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Simply activate your HoustonChronicle.com and Star Access Membership and begin to enjoy your benefits.</p> </div> </li> <li> <a id="faq4" class="faq" href="javascript:toggle('faq-a-4');"><h5> What if I’ve selected “Home Delivery Print Subscriber” to activate my membership and I’ve been told I do not meet the minimum membership requirement?</h5></a> <div id="faq-a-4" class="faq-hide"> <p>Even though you are a current home delivery customer, it is possible you are not subscribing at a rate that meets the minimum requirement for Star Access Membership based on your delivery type. If this is the case, you will see several offers allowing you, for a nominal fee, to meet the minimum requirement. You simply select the offer that most meets your needs, and pay the amount needed to reach full membership level.</p> </div> </li> <li> <a id="faq5" class="faq" href="javascript:toggle('faq-a-5');"><h5>I'm not currently a subscriber, how do I get started?</h5></a> <div id="faq-a-5" class="faq-hide"> <p>Under “New to Houston Chronicle” simply type in your ZIP Code and promotional rates for your area will automatically display. For instance, customers in Houston and the surrounding area can get home delivery every Sunday and unlimited access to HoustonChronicle.com or purchase an all-digital pass which includes access to HoustonChronicle.com, the eEdition and the HoustonChronicle iPad® App.</p> </div> </li> <li> <a id="faq6" class="faq" href="javascript:toggle('faq-a-6');"><h5> : What if I don't want to pay for a membership — can I still read HoustonChronicle.com for free?</h5></a> <div id="faq-a-6" class="faq-hide"> <p>Chron.com, a free access web site with limited newspaper content ranging from popular stories to celebrity news, will continue to be available for those who would prefer not to pay for the full newspaper content web site.</p> </div> </li> <li> <a id="faq7" class="faq" href="javascript:toggle('faq-a-7');"><h5>Do you have any group, corporate or educational discounts?</h5></a> <div id="faq-a-7" class="faq-hide"> <p>Our membership fee is modest, and we do not offer corporate or educational discounts.</p> </div> </li> <li> <a id="faq8" class="faq" href="javascript:toggle('faq-a-8');"><h5> My family members share the paper at home. How can my family share a digital membership?</h5></a> <div id="faq-a-8" class="faq-hide"> <p>Membership entitles you and four additional family members to each enjoy five separate logins. Each of those logins can access HoustonChronicle.com via five different browsers or devices at a time.</p> </div> </li> <li> <a id="faq9" class="faq" href="javascript:toggle('faq-a-9');"><h5>I enjoy commenting. Can I make and read comments without becoming a member? Do they count toward my monthly article limit?</h5></a> <div id="faq-a-9" class="faq-hide"> <p>Engaging in commenting is an important part of the HoustonChronicle.com community. Please be aware that you will be required to register to comment. This is different from membership, but can be done at: HoustonChronicle.com/membership. Comments do not count toward the article maximum, nor does any content that you generate for the community, such as reader photos. You may continually check stories you have commented on and engage in discussions with other HoustonChronicle.com visitors without increasing your 30-day article count.</p> </div> </li> <li> <a id="faq10" class="faq" href="javascript:toggle('faq-a-10');"><h5>How do the mobile apps factor in?</h5></a> <div id="faq-a-10" class="faq-hide"> <p>At this time you can access all mobile apps and mobile sites without a membership.</p> </div> </li> <li> <a id="faq11" class="faq" href="javascript:toggle('faq-a-11');"><h5>I like the crossword puzzle and games. Do I need to be a member to access them?</h5></a> <div id="faq-a-11" class="faq-hide"> <p>No, crossword puzzles, games and comics will be available on our sister site, Chron.com.</p> </div> </li> <li> <a id="faq12" class="faq" href="javascript:toggle('faq-a-12');"><h5>What about my HoustonChronicle.com newsletters?</h5></a> <div id="faq-a-12" class="faq-hide"> <p>You can continue to register for and receive our email newsletters without becoming a member. The newsletter itself does not count toward the monthly limit, but any stories you click on from your email to the site will be counted. Visit HoustonChronicle.com/newsletters to register for additional newsletters.</p> </div> </li> </ul> <h3>eEdition and eReader explanation</h3> <ul class="faq-list"> <li> <a id="faq13" class="faq" href="javascript:toggle('faq-a-13');"><h5>I get the Houston Chronicle eEdition. Does that entitle me to membership at no additional cost?</h5></a> <div id="faq-a-13" class="faq-hide"> <p>Yes, those who currently subscribe to the stand-alone eEdition digital replica are eligible for membership at no additional cost.</p> </div> </li> <li> <a id="faq14" class="faq" href="javascript:toggle('faq-a-14');"><h5> I subscribe to HoustonChronicle.com on my eReader (Kindle or Nook). Am I therefore eligible for membership at no additional cost?</h5></a> <div id="faq-a-14" class="faq-hide"> <p>Not at this time. We are currently working with Barnes & Noble and Amazon to create a solution.</p> </div> </li> </ul> <h3>Subscription membership management</h3> <ul class="faq-list"> <li> <a id="faq15" class="faq" href="javascript:toggle('faq-a-15');"><h5>: I travel frequently. What happens to my digital membership then?</h5></a> <div id="faq-a-15" class="faq-hide"> <p>There's no need to place your digital membership on hold. You will have full access to HoustonChronicle.com and the replica eEdition anytime and anywhere.</p> </div> </li> <li><a id="faq16" class="faq" href="javascript:toggle('faq-a-16');"><h5>How do I make changes to my account, or get additional account assistance?</h5></a> <div id="faq-a-16" class="faq-hide"> <p>Once you have activated your membership, you can manage your account at our Subscriber and Membership Services website at: myaccount.HoustonChronicle.com. If you haven't already done so, please visit the site to register your account.</p> </div> </li> <li> <a id="faq17" class="faq" href="javascript:toggle('faq-a-17');"><h5>What is your cancellation and refund policy?</h5></a> <div id="faq-a-17" class="faq-hide"> <p>Your membership will continue until canceled, but may be stopped at any time by calling Subscriber and Membership Services at 1(800) 252-9141. Upon cancellation, any outstanding balance will be refunded to the credit card on file.</p> </div> </li> <li> <a id="faq18" class="faq" href="javascript:toggle('faq-a-18');"><h5>My question is not answered here; how can I get more information?</h5></a> <div id="faq-a-18" class="faq-hide"> <p>We're sorry your question wasn't answered and look forward to hearing from you. Please send your question to membershipservices@HoustonChronicle.com or call Subscriber and Membership Services at 1-888-XXX-XXXX.</p> </div> </li> <li> <a id="faq19" class="faq" href="javascript:toggle('faq-a-19');"><h5>Where can I give you my feedback regarding the Houston Chronicle Membership products?</h5></a> <div id="faq-a-19" class="faq-hide"> <p>There are two easy ways to give us feedback. Access feedback under the Contact Us button at myaccount.HoustonChronicle.com or send an email to feedback@chron.com.</p> </div> </li> </ul> <h3>Signing in to access content and participate</h3> <ul class="faq-list"> <li> <a id="faq20" class="faq" href="javascript:toggle('faq-a-20');"><h5>When do I need to sign in and how do I do so?</h5></a> <div id="faq-a-20" class="faq-hide"> <p>You can sign in to your membership account or to comment and receive newsletters by clicking "sign in" at the top of HoustonChronicle.com. You will also be asked to sign in if you have not already done so and have reached your monthly article limit.</p> </div> </li> <li> <a id="faq21" class="faq" href="javascript:toggle('faq-a-21');"><h5>I do not have a membership, but I do comment or receive newsletters. How do I sign in to modify my account settings, link social accounts like Facebook, or change my newsletter subscriptions?</h5></a> <div id="faq-a-21" class="faq-hide"> <p>You can sign in to comment and adjust your account settings by clicking the "sign in" link at the top of HoustonChronicle.com.</p> </div> </li> <li> <a id="faq22" class="faq" href="javascript:toggle('faq-a-22');"><h5>What if I have a membership and the sign up link doesn't recognize my account and asks me to pay again?</h5></a> <div id="faq-a-22" class="faq-hide"> <p>Click on the link that says, "Home Delivery Print Subscriber? Click here to match" and follow the process for matching your current account to your membership.</p> </div> </li> <li> <a id="faq23" class="faq" href="javascript:toggle('faq-a-23');"><h5>What if I am already registered to comment or receive newsletters, but with a different email address than I used for joining the Membership program?</h5></a> <div id="faq-a-23" class="faq-hide"> <p>Click on the link that says, "Already a home delivery customer? Click here to match" and follow the process for matching your previously registered account to your new membership.</p> </div> </li> </ul> </div> </div> END OF FAQ - REFER TO FAQ PAGE --> </div> </div> </div> </div> </div> <div class="ad-bottom"> <div class="ad-inner"> <div id="BP300" class="ad_deferrable"><script type="text/javascript">/*<![CDATA[*/ hearstPlaceAd("BP300"); /*]]>*/</script></div> </div> </div> <!-- e templates/design/channel/premium_channel_ugc.tpl --> <!-- src/business/templates/hearst/common/footer.tpl --> <!-- templates/hearst/home/viafouraFooterJS.tpl --> <script> // This must be correctly defined before Viafoura is called // or else we run the risk of tainting the comments for a particular url $('meta[property="og:url"]').attr('content', location.href); (function (v, s) { v.type = 'text/javascript'; v.async = !0; v.src = location.protocol !== 'https:' ? 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