Support - Current Students - The University of Newcastle, Australia

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<img src="/__data/assets/image/0005/498110/UON_Students-Support-2019-8668.jpg" class="uon-page-header-image" alt="Support"> <div class="header-tint"> <div class="inner"> <div class="uon-landing-page-header-section-title"> <a href="../current-students">Current students</a> </div> <div class="w50 box-blue"> <h1 class="headline-60px inverted-headline"> Support </h1> <p class="uon-landing-page-header-intro inverted-headline">Whether you're a new student who needs help getting started, or in your third year and need study advice, there are a variety of services to help make all aspects of your time with us hassle free and enjoyable.</p> </div> </div> </div> </div>   <div id="uon-body" class="one-column"><div class="wrapped clearfix">  <div class="body-content" role="main" aria-label="Main content"> <div class="uon-quicklinks-box"><a href="#" class="uon-quicklinks-box-toggle">Quick links</a><div class="uon-quicklinks-inner"> <div class="uon-quicklinks-primary uon-quicklinks-primary-light"> <a href="support/academic/peer-assisted-study-sessions"> <span> <span class="icon-image"> <img src="https://www.newcastle.edu.au/__data/assets/file/0003/789321/icons8-crowd.svg" alt="PASS" /> </span>  PASS </span> </a> <a href="https://canvas.newcastle.edu.au/"> <span> <span class="icon-image"> <img src="https://www.newcastle.edu.au/__data/assets/file/0011/688313/icons8-teacher-uonline.svg" alt="Canvas" /> </span>  Canvas </span> </a> <a href="/library"> <span> <span class="icon-image"> <img src="https://www.newcastle.edu.au/__data/assets/file/0009/680535/icons8-literature.svg" alt="Library" /> </span>  Library </span> </a> <a href="https://uonau.service-now.com/itservices?id=kb_article_view&sysparm_article=KB0010972"> <span> <span class="icon-image"> <img src="https://www.newcastle.edu.au/__data/assets/file/0005/688316/icons8-laptop-computer-online-tools.svg" alt="IT Service Portal" /> </span>  IT Service Portal </span> </a> </div> <div class="uon-quicklinks-secondary"> <div class="headline-30px">Quick links</div> <ul class="arrowlist"> <li><a href="support/personal/counselling">Counselling</a></li> <li><a href="support/academic">Academic Learning Support</a></li> <li><a href="study-essentials/manage-your-program/student-progress-advice">Program advice</a></li> <li><a href="careers/the-careers-service">The Careers Service</a></li> <li><a href="support/personal/health-lifestyle/health-services">Health services</a></li> <li><a href="support/personal/chaplaincy">Chaplaincy</a></li> </ul> </div> </div></div> <style> .icon-image {display:block; width:35px;margin:0 auto;} .icon-image img {padding-bottom:10px;} </style> <div class="grid-content grid-2-column"><div class="grid-block"><div class="uon-icon-list-row-small"> <span class="i8 icons8-courses"></span> <h3 class="underlined"><a href="https://www.newcastle.edu.au/current-students/support/academic">Academic support</a></h3> <p>Access one-to-one (online and face-to-face) study support, attend a PASS session or study skills workshop, or find out more about other academic services to help you with your studies.</p> </div> <div class="uon-icon-list-row-small"> <span class="i8 icons8-e-learning"></span> <h3 class="underlined"><a href="https://www.newcastle.edu.au/current-students/support/personal">Personal support</a></h3> <p>Find out more about personal support services such as counselling or chaplaincy, financial assistance options, plus health and wellbeing tips.</p> </div> <div class="uon-icon-list-row-small"> <span class="i8 icons8-price-tag-usd"></span> <h3 class="underlined"><a href="https://www.newcastle.edu.au/current-students/support/it">IT support</a></h3> <p>From setting up your email account and accessing student software, to printing support and technical assistance, we've got all your IT essentials covered.</p> </div></div><div class="grid-block"><div class="blue-box"><h2 class="underlined">Support networks</h2> <div class="index-listing uon-listing-item asset644682"> <div class="uon-listing-item-image"> <a href="https://www.newcastle.edu.au/current-students/uni-life/campus/campus-amenities/student-associations"><img src="./?a=878226" alt="UNSA"/></a> </div> <div class="uon-listing-item-detail"> <h3 class="underlined"><a href="https://www.newcastle.edu.au/current-students/uni-life/campus/campus-amenities/student-associations">UNSA</a></h3> <p>UNSA is the organisation that supports and represents students at the University of Newcastle. UNSA is a not-for-profit organisation whose purpose is to positively impact student experience in matters related to educational experiences, welfare and well-being by providing a range of activities, extra-curricular events, and out-of-class engagement opportunities.</p> </div> </div>  <style> .uon-listing-item .uon-listing-item-detail h3 { margin-top: 5px; font-size: 1.5em; padding-bottom: 15px; margin-bottom: 10px; } .uon-listing-item .uon-listing-item-detail h4 { font-size: 1.25em; margin-top: 0; margin-bottom: 10px; } .uon-listing-item .uon-listing-item-detail h5 { font-weight: 400; font-size: 1.125em; margin-top: 0; font-style: italic; } .uon-read-more-content { margin-bottom:30px; line-height:20px; overflow:hidden; max-height:72px; transition: 0.6s max-height; text-overflow: ellipsis; display: -webkit-box; -webkit-box-orient: vertical; -webkit-line-clamp:3; } .uon-read-more-content.expanded { max-height:100%; display:block; -webkit-box-orient:none; -webkit-line-clamp:none; } </style><script> (function($){ $(document).ready(function(){ $('.asset644682 .uon-read-more-toggle').on('click', function(event){ event.preventDefault(); var button = $(this); // var $listingItem = $button.closest('.index-listing'); // Scope to the specific listing item // var $content = $listingItem.find('.uon-read-more-content'); var content = $('.asset644682 .uon-read-more-content'); // Toggle the current content section // $content.toggleClass('notTrunc'); // Update the button text based on the current content state if (content.hasClass('expanded')) { // hide the content content.removeClass('expanded'); button.text('Read more'); } else { // show the content // Collapse all other content sections and reset buttons outside of this listing item $('.uon-read-more-toggle').text('Read more'); // .not(button) $('.uon-read-more-content').removeClass('expanded'); //.not(content) content.addClass('expanded'); button.text('Read less'); } }); }); })(jQuery); </script><div id="component_1035329"> <style> /* People Listing - Detailed - Card Style */ h2+.uon-listing-item {margin-top:20px;} .uon-listing-item { margin: 20px; padding: 20px; background-color: rgba(0, 0, 0, 0.02); 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font-size: 1.5em; padding-bottom: 15px; margin-bottom: 10px; } .uon-listing-item .uon-listing-item-detail h4 { font-size: 1.25em; margin-top: 0; margin-bottom: 10px; } .uon-listing-item .uon-listing-item-detail h5 { font-weight: 400; font-size: 1.125em; margin-top: 0; font-style: italic; } .uon-read-more-content { margin-bottom:30px; line-height:20px; overflow:hidden; max-height:72px; transition: 0.6s max-height; text-overflow: ellipsis; display: -webkit-box; -webkit-box-orient: vertical; -webkit-line-clamp:3; } .uon-read-more-content.expanded { max-height:100%; display:block; -webkit-box-orient:none; -webkit-line-clamp:none; } </style><script> (function($){ $(document).ready(function(){ $('.asset644689 .uon-read-more-toggle').on('click', function(event){ event.preventDefault(); var button = $(this); // var $listingItem = $button.closest('.index-listing'); // Scope to the specific listing item // var $content = $listingItem.find('.uon-read-more-content'); var content = $('.asset644689 .uon-read-more-content'); // Toggle the current content section // $content.toggleClass('notTrunc'); // Update the button text based on the current content state if (content.hasClass('expanded')) { // hide the content content.removeClass('expanded'); button.text('Read more'); } else { // show the content // Collapse all other content sections and reset buttons outside of this listing item $('.uon-read-more-toggle').text('Read more'); // .not(button) $('.uon-read-more-content').removeClass('expanded'); //.not(content) content.addClass('expanded'); button.text('Read less'); } }); }); })(jQuery); </script><div id="component_1035329"> <style> /* People Listing - Detailed - Card Style */ h2+.uon-listing-item {margin-top:20px;} .uon-listing-item { margin: 20px; padding: 20px; background-color: rgba(0, 0, 0, 0.02); box-shadow: 2px 2px 2px rgba(0, 0, 0, 0.04); } .uon-listing-item .uon-listing-item-image img { border: 1px solid #c6cad1; border-radius: 0px; } .uon-listing-item .uon-listing-item-detail { position:relative; border-bottom:0; padding-bottom:0; } .uon-listing-item .uon-listing-item-detail h4.underlined { margin-bottom:12px; } .uon-listing-item .uon-listing-item-detail h5.position { font-weight: 300; padding-bottom: 0px; padding-top:0px; } .uon-listing-item .uon-listing-item-detail h5+p { margin-top: 10px; text-align: left; } /* Highlights LISTINGS */ @media all and (max-width:1024px){ .highlights-listing .uon-listing-item {margin:20px 0;} .highlights-listing .uon-listing-item .uon-listing-item-image {width:28%;} .highlights-listing .uon-listing-item .uon-listing-item-detail {width:calc(72% - 20px);} } @media all and (max-width:768px){ .highlights-listing .uon-listing-item .uon-listing-item-image {width:33%;} .highlights-listing .uon-listing-item .uon-listing-item-detail {width:calc(67% - 20px);} .body-content h1 {display:none;} } @media all and (max-width:500px) { .executive-listing .uon-listing-item .uon-listing-item-detail h5+p, .research-listing .uon-listing-item .uon-listing-item-detail p, .student-listing .uon-listing-item .uon-listing-item-detail p, .alumni-listing .uon-listing-item .uon-listing-item-detail p {display:none;} .highlights-listing .uon-listing-item sup {font-size:15px;} } @media all and (max-width:400px) { .highlights-listing .uon-listing-item {display:block;} .highlights-listing .uon-listing-item .uon-listing-item-image {width:100%;padding:0 20px 20px 20px;} .highlights-listing .uon-listing-item .uon-listing-item-detail {width:calc(100% - 40px);} } </style> </div> </div></div></div> <h2 class="underlined centered-heading">Workshops and events</h2> <div id="uon-card-grid-980196" class="uon-card-grid"> <a href="https://www.newcastle.edu.au/current-students/support/academic/peer-assisted-study-sessions" class="uon-card uon-card-1x uon-card-light "> <div class="uon-card-image" style="background-image:url(https://www.newcastle.edu.au/__data/assets/image/0003/980193/Support-PASS-feature.jpg);"> <img src="https://www.newcastle.edu.au/__data/assets/image/0003/980193/Support-PASS-feature.jpg" alt="Peer Assisted Study Sessions (PASS) " /> </div> <div class="uon-card-content"> <h3 class="uon-card-content-title">Peer Assisted Study Sessions (PASS) </h3> <p class="uon-card-content-summary">Get help from fellow students who have succeeded in your course with our Peer Assisted Study Sessions (PASS).</p> <p class="uon-card-content-link">Learn more</p> </div> </a> <a href="https://www.newcastle.edu.au/current-students/support/personal/counselling/workshops-and-groups" class="uon-card uon-card-1x uon-card-light "> <div class="uon-card-image" style="background-image:url(https://www.newcastle.edu.au/__data/assets/image/0004/980221/UON-Wellbeing_programs_600px.jpg);"> <img src="https://www.newcastle.edu.au/__data/assets/image/0004/980221/UON-Wellbeing_programs_600px.jpg" alt="Students chatting with a counsellor" /> </div> <div class="uon-card-content"> <h3 class="uon-card-content-title">Student Wellbeing Programs</h3> <p class="uon-card-content-summary">Student Wellbeing Programs aim to promote self-awareness, build confidence and skills to overcome challenges and foster connections between students.</p> <p class="uon-card-content-link">Learn more</p> </div> </a> <a href="https://www.newcastle.edu.au/finnegans-beard/projects/library-clone/learn/classes" class="uon-card uon-card-1x uon-card-light "> <div class="uon-card-image" style="background-image:url(https://www.newcastle.edu.au/__data/assets/image/0010/980191/Support-library-feature.jpg);"> <img src="https://www.newcastle.edu.au/__data/assets/image/0010/980191/Support-library-feature.jpg" alt="Library Workshops" /> </div> <div class="uon-card-content"> <h3 class="uon-card-content-title">Library Workshops</h3> <p class="uon-card-content-summary">The Library offers a range of classes tailored for students at all levels. Classes run a variety of times and campus locations.</p> <p class="uon-card-content-link">Learn more</p> </div> </a> </div> <a href="https://askuon.newcastle.edu.au/" class="uon-content-promo-banner uon-content-promo-banner uon-content-promo-banner-default" style="background-image:url(/__data/assets/image/0018/531117/student-central.jpg);"> <img src="/__data/assets/image/0018/531117/student-central.jpg" class="uon-content-promo-banner-image" alt="Have a question?" loading="lazy" /> <div class="uon-content-promo-banner-inner inner"><div class="w70 uon-content-promo-banner-content"> <h2 class="headline-50px inverted-headline"> Have a question? </h2> <div class="uon-content-promo-banner-detail inverted-headline"> <p class="inverted-headline">Your answer might already be answered in AskUON.</p> </div> <p><span class="button solid-button next-button inverted-button">Learn more</span></p> </div></div> </a> <style> .uon-content-promo-banner-detail.default-headline {color:#2d3138;} </style> <div id="component_980177"> <h2 style="text-align: center;" class="underlined centered-heading">Get more help</h2> </div> <style> /* Override to get four cards */ .uon-card-1x { width: calc(100%/4 - 40px); } @media all and (max-width:790px){ .uon-card-1x { width: calc(100%/2 - 40px); } } @media all and (max-width:480px){ .uon-card-1x { width: calc(100% - 40px); } } </style> <div id="uon-card-grid-497175" class="uon-card-grid"> <a href="https://www.newcastle.edu.au/current-students/support/personal/accessability" class="uon-card uon-card-1x uon-card-light " data-interaction-label="Feature Card 1: Disability support"> <div class="uon-card-image" style="background-image:url(https://www.newcastle.edu.au/__data/assets/image/0004/526207/Support-disability-feature.jpg);"> <img src="https://www.newcastle.edu.au/__data/assets/image/0004/526207/Support-disability-feature.jpg" alt="Disability support" /> </div> <div class="uon-card-content"> <h3 class="uon-card-content-title">Disability support</h3> <p class="uon-card-content-summary">Students with a disability or medical condition, as well as full-time carers, can access support systems via AccessAbility.</p> <p class="uon-card-content-link">Read more</p> </div> </a> <a href="https://www.newcastle.edu.au/current-students/support/enabling-pathways" class="uon-card uon-card-1x uon-card-light " data-interaction-label="Feature Card 2: Enabling Pathways"> <div class="uon-card-image" style="background-image:url(https://www.newcastle.edu.au/__data/assets/image/0010/695197/enabling-staff.jpg);"> <img src="https://www.newcastle.edu.au/__data/assets/image/0010/695197/enabling-staff.jpg" alt="Enabling Pathways" /> </div> <div class="uon-card-content"> <h3 class="uon-card-content-title">Enabling Pathways</h3> <p class="uon-card-content-summary">Pathways students have access to a team of dedicated support staff and helpful resources.</p> <p class="uon-card-content-link">Read more</p> </div> </a> <a href="https://www.newcastle.edu.au/current-students/support/personal/indigenous-students" class="uon-card uon-card-1x uon-card-light " data-interaction-label="Feature Card 3: Indigenous support"> <div class="uon-card-image" style="background-image:url(https://www.newcastle.edu.au/__data/assets/image/0003/521940/Support-indigenous-feature.jpg);"> <img src="https://www.newcastle.edu.au/__data/assets/image/0003/521940/Support-indigenous-feature.jpg" alt="Indigenous support" /> </div> <div class="uon-card-content"> <h3 class="uon-card-content-title">Indigenous support</h3> <p class="uon-card-content-summary">Indigenous students have access to a broad range of support to see you succeed in your academic, employment and cultural aspirations. Learn more about the Wollotuka Institute and other available support programs.</p> <p class="uon-card-content-link">Read more</p> </div> </a> <a href="https://www.newcastle.edu.au/current-students/international-students/support" class="uon-card uon-card-1x uon-card-light " data-interaction-label="Feature Card 4: International support"> <div class="uon-card-image" style="background-image:url(https://www.newcastle.edu.au/__data/assets/image/0017/526220/Support-international-feature.jpg);"> <img src="https://www.newcastle.edu.au/__data/assets/image/0017/526220/Support-international-feature.jpg" alt="International support" /> </div> <div class="uon-card-content"> <h3 class="uon-card-content-title">International support</h3> <p class="uon-card-content-summary">UON Global is our dedicated international student team. They are always available to help you, or put you in touch with the right people, no matter where you are in your student journey.</p> <p class="uon-card-content-link">Read more</p> </div> </a> </div> </div> <div class="section-bg-wrapper"> <div id="component_980134"> <h3 style="text-align: center;" class="underlined centered-heading">Tips from fellow students!</h3><p class="section-intro centered-intro" style="text-align: center;">Our Navigator articles are written by students - for students.</p> </div> <style> div#content_container_496510.section-bg-wrapper-fade-down::before { background: #F6F7F9; border-top: 0px; } div#content_container_496510 { margin-top: -15px; margin-bottom: 0px; } </style> <div class="section-bg-wrapper-fade-down" id="content_container_496510"> <div class="grid-content grid-4-column">  <div class="grid-block"> <a href="https://uonnavigator.com/2024/10/14/replacing-bad-habits-with-good-ones-vaping/" class="uon-feature-block"> <img src="https://i0.wp.com/uonnavigator.com/wp-content/uploads/2024/09/GOOD-HABITS-VS-BAD-HABITSpng-1.png?fit=600%2C600&ssl=1" alt="Replacing bad habits with good ones – Vaping "/> <div class="content"> <h3>Replacing bad habits with good ones – Vaping </h3> <p>Shawn Achor once said, “Our daily decisions and habits have a huge impact upon both our levels of happiness and success.” As individuals with different personalities, our habits. integral parts…</p> <p><span class="more-link">Read more</span></p> </div> </a> </div> <div class="grid-block"> <a href="https://uonnavigator.com/2024/10/02/how-i-survived-health-challenges-while-studying/" class="uon-feature-block"> <img src="https://i0.wp.com/uonnavigator.com/wp-content/uploads/2024/10/Mental-health-cover-image-1.png?fit=600%2C600&ssl=1" alt="How I survived health challenges while studying"/> <div class="content"> <h3>How I survived health challenges while studying</h3> <p>In 2023, I was a first-year student studying a Bachelor of Visual Communication Design. I started university relatively late, enrolling at the age of 23. At first, I felt somewhat…</p> <p><span class="more-link">Read more</span></p> </div> </a> </div> <div class="grid-block"> <a href="https://uonnavigator.com/2024/09/17/a-guide-to-reflection-spaces-on-and-off-campus/" class="uon-feature-block"> <img src="https://i0.wp.com/uonnavigator.com/wp-content/uploads/2024/09/mindfullness-cover.png?fit=600%2C600&ssl=1" alt="A guide to reflection spaces on and off campus. "/> <div class="content"> <h3>A guide to reflection spaces on and off campus. </h3> <p>University life can be incredibly stressful. Whether you’re working on an assignment, gearing up for placement, or trying to balance work, social life, and your degree, it’s important to prioritise…</p> <p><span class="more-link">Read more</span></p> </div> </a> </div> <div class="grid-block"> <a href="https://uonnavigator.com/2024/08/13/who-are-the-ally-network/" class="uon-feature-block"> <img src="https://i0.wp.com/uonnavigator.com/wp-content/uploads/2024/08/Pride-cover-1.png?fit=600%2C600&ssl=1" alt="Who are the ALLY Network?"/> <div class="content"> <h3>Who are the ALLY Network?</h3> <p>Pride Week 2024 is here! Join us as we celebrate the LGBTQIA+ community and culture at the University of Newcastle. There’s plenty of fun events for everyone to get involved…</p> <p><span class="more-link">Read more</span></p> </div> </a> </div>  </div> </div> <div id="component_980206"> <p style="text-align: center;"><a href="https://uonnavigator.com/category/taking-care-of-you/" target="_blank" class="button">Read more</a></p> </div> </div> </div> </div></div> <section id="page-footer"><div class="inner clearfix"><div class="uon-contacts-footer"> <div class="grid-content grid-3-column"> <div class="grid-block"> <div class="uon-contacts-footer-primary"> <div class="uon-contacts-footer-primary-details"> <h4 class="underlined"> Contact our student <br>support team </h4> <ul class="unstyled-list"> <li> <h5>IT support</h5> <a href="https://uonau.service-now.com/dts?id=uon_index"><strong>IT Service Desk</strong></a><br> <strong>Phone: </strong><a href="tel:+61249217000">+61 2 4921 7000<br></a> </ul> </div> </div> </div> <div class="grid-block"> <h5>Personal support </h5> <ul class="arrowlist arrowlist-condensed"> <li> <a href="https://www.newcastle.edu.au/current-students/support/personal/health-lifestyle/health-services"><strong>Health services</strong></a> </li> <li> <a href="https://www.newcastle.edu.au/current-students/support/personal"><strong>Counselling</strong></a> </li> <li> <a href="https://www.newcastle.edu.au/current-students/support/personal/accessability"><strong>Disability support (AccessAbility)</strong></a> </li> <li> <a href="https://www.newcastle.edu.au/current-students/support/personal/indigenous-students"><strong>Indigenous support</strong></a> </li> <li> <a href="https://www.newcastle.edu.au/current-students/support/personal/campus-care"><strong>Campus Care</strong><br></a> </li> <li> <a href="https://www.newcastle.edu.au/current-students/support/personal/student-advocacy"><strong>Student Advocacy</strong></a> </li> <li> <a href="https://www.newcastle.edu.au/current-students/support/peer-mentoring"><strong>Peer Mentoring</strong></a> </li> </ul> </div> <div class="grid-block"> <h5>Academic support </h5> <ul class="arrowlist arrowlist-condensed"> <li> <a href="https://www.newcastle.edu.au/current-students/support/academic"><strong>Academic Learning Support</strong></a> </li> <li> <a href="https://www.newcastle.edu.au/current-students/study-essentials/manage-your-program/student-progress-advice"><strong>Program Advice</strong><br></a> </li> <li> <a href="https://www.newcastle.edu.au/current-students/support/personal/equity-and-diversity-coordinator"><strong>Equity, Diversity and Inclusion Coordinator</strong></a> </li> <li> <a href="https://askuon.newcastle.edu.au/"><strong>AskUON</strong></a> </li> </ul> </div> </div> </div> <style> #page-footer .uon-contacts-footer { margin: 0 0 20px 0; } </style> </div></section>  <div id="uon-acknowledgement"> <div class="inner"> <p>The University of Newcastle acknowledges the traditional custodians of the lands within our footprint areas: Awabakal, Darkinjung, Biripai, Worimi, Wonnarua, and Eora Nations. 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