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var referConfig = {"cookieName":"mp_refer","prefix":"code","isUrlParam":true,"defaultReferUrl":false}; var value; if (referConfig.isUrlParam) { value = ieurl.getLocationParameters(window.location, 'both')[referConfig.prefix]; } else { value = window.location.hash; if (value) { if (referConfig.prefix && (value.indexOf(referConfig.prefix) !== -1)) { value = value.substr(referConfig.prefix.length + 1) } else { value = value.substr(1); } } } setCookie(value, referConfig); function setCookie(value, referConfig) { if (value) { $.mage.cookies.set(referConfig.cookieName, value); if (referConfig.defaultReferUrl) { window.location = referConfig.defaultReferUrl; } } } }); //]]> </script>  <section class="block faq-container center-section"> <h2>FAQ</h2> <div data-bind="scope:'faq-grid'">  </div> </section> <script type="text/x-magento-init"> { "*": { "Magento_Ui/js/core/app": { "components": { "faq-grid": { "component": "CJ_Faq/js/faq/1column/grid" } } } } } </script> <script type="text/x-magento-init"> { "*": { "CJ_Faq/js/faq/1column/grid": { "items": [{"category_id":"10","name":"[SHOP] Shipping","description":"[SHOP] Shipping","sort_order":"1","store_id":"12","status":"1","type":"0","faq_items":[{"faq_id":"49","category_id":"10","question":"When will my order be shipped?","answer":"After the sales period closes, artist's signature (at least 3 to 4 weeks), and packaging (2 to 3 days) will take place. Delivery time varies depending on the shipping company selected at the time of purchase.\r\n\r\nEMS : It takes 15 days after shipping starts, but it may take up to a month depending on the region.\r\nFedex, Yamato, Singapore shipping : 7 to 10 days after shipping starts ","sort_order":"1","status":"1","type":"0"},{"faq_id":"50","category_id":"10","question":"I'd like to know the current delivery status of the product I ordered. ","answer":"<p>You can check out the details of your order by selecting your order number on MY PAGE> My Shipping Information> Recent Order Delivery Tracking menu.<\/p>","sort_order":"2","status":"1","type":"0"},{"faq_id":"51","category_id":"10","question":"I received a tracking number, but it cannot be tracked. ","answer":"<p>If the product is in the process of being handed over to the shipping company, it cannot be tracked.<\/p>","sort_order":"3","status":"1","type":"0"},{"faq_id":"52","category_id":"10","question":"Who pays custom duties?","answer":"<p>The purchaser is responsible for the cost.<\/p>","sort_order":"4","status":"1","type":"0"},{"faq_id":"53","category_id":"10","question":"I'd like to change the shipping address.","answer":"<p>If the product your ordered is in the status of 'product being prepared', please contact customer service. <br>From the status of 'being prepared for shipping' and on, the shipping information is already sent to the courier company therefore it is impossbile to change your shipping address.<\/p>","sort_order":"5","status":"1","type":"0"}]},{"category_id":"11","name":"[SHOP] Payment","description":"[SHOP] Payment","sort_order":"2","store_id":"12","status":"1","type":"0","faq_items":[{"faq_id":"54","category_id":"11","question":"What payment methods are available?","answer":"<p>The korean site accepts payment by credit card, Kakao Pay, Samsung Pay, SSG Pay, and Payco. <br>The overseas site accepts payment by credit card, ALIPAY, WECHAT(PC).<\/p>","sort_order":"1","status":"1","type":"0"},{"faq_id":"55","category_id":"11","question":"What is the maximum possible quantity?","answer":"<p>The maximum packaging quantity per order is 20 pieces.<\/p>","sort_order":"2","status":"1","type":"0"}]},{"category_id":"12","name":"[SHOP] Product ","description":"[SHOP] Product ","sort_order":"3","store_id":"12","status":"1","type":"0","faq_items":[{"faq_id":"56","category_id":"12","question":"Can I decide on the member's signature?","answer":"<p>For random member signed albums, you cannot choose the member.<\/p>","sort_order":"1","status":"1","type":"0"},{"faq_id":"57","category_id":"12","question":"I'd like to know if there are any special gifts included in the pre-orders. ","answer":"<p>All products sold in Mwave are limited edition, it may not include other components that are special to pre-orders.<\/p>","sort_order":"2","status":"1","type":"0"},{"faq_id":"58","category_id":"12","question":"Will OOO be in store? ","answer":"<p>We cannot disclose the artist before it comes to the store.<\/p>","sort_order":"3","status":"1","type":"0"},{"faq_id":"59","category_id":"12","question":"The product I want is out of stock. Will it be restocked?","answer":"<p>All products sold in Mwave will not be resold after the sales period is over or the product is sold out.<\/p>","sort_order":"4","status":"1","type":"0"},{"faq_id":"60","category_id":"12","question":"I want to purchase a product whose sales period has ended. ","answer":"<p>Products whose sales period are over cannot be purchased. <\/p>","sort_order":"5","status":"1","type":"0"},{"faq_id":"61","category_id":"12","question":"What is the sales period on the product?","answer":"<p>It is a product that can be purchased\/canceled from the start to the end of the sales period. <br>The sales period is based on Korean time (KST) and purchasing\/canceling is not possbile after the sales period ends.<\/p>","sort_order":"6","status":"1","type":"0"}]},{"category_id":"13","name":"[SHOP] Cancel\/Refund","description":"[SHOP] Cancel\/Refund","sort_order":"4","store_id":"12","status":"1","type":"0","faq_items":[{"faq_id":"62","category_id":"13","question":"I'd like a refund for the product I purchased. ","answer":"<p>Artist signed albums are made-to-order products therefore cannot be refunded due to a simple change of mind. <br>Refunds are possible only for products with defects or with missing components by contacting customer service.<\/p>","sort_order":"1","status":"1","type":"0"},{"faq_id":"63","category_id":"13","question":"I requested to cancel my order, but the refund amount has not been deposited yet. ","answer":"<p>It may take 3-4 business days depending on the credit card company for the refund amount to be deposited after the request for refund is processed.<\/p>","sort_order":"2","status":"1","type":"0"},{"faq_id":"64","category_id":"13","question":"Please cancel the order (for a product whose sales period is over). ","answer":"<p>Orders cannot be canceled for products whose sales period is over.<\/p>","sort_order":"3","status":"1","type":"0"},{"faq_id":"65","category_id":"13","question":"How long does it take for a refund to be completed? ","answer":"<p>It may take 3-4 business days depending on the credit card company for the refund amount to be deposited after the request for refund is processed.<\/p>","sort_order":"4","status":"1","type":"0"}]},{"category_id":"14","name":"[SHOP] Other","description":"[SHOP] Other","sort_order":"5","store_id":"12","status":"1","type":"0","faq_items":[{"faq_id":"66","category_id":"14","question":"I received the product, but there is no artist signature. ","answer":"<p>If you submit your order number and photo of the product your received through MY PAGE, we will reply after checking the status of your product.<\/p>","sort_order":"1","status":"1","type":"0"},{"faq_id":"67","category_id":"14","question":"A component is missing from the album. ","answer":"<p>If you submit your order number and photo of the product your received through MY PAGE, we will reply after checking the status of your product.<\/p>","sort_order":"2","status":"1","type":"0"},{"faq_id":"68","category_id":"14","question":"The product is damaged. ","answer":"<p>If you submit your order number and photo of the product your received through MY PAGE, we will reply after checking the status of your product.<\/p>","sort_order":"3","status":"1","type":"0"}]},{"category_id":"15","name":"MEET&GREET","description":"MEET&GREET","sort_order":"6","store_id":"12","status":"1","type":"0","faq_items":[{"faq_id":"69","category_id":"15","question":"I'd like to change the message I submitted. ","answer":"Messages cannot be changed after they are submitted. ","sort_order":"1","status":"1","type":"0"},{"faq_id":"70","category_id":"15","question":"Where can I watch MEET&GREET live?","answer":"<p>You can watch it on the Mwave Youtube channel.<\/p>","sort_order":"2","status":"1","type":"0"},{"faq_id":"71","category_id":"15","question":"What is the criteria for selecting Top Supporters?","answer":"<p>Top Supporters are selected in order of the amount of purchases made of MEET&GREET products.<\/p>","sort_order":"3","status":"1","type":"0"},{"faq_id":"72","category_id":"15","question":"I purchased a MEET&GREET product, but I want a refund. ","answer":"<p>MEET&GREET products can be purchased or canceled until the live broadcast starts.<\/p>","sort_order":"4","status":"1","type":"0"},{"faq_id":"73","category_id":"15","question":"I won the jigsaw puzzle event, when do I receive the photo card?","answer":"<p>It will be shipped together with the signed album you purchased.<\/p>","sort_order":"5","status":"1","type":"0"},{"faq_id":"74","category_id":"15","question":"Who can participate in the jigsaw puzzle?","answer":"<p>Only members who have purchased MEET&GREET products can participate.<\/p>","sort_order":"6","status":"1","type":"0"},{"faq_id":"75","category_id":"15","question":"I'd like to know the number of chances I can use for the jigsaw puzzle. ","answer":"<p>You can participate as much as the amount of purchases made of MEET&GREET products (number of chances equal the number of signed albums purchased). You can check the number of chances you have to participate in MY PAGE.<\/p>","sort_order":"7","status":"1","type":"0"}]},{"category_id":"16","name":"M COUNTDOWN","description":"M COUNTDOWN","sort_order":"7","store_id":"12","status":"1","type":"0","faq_items":[{"faq_id":"76","category_id":"16","question":"I cannot connect to the M COUNTDOWN On-air. ","answer":"<p>It is not possible to watch it in certain countries such as Korea, Japan, Taiwan, Thailand and the Philippines. 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","answer":"<p>The country (nationality) selected when signing up for a membership cannot be changed. <br>If you want to change it, please register for a membership with a new ID.<\/p>","sort_order":"3","status":"1","type":"0"},{"faq_id":"82","category_id":"17","question":"What is the standard for voting?","answer":"<p>Voting is possible based on the social media linked to the account.<\/p>","sort_order":"4","status":"1","type":"0"},{"faq_id":"83","category_id":"17","question":"I want to leave, but I cannot cancel my membership. 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