Freshworks Inc.について｜急成長を続けるSaaSスタートアップ企業

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href="/web/20211103001515/https://www.freshworks.com/solutions/" rel="" target=""blank"">ソリューション</a> </li> <li class="nav-main-item caps-heading-12 has-sub-menu "> <span class="nav-label">会社</span> <i class="icon-arrow-down nav-sub-toggle"></i> <ul class="l-nav-list nav-sub-menu"> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211103001515/https://www.freshworks.com/jp/company/about/" rel=""> <span class="label"> 会社概要 </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211103001515/https://www.freshworks.com/jp/company/leadership/" rel=""> <span class="label"> 代表紹介 </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211103001515/https://www.freshworks.com/jp/company/board/" rel=""> <span class="label"> 取締役会 </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211103001515/https://www.freshworks.com/jp/company/affiliate-partner/" rel=""> <span class="label"> アフィリエイト </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211103001515/https://www.freshworks.com/jp/company/partners/" rel=""> <span class="label"> パートナー情報 </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211103001515/https://www.freshworks.com/jp/company/life-at-freshworks/" rel=""> <span class="label"> freshworks での日常 </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="https://web.archive.org/web/20211103001515/https://blog.freshworks.com/" rel=""> <span class="label"> ブログ </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211103001515/https://www.freshworks.com/newsroom/press-releases/" rel=""> <span class="label"> 広報関連 </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="https://web.archive.org/web/20211103001515/https://ir.freshworks.com/" rel=""> <span class="label"> 投資家 </span> </a> </li> </ul> </li> <li class="nav-main-item caps-heading-12 "> <a class="nav-label" href="/web/20211103001515/https://www.freshworks.com/customers/" rel="" target=""blank"">顧客</a> </li> <li class="nav-main-item caps-heading-12 "> <a class="nav-label" href="/web/20211103001515/https://www.freshworks.com/support/" rel="">サポート</a> </li> <li class="language-selector nav-main-item caps-heading-12 has-sub-menu hide-in-mobile"> <span class="selected-fw-flag fw-flag fw-flag-japan"></span> <i class="icon-arrow-down nav-sub-toggle"></i> <div class="language-selector-card"> <div class="navigation-language-selector"> <div class="row"> <p class="region-label">North America</p><a class="col-md-4 language-wrapper" href="/web/20211103001515/https://www.freshworks.com/company/about/"> <span class="fw-flag fw-flag-united-states-of-america"></span><span class="label">English</span> </a> </div> <div class="row pt-xs"> <p class="region-label">Middle East and Africa</p><a class="col-md-4 language-wrapper" href="/web/20211103001515/https://www.freshworks.com/ae/"> <span class="fw-flag fw-flag-central-african-republic"></span><span class="label">English (UAE)</span> </a><a class="col-md-4 language-wrapper" href="/web/20211103001515/https://www.freshworks.com/za/"> <span class="fw-flag fw-flag-south-africa"></span><span class="label">English (South Africa)</span> </a> </div> <div class="row pt-xs"> <p class="region-label">Europe</p><a class="col-md-4 language-wrapper" href="/web/20211103001515/https://www.freshworks.com/de/company/about/"> <span class="fw-flag fw-flag-germany"></span><span class="label">Deutsch</span> </a><a class="col-md-4 language-wrapper" href="/web/20211103001515/https://www.freshworks.com/nl/company/about/"> <span class="fw-flag fw-flag-netherlands"></span><span class="label">Nederlands</span> </a><a class="col-md-4 language-wrapper" href="/web/20211103001515/https://www.freshworks.com/fr/company/about/"> <span class="fw-flag fw-flag-france"></span><span class="label">Français</span> </a><a class="col-md-4 language-wrapper" href="/web/20211103001515/https://www.freshworks.com/se/company/about/"> <span class="fw-flag fw-flag-sweden"></span><span class="label">Svenska</span> </a><a class="col-md-4 language-wrapper" href="/web/20211103001515/https://www.freshworks.com/es/company/about/"> <span class="fw-flag fw-flag-spain"></span><span class="label">Español</span> </a><a class="col-md-4 language-wrapper" href="/web/20211103001515/https://www.freshworks.com/pt/company/about/"> <span class="fw-flag fw-flag-portugal"></span><span class="label">Português</span> </a><a class="col-md-4 language-wrapper" href="/web/20211103001515/https://www.freshworks.com/ru/company/about/"> <span class="fw-flag fw-flag-romania"></span><span class="label">Pусский</span> </a><a class="col-md-4 language-wrapper" href="/web/20211103001515/https://www.freshworks.com/pl/company/about/"> <span class="fw-flag fw-flag-poland"></span><span class="label">Polski</span> </a><a class="col-md-4 language-wrapper" href="/web/20211103001515/https://www.freshworks.com/tr/company/about/"> <span class="fw-flag fw-flag-turkey"></span><span class="label">Türkçe</span> </a> </div> <div class="row pt-xs"> <p class="region-label">Latin America</p><a class="col-md-4 language-wrapper" href="/web/20211103001515/https://www.freshworks.com/latam/company/about/"> <span class="fw-flag fw-flag-mexico"></span><span class="label">Español</span> </a><a class="col-md-4 language-wrapper" href="/web/20211103001515/https://www.freshworks.com/br/company/about/"> <span class="fw-flag fw-flag-brazil"></span><span class="label">Português</span> </a> </div> <div class="row pt-xs"> <p class="region-label">Asia Pacific</p><a class="col-md-4 language-wrapper active"> <span class="fw-flag fw-flag-japan"></span><span class="label">日本語</span> </a><a class="col-md-4 language-wrapper" href="/web/20211103001515/https://www.freshworks.com/ko/company/about/"> <span class="fw-flag fw-flag-korea-south"></span><span class="label">한국어</span> </a><a class="col-md-4 language-wrapper" href="/web/20211103001515/https://www.freshworks.com/cn/company/about/"> <span class="fw-flag fw-flag-china"></span><span class="label">简体中文</span> </a><a class="col-md-4 language-wrapper" href="/web/20211103001515/https://www.freshworks.com/th/company/about/"> <span class="fw-flag fw-flag-thailand"></span><span class="label">ภาษาไทย</span> </a><a class="col-md-4 language-wrapper" href="/web/20211103001515/https://www.freshworks.com/hk/company/about/"> <span class="fw-flag fw-flag-china"></span><span class="label">繁體中文</span> </a> </div> </div> </div> </li> <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-tablet-and-desktop"> <form id="lang-switch" action=""> <select class="lang-options"> <option value="English" data-link="/company/about"> English </option> <option value="English (UAE)" data-link="/ae"> English (UAE) </option> <option value="English (South Africa)" data-link="/za"> English (South Africa) </option> <option value="Deutsch" data-link="/de/company/about"> Deutsch </option> <option value="Nederlands" data-link="/nl/company/about"> Nederlands </option> <option value="Français" data-link="/fr/company/about"> Français </option> <option value="Svenska" data-link="/se/company/about"> Svenska </option> <option value="Español" data-link="/es/company/about"> Español </option> <option value="Español" data-link="/latam/company/about"> Español </option> <option value="Português" data-link="/br/company/about"> Português </option> <option value="Português" data-link="/pt/company/about"> Português </option> <option value="한국어" data-link="/ko/company/about"> 한국어 </option> <option value="Pусский" data-link="/ru/company/about"> Pусский </option> <option value="简体中文" data-link="/cn/company/about"> 简体中文 </option> <option value="ภาษาไทย" data-link="/th/company/about"> ภาษาไทย </option> <option value="Polski" data-link="/pl/company/about"> Polski </option> <option value="繁體中文" data-link="/hk/company/about"> 繁體中文 </option> <option value="Türkçe" data-link="/tr/company/about"> Türkçe </option> </select> </form> <span class="nav-label lang-choice" data-lang="">日本語</span> <i class="icon-arrow-down"></i> </li> <li class="nav-main-item caps-heading-12 nav-main-item-button "> <a title="開始する" class="button button--solid button--small " id="" target="_blank" href="/web/20211103001515/https://www.freshworks.com/products"> 開始する</a> </li> </ul> </div> </div> <div class="nav-secondary-wrapper"> <div class="nav-secondary l-page"> <div class="nav-secondary-item caps-heading-12 has-sub-menu"> <div class="nav-secondary-label nav-secondary-buckets suppressed"> <span class="nav-label">MENU</span> <span class="nav-sub-toggle icon-arrow-down"></span> <span class="nav-sub-label">会社概要</span> </div> <ul class="l-nav-list nav-sub-menu"> <div class="menu-line"></div> <li class="nav-sub-item active"> <a class="nav-sub-label " href="/web/20211103001515/https://www.freshworks.com/jp/company/about" rel=""> <span>会社概要</span> </a> </li> <li class="nav-sub-item "> <a class="nav-sub-label " href="/web/20211103001515/https://www.freshworks.com/jp/company/leadership" rel=""> <span>経営陣</span> </a> </li> <li class="nav-sub-item "> <a class="nav-sub-label " href="/web/20211103001515/https://www.freshworks.com/jp/company/board" rel=""> <span>取締役会</span> </a> </li> <li class="nav-sub-item "> <a class="nav-sub-label " href="/web/20211103001515/https://www.freshworks.com/jp/company/partners" rel=""> <span>パートナー企業</span> </a> </li> <li class="nav-sub-item "> <a class="nav-sub-label " href="/web/20211103001515/https://www.freshworks.com/jp/company/affiliate-partner" rel=""> <span>アフィリエイト</span> </a> </li> <li class="nav-sub-item "> <a class="nav-sub-label " href="/web/20211103001515/https://www.freshworks.com/jp/company/life-at-freshworks/" rel=""> <span>採用情報</span> </a> </li> </ul> </div> </div> </div> </nav> <script 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</script> <section class="l-section first-fold " data-scroll-target="" id=""> <div class="l-article document"> <div class="lazy-image-wrapper align-center " style=""> <img class="lazy-image icon-logo" data-src="https://web.archive.org/web/20211103001515/https://website-assets-fw.freshworks.com/attachments/cjn18607j001q08g0cub41960-fworks-icon-big.svg" data-srcset="https://web.archive.org/web/20211103001515im_/https://website-assets-fw.freshworks.com/attachments/cjn18607j001q08g0cub41960-fworks-icon-big.svg" src="https://web.archive.org/web/20211103001515im_/https://website-assets-fw.freshworks.com/attachments/cjn18607j001q08g0cub41960-fworks-icon-big.svg" srcset="https://web.archive.org/web/20211103001515im_/https://website-assets-fw.freshworks.com/attachments/cjn18607j001q08g0cub41960-fworks-icon-big.svg 2x"/> <img class="original-image fadeIn icon-logo " alt="" title="" src="/web/20211103001515im_/https://www.freshworks.com/jp/company/about/" srcset=""/> </div> <h2 class="align-center">会社概要</h2> <p>Freshworksを導入することで、企業は速やかかつ簡単にお客様と社員両方の満足度を向上できます。その理由は、当社が今までにない新しいアプローチでSaaS（サービスとしてのソフトウェア）を構築し提供しているからです。さらに当社のSaaSには、リーズナブルで速やかに導入できるだけでなく、エンドユーザーのことを考えた設計が採用されているという特徴があります。これまでのソフトウェアとは異なり、Freshworksは誰でも簡単に使えるテクノロジーを開発し、IT部門だけでなく、カスタマーサービスや営業、マーケティングや人事などさまざまな部門の社員の業務を効率化します。そしてこれは最終的にお客様の満足度向上につながります。</p> <p>現在、50,000社以上の企業が、FreshworksのSaaSを活用し、カスタマーエクスペリエンス（CX、CRM）とエンプロイーエクスペリエンス（ITSM、HRSM）の両方を向上しています。</p> </div> </section> <section class="pb-xl " data-scroll-target="" id=""> <div class="pb-xl l-page"> <div class="align-center"> <h2>会社沿革</h2> </div> <div class="timeline-heading"> <h6>多くの方に満足いただけるソリューションを届けることを目指し精励した10年の歩み</h6> </div> <div class="timeline-entry"> <div class="date"> 2010 </div> <div class="event event-left"> <div class="event-image"><img src="/web/20211103001515im_/https://www.freshworks.com/jp/company/about/" alt="" title=""></div> <div class="event-description"> 創設者のGirish MathruboothamとShan Krishnasamyが、ユーザーの視点で使いやすいユーザー中心設計のクラウドベースのカスタマーサービスソフトウェアの開発を開始。Freshdeskが正式に法人化される。 </div> </div> </div> <div class="timeline-entry"> <div class="date"> 2011 </div> <div class="event event-right"> <div class="event-image"><img src="/web/20211103001515im_/https://www.freshworks.com/jp/company/about/" alt="" title=""></div> <div class="event-description"> シリーズAラウンドの資金調達を実施。ベンチャーキャピタル企業のAccelから100万ドル相当の資金を調達。オーストラリアのアトウェル大学をお客様として獲得。同大学はFreshdeskにとって初のお客様となる。 </div> </div> </div> <div class="timeline-entry"> <div class="date"> 2011 </div> <div class="event event-left"> <div class="event-image"><img src="/web/20211103001515im_/https://www.freshworks.com/jp/company/about/" alt="" title=""></div> <div class="event-description"> シリーズBラウンドの資金調達を実施。ニューヨークに本社を構える投資会社Tiger Global ManagementとAccelから500万ドル相当の資金を調達。 </div> </div> </div> <div class="timeline-entry"> <div class="date"> 2011 </div> <div class="event event-right"> <div class="event-image"><img src="/web/20211103001515im_/https://www.freshworks.com/jp/company/about/" alt="" title=""></div> <div class="event-description"> 1CLICK.io、Konotor、Frilpを買収。 </div> </div> </div> <div class="timeline-entry"> <div class="date"> 2012 </div> <div class="event event-left"> <div class="event-image"><img src="/web/20211103001515im_/https://www.freshworks.com/jp/company/about/" alt="" title=""></div> <div class="event-description"> Freshdeskにとって2つ目の製品となる「Freshsales」（CRM製品）を発表。 </div> </div> </div> <div class="timeline-entry"> <div class="date"> 2013 </div> <div class="event event-right"> <div class="event-image"><img src="/web/20211103001515im_/https://www.freshworks.com/jp/company/about/" alt="" title=""></div> <div class="event-description"> Freshdesk Inc.からFreshworks Inc.へ社名を変更。 </div> </div> </div> <div class="timeline-entry"> <div class="date"> 2014 </div> <div class="event event-left"> <div class="event-image"><img src="/web/20211103001515im_/https://www.freshworks.com/jp/company/about/" alt="" title=""></div> <div class="event-description"> 年間経常収益1億ドルを達成。マルチ製品スイート「Freshworks 360」を発表。 </div> </div> </div> <div class="timeline-entry"> <div class="date"> 2015 </div> <div class="event event-right"> <div class="event-image"><img src="/web/20211103001515im_/https://www.freshworks.com/jp/company/about/" alt="" title=""></div> <div class="event-description"> Gartner社のマジッククアドラント「カスタマーエンゲージメントソフトウェア部門」のレポートに3度掲載され、Forbesが発表するクラウド技術の未上場企業トップ100社のランキング「Forbes Cloud 100」に3年連続選出。3年目には40位に選ばれる。 </div> </div> </div> <div class="timeline-entry"> <div class="date"> 2016 </div> <div class="event event-left"> <div class="event-image"><img src="/web/20211103001515im_/https://www.freshworks.com/jp/company/about/" alt="" title=""></div> <div class="event-description"> 年間経常収益2億ドルを突破。Gartner社の「CRM顧客エンゲージメント・センター」のマジッククアドラントでは「概念先行型（ビジョナリー）」に選出された唯一の企業となり、「Forbes Cloud 100」では16位入りを果たす。 </div> </div> </div> <div class="timeline-entry"> <div class="date"> 2017 </div> <div class="event 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