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Was ist eine Chat-Übersicht? (+ Kostenlose Probephase) | LiveAgent
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li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons a.Button{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding-left:1.7em;padding-right:1.7em;margin-right:0;margin-left:0}#app .Header__navigation__buttons a.Button--login{margin-left:0 !important}#app .Header__navigation ul.nav{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation ul.nav li{padding:0 1.25em}#app .Header__navigation ul.nav li ul{display:none}#app .Header__navigation ul.nav li ul a::before,#app .Header__navigation ul.nav li ul a::after{display:none !important}#app .Header__navigation ul.nav ul{-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:nowrap row;flex-flow:nowrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;position:fixed;top:4.5625em;left:0;right:0;z-index:2;margin:auto;padding:2.8125em 0 1.5625em}.admin-bar #app .Header__navigation ul.nav ul{top:6.5em}#app .Header__navigation ul.nav ul.active{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}#app .Header__navigation ul.nav ul::after{content:"";background-color:#fff;background-color:var(--main-nav-submenu-background);position:absolute;top:0;width:100vw;height:100%;-webkit-box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);z-index:-1}#app .Header__navigation ul.nav ul ul{padding:.9375em 0 0;width:calc(100% + 1.875em)}#app .Header__navigation ul.nav ul ul li>a{display:block}#app .Header__navigation ul.nav ul ul li .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75rem;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation ul.nav ul li{padding:0 0 0 1.875em;width:20%}#app .Header__mobile__hamburger{display:none}.admin-bar #app .Header{top:2em}.admin-bar #app .Header__navigation{top:unset}}@media(min-width:1024px) and (hover:hover){#app .Header__navigation ul.nav li:hover ul{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}}@media(min-width:1180px){.Header__flags{margin-left:1.875em;border-left:.0625em solid #000}.Header__flags--mainmenu{right:2.5em}body.login #app{height:100vh}#app .LoginBlock .wrapper{height:29.5em}#app .Header__navigation .Header__flags__mobile{display:none}#app .Header__navigation 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Jetzt 30 Tage kostenlos testen!"' hreflang="de-DE" onover-preload="1">Live-Chat<div class="menu-item-description">Schnellster Live-Chat auf dem Markt</div></a></li> </ul> </li> <li id="menu-item-166413" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166413"><a href="#" title="Optimieren Sie Ihren Kundenservice mit der LiveAgent Chat Übersicht. 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Starten Sie Ihre kostenlose Testversion und optimieren Sie Ihre Social-Media-Interaktionen jetzt!" hreflang="de-DE" onover-preload="1">Soziale Medien<div class="menu-item-description">Antworten Sie Ihren Followern direkt von LiveAgent aus</div></a></li> <li id="menu-item-695204" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695204"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#phone"></use></svg><a href="https://www.liveagent.de/call-center-software/" title='Entdecken Sie LiveAgent Callcenter-Software: kristallklarer Sound, Omnichannel-Support & 30 Tage gratis testen – keine Kreditkarte nötig!"' hreflang="de-DE" onover-preload="1">Callcenter<div class="menu-item-description">Eingebaute Callcenter-Software</div></a></li> <li id="menu-item-874593" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-874593"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#lightbulb"></use></svg><a href="https://www.liveagent.com/liveagent-knowledge-base-software/" title="Create stunning knowledge bases & FAQs with LiveAgent! Empower customers with instant answers. Free 30-day trial, no credit card required." hreflang="en-US" onover-preload="1">Wissensdatenbank<div class="menu-item-description">Bieten Sie Selbstbedienungs-Optionen an</div></a></li> </ul> </li> <li id="menu-item-166404" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166404"><a href="#" title="Optimieren Sie Ihren Kundenservice mit der LiveAgent Chat Übersicht. Testen Sie 14 Tage kostenlos und proaktiv Besucher einladen!" hreflang="de-DE">Anwendungsfälle</a> <ul class="sub-menu"> <li id="menu-item-166362" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-166362"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-business-solutions"></use></svg><a href="https://www.liveagent.de/business/" title='Entdecken Sie LiveAgent – skalierbare Helpdesk-Software für blitzschnellen Kundenservice. 14 Tage kostenlos testen, keine Kreditkarte nötig!"' hreflang="de-DE" onover-preload="1">Geschäftslösungen<div class="menu-item-description">Verschiedene Unternehmen, verschiedene Lösungen</div></a></li> <li id="menu-item-166366" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-166366"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#shop"></use></svg><a href="https://www.liveagent.de/industrien/" title="Entdecken Sie LiveAgent – die Helpdesk-Lösung für jede Industrie. Optimieren Sie Ihren Kundenservice mit Omnichannel-Support. Jetzt testen!" hreflang="de-DE" onover-preload="1">Industrie Lösungen<div class="menu-item-description">Passen Sie LiveAgent an Ihre Industrie an</div></a></li> <li id="menu-item-949868" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-949868"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-use-cases"></use></svg><a href="https://www.liveagent.de/erfolgsgeschichten/" title="Entdecken Sie inspirierende Erfolgsgeschichten globaler Unternehmen, die mit LiveAgent Kundenservice, Umsatz und Kundenzufriedenheit steigern!" hreflang="de-DE" onover-preload="1">Anwendungsfälle<div class="menu-item-description">Ein Produkt, mehrere Anwendungsfälle</div></a></li> </ul> </li> <li id="menu-item-166405" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166405"><a href="/integrationen/" title="Entdecken Sie die umfangreiche Auswahl an Integrationen, PlugIns und Apps von LiveAgent, die Ihre Helpdesksoftware aufwerten und die Kundenzufriedenheit steigern. Verbinden Sie nahtlos verschiedene Plattformen in einer benutzerfreundlichen Oberfläche und maximieren Sie den Nutzen Ihrer bestehenden Systeme. Besuchen Sie uns jetzt, um Ihre Support-Prozesse zu optimieren!" hreflang="de-DE" onover-preload="1">Integrationen</a> <ul class="sub-menu"> <li id="menu-item-951154" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951154"><a href="https://www.liveagent.de/integrationen/whatsapp/" title="Integrieren Sie WhatsApp mit LiveAgent für nahtlose Kundenkommunikation. Testen Sie jetzt 30 Tage kostenlos und verbessern Sie Ihren Support!" hreflang="de-DE" onover-preload="1">WhatsApp</a></li> <li id="menu-item-166437" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-166437"><a href="/integrationen/wordpress/" title='Verbessern Sie Kundensupport mit LiveAgent! Integrieren Sie Live-Chat auf Ihrer WordPress-Website einfach & schnell. Jetzt kostenlos testen!"' hreflang="de-DE" onover-preload="1">WordPress</a></li> <li id="menu-item-166438" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-166438"><a href="/integrationen/prestashop/" title="Integrieren Sie das LiveAgent Live-Chat-Widget in Ihre Prestashop-Seite. Bieten Sie schnellen Support und verwalten Sie Bestellungen effizient." hreflang="de-DE" onover-preload="1">Prestashop</a></li> <li id="menu-item-166439" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-166439"><a href="/integrationen/magento/" title='Verbessern Sie Ihren Kundensupport mit der Magento 2-Integration von LiveAgent. Nahtlose Verwaltung von Kundenanfragen direkt aus Ihrem Shop!"' hreflang="de-DE" onover-preload="1">Magento</a></li> <li id="menu-item-166441" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-166441"><a href="/integrationen/shopify/" title='Verbessern Sie Ihren Shopify-Shop mit LiveAgent: Nahtlose Integration für schnellen Support, Live-Chat & effektives Bestellmanagement."' hreflang="de-DE" onover-preload="1">Shopify</a></li> <li id="menu-item-166444" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-166444"><a href="/integrationen/mailchimp/" title="Integrieren Sie Mailchimp nahtlos in LiveAgent, um E-Mail-Marketing und Kundenservice zu verbinden. Verwalten Sie Abos direkt im Helpdesk!" hreflang="de-DE" onover-preload="1">Mailchimp</a></li> <li id="menu-item-166445" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-166445"><a href="/integrationen/pipedrive/" title="Nahtlose Verwaltung von Leads & Deals mit der PipeDrive-LiveAgent-Integration. Optimieren Sie Workflows & steigern Sie Effizienz!" hreflang="de-DE" onover-preload="1">Pipedrive</a></li> <li id="menu-item-166446" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-166446"><a href="/integrationen/slack/" title="Optimieren Sie Kundenservice und Teamarbeit: Die Slack-Integration für LiveAgent ermöglicht Echtzeit-Chats, Ticket-Benachrichtigungen und mehr!" hreflang="de-DE" onover-preload="1">Slack</a></li> <li id="menu-item-166406" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-166406"><a href="/integrationen/" title="Entdecken Sie die umfangreiche Auswahl an Integrationen, PlugIns und Apps von LiveAgent, die Ihre Helpdesksoftware aufwerten und die Kundenzufriedenheit steigern. Verbinden Sie nahtlos verschiedene Plattformen in einer benutzerfreundlichen Oberfläche und maximieren Sie den Nutzen Ihrer bestehenden Systeme. Besuchen Sie uns jetzt, um Ihre Support-Prozesse zu optimieren!" hreflang="de-DE" onover-preload="1">Mehr Integrationen</a></li> </ul> </li> </ul> </li> <li id="menu-item-166391" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166391"><a href="#" title="Optimieren Sie Ihren Kundenservice mit der LiveAgent Chat Übersicht. Testen Sie 14 Tage kostenlos und proaktiv Besucher einladen!" hreflang="de-DE">Ressourcen</a> <ul class="sub-menu"> <li id="menu-item-166407" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166407"><a href="#" title="Optimieren Sie Ihren Kundenservice mit der LiveAgent Chat Übersicht. Testen Sie 14 Tage kostenlos und proaktiv Besucher einladen!" hreflang="de-DE">Lernen</a> <ul class="sub-menu"> <li id="menu-item-166421" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-166421"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#graduation"></use></svg><a href="/akademie/" title="Entdecken Sie die LiveAgent Akademie – Ihre ultimative Ressource für Kundenservice-Wissen, Tipps & Tools. Verbessern Sie jetzt Ihren Service!" hreflang="de-DE" onover-preload="1">Akademie<div class="menu-item-description">Werden Sie zu einem Kundenservice-Experten</div></a></li> <li id="menu-item-166422" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-166422"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-templates"></use></svg><a href="/email-vorlagen/" title="Kostenlose E-Mail-Vorlagen für Kundenservice, Marketing & mehr. Steigern Sie Effizienz, Kundenzufriedenheit & Kommunikation. Jetzt entdecken!" hreflang="de-DE" onover-preload="1">Vorlagen<div class="menu-item-description">Anpassbare Vorlagen für jeden Anlass</div></a></li> <li id="menu-item-166410" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-166410"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-checklists"></use></svg><a href="/checklists/" title="Entdecken Sie umfassende Checklisten für Marketing, Kundenservice, HR & mehr. Optimieren Sie Arbeitsabläufe und steigern Sie Effizienz!" hreflang="de-DE" onover-preload="1">Checklisten<div class="menu-item-description">Wie Sie alle Vorgänge am besten verwalten</div></a></li> </ul> </li> <li id="menu-item-166414" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166414"><a href="#" title="Optimieren Sie Ihren Kundenservice mit der LiveAgent Chat Übersicht. Testen Sie 14 Tage kostenlos und proaktiv Besucher einladen!" hreflang="de-DE">sub</a> <ul class="sub-menu"> <li id="menu-item-166423" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-166423"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#pencil"></use></svg><a href="/blog/" title="Entdecken Sie spannende Tipps und News zu Helpdesk-Software, Kundenservice und Produktivität auf dem LiveAgent Blog. Besuchen Sie uns jetzt!" hreflang="de-DE" onover-preload="1">Blog<div class="menu-item-description">Neuigkeiten über den Kundenservice & LiveAgent</div></a></li> <li id="menu-item-166424" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-166424"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-glossary"></use></svg><a href="/glossar/" title="Entdecken Sie das umfassende Helpdesk-Glossar von LiveAgent! Lernen Sie Kundendienstbegriffe und verbessern Sie Ihre Service-Kompetenz." hreflang="de-DE" onover-preload="1">Glossar<div class="menu-item-description">(Lernen Sie die Kundenservice-Terminologie kennen</div></a></li> <li id="menu-item-166412" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-166412"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="Discover LiveAgent's support portal for guides, updates, troubleshooting, video tutorials, and more to enhance your customer experience!" hreflang="en-US">Supportportal<div class="menu-item-description">How-to-Artikel und Anleitungen</div></a></li> </ul> </li> <li id="menu-item-166415" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166415"><a href="#" title="Optimieren Sie Ihren Kundenservice mit der LiveAgent Chat Übersicht. Testen Sie 14 Tage kostenlos und proaktiv Besucher einladen!" hreflang="de-DE">sub</a> <ul class="sub-menu"> <li id="menu-item-166380" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-166380"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-typing-test"></use></svg><a href="https://www.liveagent.de/tipptest/" title="Testen Sie Ihre Tippgeschwindigkeit mit unserem kostenlosen Tipptest! Verbessern Sie Produktivität, Kundenzufriedenheit und lösen Sie Tickets schneller." hreflang="de-DE" onover-preload="1">Tipptest<div class="menu-item-description">Verbessern Sie Ihre Tippgeschwindigkeit</div></a></li> <li id="menu-item-166411" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-166411"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-reviews"></use></svg><a href="/reviews/" title="Vergleichen Sie Softwarebewertungen und finden Sie die beste Lösung für Ihr Unternehmen. Umfassende Tests, Preisanalyse & Integration mit LiveAgent!" hreflang="de-DE" onover-preload="1">Bewertungen<div class="menu-item-description">Schauen Sie sich die Testberichte zu Softwarefunktionen an</div></a></li> </ul> </li> <li id="menu-item-166409" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166409"><a href="#" title="Optimieren Sie Ihren Kundenservice mit der LiveAgent Chat Übersicht. Testen Sie 14 Tage kostenlos und proaktiv Besucher einladen!" hreflang="de-DE">Unternehmen</a> <ul class="sub-menu"> <li id="menu-item-339759" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-339759"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#heart"></use></svg><a href="https://www.liveagent.de/ueber-uns/ueber-liveagent/" title="Erfahren Sie mehr über LiveAgent, die originale Helpdesk-Software mit innovativen Tools, die über 40.000 Unternehmen weltweit unterstützt!" hreflang="de-DE" onover-preload="1">Über uns<div class="menu-item-description">Lernen Sie das Team hinter dem Produkt kennen</div></a></li> <li id="menu-item-166352" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-166352"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#trophy"></use></svg><a href="https://www.liveagent.de/auszeichnungen/" title="Entdecken Sie die preisgekrönte Helpdesk-Software LiveAgent! Branchenführend mit Top-Auszeichnungen und 14 Tage kostenlos testen!" hreflang="de-DE" onover-preload="1">Auszeichnungen<div class="menu-item-description">Unsere Auszeichnungen & Leistungen</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-166395" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-166395"><a href="/funktionen/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="de-DE" onover-preload="1">Funktionen</a></li> <li id="menu-item-803037" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803037"><a href="/preise/" title="Entdecken Sie LiveAgent – erschwingliche Kundensupport-Pläne ab 15 USD/Monat. Testen Sie kostenlos und optimieren Sie Ihren Kundenservice!" hreflang="de-DE" onover-preload="1">Preise</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/testversion/" class="Button Button--outline" title="Starten Sie Ihre 14-tägige kostenlose Testversion mit LiveAgent und erleben Sie alle Funktionen des Large-Plans ohne Verpflichtungen. Nutzen Sie Ihre Firmen-E-Mail für eine 30-tägige Testphase. Keine Kreditkarte erforderlich! Wählen Sie Ihre Region und erstellen Sie Ihr kostenloses Konto – der Einstieg in besseren Kundenservice war noch nie so einfach." hreflang="de-DE" onover-preload="1"> <span>Kostenlose Testversion</span> </a> <a href="/login/" class="Button Button--login" title="Loggen Sie sich in Ihren LiveAgent-Account ein und greifen Sie auf Ihre Kundenservice-Tools zu. Einfach, schnell und sicher!" hreflang="de-DE" onover-preload="1"> <span>Anmelden</span> <span class="tooltip">Anmelden</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demonstration/" class="Button Button--full" title="Erleben Sie LiveAgent in Aktion! Fordern Sie eine Demo an und entdecken Sie, wie unsere Software Ihnen hilft, Ihre Unternehmensziele zu erreichen, die Kundenzufriedenheit zu steigern und mehr Verkäufe zu generieren. Erhalten Sie Antworten auf all Ihre Fragen zu Preisen, Diensten und Funktionen." hreflang="de-DE" onover-preload="1"> <span>Demo</span> </a> <a href="/testversion/" class="Button Button--outline" title="Starten Sie Ihre 14-tägige kostenlose Testversion mit LiveAgent und erleben Sie alle Funktionen des Large-Plans ohne Verpflichtungen. Nutzen Sie Ihre Firmen-E-Mail für eine 30-tägige Testphase. Keine Kreditkarte erforderlich! Wählen Sie Ihre Region und erstellen Sie Ihr kostenloses Konto – der Einstieg in besseren Kundenservice war noch nie so einfach." hreflang="de-DE" onover-preload="1"> <span>Kostenlose Testversion</span> </a> <a href="/login/" class="Button Button--login" title="Loggen Sie sich in Ihren LiveAgent-Account ein und greifen Sie auf Ihre Kundenservice-Tools zu. 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Наблюдавайте посетители, агенти и чатове. Безплатен пробен период!"' hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/funkce/chats-overview/" title="Získejte přehled o návštěvnících webu v reálném čase s LiveAgent. Sledujte, komunikujte a zlepšujte zákaznickou podporu! Zkušební verze zdarma." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/funktioner/chats-overview/" title="Oplev LiveAgent's Chats Oversigt, der giver dig vigtige indsigter om dine hjemmesides besøgende, såsom deres placering og aktuelle URL. Med realtidsdata kan du proaktivt invitere dem til at chatte, optimere kundeservice og afslutte flere handler. Prøv gratis og forbedr din kundeservice effektivt!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </span> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/funktsioonid/vestluste-ulevaade/" title="Saage reaalajas ülevaade oma veebikülastajatest LiveAgentiga! Alustage vestlusi ennetavalt. Tasuta prooviversioon saadaval!" hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/herramientas/vista-general-de-chats/" title="Monitorea visitantes en tiempo real con la vista general de chats de LiveAgent. Mejora tu servicio al cliente con datos clave y acciones proactivas." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/fonctions/vue-densemble-des-chats/" title="Découvrez l'aperçu des chats de LiveAgent pour contacter vos visiteurs en ligne de manière proactive et améliorer votre service client." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/charaktiristika/episkopisi-synomilion/" title="Η επισκόπηση συνομιλιών του LiveAgent προσφέρει πολύτιμες πληροφορίες για τους επισκέπτες του ιστότοπού σας, ενισχύοντας την εξυπηρέτηση πελατών και τις πωλήσεις. Παρακολουθήστε διαδικτυακούς επισκέπτες, συνομιλίες και διαθέσιμους αντιπροσώπους με έναν διαδραστικό χάρτη. Δοκιμάστε δωρεάν τώρα!" hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/funkcionalnosti/pregled-chatova/" title="Iskoristite LiveAgent Pregled chatova za uvid u online posjetitelje vaše web stranice, pratite tko je online i koliko dugo, te ih pozovite na proaktivni chat. Poboljšajte korisničko iskustvo i upravljajte chatovima učinkovito. Isprobajte besplatno i unaprijedite svoju korisničku službu!" hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/caratteristiche/panoramica-chat/" title='Scopri la Panoramica Chat di LiveAgent: monitora visitatori, contattali proattivamente e migliora il servizio clienti. Prova gratuita ora!"' hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/funkcijas/terzesanu-parskats/" title='Tērzēšanu pārskats no LiveAgent sniedz reāllaika datus par vietnes apmeklētājiem. Uzlabojiet klientu apkalpošanu jau šodien!"' hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/funkcijos/pokalbiu-apzvalga/" title="Aplankykite mūsų puslapį apie „LiveAgent“ pokalbių apžvalgą, kuri suteikia išsamios informacijos apie jūsų svetainės lankytojus ir leidžia greitai reaguoti. Patobulinkite klientų aptarnavimą, taupykite laiką bei skatinkite komandą veikti efektyviai. Išbandykite nemokamai ir užtikrinkite klientų pasitenkinimą!" hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/jellemzok/csevegesek-attekintese/" title="Növelje ügyfélszolgálata hatékonyságát a LiveAgent Csevegések áttekintővel! Kövesse látogatóit, és indítson proaktív csevegéseket." hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/functies/overzicht-chats/" title="Ontdek het Chats-overzicht van LiveAgent, een krachtige tool om inzicht te krijgen in uw websitebezoekers. Bekijk hun locatie, de URL's die ze bezoeken en neem proactief contact op om uw klantenservice te optimaliseren. Probeer het nu gratis en verbeter uw klantbeleving met gedetailleerde bezoekersinformatie!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/funksjoner/chat-oversikt/" title="Få en perfekt chat-oversikt med LiveAgent! Se online besøkende, ventende i kø, chattebesøkende, tilgjengelige agenter, og mer. Forbedre kundeservicen din ved å proaktivt invitere besøkende til å chatte. Start din gratis 14-dagers prøveperiode nå!" hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/funkcje/przeglad-czatow/" title="Monitoruj odwiedzających, kolejki i dostępność agentów w czasie rzeczywistym dzięki Przeglądowi czatów LiveAgent. Zwiększ zaangażowanie i oszczędzaj czas!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/caracteristici/vedere-ansamblu-conversatii/" title="Vederea de ansamblu asupra conversațiilor LiveAgent îmbunătățește interacțiunea cu clienții prin informații esențiale și acțiuni proactive!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/funkcii/obzor-chatov/" title="Обзор чатов в LiveAgent: мгновенные уведомления о посетителях, история чатов, присоединение к чату операторов. Попробуйте бесплатно!" hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/" title='LiveAgent: Viackanálový softvér zákazníckej podpory s live chatom, AI, 24/7 podporou a 30-dňovou skúšobnou verziou zdarma. Začnite teraz!"' hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/funkcije/chats-overview/" title="Spremljajte obiskovalce v realnem času z LiveAgent pregledom klepetov. Proaktivna povabila za boljšo podporo strankam. Poskusite brezplačno!" hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asien</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/tezheng/duihua-gailan/" title='了解LiveAgent对话概览功能！实时查看访客国家、浏览页面与停留时间，提升客户满意度。免费试用30天！"' hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/feature/chats-overview/" title='Alamin ang impormasyon ng website bisita gamit ang LiveAgent Chat Overview—bansa, URL, oras—at imbitahan silang mag-chat. Subukan libre!"' hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tinh-nang/tong-quan-cac-khung-chat/" title="Quản lý và theo dõi khách truy cập với Tổng Quan Các Khung Chat của LiveAgent. Cải thiện dịch vụ với tính năng chat miễn phí!" hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Naher Osten</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/momayezat/chats-overview/" title='احصل على نظرة شاملة على زوار موقعك مع LiveAgent، وحسن خدمة العملاء عبر معلومات فورية ودردشة مباشرة. جربها مجانًا الآن!"' hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Amerika</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/features/chats-overview/" title="Enhance customer service with LiveAgent's Chats Overview. Track visitors, engage proactively, and boost satisfaction. Try free now!" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/recursos/visao-geral-dos-chats/" title="Descubra a visão geral dos chats do LiveAgent: veja visitantes online, URLs, agentes disponíveis e mais. Experimente grátis por 30 dias!" hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div> <!-- URLSLAB-SKIP-REPLACE-END --> </div> </div> </header> <div class="AppContainer" data-copied="Kopiert!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <span itemprop="author" itemscope itemtype="http://schema.org/Organization"> <meta itemprop="url" content="https://www.liveagent.de/funktionen/chat-uebersicht/"> <meta itemprop="name" content="LiveAgent"> </span> <style id="compactheader-css" type="text/css">.compact-header{padding-top:1em;padding-bottom:1em;background-color:#f9f9fa}.compact-header ~ 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LiveAgent is a help desk software with more than 180 features available." hreflang="de-DE" onover-preload="1"><span itemprop="name">Funktionen</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Chat Übersicht</span><meta itemprop="position" content="2"></li></ol></div></div> <!-- Breadcrumb section end --> <!-- Title section --> <h1 itemprop="headline" class="compact-header__title" id="h-chat-bersicht">Chat Übersicht</h1> <!-- Title section end --> <!-- Description section --> <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Die Chat Übersicht von LiveAgent liefert Echtzeit-Informationen über Webseitenbesucher, ihre Herkunft, besuchte URLs und Verweildauer. So können Sie proaktiv Chats einladen und den Kundenservice optimieren. Kostenlos testen ohne Verpflichtungen.</p></div> <!-- Description end --> <!-- Tags section --> <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Kategorien:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.de/funktionen/#live-chat-de" title="Live-Chat" hreflang="de-DE" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#tag-solid"></use> </svg> Live-Chat </a> </li> </ul> </div> </div> <!-- Tags section end --> </div> <div class="compact-header__right"> <!-- TOC section --> <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-what-information-can-you-see-in-chats-overview" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Optimieren Sie Ihren Kundenservice mit der LiveAgent Chat Übersicht. Testen Sie 14 Tage kostenlos und proaktiv Besucher einladen!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Welche Informationen können Sie in der Chat Übersicht sehen?</span></a><a href="#h-online-visitors" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Optimieren Sie Ihren Kundenservice mit der LiveAgent Chat Übersicht. Testen Sie 14 Tage kostenlos und proaktiv Besucher einladen!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Online-Besucher</span></a><a href="#h-visitors-in-a-queue" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Optimieren Sie Ihren Kundenservice mit der LiveAgent Chat Übersicht. Testen Sie 14 Tage kostenlos und proaktiv Besucher einladen!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Besucher in der Warteschlange</span></a><a href="#h-chatting-visitors" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Optimieren Sie Ihren Kundenservice mit der LiveAgent Chat Übersicht. Testen Sie 14 Tage kostenlos und proaktiv Besucher einladen!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Besucher im Chat</span></a><a href="#h-available-agents" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Optimieren Sie Ihren Kundenservice mit der LiveAgent Chat Übersicht. Testen Sie 14 Tage kostenlos und proaktiv Besucher einladen!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Verfügbare Angestellte</span></a><a href="#h-actual-webpage-url-the-visitor-is-browsing" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Optimieren Sie Ihren Kundenservice mit der LiveAgent Chat Übersicht. Testen Sie 14 Tage kostenlos und proaktiv Besucher einladen!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Aktuelle Seite (URL), die sich der Besucher ansieht</span></a><a href="#h-referrer" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Optimieren Sie Ihren Kundenservice mit der LiveAgent Chat Übersicht. Testen Sie 14 Tage kostenlos und proaktiv Besucher einladen!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Referenz</span></a><a href="#h-visitor-s-country" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Optimieren Sie Ihren Kundenservice mit der LiveAgent Chat Übersicht. Testen Sie 14 Tage kostenlos und proaktiv Besucher einladen!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Land des Besuchers</span></a><a href="#h-map-of-visitors" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Optimieren Sie Ihren Kundenservice mit der LiveAgent Chat Übersicht. Testen Sie 14 Tage kostenlos und proaktiv Besucher einladen!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Karte der Besucher</span></a><a href="#h-what-are-the-chats-overview-functions" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Optimieren Sie Ihren Kundenservice mit der LiveAgent Chat Übersicht. Testen Sie 14 Tage kostenlos und proaktiv Besucher einladen!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Was sind die Funktionen des Chat Überblicks?</span></a><a href="#h-business-benefits" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Optimieren Sie Ihren Kundenservice mit der LiveAgent Chat Übersicht. Testen Sie 14 Tage kostenlos und proaktiv Besucher einladen!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Unternehmensvorteile:</span></a><a href="#h-real-life-example" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Optimieren Sie Ihren Kundenservice mit der LiveAgent Chat Übersicht. Testen Sie 14 Tage kostenlos und proaktiv Besucher einladen!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Wahres Beispiel</span></a><a href="#h-knowledgebase-resources" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Optimieren Sie Ihren Kundenservice mit der LiveAgent Chat Übersicht. Testen Sie 14 Tage kostenlos und proaktiv Besucher einladen!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Wissensbasis Ressourcen</span></a></div></div></div></div> <!-- TOC section end --> <!-- Thumbnail section --> <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.de/app/themes/liveagent/assets/images/features-category_live-chat.jpg"> <picture><img fetchpriority="high" src="https://www.liveagent.de/app/themes/liveagent/assets/images/features-category_live-chat.jpg" alt="Chat Übersicht" class="compact-header__img" urlslab-id="28"></picture> <div class="compact-header__logo"> <meta itemprop="image" content="https://www.liveagent.com/app/uploads/2019/09/Chats-overview.svg"> <img fetchpriority="high" src="https://www.liveagent.de/wp/urlslab-download/f6e8cb1bd3da262212851fa0ce549af3/Chats-overview.svg" alt="Integration" class="compact-header__logo-img" urlslab-id="29"> </div> </div> <!-- Thumbnail section end --> </div> <!--Filter section--> <!--Filter section end--> </div> </div> </div> <div class="wrapper Post__container"> <div class="Post__sidebar"> <div class="Signup__sidebar-wrapper"> <div class="Signup__sidebar urlslab-skip-keywords Trial"> <div class="Signup__sidebar__title">Kostenlose Probeversion starten</div> <div class="Signup__sidebar__subtitle">30 days free trial</div> <form data-form-type="signup-trial-form" data-id="signup" data-plan-type="Trial"> <input data-id="grecaptcha" name="grecaptcha" type="hidden" value="" autocomplete="off"> <input data-id="ga_client_id" name="ga_client_id" type="hidden" value="" autocomplete="off"> <div data-id="nameFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="text" data-type="text" name="fullname" placeholder="Vollständiger Name" value="" required="required" autocomplete="off" maxlength="100"> </div> <div class="ErrorMessage"></div> </div> <div data-id="mailFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="email" name="email" placeholder="E-Mail" value="" required="required" autocomplete="off" maxlength="255"> </div> <div class="ErrorMessage"></div> </div> <div data-id="domainFieldmain" class="Signup__sidebar__item Signup__sidebar__item domain"> <div class="InputWrapper"> <input type="text" data-type="text" name="subdomain" placeholder="Firmenname" required="required" autocomplete="off" maxlength="25"> <div class="Signup__sidebar__item__domain">.ladesk.com</div> </div> <div class="Signup__sidebar__item__info Tooltip"> <div class="Signup__sidebar__item__info__icon ComparePlans__info-icon fontello-info"></div> <div class="Tooltip__text Tooltip__text--right">Wählen Sie einen Namen für Ihre LiveAgent-Subdomain. Die meisten wählen den Unternehmens- oder Teamnamen.</div> </div> <div class="ErrorMessage"></div> </div> <div data-id="regionFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <div class="FilterMenu isSingleSelect"> <div class="FilterMenu__title flex flex-align-center"> <span>Choose your region (datacenter location)</span> </div> <div class="FilterMenu__items"> <div class="FilterMenu__items--inn"> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" name="region" id="signup_sidebar_region_NA" value="NA" data-title="Americas (US)"> <label for="signup_sidebar_region_NA"> <span>Americas (US)</span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" name="region" id="signup_sidebar_region_EU" value="EU" data-title="Europe & Africa (EU)"> <label for="signup_sidebar_region_EU"> <span>Europe & Africa (EU)</span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" name="region" id="signup_sidebar_region_AS" value="AS" data-title="Asia & Pacific (SG)"> <label for="signup_sidebar_region_AS"> <span>Asia & Pacific (SG)</span> </label> </div> </div> </div> </div> </div> <div class="ErrorMessage"></div> <div class="DescriptionText">Data centre changes are not possible after account creation.</div> </div> <div data-id="captchaFieldmain" class="Signup__sidebar__item hidden"> <div class="grecaptcha-wrapper"></div> <div class="ErrorMessage"></div> </div> <div data-id="signUpError" class="hidden"></div> <div data-id="submitFieldmain" class="Signup__sidebar__submit urlslab-skip-keywords"> <button type="submit" data-id="createButtonmain" class="Button Button--full createTrialButton" onclick="dataLayer.push({'Click data-id': 'startYourfreeAccountBtn'});"> <div class="WorkingPanel" style="display: none;"> <img class="gear-wheels" alt="gear wheels" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/gear-wheels.gif" 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9.48256C58.4643 9.40221 58.4911 9.33078 58.4911 9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="articleBody"> <p>Die Chat Übersicht ist eine der vielen tollen Funktion von <a href="https://www.liveagent.de/ticketingsoftware/" urlslab_href_old="https://www.liveagent.de/ticketsoftware/" title="Vergleichen Sie die Top 20 Ticketing-Softwarelösungen 2024. Testen Sie LiveAgent kostenlos: 24/7 Support, keine Kreditkarte, jederzeit kündbar!" hreflang="de-DE" onover-preload="1">LiveAgent</a>. Sie stellt wichtige Informationen über die Besucher auf Ihrer Webseite zur Verfügung und ermöglicht es Ihnen zur gleichen Zeit, zu handeln.</p> <p>Beispielsweise können Sie das Land des Besuchers, die URL, die er/sie sich derzeit ansieht und wie viel Zeit er/sie dort verbracht hat, ansehen. Dann können Sie den Besucher proaktiv zu einem <a href="https://www.liveagent.de/funktionen/echtzeit-chat/" title="Entdecken Sie die Vorteile von Echtzeit-Chat für Ihren Kundensupport mit LiveAgent. Erfahren Sie, wie Sie Live-Chat einfach integrieren, Mitarbeiter einladen und mit mehreren Kunden gleichzeitig chatten können. Nutzen Sie mobile Apps für Chat-Unterstützung von unterwegs und steigern Sie die Kundenzufriedenheit und Konversionen. Testen Sie jetzt kostenlos!" hreflang="de-DE" onover-preload="1">Chat</a> einladen.</p> <figure class="wp-block-gallery columns-1 is-cropped wp-block-gallery-4 is-layout-flex wp-block-gallery-is-layout-flex"><ul class="blocks-gallery-grid"><li class="blocks-gallery-item"><figure><a href="https://www.liveagent.com/app/uploads/2020/11/Chats-overview.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Chats Overview.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.de/wp/urlslab-download/9bbb75768335bdfc24bd0ea501632250/Chats-overview.png.webp 1188w, https://www.liveagent.de/wp/urlslab-download/5f5121ffc52e5608dc84201d6ed3e525/Chats-overview-300x207.png.webp 300w, https://www.liveagent.de/wp/urlslab-download/cdcbec6cca62c3edada176909124de23/Chats-overview-1024x705.png.webp 1024w, https://www.liveagent.de/wp/urlslab-download/a3cd3bca62e30a0159df9d0255b26129/Chats-overview-768x529.png.webp 768w, https://www.liveagent.de/wp/urlslab-download/6973ccca4acc238db793b80b5e8bf4fa/Chats-overview-73x50.png.webp 73w, https://www.liveagent.de/wp/urlslab-download/7a17d54440cbcb907018864e3e8a58df/Chats-overview-36x25.png.webp 36w, https://www.liveagent.de/wp/urlslab-download/5bd554821b29ded437ada232222ce553/Chats-overview-487x335.png.webp 487w, https://www.liveagent.de/wp/urlslab-download/d8961babdcc84d19182bf36e4e0a22e2/Chats-overview-581x400.png.webp 581w, https://www.liveagent.de/wp/urlslab-download/ca3aca8a302efc51a2742a99e2c566a3/Chats-overview-185x127.png.webp 185w, https://www.liveagent.de/wp/urlslab-download/04c46924252c9ceba91338becc8b28b7/Chats-overview-110x76.png.webp 110w, https://www.liveagent.de/wp/urlslab-download/0dcc08b8fb9f551a01b607b84c2c2814/Chats-overview-485x334.png.webp 485w, https://www.liveagent.de/wp/urlslab-download/210179612eb671aa2b9de85b5c27daf9/Chats-overview-32x22.png.webp 32w, https://www.liveagent.de/wp/urlslab-download/77015d0005a0a22fbc3fc7c34e636f23/Chats-overview-250x172.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1188px) 100vw, 1188px" type="image/webp"></source><source data-srcset="https://www.liveagent.de/wp/urlslab-download/dc3f7526c6a6ff73d291661973cfcc62/Chats-overview.png 1188w, https://www.liveagent.de/wp/urlslab-download/146498a7996c118aaed52f56d77bdd07/Chats-overview-300x207.png 300w, https://www.liveagent.de/wp/urlslab-download/4d590a0935c397b25519644fee3ba933/Chats-overview-1024x705.png 1024w, https://www.liveagent.de/wp/urlslab-download/379911d54780f5ba0652925af446b29d/Chats-overview-768x529.png 768w, https://www.liveagent.de/wp/urlslab-download/0fbdfbc7024e6a79682aa9e0b6ea23ae/Chats-overview-73x50.png 73w, https://www.liveagent.de/wp/urlslab-download/e616b971e45b66b93905f95cd8517d2a/Chats-overview-36x25.png 36w, https://www.liveagent.de/wp/urlslab-download/908ff98788992815e2256a425c4bc3fc/Chats-overview-487x335.png 487w, https://www.liveagent.de/wp/urlslab-download/cafb9afdf9cd402158e581be370a875a/Chats-overview-581x400.png 581w, https://www.liveagent.de/wp/urlslab-download/14d26b5164df449b6c48e7f14f2870ec/Chats-overview-185x127.png 185w, https://www.liveagent.de/wp/urlslab-download/0209268cd6d5011416246020ad6ec5ff/Chats-overview-110x76.png 110w, https://www.liveagent.de/wp/urlslab-download/28053526ff4947317b920fab5aff0356/Chats-overview-485x334.png 485w, https://www.liveagent.de/wp/urlslab-download/fd7b0297a3170d0f28cd1946dd34e004/Chats-overview-32x22.png 32w, https://www.liveagent.de/wp/urlslab-download/8abe40082b43e5d2cbc0bed76af4507a/Chats-overview-250x172.png 250w" urlslab-lazy="yes" sizes="(max-width: 1188px) 100vw, 1188px"></source><source data-srcset="https://www.liveagent.de/wp/urlslab-download/9bbb75768335bdfc24bd0ea501632250/Chats-overview.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1188" height="818" alt="Chats-overview" data-id="136624" data-full-url="https://www.liveagent.de/wp/urlslab-download/dc3f7526c6a6ff73d291661973cfcc62/Chats-overview.png" data-link="/features/chats-overview/attachment/chats-overview/" class="wp-image-136624" data-src="https://www.liveagent.de/wp/urlslab-download/dc3f7526c6a6ff73d291661973cfcc62/Chats-overview.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></a><figcaption class="blocks-gallery-item__caption">Chats Übersicht</figcaption></figure></li></ul></figure> <h2 class="wp-block-heading" id="h-what-information-can-you-see-in-chats-overview">Welche Informationen können Sie in der Chat Übersicht sehen?</h2> <h3 class="wp-block-heading" id="h-online-visitors">Online-Besucher</h3> <p>Online-Besucher sind die Besucher, die derzeit auf Ihrer Webseite unterwegs sind. Mit dieser <a href="https://www.liveagent.de/funktionen/live-chat-funktionen/" title="Steigern Sie Kundenbindung & Umsatz mit LiveAgent's schnellstem Live-Chat, über 15 Funktionen & 14-tägiger kostenloser Testversion!" hreflang="de-DE" onover-preload="1">Funktion</a> können Sie ganz einfach Kontakt zu ihnen aufnehmen und sie wissen lassen, dass Sie ihnen, wenn nötig, gerne helfen. Außerdem können Sie Ihre Nachricht präzise anpassen. Der Bereich der Online-Besucher auf LiveAgent bietet einige wichtige allgemeine Details, die nützlich sind, bevor Sie Kontakt aufnehmen.</p> <p id="h-let-s-take-a-look-at-an-example"><strong>Sehen wir uns ein Beispiel an; </strong></p> <p>Sarah befindet sich gerade auf der Seite Ihrer Preisgestaltung. Seit einer Weile sieht sie sich schon die selben Informationen an. Dies ist eine tolle Gelegenheit, Kontakt aufzubauen, um sie wissen zu lassen, dass Sie für Sarah da sind, falls sie weitere Informationen benötigt. Eine <a href="https://www.liveagent.de/funktionen/proaktive-chat-einladungen/" title="Steigern Sie Ihre Conversion-Rate mit proaktiven Chat-Einladungen von LiveAgent! Mehrsprachig, automatisiert & kostenlos testen." hreflang="de-DE" onover-preload="1">proaktive</a>, aber keine lästige Vorgehensweise.</p> <h3 class="wp-block-heading" id="h-visitors-in-a-queue">Besucher in der Warteschlange</h3> <p>Der Chat-Überblick zeigt Ihnen auch die Anzahl der Besucher an, die auf einen Chat mit einem Kundenservice-Angestellten warten. So können Sie ganz einfach erkennen, ob Ihr Support genug <a href="https://www.liveagent.de/funktionen/agenten/" title="Erfahren Sie, wie Helpdesk-Agenten in LiveAgent Kunden per E-Mail, Chat, Telefon & Social Media unterstützen. Jetzt kostenlose Testversion!" hreflang="de-DE" onover-preload="1">Angestellte</a> hat, um mit der Anzahl der Besucher in der Warteschlange fertig zu werden.</p> <h3 class="wp-block-heading" id="h-chatting-visitors">Besucher im Chat</h3> <p>Eine weitere tolle Funktion des <a href="https://www.liveagent.de/funktionen/live-chat-funktionen/" title="Steigern Sie Kundenbindung & Umsatz mit LiveAgent's schnellstem Live-Chat, über 15 Funktionen & 14-tägiger kostenloser Testversion!" hreflang="de-DE" onover-preload="1">Chat</a> Überblicks ist, dass Sie die Zahl der Besucher im Chat sehen können.</p> <h3 class="wp-block-heading" id="h-available-agents">Verfügbare Angestellte</h3> <p>Sehen Sie, wieviele Angestellte für den Chat verfügbar sind und erkennen Sie schnell, ob während einer Schicht genug Angestellte arbeiten. Diese Funktion hängt eng mit den Besuchern in der Warteschlange zusammen. Diese beiden Funktionen verschaffen Ihrem Manager einen Überblick, sodass er die Situation schnell analysieren und entsprechen handeln kann.</p> <h3 class="wp-block-heading" id="h-actual-webpage-url-the-visitor-is-browsing">Aktuelle Seite (URL), die sich der Besucher ansieht</h3> <p>Finden Sie schnell und einfach heraus, welche URLs sich Besucher gerade ansehen und wie viel Zeit sie dort verbringen. Je mehr Details Ihre Angestellten haben, desto besser der Service/Support, den sie bieten können. So finden Sie eventuell heraus, dass manche URLs verbesserungswürdig sind, um für eine reibungslosere Kundenerfahrung zu sorgen.</p> <p id="h-example"><strong>Beispiel:</strong></p> <p>Wenn ein potenzieller Kunde/Besucher sich für lange Zeit in dem Bestellvorgang befindet, können proaktive Chat-Einladungen Ihrem Verkaufsteam dabei helfen, die Bestellung abzuschließen. Andererseits könnte Ihr Team auch einen wiederholt auftretenden Fehler entdecken, den Kunden mehrmals während des Bestellprozesses begegnen. Sie können diese Situationen ganz einfach analysieren, indem Sie sich die Chat Übersicht auf LiveAgent ansehen.</p> <h3 class="wp-block-heading" id="h-referrer">Referenz</h3> <p>Würden Sie gerne erfahren, ob Besucher von jemanden an Ihre Seite weitergeleitet wurden? Die Chat Übersicht kann Ihnen genau das sagen. Wenn Sie beispielsweise viele Besucher über eine Referenz erhalten, mit welcher sie einen Rabatt erhalten, können Sie proaktiv Kontakt aufnehmen und fragen, ob Kunden mehr Details über das Angebot benötigen.</p> <h3 class="wp-block-heading" id="h-visitor-s-country">Land des Besuchers</h3> <p>Erfahren Sie, woher Ihre Besucher kommen. Je mehr Sie über Ihre Kunden/Besucher wissen, desto besseren Kundenservice können Sie ihnen anbieten.</p> <h3 class="wp-block-heading" id="h-map-of-visitors">Karte der Besucher</h3> <p>Zeigen Sie Online Besucher an, die eine Webseite auf der Karte durchsuchen (rote Markierung), und Besucher, die mit Mitarbeitern chatten (blaue Markierung).</p> <figure class="wp-block-gallery columns-1 is-cropped wp-block-gallery-5 is-layout-flex wp-block-gallery-is-layout-flex"><ul class="blocks-gallery-grid"><li class="blocks-gallery-item"><figure><a href="https://www.liveagent.com/app/uploads/2020/11/map_of_visitors_liveagent.jpg" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Map Of Visitors Liveagent.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.de/wp/urlslab-download/4f0974261c7fcf9309c71da4d2f2e0a8/map_of_visitors_liveagent.jpg.webp 718w, https://www.liveagent.de/wp/urlslab-download/e50cfcd4823d2d6d39687f4cb946674e/map_of_visitors_liveagent-300x213.jpg.webp 300w, https://www.liveagent.de/wp/urlslab-download/b5b04c1be7593872234426e1ebbf7fd4/map_of_visitors_liveagent-71x50.jpg.webp 71w, https://www.liveagent.de/wp/urlslab-download/73e3341c7e24f61b1d3e127a9f925e86/map_of_visitors_liveagent-35x25.jpg.webp 35w, https://www.liveagent.de/wp/urlslab-download/08fa8f0469fa17ce0ae2e69b1f82a2f4/map_of_visitors_liveagent-473x335.jpg.webp 473w, https://www.liveagent.de/wp/urlslab-download/f2568df0f4784f8efb0e93d38380527d/map_of_visitors_liveagent-564x400.jpg.webp 564w, https://www.liveagent.de/wp/urlslab-download/78839011ab7e7b6ded989dcdce9d74d1/map_of_visitors_liveagent-185x131.jpg.webp 185w, https://www.liveagent.de/wp/urlslab-download/b3289581474edd8b3a04fac4a8d457a1/map_of_visitors_liveagent-110x78.jpg.webp 110w, https://www.liveagent.de/wp/urlslab-download/a855e2649ebb5d2d4efed491aac7f5db/map_of_visitors_liveagent-485x344.jpg.webp 485w, https://www.liveagent.de/wp/urlslab-download/b856b0f78930b450574dd9fe21d73c14/map_of_visitors_liveagent-31x22.jpg.webp 31w, https://www.liveagent.de/wp/urlslab-download/ec9ad4a6a542e83d6f3af69e1e27c5b8/map_of_visitors_liveagent-250x177.jpg.webp 250w" urlslab-lazy="yes" sizes="(max-width: 718px) 100vw, 718px" type="image/webp"></source><source data-srcset="https://www.liveagent.de/wp/urlslab-download/a6b44b52f4f72002a00fe2b05e5bec3e/map_of_visitors_liveagent.jpg 718w, https://www.liveagent.de/wp/urlslab-download/0bfe5d8bd511e47abe4df42b50cfed11/map_of_visitors_liveagent-300x213.jpg 300w, https://www.liveagent.de/wp/urlslab-download/ba7fcb404b3372ac80b00cacf5fde51e/map_of_visitors_liveagent-71x50.jpg 71w, https://www.liveagent.de/wp/urlslab-download/28293027a7ec37ca922f5c900da79a7a/map_of_visitors_liveagent-35x25.jpg 35w, https://www.liveagent.de/wp/urlslab-download/4be52cdc29cdc1488563cdbd5de9096e/map_of_visitors_liveagent-473x335.jpg 473w, https://www.liveagent.de/wp/urlslab-download/9d3982151d6f48234b0af23efb8313e5/map_of_visitors_liveagent-564x400.jpg 564w, https://www.liveagent.de/wp/urlslab-download/23819510e5db35ed171e851802dca728/map_of_visitors_liveagent-185x131.jpg 185w, https://www.liveagent.de/wp/urlslab-download/4f2bafbc05327b05e2b8c1c00f8ddb32/map_of_visitors_liveagent-110x78.jpg 110w, https://www.liveagent.de/wp/urlslab-download/278163fb353bbaa37424c07c21171e27/map_of_visitors_liveagent-485x344.jpg 485w, https://www.liveagent.de/wp/urlslab-download/239590aa2bc5c149862f5f332c8959b9/map_of_visitors_liveagent-31x22.jpg 31w, https://www.liveagent.de/wp/urlslab-download/78e34794b6264c132795aeed1925b98e/map_of_visitors_liveagent-250x177.jpg 250w" urlslab-lazy="yes" sizes="(max-width: 718px) 100vw, 718px"></source><source data-srcset="https://www.liveagent.de/wp/urlslab-download/4f0974261c7fcf9309c71da4d2f2e0a8/map_of_visitors_liveagent.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="718" height="509" alt="map_of_visitors_liveagent" data-id="136596" data-full-url="https://www.liveagent.de/wp/urlslab-download/a6b44b52f4f72002a00fe2b05e5bec3e/map_of_visitors_liveagent.jpg" data-link="/features/chats-overview/attachment/map_of_visitors_liveagent/" class="wp-image-136596" data-src="https://www.liveagent.de/wp/urlslab-download/a6b44b52f4f72002a00fe2b05e5bec3e/map_of_visitors_liveagent.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture></a><figcaption class="blocks-gallery-item__caption">Karte der Besucher</figcaption></figure></li></ul></figure> <p><em><a href="https://www.liveagent.de/funktionen/notizen/" title="Entdecken Sie die Vorteile von Helpdesk-Notizen mit LiveAgent! Teilen Sie interne, private Informationen effektiv mit Kollegen, um den Kundenservice zu verbessern. Nutzen Sie Inline-Ticketnotizen, um wichtige Details während der Kundenkommunikation festzuhalten. Starten Sie jetzt Ihre kostenlose Probephase!" hreflang="de-DE" onover-preload="1">Notiz</a>: * Google hat damit begonnen, die Verwendung der Maps Embedded API in Rechnung zu stellen. Um die ordnungsgemäß angezeigte Karte der Besucher zu erhalten, müssen Sie daher ein Abrechnungskonto auf der Google Maps-Plattform erstellen.</em></p> <h2 class="wp-block-heading" id="h-what-are-the-chats-overview-functions">Was sind die Funktionen des Chat Überblicks?</h2> <p id="h-see-a-current-chat-conversation-between-an-agent-and-a-visitor"><strong>Sehen Sie sich ein aktuelles <a href="https://www.liveagent.com/" urlslab_href_old="/blog/conversation-starter-tips/" title="Discover unparalleled customer support with LiveAgent's all-in-one software. Benefit from 24/7 service, a free trial without a credit card, and seamless integration across 130+ ticketing features. Enhance your business with fast setup, AI assistance, live chat, and more. Choose LiveAgent for exceptional service and satisfied customers." hreflang="en-US" onover-preload="1">Chat-Gespräch</a> zwischen Mitarbeiter und Besucher an</strong></p> <p id="h-proactively-invite-a-visitor-to-chat"><strong>Besucher zum Chat einladen </strong><em>(Chat-Einladung wird auf der Seite angezeigt, die ein Besucher gerade durchsucht) </em></p> <p id="h-accept-and-start-chatting-with-a-visitor-waiting-in-the-queue"><strong>Akzeptieren und beginnen Sie mit einem Besucher zu chatten, der in der Warteschlange wartet</strong></p> <h2 class="wp-block-heading" id="h-business-benefits">Unternehmensvorteile:</h2> <ul class="wp-block-list"><li>Effizienter Workflow im Kundenservice</li><li>Kundenzufriedenheit</li><li>Spart Zeit</li><li>Kundenerfahrung</li></ul> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.de/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Are you ready to improve your customer service?</p> <p class="BlockDiscover__text">Try out LiveAgent for 14-days free and be one step ahead of your competition. </p> <div class="BlockDiscover__buttons"> <a href="/testversion/" class="Button Button--knockout" title="Starten Sie Ihre 14-tägige kostenlose Testversion mit LiveAgent und erleben Sie alle Funktionen des Large-Plans ohne Verpflichtungen. Nutzen Sie Ihre Firmen-E-Mail für eine 30-tägige Testphase. Keine Kreditkarte erforderlich! Wählen Sie Ihre Region und erstellen Sie Ihr kostenloses Konto – der Einstieg in besseren Kundenservice war noch nie so einfach." hreflang="de-DE" onover-preload="1"> <span>FREE TRIAL</span> </a> <a href="https://www.liveagent.de/demonstration/" class="Button Button--outline Button--outline__white" urlslab_href_old="/demo/" title="Erleben Sie LiveAgent in Aktion! Fordern Sie eine Demo an und entdecken Sie, wie unsere Software Ihnen hilft, Ihre Unternehmensziele zu erreichen, die Kundenzufriedenheit zu steigern und mehr Verkäufe zu generieren. Erhalten Sie Antworten auf all Ihre Fragen zu Preisen, Diensten und Funktionen." hreflang="de-DE" onover-preload="1"> <span>Planen Sie eine Demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.de/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h2 class="wp-block-heading" id="h-real-life-example">Wahres <strong>Beispiel</strong></h2> <p>In der unten stehenden Grafik sehen Sie, dass es 3089 Online-Besucher gibt. Einige Angestellte chatten gerade mit Besuchern. Der Angestellte Dmytro redet zum Beispiel gerade mit einem Kunden aus Frankreich und Deutschland zur gleichen Zeit.</p> <p>Wir können auch erkennen, was die Angestellten mit den Besuchern besprechen, indem wir auf das Augen-Icon klicken. Außerdem können wir auf die Hand-Schaltfläche klicken, um Besucher zum Chat einzuladen.</p> <p>Sie können sehen, dass ein Besucher aus Spanien diese Seite ansieht: “<a href="https://support.liveagent.com/" title="Discover LiveAgent's support portal for guides, updates, troubleshooting, video tutorials, and more to enhance your customer experience!" hreflang="en-US">https://support.ladesk.com/</a>“. Unter dieser Information sehen wir von welche Seite der Kunde gekommen ist. In diesem Fall: “https://google.es/”. Wenn Sie sich nun die Kundin namens Amelia genauer ansehen, erkennen Sie, das diese Information dort nicht vorhanden ist. Deshalb wird KEINE REFERENZ angezeigt.</p> <figure class="wp-block-gallery columns-1 is-cropped wp-block-gallery-6 is-layout-flex wp-block-gallery-is-layout-flex"><ul class="blocks-gallery-grid"><li class="blocks-gallery-item"><figure><a href="https://www.liveagent.com/app/uploads/2021/01/live-chats-overview-example-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2021 - 01 - Live Chats Overview Example LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.de/wp/urlslab-download/451b67780ce44afd8ff0d51542276838/live-chats-overview-example-LiveAgent.png.webp 3006w, https://www.liveagent.de/wp/urlslab-download/b6cfb5037ff69d949d84197b5d51ace5/live-chats-overview-example-LiveAgent-300x197.png.webp 300w, https://www.liveagent.de/wp/urlslab-download/c7a96554461987c81d149b818a392b0e/live-chats-overview-example-LiveAgent-1024x674.png.webp 1024w, https://www.liveagent.de/wp/urlslab-download/d6e68313f4551f785970857a435faa8f/live-chats-overview-example-LiveAgent-768x505.png.webp 768w, https://www.liveagent.de/wp/urlslab-download/6a79d7a4948aacb62caf92510b8e34ca/live-chats-overview-example-LiveAgent-76x50.png.webp 76w, https://www.liveagent.de/wp/urlslab-download/2bcf76a82f2625a30acbf7bc080580c3/live-chats-overview-example-LiveAgent-38x25.png.webp 38w, https://www.liveagent.de/wp/urlslab-download/7b4cb5e3072afc1774a1b2fba5a2b3f6/live-chats-overview-example-LiveAgent-509x335.png.webp 509w, https://www.liveagent.de/wp/urlslab-download/fbf2d592b70bc829f27685b0559a9dbd/live-chats-overview-example-LiveAgent-608x400.png.webp 608w, https://www.liveagent.de/wp/urlslab-download/3e06cd2ea432acfba6a205985c3e6d19/live-chats-overview-example-LiveAgent-185x122.png.webp 185w, https://www.liveagent.de/wp/urlslab-download/1aa5ce9858986e6c73352a6b94ce819c/live-chats-overview-example-LiveAgent-110x72.png.webp 110w, https://www.liveagent.de/wp/urlslab-download/01b7af9f6f4b6ec01d87003bc209f99b/live-chats-overview-example-LiveAgent-485x319.png.webp 485w, https://www.liveagent.de/wp/urlslab-download/17f81d49a82bb2a25a8e45972a9243e5/live-chats-overview-example-LiveAgent-33x22.png.webp 33w, https://www.liveagent.de/wp/urlslab-download/39d55601634683009ee0165cf91214d4/live-chats-overview-example-LiveAgent-250x165.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 3006px) 100vw, 3006px" type="image/webp"></source><source data-srcset="https://www.liveagent.de/wp/urlslab-download/69f811ac6778b741f9c7e23a567cf2ce/live-chats-overview-example-LiveAgent.png 3006w, https://www.liveagent.de/wp/urlslab-download/f7d6f7778b9ab7fb58370e244d3689e1/live-chats-overview-example-LiveAgent-300x197.png 300w, https://www.liveagent.de/wp/urlslab-download/26123d76df32e989e1de638b688b9ee2/live-chats-overview-example-LiveAgent-1024x674.png 1024w, https://www.liveagent.de/wp/urlslab-download/a7b1278e9d6a83099f6d87a1f1b15cc2/live-chats-overview-example-LiveAgent-768x505.png 768w, https://www.liveagent.de/wp/urlslab-download/e2d5297d60bad1f5e6589778c839f651/live-chats-overview-example-LiveAgent-76x50.png 76w, https://www.liveagent.de/wp/urlslab-download/1aafd7aaee75e7fac4b59844a53bd1c8/live-chats-overview-example-LiveAgent-38x25.png 38w, https://www.liveagent.de/wp/urlslab-download/d3b918d32920878409dc730622e5c50f/live-chats-overview-example-LiveAgent-509x335.png 509w, https://www.liveagent.de/wp/urlslab-download/0f1e815fbe698701bc488f48901d9ef6/live-chats-overview-example-LiveAgent-608x400.png 608w, https://www.liveagent.de/wp/urlslab-download/9e6de65462a66882a41738f5d5969968/live-chats-overview-example-LiveAgent-185x122.png 185w, https://www.liveagent.de/wp/urlslab-download/0eb7d8711d44a95c5f12d3afda28cd3e/live-chats-overview-example-LiveAgent-110x72.png 110w, https://www.liveagent.de/wp/urlslab-download/412f3bada3a92f5df51fe0b75b9a61b8/live-chats-overview-example-LiveAgent-485x319.png 485w, https://www.liveagent.de/wp/urlslab-download/d2ba186a21dc70fae029618a46cc8c9f/live-chats-overview-example-LiveAgent-33x22.png 33w, https://www.liveagent.de/wp/urlslab-download/ca5f105d9289f4c4a884462307eafc4e/live-chats-overview-example-LiveAgent-250x165.png 250w" urlslab-lazy="yes" sizes="(max-width: 3006px) 100vw, 3006px"></source><source data-srcset="https://www.liveagent.de/wp/urlslab-download/451b67780ce44afd8ff0d51542276838/live-chats-overview-example-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="3006" height="1978" alt="" data-id="175350" data-full-url="https://www.liveagent.de/wp/urlslab-download/69f811ac6778b741f9c7e23a567cf2ce/live-chats-overview-example-LiveAgent.png" data-link="/features/chats-overview/attachment/live-chats-overview-example-liveagent/" class="wp-image-175350" data-src="https://www.liveagent.de/wp/urlslab-download/69f811ac6778b741f9c7e23a567cf2ce/live-chats-overview-example-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture></a></figure></li></ul></figure> <h2 class="wp-block-heading" id="h-knowledgebase-resources"><strong>Wissensbasis Ressourcen</strong></h2> <p>Um mehr zu erfahren, lesen Sie <a href="https://support.liveagent.com/373207-Creating-chat-buttons?r=1" urlslab_href_old="http://support.ladesk.com/373207-Live-chat---Creating-chat-buttons" title='Learn how to create and customize live chat buttons in LiveAgent. Boost customer experience with tailored designs and seamless integration!"' hreflang="en-US">wie man eine Live-Chat-Schaltfläche erstellt – LiveAgent.</a></p> <div class="Gutenberg Gutenberg--yes"> <div class="Clients"> <div class="Clients__item"> <img decoding="async" width="98" height="25" src="https://www.liveagent.de/wp/urlslab-download/46ce680b263d1d2a5f9fa3c365aab04a/logo-clients-forbes.svg" class="urlslab-skip-lazy wp-post-image" alt="Forbes logo" urlslab-id="34"> </div> <div class="Clients__item"> <img decoding="async" width="125" height="23" src="https://www.liveagent.de/wp/urlslab-download/00eeb9874e3d88cc596172dcda3a11e8/logo-clients-airbus.svg" class="urlslab-skip-lazy wp-post-image" alt="airbus logo" urlslab-id="35"> </div> <div class="Clients__item"> <img decoding="async" width="136" height="22" src="https://www.liveagent.de/wp/urlslab-download/6bba0c20d5fff2385de8a89d6a31cd66/logo-clients-nascar.svg" class="urlslab-skip-lazy wp-post-image" alt="Nascar logo" urlslab-id="36"> </div> <div class="Clients__item"> <img decoding="async" width="116" height="25" src="https://www.liveagent.de/wp/urlslab-download/4559f5dd6550739bb3b71872b36b4ba8/logo-clients-usc.svg" class="urlslab-skip-lazy wp-post-image" alt="USC logo" urlslab-id="37"> </div> <div class="Clients__item"> <img decoding="async" width="57" height="25" src="https://www.liveagent.de/wp/urlslab-download/56111a20c87703407dfda8e7d4010a38/logo-esky-color.svg" class="urlslab-skip-lazy wp-post-image" alt="eSky logo" urlslab-id="38"> </div> <div class="Clients__item"> <img decoding="async" width="75" height="25" src="https://www.liveagent.de/wp/urlslab-download/e3114a0db9f2574fe8fcac0788896f49/slido_green.svg" class="urlslab-skip-lazy wp-post-image" alt="Slido green logo" urlslab-id="39"> </div> </div> <link rel="stylesheet" id="shortcodes/Clients" type="text/css" media="all" href="https://www.liveagent.de/app/themes/liveagent/assets/dist/shortcodes/Clients.min.css?ver=1.25.67"> </div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Zum Thema passende Artikel</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.de/glossar/helpdesk/" title="Unternehmen nutzen den Helpdesk, um ihren Kunden über verschiedene Kanäle wie Call Center, Websites, Live-Chat, Social Media oder E-Mail Unterstützung zu bieten." hreflang="de-DE" onover-preload="1"><img alt="Unternehmen nutzen den Helpdesk, um ihren Kunden über verschiedene Kanäle wie Call Center, Websites, Live-Chat, Social Media oder E-Mail Unterstützung zu bieten." data-src="https://assets.flowhunt.io/screenshots/f715a91c0041040a/94831de12e1635f5/1729070255_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.de/glossar/helpdesk/" title="Unternehmen nutzen den Helpdesk, um ihren Kunden über verschiedene Kanäle wie Call Center, Websites, Live-Chat, Social Media oder E-Mail Unterstützung zu bieten." hreflang="de-DE" onover-preload="1">Helpdesk</a></p><p class="urlslab-rel-res-item-summary">Erfahren Sie alles über Helpdesks, die essentielle Teile der IT-Infrastruktur sind. Sie bieten schnellen Support und Self-Service-Optionen, um das Ticket-Aufkommen zu reduzieren und die Kundenzufriedenheit zu steigern. Entdecken Sie die Vorteile, Anwendungsfälle und wie man den richtigen Helpdesk auswählt. Kostenlos testen!</p><a href="https://www.liveagent.de/glossar/helpdesk/" title="Unternehmen nutzen den Helpdesk, um ihren Kunden über verschiedene Kanäle wie Call Center, Websites, Live-Chat, Social Media oder E-Mail Unterstützung zu bieten." class="urlslab-rel-res-item-arrow" hreflang="de-DE" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.de/reviews/live-chat-softwarebewertungen/livechat/" title="Ziehen Sie LiveChat für Ihre Live-Chat-Anforderungen in Betracht? Werfen Sie einen Blick auf unseren Test und finden Sie heraus, wie es in unseren allgemeinen Tests abgeschnitten hat." hreflang="de-DE" onover-preload="1"><img alt="Ziehen Sie LiveChat für Ihre Live-Chat-Anforderungen in Betracht? Werfen Sie einen Blick auf unseren Test und finden Sie heraus, wie es in unseren allgemeinen Tests abgeschnitten hat." data-src="https://assets.flowhunt.io/screenshots/f715a91c0041040a/bb80b50c8d497856/1728928403_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.de/reviews/live-chat-softwarebewertungen/livechat/" title="Ziehen Sie LiveChat für Ihre Live-Chat-Anforderungen in Betracht? Werfen Sie einen Blick auf unseren Test und finden Sie heraus, wie es in unseren allgemeinen Tests abgeschnitten hat." hreflang="de-DE" onover-preload="1">LiveChat Live-Chat-Bewertung</a></p><p class="urlslab-rel-res-item-summary">Erfahren Sie mehr über LiveChat, eine top-bewertete Live-Chat-Software mit umfassenden Funktionen für Agenten und Kunden. Entdecken Sie flexible Preispläne, Anpassungsoptionen und erfahren Sie, warum LiveChat eine zuverlässige Wahl für Ihre Kommunikationsbedürfnisse ist.</p><a href="https://www.liveagent.de/reviews/live-chat-softwarebewertungen/livechat/" title="Ziehen Sie LiveChat für Ihre Live-Chat-Anforderungen in Betracht? Werfen Sie einen Blick auf unseren Test und finden Sie heraus, wie es in unseren allgemeinen Tests abgeschnitten hat." class="urlslab-rel-res-item-arrow" hreflang="de-DE" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.de/funktionen/chat-historie/" title="Der Chat-Verlauf ist zusammen mit Ihren aktuellen Chats verfügbar. Verfolgen Sie frühere Kundenanfragen oder suchen Sie nach Informationen." hreflang="de-DE" onover-preload="1"><img alt="Der Chat-Verlauf ist zusammen mit Ihren aktuellen Chats verfügbar. Verfolgen Sie frühere Kundenanfragen oder suchen Sie nach Informationen." data-src="https://assets.flowhunt.io/screenshots/f715a91c0041040a/e0dea24615f8cc14/1729098791_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.de/funktionen/chat-historie/" title="Der Chat-Verlauf ist zusammen mit Ihren aktuellen Chats verfügbar. Verfolgen Sie frühere Kundenanfragen oder suchen Sie nach Informationen." hreflang="de-DE" onover-preload="1">Chat Historie</a></p><p class="urlslab-rel-res-item-summary">Entdecken Sie, wie die Chatverlauf-Funktion von LiveAgent Ihren Kundensupport revolutionieren kann! Verfolgen Sie frühere Anfragen, verbessern Sie die Kundenzufriedenheit und optimieren Sie Ihren Workflow. Starten Sie jetzt Ihre kostenlose 14-tägige Testphase und erleben Sie besseren Service in Echtzeit.</p><a href="https://www.liveagent.de/funktionen/chat-historie/" title="Der Chat-Verlauf ist zusammen mit Ihren aktuellen Chats verfügbar. Verfolgen Sie frühere Kundenanfragen oder suchen Sie nach Informationen." class="urlslab-rel-res-item-arrow" hreflang="de-DE" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.de/funktionen/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="de-DE" onover-preload="1"><img alt="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." data-src="https://assets.flowhunt.io/screenshots/f715a91c0041040a/7ec1fc38e9c05060/1728895157_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.de/funktionen/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="de-DE" onover-preload="1">Funktionen</a></p><p class="urlslab-rel-res-item-summary">Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available.</p><a href="https://www.liveagent.de/funktionen/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." class="urlslab-rel-res-item-arrow" hreflang="de-DE" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/demonstration/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--full" title="Erleben Sie LiveAgent in Aktion! Fordern Sie eine Demo an und entdecken Sie, wie unsere Software Ihnen hilft, Ihre Unternehmensziele zu erreichen, die Kundenzufriedenheit zu steigern und mehr Verkäufe zu generieren. Erhalten Sie Antworten auf all Ihre Fragen zu Preisen, Diensten und Funktionen." hreflang="de-DE" onover-preload="1"> <span>Eine Demo vereinbaren</span> </a> <a href="/testversion/" class="Button Button--outline" title="Starten Sie Ihre 14-tägige kostenlose Testversion mit LiveAgent und erleben Sie alle Funktionen des Large-Plans ohne Verpflichtungen. Nutzen Sie Ihre Firmen-E-Mail für eine 30-tägige Testphase. Keine Kreditkarte erforderlich! 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Fordern Sie eine Demo an und entdecken Sie, wie unsere Software Ihnen hilft, Ihre Unternehmensziele zu erreichen, die Kundenzufriedenheit zu steigern und mehr Verkäufe zu generieren. Erhalten Sie Antworten auf all Ihre Fragen zu Preisen, Diensten und Funktionen." hreflang="de-DE" onover-preload="1">Demo</a></li> <li id="menu-item-15916"><a href="/preise/" title="Entdecken Sie LiveAgent – erschwingliche Kundensupport-Pläne ab 15 USD/Monat. Testen Sie kostenlos und optimieren Sie Ihren Kundenservice!" hreflang="de-DE" onover-preload="1">Preise</a></li> <li id="menu-item-681244"><a href="https://www.liveagent.de/funktionen/" title="Are you looking for a feature-rich help desk solution? 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Explore top accolades for best ROI, customer relationships, and leading software solutions." hreflang="de-DE" onover-preload="1">Auszeichnungen und Zertifikate</a></li> <li id="menu-item-949872"><a href="https://www.liveagent.de/erfolgsgeschichten/" title="Entdecken Sie inspirierende Erfolgsgeschichten globaler Unternehmen, die mit LiveAgent Kundenservice, Umsatz und Kundenzufriedenheit steigern!" hreflang="de-DE" onover-preload="1">Kundenbewertungen</a></li> <li id="menu-item-15934"><a href="https://www.liveagent.de/integrationen/#voip-partners-de" title="Entdecken Sie die umfangreiche Auswahl an Integrationen, PlugIns und Apps von LiveAgent, die Ihre Helpdesksoftware aufwerten und die Kundenzufriedenheit steigern. Verbinden Sie nahtlos verschiedene Plattformen in einer benutzerfreundlichen Oberfläche und maximieren Sie den Nutzen Ihrer bestehenden Systeme. 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Get insights on how knowledge base software works and a recommendation for LiveAgent's free trial." hreflang="en-US" onover-preload="1">Wissensdatenbank-Software</a></li> <li id="menu-item-970811"><a href="https://www.liveagent.de/kundenservice-software/" title="Entdecken Sie die 20 besten Kundenservice-Softwarelösungen 2022! Vergleichen Sie Features, Preise & CRMs für optimierten Support." hreflang="de-DE" onover-preload="1">Kundenservice-Software</a></li> <li id="menu-item-970812"><a href="https://www.liveagent.de/blog/beste-voip-telefonsysteme-und-integrationen/" title="Entdecken Sie die 20 besten VoIP-Telefonsysteme 2025! Vergleichen Sie Funktionen, Preise & Support, um die perfekte Lösung für Ihr Unternehmen zu finden." hreflang="de-DE" onover-preload="1">VoIP-Telefonsysteme</a></li> <li id="menu-item-970814"><a href="https://www.liveagent.de/selbst-servicesoftware/" title="Entdecken Sie die beste Selbst-Servicesoftware 2024! 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