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alt=""></button> </div> </header> <main id="main" tabindex="-1"> <section class="hero hero--sustainability"></section> <div class="inPage"> <button class="inPage__mobile" aria-expanded="false" aria-label="Toggle in page menu links" aria-haspopup="true">ON THIS PAGE:</button> <div class="container"> <div class="row row--center"> <div class="inPage__title">ON THIS PAGE:</div> </div> <div class="row"> <div class="inPage__links"> <a href="#supply-chain">Our supply chain</a> <a href="#locations">Our supply chain sites</a> </div> <div class="inPage__links"> <a href="#due-diligence">Our due diligence system</a> <a href="#communication">Communication</a> </div> </div> </div> </div> <section class="container"> <div class="row row--mid"> <div class="content"> <h1 class="interiorHeading introText">Supply chain sustainability</h1> <p class="introCopy introText">Making the world a better place with technology begins with how that technology is made.</p> <div class="introScroll"><img src="/c/dam/m/en_us/about/csr/esg-hub/_images/global/arrow.svg" alt=""></div> <div class="introLine"> <div class="introLine__mask"></div> <img src="/c/dam/m/en_us/about/csr/esg-hub/_images/global/line.svg" alt=""> </div> </div> </div> </section> <section class="container container--bg"> <div class="row row--mid"> <div class="content"> <p>How our products are made matters to us. Cisco sees the opportunity and responsibility in leveraging our business, global operations, and overall footprint to power an inclusive future for all. We strive to drive a more just and sustainable future for the workers, communities, and ecosystems in our supply chain.</p> <p>We work to identify, mitigate, and communicate human rights and environmental risks, and engage collaboratively with suppliers to drive positive outcomes.</p> </div> </div> </section> <section> <div class="impactGraphic" id="positive-impacts"> <div class="impactGraphic__content"> <h2 class="impactGraphic__heading">How Cisco's supply chain catalyzes positive impacts for workers and communities</h2> <p>The breadth and complexity of Cisco’s supply chain means that there are many ways we can make a positive impact. We set baseline expectations in our <a href="https://www.cisco.com/c/dam/en_us/about/supplier/supplier-guide.pdf" class="link" target="_blank">Supplier Guide</a> and conduct due diligence to uphold workers’ rights and protect the environment from negative impacts of our operations. We enable positive impacts through targeted initiatives designed to support rightsholders, communities, and local ecosystems where we operate so that they can thrive.</p> <div class="flex flex--top"> <div class="impactGraphic__item"> <h3 class="impactGraphic__subHeading">Promoting responsible minerals sourcing</h3> <p>We conduct due diligence aligned with our <a href="https://www.cisco.com/c/dam/en_us/about/citizenship/environment/docs/responsible-minerals-policy.pdf" class="link" target="_blank">Responsible Minerals Policy</a> to source minerals in adherence with our policies around human rights and the environment. We collaborate with external stakeholders to support miners and improve their livelihoods.</p> </div> <div class="impactGraphic__item"> <h3 class="impactGraphic__subHeading">Upholding baseline expectations for responsible conduct</h3> <p>We respect workers’ rights, including health and safety, by supporting conformance with our <a href="https://www.cisco.com/c/en/us/about/csr/impact/environment/supplier-code-of-conduct.html" class="link" target="_blank">Supplier Code of Conduct</a> across the supply chain. We hold our manufacturing partners, component suppliers, logistics partners, and when possible, next-tier suppliers accountable to our expectations.</p> </div> <div class="impactGraphic__item"> <h3 class="impactGraphic__subHeading">Improving conditions for workers</h3> <p>We engage with suppliers to improve working conditions and to collaborate in our efforts to remediate identified adverse impacts. We work to enable workers to have a voice and provide feedback on their working conditions.</p> </div> <div class="impactGraphic__item"> <h3 class="impactGraphic__subHeading">Protecting the environment</h3> <p>We work to address the challenge of climate change across multiple tiers of our supply chain. We also partner with suppliers to mitigate pollution, conserve natural resources, and drive a circular economy.</p> </div> <div class="impactGraphic__item"> <h3 class="impactGraphic__subHeading">Raising the bar</h3> <p>We participate in multistakeholder groups to advocate for robust standards across the industry and design solutions that influence better outcomes for rightsholders and the environment.</p> </div> </div> </div> <img class="impactGraphic__graphic" src="/c/dam/m/en_us/about/csr/esg-hub/_images/supply-chain/sustainability/graphic3.svg" alt=""> </div> </section> <section class="container container--bg container--noBorder"> <div class="row row--mid"> <div class="content"> <h2 class="subHeading" id="supply-chain">Our supply chain</h2> <p>Cisco operates a global, diverse, and resilient supply chain. Through our network of specialist suppliers and partners, Cisco works to manufacture goods in a sustainable and responsible manner. For the second consecutive year, Cisco secured second place in Gartner's Supply Chain Top 25 for our 2024 report, after previously holding the top spot for three years.</p> </div> </div> </section> <section class="logisticsGraphic" id="locations"> <h2 class="impactGraphic__heading">Cisco's manufacturing, logistics, and global repair sites</h2> <div class="logisticsGraphic__map"> <img class="logisticsGraphic__mapGraphic" src="/c/dam/m/en_us/about/csr/esg-hub/_images/supply-chain/sustainability/graphic5.svg" alt="World map showing our manufacturing, logistics, and global repair sites."> <div class="flex flex--top flex--mid" aria-hidden="true"> <div class="logisticsGraphic__key logisticsGraphic__key--2"> <img src="/c/dam/m/en_us/about/csr/esg-hub/_images/supply-chain/sustainability/marker.png" alt=""> <span>manufacturing sites</span> </div> <div class="logisticsGraphic__key logisticsGraphic__key--1"> <img src="/c/dam/m/en_us/about/csr/esg-hub/_images/supply-chain/sustainability/marker.png" alt=""> <span>logistics sites</span> </div> <div class="logisticsGraphic__key logisticsGraphic__key--3"> <img src="/c/dam/m/en_us/about/csr/esg-hub/_images/supply-chain/sustainability/marker.png" alt=""> <span>global repair</span> </div> </div> <button class="longDescLink" data-fancybox data-src="#longDesc1" aria-label="Open a dialog window to access map data"><i class="fal fa-info-circle"></i></button> </div> </section> <section class="container container--bg container--noBorder"> <div class="row row--mid"> <div class="content"> <h3 class="subSubHeading">About our supply chain</h3> <div class="flex"> <ul class="list"> <li><strong>Manufacturing partners:</strong> A select group of suppliers that produce finished Cisco products</li> <li><strong>Component suppliers:</strong> A large group of suppliers that provide parts to our manufacturing partners according to our specifications</li> <li><strong>Logistics service providers:</strong> A group of providers that transport components and finished products</li> <li><strong>Repair partners:</strong> Suppliers who operate repair sites and complete service repairs</li> <li><strong>Indirect supply chain:</strong> Suppliers contracted to provide services or materials for our company’s use and not intended for finished goods</li> </ul> <a target="_blank" href="https://www.cisco.com/c/dam/en_us/about/supply-chain/cisco-supplier-list.pdf" class="sustainabilityCallout"> <img src="/c/dam/m/en_us/about/csr/esg-hub/_images/supply-chain/sustainability/graphic1.svg" alt=""> <span class="link">See our Cisco <br>supplier list</span> </a> </div> <h2 class="subHeading" id="due-diligence">Our due diligence system</h2> <p>Cisco uses the Organisation for Economic Co-operation and Development <a href="https://mneguidelines.oecd.org/OECD-Due-Diligence-Guidance-for-Responsible-Business-Conduct.pdf" class="link" target="_blank">Due Diligence Guidance for Responsible Business Conduc</a>t (OECD Guidance) and the <a href="https://www.ohchr.org/documents/publications/guidingprinciplesbusinesshr_en.pdf" class="link" target="_blank">UN Guiding Principles on Business and Human Rights</a> as the basis for our supply chain due diligence system. Below is an overview of how we drive due diligence, with additional detail by program on the <a href="/c/m/en_us/about/csr/esg-hub/supply-chain/code-of-conduct.html" class="link">Supplier Code of Conduct</a>, <a href="/c/m/en_us/about/csr/esg-hub/supply-chain/human-rights.html" class="link">Human rights in the supply chain</a>, and <a href="/c/m/en_us/about/csr/esg-hub/supply-chain/stewardship.html" class="link">Supply chain environmental stewardship</a> pages.</p> </div> </div> </section> <div class="container margin-top-20"> <div class="row row--mid"> <div class="content"> <h2 class="subHeading center" id="due-diligence-process">Supply chain sustainability due diligence process</h2> </div> </div> <div class="row row--mid"> <img class="diligenceGraphic" src="/c/dam/m/en_us/about/csr/esg-hub/_images/supply-chain/sustainability/graphic6.svg" alt="Infographic detailing our supply chain sustainability due diligence process"> <button class="longDescLink" data-fancybox data-src="#longDesc2" aria-label="Open a dialog window to access infographic data"><i class="fal fa-info-circle"></i></button> </div> </div> <section class="container container--bg container--noBorder"> <div class="row row--mid"> <div class="content"> <h3 class="subSubHeading">Embedding responsible business conduct into policies and management systems</h3> <p>Engaging our suppliers is foundational to driving positive outcomes for rightsholders and the environment. To promote consistent standards across our supply base, we work to communicate and hold suppliers accountable to our policies during the life cycle of our relationship with them. Suppliers acknowledge and affirm that they will abide by the following Cisco policies:</p> <ul class="list"> <li><a href="https://www.cisco.com/c/dam/en_us/about/ac50/ac142/sdbd/Documents/english-cisco-supplier-ethics-policy.pdf" class="link" target="_blank">Supplier Ethics Policy</a></li> <li><a href="https://www.cisco.com/c/en/us/about/csr/impact/environment/supplier-code-of-conduct.html" class="link" target="_blank">Supplier Code of Conduct</a></li> <li><a href="https://www.cisco.com/c/dam/assets/csr/pdf/Human-Rights-Policy.pdf" class="link" target="_blank">Global Human Rights Policy</a></li> <li><a href="https://www.cisco.com/c/dam/en_us/about/supplier-information/respecting-the-rights-of-vulnerable-groups-policy-external.pdf" class="link" target="_blank">Respecting the Rights of Vulnerable Groups Policy</a></li> <li><a href="https://www.cisco.com/c/dam/en_us/about/citizenship/environment/docs/responsible-minerals-policy.pdf" class="link" target="_blank">Responsible Minerals Policy</a></li> <li><a href="https://www.cisco.com/c/dam/assets/docs/juvenile_labor_guidance.pdf" class="link" target="_blank">Juvenile Labor Policy and Expectations</a></li> <li><a href="https://www.cisco.com/c/dam/en_us/about/supplier/processchemicalEN.pdf" class="link" target="_blank">Chemical Management Expectations for Suppliers</a></li> </ul> <p>Establishing strong policies demonstrates our commitment, sets expectations for our suppliers, and helps guide how we and our suppliers operate. Cisco communicates relevant supply chain policies to suppliers through documents such as its <a href="https://www.cisco.com/c/dam/en_us/about/supplier/supplier-guide.pdf" class="link" target="_blank">Supplier Guide</a>, and requires acknowledgement of those policies. Cisco's policies are also embedded in our standard master <a href="https://www.cisco.com/c/en/us/about/supplier-information/access-manufacturing-supplier-connection/portal.html" class="link" target="_blank">purchasing agreements</a> with suppliers.</p> <p>Our Supply Chain Operations (SCO) ESG Steering Committee maintains executive oversight of our environmental and human rights risks and opportunities. It regularly reviews our progress and results and drives integration of ESG into business operations. The committee is chaired by the SCO Senior Vice President and includes other executives representing Global Manufacturing Operations, Services and Logistics, Global Supplier Management, Product and Component Operations, Technology and Quality, Supply Chain Transformation, and Legal. In addition, SCO employees are trained in environmental and human rights issues in the supply chain and are regularly briefed on supplier ESG requirements and their importance to the business.</p> <aside class="sidebar sidebar--fullWidth"> <p>In addition to the SCO executive oversight of ESG, we have steering committees for net zero, circularity, and human rights in the supply chain. These committees work to set and drive strategies that ensure ESG is integrated into business operations and decisions. Senior leaders from various SCO and engineering functions, along with experts in human rights and environmental issues, collaboratively provide the expertise and influence needed to achieve successful ESG outcomes.</p> </aside> <h3 class="subSubHeading">Identifying and assessing actual and potential adverse impacts</h3> <p>Cisco annually conducts social and environmental risk assessments of existing supplier sites. These risk assessments incorporate geographic risk indicators from reputable sources (such as the <a href="https://hdr.undp.org/data-center/human-development-index#/indicies/HDI" class="link" target="_blank">UN Human Development Index</a> and <a href="https://www.unicef.ch/en/what-we-do/national/partners-and-initiatives/childrens-rights-and-business" class="link" target="_blank">UNICEF’s Children’s Rights in the Workplace Index</a>), indicators for forced labor, risks from supplier operations and production, and the supplier’s relationship to Cisco. We also incorporate suppliers’ previous audit performances and repeated nonconformances in our overall methodology.</p> <p>The results of these assessments inform the supplier sites at which Cisco will conduct deeper investigation through onsite audits or surveys. If suppliers are found to be nonconformant to our policies, we engage them to correct issues through Corrective Action Plans (CAPs). Cisco also analyzes the nonconformances from audits and other assessments and uses this analysis to inform the development of training programs to help suppliers prevent or mitigate the most likely or frequent risks.</p> <p>In addition to our annual risk assessment of sites, we assess new suppliers or new supplier sites. Suppliers are required to complete an ESG questionnaire during the onboarding process, which helps us to identify potential social and environmental risks. If risks are identified, we follow up to determine if these need to be addressed prior to launching or scaling business with the supplier. Examples of the types of risk that the questionnaire can identify include:</p> <ul class="list"> <li>Foreign migrant workers paying recruitment fees</li> <li>Student workers employed in positions not related to their field of study</li> <li>Critical Responsible Business Alliance (RBA) Code of Conduct nonconformances in the suppliers’ most recent RBA audit that remain open</li> <li>Existing pollution violations</li> </ul> <aside class="sidebar sidebar--fullWidth"> <p>As Cisco continues to grow through its acquisition strategy, we have taken steps to embed ESG into the evaluation process of target companies. As we aim to source responsibly, we also aim to acquire responsibly. Instead of conducting ESG risk assessments after companies have been acquired, these risk assessments are initiated as soon as a target company is announced. Leveraging a similar risk-vetting process as with new suppliers, we assess if the target company has policies and procedures aligned to our values to safeguard the environment and uphold human rights within their operations and supply chains.</p> </aside> <h3 class="subSubHeading">Ceasing, preventing, and mitigating adverse impacts</h3> <p>Cisco uses multiple strategies to prevent, cease, or mitigate supply chain risks. There are five main levers Cisco employs—some on their own, some in concert with others—when dealing with human rights or environmental nonconformances.</p> <ul class="list list--spacing"> <li> <strong>Supplier capability-building:</strong> We aim to promote best practices and give suppliers and site management a baseline set of skills to address social and environmental risks. For example, in fiscal 2024, we delivered trainings on forced labor risks, health and safety, chemical management, worker engagement, mandatory Human Rights Due Diligence, water conservation, greenhouse gas (GHG) reporting, clean energy procurement, and updates to the RBA Code of Conduct, among others. <aside class="sidebar sidebar--fullWidth"> <h4 class="subSubHeading">From complying to collaborating: building supplier capabilities</h4> <p>At Cisco, we know first-hand the value of fostering collaborative relationships with our suppliers to drive ESG outcomes. When one of our suppliers rolled out a new sustainability program and expressed an openness to learn from Cisco on ESG, we recognized this as an opportunity to pilot a new partnership model to help build their capabilities. We initiated quarterly ESG-focused touchpoints with their sustainability team to support their efforts.</p> <p> This partnership model set the stage for open, transparent conversations about challenges and various paths toward improvement. Cisco shared valuable lessons learned from our own journey, such as overcoming the challenges of greenhouse gas (GHG) emissions accounting or standardizing ESG-related data. In return, the supplier's sustainability team provided insights into their sub-tier supplier management efforts around GHG reduction and industry-level climate work they were involved in.</p> <p>Our conversations advanced to forward-thinking dialogue about tackling shared challenges, the industry’s future trajectory, and ways to stay ahead of the curve. For example, at the start of our engagement, the supplier had not yet set an absolute GHG reductions goal, a Cisco requirement and common industry expectation, but it had committed to setting a Science Based Target to reduce GHG emissions and was in the process of developing the goal. The collaboration enabled open sharing between Cisco and the supplier of common experiences and lessons learnt on climate target setting and roadmap development. Today, the supplier’s target has been formally approved by the Science-Based Target Initiative (SBTi) and the team is ramping up its own supply chain engagement program around GHG reduction. The supplier continues to report its climate progress publicly through annual sustainability reports, CDP, and is collaborating proactively with Cisco to discuss strategies to achieve the established emissions reduction goals.</p> <p>Cisco’s journey toward net zero and advancing other ESG goals is linked with our suppliers’ progress. Collaborating with our suppliers to understand and address their unique challenges has proven to be an effective model for strengthening business relationships and co-innovating solutions that drive mutual environmental and social progress.</p> </aside> </li> <li> <strong>Supplier accountability:</strong> If a supplier is found to be nonconformant with our policies, we work with suppliers to develop, implement, and monitor CAPs to closure as a requirement to do business with us. Supply chain management is routinely informed of suppliers’ performance on these plans and holds suppliers accountable to make progress. When we lack leverage to drive resolution, Cisco collaborates with industry peers to foster collective action. If a supplier fails to make efforts to improve, we may stop awarding new business and, when necessary, terminate the relationship. <br><br>We use supplier scorecards to help measure and manage suppliers’ conformance with Cisco’s environmental and human rights requirements. Scorecards are discussed with suppliers during business reviews. Scorecards also factor into Cisco’s supply chain business processes for sourcing and procurement decisions. Having ESG metrics reported alongside cost, quality, and service delivery allows procurement managers to make informed decisions when awarding business to suppliers. The ESG portion of the scorecard includes information on: <ul class="list margin-top-10"> <li>Conflict minerals reporting and sourcing of minerals in conformance with our policy</li> <li>RBA audit performance and timeliness of closure of CAPs</li> <li>Protection of vulnerable workers, such as foreign migrant workers and young workers</li> <li>GHG emissions reporting and absolute reduction goals</li> <li>Water and waste reporting</li> <li>Pollution prevention activities and environment, health, and safety certifications</li> </ul> </li> <li><strong>Industry collaboration:</strong> Cisco believes cross-industry collaboration is key to communicating clear and consistent standards to suppliers. In presenting a united front, our industry can work collectively to help suppliers make important improvements. Cisco is an active participant in the RBA, of which it was a founding member, the Responsible Minerals Initiative (RMI), the Responsible Labor Initiative (RLI), the Clean Electronics Production Network (CEPN), the Public-Private Alliance for Responsible Minerals Trade (PPA), and the European Partnership for Responsible Minerals (EPRM). Cisco also partners with the Institute of Public & Environmental Affairs (IPE), CDP (formerly Carbon Disclosure Project), Alliance for Water Stewardship (AWS), and the Asia Clean Energy Coalition (ACEC). Learn more about the <a href="/c/m/en_us/about/csr/esg-hub/governance/esg-materiality.html#engagement-initiatives" class="link">stakeholders we engage with to drive impact</a>.</li> <li><strong>Rightsholder engagement:</strong> Cisco works to <a href="/c/m/en_us/about/csr/esg-hub/supply-chain/human-rights.html#communication" class="link">promote the voices of workers</a> in our suppliers’ factories and people in surrounding communities. This includes programs for worker-management collaboration and communication in supplier factories. We also engage with communities surrounding our supplier sites on environmental issues and work to support mining communities through multistakeholder partnerships.</li> <li><strong>Remediation:</strong> Where we have identified that we have contributed to an adverse human rights impact, we aim to provide access to remedy for affected individuals through legitimate processes. For example, when we find that workers are being forced to pay recruitment fees, Cisco works with involved parties, from the supplier to the affected workers, and leverages industry partnerships to help facilitate the repayment of fees to workers.</li> </ul> <p>We encourage employees, workers, and other stakeholders to raise concerns and report suspected violations of our policies through one of our reporting channels, including the <a href="/c/m/en_us/about/csr/esg-hub/trust/ethics.html" class="link">Cisco EthicsLine</a>.</p> <h3 class="subSubHeading">Tracking implementation and results; using lessons learned to improve due diligence</h3> <p>Cisco uses multiple KPIs to track implementation and effectiveness of our due diligence efforts. Our approach to creating and tracking KPIs focuses on: risk identification (such as through audits, surveys, or reports that assess supplier conformance to our policies), supplier performance (whether suppliers address risks and Cisco’s requirements), and change (metrics showing Cisco’s impact). For example, Cisco tracks and reports a number of due diligence <a href="/c/m/en_us/about/csr/esg-hub/supply-chain/due-diligence.html" class="link">program metrics</a> including the number of audits performed as well as key nonconformances identified by country. In addition, we track suppliers’ performance on audits to determine who demonstrates strong conformance and who requires corrective actions. When corrective actions are needed, we monitor them to closure according to the RBA closure timeline. We also monitor supplier and site performance across multiple audit cycles to assess that improvements are sustained over time. We leverage this approach across our programming to assess the effectiveness of our actions and drive improvement of our programs and supplier performance.</p> <p>In addition to tracking performance at the supplier level, Cisco analyzes data to inform ongoing strategic and programmatic decisions, such as capability building, engagement with stakeholders, and program strategies. This creates a positive feedback loop whereby we can continue to improve.</p> <h2 class="subHeading" id="communication">Communicating with key stakeholders</h2> <p>No due diligence effort is complete without communicating to key internal and external stakeholders about successes, challenges, and ongoing issues. Progress toward our goals and to addressing ESG risks is shared with our SCO ESG Steering Committee. Our steering committees for net zero, circularity, and human rights dive more deeply into their respective subject areas to understand the issues and adjust strategies to increase positive outcomes. Supplier conformance to our policies and standards is communicated with the supplier management teams so that they can acknowledge satisfactory performance or support driving improvement by suppliers.</p> <p>We publicly report our efforts here and in our annual <a href="/c/dam/m/en_us/about/csr/esg-hub/_pdf/purpose-report-2024.pdf" class="link" target="_blank">Purpose Report</a>, as well as in our annual Global Statement on the <a href="https://www.cisco.com/c/dam/en_us/about/supply-chain/cisco-modern-slavery-statement.pdf?dtid=osscdc000283" class="link" target="_blank">Prevention of Modern Slavery and Human Trafficking</a>, <a href="https://www.cisco.com/c/dam/en_us/about/citizenship/environment/docs/conflict-minerals-report.pdf?dtid=osscdc000283" class="link" target="_blank">Conflict Minerals Report</a>, <a href="https://www.cisco.com/c/no_no/about/legal/norwegiantransparencyact.html" class="link" target="_blank">Norwegian Transparency Act report</a>, and <a href="/c/m/en_us/about/csr/esg-hub/governance/frameworks/cdp.html" class="link">CDP</a> climate change and water questionnaires.</p> </div> </div> </section> </main> <div class="longDescLightbox" id="longDesc1"> <div class="container"> <div class="row row--mid"> <div class="content"> <h2 class="subHeading">Country/Region of Cisco's manufacturing, logistics, and global repair sites</h2> <h3 class="subSubHeading">Manufacturing sites</h3> <ul class="list"> <li>Brazil</li> <li>China</li> <li>Czech Republic</li> <li>India</li> <li>Malaysia</li> <li>Mexico</li> <li>Taiwan</li> <li>Thailand</li> <li>United States</li> <li>Vietnam</li> </ul> <h3 class="subSubHeading">Logistics sites</h3> <ul class="list"> <li>Hong Kong</li> <li>Mexico</li> <li>Netherlands</li> </ul> <h3 class="subSubHeading">Global repair sites</h3> <ul class="list"> <li>China</li> <li>Hungary</li> <li>India</li> <li>Mexico</li> <li>United States</li> </ul> </div> </div> </div> </div> <div class="longDescLightbox" id="longDesc2"> <div class="container"> <div class="row row--mid"> <div class="content"> <h2 class="subHeading">Supply chain sustainability due diligence process</h2> <h3 class="subSubHeading">Step 1: Embed responsible business conduct into policies and management systems</h3> <ul class="list"> <li>Establish and communicate policies</li> <li>Embed in supplier contracts</li> <li>Exercise governance</li> <li>Train supply chain employees</li> </ul> <h3 class="subSubHeading">Step 2: Identify and assess actual and potential adverse impacts</h3> <ul class="list"> <li>Risk assessments</li> <li>Audits and assessments</li> <li>Prioritization of impacts</li> <li>Alignment of sustainability and business strategies</li> </ul> <h3 class="subSubHeading">Step 3: Cease, prevent, and mitigate adverse impacts</h3> <ul class="list"> <li>Capability building</li> <li>Scorecards and accountability</li> <li>Corrective Action Plans and closure</li> <li>Industry collaboration</li> <li>Consultation with rightsholders</li> <li>Multistakeholder partnerships</li> <li>Assessment of Cisco's role in impacts</li> </ul> <h3 class="subSubHeading">Step 4: Track results and use lessons learned to improve programs</h3> <ul class="list"> <li>Key performance indicators (KPIs)</li> <li>Identify improvements to programs</li> </ul> <h3 class="subSubHeading">Step 5: Communicate</h3> <ul class="list"> <li>Public reporting</li> <li>Report to supply chain teams on suppliers' performance</li> </ul> <h3 class="subSubHeading">Step 6: Remediate identified adverse impacts</h3> <p class="footnote margin-top-40">*Based on the OECD Guidance for Responsible Business Conduct</p> </div> </div> </div> </div> <footer role="contentinfo"> <nav class="footerSitemap" aria-label="Footer site map"> <div class="container"> <div class="row row--top"> <div class="footerSitemap__section"> <a data-section="governance" href="/c/m/en_us/about/csr/esg-hub/governance.html" class="footerSitemap__landing">Strategy and governance</a> 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