Cultivating the West: Health Care Partners

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aria-expanded="false" aria-controls="item2" data-node-name="item2"> <span class="o5-mega-nav--item-link">Pharmacy</a> <span class="o5-mega-nav--item-link-arrow material-symbols-rounded right-arrow-font" aria-hidden="true">chevron_right</span> </button> </div> </div> <div class="o5-mega-nav-group"> <div class="o5-mega-nav-inline"> <button class="o5-mega-nav--back-button" type="button"><span class="material-symbols-rounded left-arrow-font" aria-hidden="true">chevron_left</span>Main menu</button> </div> <div id="item0" class="o5-mega-nav-group--item o5-mega-nav-container dmp-container " qa_handles="o5-mega-nav-container"> <div class="o5-mega-nav__row dmp-row" role="navigation" aria-label="MegaNav"> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-card "> <div class="o5-mega-nav-card__image"> </div> <div class="o5-mega-nav-card__title">Health care</div> <div class="dmp-type__body-2 o5-mega-nav-card__description"> <p>We provide affordable and personalized 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class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/care.html"> Get the right kind of care </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> From primary to virtual to urgent care, learn where to go and when </div> </li> </ul> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-menu-items"> <div class="o5-mega-nav-menu-items--eyebrow">Helpful links</div> <ul class="o5-mega-nav-menu-items--list"> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/care/bill-pay-patient-portal.html"> Pay a bill </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Manage your medical bills the fast, easy way </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/customer-support/patient-support.html"> Patient support </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Find contact information and frequently asked questions </div> </li> </ul> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-card o5-mega-nav-card--gray-background"> <div class="o5-mega-nav-card__image"> <div data-cmp-is="image" data-cmp-lazythreshold="0" data-cmp-src="/en/_jcr_content/root/o5_header_container/o5-mega-nav/navItems/item0/col4/image.coreimg{.width}.jpeg/1722699948186/11-things-to-keep-in-mind.jpeg" data-asset="/content/dam/internal-resources/images/11-things-to-keep-in-mind.jpg" data-asset-id="294c86d3-7acb-4e3d-b3ea-72bfd0ab6907" id="image-fcfdc22a74" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <img src="/en/_jcr_content/root/o5_header_container/o5-mega-nav/navItems/item0/col4/image.coreimg.jpeg/1722699948186/11-things-to-keep-in-mind.jpeg" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt/> </div> </div> <div class="dmp-type__body-2 o5-mega-nav-card__description"> <p><span class="o5-text__body-3-bold"><a href="https://www.optum.com/en/health-articles.html/healthy-living/how-can-i-live-more-healthy-and-active-lifestyle">11 things to keep in mind for a more healthy lifestyle</a></span></p> </div> <div class="o5-mega-nav-card__action"> <a class="o5-mega-nav-card__action-link dmp-btn dmp-btn--md dmp-btn--2" href="https://www.optum.com/en/health-articles.html">More articles</a> </div> </div> </div> </div> </div> <div id="item1" class="o5-mega-nav-group--item o5-mega-nav-container dmp-container " qa_handles="o5-mega-nav-container"> <div class="o5-mega-nav__row dmp-row" role="navigation" aria-label="MegaNav"> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-card "> <div class="o5-mega-nav-card__image"> </div> <div class="o5-mega-nav-card__title">Financial</div> <div class="dmp-type__body-2 o5-mega-nav-card__description"> <p>Accounts to help you save and pay for health care expenses</p> </div> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-menu-items"> <div class="o5-mega-nav-menu-items--eyebrow">How can we help?</div> <ul class="o5-mega-nav-menu-items--list"> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="/en/sign-in.html?selectedTab=Individuals%20and%20families"> Sign in to your account </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Manage your HSA, check your balance, transfer a balance and more </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="/en/financial-services.html"> Explore account types </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Compare health benefit accounts and learn how each option can work for you </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="/en/care/bill-pay-patient-portal.html"> Pay a bill </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> The fast, easy way to pay your medical bills online </div> </li> </ul> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-menu-items"> <div class="o5-mega-nav-menu-items--eyebrow">Helpful links</div> <ul class="o5-mega-nav-menu-items--list"> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/library/health-finances.html"> Resources </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Find contribution limits, savings tools, calculators and eligible expenses </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/customer-support/financial-account-support.html"> Account support </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Find contact information and frequently asked questions </div> </li> </ul> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-card o5-mega-nav-card--gray-background"> <div class="o5-mega-nav-card__image"> <div data-cmp-is="image" data-cmp-lazythreshold="0" data-cmp-src="/en/_jcr_content/root/o5_header_container/o5-mega-nav/navItems/item1/col4/image.coreimg{.width}.jpeg/1730475447496/open-enrollment-mega2.jpeg" data-asset="/content/dam/o4-dam/images/consumers/financial-services/open-enrollment-mega2.jpeg" data-asset-id="914e5e92-f745-4180-b1f0-1f0e99f2da84" data-title="Open enrollment" id="image-0cd0eddc7a" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <img src="/en/_jcr_content/root/o5_header_container/o5-mega-nav/navItems/item1/col4/image.coreimg.jpeg/1730475447496/open-enrollment-mega2.jpeg" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt title="Open enrollment"/> <meta itemprop="caption" content="Open enrollment"/> </div> </div> <div class="dmp-type__body-2 o5-mega-nav-card__description"> <p><span class="o5-text__small-1-bold">Open enrollment</span></p> <p><span class="o5-text__body-2-bold">Plan ahead for 2025</span></p> <p style=" margin-bottom: 18.0px; "><span class="o5-text__body-3">Open enrollment is here. Explore your financial health benefit account options to maximize your benefits. Visit the Resource Center to learn more.</span></p> </div> <div class="o5-mega-nav-card__action"> <a class="o5-mega-nav-card__action-link dmp-btn dmp-btn--md dmp-btn--2" href="https://www.optum.com/en/library/health-finances.html">Explore your options</a> </div> </div> </div> </div> </div> <div id="item2" class="o5-mega-nav-group--item o5-mega-nav-container dmp-container " qa_handles="o5-mega-nav-container"> <div class="o5-mega-nav__row dmp-row" role="navigation" aria-label="MegaNav"> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-card "> <div class="o5-mega-nav-card__image"> </div> <div class="o5-mega-nav-card__title">Pharmacy</div> <div class="dmp-type__body-2 o5-mega-nav-card__description"> <p>We make it easy to get medications you need, when and where you need them</p> </div> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-menu-items"> <div class="o5-mega-nav-menu-items--eyebrow">How can we help?</div> <ul class="o5-mega-nav-menu-items--list"> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/pharmacy-services/medication-delivery.html"> Home Delivery Pharmacy </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Register or sign in, fill your prescription and have it delivered right to your door </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/pharmacy-services/specialty-pharmacy.html"> Specialty Pharmacy </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Register or sign in and fill your specialty prescriptions for complex therapies </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/pharmacy-services/infusion-pharmacy.html"> Infusion Pharmacy </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Register or sign in and manage your infusion therapies </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.genoahealthcare.com/"> Genoa Healthcare </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Manage your medications for mental health and complex conditions </div> </li> </ul> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-menu-items"> <div class="o5-mega-nav-menu-items--eyebrow">Helpful links</div> <ul class="o5-mega-nav-menu-items--list"> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www2.optumrx.com/"> Optum Rx </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> For people with pharmacy insurance benefits through Optum Rx </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://os.optumrx.com/order-search"> Track orders </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Track your home delivery and specialty order </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/customer-support/pharmacy-support.html"> Pharmacy support </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Find contact information and answers to frequently asked questions </div> </li> </ul> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-card o5-mega-nav-card--gray-background"> <div class="o5-mega-nav-card__image"> <div data-cmp-is="image" data-cmp-lazythreshold="0" 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aem-GridColumn aem-GridColumn--default--12"> <div id="o5-full-column--997466413" class="dmp-bg__none"> <div class="dmp-container"> <div class="dmp-row"> <div class="dmp-col-12 column-control-full"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="o5-text dmp-margin__top-0 dmp-margin__bottom-0 aem-GridColumn aem-GridColumn--default--12"> <div promo-lpos="" promo-name="" data-optum-cmp="o5-text" qa_handles="O5-text-Component__text"> <div class="text-component text-inner"><p><span class="o5-text__body-3-bold-opt">Watch now</span></p> <h1><span class="o5-text__display-2">Cultivating the West</span></h1> <p><span class="o5-text__body-1">Optum Care sought partners who shared our core values.</span></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="o5-full-column dmp-margin__top-32 dmp-margin__bottom-0 aem-GridColumn aem-GridColumn--default--12"> <div id="o5-full-column--1531594461" class="dmp-bg__none"> <div class="dmp-container"> <div class="dmp-row"> <div class="dmp-col-12 column-control-full"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="o5-video-player aem-GridColumn aem-GridColumn--default--12"> <div id="o5-video-player-cultivating-the-west_YcZs7CR223" class="o5-video-player" data-optum-cmp="o5-video-player"> <section id="o5-video-player-data-id" data-video-closed-caption="/content/dam/optum3/professionals/resources/videos/cc/cultivating-the-west.vtt" data-video-url="/content/dam/optum3/professionals/resources/videos/cultivating-the-west.mp4" data-video-id="cultivating-the-west_YcZs7CR223" data-img-url="/content/dam/optum3/professionals/resources/videos/cultivating-the-west.mp4/jcr:content/renditions/cq5dam.thumbnail.704.405.png" data-video-title="Video: Optum Care Cultivates the West with Partners Who Share Values"> </section> <div class="video__container video__cultivating-the-west_YcZs7CR223" data-video="cultivating-the-west_YcZs7CR223" qa_handles="o5-videoPlayer-Container"> <video id="vid-cultivating-the-west_YcZs7CR223" title="Video: Optum Care Cultivates the West with Partners Who Share Values" class="vjs-default-skin vjs-big-play-centered vjs-fluid" crossorigin="anonymous"> <source src="/content/dam/optum3/professionals/resources/videos/cultivating-the-west.mp4" type="video/mp4"/> <track kind="captions" src="/content/dam/optum3/professionals/resources/videos/cc/cultivating-the-west.vtt" srclang="en" label="English for the hard of hearing"/> </video> <div class="video__transcript video__transcript--has-transcript"> <button class="video__transcript-close oi-no" aria-label="close transcript"><span class="video__transcript-close-label">Close</span></button> <h2 id="vid-cultivating-the-west_YcZs7CR223-transcript" class="video__transcript-title"></h2> <div class="video__transcript-content-container"> <div class="video__transcript-content" tabindex="0" role="region" aria-labelledby="vid-cultivating-the-west_YcZs7CR223-transcript"> <p>When Optum did their first acquisition, which was in the AppleCare, they thought, okay, great, we've got Southern California covered. And then, you know, somebody showed them a dot on a map and it's a little tiny area. So then Optum bought Monarch and said, okay, now we've got Southern California covered. Same kind of thing happened with, with NAMM. But I will say with the acquisition of healthcare partners, we really do have a very solid footprint in Southern California. Now we can provide care to them in different places because we actually can cover the geography. NAMM ranges, organizes independent physicians into high-performing networks. We contract with insurance companies and we deliver care to their beneficiaries. I was about the 12th employee of NAMM. I joined the company in 1993. In fact, it wasn't really NAMM until 1995. I think for Optum, they liked the geographic footprint. It was a geography where Optum didn't have a presence. The fact that we were deeply embedded in managed care. In fact, we were really one of the pioneer groups of taking risks.</p> <p>Monarch began in 1994, by bringing together three competitive IPAs in the Southern Orange County area.<br /> </p> <p>We were recognized a long, long time ago. And this is something that again, differentiated us from many, many others in the marketplace, that the center of the healthcare universe was the doctor patient relationship.<br /> </p> <p>When Monarch joined Optum, Monarch had been doing very well in 2010, going into 2011, but the world around us was actually what was really changing.<br /> </p> <p>Because of healthcare reform that was taking place at that time, everybody was very, very focused on delivering high quality affordable care.<br /> </p> <p>We really did want to get in a partnership with someone who's gonna help us take our organization to the next level of performance. And so our physician board of directors said, go find that person.<br /> </p> <p>Optum also very forward looking, also very innovative, was doing what everyone else is doing. Looking around the country. Is there anyone out there who is doing what we need to do in the delivery system arena of healthcare? It was fantastic because, if you took the core values of Monarch HealthCare and the core values of Optum at that time, they were virtually identical. They were taking the very same approach we were taking, but because they were so much bigger and had so many more capabilities, they really immediately took us to a different level.<br /> </p> <p>We knew then that this was the right partner for us.</p> <p>We joined Optum at the very end of 2012. I can't remember exactly how many networks we had at the time, but today we have 17 and we had something much less than that in 2012. We had about half the amount of membership that we have now, and we've expanded geographically. We've expanded into new lines of business. We never would have had the ability, the capital to do something like that. And then we've also been able to tap on resources available in the company that have that kind of expertise.<br /> </p> <p>We had started in the Southern part of Orange County. And over the years of Monarch's existence, we moved through the entire County and then into Long Beach, which is the Southern part of Los Angeles County. So Monarch serves the geography of the entire Orange County population.<br /> </p> <p>I think the future of care needs to be much different than it is today. We've got to do a much better job of making it simpler for patients, making it simpler for physicians. There's a huge issue with physician wellness and physician burnout. We've got physicians doing so much administrative work that they're losing their love of practicing.<br /> </p> <p>As a primary care physician, it was one patient at a time. Every time I was in a room with a patient, that was the most important thing in the world to me. All the concepts that are important on a large scale, when you're face to face with a patient they're secondary to what that patient needs in that moment. And you can't do that nationally, you have to do that locally.<br /> </p> <p>We're gonna have capabilities that none of us can even imagine, and we are going to truly improve care in our communities and in this country.</p> </div> </div> </div> </div> </div></div> </div> </div> </div> </div> </div> </div> <div class="o5-full-column dmp-margin__top-32 dmp-margin__bottom-32 aem-GridColumn aem-GridColumn--default--12"> <div id="o5-full-column-1727200593" class="dmp-bg__none"> <div class="dmp-container"> <div class="dmp-row"> <div class="dmp-col-12 column-control-full"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="o5-text dmp-margin__top-0 dmp-margin__bottom-0 aem-GridColumn aem-GridColumn--default--12"> <div promo-lpos="" promo-name="" data-optum-cmp="o5-text" qa_handles="O5-text-Component__text"> <div class="text-component text-inner"><p><span class="o5-text__body-1">Together, Optum Care, along with AppleCare Medical Group, Monarch Healthcare and NAMM share the belief that improving both the physician and patient experience is key to providing high quality care.</span><br /> </p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="o5-call-to-action-bar dmp-margin__top-0 dmp-margin__bottom-0 aem-GridColumn aem-GridColumn--default--12"> <div class=" o5-callToAction__container--brand-secondary-2" data-optum-cmp="o5-call-to-action-bar" data-aem-module="o5-call-to-action-bar"> <div class="o5-callToAction__container dmp-container" qa_handles="o5_cta_container"> <div class="o5-callToAction__text"> <h2 class="o5-callToAction__heading dmp-type__xbold o5-callToAction__heading--2">Clinician insights partners with Optum Care providers to share best practices, research and more.</h2> </div> <div class="o5-callToAction__buttons o5-callToAction__buttons_wo-ohid"> <a class="dmp-btn dmp-btn--1 dmp-btn--lg" data-href="/content/optum5/en/business/insights/clinicians.html" aria-label="Explore our library Clinician insights partners with 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Cultivating the West: Health Care Partners | Optum