The Telegraph - Subscriber Help

<!doctype html> <html class="no-js" lang=""> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://t.email3.telegraph.co.uk/res/telegraph_t/helphome.html","20180201192759","https://web.archive.org/","web","/_static/", "1517513279"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta charset="utf-8">  <meta name="description" content=""> <meta name="keywords" content=""> <title>The Telegraph - Subscriber Help | Home</title> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="apple-touch-icon" href="/web/20180201192759im_/http://t.email3.telegraph.co.uk/res/telegraph_t/apple-touch-icon.png"> <link rel="shortcut icon" href="/web/20180201192759im_/http://t.email3.telegraph.co.uk/res/telegraph_t/favicon.ico">  <link rel="stylesheet" href="/web/20180201192759cs_/http://t.email3.telegraph.co.uk/res/telegraph_t/hp-vendor.css"> <link rel="stylesheet" href="/web/20180201192759cs_/http://t.email3.telegraph.co.uk/res/telegraph_t/hp-main.css"> <script src="/web/20180201192759js_/http://t.email3.telegraph.co.uk/res/telegraph_t/hp-modernizr.js"></script> <script src="https://web.archive.org/web/20180201192759js_/https://ajax.googleapis.com/ajax/libs/jquery/1.12.4/jquery.min.js"></script> <script src="https://web.archive.org/web/20180201192759js_/https://maxcdn.bootstrapcdn.com/bootstrap/3.3.7/js/bootstrap.min.js"></script>  </head> <body>  <header class="site-head" id="header"> <div class="contented"> <a href="https://web.archive.org/web/20180201192759/http://www.telegraph.co.uk/help" class="site-head__logo">The Telegraph</a> <span class="site-head__title text-inverted h5"></span> <nav class="site-head__menu">   </nav> </div> </header>  <br>  <section class="contented text-center vgut-m-2"> <h1 class="h1 grid__item grid one-whole mobile--one-whole">Telegraph Subscriber Help</h1> <h4 class="h4 grid__item grid one-whole mobile--one-whole">Get all the answers to most common questions and learn how to make the most of your subscription</h4></section> <section class="help_contented vgut-m-t-2 vgut-m-b-1"> <div class="grid__item one-quarter mobile--one-whole tablet--one-half bg-alt grid__help"> <h4 class="h7 text-center bd-b vgut-m-b-1">My Account</h4> <div class="fill"> <p>For help managing your account setting and personal information.</p> </div> <a class="btn btn--primary" href="account-all.html">See all</a> </div> <div class="grid__item one-quarter mobile--one-whole tablet--one-half bg-alt grid__help"> <h4 class="h7 text-center bd-b vgut-m-b-1">Subscriptions</h4> <div class="fill"> <p>How to make the most of your subscription and help with common issues.</p></div> <a class="btn btn--primary help__btn" href="subscriptions-all.html">See all</a> </div> <div class="grid__item one-quarter mobile--one-whole tablet--one-half bg-alt grid__help"> <h4 class="h7 text-center bd-b vgut-m-b-1">Website</h4> <div class="fill"> <p>Everything you need to know about The Telegraph website.</p></div> <a class="btn btn--primary" href="website-all.html">See all</a> </div> <div class="grid__item one-quarter mobile--one-whole tablet--one-half bg-alt grid__help"> <h4 class="h7 text-center bd-b vgut-m-b-1">Our Apps</h4> <div class="fill"> <p>Frequently asked questions about Telegraph apps. </p> </div> <a class="btn btn--primary" href="apps-all.html">See all</a> </div> </section> <section class="section contented vgut-m-t-2 vgut-m-b-1"> <div class="grid grid--wide"> <div class="grid__item one-third mobile--one-whole"> <h5 class="h5 vgut-m-b-1 bd-b">Download Our Apps</h5> <div class="post-container"> <div class="post-thumb"><img src="https://web.archive.org/web/20180201192759im_/http://www.telegraph.co.uk/content/dam/spark/component-assets/custom/2016/telegraph-app-infographic/images/app_icon.png" alt=""></div> <div class="post-content"> <h3 class="post-title">Telegraph Live App </h3> <div class="post-links"> <a class="post-links" target="_blank" href="https://web.archive.org/web/20180201192759/https://itunes.apple.com/gb/app/telegraph-live-news-mobile/id303301873?mt=8">iOS <i style="color:black" class="fa fa-download"></i> </a>  <a class="post-links " target="_blank" href="https://web.archive.org/web/20180201192759/https://play.google.com/store/apps/details?id=uk.co.telegraph.android&hl=en_GB">Android <i style="color:black" class="fa fa-download"></i> </a></div> </div> </div> <br> <div class="post-container"> <div class="post-thumb"><img src="https://web.archive.org/web/20180201192759im_/http://a1.mzstatic.com/eu/r30/Purple22/v4/46/1a/22/461a2296-f3a6-ff50-5298-72a33c3cbf07/icon175x175.jpeg" alt=""></div> <div class="post-content"> <h3 class="post-title">Daily Edition App </h3> <div class="post-links "> <a class="post-links" target="_blank" href="https://web.archive.org/web/20180201192759/https://itunes.apple.com/gb/app/telegraph-daily-uk-edition/id388947468?mt=8">iOS <i style="color:black" class="fa fa-download"></i> </a>  <a class="post-links " target="_blank" href="https://web.archive.org/web/20180201192759/https://play.google.com/store/apps/details?id=uk.co.telegraph.kindlefire&hl=en_GB">Android <i style="color:black" class="fa fa-download"></i> </a></div> </div> </div> </div><div class="grid__item two-thirds mobile--one-whole"> <h2 class="h5 vgut-m-b-1 bd-b">Frequently Asked Questions</h2> <ul class="list-common h7"> <li class="vgut-m-b-1"> <a href="subscriber-does-premium-affect-me.html" class="link-text"> I have an existing subscription. How will Premium affect me? </a></li> <li class="vgut-m-b-1"> <a href="commenting_help.html" class="link-text"> What are the guidelines for commenting? </a></li> <li class="vgut-m-b-1"> <a href="digital-edition-log-in.html" class="link-text"> I'm having trouble logging into the Digital Edition app. What do I do? </a></li> <li class="vgut-m-b-1"> <a href="digital-edition-enable-auto-downloads.html" class="link-text"> How do I turn on automatic downloads? </a> </li> <li class="vgut-m-b-1"> <a href="account-manage-newsletters.html" class="link-text"> How can I manage my newsletters? </a> </li> <li class="vgut-m-b-1"> <a href="account-forgotten-password.html" class="link-text"> I have forgotten my Telegraph Login password. How do I reset my password? </a> </li> <li class="vgut-m-b-1"> <a href="account-register.html" class="link-text "> How do I register for a Telegraph account? </a> </li> </ul> </div> </div></section> <section class="bg-alt vgut-p-2"> <div class="contented"> <h2 class="h3 vgut-m-b-1">Help Topics</h2> <div class="grid "> <div class="grid__item one-quarter mobile--one-whole grid--narrow grid--home"> <h4 class="h5 bd-b vgut-m-b-1">Managing My Account</h4> <ul class="list-common link-list"> <li><a href="account-forgotten-password.html">Forgotten password</a></li> <li><a href="account-update-payment-details.html">Change my payment details</a></li> <li><a href="account-personal-details.html">Change my personal details</a></li> </ul> </div> <div class="grid__item one-quarter mobile--one-whole grid--narrow grid--home"> <h4 class="h5 bd-b vgut-m-b-1">About My Subscription</h4> <ul class="list-common link-list"> <li><a href="subscriber-where-do-i-find-rewards.html">Where do I find rewards?</a></li> <li><a href="digital-edition-devices.html">Download the edition app</a></li> <li><a href="subscriptions-all.html">See all</a></li> </ul> </div> <div class="grid__item one-quarter mobile--one-whole grid--narrow grid--home"> <h4 class="h5 bd-b vgut-m-b-1">Digital Edition App</h4> <ul class="list-common link-list"> <li><a href="telegraph-app-update-software.html">Upgrade device software</a></li> <li><a href="digital-edition-devices.html">Download the app</a></li> <li><a href="digital-edition-all.html">See all</a></li> </ul> </div> <div class="grid__item one-quarter mobile--one-whole grid--narrow grid--home"> <h4 class="h5 bd-b vgut-m-b-1">Rewards</h4> <ul class="list-common link-list"> <li><a href="rewards-whats-inside.html">What exactly do I get as part of the upgraded Rewards?</a></li> <li><a href="rewards-int.html"> I鈥檓 an International subscriber, how do I redeem my subscriber Rewards? </a></li> <li><a href="rewards-all.html">See all</a></li> </ul> </div> </div> </div> </section>  <footer class="site-foot"> <nav class="site-foot__nav"> <div class="contented"> <a href="#" class="site-foot__logo">The Telegraph</a>  </div> </nav> <div class="site-foot__contact"> <div class="contented text-center"> If you have any questions about your subscription, please call us on: <span class="block--mobile"><i class="fa fa-phone"></i> 0800 977 8447 </span> <span class="block--mobile">or email us at <i class="fa fa-envelope"></i> <a href="https://web.archive.org/web/20180201192759/mailto:digitalservices@telegraph.co.uk" class="link-inverted">digitalservices@telegraph.co.uk</a></span><span class="block--mobile"> <script type="text/javascript" src="https://web.archive.org/web/20180201192759js_/https://c.la1-c1-frf.salesforceliveagent.com/content/g/js/39.0/deployment.js"></script> <script type="text/javascript"> liveagent.init('https://web.archive.org/web/20180201192759/https://d.la1-c1-frf.salesforceliveagent.com/chat', '57220000000PCi9', '00D2000000093Wf'); </script> <span id="liveagent_button_online_5730J000000bm0X3" style="display: none; border: 0px none; cursor: pointer; padding-top:0px;"> <a onclick="liveagent.startChat('5730J000000bm0X')"><i class="fa fa-weixin"></i></a> <a onclick="liveagent.startChat('5730J000000bm0X')">chat online now</a> </span> <div id="liveagent_button_offline_5730J000000bm0X3" style="display: none; border: 0px none; "> <img id="liveagent_button_offline_5730J000000bm0X3" style="width:40px;display: none; border: 0px none; " src="https://web.archive.org/web/20180201192759im_/https://telegraph.secure.force.com/LiveChat/resource/1444831307000/NOT_OK"/> </div> <script type="text/javascript"> if (!window._laq) { window._laq = []; } window._laq.push(function(){liveagent.showWhenOnline('5730J000000bm0X', document.getElementById('liveagent_button_online_5730J000000bm0X3')); liveagent.showWhenOffline('5730J000000bm0X', document.getElementById('liveagent_button_offline_5730J000000bm0X3')); });</script> </span> </div> </div> </footer>  <script src="/web/20180201192759js_/http://t.email3.telegraph.co.uk/res/telegraph_t/hp-vendor.js"></script> <script src="/web/20180201192759js_/http://t.email3.telegraph.co.uk/res/telegraph_t/hp-main.js"></script>  <script type="text/javascript">_satellite.pageBottom();</script> </body> </html>

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