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action="https://apps.wordpress.com/"> <label class="searchform__label"> <span class="x-hidden">Search for:</span> <input type="search" class="search-field" placeholder="Search our support docs..." value="" name="s" title="Search for:" /> </label> <button type="submit" class="search-submit"> <svg class="search-submit__icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><rect x="0" fill="none" width="24" height="24"/><g><path d="M21 19l-5.154-5.154a7 7 0 10-2 2L19 21l2-2zM5 10c0-2.757 2.243-5 5-5s5 2.243 5 5-2.243 5-5 5-5-2.243-5-5z"/></g></svg> </button> </form></div> <div id="post-7000" class="post-7000 page type-page status-publish hentry"> <header> <h1>Getting Started</h1> </header> <div class="entry-content"> <p><em>Get started with the Jetpack app and learn how to set it up for seamless site management on the go.</em></p> <h2 class="wp-block-heading has-medium-font-size" id="table-of-contents"><strong>Table of Contents</strong></h2> <ol><li><a class="wp-block-table-of-contents__entry" href="https://apps.wordpress.com/support/mobile/getting-started/#table-of-contents">Table of Contents</a></li><li><a class="wp-block-table-of-contents__entry" href="https://apps.wordpress.com/support/mobile/getting-started/#difference">What is the difference between WordPress and Jetpack apps?</a></li><li><a class="wp-block-table-of-contents__entry" href="https://apps.wordpress.com/support/mobile/getting-started/#how-to-download-jetpack-app">How to download Jetpack app?</a></li><li><a class="wp-block-table-of-contents__entry" href="https://apps.wordpress.com/support/mobile/getting-started/#requirements-for-a-website-to-work-on-the-jetpack-app">Requirements for a website to work on the Jetpack app</a></li><li><a class="wp-block-table-of-contents__entry" href="https://apps.wordpress.com/support/mobile/getting-started/#which-version-of-jetpack-plugin-does-the-jetpack-app-work-with">Which version of Jetpack plugin does the Jetpack app work with?</a></li><li><a class="wp-block-table-of-contents__entry" href="https://apps.wordpress.com/support/mobile/getting-started/#how-to-get-started-with-the-jetpack-app">How to get started with the Jetpack app?</a></li><li><a class="wp-block-table-of-contents__entry" href="https://apps.wordpress.com/support/mobile/getting-started/#how-do-you-add-multiple-sites-to-the-jetpack-app">How do you add multiple sites to the Jetpack app?</a></li><li><a class="wp-block-table-of-contents__entry" href="https://apps.wordpress.com/support/mobile/getting-started/#bug-report">Where to report a Jetpack app bug?</a></li><li><a class="wp-block-table-of-contents__entry" href="https://apps.wordpress.com/support/mobile/getting-started/#still-need-help">Still need help?</a></li></ol> <h2 class="wp-block-heading" id="difference">What is the difference between WordPress and Jetpack apps?</h2> <p>We have improved the WordPress app to be more like the core WordPress software. With this update, key Jetpack features such as Stats, Notifications, and Reader are now exclusively available in the Jetpack app, and to use all these Jetpack features, the Jetpack should be connected to the site through the <a href="https://wordpress.org/plugins/jetpack/">Jetpack plugin</a>.</p> <p>Jetpack App can work even without the Jetpack plugin, but it will not have any Jetpack features available to use in the App unless the Jetpack is connected to the site through the Jetpack plugin.</p> <p>To help you decide which app is best for managing your site on the go, <a href="https://wordpress.com/blog/2023/02/15/switch-to-the-new-jetpack-mobile-app/">refer to this blog post</a>, which includes a comparison table.</p> <p>After choosing the app you want to use, delete the other one to prevent any data conflicts.</p> <h2 class="wp-block-heading" id="how-to-download-jetpack-app">How to download Jetpack app?</h2> <p>Jetpack App is currently available for Android and iOS devices.</p> <ul class="wp-block-list"> <li>Android users can download the app from the <a href="https://play.google.com/store/apps/details?id=com.jetpack.android">Play Store</a>.</li> <li>iOS users can download the app from the <a href="https://apps.apple.com/us/app/jetpack-for-wordpress/id1565481562">App Store</a>.</li> </ul> <h2 class="wp-block-heading" id="requirements-for-a-website-to-work-on-the-jetpack-app">Requirements for a website to work on the Jetpack app</h2> <ol class="wp-block-list"> <li>Minimum OS requirement for Android and iOS: <ul class="wp-block-list"> <li><strong>Android:</strong> Version 7.0 or above</li> <li><strong>iOS:</strong> Version 15.0 or above</li> </ul> </li> <li>Publicly accessible <a href="https://codex.wordpress.org/XML-RPC_Support">XML-RPC file</a> for the website.</li> <li>A publicly accessible WordPress site: no password protection or Coming Soon / Maintenance Mode plugin in use.</li> <li>A web host that meets the minimum PHP and MySQL (or MariaDB) versions specified in the <a href="https://wordpress.org/about/requirements/" target="_blank" rel="noreferrer noopener">WordPress host requirements</a>.</li> <li>Make sure you have the latest version of WordPress installed for your site.</li> </ol> <h2 class="wp-block-heading" id="which-version-of-jetpack-plugin-does-the-jetpack-app-work-with">Which version of Jetpack plugin does the Jetpack app work with?</h2> <p>We make sure the app works with the current version of Jetpack and two previous versions. Earlier versions are not supported, but most features may still work.</p> <h2 class="wp-block-heading" id="how-to-get-started-with-the-jetpack-app">How to get started with the Jetpack app?</h2> <p>Do you have a self-hosted WordPress site or a WordPress.com site? You can <a href="https://apps.wordpress.com/support/mobile/getting-started/">check the differences</a> between both to understand them.</p> <p><strong>If you have a self-hosted WordPress site:</strong></p> <ol class="wp-block-list"> <li>Open the Jetpack app and tap <strong>Enter your existing site address</strong>.</li> <li>Enter your site address (e.g., <code>https://example.com</code>), then log in with your WP Admin username/email address and password. Make sure to use the WP Admin login credentials and not your WordPress.com account login credentials.</li> </ol> <p><strong>If you have a site on WordPress.com or a self-hosted site with the Jetpack plugin installed:</strong></p> <ol class="wp-block-list"> <li>Open the Jetpack app and tap <strong>Continue With WordPress.com</strong>.</li> <li>Enter the email address associated with your WordPress.com account and tap <strong>Continue</strong>.</li> <li>On the next screen, add your password, reset it if needed, or request a magic link. Tap <strong>Continue</strong>.</li> <li>Two-Step Authentication (if enabled): Enter the verification code sent to your authenticator or mobile number. If you don’t have access to your 2FA device, contact our support.</li> <li>After tapping <strong>Continue</strong>, select one of your sites from the list, or you can create a new site by tapping the <strong>Create a new site</strong> button.</li> </ol> <p><strong>If you don’t have a site or account:</strong></p> <ol class="wp-block-list"> <li>Open the Jetpack app and click the <strong>Continue With WordPress.com</strong> button at the bottom of the login screen to register a new WordPress.com account and website. (If you don’t see the button, try hiding your keyboard.)</li> <li>If the email is not associated with any account, a new account will be created. If the email is already associated with an account, you will be prompted to enter the password to log in.</li> </ol> <p>You can also sign up using a web browser at <a href="https://wordpress.com/start">WordPress.com Start</a>. After registering, log in to your new account on the Jetpack app’s login screen.</p> <h2 class="wp-block-heading" id="how-do-you-add-multiple-sites-to-the-jetpack-app">How do you add multiple sites to the Jetpack app?</h2> <p><strong>Sites Hosted On WordPress.com:</strong></p> <ul class="wp-block-list"> <li>If you have multiple WordPress.com sites under one account, they will all automatically appear once you log into the app using your WordPress.com login credentials.</li> </ul> <p><strong>Self-Hosted Sites:</strong></p> <ol class="wp-block-list"> <li>After logging in to the Jetpack App, go to the <strong>My Site</strong> option at the bottom left corner of the screen.</li> <li>Tap the down arrow (<strong>v</strong>) on the right of the site address and click the <strong>Add a site</strong> button.</li> <li>Select <strong>Add self-hosted site</strong>, then enter the site URL, WP Admin username/email address, and password for the new site.</li> </ol> <h2 class="wp-block-heading" id="bug-report">Where to report a Jetpack app bug?</h2> <p>The best place to report a bug depends on which device you are using. There are different GitHub issue trackers for the Android and iOS apps:</p> <ul class="wp-block-list"> <li>Report Jetpack Android App issues at <a href="https://github.com/wordpress-mobile/WordPress-Android/issues/new" target="_blank" rel="noreferrer noopener">WordPress Android</a>.</li> <li>Report Jetpack iOS App issues at <a href="https://github.com/wordpress-mobile/WordPress-iOS/issues/new">WordPress iOS</a>.</li> </ul> <p>Alternatively, you can contact our support team, and we can file the bug report with our developers on your behalf.</p> <p>Make sure the bug is specific to the app and not the website itself. Also, make sure to provide us with as many details as possible including the app version, OS version, and a screenshot or a video of the issue.</p> <div class="wp-block-group"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <h2 class="wp-block-heading">Still need help?</h2> <p>Feel free to contact us. 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