c917a3264a612defb00341c82.js" defer></script> </div> <div class="section"><div class="new"></div> </div><div class="iparys_inherited"><div class="icontent_us2 iparsys parsys"></div> </div> </div> <link type="text/css" href="/etc/designs/huawei-cbg-site/clientlib-support-v2/support-public/css/v3-contact-us.css"/> <div> </div> <div> </div> <div class="v4 iparsys-from-home-v4"> <div class="section"><div class="new"></div> </div><div class="iparys_inherited"><div class="iparsys-from-home-v4 iparsys parsys"></div> </div> </div>  <footer class="v4 n09-footer footer " data-component="n09-footer"> <div class="container"> <script type="application/ld+json"> {"@context":"http://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://consumer.huawei.com/en/"},{"@type":"ListItem","position":2,"name":"Support","item":"https://consumer.huawei.com/en/support/"}]} </script> <div class="breadcrumbs"> <ul class="breadcrumbs__list"> <li class="breadcrumbs__item"> <a class="breadcrumbs__link" title="Home" href="/en/">Home</a> </li> <li class="breadcrumbs__item"> <span class="breadcrumbs__link">Support</span> </li> </ul> </div> <div class="usp-wrap"> </div> <div class="footer-links"> <div class="row"> <div class="col-xl-2 col-lg-4"> <div class="footer-links__block"> <div role="menuitem" aria-expanded="false" aria-haspopup="true" class="heading footer-links__title heading-06 js-footer-accordion-btn">PRODUCTS</div> <ul class="footer-links__list"> <li class="footer-links__item"> <a title="Smartphone" data-title="Smartphone" class="footer-links__link " href="/en/phones/"> Smartphone </a> </li> <li class="footer-links__item"> <a title="Wearable" data-title="Wearable" class="footer-links__link " href="/en/wearables/"> Wearable </a> </li> <li class="footer-links__item"> <a title="PC" data-title="PC" class="footer-links__link " href="/en/laptops/"> PC </a> </li> <li class="footer-links__item"> <a title="Tablet" data-title="Tablet" class="footer-links__link " href="/en/tablets/"> Tablet </a> </li> <li class="footer-links__item"> <a title="Audio" data-title="Audio" class="footer-links__link " href="/en/audio/"> Audio </a> </li> <li class="footer-links__item"> <a title="Router" data-title="Router" class="footer-links__link " href="/en/routers/"> Router </a> </li> <li class="footer-links__item"> <a title="Accessories" data-title="Accessories" class="footer-links__link " href="/en/accessories/overview/"> Accessories </a> </li> <li class="footer-links__item"> <a title="HarmonyOS 4" data-title="HarmonyOS 4" class="footer-links__link " href="/en/harmonyos-4/"> HarmonyOS 4 </a> </li> <li class="footer-links__item"> <a title="EMUI" data-title="EMUI" class="footer-links__link " href="/en/emui/"> EMUI </a> </li> <li class="footer-links__item"> <a title="Celia" data-title="Celia" class="footer-links__link " href="/en/emui/celia/"> Celia </a> </li> <li class="footer-links__item"> <a title="Business" data-title="Business" class="footer-links__link " href="/en/business/"> Business </a> </li> </ul> </div> </div> <div class="col-xl-2 col-lg-4"> <div class="footer-links__block"> <div role="menuitem" aria-expanded="false" aria-haspopup="true" class="heading footer-links__title heading-06 js-footer-accordion-btn">MOBILE SERVICES</div> <ul class="footer-links__list"> <li class="footer-links__item"> <a title="AppGallery" data-title="AppGallery" class="footer-links__link " href="/en/mobileservices/appgallery/"> AppGallery </a> </li> <li class="footer-links__item"> <a title="HUAWEI ID" data-title="HUAWEI ID" class="footer-links__link " href="/en/mobileservices/id/"> HUAWEI ID </a> </li> <li class="footer-links__item"> <a title="HUAWEI Mobile Cloud" data-title="HUAWEI Mobile Cloud" class="footer-links__link " href="/en/mobileservices/mobilecloud/"> HUAWEI Mobile Cloud </a> </li> <li class="footer-links__item"> <a title="HUAWEI Wallet" data-title="HUAWEI Wallet" class="footer-links__link " href="/en/mobileservices/wallet/"> HUAWEI Wallet </a> </li> <li class="footer-links__item"> <a title="HUAWEI Music" data-title="HUAWEI Music" class="footer-links__link " href="/en/mobileservices/music/"> HUAWEI Music </a> </li> <li class="footer-links__item"> <a title="HUAWEI Video" data-title="HUAWEI Video" class="footer-links__link " href="/en/mobileservices/video/"> HUAWEI Video </a> </li> <li class="footer-links__item"> <a title="HUAWEI Themes" data-title="HUAWEI Themes" class="footer-links__link " href="/en/mobileservices/themes/"> HUAWEI Themes </a> </li> <li class="footer-links__item"> <a title="HUAWEI Browser" data-title="HUAWEI Browser" class="footer-links__link " href="/en/mobileservices/browser/"> HUAWEI Browser </a> </li> <li class="footer-links__item"> <a title="HUAWEI Assistant TODAY" data-title="HUAWEI Assistant TODAY" class="footer-links__link " href="/en/mobileservices/assistant/"> HUAWEI Assistant TODAY </a> </li> <li class="footer-links__item"> <a title="Petal Maps" data-title="Petal Maps" class="footer-links__link " href="/en/mobileservices/petalmaps/"> Petal Maps </a> </li> <li class="footer-links__item"> <a title="HUAWEI Books" data-title="HUAWEI Books" class="footer-links__link " href="/en/mobileservices/books/"> HUAWEI Books </a> </li> <li class="footer-links__item"> <a title="HUAWEI Member Center" data-title="HUAWEI Member Center" class="footer-links__link " href="/en/mobileservices/member-center/"> HUAWEI Member Center </a> </li> <li class="footer-links__item"> <a title="HUAWEI Health" data-title="HUAWEI Health" class="footer-links__link " href="/en/mobileservices/health/"> HUAWEI Health </a> </li> <li class="footer-links__item"> <a title="HUAWEI AI Life" data-title="HUAWEI AI Life" class="footer-links__link " href="/en/mobileservices/ai-life/"> HUAWEI AI Life </a> </li> <li class="footer-links__item"> <a title="MeeTime" data-title="MeeTime" class="footer-links__link " href="/en/mobileservices/meetime/"> MeeTime </a> </li> </ul> </div> </div> <div class="col-xl-2 col-lg-4"> <div class="footer-links__block"> <div role="menuitem" aria-expanded="false" aria-haspopup="true" class="heading footer-links__title heading-06 js-footer-accordion-btn">SUPPORT</div> <ul class="footer-links__list"> <li class="footer-links__item"> <a title="Find Service Center" data-title="Find Service Center" class="footer-links__link " href="/en/support/service-center/"> Find Service Center </a> </li> <li class="footer-links__item"> <a title="Product Environmental Information" data-title="Product Environmental Information" class="footer-links__link " href="/en/support/product-environmental-information/"> Product Environmental Information </a> </li> <li class="footer-links__item"> <a title="Call Us" data-title="Call Us" class="footer-links__link " href="/en/support/hotline/"> Call Us </a> </li> <li class="footer-links__item"> <a title="HiSuite" data-title="HiSuite" class="footer-links__link " href="/en/support/hisuite/"> HiSuite </a> </li> </ul> </div> </div> <div class="col-xl-2 col-lg-4"> <div class="footer-links__block"> <div role="menuitem" aria-expanded="false" aria-haspopup="true" class="heading footer-links__title heading-06 js-footer-accordion-btn">ABOUT HUAWEI</div> <ul class="footer-links__list"> <li class="footer-links__item"> <a title="About Us" data-title="About Us" class="footer-links__link " href="/en/about-us/"> About Us </a> </li> <li class="footer-links__item"> <a title="Events" data-title="Events" class="footer-links__link " href="/en/press/events/"> Events </a> </li> <li class="footer-links__item"> <a title="Sustainability" data-title="Sustainability" class="footer-links__link " href="/en/sustainability/"> Sustainability </a> </li> <li class="footer-links__item"> <a title="Privacy" data-title="Privacy" class="footer-links__link " href="/en/privacy/"> Privacy </a> </li> <li class="footer-links__item"> <a title="Contact Us" data-title="Contact Us" class="footer-links__link " href="/en/support/contact-us/"> Contact Us </a> </li> <li class="footer-links__item"> <a title="Corporate" data-title="Corporate" class="footer-links__link " href="https://www.huawei.com/en/" target="_blank" rel="noopener noreferrer"> Corporate </a> </li> <li class="footer-links__item"> <a title="Enterprise" data-title="Enterprise" class="footer-links__link " href="https://e.huawei.com/en/?ic_medium=hwdc&ic_source=cbg_header_ent" target="_blank" rel="noopener noreferrer"> Enterprise </a> </li> <li class="footer-links__item"> <a title="Carrier" data-title="Carrier" class="footer-links__link " href="https://carrier.huawei.com/en/?ic_medium=hwdc&ic_source=cbg_header_car" target="_blank" rel="noopener noreferrer"> Carrier </a> </li> <li class="footer-links__item"> <a title="Join Us" data-title="Join Us" class="footer-links__link " href="https://career.huawei.com/reccampportal/campus4_index.html#campus4/content.html" target="_blank" rel="noopener noreferrer"> Join Us </a> </li> </ul> </div> </div> </div> </div> <div class="contact"> <div class="row"> <div class="contact__block col-xl-4 col-md-6"> <div class="heading contact__title heading-06">Connect With Us</div> <ul class="contact__social-links lazyload-target"> <li class="contact__social-item"> <a title="facebook" class="contact__social-link" data-social="facebook" href="https://www.facebook.com/huaweimobile" target="_blank" rel="noopener noreferrer"> <span class="icon icon-lazy" data-name="font-ico-facebook"> <span class="sr-only"></span> </span> </a> </li> <li class="contact__social-item"> <a title="twitter" class="contact__social-link" data-social="twitter" href="https://twitter.com/huaweimobile" target="_blank" rel="noopener noreferrer"> <span class="icon icon-lazy" data-name="font-ico-twitter"> <span class="sr-only"></span> </span> </a> </li> <li class="contact__social-item"> <a title="instagram" class="contact__social-link" data-social="instagram" href="https://www.instagram.com/huaweimobile" target="_blank" rel="noopener noreferrer"> <span class="icon icon-lazy" data-name="font-ico-instagram"> <span class="sr-only"></span> </span> </a> </li> <li class="contact__social-item"> <a title="youtube" class="contact__social-link" data-social="youtube" href="https://www.youtube.com/c/huaweimobile" target="_blank" rel="noopener noreferrer"> <span class="icon icon-lazy" data-name="font-ico-youtube"> <span class="sr-only"></span> </span> </a> </li> <li class="contact__social-item"> <a title="linkedin" class="contact__social-link" data-social="linkedin" href="https://www.linkedin.com/company/huawei-consumer-business-group/" target="_blank" rel="noopener noreferrer"> <span class="icon icon-lazy" data-name="font-ico-linkedin"> <span class="sr-only"></span> </span> </a> </li> </ul> </div> </div> </div> <div class="footer-legals"> <div class="row"> <div class="copyright col-xl-4 col-md-8"> <small class="copyright__text">Copyright © 1998-2025 Huawei Device Co., Ltd. All rights reserved.</small> </div> <div class="bottom-links col-xl-5"> <ul class="bottom-links__list"> <li class="bottom-links__item"> <a title="Site Map" class="bottom-links__link" href="/en/sitemap/"> Site Map </a> </li> <li class="bottom-links__item"> <a title="Terms Of Use" class="bottom-links__link" href="/en/legal/terms-of-use/"> Terms Of Use </a> </li> <li class="bottom-links__item"> <a title="Privacy Statement" class="bottom-links__link" href="/en/privacy/privacy-policy/"> Privacy Statement </a> </li> <li class="bottom-links__item"> <a title="Cookies" class="bottom-links__link" href="/en/legal/cookie-policy/"> Cookies </a> </li> <li class="bottom-links__item"> <a title="Legal" class="bottom-links__link" href="/en/legal/"> Legal </a> </li> </ul> </div> <div class="language-switcher col-xl-3 col-md-4 "> <a title="Global - English" class="language-switcher__link" href="/en/worldwide/">Global - English</a> <a href="/en/worldwide/" title="globe"> <span class="icon font-ico-globe"></span> </a> </div> <input type="hidden" id="is_editor" data-is-editor-mode="false" value="false"/> </div> </div> </div> </footer> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/external-link.min.f78436bce58ae2318c0e47f8ddc41c2b.css" type="text/css">  <div class="disclaimer-popup-component"> <div class="disclaimer-popup-content"> <div class="close-svg"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"> <circle cx="12" cy="12" r="12"/> <g transform="translate(2.101 12) rotate(-45)"> <rect width="14" height="2" rx="1" transform="translate(0 6)" fill="#fff"/> <rect width="14" height="2" rx="1" transform="translate(6 14) rotate(-90)" fill="#fff"/> </g> </svg> </div> <div class="disclaimer-popup-content-box"> <div class="disclaimer-popup-top"> <div class="disclaimer-popup-title">Leaving consumer.huawei.com</div> <div class="disclaimer-popup-description">After clicking the link, you will enter a third-party website. Huawei is not responsible and has no control over this third party website.</div> <div class="disclaimer-popup-link"></div> </div> <div class="disclaimer-popup-bottom"> <div class="disclaimer-popup-bottom-box"> <span class="btn disclaimer-popup-cancel-btn">Return</span> <span class="btn disclaimer-popup-continue-btn">Continue</span> </div> </div> </div> </div> </div> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/external-link.min.6e114069e37270642a25d77d159f795e.js" defer></script> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/base-built.min.20783f3daa4b6b70683c2ad8ebf97160.js"></script> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/common-v4.min.c547f58d5dde4968683937f37c74b1e0.js"></script> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-public-footer/js/slow-load.js"></script> <input type="hidden" id="hide-spu-questionnaire" value="0"/> <input type="hidden" id="supportquestionnaireurl"/> <input type="hidden" id="supportinvestigationstays"/> <input type="hidden" id="supportinvestigationlistenertime"/> <input type="hidden" id="supportinvestigationagreedes"/> <input type="hidden" id="supportinvestigationclose"/> <div class="supportquestionnairedom" style="display:none"> <div class='sup-inve-pop'> <div class='sup-inve-pop-wrap'> <div class='inve-title'></div> <div class='inve-action tow-action'> <div class='inve-agree action-button'></div> <div class='inve-disagree action-button'></div> </div> </div> </div> </div> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/support-v4.min.72fe1ed0dd1ff271279f78d4bbec1feb.js"></script> </body> </html>

CINXE.COM

HUAWEI Support - Official Consumer Site