Complete Salesforce Products & Software Suite

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has named Salesforce a Leader in Customer Data Platforms.","link_1":{"label":"Find out more","variant":"text","url":"https://www.salesforce.com/news/stories/gartner-magic-quadrant-cdp-news/","ariaLabel":"Gartner","target":"_self"},"kind":"card_resource","id":"1720823890064_1chk"}],"path":"/products","urlLoc":"uk","curHref":"/uk/products/?d=cta-body-promo-472","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-gb"},{"id":"1720825671361_1d97","name":"sf/footnote","attributes":{"blade_layout":"center","audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","footnote_text":"<p>* IDC, Worldwide Semiannual Software Tracker, April 2024. CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Centre, Advertising and Digital Commerce Applications.</p>\n","column_grid":"one"},"path":"/products","urlLoc":"uk","curHref":"/uk/products/?d=cta-body-promo-472","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-gb"},{"id":"1720823274233_aoj","name":"sf/oneup","attributes":{"blade_layout":"right","audience_segment":["customer","prospect"],"experiment_type":"content","headline":"Stay up to date on the latest Salesforce products.","description":"<p>Sign up for our monthly “360 Highlights” newsletter to get the latest research, industry insights and product news delivered straight to your inbox.</p>\n","link_1":{"variant":"primary","label":"Sign up now","source":"standard-link","url":"https://www.salesforce.com/form/other/role-based-newsletter/?d=pb","target":"_blank"},"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/07-newsletter.png?w=1020","alt":"","title":"2023/04/07-newsletter.png","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/07-newsletter.png?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/07-newsletter.png?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/07-newsletter.png?resize=768,769","width":768,"height":769}],"width":1020,"height":1021}}},"path":"/products","urlLoc":"uk","curHref":"/uk/products/?d=cta-body-promo-472","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-gb"},{"id":"1720813394938_103l","name":"sf/faq","attributes":{"audience_segment":["customer","prospect"],"experiment_type":"content","headline":"Frequently asked questions"},"tab_items":[{"label":" FAQs","kind":"card_faq-category","id":"1720813395025_s5o","content":[{"kind":"accordion_group","accordions":[{"headline":"What is Salesforce?","description":"<p>Salesforce is the #1 <a href=\"https://www.salesforce.com/crm/ai-crm/\" target=\"_self\">AI CRM</a>, helping Humans and Agents drive customer success together on one integrated platform. Our best-in-class CRM apps help you to create a 360-degree view of your customer across sales, service, marketing, commerce, IT and data departments with shared, easy-to-understand data. With a single view of your customer, your teams can create connected, personalised customer experiences that build stronger relationships. Our artificial intelligence (AI) solutions help every employee be more productive with generative, predictive and autonomous AI you can safely use with sensitive customer data, thanks to our Einstein Trust Layer. Our data solutions like Data Cloud and MuleSoft help you unlock trapped data so you can activate real-time customer data from multiple sources — whether that be <a href=\"https://www.salesforce.com/crm/what-is-crm/\" target=\"_self\">CRM</a>, legacy or third-party data — across <a href=\"https://www.salesforce.com/crm/\" target=\"_self\">Salesforce CRM</a> apps.</p>\n<p><a href=\"https://www.salesforce.com/form/demo/product-demos/?d=pb\" target=\"_self\"><ins>See it in action</ins></a>.</p>\n","kind":"card_faq-qna","id":"1720813395172_r3u"},{"headline":"What is Agentforce? ","description":"<p><a href=\"https://www.salesforce.com/agentforce/\" target=\"_self\">Agentforce</a> is Salesforce’s groundbreaking suite of customisable agents and tools, deeply integrated with the Salesforce Platform that helps companies build, customise and deploy autonomous agents to support employees and customers. With Agentforce, you can get out-of-the-box templates for quickly building and customising AI agents that meet specific business requirements. These agents can also be personalised using familiar Salesforce tools, including prompt templates, Flows and Apex. Agents are able to carry out business tasks using a company’s CRM data, external data and metadata while adhering to strict privacy and security guidelines and action guardrails. Because these agents are completely integrated with your Customer 360 apps across sales, service, marketing, commerce and more, they can seamlessly hand off to employees right in the flow of work. You can collaborate with your agents as a true extension of your team in any Salesforce app, partner app or customised app you build.</p>\n","kind":"card_faq-qna","id":"1720813504365_126l"},{"headline":"What is an AI agent?","description":"<p>An <a href=\"https://www.salesforce.com/agentforce/what-are-ai-agents/\" target=\"_self\">AI agent</a> is an intelligent reasoning application that can use data and large language models to conduct planning, task execution and conversations. An agent takes action based on a trigger, which can be changes in data, conversations and scheduled automations. It then uses that trigger to determine a plan of action. The plan of action is determined by the predefined topics assigned to an agent. A topic is a job to be done, complete with the instructions and set of actions the agent can execute to achieve that goal. The agent then reasons through the query, selects a relevant topic, selects the action to take and gathers the data required to execute. Agentforce is the platform where IT teams can define the following parameters for their AI agents.</p>\n","kind":"card_faq-qna","id":"1725917806094_6vl"},{"headline":"Is Customer 360 a product?","description":"<p>Customer 360 is not one specific product; it’s an end state we help our customers achieve by using the breadth of our portfolio. We offer apps for virtually every team within your organisation, which means everyone-your employees <em>and</em> AI agents-can take action on a 360-degree view and is united around the customer to manage and grow customer relationships.</p>\n","kind":"card_faq-qna","id":"1720813527148_25b"},{"headline":"I’m just looking to get started with CRM and don’t think I need AI solutions yet. Is Salesforce right for me?","description":"<p>Yes. Our CRM apps are designed to meet you exactly where you are today and help you to embrace the latest technologies. Some organisations may just need one of our market-leading CRM solutions to support a single department or business goal, while others may benefit from connecting more of their teams and data on an AI-powered CRM platform to manage customer relationships more holistically. <a href=\"https://salesforcecustomer360.herokuapp.com/quiz/1/?campaign=industry&_ga=2.157273659.1862940150.1708961786-45646396.1676912272\" target=\"_self\"><ins>Find a solution tailored to fit the needs of your business and context by answering four quick questions.</ins></a></p>\n","kind":"card_faq-qna","id":"1720813547334_1e8y"},{"headline":"How do I know Salesforce can deliver results for my business?","description":"<p>We’re proud of the results our customers see with Salesforce. But you don’t have to take our word for it. A customer survey completed in August 2024 revealed 99% of our customers achieved positive ROI with Salesforce and 99% were satisfied with Salesforce. On average, customers report a 30% faster response to customers, 30% faster decision-making, 30% more employee productivity and 29% more teamwork, among other metrics, across their entire Salesforce implementation. Read our <a href=\"https://www.salesforce.com/customer-stories/\" target=\"_self\"><ins>customer success stories</ins></a> to learn more about the value Salesforce provides.</p>\n","kind":"card_faq-qna","id":"1720813940508_qqi"},{"headline":"How is Salesforce priced?","description":"<p>We offer a variety of pricing options for our customers, including:</p>\n<p>Starter Suite, Pro Suite or Foundation Suites: When you select a suite, you get a bundle of some of our most popular features in one package to create a Customer 360 out of the box across sales, service, marketing, commerce and Data Cloud. Starter Suite is great for startups, whereas Foundations provides a more robust set of features for more established businesses.</p>\n<p>Add-ons: Each add-on you select helps you to customise your CRM solution to get exactly what your organisation needs. We offer add-ons with different tiers of functionality, which is similar to how our editions have varying levels of functionality for most products.</p>\n<p>To learn more, please visit the <a href=\"https://www.salesforce.com/pricing/ \" target=\"_self\">Salesforce Product Pricing</a> page.</p>\n","kind":"card_faq-qna","id":"1720814007571_n1z"},{"headline":"Is AI included in all Salesforce apps and solutions?","description":"<p>Customers must purchase product-specific add-ons to take advantage of Agentforce and other generative AI capabilities embedded within Salesforce clouds. However, many predictive AI features are offered as add-ons to our standard cloud editions. <a href=\"https://www.salesforce.com/form/einstein-gpt/contact-us/?d=pb\" target=\"_self\"><ins>Get in touch</ins></a> with our sales team to learn more.</p>\n","kind":"card_faq-qna","id":"1720814057988_wra"},{"headline":"My business is a non-profit. Can Salesforce help me?","description":"<p>For organisations in the non-profit, education or philanthropy sectors, Salesforce offers <a href=\"https://www.salesforce.com/nonprofit/?d=pb\" target=\"_self\">Nonprofit Cloud</a>, a special version of our CRM platform and other solutions that can power your organisation’s purpose. <a href=\"https://www.salesforce.com/form/sfdo/sfdo/contact-us/?d=pb\" target=\"_self\"><ins>Keep in touch</ins></a> to our team of experts to unlock the best solutions for your organisation.</p>\n<p>As always, our representatives are available for a no-pressure consultation to help you figure out the best solution for your budget and business needs. We can find the services and packages that will serve your current needs, with plenty of options for growth in the future.</p>\n","kind":"card_faq-qna","id":"1720814123768_168e"},{"headline":"Does Salesforce integrate with other applications? How?","description":"<p>Salesforce CRM apps are deeply integrated, as they operate from one core platform with one metadata framework that creates a common language across apps. This means you can customise something in one app — for example, a customised object specific to your business like a “pet name” for an animal hospital or a “vehicle” for a car dealership — and that same customisation can appear across every other app, automatically. In addition, Salesforce is open to external apps and technologies by design, because we never want to box our customers into solutions. Our platform is built to provide a seamless back-end experience with any external partner, model, data store or productivity suite you currently use. We also operate a robust SaaS marketplace, AppExchange, where partners build customised apps to extend your use of Salesforce.</p>\n<p>You can also integrate any system with Salesforce thanks to MuleSoft, the world’s #1 integration and API platform owned and operated by Salesforce. With the MuleSoft Anypoint Platform™, you can connect any system, application, data and device to unleash the full power of the #1 AI CRM.</p>\n<p>And we know how important unified data is to trusted AI, so we make it easy to bring in any external data to Salesforce with our <a href=\"https://www.salesforce.com/data/zero-copy-partner-network/ \" target=\"_self\">Zero Copy Partner Network</a>. Zero copy enables organisations to easily connect and use all of their data within the Salesforce Platform without needing to move or copy data between platforms. Learn more about zero copy <a href=\"https://www.salesforce.com/blog/zero-copy/\" target=\"_self\"><ins>here</ins></a>.</p>\n","kind":"card_faq-qna","id":"1720814173597_c7x"},{"headline":"How does Salesforce create a 360-degree view of my customer if our data is living in silos and disparate systems?","description":"<p>It’s entirely too common for data to be sitting in silos and disconnected from the customer experience. That is why we created <a href=\"https://www.salesforce.com/data/\" target=\"_self\">Data Cloud</a>, which brings all your disconnected enterprise data into Salesforce to deliver a comprehensive, 360-degree view of your customer. When we say all your data, we mean it: <a href=\"https://www.salesforce.com/mulesoft/\" target=\"_self\">MuleSoft</a>, the world’s #1 integration and API platform, connects data from anywhere (yes, even mainframes) so you can unite all your islands of data to get a complete view of your customers and business. And our <a href=\"https://www.salesforce.com/data/zero-copy-partner-network/\" target=\"_self\"><ins>Zero Copy Partner Network</ins></a> enables organisations to easily connect and use all their data within the Salesforce Platform without needing to move or copy data between platforms.</p>\n<p>When you get all your data together in one place, you can do amazing things with <a href=\"https://www.salesforce.com/analytics/\" target=\"_self\">Tableau</a> to explore data, uncover insights and take action across your CRM to better serve your customers. Together, our data solutions empower your people with access to real-time data and insights about your customers and their interactions with your products and services, enabling them to deliver personalised customer experiences at every touchpoint.</p>\n","kind":"card_faq-qna","id":"1720814189837_4gr"},{"headline":"How are Salesforce AI solutions different from public generative AI models?","description":"<p>Public generative AI models can do amazing things, but the model learns from everything you enter into your prompts. That’s why enterprise AI is different — you certainly can’t have public models learning from your sensitive customer data.</p>\n<p>Salesforce helps you to harness AI to deliver impactful customer experiences across your business with data privacy and security built in. Our Einstein Trust Layer prevents sensitive data from leaving the Salesforce trust boundary, so you can use AI in every app, across every user and in every workflow across your CRM with confidence. Learn more about how we build <a href=\"https://www.salesforce.com/artificial-intelligence/business/\" target=\"_self\">AI for business</a> and learn more about <a href=\"https://www.salesforce.com/artificial-intelligence/\" target=\"_self\">Salesforce Einstein</a>, our native AI.</p>\n","kind":"card_faq-qna","id":"1720814239954_19at"},{"headline":"Where can I find more about Salesforce new releases and product updates?","description":"<p>We incorporate the latest innovations into our products three times a year. But we can’t do it alone. Our customers’ input helps us to develop products that best serve their business needs. Providing continual technology releases gives our customers a competitive advantage.</p>\n<p>Learn how <a href=\"https://www.salesforce.com/releases\" target=\"_self\"><ins>each Salesforce Release brings hundreds of new products and features</ins></a> — that’s a lot of fresh ideas to keep you ahead of the game and maximise ROI.</p>\n","kind":"card_faq-qna","id":"1720814300672_17ly"},{"headline":"Where can I learn more about Salesforce products?","description":"<p>If you haven’t already, make sure that you watch <a href=\"https://www.salesforce.com/form/demo/product-demos/?d=pb\" target=\"_self\"><ins>our latest demos</ins></a> of Salesforce in action. Continue learning about all the incredible solutions that help companies create their own Customer 360 by exploring the product pages of our website.</p>\n<p>Then, make sure that you head over to the <a href=\"https://www.salesforce.com/resources/\" target=\"_self\"><ins>Salesforce Resource Centre</ins></a> for thought leadership, research and how-to content on the latest topics and resources tailored to your role and industry.</p>\n","kind":"card_faq-qna","id":"1720814346326_i1c"}]}]}],"path":"/products","urlLoc":"uk","curHref":"/uk/products/?d=cta-body-promo-472","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-gb"}], chassis: 'v2', }; window.sfdcBase = window.sfdcBase || {}; window.sfdcBase.chat = window.sfdcBase.chat || {}; window.sfdcBase.chat.invite = window.sfdcBase.chat.invite || {}; </script> <div class="globalnav-wrapper-c360 "> <a class="screen-reader-text skip-to-content-c360" href="#main-content"> <div class="screen-reader-container">Skip to content</div> </a> <hgf-c360nav locale=uk search="true" show-region-selector="true" context-nav-enabled="false" hide-login="false" truly-hide-login="false" show-button-main=true show-button-secondary=false hide-contact="false" origin=https://wp.sfdcdigital.com/en-gb/wp-json> </hgf-c360nav> </div> <main id="main-content" class="pbc-open-template"> <div data-blade-id="1682177908907_1c9o" data-blade-position="1" data-blade-name="sf/marquee" data-blade-variant="marquee" data-blade-source="www" data-blade-type="blade"> <style> section[id="1682177908907_1c9o"] .headline strong { color: #0D9DDA !important; font-weight: inherit; } </style> <section id="1682177908907_1c9o" class="relative marquee--blade marquee--right-image" > <div class="container"> <article class="grid grid_main grid--sixteenbynine" data-module-track-impressions="" data-module-id="1682177908907_1c9o" data-module-name="Discover what AI <strong>was always meant to be.</strong>" data-module-position="1" data-module-type="headline"> <div class="video__wrapper"> <pbc-vidyard-player class="video__asset" video-uuid="yJZhqSyvJQBG65BjdxSmE7" > <pbc-vidyard-analytics slot="analytics" video-uuid="yJZhqSyvJQBG65BjdxSmE7" live-video="" > </pbc-vidyard-analytics> </pbc-vidyard-player> </div> <div class="content__wrapper "> <header class="marquee__blade-heading eyebrow--standard "> <h1 class="headline marquee__headline--standard" style=" color:#032D60 "> Discover what AI <strong>was always meant to be.</strong> </h1> <div class="blade__description"> <p>Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. 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214w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/mobile_header_2-1.png?resize=731,1024 731w" height="100%" width="100%"/> </div> </section> </div><div data-blade-id="1682178322358_zke" data-blade-position="2" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="1682178322358_zke" class="relative nup--blade layout--3 nup--card_resource" > <div class="container background__present"> <div class="grid grid_main nup nup__3 nup__gridThree"> <header class="nup__blade-heading text--center"> <h2 class="headline" style=" "> Connect with your customers in a whole new way with the #1 AI CRM. </h2> </header> <div class="cards"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="1682178406276_nrn" data-module-name="Meet Agentforce: Your workforce without limits." data-module-position="1" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/agentforce/" tabindex="-1" aria-label="Meet Agentforce: Your workforce without limits." data-link-url="https://www.salesforce.com/agentforce/" data-link-type="image" target=""> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/data-16x9-small-1-2.png?w=1024" class="card__image" alt="Trailblazers and Salesforce Agentforce Agents" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/data-16x9-small-1-2.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/data-16x9-small-1-2.png?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/data-16x9-small-1-2.png?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/data-16x9-small-1-2.png?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/data-16x9-small-1-2.png?resize=1536,864 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/data-16x9-small-1-2.png?resize=2048,1152 2048w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Agentforce</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/agentforce/" data-link-text="Meet Agentforce: Your workforce without limits." data-link-url="https://www.salesforce.com/agentforce/" data-link-type="header" target=""> Meet Agentforce: Your workforce without limits. </a> </h3> <div class="card__description mt-16"> <p>Augment every employee and serve customers 24/7 with agents that assist and take action autonomously in sales, service, marketing, commerce and more. You can even build your own customised agents with low-code tools.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Get started with Agentforce" data-link-url="https://www.salesforce.com/agentforce/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Get started with Agentforce: Meet Agentforce: Your workforce without limits." href="https://www.salesforce.com/agentforce/" > Get started with Agentforce </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper " data-module-track-impressions="" data-module-id="1720803341107_gv2" data-module-name="Unlock, unify and take action on all your data with Data Cloud." data-module-position="2" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/data/" tabindex="-1" aria-label="Unlock, unify and take action on all your data with Data Cloud." data-link-url="https://www.salesforce.com/data/" data-link-type="image" target=""> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/data-16x9-small-2.jpg?w=1024" class="card__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/data-16x9-small-2.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/data-16x9-small-2.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/data-16x9-small-2.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/data-16x9-small-2.jpg?resize=1024,577 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/data-16x9-small-2.jpg?resize=1536,865 1536w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Data</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/data/" data-link-text="Unlock, unify and take action on all your data with Data Cloud." data-link-url="https://www.salesforce.com/data/" data-link-type="header" target=""> Unlock, unify and take action on all your data with Data Cloud. </a> </h3> <div class="card__description mt-16"> <p>Easily connect structured and unstructured data with Salesforce using zero copy to create a single source of truth that drives action across agents, apps, automation, prompts, analytics and more.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Learn about Data Cloud" data-link-url="https://www.salesforce.com/data/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="explore data cloud" href="https://www.salesforce.com/data/" > Learn about Data Cloud </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper " data-module-track-impressions="" data-module-id="1682178322458_5ia" data-module-name="Activate your Customer 360 across every app with one platform." data-module-position="3" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://salesforcecustomer360.herokuapp.com/quiz/1/?campaign=industry" tabindex="-1" aria-label="Activate your Customer 360 across every app with one platform." data-link-url="https://salesforcecustomer360.herokuapp.com/quiz/1/?campaign=industry" data-link-type="image" target=""> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/crm-16x9-small-3.png?w=1024" class="card__image" alt="Product wheel with images of 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data-link-text="Activate your Customer 360 across every app with one platform." data-link-url="https://salesforcecustomer360.herokuapp.com/quiz/1/?campaign=industry" data-link-type="header" target=""> Activate your Customer 360 across every app with one platform. </a> </h3> <div class="card__description mt-16"> <p>Get a complete view of your customers on one platform and create a seamless handoff between agents and employees across sales, service, marketing, commerce and more. With us, a Customer 360 comes standard.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Build your Customer 360" data-link-url="https://salesforcecustomer360.herokuapp.com/quiz/1/?campaign=industry" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Solution Finder Quiz" href="https://salesforcecustomer360.herokuapp.com/quiz/1/?campaign=industry" > Build your Customer 360 </a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(234, 245, 254) 100%);"></div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/02-card-bg.png?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/02-card-bg.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/02-card-bg.png?resize=300,92 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/02-card-bg.png?resize=768,234 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/02-card-bg.png?resize=1024,312 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/02-card-bg.png?resize=1536,468 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/02-card-bg.png?resize=2048,625 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1720806767691_9mx" data-blade-position="3" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1720806767691_9mx" class="relative promotion--blade promotion--left-image" > <div class="container pb-shadow pb-large-corner"> <article class="grid grid_main promotion_layout--float_image" data-module-id="1720806767691_9mx" data-module-name="Build, customise and scale fast with low code." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 pb-64 pt-64 mobile-pb-40 mobile-ml-32 mobile-mr-32 promotion_layout--float_image-image_wrapper " > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-SFFlow-blade-4.png?w=1024" class="image__asset" alt="A graphic showing how conversational intelligence can automatically generate workflows." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-SFFlow-blade-4.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-SFFlow-blade-4.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-SFFlow-blade-4.png?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-SFFlow-blade-4.png?resize=1024,1024 1024w" height="1024" width="1024"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Build, customise and scale fast with low code. </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Salesforce makes it easy to innovate fast with AI. Build and customise your apps, agents, prompts, models, automations and more with no-code, low-code and pro-code tools - all with any external data or partner you need on our open, secure platform.</p> </div> </header> <div class="cta_container flex flex--float_image ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="View capabilities" data-link-url="https://www.salesforce.com/uk/platform" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="View capabilities: Build, customise and scale fast with low code." href="https://www.salesforce.com/uk/platform" > View capabilities </a> </pbc-button> </div> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1720812272943_iaz" data-blade-position="4" data-blade-name="sf/logogrid" data-blade-variant="logogrid" data-blade-source="www" data-blade-type="blade"> <section id="1720812272943_iaz" class="relative logogrid--blade" > <div class="container"> <article class="grid grid_main"> <header class="logogrid__blade-heading"> <h2 class="pbc-g-text-display-4" style=" "> Learn how Salesforce delivers customer success for any business, in any industry. </h2> </header> <div class="cta_container__wrapper" data-module-name="Learn how Salesforce delivers customer success for any business, in any industry." data-module-position="1" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="View more stories" data-link-url="https://www.salesforce.com/uk/customer-stories/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="View more stories: Learn how Salesforce delivers customer success for any business, in any industry." 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width="auto"/> </a> </div> </div> <div class="logo-block logo-block--2 logo-block--card_logomark" data-module-id="1720812273049_qa3" data-module-track-impressions="" data-module-name="Wiley" data-module-position="3" data-module-type="card_logomark"> <div class="card__logomark__wrapper pbc-g-elevation-2"> <a href="https://www.salesforce.com/customer-stories/wiley/" class="card__logomark__link" > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Logo-320x180-Wiley.png?w=320" class="card__logomark__image" alt="Wiley" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Logo-320x180-Wiley.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Logo-320x180-Wiley.png?resize=300,169 300w" height="auto" width="auto"/> </a> </div> </div> <div class="logo-block logo-block--3 logo-block--card_logomark" data-module-id="1720812294555_194i" data-module-track-impressions="" 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768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/Right-Panel.png?resize=1024,1024 1024w" height="1024" width="1024"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Get a Customer 360 out of the box. </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Our CRM provides every data-centric app you need with a foundation of the most popular features across Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud and Data Cloud in a streamlined experience - and at no extra cost. From startups to large scale enterprises, Salesforce has a 360 solution for your unique business.</p> </div> </header> <div class="cta_container flex flex--float_image ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Find out more" data-link-url="https://www.salesforce.com/uk/crm/foundations/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Find out more: Get a Customer 360 out of the box." href="https://www.salesforce.com/uk/crm/foundations/" > Find out more </a> </pbc-button> </div> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1682178999524_1086" data-blade-position="6" data-blade-name="sf/logogrid" data-blade-variant="logogrid" data-blade-source="www" data-blade-type="blade"> <section id="products-list" class="relative logogrid--blade" > <div class="container"> <article class="grid grid_main"> <header class="logogrid__blade-heading"> <h2 class="pbc-g-text-display-4" style=" "> All Salesforce products. <br>One integrated platform. </h2> <div class="blade__description pbc-g-text-body-1-2"> <p>Every solution in your Customer 360 works together on one platform, so it’s easier for your agents, employees and data to work together, too. Click the icons below to learn more.</p> </div> </header> <div class="cta_container__wrapper" data-module-name="All Salesforce products. <br>One integrated platform." data-module-position="1" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Find your solution" data-link-url="https://salesforcecustomer360.herokuapp.com/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Find your solution" href="https://salesforcecustomer360.herokuapp.com/" target="_self" rel="noopener" > Find your solution </a> </pbc-button> </div> </div> <div class="logo-grid logo-grid-blade logo-grid-blade--15 mt-16 mobile-mt-16"> <div class="logo-block logo-block--1 logo-block--card_product" data-module-id="1682438183550_dho" data-module-track-impressions="" data-module-name="Einstein AI" data-module-position="2" 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data-module-id="1682438436855_140t" data-module-track-impressions="" data-module-name="Tableau" data-module-position="8" data-module-type="card_product"> <div class="card__brand__wrapper"> <div class="card__brand__image__wrapper pbc-g-elevation-2" aria-hidden="true"> <a class="card__brand__link" href="https://www.salesforce.com/products/analytics/overview/" tabindex="-1"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-tableau.svg?w=1024" class="card__brand__image" alt="" sizes="100vw" srcset="" height="auto" width="auto"/> </a> </div> <a href="https://www.salesforce.com/products/analytics/overview/" class="pbc-g-text-body-2 card__brand__label mb-0 mt-16 ml-auto mr-auto mobile-mt-12">Tableau</a> </div> </div> <div class="logo-block logo-block--8 logo-block--card_product" data-module-id="1682438536383_4kp" data-module-track-impressions="" data-module-name="MuleSoft" data-module-position="9" data-module-type="card_product"> <div 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src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-platform.svg?w=1024" class="card__brand__image" alt="" sizes="100vw" srcset="" height="auto" width="auto"/> </a> </div> <a href="https://www.salesforce.com/products/platform/overview/" class="pbc-g-text-body-2 card__brand__label mb-0 mt-16 ml-auto mr-auto mobile-mt-12">Salesforce Platform</a> </div> </div> <div class="logo-block logo-block--11 logo-block--card_product" data-module-id="1720804664238_14n2" data-module-track-impressions="" data-module-name="Heroku" data-module-position="12" data-module-type="card_product"> <div class="card__brand__wrapper"> <div class="card__brand__image__wrapper pbc-g-elevation-2" aria-hidden="true"> <a class="card__brand__link" href="https://www.salesforce.com/products/heroku/overview/" tabindex="-1"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-heroku.svg?w=1024" class="card__brand__image" alt="" sizes="100vw" srcset="" height="auto" width="auto"/> </a> </div> <a href="https://www.salesforce.com/products/heroku/overview/" class="pbc-g-text-body-2 card__brand__label mb-0 mt-16 ml-auto mr-auto mobile-mt-12">Heroku</a> </div> </div> <div class="logo-block logo-block--12 logo-block--card_product" data-module-id="1682438633969_g0t" data-module-track-impressions="" data-module-name="Net Zero Cloud" data-module-position="13" data-module-type="card_product"> <div class="card__brand__wrapper"> <div class="card__brand__image__wrapper pbc-g-elevation-2" aria-hidden="true"> <a class="card__brand__link" href="https://www.salesforce.com/products/net-zero-cloud/overview/" tabindex="-1"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-net-zero.svg?w=1024" class="card__brand__image" alt="" sizes="100vw" srcset="" height="auto" width="auto"/> </a> </div> <a href="https://www.salesforce.com/products/net-zero-cloud/overview/" class="pbc-g-text-body-2 card__brand__label mb-0 mt-16 ml-auto mr-auto mobile-mt-12">Net Zero Cloud</a> </div> </div> <div class="logo-block logo-block--13 logo-block--card_product" data-module-id="1682438707098_14s" data-module-track-impressions="" data-module-name="Small Business" data-module-position="14" data-module-type="card_product"> <div class="card__brand__wrapper"> <div class="card__brand__image__wrapper pbc-g-elevation-2" aria-hidden="true"> <a class="card__brand__link" href="https://www.salesforce.com/products/small-business/" tabindex="-1"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-small-business.svg?w=1024" class="card__brand__image" alt="" sizes="100vw" srcset="" height="auto" width="auto"/> </a> </div> <a href="https://www.salesforce.com/products/small-business/" class="pbc-g-text-body-2 card__brand__label mb-0 mt-16 ml-auto mr-auto mobile-mt-12">Small Business</a> </div> </div> <div class="logo-block logo-block--14 logo-block--card_product" data-module-id="1720805333736_c7c" data-module-track-impressions="" data-module-name="Partners" data-module-position="15" data-module-type="card_product"> <div class="card__brand__wrapper"> <div class="card__brand__image__wrapper pbc-g-elevation-2" aria-hidden="true"> <a class="card__brand__link" href="https://www.salesforce.com/partners/" tabindex="-1"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-partner-apps.svg?w=1024" class="card__brand__image" alt="" sizes="100vw" srcset="" height="auto" width="auto"/> </a> </div> <a href="https://www.salesforce.com/partners/" class="pbc-g-text-body-2 card__brand__label mb-0 mt-16 ml-auto mr-auto mobile-mt-12">Partners</a> </div> </div> <div class="logo-block logo-block--15 logo-block--card_product" data-module-id="1682438734145_y9g" data-module-track-impressions="" data-module-name="Customer Success" data-module-position="16" data-module-type="card_product"> <div class="card__brand__wrapper"> <div class="card__brand__image__wrapper pbc-g-elevation-2" aria-hidden="true"> <a class="card__brand__link" href="https://www.salesforce.com/services/overview/" tabindex="-1"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-cust-success.svg?w=1024" class="card__brand__image" alt="" sizes="100vw" srcset="" height="auto" width="auto"/> </a> </div> <a href="https://www.salesforce.com/services/overview/" class="pbc-g-text-body-2 card__brand__label mb-0 mt-16 ml-auto mr-auto mobile-mt-12">Customer Success</a> </div> </div> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(234, 245, 254) 100%);"></div> <div class="blade__background blade__background--below" aria-hidden="true"> <div class="background__graphics"> <svg class="background__contour" viewBox="0 0 1440 98" fill="none"> <path d="M0 99C222.344 35.8084 466.507 0 720 0C974.953 0 1216.61 35.1147 1440 99H0Z" fill="white"/> </svg> </div> </div> </section> </div><div data-blade-id="1725908539719_skj" data-blade-position="7" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1725908539719_skj" class="relative promotion--blade promotion--right-image" > <div class="container pb-shadow pb-large-corner container--min-spacing-top"> <article class="grid grid_main promotion_layout--float_image" data-module-id="1725908539719_skj" data-module-name="Get to AI success faster with Customer Success." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 pb-64 pt-64 mobile-pb-40 mobile-ml-32 mobile-mr-32 promotion_layout--float_image-image_wrapper " > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/AI-Success-1.png?w=1024" class="image__asset" alt="AI Success Plans" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/AI-Success-1.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/AI-Success-1.png?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/AI-Success-1.png?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/AI-Success-1.png?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/AI-Success-1.png?resize=1536,864 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/AI-Success-1.png?resize=2048,1152 2048w" height="576" width="1024"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Get to AI success faster with Customer Success. </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Meet your most ambitious goals with tailored Success Plans and Professional Services from our Customer Success team. Implement robust AI, data and integration strategies, optimise your tech stack and get expert guidance for your current and future roadmap as you unlock your agent-powered future.</p> </div> </header> <div class="cta_container flex flex--float_image ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Explore Success Plans" data-link-url="https://www.salesforce.com/uk/services/success-plans/overview/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Explore Success Plans: Get to AI success faster with Customer Success." href="https://www.salesforce.com/uk/services/success-plans/overview/" > Explore Success Plans </a> </pbc-button> </div> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1720823228235_14uk" data-blade-position="8" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="1720823228235_14uk" class="relative nup--blade layout--3 nup--card_resource" > <div class="container container--min-spacing-bottom"> <div class="grid grid_main nup nup__3 nup__gridThree"> <header class="nup__blade-heading text--center"> <h2 class="headline" style=" "> We support your customer success. <br>We’re honoured to be recognised for it. </h2> </header> <div class="cards"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="1720823228183_4c0" data-module-name="Salesforce is voted the #1 Global Software Company on G2." data-module-position="1" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/blog/salesforce-number-one-g2-and-gartner/" tabindex="-1" aria-label="Salesforce is voted the #1 Global Software Company on G2." data-link-url="https://www.salesforce.com/blog/salesforce-number-one-g2-and-gartner/" data-link-type="image" target="_self"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-01-G2-16x9-small-1.jpg?w=1024" class="card__image" alt="Voted #1 Global Software Company on G2" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-01-G2-16x9-small-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-01-G2-16x9-small-1.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-01-G2-16x9-small-1.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-01-G2-16x9-small-1.jpg?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-01-G2-16x9-small-1.jpg?resize=1536,865 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-01-G2-16x9-small-1.jpg?resize=2048,1153 2048w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/blog/salesforce-number-one-g2-and-gartner/" data-link-text="Salesforce is voted the #1 Global Software Company on G2." data-link-url="https://www.salesforce.com/blog/salesforce-number-one-g2-and-gartner/" data-link-type="header" target="_self"> Salesforce is voted the #1 Global Software Company on G2. </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Find out more" data-link-url="https://www.salesforce.com/blog/salesforce-number-one-g2-and-gartner/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="G2" href="https://www.salesforce.com/blog/salesforce-number-one-g2-and-gartner/" target="_self" rel="noopener" > Find out more </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper " data-module-track-impressions="" data-module-id="1720823888416_v8x" data-module-name="Salesforce is ranked #1 for CRM Applications based on IDC 2024H1 revenue market share worldwide.*" data-module-position="2" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/news/stories/idc-crm-market-share-ranking-2024/" tabindex="-1" aria-label="Salesforce is ranked #1 for CRM Applications based on IDC 2024H1 revenue market share worldwide.*" data-link-url="https://www.salesforce.com/news/stories/idc-crm-market-share-ranking-2024/" data-link-type="image" target="_self"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/1_CRM_Provider_20204h1.webp?w=1024" class="card__image" alt="Salesforce #1 CRM" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/1_CRM_Provider_20204h1.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/1_CRM_Provider_20204h1.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/1_CRM_Provider_20204h1.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/1_CRM_Provider_20204h1.webp?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/news/stories/idc-crm-market-share-ranking-2024/" data-link-text="Salesforce is ranked #1 for CRM Applications based on IDC 2024H1 revenue market share worldwide.*" data-link-url="https://www.salesforce.com/news/stories/idc-crm-market-share-ranking-2024/" data-link-type="header" target="_self"> Salesforce is ranked #1 for CRM Applications based on IDC 2024H1 revenue market share worldwide.* </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Find out more" data-link-url="https://www.salesforce.com/news/stories/idc-crm-market-share-ranking-2024/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="#1 AI CRM" href="https://www.salesforce.com/news/stories/idc-crm-market-share-ranking-2024/" target="_self" rel="noopener" > Find out more </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper " data-module-track-impressions="" data-module-id="1720823890064_1chk" data-module-name="Gartner has named Salesforce a Leader in Customer Data Platforms." data-module-position="3" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/news/stories/gartner-magic-quadrant-cdp-news/" tabindex="-1" aria-label="Gartner has named Salesforce a Leader in Customer Data Platforms." data-link-url="https://www.salesforce.com/news/stories/gartner-magic-quadrant-cdp-news/" data-link-type="image" target="_self"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-03-Gartner-16x9-small-1.jpg?w=1024" class="card__image" alt="Salesforce" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-03-Gartner-16x9-small-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-03-Gartner-16x9-small-1.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-03-Gartner-16x9-small-1.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-03-Gartner-16x9-small-1.jpg?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-03-Gartner-16x9-small-1.jpg?resize=1536,865 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/Brag-03-Gartner-16x9-small-1.jpg?resize=2048,1153 2048w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/news/stories/gartner-magic-quadrant-cdp-news/" data-link-text="Gartner has named Salesforce a Leader in Customer Data Platforms." data-link-url="https://www.salesforce.com/news/stories/gartner-magic-quadrant-cdp-news/" data-link-type="header" target="_self"> Gartner has named Salesforce a Leader in Customer Data Platforms. </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Find out more" data-link-url="https://www.salesforce.com/news/stories/gartner-magic-quadrant-cdp-news/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Gartner" href="https://www.salesforce.com/news/stories/gartner-magic-quadrant-cdp-news/" target="_self" rel="noopener" > Find out more </a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> </section> </div><div data-blade-id="1720825671361_1d97" data-blade-position="9" data-blade-name="sf/footnote" data-blade-variant="footnote" data-blade-source="www" data-blade-type="blade"> <section id="1720825671361_1d97" class="relative footnote--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main footnote--center"> <div class="footnote__text "> <p>* IDC, Worldwide Semiannual Software Tracker, April 2024. CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Centre, Advertising and Digital Commerce Applications.</p> </div> </article> </div> </section> </div><div data-blade-id="1720823274233_aoj" data-blade-position="10" data-blade-name="sf/oneup" data-blade-variant="oneup" data-blade-source="www" data-blade-type="blade"> <section id="1720823274233_aoj" class="relative oneup--blade oneup--right-image" > <div class="container"> <article class="grid grid_main grid--onebyone" data-module-track-impressions="" data-module-id="1720823274233_aoj" data-module-name="Stay up to date on the latest Salesforce products." data-module-position="1" data-module-type="headline"> <div class="image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/07-newsletter.png?w=1020" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/07-newsletter.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/07-newsletter.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/07-newsletter.png?resize=768,769 768w" height="1021" width="1020"/> </div> <div class="content__wrapper"> <div class="content__container"> <header class="oneup__blade-heading"> <h2 class="headline" style=" "> Stay up to date on the latest Salesforce products. </h2> <div class="blade__description"> <p>Sign up for our monthly “360 Highlights” newsletter to get the latest research, industry insights and product news delivered straight to your inbox.</p> </div> </header> <div class="cta_container flex flex--right ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Sign up now" data-link-url="https://www.salesforce.com/form/other/role-based-newsletter/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Sign up now: Stay up to date on the latest Salesforce products." href="https://www.salesforce.com/form/other/role-based-newsletter/?d=pb" target="_blank" rel="noopener" > Sign up now </a> </pbc-button> </div> </div> </div> </article> </div> </section> </div><div data-blade-id="1720813394938_103l" data-blade-position="11" data-blade-name="sf/faq" data-blade-variant="faq" data-blade-source="www" data-blade-type="blade"> <section id="1720813394938_103l" class="relative faq--blade" > <div class="container"> <article class="grid grid_main" data-module-track-impressions="false" data-module-id="1720813394938_103l" data-module-name="Frequently asked questions" data-module-position="1" data-module-type="headline"> <header class="faq__blade-heading "> <h2 class="headline" style=" "> Frequently asked questions </h2> </header> <div class="faq--tabs"> <div class="one-tab" > <div id="tab-1-1720813394938_103l" > <div class="pbc_accordion"> <div class="accordion__item accordion__item-1 selected " data-module-id="1720813395172_r3u" data-module-name="What is Salesforce?" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1720813394938_103l-11" class="accordion__trigger" id="accordion1720813394938_103l-11" aria-label="What is Salesforce?"> <span class="accordion__title relative"> What is Salesforce? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-11" id="rel1720813394938_103l-11"> <div class="accordion__description"> <p>Salesforce is the #1 <a href="https://www.salesforce.com/crm/ai-crm/" target="_self">AI CRM</a>, helping Humans and Agents drive customer success together on one integrated platform. Our best-in-class CRM apps help you to create a 360-degree view of your customer across sales, service, marketing, commerce, IT and data departments with shared, easy-to-understand data. With a single view of your customer, your teams can create connected, personalised customer experiences that build stronger relationships. Our artificial intelligence (AI) solutions help every employee be more productive with generative, predictive and autonomous AI you can safely use with sensitive customer data, thanks to our Einstein Trust Layer. Our data solutions like Data Cloud and MuleSoft help you unlock trapped data so you can activate real-time customer data from multiple sources — whether that be <a href="https://www.salesforce.com/crm/what-is-crm/" target="_self">CRM</a>, legacy or third-party data — across <a href="https://www.salesforce.com/crm/" target="_self">Salesforce CRM</a> apps.</p> <p><a href="https://www.salesforce.com/form/demo/product-demos/?d=pb" target="_self"><ins>See it in action</ins></a>.</p> </div> </section> </div> <div class="accordion__item accordion__item-2 " data-module-id="1720813504365_126l" data-module-name="What is Agentforce? " data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-12" class="accordion__trigger" id="accordion1720813394938_103l-12" aria-label="What is Agentforce? "> <span class="accordion__title relative"> What is Agentforce? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-12" id="rel1720813394938_103l-12"> <div class="accordion__description"> <p><a href="https://www.salesforce.com/agentforce/" target="_self">Agentforce</a> is Salesforce’s groundbreaking suite of customisable agents and tools, deeply integrated with the Salesforce Platform that helps companies build, customise and deploy autonomous agents to support employees and customers. With Agentforce, you can get out-of-the-box templates for quickly building and customising AI agents that meet specific business requirements. These agents can also be personalised using familiar Salesforce tools, including prompt templates, Flows and Apex. Agents are able to carry out business tasks using a company’s CRM data, external data and metadata while adhering to strict privacy and security guidelines and action guardrails. Because these agents are completely integrated with your Customer 360 apps across sales, service, marketing, commerce and more, they can seamlessly hand off to employees right in the flow of work. You can collaborate with your agents as a true extension of your team in any Salesforce app, partner app or customised app you build.</p> </div> </section> </div> <div class="accordion__item accordion__item-3 " data-module-id="1725917806094_6vl" data-module-name="What is an AI agent?" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-13" class="accordion__trigger" id="accordion1720813394938_103l-13" aria-label="What is an AI agent?"> <span class="accordion__title relative"> What is an AI agent? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-13" id="rel1720813394938_103l-13"> <div class="accordion__description"> <p>An <a href="https://www.salesforce.com/agentforce/what-are-ai-agents/" target="_self">AI agent</a> is an intelligent reasoning application that can use data and large language models to conduct planning, task execution and conversations. An agent takes action based on a trigger, which can be changes in data, conversations and scheduled automations. It then uses that trigger to determine a plan of action. The plan of action is determined by the predefined topics assigned to an agent. A topic is a job to be done, complete with the instructions and set of actions the agent can execute to achieve that goal. The agent then reasons through the query, selects a relevant topic, selects the action to take and gathers the data required to execute. Agentforce is the platform where IT teams can define the following parameters for their AI agents.</p> </div> </section> </div> <div class="accordion__item accordion__item-4 " data-module-id="1720813527148_25b" data-module-name="Is Customer 360 a product?" data-module-position="4" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-14" class="accordion__trigger" id="accordion1720813394938_103l-14" aria-label="Is Customer 360 a product?"> <span class="accordion__title relative"> Is Customer 360 a product? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-14" id="rel1720813394938_103l-14"> <div class="accordion__description"> <p>Customer 360 is not one specific product; it’s an end state we help our customers achieve by using the breadth of our portfolio. We offer apps for virtually every team within your organisation, which means everyone-your employees <em>and</em> AI agents-can take action on a 360-degree view and is united around the customer to manage and grow customer relationships.</p> </div> </section> </div> <div class="accordion__item accordion__item-5 " data-module-id="1720813547334_1e8y" data-module-name="I’m just looking to get started with CRM and don’t think I need AI solutions yet. Is Salesforce right for me?" data-module-position="5" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-15" class="accordion__trigger" id="accordion1720813394938_103l-15" aria-label="I’m just looking to get started with CRM and don’t think I need AI solutions yet. Is Salesforce right for me?"> <span class="accordion__title relative"> I’m just looking to get started with CRM and don’t think I need AI solutions yet. Is Salesforce right for me? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-15" id="rel1720813394938_103l-15"> <div class="accordion__description"> <p>Yes. Our CRM apps are designed to meet you exactly where you are today and help you to embrace the latest technologies. Some organisations may just need one of our market-leading CRM solutions to support a single department or business goal, while others may benefit from connecting more of their teams and data on an AI-powered CRM platform to manage customer relationships more holistically. <a href="https://salesforcecustomer360.herokuapp.com/quiz/1/?campaign=industry&_ga=2.157273659.1862940150.1708961786-45646396.1676912272" target="_self"><ins>Find a solution tailored to fit the needs of your business and context by answering four quick questions.</ins></a></p> </div> </section> </div> <div class="accordion__item accordion__item-6 " data-module-id="1720813940508_qqi" data-module-name="How do I know Salesforce can deliver results for my business?" data-module-position="6" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-16" class="accordion__trigger" id="accordion1720813394938_103l-16" aria-label="How do I know Salesforce can deliver results for my business?"> <span class="accordion__title relative"> How do I know Salesforce can deliver results for my business? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-16" id="rel1720813394938_103l-16"> <div class="accordion__description"> <p>We’re proud of the results our customers see with Salesforce. But you don’t have to take our word for it. A customer survey completed in August 2024 revealed 99% of our customers achieved positive ROI with Salesforce and 99% were satisfied with Salesforce. On average, customers report a 30% faster response to customers, 30% faster decision-making, 30% more employee productivity and 29% more teamwork, among other metrics, across their entire Salesforce implementation. Read our <a href="https://www.salesforce.com/customer-stories/" target="_self"><ins>customer success stories</ins></a> to learn more about the value Salesforce provides.</p> </div> </section> </div> <div class="accordion__item accordion__item-7 " data-module-id="1720814007571_n1z" data-module-name="How is Salesforce priced?" data-module-position="7" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-17" class="accordion__trigger" id="accordion1720813394938_103l-17" aria-label="How is Salesforce priced?"> <span class="accordion__title relative"> How is Salesforce priced? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-17" id="rel1720813394938_103l-17"> <div class="accordion__description"> <p>We offer a variety of pricing options for our customers, including:</p> <p>Starter Suite, Pro Suite or Foundation Suites: When you select a suite, you get a bundle of some of our most popular features in one package to create a Customer 360 out of the box across sales, service, marketing, commerce and Data Cloud. Starter Suite is great for startups, whereas Foundations provides a more robust set of features for more established businesses.</p> <p>Add-ons: Each add-on you select helps you to customise your CRM solution to get exactly what your organisation needs. We offer add-ons with different tiers of functionality, which is similar to how our editions have varying levels of functionality for most products.</p> <p>To learn more, please visit the <a href="https://www.salesforce.com/pricing/ " target="_self">Salesforce Product Pricing</a> page.</p> </div> </section> </div> <div class="accordion__item accordion__item-8 " data-module-id="1720814057988_wra" data-module-name="Is AI included in all Salesforce apps and solutions?" data-module-position="8" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-18" class="accordion__trigger" id="accordion1720813394938_103l-18" aria-label="Is AI included in all Salesforce apps and solutions?"> <span class="accordion__title relative"> Is AI included in all Salesforce apps and solutions? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-18" id="rel1720813394938_103l-18"> <div class="accordion__description"> <p>Customers must purchase product-specific add-ons to take advantage of Agentforce and other generative AI capabilities embedded within Salesforce clouds. However, many predictive AI features are offered as add-ons to our standard cloud editions. <a href="https://www.salesforce.com/form/einstein-gpt/contact-us/?d=pb" target="_self"><ins>Get in touch</ins></a> with our sales team to learn more.</p> </div> </section> </div> <div class="accordion__item accordion__item-9 " data-module-id="1720814123768_168e" data-module-name="My business is a non-profit. Can Salesforce help me?" data-module-position="9" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-19" class="accordion__trigger" id="accordion1720813394938_103l-19" aria-label="My business is a non-profit. Can Salesforce help me?"> <span class="accordion__title relative"> My business is a non-profit. Can Salesforce help me? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-19" id="rel1720813394938_103l-19"> <div class="accordion__description"> <p>For organisations in the non-profit, education or philanthropy sectors, Salesforce offers <a href="https://www.salesforce.com/nonprofit/?d=pb" target="_self">Nonprofit Cloud</a>, a special version of our CRM platform and other solutions that can power your organisation’s purpose. <a href="https://www.salesforce.com/form/sfdo/sfdo/contact-us/?d=pb" target="_self"><ins>Keep in touch</ins></a> to our team of experts to unlock the best solutions for your organisation.</p> <p>As always, our representatives are available for a no-pressure consultation to help you figure out the best solution for your budget and business needs. We can find the services and packages that will serve your current needs, with plenty of options for growth in the future.</p> </div> </section> </div> <div class="accordion__item accordion__item-10 " data-module-id="1720814173597_c7x" data-module-name="Does Salesforce integrate with other applications? How?" data-module-position="10" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-110" class="accordion__trigger" id="accordion1720813394938_103l-110" aria-label="Does Salesforce integrate with other applications? How?"> <span class="accordion__title relative"> Does Salesforce integrate with other applications? How? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-110" id="rel1720813394938_103l-110"> <div class="accordion__description"> <p>Salesforce CRM apps are deeply integrated, as they operate from one core platform with one metadata framework that creates a common language across apps. This means you can customise something in one app — for example, a customised object specific to your business like a “pet name” for an animal hospital or a “vehicle” for a car dealership — and that same customisation can appear across every other app, automatically. In addition, Salesforce is open to external apps and technologies by design, because we never want to box our customers into solutions. Our platform is built to provide a seamless back-end experience with any external partner, model, data store or productivity suite you currently use. We also operate a robust SaaS marketplace, AppExchange, where partners build customised apps to extend your use of Salesforce.</p> <p>You can also integrate any system with Salesforce thanks to MuleSoft, the world’s #1 integration and API platform owned and operated by Salesforce. With the MuleSoft Anypoint Platform™, you can connect any system, application, data and device to unleash the full power of the #1 AI CRM.</p> <p>And we know how important unified data is to trusted AI, so we make it easy to bring in any external data to Salesforce with our <a href="https://www.salesforce.com/data/zero-copy-partner-network/ " target="_self">Zero Copy Partner Network</a>. Zero copy enables organisations to easily connect and use all of their data within the Salesforce Platform without needing to move or copy data between platforms. Learn more about zero copy <a href="https://www.salesforce.com/blog/zero-copy/" target="_self"><ins>here</ins></a>.</p> </div> </section> </div> <div class="accordion__item accordion__item-11 " data-module-id="1720814189837_4gr" data-module-name="How does Salesforce create a 360-degree view of my customer if our data is living in silos and disparate systems?" data-module-position="11" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-111" class="accordion__trigger" id="accordion1720813394938_103l-111" aria-label="How does Salesforce create a 360-degree view of my customer if our data is living in silos and disparate systems?"> <span class="accordion__title relative"> How does Salesforce create a 360-degree view of my customer if our data is living in silos and disparate systems? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-111" id="rel1720813394938_103l-111"> <div class="accordion__description"> <p>It’s entirely too common for data to be sitting in silos and disconnected from the customer experience. That is why we created <a href="https://www.salesforce.com/data/" target="_self">Data Cloud</a>, which brings all your disconnected enterprise data into Salesforce to deliver a comprehensive, 360-degree view of your customer. When we say all your data, we mean it: <a href="https://www.salesforce.com/mulesoft/" target="_self">MuleSoft</a>, the world’s #1 integration and API platform, connects data from anywhere (yes, even mainframes) so you can unite all your islands of data to get a complete view of your customers and business. And our <a href="https://www.salesforce.com/data/zero-copy-partner-network/" target="_self"><ins>Zero Copy Partner Network</ins></a> enables organisations to easily connect and use all their data within the Salesforce Platform without needing to move or copy data between platforms.</p> <p>When you get all your data together in one place, you can do amazing things with <a href="https://www.salesforce.com/analytics/" target="_self">Tableau</a> to explore data, uncover insights and take action across your CRM to better serve your customers. Together, our data solutions empower your people with access to real-time data and insights about your customers and their interactions with your products and services, enabling them to deliver personalised customer experiences at every touchpoint.</p> </div> </section> </div> <div class="accordion__item accordion__item-12 " data-module-id="1720814239954_19at" data-module-name="How are Salesforce AI solutions different from public generative AI models?" data-module-position="12" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-112" class="accordion__trigger" id="accordion1720813394938_103l-112" aria-label="How are Salesforce AI solutions different from public generative AI models?"> <span class="accordion__title relative"> How are Salesforce AI solutions different from public generative AI models? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-112" id="rel1720813394938_103l-112"> <div class="accordion__description"> <p>Public generative AI models can do amazing things, but the model learns from everything you enter into your prompts. That’s why enterprise AI is different — you certainly can’t have public models learning from your sensitive customer data.</p> <p>Salesforce helps you to harness AI to deliver impactful customer experiences across your business with data privacy and security built in. Our Einstein Trust Layer prevents sensitive data from leaving the Salesforce trust boundary, so you can use AI in every app, across every user and in every workflow across your CRM with confidence. Learn more about how we build <a href="https://www.salesforce.com/artificial-intelligence/business/" target="_self">AI for business</a> and learn more about <a href="https://www.salesforce.com/artificial-intelligence/" target="_self">Salesforce Einstein</a>, our native AI.</p> </div> </section> </div> <div class="accordion__item accordion__item-13 " data-module-id="1720814300672_17ly" data-module-name="Where can I find more about Salesforce new releases and product updates?" data-module-position="13" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-113" class="accordion__trigger" id="accordion1720813394938_103l-113" aria-label="Where can I find more about Salesforce new releases and product updates?"> <span class="accordion__title relative"> Where can I find more about Salesforce new releases and product updates? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-113" id="rel1720813394938_103l-113"> <div class="accordion__description"> <p>We incorporate the latest innovations into our products three times a year. But we can’t do it alone. Our customers’ input helps us to develop products that best serve their business needs. Providing continual technology releases gives our customers a competitive advantage.</p> <p>Learn how <a href="https://www.salesforce.com/releases" target="_self"><ins>each Salesforce Release brings hundreds of new products and features</ins></a> — that’s a lot of fresh ideas to keep you ahead of the game and maximise ROI.</p> </div> </section> </div> <div class="accordion__item accordion__item-14 " data-module-id="1720814346326_i1c" data-module-name="Where can I learn more about Salesforce products?" data-module-position="14" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1720813394938_103l-114" class="accordion__trigger" id="accordion1720813394938_103l-114" aria-label="Where can I learn more about Salesforce products?"> <span class="accordion__title relative"> Where can I learn more about Salesforce products? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1720813394938_103l-114" id="rel1720813394938_103l-114"> <div class="accordion__description"> <p>If you haven’t already, make sure that you watch <a href="https://www.salesforce.com/form/demo/product-demos/?d=pb" target="_self"><ins>our latest demos</ins></a> of Salesforce in action. Continue learning about all the incredible solutions that help companies create their own Customer 360 by exploring the product pages of our website.</p> <p>Then, make sure that you head over to the <a href="https://www.salesforce.com/resources/" target="_self"><ins>Salesforce Resource Centre</ins></a> for thought leadership, research and how-to content on the latest topics and resources tailored to your role and industry.</p> </div> </section> </div> </div> </div> </div> </div> </article> </div> </section> </div> </main> <hgf-footer home-href=uk origin=https://wp.sfdcdigital.com/en-gb/wp-json></hgf-footer> <div class="sf-call"> <div class="call-btn-wrapper"> <a class="btn" href="tel:448000868530" aria-label="Contact, By phone"></a> </div> </div> <script type="text/javascript"> window.document.dispatchEvent( new CustomEvent('www_track', { detail: { event: 'custEv_pageDataAvailable', templateName: 'Open Template', templateId: 'open-template', taxonomy: JSON.parse('{"pageTagsManual":[],"pageTagsAuto":[]}'), experiment: { 'optimizelyExp': '', 'optimizelyVar': '', }, }, }) ); </script> <script defer src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/chat.js"></script> <link rel="stylesheet" type="text/css" href="/jByD50WKD/n5kGr/gsNw/V2V5/fG81LQ/F2/RzVw1HRRdY"> <script src="/jByD50WKD/n5kGr/gsNw/V2V5/fG81LQ/Cl/siUARwIkQo" async defer></script> <div id="sec-overlay" style="display:none;"> <div id="sec-container"> </div> </div></body></html>

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