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Smartsupp — Why can’t I see the IP addresses?
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c-category-list__submenu-link--active" data-helpjuice-element="Active Submenu Category Link" data-helpjuice-attributes="visibility,font_size,color,link">Why can’t I see the IP addresses?</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/faq/will-smartsupp-slow-website" class="c-category-list__submenu-link " data-helpjuice-element="Active Submenu Category Link" data-helpjuice-attributes="visibility,font_size,color,link">Will Smartsupp slow down my website?</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/faq/can-remove-chat-box-logo" class="c-category-list__submenu-link " data-helpjuice-element="Active Submenu Category Link" data-helpjuice-attributes="visibility,font_size,color,link">Can I remove the chat box logo?</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/faq/how-to-use-smartsupp-with-content-security-policy-csp" class="c-category-list__submenu-link " data-helpjuice-element="Active Submenu Category Link" data-helpjuice-attributes="visibility,font_size,color,link">How to use Smartsupp with Content security policy (CSP)?</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/faq/whats-the-difference-between-smartsupp-and-google-analytics" class="c-category-list__submenu-link " data-helpjuice-element="Active Submenu Category Link" data-helpjuice-attributes="visibility,font_size,color,link">What’s the difference between Smartsupp and Google Analytics?</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/faq/how-to-delete-your-account" class="c-category-list__submenu-link " data-helpjuice-element="Active Submenu Category Link" data-helpjuice-attributes="visibility,font_size,color,link">How to delete your account?</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/faq/how-to-disable-automatic-smartsupp-discarding-in-your-chrome-edge-browser" class="c-category-list__submenu-link " data-helpjuice-element="Active Submenu Category Link" data-helpjuice-attributes="visibility,font_size,color,link">How to avoid missing notifications in browser? (Chrome / Edge) </a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/faq/can-contact-smartsupp-support" class="c-category-list__submenu-link " data-helpjuice-element="Active Submenu Category Link" data-helpjuice-attributes="visibility,font_size,color,link">How can I contact Smartsupp support?</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/dashboard/cant-see-dashboard" class="c-category-list__submenu-link " data-helpjuice-element="Active Submenu Category Link" data-helpjuice-attributes="visibility,font_size,color,link">Why can't I see the dashboard?</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/chatbox/cant-see-chat" class="c-category-list__submenu-link " data-helpjuice-element="Active Submenu Category Link" data-helpjuice-attributes="visibility,font_size,color,link">Why can’t I see the chat on my website?</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/price-packages/which-package-should-i-choose" 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class="c-category-list__link-name" data-helpjuice-element="Active Category Link Name" data-helpjuice-attributes="visibility,background"> Statistics </div> </a> </li> <li class="c-category-list__item" data-helpjuice-element="Category List Item" data-helpjuice-attributes="font_size,color"> <a href="/en_US/integrations" class="c-category-list__link " data-helpjuice-element="Active Category Link" data-helpjuice-attributes="visibility,font_size,color,link"> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428891/integration.png');" data-helpjuice-element="Category List Link Icon" data-helpjuice-attributes="visibility,background"></div> <div class="c-category-list__link-name" data-helpjuice-element="Active Category Link Name" data-helpjuice-attributes="visibility,background"> Integrations </div> </a> </li> <li class="c-category-list__item" data-helpjuice-element="Category List Item" data-helpjuice-attributes="font_size,color"> <a href="/en_US/price-packages" class="c-category-list__link " data-helpjuice-element="Active Category Link" data-helpjuice-attributes="visibility,font_size,color,link"> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428904/price_packages.png');" data-helpjuice-element="Category List Link Icon" data-helpjuice-attributes="visibility,background"></div> <div class="c-category-list__link-name" data-helpjuice-element="Active Category Link Name" data-helpjuice-attributes="visibility,background"> Price & Packages </div> </a> </li> <li class="c-category-list__item" data-helpjuice-element="Category List Item" data-helpjuice-attributes="font_size,color"> <a href="/en_US/localization" class="c-category-list__link " data-helpjuice-element="Active Category Link" data-helpjuice-attributes="visibility,font_size,color,link"> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/431337/lcoalisation.png');" data-helpjuice-element="Category List Link Icon" data-helpjuice-attributes="visibility,background"></div> <div class="c-category-list__link-name" data-helpjuice-element="Active Category Link Name" data-helpjuice-attributes="visibility,background"> Localization </div> </a> </li> </ul> </div> <div class="o-grid__col o-grid__col--lg-9" data-helpjuice-element="Page Content Wide Grid Column" data-helpjuice-attributes="visibility,background"> <!--START_COMPONENT_MULTILINGUAL_CUSTOMER_SERVICE_ARTICLE--> <article class="o-answer" data-controller="feedbacks" data-feedbacks-load-form-value="/admin/feedbacks/comments/new?question_id=1845473" data-helpjuice-component="Article Hero" data-helpjuice-element="Container" data-helpjuice-attributes="visibility,background"> <h1 class="o-answer__heading" data-helpjuice-element="Answer Article Heading" data-helpjuice-attributes="font_size,color"> Why can’t I see the IP addresses? </h1> <div class="o-answer__content fr-view" data-action="mouseup->feedbacks#update" data-helpjuice-element="Answer Content View" data-helpjuice-attributes="visibility,background"> <div class="helpjuice-article-body-content helpjuice-editor-content"><p>The visitor’s IP address is visible in the visitor info tab. New accounts have tracking of IP addresses disabled by default. You can choose to re-enable it in <strong>Settings → General(1) → <a href="https://www.smartsupp.com/app/settings/general/account">Show IP addresses of visitors (2)</a></strong></p> <a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/QokfQv6VqF9sgwsLdQDb2ZKZXYAOBbyt.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/QokfQv6VqF9sgwsLdQDb2ZKZXYAOBbyt.png" alt="" loading="lazy"></a> <p>After you enable the “<strong>Show IP addresses of visitors</strong>” option, just refresh the dashboard, and you’ll see the IP addresses of visitors in the visitor info tab.</p> <a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/DGndgE8Hdkwd2PTKyjDn56k94rNyCwwo.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/DGndgE8Hdkwd2PTKyjDn56k94rNyCwwo.png" alt="" loading="lazy"></a></div> </div> <div class="o-answer__undertext" data-helpjuice-element="Multilingual Customer Service Note" data-helpjuice-attributes="visibility,background"> <em data-helpjuice-element="Multilingual Customer Support Emphasis" data-helpjuice-attributes="font_size,color"> Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages. </em> </div> </article> <!--END_COMPONENT_MULTILINGUAL_CUSTOMER_SERVICE_ARTICLE--> <!--START_COMPONENT_ARTICLE_FEEDBACK_PROMPT--> <div class="c-helpful was-this-helpful" data-helpjuice-component="Article Feedback Prompt" data-helpjuice-element="Container" data-helpjuice-attributes="visibility,background"> <h2 class="c-helpful__text" data-helpjuice-element="Article Feedback Prompt Header" data-helpjuice-attributes="font_size,color,text">Was this article helpful? 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data-helpjuice-attributes="visibility,background"> <div class="o-grid__col o-grid__col--lg-6" data-helpjuice-element="Posts Grid Large Column" data-helpjuice-attributes="visibility,background"> <div class="c-posts__item" data-helpjuice-element="Post Grid Item" data-helpjuice-attributes="visibility,background"> <a href="/en_US/faq/supported-browsers" class="c-posts__item-link" data-helpjuice-element="Posts Item Link" data-helpjuice-attributes="visibility,font_size,color"> <h2 class="c-posts__item-heading" data-helpjuice-element="Post Item Heading" data-helpjuice-attributes="font_size,color"> Supported browsers </h2> <p class="c-posts__item-description" data-helpjuice-element="Post Item Description" data-helpjuice-attributes="font_size,color"> List of browsers, in which you can use Smartsupp live chat & chatbots: Desktop Chrome 80+ Firefox 70+ Edge 80+ Opera 60+ Safari 11+ Tip: Smartsupp can also... </p> </a> </div> </div> <div class="o-grid__col o-grid__col--lg-6" data-helpjuice-element="Posts Grid Large Column" data-helpjuice-attributes="visibility,background"> <div class="c-posts__item" data-helpjuice-element="Post Grid Item" data-helpjuice-attributes="visibility,background"> <a href="/en_US/chatbox/cant-see-chat" class="c-posts__item-link" data-helpjuice-element="Posts Item Link" data-helpjuice-attributes="visibility,font_size,color"> <h2 class="c-posts__item-heading" data-helpjuice-element="Post Item Heading" data-helpjuice-attributes="font_size,color"> Why can’t I see the chat on my website? </h2> <p class="c-posts__item-description" data-helpjuice-element="Post Item Description" data-helpjuice-attributes="font_size,color"> Chat hidden in settings Make sure, that you don’t have the chat box hidden while offline(1), or completely hidden(2) in the Settings > Chat box... </p> </a> </div> </div> <div class="o-grid__col o-grid__col--lg-6" data-helpjuice-element="Posts Grid Large Column" data-helpjuice-attributes="visibility,background"> <div class="c-posts__item" data-helpjuice-element="Post Grid Item" data-helpjuice-attributes="visibility,background"> <a href="/en_US/faq/how-to-use-smartsupp-with-content-security-policy-csp" class="c-posts__item-link" data-helpjuice-element="Posts Item Link" data-helpjuice-attributes="visibility,font_size,color"> <h2 class="c-posts__item-heading" data-helpjuice-element="Post Item Heading" data-helpjuice-attributes="font_size,color"> How to use Smartsupp with Content security policy (CSP)? </h2> <p class="c-posts__item-description" data-helpjuice-element="Post Item Description" data-helpjuice-attributes="font_size,color"> Content Security Policy (CSP) is an added layer of security that helps to detect and mitigate certain types of attacks, including Cross Site Scripting (XSS)... </p> </a> </div> </div> <div class="o-grid__col o-grid__col--lg-6" data-helpjuice-element="Posts Grid Large Column" data-helpjuice-attributes="visibility,background"> <div class="c-posts__item" 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