Contact Us - Customer Experience Team

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txtLeft b-header-shadow" style="display:none"> <div class="account-menu__head pal pts txtUpper fontsizeM"> Welcome </div> <div class="account-menu__body phl pal fontsizeS txtUpper"> <ul role="menu" aria-labelledby="dLabel"> <li class="pbm"> <a class="" href="customer/account/login/?from=header" title="Log in" rel="follow" id="account-menu-login-btn"> Log in </a> </li> <li class="pbm"> <a href="customer/account/create/?from=header" title="Register" rel="follow" id="account-menu-register-btn"> Register </a> </li> <li class="pbm"> <a href="https://support-sg.zalora-ops.com/en/support/home" target="_blank" title="Help" rel="follow noopener" id="account-menu-help-btn"> Help </a> </li> <hr class="mts mbm"> <li class="pbm"> <a href="influencer/?from=header" title="Community Influencer Program" rel="follow" id="account-menu-influencer-btn"> Community Influencer Program </a> </li> </ul> </div> </div>  </li> <li class="pll"> <a id="wishlist__icon" class="js-seg-bar__wishlist icon_favourites" href="/customer/wishlist/?from=header"> <div class="seg-bar__wl-count js-seg-bar__wl-count"></div> </a> <div id="wishlist__popup" class="b-header-shadow" style="display:none"> <div id="wishlist__popup-message" class="wl-info__head pal pas txtUpper fontsizeM"></div> </div> </li>  <li class="seg-bar__cart mll"> <a id="minicart__icon" class="icon_bag" href="/cart/?from=header"> <div class="seg-bar__mini-cart-count js-seg-bar__mini-cart-count" id="shopping-bag-qty"></div> </a> <div id="minicart__arrow" class="minicart__arrow"> <svg class="segment-bar__arrow"> <polygon points="10 0 20 10 0 10 "></polygon> </svg> </div> <div id="minicart__popup" class="minicart__popup txtLeft b-header-shadow"> <div class="minicart__head pal pts txtUpper txtLeft fontsizeM"> My Bag <text class='js-seg-bar__mini-cart-count-dropdown'>0</text> Item</div> <div id="js-minicart-message-content"> </div> </div> </li>  </ul> </div>  <ul id="seg-txt__replace" class="seg-bar seg-bar__content seg-text__transition" style="display: none;"> <li class="segSelect txtCenter prl js-header__segment-women"> <a class="a-white b-header__clickable b-header__segment-text txtUpper" href="/s/women"> WOMEN </a> </li> <li class="segSelect txtCenter prl js-header__segment-men"> <a class="a-white b-header__clickable b-header__segment-text txtUpper" href="/s/men"> MEN </a> </li> <li class="segSelect txtCenter prl js-header__segment-luxury"> <a class="a-white b-header__clickable b-header__segment-text txtUpper" href="/s/luxury"> LUXURY </a> </li> <li class="segSelect txtCenter prl js-header__segment-sports"> <a class="a-white b-header__clickable b-header__segment-text txtUpper" href="/s/sports"> SPORTS </a> </li> <li class="segSelect txtCenter prl js-header__segment-beauty"> <a class="a-white b-header__clickable b-header__segment-text txtUpper" href="/s/beauty"> BEAUTY </a> </li> <li class="segSelect txtCenter prl js-header__segment-kids"> <a class="a-white b-header__clickable b-header__segment-text txtUpper" href="/s/kids"> KIDS </a> </li> <li class="segSelect txtCenter prl js-header__segment-lifestyle"> <a class="a-white b-header__clickable b-header__segment-text txtUpper" href="/s/lifestyle"> LIFESTYLE </a> </li> </ul> </div>  <div class="b-header__category-bar js-floatMenu js-header__category-bar" id="jsHeaderCategoryBar"> </div> </header>   <div class="js-bottomHeader"> <script> $(document).mouseup(function () { $(".cms-app-badge-vc").hide(); $(".cms-arrow-up").hide(); }); $(document).ready(function () { $("#js-tooltip-interact").click(function () { $(".cms-app-badge-vc").toggle(); $(".cms-arrow-up").toggle(); $("a.js-tooltip-header.mkt-type-link").text('KIDS'); $("a.js-tooltip-header.ctl-type-link").text('OUTLET'); }); }); </script> <style> .cms-usp-block-container { font-size: 12px; display: flex; width: 100%!important; height: 30px; margin: 0 auto; padding: 10px 0px; position: relative; text-align: center; min-width: 1200px; } .cms-usp-icon { float: left; } .cms-usp-name{ float: left; margin-left: 3px; font-family: 'Apercu', arial, sans-serif; font-size: 10px; text-transform: uppercase; padding-top: 0px; display: inline-flex; display:-webkit-inline-box; /* Safari */ } .cms-app-badge { display: flex; align-items: center; margin-left: auto; background: #5C5C5C; font-size: 10px; color: #fff; margin-right: 0px; margin-top: -2px; opacity: 1; padding-top: 7px; padding-bottom: 6px; padding-left: 5px; padding-right: 5px; -webkit-border-radius: 6px; -moz-border-radius: 6px; border-radius: 6px; -webkit-transition: all .3s ease-out; -moz-transition: all .3s ease-out; -o-transition: all .3s ease-out; transition: all .3s ease-out; transform: translateY(-5px); position: relative; z-index: 9; } .cms-app-badge:hover, .cms-usp-name:hover{ cursor: pointer; opacity: 0.6; } .cms-app-icon { margin-top: -8px; padding-left: 6px; } .icon_usp_zaloranow { width: 40px; height: 19px; background-position: -3px; background-size: 40px; background-image: url(https://static-sg.zacdn.com/cms/2023/ZALORA-VIP/USP-BAR-ZALORA-VIP.png); background-repeat: no-repeat; } .cms-app-badge-vc{ position: absolute; right: 60px; margin-top: 40px; z-index: 9; width: 182px; padding: 17px 10px; background: #ccc; color: #000; text-align: center; -webkit-box-shadow: 0px 3px 5px 0px rgba(215,215,215,1); -moz-box-shadow: 0px 3px 5px 0px rgba(215,215,215,1); /* box-shadow: 0px 3px 5px 0px rgba(215,215,215,1); */ display: none; /* transform: translateX(-50%);*/ } .cms-arrow-up { position: absolute; right: 137px; margin-top: 28px; width: 0; height: 0; border-left: 9px solid transparent; border-right: 9px solid transparent; border-bottom: 13px solid #ccc; display: none; } .cms-icon-align { margin-top: 0; } .btn.btn--secondary.btn--inverted { color:#FFF; background:transparent; } .cms-usp-separator{ float: left; width: 12px; height: 30px; } </style> <div class="cms-usp-block-container">  <div class="cms-usp-separator"></div> <a href="https://support-sg.zalora-ops.com/en/support/solutions/articles/76000017933-return-policy/?from=onsite-usp" target="_blank"> <div class="lfloat icon_usp_30return cms-icon-align"></div> <div class="lfloat cms-usp-name txtUpper">Days Free Returns</div> </a> <div class="cms-usp-separator"></div> <a href="https://support-sg.zalora-ops.com/en/support/solutions/articles/76000017945-shipping-fee-policy/?from=onsite-usp" target="_blank"> <div class="lfloat icon_usp_deliveryfree cms-icon-align"></div> <div class="lfloat cms-usp-name txtUpper">Free Shipping Available (T&C apply)</div> </a> <div class="cms-usp-separator"></div> <a href="https://www.zalora.sg/sustainability/" target="_blank"> <div class="lfloat cms-usp-icon"><img src="https://static-sg.zacdn.com/cms/usp/SUSTAINABILITY.png" fetchPriority="low" style="width: 24px;"></div> <div class="lfloat cms-usp-name txtUpper">Our Sustainability Journey</div> </a> <div class="cms-usp-separator"></div> <a href="/zalora-vip/?from=onsite-usp" target="_blank">  <div class="lfloat icon_usp_zaloranow cms-icon-align"></div> <div class="lfloat cms-usp-name txtUpper"> ZALORA VIP: UNILIMITED FREE & FASTER DELIVERY </div> </a>   <div class="cms-usp-separator"></div> <div id="js-tooltip-interact" class="rfloat cms-app-badge txtUpper txtCenter cms-animate strong" style=" margin-top: -5px;"> <span>Extra 20%*+ Free Shipping on Your First App Purchase </span> <span><img src="https://static-hk.zacdn.com/cms/brandbanners/appicon.png" class="cms-app-icon"></span> </div> <div class="cms-arrow-up"></div> <div class="cms-app-badge-vc"> <div class="txtUpper"> <b>Use Code: 1STAPP</b> </div> <div class="small txtUpper mtm mbm"> *10% discount and 10% cashback. <br /> S$69 min. spend. Discount and cashback capped at S$15 and S$10. Cashback is valid for 90 days upon confirmation. <br /> One-timer use per customer. Valid on selected items only / Brand exclusions apply / T&Cs Apply. <br /> </div> <span style="display: flex;justify-content: space-between;"><a href="https://app.adjust.com/m56rkk?campaign=USPBar" target="_blank"><img src="https://static-hk.zacdn.com/cms/cms-usp-sprite-appstore.png"></a> <a href="https://app.adjust.com/sp6pny?campaign=USPBar" target="_blank"><img src="https://static-hk.zacdn.com/cms/cms-usp-sprite-googleplay.png"></a></span> </div> </div>  <script type="text/template" id="suggested-product-template"> <li class="ssg-item js-search__product_suggest" id="ac-<%= index %>"> <a title="<%= name %>" href="<%= url %>"> <img src="<%= image %>" class="ssg-item__product-image" /> <div class="ssg-item__product-info"> <div class="ssg-item__product-name"><%= name %></div> <div class="ssg-item__product-prices"> <span class="ssg-item__product-price <% if (specialPrice) {%>ssg-item__product-price--old<% } %>"> <%= price %> </span> <% if (specialPrice) { %> <span class="ssg-item__product-price ssg-item__product-price--special"> <%= nowLabel %> <%= specialPrice %> </span> <% } %> </div> </div> </a> </li> </script> <script type="text/template" id="suggested-term-template"> <li class="ssg-item <%= className %>" id="ac-<%= index %>"> <a title="<%= title %>" href="<%= url %>" result-count="<%= typeof(resultCount)!== 'undefined' ? resultCount : 0 %>"> <%= keyword %> </a> </li> </script> <script type="text/template" id="suggested-brand-template"> <li class="ssg-item <%= className %>" id="ac-<%= index %>"> <a title="<%= title %>" href="<%= url %>" result-count="<%= resultCount %>"> <%= keyword %> </a> </li> </script> <script type="text/template" id="suggested-autocomplete-template"> <li class="ssg-item <%= className %>" id="ac-<%= index %>"> <a title="<%= title %>" href="<%= url %>"> <%= keyword %> </a> </li> </script> </div> <div role="main" id="content"> <div class="l-pageWrapper l-hasSidebarAndAside l-staticpage"> <style> h5 { font-size: 18px; width: 100%; height: 22px; font-weight: bold; text-align: center; background-color: #edf6f7; color: black; margin-bottom: 10px; } h6 { font-size: 16px; width: 100%; height: auto; font-weight: bold; text-align: center; background-color: black; color: white; } body { background: #fff !important; box-sizing: border-box; } .cms-container { width: 100%; height: auto; } .cms-contact-announcement { background: #dde9e9; padding: 1.5% 3% 1.5%; margin: 0% 5% 0% 5%; border-radius: 15px; color: #000; } .cms-contact-title { font-weight: 3vw; } .card .img-top { display: none; position: absolute; top: 0; left: 0; z-index: 99; } .card:hover .img-top { display: inline; } .cms-faq { padding: 1.5% 3% 1.5%; margin: 0% 5% 0% 5%; border-radius: 15px; color: #000; } .faq-row { margin: 0 -5px; } .cms-spacer-30 { width: 100%; height: 30px; } .cms-full, .cms-half, .cms-third, .cms-quarter { padding-left: 0 } .cms-half { position: relative; min-height: 1px; padding-left: 0; padding-right: 0; float: left; width: 50% } .cms-third { position: relative; margin: 0% 1.5% 0% 1.5%; min-height: 1px; padding-left: 0; padding-right: 0; float: left; width: 30% } .faq-row:after { content: ""; display: table; clear: both; } .cscolumn { float: left; width: 23%; margin: 0px 9px 0px 9px; } .csrow { display: block; } .csrow:after { content: ""; display: table; clear: both; } @media screen and (max-width: 600px) { .cscolumn { width: 100%; display: block; margin-bottom: 10px; } } .cscard { box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2); padding: 16px; text-align: center; background-color: #f1f1f1; } .announcementcard { display: block; margin-left: auto; margin-right: auto; width: 70%; } .btn-cta { background-color: white; color: black; border: 2px solid #555555; font-weight: bold; } .btn-cta:hover { background-color: black; color: white; font-weight: bold; } .btn-cta-faq { background-color: white; color: black; border: 2px solid #555555; font-weight: bold; margin-top: 10px; width: 25%; height: auto; } .btn-cta-faq:hover { background-color: black; color: white; font-weight: bold; } .cms-main-title {font-size:40px;font-weight:bolder;text-align:center;} </style> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <link rel="stylesheet" href="https://static.zalora.com/css/onsite.css"> <body> <div class="cms-container"><div class="cms-main-title">CONTACT US</div></div> <div class="cms-container">  <h5>ANNOUNCEMENT</h5> </div><br> <h6></h6> <br> </br>  <h5>FREQUENTLY ASKED QUESTIONS</h5> <div class="faq-row"> <div class="cms-row"> <div class="cms-full mbl"> <div class="cms-third"> <div class="card"> <a href="https://support-sg.zalora-ops.com/en/support/solutions/articles/76000017934-how-to-track-your-order" target="_blank"> <img src="https://static-sg.zacdn.com/cms/DY/Apr19/ContactUsRevamp/Desktop/TRACK-ORDERS.jpg" /> <img src="https://static-sg.zacdn.com/cms/DY/Apr19/ContactUsRevamp/Desktop/HOVER_TRACK-ORDERS.png" class="img-top" /> </a> </div> </div> <div class="cms-third cms-pl-45"> <div class="card"> <a href="https://support-sg.zalora-ops.com/en/support/solutions/articles/76000017958-change-or-cancel-an-order" target="_blank"> <img src="https://static-sg.zacdn.com/cms/DY/Apr19/ContactUsRevamp/Desktop/HOW-TO-CANCEL-AN-ORDER.jpg" /> <img src="https://static-sg.zacdn.com/cms/DY/Apr19/ContactUsRevamp/Desktop/HOVER_HOW-TO-CANCEL-AN-ORDER.png" class="img-top cms-pl-45" /> </a> </div> </div> <div class="cms-third cms-pl-45"> <div class="card"> <a href="https://support-sg.zalora-ops.com/en/support/solutions/articles/76000017925-exchange-or-refund-return-time-frame" target="_blank"> <img src="https://static-sg.zacdn.com/cms/DY/Apr19/ContactUsRevamp/Desktop/HOW-TO-EXCHANGE-OR-RETURN.jpg" /> <img src="https://static-sg.zacdn.com/cms/DY/Apr19/ContactUsRevamp/Desktop/HOVER_HOW-TO-EXCHANGE-OR-RETURN.png" class="img-top cms-pl-45" /> </a> </div> </div> </div> </div> <div class="cms-spacer-30"></div> <div class="cms-spacer-30"> <div class="cms-row"> <div class="cms-full"> <div class="cms-third"> <div class="card"> <a href="https://support-sg.zalora-ops.com/en/support/solutions/articles/76000017990-returns-tracking" target="_blank"> <img src="https://static-sg.zacdn.com/cms/DY/Apr19/ContactUsRevamp/Desktop/TRACK-RETURNS.jpg" /> <img src="https://static-sg.zacdn.com/cms/DY/Apr19/ContactUsRevamp/Desktop/HOVER_TRACK-RETURNS.png" class="img-top" /> </a> </div> </div> <div class="cms-third cms-pl-45"> <div class="card"> <a href="https://support-sg.zalora-ops.com/en/support/solutions/articles/76000017925-exchange-or-refund-return-time-frame" target="_blank"> <img src="https://static-sg.zacdn.com/cms/DY/Apr19/ContactUsRevamp/Desktop/RETURN-PROCESSING-TIME.jpg" /> <img src="https://static-sg.zacdn.com/cms/DY/Apr19/ContactUsRevamp/Desktop/HOVER_RETURN-PROCESSING-TIME.png" class="img-top cms-pl-45" /> </a> </div> </div> <div class="cms-third cms-pl-45"> <div class="card"> <a href="https://support-sg.zalora-ops.com/en/support/solutions/articles/76000017933-return-policy" target="_blank"> <img src="https://static-sg.zacdn.com/cms/DY/Apr19/ContactUsRevamp/Desktop/RETURN-POLICY.jpg" /> <img src="https://static-sg.zacdn.com/cms/DY/Apr19/ContactUsRevamp/Desktop/HOVER_RETURN-POLICY.png" class="img-top cms-pl-45" /> </a> </div> </div> <h4 style="text-align:center;font-size:14px;"> <br> Visit to our FAQ page now to find more information!<br> <button onclick="window.location.href='https://support-sg.zalora-ops.com/en/support/home';" class="btn-cta-faq">Click here to enter</button> </p> </div> </div> </div> </div> <div class="cms-spacer-30"></div>  <h5> CONTACT US </h5> <h4 style="text-align:center;font-size:14px;"> For further queries, please contact us on the following services: </h4> <div class="cms-row"> <div class="csrow"> <div class="cscolumn"> <div class="cscard"> <h3><img src="https://static-ph.zacdn.com/cms/DY/IG_CHAT_20190129.png"></h3> <h4>Email</h4> <p style="text-align:center;font-size:12px;margin-top:5px;margin-bottom:5px;">聽</p> <p style="text-align:center;font-size:12px;margin-top:5px;margin-bottom:5px;">聽</p> <p style="text-align:center;font-size:12px;margin-top:5px;margin-bottom:5px;">Monday - Sunday, </p> <p style="text-align:center;font-size:12px;margin-top:5px;margin-bottom:5px;">9 AM - 6 PM</p> <p style="text-align:center;font-size:12px;margin-top:5px;margin-bottom:5px;">聽</p> <button onclick="window.location.href='mailto:customer@sg.zalora.com';" class="btn-cta">EMAIL US ></button> </div> </div> <div class="cscolumn"> <div class="cscard"> <h3><img src="https://static-my.zacdn.com/cms/DY/Apr19/ContactUsRevamp/Desktop/ZALORA_CHAT_20190129.png"></h3> <h4>Chat</h4> <p style="text-align:center;font-size:12px;margin-top:5px;margin-bottom:5px;"><b>Virtual Assistant:</b></p> <p style="text-align:center;font-size:12px;margin-top:5px;margin-bottom:5px;">24 hours</p> <p style="text-align:center;font-size:12px;margin-top:5px;margin-bottom:5px;"><b>Live Chat Support:</b></p> <p style="text-align:center;font-size:12px;margin-top:5px;margin-bottom:5px;">Monday - Friday,</p> <p style="text-align:center;font-size:12px;margin-top:5px;margin-bottom:5px;"> 9 AM - 6 PM</p> <button onclick=openChat()>CHAT WITH US ></button> </div> </div> <div class="cscolumn"> <div class="cscard"> <h3><img src="https://static-hk.zacdn.com/cms/DY/Apr19/ContactUsRevamp/Desktop/IG_CHAT_20190129.png"></h3> <h4>Instagram</h4> <p style="text-align:center;font-size:12px;margin-top:5px;margin-bottom:5px;">@zalora</p> <p style="text-align:center;font-size:12px;margin-top:5px;margin-bottom:5px;">聽</p> <p style="text-align:center;font-size:12px;margin-top:5px;margin-bottom:5px;">聽</p> <p style="text-align:center;font-size:12px;margin-top:5px;margin-bottom:5px;">聽</p> <p style="text-align:center;font-size:12px;margin-top:5px;margin-bottom:5px;">聽</p> <button 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