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Why cloud calling is a gamechanger for Broadcom | Webex Blog
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href="https://blog.webex.com/category/customer-stories/">Customer Stories</a></div><h1>Why cloud calling is a gamechanger for Broadcom</h1><div class="author-wrapper"><span class="posted-on">On <span><time class="entry-date published" datetime="2022-01-24T11:58:26-08:00" title="Published">Jan 24, 2022</time><time class="updated d-none" datetime="2024-09-17T23:30:05-07:00" title="Updated">Sep 17, 2024</time></span></span><span class="author">By <a href="https://blog.webex.com/contributors/webexadmin/">Webex Team</a></span><span class="post-reading-time">3 Min Read</span></div><div class="mobile-share-buttons d-md-none"><div class="content-share"><div class="wrapper"> <a target="_blank" href="https://twitter.com/intent/tweet?url=https://blog.webex.com/customer-stories/why-cloud-calling-is-a-gamechanger-for-broadcom"> <svg width="20" height="16" viewBox="0 0 20 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill="#FFFFFF" d="M20.0002 1.89441C19.2513 2.22148 18.4565 2.43509 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decoding="async" fetchpriority="high" srcset="https://blog.webex.com/wp-content/uploads/2022/01/Broadcom-Cloud-Calling_ccexpress.jpeg 915w, https://blog.webex.com/wp-content/uploads/2022/01/Broadcom-Cloud-Calling_ccexpress-300x170.jpeg 300w, https://blog.webex.com/wp-content/uploads/2022/01/Broadcom-Cloud-Calling_ccexpress-768x436.jpeg 768w" sizes="(max-width: 915px) 100vw, 915px" /></div><section class="article-content col-12 col-md-10 offset-md-1 col-lg-8 offset-lg-2"><div class="content-body"><p><em>Speed. Ease of use. Security. Low maintenance.</em> These are four essentials to staying connected in an unpredictable, global, and hybrid work environment—and were definitely top priority for Broadcom. They found that Webex delivers with cloud calling.</p><p><a href="https://www.broadcom.com/" target="_blank" rel="noopener" title="Broadcom">Broadcom</a> is a Silicon Valley-based technology company that provides a wide range of semiconductor and infrastructure software products. A high-growth organization, Broadcom regularly leverages acquisition to fuel further expansion.</p><p>The challenge: Each new company acquired means potentially thousands of new employees to onboard, and many offices across multiple countries that need to be connected. Oftentimes, these new additions are using different collaboration platforms that somehow must be consolidated.</p><p>Stanley Toh, Head of Global IT at Broadcom, describes this challenge: “Ordering a new circuit to connect a new site to your infrastructure, or chasing new hardware if they are on a different platform can be very costly, and has a very long lead time.”</p><p>However, with Webex, things are different. “Now, we are able to remove all those barriers,” Toh says. “We just call <a href="https://www.cisco.com/" target="_blank" rel="noopener" title="Cisco">Cisco</a> and add a few more accounts. And that’s an easy call!” Watch the full story:</p><p><iframe title="Enabling business transformation at Broadcom | Webex Calling" src="https://www.youtube.com/embed/ZcfiQVYdXxo" width="980" height="515" frameborder="0" allowfullscreen="allowfullscreen"></iframe></p><h2 class="wp-block-heading"><strong>Cloud calling with Webex</strong></h2><p>When Broadcom began looking for a solution, speed and the ability to scale rapidly were top on the list. Managing an on-premises <a href="https://www.webex.com/pbx-system.html" target="_blank" rel="noopener">PBX system</a> is expensive and complex for any enterprise-sized business, but with <a href="https://www.webex.com/enterprise-cloud-calling.html" target="_blank" rel="noopener" title="">Webex Calling</a>, Broadcom found a seamless, cloud-based solution.</p><p>“Webex Calling has given the user a far superior collaboration experience,” says Toh. “It actually allowed users to start collaborating on the same platform, on Day One at the close of acquisition, instead of waiting months.”</p><p>Webex Calling worked so well that Broadcom was able to add 25,000 new users over four weekends. There were no business interruptions and zero escalations.</p><p>“What many people may not know, is that when you use the Webex App to call, you are leveraging the Webex Meetings infrastructure backbone. And you get the same features, like background noise cancellation, on all your calls,” explains Toh. “You also leverage Cisco’s end-to-end encryption whenever you use Webex Calling in the <a href="https://signup.webex.com/sign-up" target="_blank" rel="noopener" title="Webex App">Webex App</a>. This is getting security without having to manage a complex security system.”</p><p>Broadcom has leveraged Webex Calling enterprise-wide. Their human resources department is using Webex to fully automate and streamline the employee onboarding process. And the end user experience—from ease-of-use, to the quality of audio and video—is superior.</p><p>“The level of innovation we get with Webex makes it so much easier for us to run our business. Now, all the Webex services: <a href="https://www.webex.com/meetings.html" target="_blank" rel="noopener" title="meetings">meetings</a>, <a href="https://www.webex.com/video-conferencing" target="_blank" rel="noopener" title="video conference">video conference</a>, <a href="https://www.webex.com/video-conference-equipment/webex-room-series.html" target="_blank" rel="noopener" title="room hardware">room hardware</a>, <a href="https://www.webex.com/cloud-calling.html" target="_blank" rel="noopener" title="calling">calling</a>, and even our <a href="https://www.webex.com/contact-center.html" target="_blank" rel="noopener" title="contact center">contact center</a>, is all on one controlled app,” Toh says.</p><p>And from a systems admin perspective, Webex Calling couldn’t be any simpler. Configuration, monitoring, troubleshooting, and reporting are all in a single control app.</p><p>“If you are thinking about moving to cloud calling, my advice is don’t wait. Call your Cisco team and start your journey today,” Toh says.</p><blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow"><p><em>To learn more about how Webex can take your company’s collaboration to the next level, </em><a href="https://www.webex.com/pricing/index-rbd.html"><em>explore our Call plans</em></a><em> and </em><a href="https://use.webex.com/contact-sales"><em>get in touch</em></a><em> with us.</em></p></blockquote><p><strong>Learn more</strong></p><ul class="wp-block-list"><li><a href="https://blog.webex.com/cloud-calling/enterprise-connect-2023-webex-calling/" title="Delivering purposeful calling experiences to over 10 million users worldwide">Delivering purposeful calling experiences to over 10 million users worldwide</a></li><li><a href="https://blog.webex.com/cloud-calling/local-gateway-support-for-webex-calling/" title="Third-party Local Gateway support for Webex Calling">Third-party Local Gateway support for Webex Calling</a></li><li><a href="https://blog.webex.com/cloud-calling/site-survivability/" title="Webex Calling’s Site Survivability stops service disruptions ">Webex Calling’s Site Survivability stops service disruptions </a></li><li><a href="https://blog.webex.com/cloud-calling/contecon-manzanillo/" title="Resolving customer inquiries 75% faster with Webex App for Salesforce integration">Resolving customer inquiries 75% faster with Webex App for Salesforce integration</a></li></ul></div><div class="about-the-author"><div class="row"><div class="col-12 col-content-header"><h4>About The Author</h4></div><div class="col-12 col-avatar"> <noscript><img alt='' src='https://secure.gravatar.com/avatar/5bb82a663bf87f74bb7ab3dd09105e58?s=96&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/5bb82a663bf87f74bb7ab3dd09105e58?s=96&d=mm&r=g 2x' class='avatar avatar-96 photo author-headshot' height='96' width='96' decoding='async'/></noscript><img alt='' src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%2096%2096%22%3E%3C/svg%3E' data-src='https://secure.gravatar.com/avatar/5bb82a663bf87f74bb7ab3dd09105e58?s=96&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/5bb82a663bf87f74bb7ab3dd09105e58?s=96&d=mm&r=g 2x' class='lazyload avatar avatar-96 photo author-headshot' height='96' width='96' decoding='async'/></div><div class="col-12 col-content"> <span class="name">Webex Team</span> <span class="title"></span> <span class="company"></span><div class="bio"> Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center, and purpose-built collaboration devices..</div> <a class="author-link" href="https://blog.webex.com/contributors/webexadmin/">Learn more</a></div></div></div><div class="article-topics"><h4>Topics</h4><div class="topics-list"> <a href='https://blog.webex.com/tag/cloud-calling/'>Cloud Calling</a><a href='https://blog.webex.com/tag/cloud-communications/'>Cloud Communications</a><a href='https://blog.webex.com/tag/cloud-pbx/'>Cloud PBX</a><a href='https://blog.webex.com/tag/cloud-solution/'>Cloud Solution</a><a href='https://blog.webex.com/tag/security-and-compliance/'>Security and Compliance</a><a href='https://blog.webex.com/tag/webex-calling/'>Webex Calling</a></div></div></section></div></div></div><div><div class="container"><hr></div></div><section class="more-like-this ptb-default"><div class="container"><h2 class="title">More like this</h2><div class="row row-nowrap"><div class="col-12 col-lg-3 article-item"> <a href="https://blog.webex.com/collaboration/phonism-enables-seamless-cloud-migrations-and-third-party-device-support-with-webex/"><div class="simple article-item-wrapper "><div class="thumbnail "><div class="thumbnail-container "> <noscript><img width="800" height="467" 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