SmartView Advisor Desktop | Blackboard Hjelp

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<div class="field field--name-field-content field--type-text-long field--label-hidden field__item"><div> <p><span class="emphasize">SmartView Advisor Desktop</span> is the interface that allows advisors to access a 360-degree view of a student so that the advisor is best equipped to respond to the needs of the student by answering questions and resolving issues the student may have, or by escalating issues to other staff who may be better equipped to address the issue. The 360-degree view of the student is powered by SmartView and by integration with school systems that store the information needed to address the needs of the student. Advisor Desktop provides direct access to data, automates complicated processes, and elevates both the advisor and customer experience.</p> <p>Use Advisor Desktop to:</p> <ul><li>Look-up, create, and edit caller profiles</li> <li>Access a 360 degree view of the call so that you may respond to his/her issue correctly and efficiently</li> <li>Track issues for students by generating cases, and providing the correct solutions</li> <li>Access the Knowledge Base to solve cases</li> <li>Look-up previously opened cases to use as reference or update</li> </ul><div class="view view--child-nodes view-child-nodes view-id-child_nodes view-display-id-default js-view-dom-id-9727463c4d1b935554afac1bc378adfd858b4479c027e86ae8bdb725d8bfa31f"> <div class="view-empty"> <div class="view view--child-nodes view-child-nodes view-id-child_nodes view-display-id-fallback js-view-dom-id-52a1f640c007c6f8377998a41d15d28e5a41ba23fbfb9345041c60b99cb1e37f"> <div class="view-content"> <div class="views-row"> <div 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hreflang="en">Case Tab</a></div></div> </div> <div class="views-row"> <div class="views-field views-field-field-nav-label"><div class="field-content"><a href="/web/20200502210527/https://help.blackboard.com/nb-no/SmartView/Advisor_Desktop_Interface/Integration_Tab" hreflang="en">Integration Tab</a></div></div> </div> <div class="views-row"> <div class="views-field views-field-field-nav-label"><div class="field-content"><a href="/web/20200502210527/https://help.blackboard.com/nb-no/SmartView/Advisor_Desktop_Interface/LMS_Tab" hreflang="en">LMS Tab</a></div></div> </div> <div class="views-row"> <div class="views-field views-field-field-nav-label"><div class="field-content"><a href="/web/20200502210527/https://help.blackboard.com/nb-no/SmartView/Advisor_Desktop_Interface/Password_Reset_Tab" hreflang="en">Password Reset Tab</a></div></div> </div> <div class="views-row"> <div class="views-field views-field-field-nav-label"><div class="field-content"><a 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