Telephone | Federal Communications Commission

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role="main" class="container"> <div class="row"> <aside class="col-12 col-sm-12 col-md-3 sidebar-first"> <div class="menu-sidebar block block--fcc-contextdependentsecondarymenu"> <h2 class="block-title">Consumer and Governmental Affairs</h2> <ul class="menu"> <li id="" class="menu-item menu-item--active-trail" style=""> <a href="/telephone" data-featured-item="0" show-only-megamenu-desktop="0" data-drupal-link-system-path="node/28159" class="is-active" aria-current="page">Telephone</a> </li> <li id="" class="menu-item" style=""> <a href="/general/broadcast-cable-and-satellite-guides" data-featured-item="0" show-only-megamenu-desktop="0" data-drupal-link-system-path="node/28160">Broadcast, Cable and Satellite</a> </li> <li id="" class="menu-item" style=""> <a href="/general/broadband-and-internet-guides" data-featured-item="0" show-only-megamenu-desktop="0" data-drupal-link-system-path="node/28161">Broadband and Internet</a> </li> <li id="" class="menu-item" style=""> <a 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show-only-megamenu-desktop="0" data-drupal-link-system-path="node/204881">Consumer Mga Gabay (Tagalog)</a> </li> <li id="" class="menu-item menu-item--collapsed" style=""> <a href="/consumer-governmental-affairs/consumer-guides/nguoi-tieu-dung-huong-dan" data-featured-item="0" show-only-megamenu-desktop="0" data-drupal-link-system-path="node/204882">Người tiêu dùng Hướng dẫn (Vietnamese)</a> </li> <li id="" class="menu-item menu-item--collapsed" style=""> <a href="/consumer-governmental-affairs/consumer-guides/sobija-annaeseo" data-featured-item="0" show-only-megamenu-desktop="0" data-drupal-link-system-path="node/204880">소비자 안내서 (Korean)</a> </li> </ul> </div> </aside> <div class="col-12 col-sm-12 col-md-9 main-content" > <div data-drupal-messages-fallback class="hidden"></div> <ul class="translations-block" role="list"> <li role="listitem"><a href="https://www.fcc.gov/telefono" class="link-class" lang="es">Español</a></li> <li role="listitem"><a href="https://www.fcc.gov/consumer-governmental-affairs/consumer-guides/sobija-annaeseo-korean/jeonhwa" class="link-class" lang="ko">한국어</a></li> <li role="listitem"><a href="https://www.fcc.gov/consumer-governmental-affairs/consumer-guides/xiao-fei-zhe-zhi-nan-chinese/dian-hua" class="link-class" lang="zh-hant">繁體中文</a></li> <li role="listitem"><a href="https://www.fcc.gov/consumer-governmental-affairs/consumer-guides/consumer-mga-gabay-tagalog/telepono" class="link-class" lang="tl">Tagalog</a></li> <li role="listitem"><a href="https://www.fcc.gov/consumer-governmental-affairs/consumer-guides/nguoi-tieu-dung-huong-dan-vietnamese/dien-thoai" class="link-class" lang="vi">Tiếng Việt</a></li> </ul> <article class="node page page--full"> <div> <div class="row"> <div class="col-md-12"> <div class="page-body"> <div class="page__body"><h4 aria-level="3" role="presentation">FCC Speed Test App</h4><ul role="presentation"><li><a href="https://www.fcc.gov/consumers/guides/drive-tests-and-other-speed-tests-conducted-validate-mobile-broadband-availability">'Drive Tests' and Other 'Speed Tests' Conducted to Validate Mobile Broadband Availability Data</a></li></ul><h4>Billing, Charges and Fees</h4><ul><li><a href="/consumers/guides/understanding-your-telephone-bill">Bundled Services and Billing</a> | (<a href="/sites/default/files/understanding_your_telephone_bill.pdf">PDF</a>)</li><li><a href="/consumers/guides/check-basic-rates-making-international-calls">Check Basic Rates Before Making International Calls</a> | (<a href="/sites/default/files/check_basic_rates_before_making_international_calls.pdf">PDF</a>)</li><li><a href="/consumers/guides/understanding-your-telephone-bill">Cramming - Unauthorized Charges on Your Phone Bill</a> | (<a href="/sites/default/files/understanding_your_telephone_bill.pdf">PDF</a>)</li><li><a href="/incarcerated-peoples_communications_services">Incarcerated People’s Communications Services</a> | (<a href="/sites/default/files/Incarcerated_Peoples_Communications_Services.pdf">PDF</a>)</li><li><a href="/consumers/guides/international-long-distance-calling-made-simple-tip-sheet">International Calling Tip Sheet</a> | (<a href="/sites/default/files/international_calling_tip_sheet.pdf">PDF</a>)</li><li><a href="/military-cellphones">Military Service Members and Wireless Phone Service</a> | (<a href="/sites/default/files/military_service_members_and_wireless_phone_service.pdf">PDF</a>)</li><li><a href="/consumers/guides/900-pay-call-and-other-information-services">Pay-Per-Call Information Services</a> | (<a href="/sites/default/files/pay-per-call_information_services.pdf">PDF</a>)</li><li><a href="/consumers/guides/prepaid-phone-cards-what-consumers-should-know">Pre-Paid Phone Cards: What Consumers Should Know</a> | (<a href="/sites/default/files/prepaid_phone_cards_what_consumers_should_know.pdf">PDF</a>)</li><li><a href="/consumers/guides/surcharges-international-calls-wireless-phones">Surcharges for International Calls to Wireless Phones</a> | (<a href="/sites/default/files/surcharges_for_calls_to_international_wireless_phones.pdf">PDF</a>)</li><li><a href="/consumers/guides/public-phones-and-payphones">Tips for Using Public Phones and Payphones</a> | (<a href="/sites/default/files/tips_for_using_public_phones_and_payphones.pdf">PDF</a>)</li><li><a href="/consumers/guides/understanding-your-telephone-bill">Understanding Your Telephone Bill</a> | (<a href="/sites/default/files/understanding_your_telephone_bill.pdf">PDF</a>)</li><li><a href="/consumers/guides/what-toll-free-number-and-how-does-it-work">What Is a Toll-Free Number and How Does It Work? </a>| (<a href="/sites/default/files/what_is_a_toll_free_number_and_how_does_it_work.pdf">PDF</a>)</li></ul><h4>Accessibility Issues</h4><ul><li><a href="/consumers/guides/21st-century-communications-and-video-accessibility-act-cvaa">21st Century Communications and Video Accessibility Act (CVAA)</a> | (<a href="/sites/default/files/Twenty-First-Century-Communications-and-Video-Accessibility-Act-CVAA.pdf">PDF</a>)</li><li><a href="/consumers/guides/711-telecommunications-relay-service">711 for Telecommunications Relay Service</a> | (<a href="/sites/default/files/711_for_telecommunications_relay_service.pdf">PDF</a>)</li><li><a href="/consumers/guides/dial-211-essential-community-services">Dial 211 for Essential Community Services</a> | (<a href="/sites/default/files/dial_211_for_essential_community_services.pdf">PDF</a>)</li><li><a href="/consumers/guides/hearing-aid-compatibility-wireline-and-wireless-telephones">Hearing Aid Compatibility for Wireline and Wireless Telephones</a> | (<a href="/sites/default/files/hearing_aid_compatibility_for_wireline_and_wireless_telephones.pdf">PDF</a>)</li><li><a href="/consumers/guides/ip-relay-service">Internet Protocol (IP) Relay Service</a> | (<a href="/sites/default/files/ip_relay_service.pdf">PDF</a>)</li><li><a href="/consumers/guides/internet-protocol-ip-captioned-telephone-service">IP Captioned Telephone Service</a> | (<a href="/sites/default/files/ip_captioned_telephone_service.pdf">PDF</a>)</li><li><a href="/consumers/guides/national-deaf-blind-equipment-distribution-program">National Deaf-Blind Equipment Distribution Program</a> | (<a href="/sites/default/files/national_deaf-blind_equipment_distribution_program.pdf">PDF</a>)</li><li><a href="/consumers/guides/real-time-text-improving-accessible-telecommunications">Real-Time Text: Improving Accessible Telecommunications</a> | (<a href="/sites/default/files/real-time-text.pdf">PDF</a>)</li><li><a href="/consumers/guides/telecommunications-access-people-disabilities">Telecommunications Access for People with Disabilities</a> | (<a href="/sites/default/files/telecommunications_access_for_people_with_disabilities.pdf">PDF</a>)</li><li><a href="/consumers/guides/telecommunications-relay-service-trs">Telecommunications Relay Service (TRS)</a> | (<a href="/sites/default/files/telecommunications_relay_service.pdf">PDF</a>)</li><li><a href="/consumers/guides/what-you-need-know-about-text-911">Text-to-911: What You Need to Know</a> | (<a href="/sites/default/files/text-to-911_-_what_you_need_to_know.pdf">PDF</a>)</li><li><a href="/consumers/guides/speech-speech-relay-service">Speech-To-Speech Relay Service</a> | (<a href="/sites/default/files/speech_to_speech_relay_service.pdf">PDF</a>)</li><li><a href="/consumers/guides/video-relay-services">Video Relay Services</a> | (<a href="/sites/default/files/video_relay_services.pdf">PDF</a>)</li></ul><h4>Service Availability</h4><ul><li><a href="/consumers/guides/universal-service-program-schools-and-libraries-e-rate">E-rate: Universal Service Program for Schools and Libraries</a> | (<a href="/sites/default/files/e-rate_universal_service_program_for_schools_and_libraries.pdf">PDF</a>)</li><li><a href="/consumers/guides/lifeline-support-affordable-communications">Lifeline Support for Affordable Communications</a> | (<a href="/sites/default/files/lifeline_support_for_affordable_communications.pdf">PDF</a>)</li><li><a href="/consumers/guides/lifeline-support-affordable-communications#tribal">Lifeline: Promoting Telephone Subscribership on Tribal Lands</a> | (<a href="/sites/default/files/lifeline_support_for_affordable_communications.pdf">PDF</a>)</li><li><a href="/guides/universal-service-program-rural-health-care-providers">The FCC’s Universal Service Rural Health Care Programs</a> | (<a href="/sites/default/files/the_fccs_universal_service_rural_health_care_programs.pdf">PDF</a>)</li><li><a href="/consumers/guides/universal-service-support-mechanisms">Universal Service Support Mechanisms</a> | (<a href="/sites/default/files/universal_service_support_mechanisms.pdf">PDF</a>)</li></ul><h4>Fraud, Scams and Alerts</h4><ul><li><a href="/consumers/guides/spoofing-and-caller-id">Caller ID Spoofing</a> | (<a href="/sites/default/files/caller_id_spoofing.pdf">PDF</a>)</li><li><a href="/consumers/guides/careless-dialing-could-cost-you-money">Careless Dialing Could Cost You Money</a> | (<a href="/sites/default/files/careless_dialing_could_cost_you_money.pdf">PDF</a>)</li><li><a href="/consumers/guides/cell-phone-fraud">Cell Phone Fraud</a> | (<a href="/sites/default/files/cell_phone_fraud.pdf">PDF</a>)</li><li><a href="/consumers/guides/understanding-your-telephone-bill">Cramming - Unauthorized Charges on Your Phone Bill</a> | (<a href="/sites/default/files/understanding_your_telephone_bill.docx">Word</a>) | (<a href="/sites/default/files/understanding_your_telephone_bill.pdf">PDF</a>)</li><li><a href="/consumers/guides/dont-fall-90-telephone-scam">Don't Fall for the 90# Telephone Scam</a> | (<a href="/sites/default/files/dont_fall_for_the_90_telephone_scam.pdf">PDF</a>)</li><li><a href="/consumers/guides/faqs-about-junk-faxes">FAQs about Junk Faxes</a> | (<a href="/sites/default/files/faqs_about_junk_faxes.pdf">PDF</a>)</li><li><a href="/consumers/guides/ip-relay-fraud">IP Relay Fraud</a> | (<a href="/sites/default/files/ip_relay_fraud.pdf">PDF</a>)</li><li><a href="/consumers/guides/mexico-collect-call-scam">Mexico Collect Call Scam</a> | (<a href="/sites/default/files/mexico_collect_call_scam.pdf">PDF</a>)</li><li><a href="/consumers/guides/one-ring-phone-scam">'One Ring' Phone Scam</a> | (<a href="/sites/default/files/one_ring_phone_scam.pdf">PDF</a>)</li><li><a href="/consumers/guides/stop-unwanted-calls-texts-and-faxes">Robocalls</a> | (<a href="/sites/default/files/stop_unwanted_robocalls_and_texts.pdf">PDF</a>)</li><li><a href="/consumers/guides/slamming-switching-your-authorized-telephone-company-without-permission">Slamming: Switching Your Authorized Telephone Company Without Permission</a> | (<a href="/sites/default/files/slamming_-_switching_your_authorized_telephone_company_without_permission.pdf">PDF</a>)</li><li><a href="/consumers/guides/stop-unwanted-robocalls-and-texts">Spam: Unwanted Text Messages and Email</a> | (<a href="/sites/default/files/stop_unwanted_robocalls_and_texts.pdf">PDF</a>)</li><li><a href="/consumers/guides/stop-unwanted-robocalls-and-texts">Unwanted Telephone Marketing Calls and the National Do-Not-Call List</a> | (<a href="/sites/default/files/stop_unwanted_robocalls_and_texts.pdf">PDF</a>)</li><li><a href="/consumers/guides/voicemail-system-hacking">Voicemail System Hacking</a> | (<a href="/sites/default/files/voicemail_system_hacking.pdf">PDF</a>)</li><li><a href="/consumers/guides/beware-auto-warranty-scams">Watch Out for Auto Warranty Scams</a> | (<a href="/sites/default/files/watch_out_for_auto_warranty_scams.pdf">PDF</a>)</li></ul><h4>Wireless, Cellular and Mobile</h4><ul><li><a href="/5g-faqs">5G FAQs</a></li><li><a href="/consumers/guides/avoid-accidental-911-calls-wireless-phones">Avoid Making Accidental Wireless 911 Calls</a> | (<a href="/sites/default/files/avoid_making_accidental_wireless_911_calls.pdf">PDF</a>)</li><li><a href="/consumers/guides/cell-phone-fraud">Cell Phone Fraud</a> | (<a href="/sites/default/files/cell_phone_fraud.pdf">PDF</a>)</li><li><a href="/consumers/guides/cell-phone-unlocking">Cell Phone Unlocking</a> | (<a href="/sites/default/files/cell_phone_unlocking.pdf">PDF</a>)</li><li><a href="/consumers/guides/dangers-texting-while-driving">Distracted Driving</a> | (<a href="/sites/default/files/the_dangers_of_distracted_driving.pdf">PDF</a>)</li><li><a href="/consumers/guides/drive-tests-and-other-speed-tests-conducted-validate-mobile-broadband-availability">'Drive Tests' and Other 'Speed Tests' Conducted to Validate Mobile Broadband Availability Data</a></li><li><a href="/consumers/guides/esim-cards-faq">eSIM Cards FAQ</a> | (<a href="/sites/default/files/esim_cards_faq.pdf">PDF</a>)</li><li><a href="/consumers/guides/fcc-speed-test-app-tip-sheet">FCC Speed Test FAQs</a> | (<a href="/sites/default/files/fcc_speed_test_app_tip_sheet.pdf">PDF</a>)</li><li><a href="/consumers/guides/hearing-aid-compatibility-wireline-and-wireless-telephones">Hearing Aid Compatibility for Wireline and Wireless Telephones</a> | (<a href="/sites/default/files/hearing_aid_compatibility_for_wireline_and_wireless_telephones.pdf">PDF</a>)</li><li><a href="/consumers/guides/international-long-distance-calling-made-simple-tip-sheet">International Calling Tip Sheet</a> | (<a href="/sites/default/files/international_calling_tip_sheet.pdf">PDF</a>)</li><li><a href="/international-roaming">International Roaming: Using Your Mobile Phone in Other Countries</a> | (<a href="/sites/default/files/international_roaming_-_using_your_mobile_phone_in_other_countries.pdf">PDF</a>)</li><li><a href="/military-cellphones">Military Service Members and Wireless Phone Service</a> | (<a href="/sites/default/files/military_service_members_and_wireless_phone_service.pdf">PDF</a>)</li><li><a href="/consumers/guides/mobile-wallet-services-protection">Mobile Wallet Services Protection</a> | (<a href="/sites/default/files/mobile_wallet_services_protection.pdf">PDF</a>)</li><li><a href="/consumers/guides/operation-wireless-microphones">Operation of Wireless Microphones</a> | (<a href="/sites/default/files/operation_of_wireless_microphones.pdf">PDF</a>)</li><li><a href="/consumers/guides/plan-ahead-phase-out-3g-cellular-networks-and-service">Plan Ahead for Phase Out of 3G Cellular Networks and Service</a> | (<a href="/sites/default/files/plan_ahead_for_phase_out_of_3g_cellular_networks_and_service.pdf">PDF</a>)</li><li><a href="/consumers/guides/porting-keeping-your-phone-number-when-you-change-providers">Porting: Keeping Your Phone Number When Changing Service Providers</a> | (<a href="/sites/default/files/porting_-_keeping_your_phone_number_when_you_change_providers.pdf">PDF</a>)</li><li><a href="/consumers/guides/protect-your-mobile-device">Protect Your Smart Device</a> | (<a href="/sites/default/files/protect_your_smart_device.pdf">PDF</a>)</li><li><a href="/consumers/guides/protecting-children-objectionable-content-wireless-devices">Protecting Children from Objectionable Content on Wireless Devices</a> | (<a href="/sites/default/files/protecting_children_from_objectionable_content_on_wireless_devices.pdf">PDF</a>)</li><li><a href="/consumers/guides/real-time-text-improving-accessible-telecommunications">Real-Time Text: Improving Accessible Telecommunications</a> | (<a href="/sites/default/files/real-time-text.pdf">PDF</a>)</li><li><a href="/consumers/guides/stop-unwanted-robocalls-and-texts">Spam: Unwanted Calls and Text Messages</a> | (<a href="/sites/default/files/stop_unwanted_robocalls_and_texts.pdf">PDF</a>)</li><li><a href="/consumers/guides/specific-absorption-rate-sar-cell-phones-what-it-means-you">Specific Absorption Rate (SAR) For Cell Phones: What It Means For You</a> | (<a href="/sites/default/files/sar_for_cell_phones_-_what_it_means_for_you.pdf">PDF</a>)</li><li><a href="/consumers/guides/surcharges-international-calls-wireless-phones">Surcharges for International Calls to Wireless Phones</a> | (<a href="/sites/default/files/surcharges_for_calls_to_international_wireless_phones.pdf">PDF</a>)</li><li><a href="/consumers/guides/what-you-need-know-about-text-911">Text-to-911: What You Need to Know</a> | (<a href="/sites/default/files/text-to-911_-_what_you_need_to_know.pdf">PDF</a>)</li><li><a href="/consumers/guides/tracfone-phone-unlocking-program">TracFone Phone Unlocking Program</a> | (<a href="/sites/default/files/tracfone_phone_unlocking_program.pdf">PDF</a>)</li><li><a href="/consumers/guides/understanding-wireless-telephone-coverage-areas">Understanding Wireless Telephone Coverage</a> | (<a href="/sites/default/files/understanding_wireless_telephone_coverage.pdf">PDF</a>)</li><li><a href="/consumers/guides/understanding-your-telephone-bill">Understanding Your Telephone Bill</a> | (<a href="/sites/default/files/understanding_your_telephone_bill.docx">Word</a>) | (<a href="/sites/default/files/understanding_your_telephone_bill.pdf">PDF</a>)</li><li><a href="/consumers/guides/updating-your-smartphone-operating-system">Updating Your Smartphone Operating System</a> | (<a href="/sites/default/files/updating_your_smartphone_operating_system.pdf">PDF</a>)</li><li><a href="/consumers/guides/911-wireless-services">Wireless 911 Service</a> | (<a href="/sites/default/files/911_wireless_services.pdf">PDF</a>)</li><li><a href="/consumers/guides/how-protect-yourself-online">Wireless Connections and Bluetooth Security Tips</a> | (<a href="/sites/default/files/wireless_connections_and_bluetooth_security_tips.pdf">PDF</a>)</li><li><a href="/consumers/guides/wireless-devices-and-health-concerns">Wireless Devices and Health Concerns</a> | (<a href="/sites/default/files/wireless_devices_and_health_concerns.pdf">PDF</a>)</li><li><a href="/consumers/guides/wireless-emergency-alerts-wea">Wireless Emergency Alerts (WEA)</a> | (<a href="/sites/default/files/Wireless_Emergency_Alerts_wea.pdf">PDF</a>)</li><li><a href="/consumers/guides/wireless-phones-and-national-do-not-call-list">Wireless Phones and the National Do-Not-Call List</a> | (<a href="/sites/default/files/wireless_phones_and_the_national_do-not-call_list.pdf">PDF</a>)</li><li><a href="/consumers/guides/your-kids-first-phone">Your Kid's First Phone</a> | (<a href="/sites/default/files/your_kids_first_phone.pdf">PDF</a>)</li></ul><h4>Miscellaneous</h4><ul><li><a href="/consumers/guides/call-blocking-tools-and-resources">Call Blocking Tools and Resources</a> | (<a href="/sites/default/files/call_blocking_tools_and_resources.pdf">PDF</a>)</li><li><a 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href="/consumers/guides/porting-keeping-your-phone-number-when-you-change-providers">Porting: Keeping Your Phone Number When You Change Providers</a> | (<a href="/sites/default/files/porting_-_keeping_your_phone_number_when_you_change_providers.pdf">PDF</a>)</li><li><a href="/consumers/guides/local-local-toll-and-long-distance-calling">Local, Local Toll, and Long Distance Calling</a> | (<a href="/sites/default/files/local_local_toll_and_long_distance_calling.pdf">PDF</a>)</li><li><a href="/consumers/guides/protecting-your-privacy">Protecting Your Privacy: Phone and Cable Records</a> | (<a href="/sites/default/files/protecting_your_privacy_-_phone_and_cable_records.pdf">PDF</a>)</li><li><a href="/consumers/guides/recording-telephone-conversations">Recording Telephone Conversations</a> | (<a href="/sites/default/files/recording_telephone_conversations.pdf">PDF</a>)</li><li><a href="/consumers/guides/tech-transitions-network-upgrades-may-affect-your-service">Tech Transitions: Network 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href="/consumers/guides/when-your-telephone-company-discontinues-service">When Your Telephone Company Discontinues Service</a> | (<a href="/sites/default/files/when_your_telephone_company_discontinues_service.pdf">PDF</a>)</li></ul></div> </div> <div class="meta-container"> <div class="bureau-office mb-3 mt-3"> <strong>Bureau/Office:</strong> <div class="page__field-bureau-office-ref"> <div class="field__items"> <div class="field__item"><a href="/consumer-governmental-affairs" hreflang="und">Consumer and Governmental Affairs</a></div> </div> </div> </div> <div class="tags"> <div class="page__field-tags"> <div class="field__label fw-bold"> Tags<span class="field__label__suffix mr-1">:</span> </div> <ul id="tags-list"> <li><a href="/tags/consumers" hreflang="und">Consumers</a> <li><a href="/tags/telephone-consumer-issues" hreflang="und">Telephone Consumer Issues</a></li> </li> </ul> </div> </div> <div class="date_updated mt-3"> <strong>Updated:</strong><br> Tuesday, January 14, 2025 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