General / FAQs - The Iconfactory Support

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href="/kb">Knowledge Base</a></li> <li class="visit_site"><a href="http://iconfactory.com">Go to The Iconfactory →</a></li> </ul> </div> </div> <div id="page"> <div id="header" class="hide-mobile"> <h2 id="logo"><a href="/">The Iconfactory Support</a></h2> <div id="search" class="hide-mobile"> <form accept-charset="UTF-8" action="/search" method="get"><div style="margin:0;padding:0;display:inline"><input name="utf8" type="hidden" value="✓" /></div> <input class="searchfield" id="q" name="q" placeholder="Search Knowledge Base" type="text" /> <input id="t" name="t" type="hidden" value="f" /> <input id="recommend" name="recommend" type="hidden" value="1" /> <button type="submit" class="gbutton">Search</button> </form> </div> </div> <div id="content"> <div class="columns"> <div class="columns"> <div class="column maincol"> <h1>Knowledge Base / General</h1> <p class="pagedesc"><strong>8 </strong> articles in the General section in our Knowledge Base.</p> <ul class="articlelist"> <li class="kb-keyword-email kb-keyword-twitter kb-keyword-contact"> <h3><a href="/kb/general/contact-us-via-email-mastodon">Contact Us via Email & Mastodon</a> </h3> <p class="meta"> First published December 17, 2019. <span class="updated"><strong>Updated:</strong> February 06, 2023</span> </p> </li> <li class="kb-keyword-apple kb-keyword-watch kb-keyword-watchos kb-keyword-now kb-keyword-playing kb-keyword-plus kb-keyword-tot kb-keyword-mini kb-keyword-purchased kb-keyword-reinstall kb-keyword-install"> <h3><a href="/kb/general/reinstall-watchos-app-when-purchased-is-greyed-out">Reinstall watchOS app when PURCHASED is greyed out</a> </h3> <p class="meta"> First published April 03, 2023. <span class="updated"><strong>Updated:</strong> September 01, 2023</span> </p> </li> <li class="kb-keyword-sharing kb-keyword-family kb-keyword-subscription kb-keyword-purchase kb-keyword-triode kb-keyword-linea kb-keyword-twitterrific"> <h3><a href="/kb/general/can-i-share-my-in-app-purchase-or-subscription-with-family-sharing">Can I share my in-app purchase or subscription with Family Sharing?</a> </h3> <p class="meta"> First published December 13, 2019. <span class="updated"><strong>Updated:</strong> November 21, 2021</span> </p> </li> <li class="kb-keyword-itunes kb-keyword-refund kb-keyword-app kb-keyword-store kb-keyword-money kb-keyword-back kb-keyword-guarantee"> <h3><a href="/kb/general/get-a-refund-from-the-app-store">Get a Refund From the App Store</a> </h3> <p class="meta"> First published December 18, 2019. <span class="updated"><strong>Updated:</strong> November 21, 2021</span> </p> </li> <li class="kb-keyword-crash kb-keyword-ips kb-keyword-report kb-keyword-debug kb-keyword-data kb-keyword-send"> <h3><a href="/kb/general/sending-us-an-ips-file-for-debugging-on-ios-or-ipados">Sending us an .ips file for debugging on iOS or iPadOS</a> </h3> <p class="meta"> First published March 25, 2024. <span class="updated"><strong>Updated:</strong> March 25, 2024</span> </p> </li> <li class="kb-keyword-serial kb-keyword-number kb-keyword-registration kb-keyword-look kb-keyword-up kb-keyword-lookup kb-keyword-software kb-keyword-iconfactory kb-keyword-purchase kb-keyword-information"> <h3><a href="/kb/general/iconfactory-software-registration-lookup">Iconfactory Software Registration Lookup</a> </h3> <p class="meta"> First published May 15, 2014. <span class="updated"><strong>Updated:</strong> May 15, 2014</span> </p> </li> <li class="kb-keyword-wallpaper kb-keyword-icon kb-keyword-set kb-keyword-freeware kb-keyword-iconfactory kb-keyword-art"> <h3><a href="/kb/general/iconfactory-freeware-icons-and-wallpapers">Iconfactory Freeware Icons and Wallpapers</a> </h3> <p class="meta"> First published May 15, 2014. <span class="updated"><strong>Updated:</strong> May 15, 2014</span> </p> </li> <li class="kb-keyword-archive kb-keyword-blog kb-keyword-iconfactory kb-keyword-posts kb-keyword-address kb-keyword-link"> <h3><a href="/kb/general/the-iconfactory-news-archive">The Iconfactory News Archive</a> </h3> <p class="meta"> First published May 15, 2014. <span class="updated"><strong>Updated:</strong> May 15, 2014</span> </p> </li> </ul> </div> <div class="column sidebar"> <h2 class="top">Knowledge Base Sections</h2> <p>Not finding what you need? Check out our other sections</p> <ul class="sections"> <li> <a href="/kb/general">General</a> </li> <li> <a href="/kb/wallaroo">Wallaroo</a> </li> <li> <a href="/kb/linea">Linea</a> </li> <li> <a href="/kb/xscope">xScope</a> </li> <li> <a href="/kb/triode">Triode</a> </li> <li> <a href="/kb/tot">Tot</a> </li> <li> <a href="/kb/ipulse">iPulse</a> </li> <li> <a href="/kb/worldwideweb">WorldWideWeb</a> </li> <li> <a href="/kb/frenzic">Frenzic</a> </li> <li> <a href="/kb/ollies-arcade">Ollies Arcade</a> </li> <li> <a href="/kb/exify">Exify</a> </li> <li> <a href="/kb/flare">Flare</a> </li> <li> <a href="/kb/clicker">Clicker</a> </li> </ul> </div> </div> <div class="rule"></div> </div>  <div class="footerbox columns"> <div class="column first"> <h2>Recent Discussions</h2> <table class="listing"> <tr> <td class="icon"><span class="icon questions"></span></td> <td class="date"><span class='timestamp' rel='%d %b %H:%M' title='26 Mar, 2012 06:14 PM'>26 Mar, 2012 06:14 PM</span></td> <td class="link"><a href="/discussions/questions/10753-xscope-problem">xScope Problem</a></td> </tr> </table> </div> <div class="column last"> <h2>Recent Articles</h2> <table class="listing"> <tr class="section-wallaroo kb-keyword-wallaroo kb-keyword-wallpaper kb-keyword-shortcut kb-keyword-reinstall kb-keyword-not kb-keyword-working"> <td class="icon"><span class="icon folder"></span></td> <td class="link"><a href="/kb/wallaroo/the-shortcut-isnt-working-properly-how-do-i-fix-it">The shortcut isn't working properly. How do I fix it?</a></td> </tr> <tr class="section-ipulse kb-keyword-ipulse kb-keyword-storage kb-keyword-ios kb-keyword-ipados kb-keyword-settings kb-keyword-cache"> <td class="icon"><span class="icon folder"></span></td> <td class="link"><a href="/kb/ipulse/ipulse-for-iosipados-shows-different-storage-usage-than-settings">iPulse for iOS/iPadOS shows different storage usage than Settings</a></td> </tr> <tr class="section-xscope kb-keyword-xscope kb-keyword-screen kb-keyword-sharing kb-keyword-tools kb-keyword-menubar kb-keyword-menu kb-keyword-bar kb-keyword-icon"> <td class="icon"><span class="icon folder"></span></td> <td class="link"><a href="/kb/xscope/why-is-xscope-sharing-my-screen">Why is xScope sharing my screen?</a></td> </tr> <tr class="section-general kb-keyword-crash kb-keyword-ips kb-keyword-report kb-keyword-debug kb-keyword-data kb-keyword-send"> <td class="icon"><span class="icon folder"></span></td> <td class="link"><a href="/kb/general/sending-us-an-ips-file-for-debugging-on-ios-or-ipados">Sending us an .ips file for debugging on iOS or iPadOS</a></td> </tr> <tr class="section-ipulse kb-keyword-ipulse kb-keyword-audio kb-keyword-alerts"> <td class="icon"><span class="icon folder"></span></td> <td class="link"><a href="/kb/ipulse/turning-off-ipulse-audio-alerts-on-iosipados">Turning off iPulse audio alerts on iOS/iPadOS</a></td> </tr> </table> </div> </div>  </div> <div id="footer"> <p class="copyleft">Powered by <a href="http://tenderapp.com">Tender™</a>.</p> </div> </div> </div> <script type="text/javascript"> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','//www.google-analytics.com/analytics.js','ga'); ga('create', 'UA-3465274-5', 'auto'); ga('set', 'anonymizeIp', true); ga('send', 'pageview'); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 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General / FAQs - The Iconfactory Support