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Help and contact – Business Service
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<h1 data-noindex>Help and contact</h1> <p>We offer expertise on all business topics and are exclusively available to bahn.business customers. Please feel free to contact us.</p> </div> <link rel="stylesheet" type="text/css" href="/.resources/bahn-common-light/webresources/css/breadcrumb-068223b8.css"/> <nav aria-label="Breadcrumb" class="breadcrumb-overview"> <ol class="breadcrumb__list flex hidden-s hidden-xs"> <li class="breadcrumb__item"> <a class="breadcrumb__home" href="/en/bahnbusiness">Home<span class="sr-only">Home</span></a> </li> <li class="breadcrumb__item"> <span aria-current="page">Help and contact</span> </li> </ol> </nav> <div id="content"> <div class="c c--s" aria-hidden="true"> <span class="h1 ">Help and contact</span> <p class="lead ">We offer expertise on all business topics and are exclusively available to bahn.business customers. Please feel free to contact us.</p> </div> <div id="js-suche-app" data-app-config='{ "headline":"What would you like to know?", "isHeadlineSrOnly":false, "pretext":"Enter your search term(s) here.", "zeroResultText":"Leider konnten wir zu diesem Suchbegriff keine passenden Ergebnisse finden.", "disableFaqSearch":true, "link": { "linkHref": "/en/help", "linkInfo": "", "linkTitle": "Search for private travellers", "linkLabel": "Search for private travellers", "openInNewTab": false } }' data-faq-search-config='{ "minResultListLength":"20", "disableFiltering":true, "prefilter":"", "zeroResultText":"Leider konnten wir zu diesem Suchbegriff keine passenden Ergebnisse finden." }' data-faq-endpoint-config='{ "bahnbusiness": "true" }' data-tracking='{ "positionInContent": 1, "dataTrack": "" }' data-suche-i18n='{ "tabLabelSuche":"Pages", "tabLabelFaqSearch":"FAQ", "linkGenericText": "Further information", "linkDownloadText": "File download", "searchResultsTextSingular":"There is [[numberOfResults]] result for your search.", "searchResultsTextPlural":"There are [[numberOfResults]] results for your search.", "searchResultsTextLoading":"Loading results...", "furtherResultsButtonLabel":"Load more results", "searchFieldPlaceholder":"Search", "searchButtonLabel":"Search", "searchFieldLabel":"Search term", "showMoreButtonLabel":"Load more results", "srOnlySearchResultsTextSingular":"There is [[numberOfResultsSearch]] search result for Pages and [[numberOfResultsFaq]] search result for FAQ.", "srOnlySearchResultsTextPlural":"There are [[numberOfResultsSearch]] search results for Pages and [[numberOfResultsFaq]] search results for FAQ.", "srOnlySearchButtonLabel":"Search by your input", "srOnlyTabLabelSuche":"Search results for pages", "srOnlyTabLabelFaqSearch":"Search results for FAQ", "singlePageLinkLabel":"Open this information in a new tab", "resetFilterLabel":"Reset filter", "filterBlockLabel":"Refine the selection:", "srOnlyFilterBy":"filterAccordion.srOnly.filterBy", "srOnlyFilterRemove":"filterAccordion.srOnly.filterRemove", "genericSrOnlyPrevText": "Further information", "genericSrOnlyDownloadText": "File download" }' > <div class="suche"> <div class="suche__head-container c c--s"> <h2 class="suche__headline h2 ">What would you like to know?</h2> <p class="suche__pretext">Enter your search term(s) here.</p> </div> <div class="suche-field__wrapper c flex"> <div class="suche-field__white-box"> <div class="suche-field__inner"> <search class="suche-field flex"> <form class="suche-field__form flex flex-auto"> <input name="placeholderSuche" value="" type="search" id="placeholderSuche" class="suche-field__form-input flex-auto" placeholder="Search" disabled="disabled" /> <button type="submit" class="suche-field__form-btn btn flex-100 flex-reset-m flex-reset-l btn--disabled" disabled="disabled">Search</button> </form> </search> </div> </div> </div> </div> </div> <div class="faq-list c c--s"> <h2 class="h2 faq__headline ">Frequently asked questions from other customers</h2> <div class="accordion faq__results flex" data-allow-toggle data-allow-multiple> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-2_0" id="btn-2_0" data-reference="deutschlandticket-no-longer-displayed"> My Deutschland-Ticket is no longer displayed in the app. What can I do? <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-2_0" role="region" aria-labelledby="btn-2_0" class="accordion-element__folding-content"> <div class="text-image c"> <div class="text-image__text rte"> <p>If your ticket is no longer displayed, you can add it at any time. Simply go to "Travel„ in the app and add the number from your activation email.</p> <p>Please note: If you order a new Deutschland-Ticket, additional costs will occur.</p> </div> </div> <div class="faq__link-list link-list-container c"> <ul> <li> <a class="link--external " href="https://abo.bahn.de/portal/#/" target="_blank" rel="noopener noreferrer" > <span aria-hidden="true"> Aboportal (subscription portal) </span> <span class="sr-only">Further information: Aboportal (subscription portal)</span> </a> </li> <li> <a class="link " href="/en/booking-information/db-navigator" > <span aria-hidden="true"> App DB Navigator </span> <span class="sr-only">Further information: App DB Navigator</span> </a> </li> </ul> </div> <div class="c"> <a href="/en/bahnbusiness/faq/deutschlandticket-no-longer-displayed" target="_blank" class="link">Open this information in a new tab</a> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-2_1" id="btn-2_1" data-reference="bahncard-business-private-purpose"> Can I use the BahnCard Business for private purposes? <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-2_1" role="region" aria-labelledby="btn-2_1" class="accordion-element__folding-content"> <div class="text-image c"> <div class="text-image__text rte"> <p>Yes. However we recommend to be aligned with the respective travel guidelines of the company.</p> <p>When using it privately, please also make sure that you do buy ticket for private customers.</p> </div> </div> <div class="c"> <a href="/en/bahnbusiness/faq/bahncard-business-private-purpose" target="_blank" class="link">Open this information in a new tab</a> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-2_2" id="btn-2_2" data-reference="bahncard-business-bahnbonus-points"> Do I receive BahnBonus points when I purchase a BahnCard 100 for business travellers? <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-2_2" role="region" aria-labelledby="btn-2_2" class="accordion-element__folding-content"> <div class="text-image c"> <div class="text-image__text rte"> <p>Yes, you will receive bonus and status points for the BahnCard 100 for business travellers on your BahnBonus account.</p> </div> </div> <div class="c"> <a href="/en/bahnbusiness/faq/bahncard-business-bahnbonus-points" target="_blank" class="link">Open this information in a new tab</a> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-2_3" id="btn-2_3" data-reference="invoice-business-travel"> When will I receive an invoice for business travel bookings? <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-2_3" role="region" aria-labelledby="btn-2_3" class="accordion-element__folding-content"> <div class="text-image c"> <div class="text-image__text rte"> <p>If you <strong>order a BahnCard Business</strong>, you will receive an invoice by e-mail.<br /> If you book a BahnCard Business for a someone else, the person whose name the BahnCard Business is issued to will receive an invoice.</p> <p>If you <strong>book a ticket</strong>, you will receive a ticket and an invoice separately by e-mail.<br /> If you book a ticket for someone else, you will receive a booking confirmation and an invoice. The person traveling will receive a ticket.</p> <p>When paying with a corporate card (e.g. Airplus), the applicable invoice is generated by the corporate card provider.</p> </div> </div> <div class="c"> <a href="/en/bahnbusiness/faq/invoice-business-travel" target="_blank" class="link">Open this information in a new tab</a> </div> </div> </div> <div class="accordion__accordion-element accordion-element js-accordion-element"> <h3 class="h3 accordion-element__headline"> <button class="js-accordion-trigger" aria-expanded="false" aria-controls="cont-2_4" id="btn-2_4" data-reference="bahncard-business-transferable"> Is the BahnCard Business transferable? <span class="accordion-element__headline-icon"></span> </button> </h3> <div id="cont-2_4" role="region" aria-labelledby="btn-2_4" class="accordion-element__folding-content"> <div class="text-image c"> <div class="text-image__text rte"> <p>No, the BahnCard Business is linked to one person and cannot be transferred.</p> </div> </div> <div class="c"> <a href="/en/bahnbusiness/faq/bahncard-business-transferable" target="_blank" class="link">Open this information in a new tab</a> </div> </div> </div> </div> </div> <div class="highlighted"> <div class="teaser-block-wrapper flex "> <div class="teaser-block c flex flex-100" data-noindex> <div class="content-teaser flex-100 flex-50-m flex-33-l "> <div class="content-teaser--body is-clickable"> <div class="content-teaser__text-wrapper"> <h3 class="content-teaser__headline">Cancel or refund ticket</h3> </div> <a href="/en/bahnbusiness/meine-reisen" class="stretched-link stretched-link--empty" data-track data-trackingCode=teaserBlock_3-1_button_Cancelorrefundticket> <span class="sr-only">To my trips</span> </a> </div> <a class="teaser-button btn " href="/en/bahnbusiness/meine-reisen" data-track data-trackingCode=teaserBlock_3-1_button_Cancelorrefundticket > <span aria-hidden="true"> To my trips </span> <span class="sr-only">To my trips</span> </a> </div> <div class="content-teaser flex-100 flex-50-m flex-33-l "> <div class="content-teaser--body is-clickable"> <div class="content-teaser__text-wrapper"> <h3 class="content-teaser__headline">Manage BahnCard Business</h3> </div> <a href="https://int.bahn.de/en/bahnbusiness/buchung/kundenkonto/bahncard" class="stretched-link stretched-link--empty" data-track=external data-trackingCode=teaserBlock_3-2_button_ManageBahnCardBusiness> <span class="sr-only">Manage BahnCard Business: To customer account</span> </a> </div> <a class="teaser-button btn " href="https://int.bahn.de/en/bahnbusiness/buchung/kundenkonto/bahncard" data-track=external data-trackingCode=teaserBlock_3-2_button_ManageBahnCardBusiness > <span aria-hidden="true"> To customer account </span> <span class="sr-only">Manage BahnCard Business: To customer account</span> </a> </div> <div class="content-teaser flex-100 flex-50-m flex-33-l "> <div class="content-teaser--body is-clickable"> <div class="content-teaser__text-wrapper"> <h3 class="content-teaser__headline">Manage customer account</h3> </div> <a href="https://int.bahn.de/en/bahnbusiness/buchung/kundenkonto/ihrkonto" class="stretched-link stretched-link--empty" data-track=external data-trackingCode=teaserBlock_3-3_button_Managecustomeraccount> <span class="sr-only">Manage customer account: To customer account</span> </a> </div> <a class="teaser-button btn " href="https://int.bahn.de/en/bahnbusiness/buchung/kundenkonto/ihrkonto" data-track=external data-trackingCode=teaserBlock_3-3_button_Managecustomeraccount > <span aria-hidden="true"> To customer account </span> <span class="sr-only">Manage customer account: To customer account</span> </a> </div> </div> </div> </div> <div class="text-image c--s c"> <h2 class="h2">Would you like to call us?</h2> <div class="text-image__text rte"><p><a href="tel:+4930 297 19019">+49 30 297 19019</a></p> <p><strong>Availability</strong>: Monday to Friday 8:00 am to 6:00 pm<br /> Some services under this number have extended availability.</p> <p><strong>Booking, </strong><strong>canceling</strong><strong> or </strong><strong>billing</strong><br /> Monday to Saturday from 8:00 am to 8:00 pm</p> <p><strong>BahnCard Business</strong><br /> Monday to Friday from 8:00 am to 8:00 pm</p> <p><strong>BahnCard 100 and BahnBonus</strong><br /> Monday to Sunday from 8:00 am to 8:00 pm</p> </div> </div> <div class="link-list data-noindex c--s c"> <h2 class="h2">Would you like to write us?</h2> <ul class="grid grid-50-m"> <li> <a href="/en/bahnbusiness/contact/contact-form" class="link " target="" rel="" > To the contact form </a> </li> </ul> </div> </div> <div class="back-to-top"><a class="back-to-top-button"></a></div> </main> <div id="js-overlay-app"></div> <footer id="footer"> <div id="footer--bg-light" class="footer--bg-light"> </div> <div class="footer--bg-dark"> <div id="footer--image-bar" class="footer-image-bar flex c"> <link rel="stylesheet" type="text/css" 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