Patient Relations | UCSF Benioff Children's Hospitals

<!DOCTYPE html>     <html class="no-js" lang="en">  <head> <link rel="stylesheet" type="text/css" href=/assets/ucsf/main.css?v=40182074ecb56dad04debd94fedfc468 /> <link rel="stylesheet" type="text/css" href=/assets/bch/main.css?v=754aa12d0b3de52563c5716af1d66516 />  <script type="text/javascript" src="https://cdn.cookielaw.org/consent/69de606f-159b-41ad-82da-d7a76950873b/OtAutoBlock.js" ></script> <script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="69de606f-159b-41ad-82da-d7a76950873b" ></script> <script type="text/javascript"> function OptanonWrapper() { } </script> <script type="text/javascript"> function OptanonWrapper() { // Check if banner div is available if (document.getElementById('onetrust-banner-sdk')) { // Get the buttons and container var acceptBtn = document.getElementById("onetrust-accept-btn-handler"); var declineBtn = document.getElementById("onetrust-reject-all-handler"); var cookieSettingsBtn = document.getElementById("onetrust-pc-btn-handler"); var btnContainer = document.getElementById("onetrust-button-group"); // Set the order you want below... btnContainer.append(acceptBtn, cookieSettingsBtn, declineBtn) } } </script>   <script src="https://datalayer.ucsfhealth.org/ucsf-data-layer.js" defer></script>  <script src="https://datalayer.ucsfhealth.org/ucsfbenioffchildrens-marketing-data-layer.js" defer></script>  <script type="text/plain" class="optanon-category-C0007" src="https://assets.adobedtm.com/db5f13cb240b/b1130ce1ceae/launch-db8f55f3e131.min.js" defer></script> <title>Patient Relations | UCSF Benioff Children's Hospitals</title> <link href="/-/media/project/ucsf/ucsf-bch/header/favicon-32x32.png?rev=7da17355eec44d65b26747967816d41b" rel="shortcut icon" /> <link rel="canonical" href="https://www.ucsfbenioffchildrens.org/services/patient-relations" /> <meta content="Your Visit" name="mainNavName" /> <meta content="false" name="includeBackgroundCircles" /> <meta property="fb:app_id" content="1162986667203299" /><meta property="og:description" content="Patient relations reps and nursing supervisors are here to answer questions and address concerns. 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Learn about your rights, how to reach us and more.","image":"https://www.ucsfbenioffchildrens.org/-/media/project/ucsf/ucsf-bch/images/service/hero/patient-relations-2x.jpg?rev=de418eae198c4ec1af7e4db36beecdd7","url":"https://www.ucsfbenioffchildrens.org/services/patient-relations","author":{"@type":"Organization","name":"UCSF Health"},"dateCreated":"2021-03-27T23:27:58+00:00","dateModified":"2021-06-16T14:33:10+00:00","headline":"Patient Relations","publisher":{"@type":"Organization","name":"UCSF Health","logo":{"@type":"ImageObject","url":"https://www.ucsfbenioffchildrens.org/-/media/project/ucsf/ucsf-health/ezgifcom-gif-maker.png?rev=b49aee14cf934fb086632358c341cf97"}},"articleBody":"We want to ensure that your family's experience at UCSF Benioff Children's Hospitals is a good one. Listening to feedback from our patients and their families is one of the best ways we can monitor the quality of the care experience, and we incorporate what we learn into our policies, procedures and daily operations.\nIf you have a question or concern about your child's care, we encourage you to discuss it with your child’s nurse, doctor or department manager. If you're not satisfied with the response, our Patient Relations staff (for our San Francisco campus) and our Patient Advocate Office (for our Oakland campus) are here to help you reach a resolution or provide you with more information.\nTo submit any type of feedback, including compliments, complaints and recommendations, please fill out either an online form or one of our printable forms using the links below. To make sure your feedback reaches the right team, select the campus where your child received care.","articleSection":"Service"} </script> </head> <body class="default-device bodyclass"> <a href="#content" class="skip-to-content">Skip to Main Content</a> <div id="wrapper">  <header> <div id="header" class="container-fluid"> <div class="component rich-text ie-warning-banner"> <div class="component-content"> <p> Looks like you’re visiting Benioff Children's Hospitals on Internet Explorer. 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We've got you covered.</p> </p> <button class="bys-close">X</button> </div> <div class="bch-initial"> <img loading="lazy" class="bch-desktop-image" src="/-/media/project/ucsf/ucsf-bch/header/seal-desktop-rest-2x.jpg?rev=5453ff2904f349bf905e8ad5988df42c&hash=69A36D82ED2E83EAC4CA12387B81A5D2" alt="" width="1052" height="1052" /> <img loading="lazy" class="bch-mobile-image" src="/-/media/project/ucsf/ucsf-bch/header/seal-mobile-rest-2x.jpg?rev=e89b3e76e48540c78561359763de37ce&hash=1845F55F329B99BDE2BB692437C056BA" alt="" width="1536" height="884" /> </div> <div class="bch-alternate"> <img loading="lazy" class="bch-desktop-image" src="/-/media/project/ucsf/ucsf-bch/header/seal-desktop-reveal-2x.jpg?rev=06fdd4cc44314bb59336d7d0eff3950f&hash=93705BF71AA91BE768E5A4E89CAD4990" alt="" width="1052" height="1052" /> <img loading="lazy" class="bch-mobile-image" 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class="bch-nav-bys-bubble"> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/speech-bubble.gif?rev=0993d54128424e819ecb24b4c2c8a739&hash=CEEF7A262E5CD6501499F87943E57EA8" alt="Speech Bubble" width="134" height="134" /> </div> <div class="bch-nav-bys-text-wrapper"> <p class="bch-nav-bys-text"> <p><strong>Extraordinary kid care</strong><br /> <br /> Our specialists handle conditions ranging from the common to the most rare.</p> </p> <button class="bys-close">X</button> </div> <div class="bch-initial"> <img loading="lazy" class="bch-desktop-image" src="/-/media/project/ucsf/ucsf-bch/header/duck-desktop-rest-2x.jpg?rev=d69faccd6dfc498bb0d5985921c092b0&hash=86D77E6EE80E5DD5A4DABAA2EF8B4CC1" alt="" width="1052" height="1052" /> <img loading="lazy" class="bch-mobile-image" src="/-/media/project/ucsf/ucsf-bch/header/duck-mobile-rest-2x.jpg?rev=99932688462542b691fc7b1a68ade852&hash=92DEC48F6C2F23A79AFB52C04D9B2849" alt="" width="1536" height="884" /> </div> <div class="bch-alternate"> <img loading="lazy" class="bch-desktop-image" src="/-/media/project/ucsf/ucsf-bch/header/duck-desktop-reveal-2x.jpg?rev=027ba526c88248ccad2f321e23280749&hash=D3149531A4A6AADC894DEAEA7CAD2BFB" alt="" width="1052" height="1052" /> <img loading="lazy" class="bch-mobile-image" src="/-/media/project/ucsf/ucsf-bch/header/duck-mobile-reveal-2x.jpg?rev=55295e6188da43be9ece147b079d213f&hash=A104B491ACCC8544E81717571E7D98EE" alt="" width="1536" height="884" /> </div> </div> <div class="color-block"><span></span></div> </div> </div> </li> <li data-main-nav-name="Medical Professionals"> <a>Medical Professionals</a> <div class="sub-nav container"> <a href="#" class="sub-nav-close">Medical Professionals</a> <div class="meta-links"> <div class="component-content"> <ul class="use-arrow-icon"> <li> <p><a href="/refer-a-patient">Refer a Patient</a></p> </li> <li> <p><a href="/medical-professionals/transfer-or-transport-a-patient">Transfer or Transport a Patient</a></p> </li> <li> <p><a href="/medical-professionals/request-a-consultation">Request a Consultation</a></p> </li> <li> <p><a rel="noopener noreferrer" href="https://clinicaltrials.ucsf.edu/browse/pediatric" target="_blank">Clinical Trials</a></p> </li> <li> <p><a href="/medical-professionals/specialty-care-clinic-schedules">Specialty Care Clinic Schedules</a></p> </li> <li> <p><a href="/medical-professionals/continuing-medical-education">Continuing Medical Education (CME)</a></p> </li> <li> <p><a href="/medical-professionals/graduate-training">Graduate Training</a></p> </li> <li> <p><a rel="noopener noreferrer" href="https://medconnection.ucsfbenioffchildrens.org/" target="_blank">Physician Channel</a></p> </li> <li> <p><a rel="noopener noreferrer" href="https://www.ucsfhealth.org/mdlink" target="_blank">MD Link</a></p> </li> </ul> </div> </div> <div class="bch-nav-bys-wrapper"> <div class="bch-nav-bys-image"> <div class="bch-nav-bys-bubble"> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/speech-bubble.gif?rev=0993d54128424e819ecb24b4c2c8a739&hash=CEEF7A262E5CD6501499F87943E57EA8" alt="Speech Bubble" width="134" height="134" /> </div> <div class="bch-nav-bys-text-wrapper"> <p class="bch-nav-bys-text"> <p><strong>Referrals made easy</strong><br /> <br /> Contacts and resources to get your patients to our pediatric specialists</p> </p> <button class="bys-close">X</button> </div> <div class="bch-initial"> <img loading="lazy" class="bch-desktop-image" src="/-/media/project/ucsf/ucsf-bch/header/bear2-desktop-rest-2x.jpg?rev=1da1822e5cdb4c6aa0dd6114f9182d7b&hash=1B479C1D9B21A69D7511629C5E45AD84" alt="" width="1052" height="1052" /> <img loading="lazy" class="bch-mobile-image" src="/-/media/project/ucsf/ucsf-bch/header/bear2-mobile-rest-2x.jpg?rev=ba989996478f487396b325931cbb28cd&hash=4719FC66F428635555F41363BC774116" alt="" width="1536" height="884" /> </div> <div class="bch-alternate"> <img loading="lazy" class="bch-desktop-image" src="/-/media/project/ucsf/ucsf-bch/header/bear2-desktop-reveal-2x.jpg?rev=fcd5b7c59c0843dd9c25eb16dbf4dbb5&hash=1797C32D6FAECB0F43CDBA3342A44E01" alt="" width="1052" height="1052" /> <img loading="lazy" class="bch-mobile-image" src="/-/media/project/ucsf/ucsf-bch/header/bear2-mobile-reveal-2x.jpg?rev=aa9a0dc2f3bf49ff8e63d60ceb6a9060&hash=768AB3F1E32C50F5694D1864C2884750" alt="" width="1536" height="884" /> </div> </div> <div class="color-block"><span></span></div> </div> </div> </li> <li data-main-nav-name="Why Choose Us?"> <a>Why Choose Us?</a> <div class="sub-nav container"> <a href="#" class="sub-nav-close">Why Choose Us?</a> <div class="meta-links"> <div class="component-content"> <ul class="use-arrow-icon"> <li> <p><a href="/about/our-mission">Our Mission</a></p> </li> <li> <p><a href="/about">Our Organization</a></p> </li> <li> <p><a href="/about/quality">Quality of Patient Care</a></p> </li> <li> <p><a href="/about/our-leadership">Our Leadership</a></p> </li> </ul> </div> </div> <div class="bch-nav-bys-wrapper"> <div class="bch-nav-bys-image"> <div class="bch-nav-bys-bubble"> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/speech-bubble.gif?rev=0993d54128424e819ecb24b4c2c8a739&hash=CEEF7A262E5CD6501499F87943E57EA8" alt="Speech Bubble" width="134" height="134" /> </div> <div class="bch-nav-bys-text-wrapper"> <p class="bch-nav-bys-text"> <p><strong>Best in Northern CA</strong><br /> <br /> We're ranked #1 in pediatric cancer, heart surgery, cardiology & more.</p> </p> <button class="bys-close">X</button> </div> <div class="bch-initial"> <img loading="lazy" class="bch-desktop-image" src="/-/media/project/ucsf/ucsf-bch/header/owl2-desktop-rest-2x.jpg?rev=2831aebc02a240b6a6f84d94fd65ebfd&hash=5BB41C2E95C0BB5F5B9D4C546BBE1D70" alt="" width="1052" height="1052" /> <img loading="lazy" class="bch-mobile-image" src="/-/media/project/ucsf/ucsf-bch/header/owl2-mobile-rest-2x.jpg?rev=ad990a846e8e45fdbdf6c8b91e910206&hash=D77118C8D299D00AEB15C3ED4FF89CCC" alt="" width="1536" height="884" /> </div> <div class="bch-alternate"> <img loading="lazy" class="bch-desktop-image" src="/-/media/project/ucsf/ucsf-bch/header/owl2-desktop-reveal-2x.jpg?rev=02a956a05b8d4f83a1e7c7cbb1d228d9&hash=D2CF7F9D25F0F9F09099EE121BC5FB5C" alt="" width="1052" height="1052" /> <img loading="lazy" class="bch-mobile-image" src="/-/media/project/ucsf/ucsf-bch/header/owl2-mobile-reveal-2x.jpg?rev=361cac6419a34fc68955d9c19338b091&hash=23C279B2A831C568379D1E367AC796D6" alt="" width="1536" height="884" /> </div> </div> <div class="color-block"><span></span></div> </div> </div> </li> </ul> <ul class="top-menu"> <li><a href="/request-an-appointment">Request Appointment</a></li> <li><a href="https://www.ucsfhealth.org/mychart" target="_blank">MyChart</a></li> <li><a href="/second-opinion">Get a Second Opinion</a></li> <li><a rel="noopener noreferrer" href="https://give.ucsfbenioffchildrens.org/" target="_blank">Make a Gift</a></li> <li><a title="Get a Second Opinion" href="/refer-a-patient">Refer a Patient</a></li> </ul> <div class="mobile-nav-footer"> </div> </div> </div> </div> </div> </div> </div> </div> </header>   <main> <div id="content" class="container"> <div class="component article-hero basic-hero"> <div class="component-content"> <div class="hero-image"> <img src="/-/media/project/ucsf/ucsf-bch/images/service/hero/patient-relations-2x.jpg?h=1112&iar=0&w=2880&rev=de418eae198c4ec1af7e4db36beecdd7&hash=64A48840773389B44DBFA55B4668438B" alt="patient-relations-2x" width="2880" height="1112" /> </div> <div class="hero-content"> <div class="eyebrow hero-breadcrumb"> <div class="component ucsf-breadcrumb"> <div class="component-content"> <div class="eyebrow article-breadcrumb"> <a href="/services">Services </a> </div> </div> </div> </div> <div class="hero-badge-hero"> </div> <h1 class="hero-title display1"> Patient Relations </h1> </div> </div> </div><div class="component share-print-email container clinic-share"> <div class="component-content"> <div class="share-component"> <a aria-label="Print Page" href="#" rel="nofollow" class="icon-ui-print" title="Print"></a> <a aria-label="Share Page" data-email-body="Thought you might want to see this:" class="icon-ui-share" data-email-body="Thought you might want to see this:" data-email-subject="Take a look at this link from UCSF"></a> </div> <div class="clearfix"></div> </div> </div><div class="component article-intro column-layout col-2-66-33 container"> <div class="component-content col-2-80-20"> <div class="article-content left-col"> <div class="font-larger article-text rich-text"> <p>We want to ensure that your family's experience at UCSF Benioff Children's Hospitals is a good one. Listening to feedback from our patients and their families is one of the best ways we can monitor the quality of the care experience, and we incorporate what we learn into our policies, procedures and daily operations.</p> <p>If you have a question or concern about your child's care, we encourage you to discuss it with your child’s nurse, doctor or department manager. If you're not satisfied with the response, our Patient Relations staff (for our San Francisco campus) and our Patient Advocate Office (for our Oakland campus) are here to help you reach a resolution or provide you with more information.</p> <p>To submit any type of feedback, including compliments, complaints and recommendations, please fill out either an online form or one of our printable forms using the links below. To make sure your feedback reaches the right team, select the campus where your child received care.</p> </div> </div> <div class="article-info right-col"> </div> </div> </div> <div class="component content container"> <div class="component-content"> <div class="page-content"> <div class="component help-cards col-xs-12"> <div class="component-content"> <div><h2 class="heading1 field-title">Contact us</h2></div><div> <div class="component help-cards-entry col-xs-12"> <div class="component-content"> <div class="paragraph1 field-title">Patient Relations (San Francisco)</div><div class="entry-numbers"><div><p class="entry-number"><span><span class="icon-ui-phone"></span></span><span class="field-number">(415) 353-1936</span></p><p class="entry-number"><span><span class="icon-ui-print"></span></span><span class="field-number">(415) 476-4656</span></p></div></div><div><span><span class='icon-ui-mail'></span></span><a href="/cdn-cgi/l/email-protection#98e8f9ecf1fdf6ecb6eafdf4f9ecf1f7f6ebd8edfbebfeb6fdfced" data-variantitemid="{7988E192-B0BB-473F-8DD2-CB4EFE47ABE9}" data-variantfieldname="Email Address"><span class="__cf_email__" data-cfemail="c6b6a7b2afa3a8b2e8b4a3aaa7b2afa9a8b586b3a5b5a0e8a3a2b3">[email protected]</span></a></div><div><span><span class='icon-decorative-hours'></span></span>M-F, 9 a.m.- 4:30 p.m.</div><div><span><span class='icon-ui-hospital'></span></span>UCSF Benioff Children's Hospital San Francisco</div><div><span><span class='icon-ui-location'></span></span><div><p class="field-street-1">1975 Fourth St., Campus Box 4018</p><p><span>San Francisco<span><span>, </span></span></span><span class="field-state">CA</span><span><span> </span></span><span class="field-zip">94143-4018</span></p></div></div> </div> </div> <div class="component help-cards-entry col-xs-12"> <div class="component-content"> <div class="paragraph1 field-title">Patient Relations (Oakland)</div><div class="entry-numbers"><div><p class="entry-number"><span><span class="icon-ui-phone"></span></span><span class="field-number">(415) 353-1936</span></p><p class="entry-number"><span><span class="icon-ui-print"></span></span><span class="field-number">(510) 597-7029 </span></p></div></div><div><span><span class='icon-ui-mail'></span></span><a href="/cdn-cgi/l/email-protection#275746534e4249530955424b46534e484954675244544109424352" data-variantitemid="{745B7851-1738-4506-93D1-DEF678C1B9DD}" data-variantfieldname="Email Address"><span class="__cf_email__" data-cfemail="0878697c616d667c267a6d64697c6167667b487d6b7b6e266d6c7d">[email protected]</span></a></div><div><span><span class='icon-decorative-hours'></span></span>M-F, 8:30 a.m. - 5 p.m.</div><div><span><span class='icon-ui-hospital'></span></span>UCSF Benioff Children's Hospital Oakland</div><div><span><span class='icon-ui-location'></span></span><div><p class="field-street-1">747 52nd St.</p><p><span>Oakland<span><span>, </span></span></span><span class="field-state">CA</span><span><span> </span></span><span class="field-zip">94609</span></p></div></div> </div> </div> </div> </div> </div> <div class="component link-list meta-links col-xs-12"> <div class="component-content"> <div> <h2 class="heading1 title-anchor">Online feedback forms</h2> <p class="font-larger"></p> </div> <ul class="use-arrow-icon "> <li class="item0 odd first "> <p class="font-smaller"> <a href="/patient-and-visitor-feedback" target=>San Francisco form</a> </p> </li> <li class="item1 even last "> <p class="font-smaller"> <a href="/patient-and-visitor-feedback-oakland" target=>Oakland form</a> </p> </li> </ul> </div> </div> <div class="component link-list meta-links col-xs-12"> <div class="component-content"> <div> <h2 class="heading1 title-anchor">Printable feedback forms</h2> <p class="font-larger"></p> </div> <ul class="use-download-icon "> <li class="item0 odd first "> <p class="font-smaller"> <a href="/-/media/project/ucsf/ucsf-bch/pdf/patient_visitor_report.pdf?rev=b2a9c75f818a47bcb2a410f7da96cc11" target=>San Francisco form (English)</a> </p> </li> <li class="item1 even "> <p class="font-smaller"> <a href="/-/media/project/ucsf/ucsf-bch/pdf/patient_visitor_report_zh.pdf?rev=72b3a9db4da942218471aed651d4d8d5" target=>San Francisco form (Chinese)</a> </p> </li> <li class="item2 odd "> <p class="font-smaller"> <a href="/-/media/project/ucsf/ucsf-bch/pdf/patient_visitor_report_ru.pdf?rev=48277cb0e3f440b086540ce7f4df0dad" target=>San Francisco form (Russian)</a> </p> </li> <li class="item3 even "> <p class="font-smaller"> <a href="/-/media/project/ucsf/ucsf-bch/pdf/patient_visitor_report_es.pdf?rev=fd37b669ab7c44feb1608d51175f093f" target=>San Francisco form (Spanish)</a> </p> </li> <li class="item4 odd "> <p class="font-smaller"> <a href="/-/media/project/ucsf/ucsf-bch/pdf/patient-visitor-report-oak.pdf?rev=77f74d9692474955b5ed4aa27c9abef3" target=>Oakland form (English)</a> </p> </li> <li class="item5 even "> <p class="font-smaller"> <a href="/-/media/project/ucsf/ucsf-bch/pdf/patient-visitor-report-oak-chinese.pdf?rev=22d8040ca1e14bb4aa151adf211eb74e" target=>Oakland form (Chinese)</a> </p> </li> <li class="item6 odd last "> <p class="font-smaller"> <a href="/-/media/project/ucsf/ucsf-bch/pdf/patient-visitor-report-oak-es.pdf?rev=9a3bdaf248944a2dafaad029f477f6fc" target=>Oakland form (Spanish)</a> </p> </li> </ul> </div> </div> <div class="component column-layout col-2-66-33 col-xs-12"> <div class="component-content"> <div class="left-col"> <div class="component rich-text col-xs-12"> <div class="component-content"> <h2>Outside organizations</h2> <p>You are also free to file a complaint with your health insurance provider or one of the third-party organizations listed below. </p> <p>If you feel that a patient care or safety concern hasn't been adequately addressed by UCSF, please contact The Joint Commission: </p> <p><a rel="noopener noreferrer" rel="noopener noreferrer" href="http://www.jointcommission.org/" target="_blank">The Joint Commission</a><br /> Office of Quality Monitoring<br /> One Renaissance Blvd.<br /> Oakbrook Terrace, IL 60181<br /> Phone: (800) 994-6610<br /> Fax: (630) 792-5636<br /> Email: <a href="/cdn-cgi/l/email-protection#34575b594458555d5a40745e5b5d5a40575b59595d47475d5b5a1a5b4653"><span class="__cf_email__" data-cfemail="f1929e9c819d90989f85b19b9e989f85929e9c9c988282989e9fdf9e8396">[email protected]</span></a></p> <p>To file a complaint with the California Department of Public Health, contact one of the district offices below, depending on where your child received care: </p> <p><a rel="noopener noreferrer" rel="noopener noreferrer" href="https://www.cdph.ca.gov/Programs/CHCQ/LCP/Pages/DistrictOffices.aspx" target="_blank">California Department of Public Health</a><br /> San Francisco District Office<br /> Licensing and Certification<br /> 150 North Hill Dr., Suite 22<br /> Brisbane, CA 94005<br /> Phone: (415) 330-6353 or (800) 554-0353<br /> Fax: (415) 330-6350</p> <p><a rel="noopener noreferrer" rel="noopener noreferrer" href="https://www.cdph.ca.gov/Programs/CHCQ/LCP/Pages/DistrictOffices.aspx" target="_blank">California Department of Public Health</a><br /> East Bay District Office<br /> Licensing and Certification<br /> 850 Marina Bay Parkway, Bldg. P, First Floor<br /> Richmond, CA 94804<br /> Phone: (510) 620-3900 or (800) 554-0352<br /> Fax: (510) 620-5820</p> <p>For a grievance regarding a medical doctor or podiatrist, you may file a complaint with the Medical Board of California's Central Complaint Unit: </p> <p><a rel="noopener noreferrer" rel="noopener noreferrer" href="https://www.mbc.ca.gov/" target="_blank">Medical Board of California</a><br /> Central Complaint Unit<br /> 2005 Evergreen St., Suite 1200<br /> Sacramento, CA 95815<br /> Phone: (800) 633-2322</p> </div> </div> </div> <div class="right-col"> </div> </div> </div> <div class="component article-cards cards-component col-xs-12"> <div class="component-content"> <div> <h2 class="heading1 title-anchor"> Related articles </h2> <div class="view-all"> </div> </div> <div class="cards"> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/hospital-policies" class="phantom-link" title="Hospital Policies"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/hospital-policies-2x.jpg?h=376&w=974&rev=baaa39d217144a9e9c3202211f4478fb&hash=E58B9F3F803E7869C11B684852A2C1AF" alt="hospital-policies-2x" width="2880" height="1112" /> <p class="font-larger"> Hospital Policies </p> <p> Our hospital policies cover cell phone use, smoking, safety drills and more. Find the details you need to know before your visit. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/patient-rights-and-responsibilities" class="phantom-link" title="Patient Rights & Responsibilities"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/patient-rights-and-responsibilities-2x.jpg?h=376&w=974&rev=f6a2d835d53e411fa3fe67c0d5929907&hash=F18913B24F91068DA5CAADDEC6C95699" alt="patient-rights-and-responsibilities-2x" width="2880" height="1112" /> <p class="font-larger"> Patient Rights & Responsibilities </p> <p> Our list of patient rights and responsibilities describes the partnership of mutual respect between you and your child's care team. Learn more. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> </div> </div> </div> <div class="component bys-moment"> <div class="component-content"> <div class="bys-moment-content"> <p class="bys-moment-eyebrow"> Staff superheroes </p> <h2 class="bys-moment-headline"> It鈥檚 a bird. It鈥檚 a plane. It鈥檚 a window washer! Dressed as a superhero to clean and brighten your day. </h2> </div> <div class="bys-moment-image"> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/by-your-side-moment/photos/window-washers-708x556.jpg?rev=3bcf5d565c3c4f1bafce7cd19ba56940&hash=5EA2B3DDDCAB3B33B75706541504E05B" alt="" width="708" height="556"> </div> </div> </div></div> </div> </div> </div> </main>   <footer> <div id="footer" class="container"> <div class="component footer-values col-xs-12"> <div class="component-content"> <div></div> </div> </div> <div class="component footer-content col-xs-12"> <div class="component-content"> <div class="container"><div class="top-row"> <div class="component image file-type-icon-media-link logo"> <div class="component-content"> <img src="/-/media/project/ucsf/ucsf-bch/navigation/main-navigation/logos/bch-logo-footer.png?h=36&iar=0&w=200&rev=e551e72e70964b98bdf66c3a28d6c4d5&hash=F7FE01A0E5A951930D69A3E6D0217A6A" alt="" width="200" height="36" 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data-variantitemid="{62B9E897-FFE5-43E4-9192-7F0784569655}" data-variantfieldname="Link">Help Paying Your Bill</a> </li> </ul> </div> </div> <div class="component link-list col-md-6 col-lg"> <div class="component-content"> <div class="eyebrow">Medical professionals</div> <ul> <li class="item0 odd first"> <a href="/refer-a-patient" data-variantitemid="{EF539A9E-25C0-4344-9800-FAB26856E520}" data-variantfieldname="Link">Refer a Patient</a> </li> <li class="item1 even"> <a href="/medical-professionals/transfer-or-transport-a-patient" data-variantitemid="{A4571965-EDC7-45E7-89DC-B5A4AC0EAA84}" data-variantfieldname="Link">Transfer a Patient</a> </li> <li class="item2 odd"> <a href="https://www.ucsfhealth.org/mdlink" rel="noopener noreferrer" data-variantitemid="{14B26328-9C7E-4D7C-B8D4-C252E00DC6E4}" data-variantfieldname="Link" target="_blank">MD Link</a> </li> <li class="item3 even"> <a href="https://medconnection.ucsfbenioffchildrens.org/" rel="noopener noreferrer" 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