Twenty-First-Century Access Services: On the Front Line of Academic Librarianship, Second Edition

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This Web Account is for both Members and non-Members. <strong>Note that your ALA Member discount will be applied at the final step of the checkout process.</strong></p> <p><strong>If you are Tax-Exempt</strong>, please verify that your account <strong>is currently</strong> set up as exempt before placing your order, as our new fulfillment center will need current documentation. <a href="https://alastore.ala.org/shipping-tax-information"><strong>Learn how to verify here.</strong></a></p> </div> <div class="field field--name-field-ordering-information-link field--type-link field--label-hidden field__item"><a href="/ordering-information" target="_blank">More Ordering Information</a></div> </div> </div> <div> <div class='group-product-details'> <div class="easy-responsive-tabs"> <ul class="resp-tabs-list" role="tablist"> <li tabindex="0">Description</li> <li tabindex="0">Table of Contents</li> <li tabindex="0">About the authors</li> </ul> <div class="resp-tabs-container"> <div role="tabpanel" id="tab_item-0"> <div class="clearfix text-formatted field field--name-field-body field--type-text-with-summary field--label-hidden field__item"><p>Access services is the administrative umbrella typically found in academic libraries where the circulation, reserves, interlibrary loan, stacks maintenance, and related functions reside. These functions are central to daily operations and the staff are often seen as “the face” of the library. But while access services impact every user of the academic library, these functions can be unseen and often go unnoticed and uncelebrated. <br> <br>This thoroughly revised edition of 2013’s seminal <em>Twenty-First-Century Access Services</em> highlights the expanded duties of these departments; the roles these services continue to play in the success of the library, students, and faculty; and the knowledge, skills, and abilities these library workers need. In four parts it explores:</p> <ul> <li>Facilitating Access</li> <li>Leading Access Services</li> <li>Assessing Access Services</li> <li>Developing Access Services Professionals </li> </ul> <p>Chapters take in-depth looks at functions including circulation, stacks management, resource sharing, course reserve management and controlled digital lending, user experience, and assessing and benchmarking access services. The book also contains the full text of ACRL’s new <em>A Framework for Access Services Librarianship: An Initiative Sponsored by the Association of College and Research Libraries’ Access Services Interest Group</em> and a look at how it was developed and approved.<br> <br><em>Twenty-First-Century Access Services</em> demonstrates access services’ value, defines their responsibilities and necessary skills, and explores how access services departments are evolving new and traditional services to support the academic mission of their institutions. It is geared toward both access services practitioners and library and information science graduate students and faculty.</p> </div> </div> <div role="tabpanel" id="tab_item-1"> <div class="clearfix text-formatted field field--name-field-book-contents field--type-text-with-summary field--label-hidden field__item"><p><em>Foreword from the first edition<br>James G. Neal<br><br>Introduction<br>Michael J. Krasulski and Trevor A. Dawes</em><br><br><strong>Part I. Facilitating Access</strong><br>Chapter 1. Circulation<br>Karen Glover<br> <br>Chapter 2. Stacks Management<br>David W. Bottorff<br> <br>Chapter 3. Resource Sharing<br>Megan Gaffney<br> <br>Chapter 4. Course Reserve Management: Evolution vs. Revolution<br>Tom Bruno<br> <br>Chapter 5. Building Management Responsibilities for Access Services<br>David W. Bottorff, Katherine Furlong, and David McCaslin<br> <br>Chapter 6. Emerging Technologies and Spaces in Access Services<br>David McCaslin and Katherine Furlong<br> <br><strong>Part II. Leading Access Services  </strong><br>Chapter 7. The ACRL Framework Access Services Librarianship<br>Brad Warren<br> <br>Chapter 8. User Experience and Access Services<br>Rachel Pisciotta, Katherine Fischer, and Kristina Rose<br><strong> <br>Part III. Assessing Access Services</strong><br>Chapter 9. Access Services and the Success of the Academic Library          <br>Paul Sharpe<br> <br>Chapter 10. Assessing and Benchmarking Access Services<br>Nancy B. Turner and Justin Hill<br> <br><strong>Part IV. Developing Access Services Professionals</strong><br>Chapter 11. Access Services in Library and Information Science Education<br>Michael J. Krasulski and David McCaslin<br> <br>Chapter 12. The Kept-Up Access Services Professional<br>Michael J. Krasulski and Stephanie Atkins Sharpe<br> <br><em>Conclusion<br>Trevor A. Dawes and Michael J. Krasulski<br><br>Appendix. A Framework for Access Services Librarianship: An Initiative Sponsored by the<br>Association of College and Research Libraries’ Access Services Interest Group (2020)<br> <br>About the Authors</em></p> </div> </div> <div role="tabpanel" id="tab_item-2"> <div class="field field--name-field-book-author field--type-entity-reference field--label-hidden field__items"> <div class="field__item"> <article class="node node--type-author node--view-mode-teaser"> <h3><span class="field field--name-title field--type-string field--label-hidden">Michael J. Krasulski</span> </h3> <div class="node__content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p><strong>Michael J. Krasulski</strong> is an Assistant Professor in and Department Head of the Library and Educational Resources Department at the Community College of Philadelphia. He is also serves as the Access Services Librarian. He was previously Associate Professor of Information Science and Coordinator of Access Services at the University of the Sciences in Philadelphia. Michael is continually working on various research projects that he hopes will improve the status of access services librarians within the profession. He earned his MSLIS from Drexel University and has an additional masters degree from Temple University. Additionally, he is the book review editor for and serves on the editorial board of the <em>Journal of Access Services</em>.</p> </div> </div> </article> </div> <div class="field__item"> <article class="node node--type-author node--view-mode-teaser"> <h3><span class="field field--name-title field--type-string field--label-hidden">Trevor A. Dawes</span> </h3> <div class="node__content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p><strong>Trevor A. Dawes</strong>, a librarian, educator, and consultant, has worked in the academic library sector for over 20 years, developing and providing service-enhancing training and professional development opportunities that positively impact library-wide projects and programs. Dawes also facilitates workshops on leadership development and diversity, improving librarians’ and library workers’ knowledge, skills, competencies, and abilities. A published author and presenter, Dawes has written or edited books, book chapters, and articles and presented on various topics at local, national, and international conferences.  Dawes earned his Master of Library Science from Rutgers University and has two additional master’s degrees in educational leadership and educational administration from Teachers College, Columbia University. </p> </div> </div> </article> </div> </div> </div> </div> </div> </div> <aside class='more-like-this' aria-label='Also of interest'> <h2>Also of Interest:</h2> <div class='product-teasers-4'> <article class="product teaser"> <a href="/content/twenty-first-century-access-services-front-line-academic-librarianship-second-edition" aria-label="Click to go to Twenty-First-Century Access Services: On the Front Line of Academic Librarianship, Second Edition" hreflang="en"><picture > <source 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Twenty-First-Century Access Services: On the Front Line of Academic Librarianship, Second Edition—eEditions PDF e-book