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class="element-invisible">You are here</h2><div class="breadcrumb"><a href="/">Home</a> > <a href="/resources">Resources</a> > <span class="breadcrumb-page-title">Instructions for Zoom</span></div></div></div> <h1 class="title" id="page-title">Patient Instructions for Zoom Telehealth Appointments</h1> <div class="content-top"> </div> <div id="main-wrapper"> <div id="main" class="clearfix"> <div id="content" class="column"> <div class="inside"> <a id="main-content"></a> <div class="tabs"></div> <div class="region region-content"> <div id="block-system-main" class="block block-system"> <div class="content"> <div id="node-111" class="node node-page slider-secondary clearfix" about="/resources/patient-instructions-zoom-telehealth-appointments" typeof="sioc:Item foaf:Document"> <span property="dc:title" content="Patient Instructions for Zoom Telehealth Appointments" class="rdf-meta element-hidden"></span><span property="sioc:num_replies" content="0" datatype="xsd:integer" class="rdf-meta element-hidden"></span> <div class="content"> <div class="field field-name-field-body field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>There has been a recent implementation of an updated Zoom process for accessing your telehealth appointments. Within 30 minutes of your appointment start time, you can start the check in process through your portal. The new process is quick and easy and it all takes place <a href="https://myhealthrecord.ucsf.edu/" title="https://myhealthrecord.ucsf.edu/">within your PATIENT PORTAL</a>.</p> <ol> <li>From your appointments page, you will see your current/upcoming appointment listed:</li> </ol> <p style="margin-left: 40px;"><img alt="" height="158" src="/sites/g/files/tkssra9906/f/wysiwyg/zoomPortal1.png" width="489" /></p> <ol> <li value="2">The ‘Appointment Check In’ link will not appear until 30 minutes of your appointment.</li> <li value="3">After clicking ‘Appointment Check In’, you will be prompted to select the state you are calling from, and then click OK.</li> </ol> <p style="margin-left: 40px;"><img alt="Select State" height="191" src="/sites/g/files/tkssra9906/f/wysiwyg/zoomPortal2.png" width="235" /></p> <ol> <li value="4">You will get a confirmation of your successful check in.</li> </ol> <p style="margin-left: 40px;"><img alt="Successful Check-in Confirmation" height="126" src="/sites/g/files/tkssra9906/f/wysiwyg/zoomPortal3.png" width="481" /></p> <ol> <li value="5">The clinic staff will be notified of your successful check in.</li> <li value="6">When the clinician or nurse is ready to start your appointment, you will then have an ACTIVE Zoom link to click on ‘Join Meeting’.</li> </ol> <p>**You may need to click on Refresh if you need to update the page to see the ‘Join Meeting’ link.</p> <p style="margin-left: 40px;"><img alt="You may need to click on Refresh if you need to update the page to see the ‘Join Meeting’ link" height="135" src="/sites/g/files/tkssra9906/f/wysiwyg/zoomPortal4.png" width="480" /></p> <ol> <li value="7">This will put you in the WAITING ROOM. The provider will admit you as soon as they are ready to start the appointment.</li> </ol> </div></div></div> </div> </div> </div> </div> </div> </div> </div> <div id="sidebar" class="column"> <div class="sidebar_top"> <div class="region region-sidebar-top"> <div id="block-menu-block-2" class="block block-menu-block"> <h3><a href="/resources" class="active-trail">Resources</a></h3> <div class="content"> <div class="menu-block-wrapper menu-block-2 menu-name-main-menu parent-mlid-0 menu-level-2"> <ul class="menu"><li class="first leaf menu-mlid-2096"><a href="/resources/staff-faculty-resources">Staff and Faculty Resources</a></li> <li class="leaf menu-mlid-2161"><a href="/resources/naloxone-access">Naloxone Access</a></li> <li class="leaf menu-mlid-1921"><a href="/resources/duo-faq">Duo FAQ</a></li> <li class="leaf active-trail active menu-mlid-1936"><a href="/resources/patient-instructions-zoom-telehealth-appointments" class="active-trail active">Instructions for Zoom</a></li> <li class="leaf menu-mlid-2121"><a href="/services/cmcaf">Campus Medical Care Assistance Fund (CMCAF)</a></li> <li class="leaf menu-mlid-1906"><a href="/resources/out-area-care">Out-of-Area Care</a></li> <li class="leaf menu-mlid-1956"><a href="/resources/mental-health-liaisons">Mental Health Liaisons</a></li> <li class="last leaf menu-mlid-2091"><a href="/resources/staff-faculty-faqs">Staff and Faculty FAQs</a></li> </ul></div> </div> </div> </div> </div> </div> </div></div> <div id="footer"> <div class="section"> <div class="region region-footer"> <div id="block-block-16" class="block block-block"> <div class="content"> <p><strong>UCSF Student Mental Health and Wellbeing</strong></p> <div aria-label="Student Health and Counseling Contact Information Footer" class="wysiwyg_threecols layout--33-33-33" role="region"> <div class="wysiwyg_threecols--first bg--undefined bg--transparent"> <p><strong>Parnassus</strong><br /> 500 Parnassus Ave.,<br /> level P8, room 005<br /> San Francisco, CA 94143<br /> <b>Telephone:</b> (415) 476-1281<br /> <strong>email: </strong><a href="/cdn-cgi/l/email-protection#1566787d6255607666733b707160"><span class="__cf_email__" data-cfemail="4b3826233c0b3e28382d652e2f3e">[email protected]</span></a></p> <p> </p> </div> <div class="wysiwyg_threecols--second bg--undefined bg--transparent"> <p><strong>Mission Bay</strong><br /> 1675 Owens St.,<br /> Rutter Center, 3rd Floor, room 330<br /> San Francisco, CA 94158<br /> <strong>Telephone:</strong> (415) 476-1281<br /> <strong>email: </strong><a href="/cdn-cgi/l/email-protection#91e2fcf9e6d1e4f2e2f7bff4f5e4"><span class="__cf_email__" data-cfemail="0a7967627d4a7f69796c246f6e7f">[email protected]</span></a></p> <p> </p> </div> <div class="wysiwyg_threecols--third bg--undefined bg--transparent"> <p class="par-biggest">Key Resources</p> <p><a href="https://success.ucsf.edu/" target="_blank">Student Success Center</a></p> <p><a href="https://careadvocate.ucsf.edu/" target="_blank">CARE Advocate</a></p> <p><a href="https://sds.ucsf.edu/" target="_blank">Student Disability Services</a></p> <p><a href="https://diversity.ucsf.edu/" target="_blank">Office of Diversity and Outreach</a></p> <p><a href="https://studentmentalhealth.ucsf.edu/sexual-misconduct-reporting" target="_blank">Sexual Misconduct Reporting</a></p> </div> </div> <p>► <em><a href="/about/staff-profiles">Meet the staff.</a></em> </p> </div> </div> </div> <div class="footer-bottom"> <nav aria-label="Footer Navigation" class="footer--navigation"> <ul> <li><a href="/contactus">Contact Us</a></li> <li><a href="https://www.ucsf.edu/accessibility-resources">Accessibility</a></li> <li><a href="https://www.ucsf.edu/website-privacy-policy">Privacy Policy</a></li> <li><a href="https://websites.ucsf.edu/website-terms-use">Terms of Use </a></li> <li><a href="https://websites.ucsf.edu/azlist">A-Z Website List</a></li> </ul> </nav> <div class="footer--copyright"> <p>© 2024 The Regents of the University of California</p> </div> </div> </div> </div> </div> </div> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script type="text/javascript"> /*<![CDATA[*/ (function() { var sz = document.createElement('script'); sz.type = 'text/javascript'; sz.async = true; sz.src = '//siteimproveanalytics.com/js/siteanalyze_8343.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(sz, s); })(); /*]]>*/ </script> </body> </html>