Customer Solutions

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<div class="table-row"> <div class="table-col"> <ul> <li> <a href="/Meetings/Meetings" >EEI Meetings</a> </li> <li> <a href="/Meetings/travel-discounts" >EEI Travel Discounts</a> </li> <li> <a href="/Meetings/Highlights" >Highlights from EEI 2024</a> </li> </ul> </div> </div> </div> </li> <li> <a href="#"> <span>About EEI</span> </a>  <div class="custom-sub"> <div class="table-row"> <div class="table-col"> <ul> <li> <a href="/about-eei/About" >About EEI</a> <ul> <li> <a href="/about-eei/About#dei" >Commitment to DEI</a> </li> <li> <a href="/about-eei/About#transparency" >Commitment to Transparency</a> </li> <li> <a href="/about-eei/About#contactus" >Contact Us</a> </li> <li> <a href="/about-eei/About#location" >Location</a> </li> <li> <a href="/about-eei/About#mission" >Mission & Vision</a> </li> </ul> </li> <li> <a href="/about-eei/Awards" >Awards</a> </li> <li> <a href="/about-eei/eei-careers" >Careers</a> </li> <li> <a href="/about-eei/Leadership" >Leadership</a> </li> <li> <a 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Affairs Committee</a> </li> <li> <a href="https://www.troopstoenergyjobs.com/" target="_blank" >Troops to Energy Jobs</a> </li> <li> <a href="https://www.utilitiesunited.org/" target="_blank" >Utilities United Against Scams</a> </li> <li> <a href="https://www.uswag.org/" target="_blank" >Utility Solid Waste Activities Group</a> </li> <li> <a href="http://veteransinenergy.org/" target="_blank" >Veterans In Energy</a> </li> <li> <a href="https://westandforenergy.com/" target="_blank" >We Stand For Energy</a> </li> </ul> </li> </ul> </div> <div class="table-col"> <ul> <li> <a href="/about-eei/us-investor-owned-electric-companies" >Our Members</a> <ul> <li> <a href="/about-eei/associate-members" >Associate Members</a> </li> <li> <a href="/about-eei/international-members" >International Members</a> </li> <li> <a href="/about-eei/us-investor-owned-electric-companies" >U.S. Investor-Owned Electric Companies</a> </li> </ul> </li> </ul> </div> </div> </div> </li> <li> <a href="#"> <span>For Members</span> </a>  <div class="custom-sub"> <div class="table-row"> <div class="table-col"> <ul> <li> <a href="/for-members/Committees/CommitteeList" >Committees</a> </li> <li> <a href="/resources-and-media/Communities" >Issue Communities</a> </li> <li> <a href="/Meetings/rp?redirectToUrl=/meetings" >Meetings</a> </li> <li> <a href="/for-members/membership-directories" >Membership Directories</a> </li> <li> <a href="/for-members/powering-up" >Powering Up Resource Center</a> </li> <li> <a href="https://eeipowerpac.org/" target="_blank" >PowerPAC</a> </li> <li> <a href="/resources-and-media/Products" target="_blank" >Products</a> </li> <li> <a href="/for-members/washington-representatives" >Washington Representatives</a> </li> </ul> </div> </div> </div> </li> </ul> </nav> </div> </div> </div> </div> </header> <main id="site-main" class="site-main" role="main" tabindex="-1"> <div class="section"> <div class="hero hero-view-01 banner-bottom-margin " data-label="Hero Banner"> <div class="slides"> <div class="slide has-overlay"> <div class="media is-bg" style="background-image:url(/-/media/Project/EEI/Images/Issues-and-Policy/Customer-Solutions/banner_customersolutions.jpg"> <span class="visually-hidden">Background Image: </span> <div class="image-fallback"> <noscript> <img src="/-/media/Project/EEI/Images/Issues-and-Policy/Customer-Solutions/banner_customersolutions.jpg?h=714&w=2000&la=en&hash=6B60BB40AFAA87EA81023AF0286C6282B443AEE1" alt="" /> </noscript> </div> </div> <div href="#" class="content"> <div href="#" class="container"> <div> <div> <p>Issues & Policy</p> <h2 class="title">Customer Solutions & Programs</h2> </div> </div> </div> </div> </div> </div> </div> </div> <div> </div> <style> .widget p:last-child { margin-bottom: 0em; } </style> <div class="section"> <div class="container"> <div class="col-sm-12"> <div class="has-border-bottom"> <div class="widget"> <style> .table-story table { border: 0px !important; } .table-story tr td { border: 0px !important; } </style> <div class="section-title-group"> <h2 class="section-title">Overview</h2> </div> <div class=" content-block"> <div class="section-subtitle " style=""> <p>EEI member companies are committed to serving their customers and providing an increasingly seamless experience for all types of customers when it comes to meeting their energy needs. The EEI Customer Solutions teams focus on working with EEI member companies to enhance energy services and solutions for national corporate, military, and residential customers. The team also facilitates EEI member engagement in partnerships and strategic collaboration with national corporate and military customers on energy-related issues.</p> <div class="actions"> </div> <div class="actions"> </div> </div> </div> </div> </div> </div> </div> </div> <style> .keyfactrow { margin-left: 0rem; margin-right: 0rem; } </style> <div class="section hide-print"> <div class="container"> <div class="keyfactrow"> <div class="col-sm-12 "> <div class="has-border-bottom"> <div> <div class="align-center" style="margin-bottom: 10px;"> <h2 class="section-title">Key Focus Areas</h2> </div> </div> <div class="news-container"> <div class="news-featured-list justify-content-center"> <div class="slide col-sm-4 KeyFact keyfactpadding "> <figure class="banner-media"> <img src="/-/media/Project/EEI/Images/Issues-and-Policy/Customer-Solutions/CS_circle_NKA.jpg?h=220&w=220&la=en&hash=8E77ADE1393DA5430A188915BB4DA7D196AF2E81" class="CircleOnImage" style="margin:auto; margin-bottom: 15px;" alt="" /> </figure> <div class="Statistic align-center"> National Corporate Customers <center><div style="width: 50%;justify-content: center;border-bottom: 1px #F0AA24 solid;padding-bottom: 15px;letter-spacing: 2px;"></div></center> </div> <div class="CenterKeyFact align-center" style=" margin-top: 15px; font-size: 1.125rem; "> <p style="text-align: left;">Through EEI’s Corporate Customer Team and the National Key Accounts Program, electric companies engage and collaborate with their national corporate customers on their energy-related needs including energy resource mix, energy use and management, and electric transportation.</p> <p style="text-align: left;"><a href="/issues-and-policy/national-corporate-customers">Learn More</a></p> </div> <span class="visually-hidden">(Open external link)</span> </div> <div class="slide col-sm-4 KeyFact keyfactpadding "> <figure class="banner-media"> <img src="/-/media/Project/EEI/Images/Issues-and-Policy/CS_circle_DoD.jpg?h=220&w=220&la=en&hash=E78F37978149929F0917ADE92A6EB561DCF49211" class="CircleOnImage" style="margin:auto; margin-bottom: 15px;" alt="DOD" /> </figure> <div class="Statistic align-center"> Military Customers <center><div style="width: 50%;justify-content: center;border-bottom: 1px #F0AA24 solid;padding-bottom: 15px;letter-spacing: 2px;"></div></center> </div> <div class="CenterKeyFact align-center" style=" margin-top: 15px; font-size: 1.125rem; "> <p style="text-align: left;">The U.S. military is the nation’s largest energy consumer. EEI member companies across the United States actively engage in ongoing partnerships and strategic collaborations with the Department of Defense and all branches of the military to support military facility energy resiliency priorities, cyber and physical security, energy management, and other energy priorities that affect national security.</p> <p style="text-align: left;"><a href="/issues-and-policy/military-customers">Learn More</a></p> </div> <span class="visually-hidden">(Open external link)</span> </div> <div class="slide col-sm-4 KeyFact keyfactpadding "> <figure class="banner-media"> <img src="/-/media/Project/EEI/Images/Issues-and-Policy/Customer-Solutions/CS_circle_residential2.jpg?h=220&w=220&la=en&hash=5F097A87FB98C7CAB9DF4CD33A8C8B021CAA9AAA" class="CircleOnImage" style="margin:auto; margin-bottom: 15px;" alt="" /> </figure> <div class="Statistic align-center"> Residential Customers <center><div style="width: 50%;justify-content: center;border-bottom: 1px #F0AA24 solid;padding-bottom: 15px;letter-spacing: 2px;"></div></center> </div> <div class="CenterKeyFact align-center" style=" margin-top: 15px; font-size: 1.125rem; "> <p style="text-align: left;">To meet changing customer expectations, EEI member companies are reimagining the residential customer service model. By investing in advanced digital platforms and smart home energy management applications, and enabling more self-service functions, EEI member companies are creating a more seamless experience for their residential customers.</p> <p style="text-align: left;"><a href="/issues-and-policy/residential-customers">Learn More</a></p> </div> <span class="visually-hidden">(Open external link)</span> </div> </div> </div> </div> </div> </div> </div> </div> <div class="section"> <div class="container"> <div> <div class="col-sm-12"> <div class="has-border-bottom font-size-02" style=""> <div class="section-title-group"> <div> <h2 class="section-title">Electric Transportation Benefits Customers, Communities, and the Environment</h2> </div> </div> <div class="flex-container-left"> <div> <img src="/-/media/Project/EEI/Images/Issues-and-Policy/Customer-Solutions/Web_feature_graphic-3.jpg?h=320&w=500&la=en&hash=C057CD8E9EF0E92A749702AA13C663CE8BC23CAD" class="imageBorderClass" alt="" /> </div> <div> <style> .table-story table { border: 0px !important; } .table-story tr td { border: 0px !important; } </style> <div class=" content-block"> <div class="section-subtitle " style=""> <p>Electricity is a domestically produced transportation fuel that will transform our nation’s transportation sector. Today, the technology and infrastructure exist to promote transportation applications that move both people and goods using electricity as a fuel. This new generation of electric transportation will help the nation enter an era of clean transportation and reduce its dependence on foreign oil. Diversifying the transportation sector’s fuel mix also will enhance U.S. energy and economic security.</p> <div class="actions"> <p><a href="/issues-and-policy/electric-transportation" >Learn More</a></p> </div> <div class="actions"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="section"> <div class="container"> <div> <div class="col-sm-12"> <div class="has-border-bottom font-size-02" style=""> <div class="section-title-group"> <div> <h2 class="section-title">Institute for Electric Innovation</h2> </div> </div> <div class="flex-container-left"> <div> <img src="/-/media/Project/EEI/Images/Issues-and-Policy/Customer-Solutions/IEI_logo.png?h=539&w=2347&la=en&hash=BA712D3B7C2A682B42F0C5A2D9402A8C96C33C0B" class="" alt="" /> </div> <div> <style> .table-story table { border: 0px !important; } .table-story tr td { border: 0px !important; } </style> <div class=" content-block"> <div class="section-subtitle " style=""> <p>The Edison Foundation Institute for Electric Innovation focuses on advancing the adoption and application of new technologies that will strengthen and transform the power grid. IEI's members are the investor-owned electric utilities that represent about 70 percent of the US electric power industry. The membership is committed to an affordable, reliable, secure, and clean energy future.</p> <p>Visit the <a rel="noopener noreferrer" href="https://www.edisonfoundation.net/IEI" target="_blank">IEI Website</a></p> <div class="actions"> </div> <div class="actions"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="section hide-print"> <div class="container"> <div> <div class="col-sm-12"> <div class="widget has-border-bottom"> <div class="section-title-group"> <div> <h2 class="section-title">Additional Resources</h2> </div> </div> <div class="carousel slick-slideshow banners-carousel"> <div class="slide"> <a href="/-/media/Project/EEI/Documents/Issues-and-Policy/Customer_Solutions_Codes_and_Standards_Newsletter.pdf" class="banner autoWidth " target="_blank"> <figure class="banner-media GreyBorder" style="object-fit:contain;"> <img src="/-/media/Project/EEI/Images/Issues-and-Policy/Customer-Solutions/CS-Addl-Update-Energy-Codes.jpg?h=906&w=700&la=en&hash=5F40770A6D4B912D756FEA079DDC62E49870238D" alt="" /> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#icon-play-video"></use> </svg> </figure> <div class="banner-content"> <h3 class="banner-title">Update: Energy Codes for Buildings & Equipment Efficiency Standards</h3> </div> <span class="visually-hidden">(Open external link)</span> </a> </div> <div class="slide"> <a href="https://lsc-pagepro.mydigitalpublication.com/publication/?i=793241&p=54&view=issueViewer" class="banner autoWidth " target="_blank"> <figure class="banner-media GreyBorder" style="object-fit:contain;"> <img src="/-/media/Project/EEI/Images/Global/EP-Magazine_700x400.jpg?h=400&w=700&la=en&hash=69A4BCAA91ABBFCB46BE4532C6F6EAC87AEDC620" alt="" /> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#icon-play-video"></use> </svg> </figure> <div class="banner-content"> <span class="banner-meta">May/Jun 2023</span> <h3 class="banner-title">“Dedication to Service and to People”: Leo Denault on Creating Sustainable Value</h3> </div> <span class="visually-hidden">(Open external link)</span> </a> </div> </div> </div> </div> </div> </div> </div> <div class="section"> <div class="container"> <div class="col-sm-12"> <div class=""> <div class="section-title-group"> <div> <h2 class="section-title">Staff Contacts</h2> </div> </div> <div class="widget widget-split" style="padding-bottom:1.5em;"> <div class="spitted-width-01 member-resources section-subtitle"> <div> <ul class="banners-list"> <li style="margin-bottom:8px;"> <div> <b>Philip J. Dion</b><br /> Senior Vice President, Customer Solutions<br /> <a href="mailto:pdion@eei.org">pdion@eei.org</a><br /> 202-508-5508 </div> </li> <li style="margin-bottom:8px;"> <div> <b>Adam Cooper</b><br /> Managing Director, Customer Solutions; and Executive Director, Institute for Electric Innovation<br /> <a href="mailto:acooper@eei.org ">acooper@eei.org </a><br /> 202-508-5551 </div> </li> </ul> </div> </div> <div class="spitted-width-01 member-resources section-subtitle"> <div> <ul class="banners-list"> <li style="margin-bottom:8px;"> <div> <b>Steve Kiesner</b><br /> Senior Director, National Customer Solutions<br /> <a href="mailto:skiesner@eei.org">skiesner@eei.org</a><br /> 202-508-5414 </div> </li> </ul> </div> </div> <div class="spitted-width-01 member-resources section-subtitle"> <div> <ul class="banners-list"> <li style="margin-bottom:8px;"> <div> <b>Kellen Schefter</b><br /> Senior Director, Electric Transportation<br /> <a href="mailto:kschefter@eei.org">kschefter@eei.org</a><br /> 202-508-5511 </div> </li> </ul> </div> </div> </div> </div> </div> </div> </div> <div class="section-top-border"> <div class="container"> <div class="row"> <div class="col-sm-12"> <div class="widget"> <ul class="partners-footer"> <li> <a href="http://westandforenergy.com/" target="_blank" rel="noopener noreferrer"> <img src="/-/media/Project/EEI/Images/Global/Partners/partner-1.png" alt=""> <span class="visually-hidden">(Open external link)</span> </a> </li> <li> <a href="https://www.edisonfoundation.net/" target="_blank" rel="noopener noreferrer"> <img src="/-/media/Project/EEI/Images/Global/Partners/Edison-Foundation_logo.png" alt=""> <span class="visually-hidden">(Open external link)</span> </a> </li> <li> <a href="https://www.utilitiesunited.org/" target="_blank" rel="noopener noreferrer"> <img src="/-/media/Project/EEI/Images/Global/Partners/partner-3.png" alt=""> <span class="visually-hidden">(Open external link)</span> 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