Smile is terminating but great travel experiences will continue

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15.107c-.026-.668.202-1.233.656-1.747.48-.514 1.01-.771 1.591-.771.732 0 1.313.257 1.692.796.379.54.58 1.105.58 1.722h-4.52z" fill="currentColor"></path> </svg> </div> <div class="svg-icon"> <svg class="svg-icon-Arrow" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 11.5L22.5 11.5" stroke="currentColor" stroke-width="2" /> <path d="M18 6L22.9953 11.5L18 17" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> <span class="visually-hidden">Smile</span> </a> </li> </ul> <div class="country-selector"> <select aria-label="select language" onchange="window.location.href=this.value"> <option value="https://www.scandlines.dk/" >DK</option> <option value="https://www.scandlines.com/" selected="true">EN</option> <option value="https://www.scandlines.de/" >DE</option> <option value="https://www.scandlines.pl/" >PL</option> <option value="https://www.scandlines.se/" >SV</option> </select> <div 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/><path d="M4.81145,9.38044L16.9512,30.3578c.1563.269.4284.2354.6086-.0758l3.5551-6.1388L12.2875,8.89012l-7.10651.00245c-.36035,0-.52581.21825-.36954.48787Z" fill="#192758" /></g></g></svg> </div> <div id="SearchSuggestionsOutput" class="search-suggestions-sections" data-text-see-all="Show all"></div> <div id="SearchSuggestionsOutputNone" class="search-suggestions-sections"> <div class="search-suggestions-section"> <div> <h5 id="SearchSuggestionsOutputNoResults" class="ts-paragraph-lg mb-3">No search results</h5> <h3 class="ts-paragraph-sm">Popular searches</h3> <ul> <li> <a href="/search-results/?search=Rostock" class="ts-paragraph-md search-suggestions-category-button" data-search="Rostock"> <span>Rostock</span> <div class="svg-icon"> <svg class="svg-icon-ChevronRight" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill="none" d="M0 0h24v24H0z" /> <path d="M18 9l-6 6-6-6" stroke="currentColor" stroke-width="3" stroke-linecap="round" 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0h24v24H0z" /> <path d="M18 9l-6 6-6-6" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round" style="transform: rotate(270deg); transform-origin: center center;" /> </svg> </div> </a> </li> <li> <a href="/search-results/?search=Hamborg" class="ts-paragraph-md search-suggestions-category-button" data-search="Hamborg"> <span>Hamborg</span> <div class="svg-icon"> <svg class="svg-icon-ChevronRight" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill="none" d="M0 0h24v24H0z" /> <path d="M18 9l-6 6-6-6" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round" style="transform: rotate(270deg); transform-origin: center center;" /> </svg> </div> </a> </li> <li> <a href="/search-results/?search=Prices" class="ts-paragraph-md search-suggestions-category-button" data-search="Prices"> <span>Prices</span> <div class="svg-icon"> <svg class="svg-icon-ChevronRight" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill="none" d="M0 0h24v24H0z" /> <path d="M18 9l-6 6-6-6" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round" style="transform: rotate(270deg); transform-origin: center center;" /> </svg> </div> </a> </li> </ul> </div> </div> </div> <div id="SearchSuggestionsButton" class="search-suggestions-button" data-text="Show all results"></div> </search-suggestions-component> <div id="VueApp"> <main> <section class="page-header page-header grid -article-header"> <div class="page-header-inner"> <div class="page-header-top"> </div> <h1 class="page-header-title ts-h1"> SMILE is terminated – but great travel experiences will continue </h1> </div> </section> <div class="main-content"> <article> <div class="text-wysiwyg grid container"><div class="text-wysiwyg-content"><p>We have terminated the SMILE program on 31 January 2024.</p> <p>In 2024, we terminated the SMILE program and thus the opportunity to earn points and use points as payment at Scandlines. If you are a SMILE member, you will no longer be able to use your SMILE card to pay for ferry tickets (partially or in full) or food and drinks on board or to make purchases on the ferry and in BorderShop.</p> <h3><strong>Special offers and benefits should be for everyone</strong></h3> <p>However, we will continue to give you lots of good reasons to sail with Scandlines, whether you're taking the family on a holiday or you’re off on a short trip. That's why we want to offer ALL our customers great prices and promotional offers.</p> <p>We have several initiatives up our sleeves to make the sailing between Denmark and Germany worthwhile. One of them is a new app coming in 2024 that will provide a simple overview of your journey, current discounts, special offers and much more. We’re also going to make check-in at the ferry much easier in 2024 – so you can drive straight through thanks to number plate recognition.</p> <h3><strong>You can redeem unused points</strong></h3> <p>Unused points can be redeemed up to and including 31 January 2025. Log in to your <a href="/smile/" title="Smile">SMILE profile</a> to see your point balance and more details.</p> <h3><strong>Any questions about the termination of SMILE?</strong></h3> <p>If so, you might find the answer in our FAQs on the termination below. You can also contact customer services on +49 381-77 88 77 66 Monday – Friday: 8 AM - 6 PM or email us at <a href="mailto:servicecenter.germany@scandlines.com">servicecenter.germany@scandlines.com</a></p> <p>Want to keep getting special offers and travel tips from us? Subscribe to our newsletter</p> <p> </p></div></div><style type="text/css"> iframe { height: 1200px; } @media (max-width: 769px) { iframe { height: 2000px; } } </style> <script type="text/javascript"> window.addEventListener("message", receiveMessage, false); function receiveMessage(event) { if (event.origin !== "https://forms.scandlines.com") { return } window.location.replace("https://www.scandlines.com/smile-exit/receipt/"); } </script> <iframe src="https://forms.scandlines.com/formular/consent?culture=en-gb" style="height: 1600px;min-width: 100%;vertical-align: middle;"></iframe> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{"@type":"Question","name":"What's happening with the SMILE program?","acceptedAnswer":{"@type":"Answer","text":"<p>The SMILE program was terminated on 31 January 2024. After this date, it will no longer be possible to earn points and use them to pay for ferry tickets (either partially or in full) or food and drinks on board or to make purchases on the ferry and in BorderShop.</p>\n<p>However, we will continue to give you lots of good reasons to sail with Scandlines, whether you're taking the family on holiday or you’re off on a short trip. We don't believe special offers and benefits should be for members only. That's why we want to offer ALL our customers great prices and promotional offers.</p>"}},{"@type":"Question","name":"Why did you terminate SMILE?","acceptedAnswer":{"@type":"Answer","text":"<p>The SMILE program has been a part of Scandlines for 10 years, but now we no longer think that special offers and benefits should only be for members. That's why we're terminating the SMILE program and offering great offers and benefits to ALL our customers.</p>\n<p>We want to continue to give you lots of good reasons to sail with Scandlines, whether you're taking the family on holiday or you’re off on a short trip. That's why we want to offer ALL our customers great prices and promotional offers. <br /><br />Right now, we have several initiatives up our sleeves to make the sailing between Denmark and Germany worthwhile. One of them is a new app coming in 2024 that will provide a simple overview of your journey, current discounts, special offers and much more. We’re also going to make check-in in the ferry much easier in 2024 – so you can drive straight through thanks to number plate recognition.</p>\n<p>You can always keep an eye out for promotions at www.scandlines.com</p>"}},{"@type":"Question","name":"What will happen to my SMILE points?","acceptedAnswer":{"@type":"Answer","text":"<p>Unused points will be available for redemption to all customers until 31 January 2025. Log in to your <a href=\"/smile/\" title=\"Smile\">SMILE profile</a> to see your point balance and more details.</p>\n<p> </p>\n<p> </p>"}},{"@type":"Question","name":"Can I no longer use my SMILE points?","acceptedAnswer":{"@type":"Answer","text":"<p>No, you will no longer be able to use your SMILE points for purchases on board, in BorderShop or for ferry tickets.</p>\n<p>Unused points will be available for redemption to all customers until 31 January 2025. Log in to your <a href=\"/smile/\" title=\"Smile\">SMILE profile</a> to see your point balance and more details. </p>\n<p> </p>\n<p> </p>"}},{"@type":"Question","name":"What about my SMILE card?","acceptedAnswer":{"@type":"Answer","text":"<p>The SMILE card will disappear from our app – and if you have a physical card, please destroy it and throw it away.</p>"}},{"@type":"Question","name":"Will there no longer be special offers and benefits when travelling with Scandlines?","acceptedAnswer":{"@type":"Answer","text":"<p>Yes – we will have special offers and promotional discounts on board that apply to all customers, and during 2024 we will launch a new app where you can easily get an overview of your journey, current discounts, special offers and much more.</p>\n<p>We will also regularly offer promotional discounts on our ferry tickets and favourable prices on our 1-day tickets. We’re also going to make check-in at the ferry much easier in 2024 – so you can drive straight through thanks to number plate recognition.</p>"}},{"@type":"Question","name":"Will ferry tickets no longer be available at special prices?","acceptedAnswer":{"@type":"Answer","text":"<p>Of course they will be! We intend to make the sailing between Denmark and Germany worthwhile – for everyone, not just members. That's why we’ll regularly offer promotional discounts on our ferry tickets and favourable prices on our 1-day tickets.</p>"}},{"@type":"Question","name":"What offers and benefits will there be in the future?","acceptedAnswer":{"@type":"Answer","text":"<p>We will continue to have great offers and promotional discounts on board and on our ferry tickets and favourable prices on our 1-day tickets. <br /><br />We’re also going to make your journey easier in 2024, with a new app and check-in via number plate recognition, getting you on board quickly.</p>"}},{"@type":"Question","name":"I'm a SMILE+ member, and when you terminate SMILE, I will not have been able to use my membership for the full 12-month period I paid for – what then?","acceptedAnswer":{"@type":"Answer","text":"<p>As a SMILE+ member with an ongoing membership, your payment for your SMILE+ membership will be refunded in the same way you can redeem any SMILE points. We'll refund the full amount, even if you've already used your membership for some of the period. Log in to your <a href=\"/smile/\" title=\"Smile\">SMILE profile</a> and find out how to claim your payment.</p>"}},{"@type":"Question","name":"Will I no longer receive news and special offers by email when SMILE terminates?","acceptedAnswer":{"@type":"Answer","text":"<p>We will still send out emails, but we will need to get your consent again to be able to send them to you. <br /><br />You can give this to us by signing up for the Scandlines newsletter <a href=\"/smile-exit/\" title=\"SMILE exit\">here </a>– and we'll make sure you continue to receive newsletters, special offers and travel tips from us.</p>"}},{"@type":"Question","name":"I would like all my data from SMILE to be deleted – what should I do?","acceptedAnswer":{"@type":"Answer","text":"<p>You can delete your SMILE profile – and your data – at any time by logging in to your <a href=\"/smile/\" title=\"Smile\">SMILE profile</a> and selecting 'Delete your profile' under the 'Member Info' menu item.</p>\n<p><strong>NOTE: If you have SMILE points that you want to redeem in connection with the termination of SMILE, do NOT delete your profile – your earned points will also be deleted.<br /></strong></p>\n<p>You can read more about the storage and processing of your member data in our<a href=\"/terms/data-protection/\" title=\"Data Protection\"> Data Protection</a>.</p>\n<p> </p>\n<p> </p>"}},{"@type":"Question","name":"Will there be a new benefits program?","acceptedAnswer":{"@type":"Answer","text":"<p>We currently have no plans for a new benefits program along the same lines as SMILE. But we're working on great new special offers – and on more initiatives to make your journey between Denmark and Germany easier.</p>"}},{"@type":"Question","name":"Do you collaborate with partners?","acceptedAnswer":{"@type":"Answer","text":"<p>Yes, we will continuously add new partners, and you can always see who our current partners are <a href=\"/terms/partnerships/\" title=\"Partnerships\">here.</a></p>"}},{"@type":"Question","name":"My bank does not have IBAN and SWIFT/BIC, how can I redeem my Smile points?","acceptedAnswer":{"@type":"Answer","text":"<p>Unfortunately, we can only offer payment with IBAN and SWIFT/BIC. If your bank does not have this option, we can offer you a gift card equal to the value of your SMILE points, which you can use on board all our ferries. Contact customer services to find out more.</p>"}}] } </script> <faq-accordion class="faq-accordion"> <div class="grid"> <h4 class="ts-h4 faq-accordion-headline mb-3 mb-md-4"> </h4> <div class="faq-accordion-tabs js--faq-tabs"> <span class="faq-accordion-filter-item toggle-button "> <input type="radio" name="faq" value="58712a6d-bd37-4582-aed5-ff380a0eb88b" /> <label for="58712a6d-bd37-4582-aed5-ff380a0eb88b">SMILE FAQ</label> </span> <button class="faq-accordion-filter-item-see-all js--faq-all "> Read more </button> </div> </div> <accordion-list class="accordion grid-container"> <ul class="accordion-content"> <li data-tag="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-category="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-key="c9d4123d-070d-4a46-9027-25140a5ea521" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-8161dc6f-eacd-4afe-99e0-180c75ae1f15" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> What's happening with the SMILE program? </span> <span class="icon"></span> </button> <div id="acc-8161dc6f-eacd-4afe-99e0-180c75ae1f15" class="accordion-text text-wysiwyg"> <p>The SMILE program was terminated on 31 January 2024. After this date, it will no longer be possible to earn points and use them to pay for ferry tickets (either partially or in full) or food and drinks on board or to make purchases on the ferry and in BorderShop.</p> <p>However, we will continue to give you lots of good reasons to sail with Scandlines, whether you're taking the family on holiday or you’re off on a short trip. We don't believe special offers and benefits should be for members only. That's why we want to offer ALL our customers great prices and promotional offers.</p> </div> </li> <li data-tag="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-category="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-key="db1ca8cc-4249-4782-b196-03372eab6d6a" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-958351bd-012f-40f7-9a23-d59f622440c1" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> Why did you terminate SMILE? </span> <span class="icon"></span> </button> <div id="acc-958351bd-012f-40f7-9a23-d59f622440c1" class="accordion-text text-wysiwyg"> <p>The SMILE program has been a part of Scandlines for 10 years, but now we no longer think that special offers and benefits should only be for members. That's why we're terminating the SMILE program and offering great offers and benefits to ALL our customers.</p> <p>We want to continue to give you lots of good reasons to sail with Scandlines, whether you're taking the family on holiday or you’re off on a short trip. That's why we want to offer ALL our customers great prices and promotional offers. <br><br>Right now, we have several initiatives up our sleeves to make the sailing between Denmark and Germany worthwhile. One of them is a new app coming in 2024 that will provide a simple overview of your journey, current discounts, special offers and much more. We’re also going to make check-in in the ferry much easier in 2024 – so you can drive straight through thanks to number plate recognition.</p> <p>You can always keep an eye out for promotions at www.scandlines.com</p> </div> </li> <li data-tag="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-category="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-key="1c7f0d8f-2e70-4992-a7c9-6ff99e66eabf" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-027a2cd2-3a6a-462e-bb47-4a8c4e1d8dfc" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> What will happen to my SMILE points? </span> <span class="icon"></span> </button> <div id="acc-027a2cd2-3a6a-462e-bb47-4a8c4e1d8dfc" class="accordion-text text-wysiwyg"> <p>Unused points will be available for redemption to all customers until 31 January 2025. Log in to your <a href="/smile/" title="Smile">SMILE profile</a> to see your point balance and more details.</p> <p> </p> <p> </p> </div> </li> <li data-tag="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-category="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-key="559e56c7-aae0-493c-94f7-65dc0d666272" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-d7981be4-2d62-4e3e-ade9-53374ab0692c" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> Can I no longer use my SMILE points? </span> <span class="icon"></span> </button> <div id="acc-d7981be4-2d62-4e3e-ade9-53374ab0692c" class="accordion-text text-wysiwyg"> <p>No, you will no longer be able to use your SMILE points for purchases on board, in BorderShop or for ferry tickets.</p> <p>Unused points will be available for redemption to all customers until 31 January 2025. Log in to your <a href="/smile/" title="Smile">SMILE profile</a> to see your point balance and more details. </p> <p> </p> <p> </p> </div> </li> <li data-tag="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-category="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-key="8407dca0-c3ba-40c7-8ff3-61d8673849db" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-7007ae7b-ae16-493d-a636-51d2bf4f3578" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> What about my SMILE card? </span> <span class="icon"></span> </button> <div id="acc-7007ae7b-ae16-493d-a636-51d2bf4f3578" class="accordion-text text-wysiwyg"> <p>The SMILE card will disappear from our app – and if you have a physical card, please destroy it and throw it away.</p> </div> </li> <li data-tag="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-category="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-key="7cc96720-b19d-43ee-b1ef-98c08fb0a921" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-55d31b70-77a5-4bfc-820b-ec09d20fba4f" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> Will there no longer be special offers and benefits when travelling with Scandlines? </span> <span class="icon"></span> </button> <div id="acc-55d31b70-77a5-4bfc-820b-ec09d20fba4f" class="accordion-text text-wysiwyg"> <p>Yes – we will have special offers and promotional discounts on board that apply to all customers, and during 2024 we will launch a new app where you can easily get an overview of your journey, current discounts, special offers and much more.</p> <p>We will also regularly offer promotional discounts on our ferry tickets and favourable prices on our 1-day tickets. We’re also going to make check-in at the ferry much easier in 2024 – so you can drive straight through thanks to number plate recognition.</p> </div> </li> <li data-tag="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-category="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-key="c8671c30-cd23-4998-a4ec-a317f64a4d43" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-14053dea-c790-4c9c-b602-ed41eb624525" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> Will ferry tickets no longer be available at special prices? </span> <span class="icon"></span> </button> <div id="acc-14053dea-c790-4c9c-b602-ed41eb624525" class="accordion-text text-wysiwyg"> <p>Of course they will be! We intend to make the sailing between Denmark and Germany worthwhile – for everyone, not just members. That's why we’ll regularly offer promotional discounts on our ferry tickets and favourable prices on our 1-day tickets.</p> </div> </li> <li data-tag="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-category="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-key="d85de7ca-43bd-4109-b312-c14ed0dade1a" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-dc437516-72a1-4b54-85c7-2019268580f4" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> What offers and benefits will there be in the future? </span> <span class="icon"></span> </button> <div id="acc-dc437516-72a1-4b54-85c7-2019268580f4" class="accordion-text text-wysiwyg"> <p>We will continue to have great offers and promotional discounts on board and on our ferry tickets and favourable prices on our 1-day tickets. <br><br>We’re also going to make your journey easier in 2024, with a new app and check-in via number plate recognition, getting you on board quickly.</p> </div> </li> <li data-tag="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-category="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-key="d666d740-1b01-4313-9e08-45d297de54cc" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-2021171e-2bfb-42eb-8968-959db08032c5" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> I'm a SMILE+ member, and when you terminate SMILE, I will not have been able to use my membership for the full 12-month period I paid for – what then? </span> <span class="icon"></span> </button> <div id="acc-2021171e-2bfb-42eb-8968-959db08032c5" class="accordion-text text-wysiwyg"> <p>As a SMILE+ member with an ongoing membership, your payment for your SMILE+ membership will be refunded in the same way you can redeem any SMILE points. We'll refund the full amount, even if you've already used your membership for some of the period. Log in to your <a href="/smile/" title="Smile">SMILE profile</a> and find out how to claim your payment.</p> </div> </li> <li data-tag="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-category="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-key="1494dfaa-bfb4-4442-b417-ee8ca04545fd" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-04c77c34-0b60-4de7-b180-e3135922c9fe" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> Will I no longer receive news and special offers by email when SMILE terminates? </span> <span class="icon"></span> </button> <div id="acc-04c77c34-0b60-4de7-b180-e3135922c9fe" class="accordion-text text-wysiwyg"> <p>We will still send out emails, but we will need to get your consent again to be able to send them to you. <br><br>You can give this to us by signing up for the Scandlines newsletter <a href="/smile-exit/" title="SMILE exit">here </a>– and we'll make sure you continue to receive newsletters, special offers and travel tips from us.</p> </div> </li> <li data-tag="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-category="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-key="b4cf87bb-dd17-46e7-8176-0ba975bddef2" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-a9709fbc-4a7f-4435-bed7-9734da87e848" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> I would like all my data from SMILE to be deleted – what should I do? </span> <span class="icon"></span> </button> <div id="acc-a9709fbc-4a7f-4435-bed7-9734da87e848" class="accordion-text text-wysiwyg"> <p>You can delete your SMILE profile – and your data – at any time by logging in to your <a href="/smile/" title="Smile">SMILE profile</a> and selecting 'Delete your profile' under the 'Member Info' menu item.</p> <p><strong>NOTE: If you have SMILE points that you want to redeem in connection with the termination of SMILE, do NOT delete your profile – your earned points will also be deleted.<br></strong></p> <p>You can read more about the storage and processing of your member data in our<a href="/terms/data-protection/" title="Data Protection"> Data Protection</a>.</p> <p> </p> <p> </p> </div> </li> <li data-tag="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-category="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-key="f2156216-5fce-4648-9041-87c9dbd7fc19" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-43dbfefa-4a1c-44ab-9201-ac1b5338793b" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> Will there be a new benefits program? </span> <span class="icon"></span> </button> <div id="acc-43dbfefa-4a1c-44ab-9201-ac1b5338793b" class="accordion-text text-wysiwyg"> <p>We currently have no plans for a new benefits program along the same lines as SMILE. But we're working on great new special offers – and on more initiatives to make your journey between Denmark and Germany easier.</p> </div> </li> <li data-tag="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-category="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-key="4b39a150-c67d-4ab7-8d16-e75f1ef504c3" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-5d105cf7-f47b-4107-b50e-5c04357ed4cb" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> Do you collaborate with partners? </span> <span class="icon"></span> </button> <div id="acc-5d105cf7-f47b-4107-b50e-5c04357ed4cb" class="accordion-text text-wysiwyg"> <p>Yes, we will continuously add new partners, and you can always see who our current partners are <a href="/terms/partnerships/" title="Partnerships">here.</a></p> </div> </li> <li data-tag="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-category="58712a6d-bd37-4582-aed5-ff380a0eb88b" data-key="38fb2ea9-1614-4366-b659-aeb6deeaa680" class="accordion-item" aria-hidden="false"> <button data-toggle="" aria-controls="acc-dc4e902d-990a-41a9-b8a5-5a8da1a49310" aria-expanded="false" class="accordion-button"> <span class="accordion-headline me-2"> My bank does not have IBAN and SWIFT/BIC, how can I redeem my Smile points? </span> <span class="icon"></span> </button> <div id="acc-dc4e902d-990a-41a9-b8a5-5a8da1a49310" class="accordion-text text-wysiwyg"> <p>Unfortunately, we can only offer payment with IBAN and SWIFT/BIC. If your bank does not have this option, we can offer you a gift card equal to the value of your SMILE points, which you can use on board all our ferries. Contact customer services to find out more.</p> </div> </li> </ul> </accordion-list> </faq-accordion> </article> </div> </main> <flow-widget /> </div> <footer class="footer mt-9 mt-xl-10"> <img src="//cmxsapnc.cloudimg.io/v7/https://www.scandlines.com/media/ajbpv0hj/stamp-de.svg" alt="Stamp" class="footer-union lazyload" width="100" height="100" data-toggle-class="lazyloaded" /> <div class="footer-wrapper grid"> <div class="footer-card"> <h5 class="ts-h5">Book online and save money</h5> <button class="mt-2 mb-3 button -slim flow-starter" data-flow-data='{ "flowType": "bookingstarter"}' data-tracking-interaction="{"event":"Click","interaction":{"interactionType":"Button","interactionLabel":"Book","interactionComponent":"scandlinesFooter"}}"> <span> Book a ticket </span> </button> <ul class="footer-card-links"> <li class="mb-1"> <a href="/customer-services/download-the-scandlines-app/" class="basic-link-underlined">Download the Scandlines app</a> </li> </ul> </div> <div 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