Restaurant Guest Experience Platform

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left: 10%" /> </div> </div> <div class="container"> <div class="content__wrap text-white"> <h5 class="preheader text-white">MEDALLIA FOR RESTAURANTS AND FOOD SERVICE</h5> <h1 class="header text-white">Create a Dining Experience Guests Will Crave</h1> <div class="cta__wrap"> <a target="_self" href="#footer-form" class="btn btn-white-blue text-white"> Talk to an Expert </a> </div> <div class="overlay-image__wrap"> <img class="overlay-image" src="https://www.medallia.com/wp-content/uploads/2024/07/41b7afff-860d-461b-bcab-382cd223af23_Restaurant_Hero-Overlay01@2X.png" alt="" /> </div> </div> </div> </div> </section> <section id="" class="section"> <div class="section__wrap bg-white text-black pl-none pr-none pt-small pb-none"> <div class="container"> <div class="list-images ml-none mr-none mt-medium mb-medium" style="--logos-number: 3"> <div class="list-item"> <div class="image__wrap wide-image"> <img class="" src="https://www.medallia.com/wp-content/uploads/2024/07/95fdfed6-b776-40db-8ff1-6f7bf816d34c_tgif-logo-bar.png" alt="" /> </div> </div> <div class="list-item"> <div class="image__wrap wide-image"> <img class="" src="https://www.medallia.com/wp-content/uploads/2024/07/6fe274ac-34bd-4361-ae50-ffe512d24ba4_panera-logo-bar.png" alt="" /> </div> </div> <div class="list-item"> <div class="image__wrap wide-image"> <img class="" src="https://www.medallia.com/wp-content/uploads/2024/07/45c8404f-0519-4939-adae-b32534f3a6c9_counter-culture-logo-bar.png" alt="" /> </div> </div> </div> </div> </div> </div> </section> <section id="" class="section"> <div class="section__wrap bg-white text-black pl-none pr-none pt-small pb-none"> <div class="container"> <div class="header-container ml-none mr-none mt-medium mb-medium"> <div class="header__wrap w-100"> <div class="green-line__wrap"> <div class="green-line"></div> </div> <h2 class="text-style-none text-align-center text-black">Order up! Exceed expectations with timely and actionable customer and employee insight </h2> </div> </div> <div class="solo-content ml-large mr-large mt-medium mb-medium"> <div class="content__wrap w-100"> <div class="text-align-center"> <p>Medallia’s industry leading experience platform empowers restaurants and franchisees with powerful insight from every brand interaction across all channels in the guest journey.</p> <p>You’ll achieve an active pulse on evolving customer expectations, with intelligent tools that prioritize strategic opportunities and drive a guest-centric culture that influences promoters and builds loyalty.</p> </div> </div> </div> </div> </div> </div> </section> <section id="" class="section"> <div class="section__wrap bg-white text-black pl-none pr-none pt-large pb-large"> <div class="container"> <div class="header-container ml-none mr-none mt-medium mb-medium"> <div class="header__wrap w-100"> <div class="green-line__wrap"> <div class="green-line"></div> </div> <h2 class="text-style-none text-align-center text-black">Know Your Guests </h2> </div> </div> <div class="image-copy image-side-left ml-none mr-none mt-medium mb-medium v-align-center type-normal"> <div class="copy__wrap"> <div class="content"> <p><strong>Make strategic and operational decisions based on powerful and actionable guest insight</strong></p> <ul> <li>Identify meaningful shifts in guest expectations and trends with comprehensive and continuous experience signal capture</li> <li>Enhance marketing campaigns to be more targeted and impactful with segmented feedback by channel</li> <li>Gain a holistic view of the guest journey while automating key processes with seamless integrations of operational systems</li> </ul> </div> </div> <div class="image__wrap image-size-normal" style="background-image: url('https://www.medallia.com/wp-content/uploads/2024/07/ef6d545e-c3dd-4556-ae7d-9714afa3a508_Restaurant_Module01@2X.webp'); aspect-ratio: 916 / 898 "> </div> </div> </div> </div> </div> </section> <section id="" class="section"> <div class="section__wrap bg-gray text-black pl-none pr-none pt-large pb-large"> <div class="container"> <div class="header-container ml-none mr-none mt-medium mb-medium"> <div class="header__wrap w-100"> <div class="green-line__wrap"> <div class="green-line"></div> </div> <h2 class="text-style-none text-align-center text-black">Create a Guest-Centric Culture </h2> </div> </div> <div class="image-copy image-side-right ml-none mr-none mt-medium mb-medium v-align-center type-normal"> <div class="copy__wrap"> <div class="content"> <p><strong>Empower your employees and create a seamless brand experience across all channels</strong></p> <ul> <li>Increase employee engagement with simple and convenient feedback opportunities</li> <li>Enable fast and agile decision making with centralized customer and employee experience data that delivers a 360-degree view of guest experiences</li> <li>Uncover leadership and training opportunities that impact employee performance with role-based dashboards and alerts</li> <li>Achieve personalization and eliminate service friction points with real-time alerts and mobile customer engagement tools</li> </ul> </div> </div> <div class="image__wrap image-size-normal" style="background-image: url('https://www.medallia.com/wp-content/uploads/2024/07/018acbc6-c22c-42a7-8e89-024da8e06758_Restaurant_Module02@2X.webp'); aspect-ratio: 1233 / 781 "> </div> </div> </div> </div> </div> </section> <section id="" class="section"> <div class="section__wrap bg-white text-black pl-none pr-none pt-large pb-large"> <div class="container"> <div class="header-container ml-none mr-none mt-medium mb-medium"> <div class="header__wrap w-100"> <div class="green-line__wrap"> <div class="green-line"></div> </div> <h2 class="text-style-none text-align-center text-black">Build Brand Loyalty </h2> </div> </div> <div class="image-copy image-side-left ml-none mr-none mt-medium mb-medium v-align-center type-normal"> <div class="copy__wrap"> <div class="content"> <p><strong>Capitalize on exceptional dining experiences that influence promoters and build brand loyalty</strong></p> <ul> <li>Differentiate from local competitors with consumer behavioral intelligence and competitive insights</li> <li>Drive customer loyalty investments based on combined sentiment and transactional data analysis</li> <li>Motivate promoters and create an online reputation that attracts new guests with convenient social review requests</li> </ul> </div> </div> <div class="image__wrap image-size-normal" style="background-image: url('https://www.medallia.com/wp-content/uploads/2024/07/3e37a806-4aff-40b9-94d2-be9939b8ff94_Restaurant_Module03@2X.webp'); aspect-ratio: 1098 / 1090 "> </div> </div> </div> </div> </div> </section> <section id="" class="section"> <div class="section__wrap bg-white text-black pl-none pr-none pt-large pb-large"> <div class="container"> <div class="header-container ml-none mr-none mt-medium mb-medium"> <div class="header__wrap w-100"> <div class="green-line__wrap"> <div class="green-line"></div> </div> <h2 class="text-style-none text-align-center text-black">Related Resources </h2> </div> </div> <div class="image-copy-cards ml-none mr-none mt-medium mb-medium"> <a target="_self" href="https://www.medallia.com/resource/restaurant-guest-experience-infographic/" class="card" ""> <div class="background-image__wrap"> <div style="background-image: url(https://www.medallia.com/wp-content/uploads/2024/07/8ecdd572-1666-4a54-887e-9f8dbc45c54e_Restaurant_Resource02@2X.jpg.webp); aspect-ratio: 786 / 442" class="image__wrap"> </div> </div> <div class="content__wrap"> <p class="card-type"> Infographic </p> <h4 class="card-title"> Serve Up an Exceptional Guest Experience</h4> <p class="card-copy"> </p> </div> <div class="cta__wrap"> <span>LEARN MORE</span> </div> </a> <a target="_self" href="https://www.medallia.com/resource/digital-experience-conversion-industry-benchmarks-2022/" class="card" ""> <div class="background-image__wrap"> <div style="background-image: url(https://www.medallia.com/wp-content/uploads/2024/07/1653e739-2479-43bc-9afe-a83d7f90b2c9_Restaurant_Resource03@2X.jpg.webp); aspect-ratio: 786 / 446" class="image__wrap"> </div> </div> <div class="content__wrap"> <p class="card-type"> Report </p> <h4 class="card-title"> Digital Experience & Conversion: Industry Benchmarks for 2022</h4> <p class="card-copy"> </p> </div> <div class="cta__wrap"> <span>LEARN MORE</span> </div> </a> </div> <div class="cta-button ml-none mr-none mt-medium mb-medium"> <a target="_self" href="/resource-library" class="btn btn-blue-white"> View All Resources </a> </div> </div> </div> </div> </section> <section id="footer-form" class="section"> <div class="section__wrap bg-blue text-white pl-none pr-none pt-large pb-large"> <div class="container"> <script> /** * Initialize the form. 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You can pass in an optional PageDefaults with the UTM values from a CMS. */ MedalliaForms.MarketoFormClient.setDataLayerUtms(pageDefaults, false); console.log("PAGE DEFAULTS AFTER SETTING UTMS"); console.log(JSON.stringify(pageDefaults)); // Set the form id to use throughout // To trigger the error state use a form ID that is not valid such as 999999999999999 const formId = 3827; // Call a local function to setup the form containers as desired. // This was purposefully removed from the form loading so that each can be styled as desired. initForm(formId); /** * Load the form from Marketo, using Marketo's API. * @param {Number} - The ID of the form in Marketo. * @param {Object} - The callback function for when the form is submitted successfully. * @param {Object} - The callback functions for when the form state is resolved. 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