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Καταναλωτές - EETT | Εθνική Επιτροπή Τηλεπικοινωνιών & Ταχυδρομείων

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M4416.7,8338.8c133.8,133.8,351.4,133.8,485.2,0c133.8-133.8,133.8-351.4,0-485.2 c-133.8-133.8-351.5-133.8-485.2,0C4282.9,7987.4,4283,8205,4416.7,8338.8"></path> <path id="path40" class="st0" d="M5045.7,9726.5c212.5,212.5,212.5,556.9,0,769.4c-212.4,212.4-556.9,212.5-769.4,0 c-159.5-159.5-199.2-393.5-119.2-590.1L2701.9,8450.7c85.8-112.6,175.4-222.2,268.8-328.4l1485,1484.9 C4652.2,9527.2,4886.1,9566.9,5045.7,9726.5"></path> <path id="path42" class="st0" d="M9651.8,13295.7c-224.2,102.9-498.5,62.9-682.9-121.5c-236.8-236.7-236.7-621.8,0-858.5 c236.7-236.7,621.7-236.6,858.4,0c184.5,184.4,224.6,458.6,121.6,682.8l0.7-0.7l493.7,493.7c-161.7,29.3-318.7,72.2-469.7,127.5 l-322.6-322.6L9651.8,13295.7z M9640.7,12502.3c-133.8-133.8-351.4-133.8-485.1,0c-133.8,133.8-133.9,351.5-0.1,485.3 c133.8,133.8,351.5,133.7,485.3,0C9774.5,12853.8,9774.5,12636.1,9640.7,12502.3"></path> <path id="path44" class="st0" d="M10275.7,8406.1c-212.4-212.5-212.5-556.9,0-769.5c212.5-212.5,557-212.5,769.4,0 c159.6,159.5,199.4,393.5,119.3,590.1l2142.8,2142.9c75.7,251.8,135.4,510.6,177.9,775.1l-2619.3-2619.3 C10669.1,8605.4,10435.3,8565.6,10275.7,8406.1"></path> <path id="path46" class="st0" d="M10796,10326.7L8794.2,8324.8c-224.1,102.4-497.8,62.2-682-121.9 c-236.6-236.7-236.6-621.8,0-858.5c236.7-236.7,621.8-236.7,858.5,0c184.2,184.1,224.4,457.8,122,681.8l2125.6,2125.6V12495 l1897.9,1897.9c-4,9.9-7.8,19.9-11.9,29.7c-375.6-428.4-876.1-744.6-1445.1-889.4L10796,12670L10796,10326.7z M8784.1,7531 c-133.7-133.8-351.4-133.8-485.2,0c-133.8,133.8-133.8,351.4,0,485.2c133.8,133.8,351.5,133.8,485.3,0 C8917.9,7882.4,8917.9,7664.8,8784.1,7531"></path> </g></g></svg> </span> <span class="elementor-icon-list-text">Συχνές ερωτήσεις </span> </a> </li> <li class="elementor-icon-list-item elementor-inline-item"> <a href="https://www.eett.gr/ypovoli-kataggelias/"> <span class="elementor-icon-list-icon"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512"><path d="M64 464H262.5L257.4 484.2C255.1 493.6 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elementor-widget__width-auto elementor-hidden-desktop elementor-widget-mobile__width-auto elementor-widget elementor-widget-shortcode" data-id="1d6449d" data-element_type="widget" data-widget_type="shortcode.default"> <div class="elementor-widget-container"> <div class="mobile-open-trigger"> MENU <span> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="&#10;"> <g> <g> <g> <path d="M1.667 9.167H13.334V10.834H1.667zM1.667 14.167H8.334V15.834H1.667zM1.667 4.167H18.334000000000003V5.834H1.667z" transform="translate(-335.000000, -27.000000) translate(335.000000, 27.000000)"/> </g> </g> </g> </svg> </span> </div> <div class="container-mobile-menu mobile-menu-open"> <div class="col-12 row top-mobile"> <div class="col-6 search-mobile search_popup"><span class="search-icon"><i aria-hidden="true" class="fas fa-search"></i></span><span class="text">Αναζήτηση</span></div> <div class="col-6"> <p class="close-mobile"> ΚΛΕΙΣΙΜΟ <span> <svg 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Περιλαμβάνει ειδήσεις και αρθρογραφία σχετικά με θέματα ηλεκτρονικών επικοινωνιών, ραδιοφάσματος, ταχυδρομικών υπηρεσιών και ανταγωνισμού.</p> <span class="tag-pills"> </span> <a class="menu-slider-more" href="https://www.eett.gr/?post_type=ekdoseis&#038;p=94953">Περισσότερα</a> </div> </div> </div> </div> </div> </div> </div> <!-- end dropdown-menu-container --> </li> </ul> </div> <div class="elementor-shortcode"> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7acbf05" data-id="7acbf05" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-2ca3082 elementor-widget__width-auto elementor-hidden-tablet elementor-hidden-mobile search_popup elementor-widget elementor-widget-button" data-id="2ca3082" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-xs" href="#"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-icon"> <i aria-hidden="true" class="fas fa-search"></i> </span> <span class="elementor-button-text">Search</span> </span> </a> </div> </div> </div> </div> </div> </div> </header> </div> <div class="content inner-hub"> <div class="container-fullwidth title-hub-container hub-1"> <div class="container-boxed"> <div class="custom-breadcrumb"> <div id="crumbs"><a href="https://www.eett.gr">Αρχική</a> > <span class="current">Καταναλωτές</span></div> </div> <div class="inner-hub-title"> <span class="hub-icon"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><!--! 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Font Awesome Pro 6.1.0 by @fontawesome - https://fontawesome.com Licence - https://fontawesome.com/license (Commercial Licence) Copyright 2022 Fonticons, Inc. --><path d="M112 64c0-8.822 7.178-16 16-16h320c8.822 0 16 7.178 16 16v32H512V64c0-35.35-28.65-64-64-64H128C92.65 0 64 28.65 64 64v256H16C7.164 320 0 327.2 0 336C0 362.5 21.49 384 48 384H352v-64H112V64zM576 128h-128c-35.35 0-64 28.65-64 64v256c0 35.35 28.65 64 64 64h128c35.35 0 64-28.65 64-64V192C640 156.7 611.3 128 576 128zM592 448c0 8.822-7.178 16-16 16h-128c-8.822 0-16-7.178-16-16V192c0-8.822 7.178-16 16-16h128c8.822 0 16 7.178 16 16V448z"/></svg> </span> <h2><a href="https://www.eett.gr/katanalotes/tilefonia-amp-diadiktyo/" title="Τηλεφωνία &#038; Διαδίκτυο">Τηλεφωνία &#038; Διαδίκτυο</a></h2> <p>Ενημερωθείτε σχετικά με θέματα όπως χρεώσεις, συμβάσεις, φορητότητα αριθμού, βλάβες, σύνδεση στο Διαδίκτυο και τρόπος υποβολής καταγγελίας.</p> <a href="https://www.eett.gr/katanalotes/tilefonia-amp-diadiktyo/" class="round-button red"> Περισσότερα <span class="right-arrow"><svg xmlns="http://www.w3.org/2000/svg" width="6.747" height="11.61" viewBox="0 0 6.747 11.61"> <g id="_24-arrows-chevron-right" data-name="24-arrows-chevron-right" transform="translate(-4.862 -2.195)"> <g id="Group_5" data-name="Group 5"> <g id="Group_4" data-name="Group 4"> <g id="Group_3" data-name="Group 3"> <g id="Group_2" data-name="Group 2" transform="translate(-153 -16)"> <g id="Group_1" data-name="Group 1"> <path id="Path_1" data-name="Path 1" d="M9.724,8,4.862,3.138,5.8,2.195,11.609,8,5.8,13.805l-.943-.943Z" transform="translate(153 16)" fill-rule="evenodd"></path> </g> </g> </g> </g> </g> </g> </svg></span> </a> </div> </div> </div> <div class="col-md-12 col-lg-6 sub-col"> <div class="subpage-wrapper col-12 row"> <div class="col-sm-12 col-md-3 subpage-image"> <div class="image-container" style="background-image:url(https://www.eett.gr/wp-content/uploads/2022/05/shutterstock_311108810.jpg);"> </div> </div> <div class="col-sm-12 col-md-9 subpage-content"> <span class="hub-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="22" height="18" viewBox="0 0 22 18" ><g id="icon-browser" transform="translate(-1 -3)"><g id="Group_8" data-name="Group 8"><g id="Group_7" data-name="Group 7" transform="translate(-61 -127)"><g id="Group_6" data-name="Group 6"><g id="Group_5" data-name="Group 5"><path id="Path_2" data-name="Path 2" d="M21,3a2,2,0,0,1,2,2V19a2,2,0,0,1-2,2H3a2,2,0,0,1-2-2V5A2,2,0,0,1,3,3Zm0,6H3V19H21ZM5,12l.8.006.588,1.932.6-1.932h.678l.6,1.932.588-1.932h.8l-.99,3.24H8.03l-.708-2.112-.708,2.112H5.99Zm4.884,0,.8.006.588,1.932.6-1.932h.678l.6,1.932.588-1.932h.8l-.99,3.24h-.624l-.708-2.112L11.5,15.246h-.624Zm4.884,0,.8.006.588,1.932.6-1.932h.678l.6,1.932.588-1.932h.8l-.99,3.24H17.8l-.708-2.112-.708,2.112h-.624ZM21,5H3V7H21Z" transform="translate(61 127)"/></g></g></g></g></g></svg> </span> <h2><a href="https://www.eett.gr/katanalotes/onomata-choroy/" title="Ονόματα χώρου">Ονόματα χώρου</a></h2> <p>Παρέχονται πληροφορίες για τη διαδικασία ενεργοποίησης ονομάτων χώρου με κατάληξη [.gr] και [.ελ] και υποβολής καταγγελίας.</p> <a href="https://www.eett.gr/katanalotes/onomata-choroy/" class="round-button red"> Περισσότερα <span class="right-arrow"><svg xmlns="http://www.w3.org/2000/svg" width="6.747" height="11.61" viewBox="0 0 6.747 11.61"> <g id="_24-arrows-chevron-right" data-name="24-arrows-chevron-right" transform="translate(-4.862 -2.195)"> <g id="Group_5" data-name="Group 5"> <g id="Group_4" data-name="Group 4"> <g id="Group_3" data-name="Group 3"> <g id="Group_2" data-name="Group 2" transform="translate(-153 -16)"> <g id="Group_1" data-name="Group 1"> <path id="Path_1" data-name="Path 1" d="M9.724,8,4.862,3.138,5.8,2.195,11.609,8,5.8,13.805l-.943-.943Z" transform="translate(153 16)" fill-rule="evenodd"></path> </g> </g> </g> </g> </g> </g> </svg></span> </a> </div> </div> </div> <div class="col-md-12 col-lg-6 sub-col"> <div class="subpage-wrapper col-12 row"> <div class="col-sm-12 col-md-3 subpage-image"> <div class="image-container" style="background-image:url(https://www.eett.gr/wp-content/uploads/2022/05/Υπηρεσίες_αυξημένης_χρέωσης_shutterstock_1962386719.jpg);"> </div> </div> <div class="col-sm-12 col-md-9 subpage-content"> <span class="hub-icon"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><!--! Font Awesome Pro 6.1.0 by @fontawesome - https://fontawesome.com Licence - https://fontawesome.com/license (Commercial Licence) Copyright 2022 Fonticons, Inc. --><path d="M480.3 320.3l-98.2-42.08c-21.4-9.281-46.64-3.109-61.2 14.95l-27.44 33.5C248.7 300.9 211.2 263.4 185.4 218.6l33.55-27.48C236.9 176.5 243.1 151.4 233.1 130.1L191.7 31.53C181.6 8.33 156.4-4.326 131.9 1.346L40.61 22.41C16.7 27.86 0 48.83 0 73.39C0 315.3 196.7 512 438.6 512c24.56 0 45.53-16.69 51-40.53l21.06-91.34C516.4 355.5 503.6 330.3 480.3 320.3zM463.9 369.3l-21.09 91.41C442.3 462.7 440.7 464 438.6 464C223.2 464 47.1 288.8 47.1 73.39c0-2.094 1.297-3.734 3.344-4.203L142.7 48.11c.3125-.0781 .6406-.1094 .9531-.1094c1.734 0 3.359 1.047 4.047 2.609l42.14 98.33C190.6 150.7 190.1 152.8 188.6 154l-48.78 39.97C131.2 201 128.5 213.1 133.4 223.1c33.01 67.23 88.26 122.5 155.5 155.5c9.998 4.906 22.09 2.281 29.15-6.344l40.02-48.88c1.109-1.406 3.186-1.938 4.92-1.125l98.26 42.09C463.2 365.2 464.3 367.3 463.9 369.3zM343.1 119.1H392v48C392 181.3 402.8 192 416 192s23.1-10.75 23.1-23.1V119.1h48C501.3 119.1 512 109.3 512 96s-10.75-23.1-23.1-23.1H439.1V23.1C439.1 10.75 429.3 0 416 0s-23.1 10.75-23.1 23.1v48H343.1C330.7 72 320 82.75 320 96S330.7 119.1 343.1 119.1z"/></svg> </span> <h2><a href="https://www.eett.gr/katanalotes/ypiresies-ayximenis-chreosis/" title="Υπηρεσίες αυξημένης χρέωσης">Υπηρεσίες αυξημένης χρέωσης</a></h2> <p>Πληροφορηθείτε για θέματα όπως τρόποι χρέωσης, μέτρα προστασίας από ανεπιθύμητες χρεώσεις και τρόπος υποβολής καταγγελίας.</p> <a href="https://www.eett.gr/katanalotes/ypiresies-ayximenis-chreosis/" class="round-button red"> Περισσότερα <span class="right-arrow"><svg xmlns="http://www.w3.org/2000/svg" width="6.747" height="11.61" viewBox="0 0 6.747 11.61"> <g id="_24-arrows-chevron-right" data-name="24-arrows-chevron-right" transform="translate(-4.862 -2.195)"> <g id="Group_5" data-name="Group 5"> <g id="Group_4" data-name="Group 4"> <g id="Group_3" data-name="Group 3"> <g id="Group_2" data-name="Group 2" transform="translate(-153 -16)"> <g id="Group_1" data-name="Group 1"> <path id="Path_1" data-name="Path 1" d="M9.724,8,4.862,3.138,5.8,2.195,11.609,8,5.8,13.805l-.943-.943Z" transform="translate(153 16)" fill-rule="evenodd"></path> </g> </g> </g> </g> </g> </g> </svg></span> </a> </div> </div> </div> <div class="col-md-12 col-lg-6 sub-col"> <div class="subpage-wrapper col-12 row"> <div class="col-sm-12 col-md-3 subpage-image"> <div class="image-container" style="background-image:url(https://www.eett.gr/wp-content/uploads/2022/05/shutterstock_637195714.jpg);"> </div> </div> <div class="col-sm-12 col-md-9 subpage-content"> <span class="hub-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="22" height="19.433" viewBox="0 0 22 19.433"><g id="icon-broadcasting" transform="translate(-1 -2.567)"><g id="Group_4" data-name="Group 4"><g id="Group_3" data-name="Group 3" transform="translate(-61 -259)"><g id="Group_2" data-name="Group 2" transform="translate(50 248)"><g id="Group_1" data-name="Group 1"><path id="Path_1" data-name="Path 1" d="M12,7a3,3,0,0,1,2.1,5.141L17.387,22H15.28l-.666-2H9.387l-.666,2H6.613L9.9,12.141A3,3,0,0,1,12,7Zm1.28,9H10.72l-.666,2h3.892l-.667-2ZM20.109,2.567a11,11,0,0,1,0,14.866l-1.475-1.351a9,9,0,0,0,0-12.164l1.475-1.351Zm-16.218,0L5.366,3.918a9,9,0,0,0,0,12.163L3.89,17.433a11,11,0,0,1,0-14.866Zm13.27,2.7a7,7,0,0,1,0,9.46l-1.474-1.351a5,5,0,0,0,0-6.758L17.16,5.27ZM6.84,5.27,8.314,6.62a5,5,0,0,0,0,6.758L6.84,14.73a7,7,0,0,1,0-9.46Zm5.435,7.718C12.185,13,12.093,13,12,13s-.184,0-.275-.012L11.387,14h1.226l-.338-1.012ZM12,9a1,1,0,1,0,1,1A1,1,0,0,0,12,9Z" transform="translate(11 11)" fill-rule="evenodd"></path></g></g></g></g></g></svg> </span> <h2><a href="https://www.eett.gr/katanalotes/keraies/" title="Κεραίες">Κεραίες</a></h2> <p>Αναζητήστε πληροφορίες για την κεραία που σας ενδιαφέρει, τον τρόπο υποβολής καταγγελίας και γενικότερα θέματα.</p> <a href="https://www.eett.gr/katanalotes/keraies/" class="round-button red"> Περισσότερα <span class="right-arrow"><svg xmlns="http://www.w3.org/2000/svg" width="6.747" height="11.61" viewBox="0 0 6.747 11.61"> <g id="_24-arrows-chevron-right" data-name="24-arrows-chevron-right" transform="translate(-4.862 -2.195)"> <g id="Group_5" data-name="Group 5"> <g id="Group_4" data-name="Group 4"> <g id="Group_3" data-name="Group 3"> <g id="Group_2" data-name="Group 2" transform="translate(-153 -16)"> <g id="Group_1" data-name="Group 1"> <path id="Path_1" data-name="Path 1" d="M9.724,8,4.862,3.138,5.8,2.195,11.609,8,5.8,13.805l-.943-.943Z" transform="translate(153 16)" fill-rule="evenodd"></path> </g> </g> </g> </g> </g> </g> </svg></span> </a> </div> </div> </div> <div class="col-md-12 col-lg-6 sub-col"> <div class="subpage-wrapper col-12 row"> <div class="col-sm-12 col-md-3 subpage-image"> <div class="image-container" style="background-image:url(https://www.eett.gr/wp-content/uploads/2022/05/Ασύρματες_συσκευές_shutterstock_1121618831.jpg);"> </div> </div> <div class="col-sm-12 col-md-9 subpage-content"> <span class="hub-icon"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512"><!--! 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Παρεμβολές">Χρήση φάσματος &#8211; Παρεμβολές</a></h2> <p>Μπορείτε να ενημερωθείτε σχετικά με τη χρήση ραδιοσυχνοτήτων και θέματα παρεμβολών, καθώς και για τον τρόπο υποβολής καταγγελίας.</p> <a href="https://www.eett.gr/katanalotes/chrisi-fasmatos-paremvoles/" class="round-button red"> Περισσότερα <span class="right-arrow"><svg xmlns="http://www.w3.org/2000/svg" width="6.747" height="11.61" viewBox="0 0 6.747 11.61"> <g id="_24-arrows-chevron-right" data-name="24-arrows-chevron-right" transform="translate(-4.862 -2.195)"> <g id="Group_5" data-name="Group 5"> <g id="Group_4" data-name="Group 4"> <g id="Group_3" data-name="Group 3"> <g id="Group_2" data-name="Group 2" transform="translate(-153 -16)"> <g id="Group_1" data-name="Group 1"> <path id="Path_1" data-name="Path 1" d="M9.724,8,4.862,3.138,5.8,2.195,11.609,8,5.8,13.805l-.943-.943Z" transform="translate(153 16)" fill-rule="evenodd"></path> </g> </g> </g> </g> </g> </g> </svg></span> </a> </div> </div> </div> <div class="col-md-12 col-lg-6 sub-col"> <div class="subpage-wrapper col-12 row"> <div class="col-sm-12 col-md-3 subpage-image"> <div class="image-container" style="background-image:url(https://www.eett.gr/wp-content/uploads/2022/05/Ταχυδριμικες_Υπηρεσιες_shutterstock_791599783.jpg);"> </div> </div> <div class="col-sm-12 col-md-9 subpage-content"> <span class="hub-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="22" height="18" viewBox="0 0 22 18"><g id="icon-mail" transform="translate(-1 -3)"><g id="Group_24" data-name="Group 24"><g id="Group_23" data-name="Group 23" transform="translate(-61 -457)"><g id="Group_22" data-name="Group 22" transform="translate(50 446)"><g id="Group_21" data-name="Group 21"><path id="Path_6" data-name="Path 6" d="M21,3a2,2,0,0,1,2,2V19a2,2,0,0,1-2,2H3a2,2,0,0,1-2-2V5A2,2,0,0,1,3,3Zm0,6.618-9,4.5-9-4.5V19H21ZM21,5H3V7.382l9,4.5,9-4.5Z" transform="translate(11 11)" fill-rule="evenodd"></path></g></g></g></g></g></svg> </span> <h2><a href="https://www.eett.gr/katanalotes/tachydromikes-ypiresies/" title="Ταχυδρομικές υπηρεσίες">Ταχυδρομικές υπηρεσίες</a></h2> <p>Πληροφορηθείτε για τις υπηρεσίες, τα δικαιώματα και τις υποχρεώσεις των χρηστών, καθώς επίσης για τον τρόπο υποβολής καταγγελίας.</p> <a href="https://www.eett.gr/katanalotes/tachydromikes-ypiresies/" class="round-button red"> Περισσότερα <span class="right-arrow"><svg xmlns="http://www.w3.org/2000/svg" width="6.747" height="11.61" viewBox="0 0 6.747 11.61"> <g id="_24-arrows-chevron-right" data-name="24-arrows-chevron-right" transform="translate(-4.862 -2.195)"> <g id="Group_5" data-name="Group 5"> <g id="Group_4" data-name="Group 4"> <g id="Group_3" data-name="Group 3"> <g id="Group_2" data-name="Group 2" transform="translate(-153 -16)"> <g id="Group_1" data-name="Group 1"> <path id="Path_1" data-name="Path 1" d="M9.724,8,4.862,3.138,5.8,2.195,11.609,8,5.8,13.805l-.943-.943Z" transform="translate(153 16)" fill-rule="evenodd"></path> </g> </g> </g> </g> </g> </g> </svg></span> </a> </div> </div> </div> <div class="col-md-12 col-lg-6 sub-col"> <div class="subpage-wrapper col-12 row"> <div class="col-sm-12 col-md-3 subpage-image"> <div class="image-container" style="background-image:url(https://www.eett.gr/wp-content/uploads/2022/05/Υπηρεσίες_εμπιστοσύνης_shutterstock_2064550976.jpg);"> </div> </div> <div class="col-sm-12 col-md-9 subpage-content"> <span class="hub-icon"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 512"><!--! 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