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</nav> </div> </div> </div> </div> </div> </div> <div data-elementor-type="single-page" data-elementor-id="1040" class="elementor elementor-1040 elementor-location-single post-20333 page type-page status-publish hentry" data-elementor-post-type="elementor_library"> <div class="elementor-element elementor-element-c3a9296 e-flex e-con-boxed e-con e-parent" data-id="c3a9296" data-element_type="container" data-settings="{"background_background":"classic"}"> <div class="e-con-inner"> <div class="elementor-element elementor-element-22d2061 elementor-widget elementor-widget-breadcrumbs" data-id="22d2061" data-element_type="widget" data-widget_type="breadcrumbs.default"> <div class="elementor-widget-container"> <p id="breadcrumbs"><span><span><a href="https://medicinfo.nl/">Home</a></span> 聽聽<i class="fa-regular fa-chevron-right"></i>聽聽 <span class="breadcrumb_last" aria-current="page">Klachtenprotocol</span></span></p> </div> </div> <div class="elementor-element elementor-element-ce36e6f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading" data-id="ce36e6f" data-element_type="widget" data-widget_type="theme-post-title.default"> <div class="elementor-widget-container"> <h1 class="elementor-heading-title elementor-size-default">Klachtenprotocol</h1> </div> </div> </div> </div> <div class="elementor-element elementor-element-fe6bc1c e-con-full e-flex e-con e-parent" data-id="fe6bc1c" data-element_type="container"> <div class="elementor-element elementor-element-9d20381 elementor-widget elementor-widget-theme-post-content" data-id="9d20381" data-element_type="widget" data-widget_type="theme-post-content.default"> <div class="elementor-widget-container"> <div data-elementor-type="wp-page" data-elementor-id="20333" class="elementor elementor-20333" data-elementor-post-type="page"> <div class="elementor-element elementor-element-685b1a7 e-flex e-con-boxed e-con e-parent" data-id="685b1a7" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-21622a9 elementor-widget elementor-widget-text-editor" data-id="21622a9" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Versie: 1-7-2024</p> </div> </div> <div class="elementor-element elementor-element-0257bfc elementor-widget elementor-widget-text-editor" data-id="0257bfc" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Medicinfo zet zich iedere dag in om de best passende zorg te leveren aan cli毛nten die een zorgvraag hebben. Helaas kan het gebeuren dat onze dienstverlening niet helemaal verloopt zoals verwacht of gewenst. Mocht er naar aanleiding daarvan een klacht, vraag of feedback zijn voor ons team, dan willen we dat uiteraard graag van u horen, zodat we onze dienstverlening kunnen blijven verbeteren en met u op zoek kunnen gaan naar een oplossing. Hieronder vindt u als client daarvoor de benodigde informatie.</p> </div> </div> <div class="elementor-element elementor-element-ff85d9e elementor-widget elementor-widget-heading" data-id="ff85d9e" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 class="elementor-heading-title elementor-size-default">Het bespreekbaar maken van uw klacht</h3> </div> </div> <div class="elementor-element elementor-element-0f9a963 elementor-widget elementor-widget-text-editor" data-id="0f9a963" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>We krijgen het graag zo snel mogelijk te horen wanneer u niet tevreden bent. Bij voorkeur al in het contact met de zorgverlener zelf, zodat deze op dat moment samen met u op zoek kan gaan naar een mogelijke oplossing of een collega kan vragen om advies. Een andere, meer anonieme mogelijkheid is via het klanttevredenheidsonderzoek, waar u na ieder contact een uitnodiging voor krijgt.</p> </div> </div> <div class="elementor-element elementor-element-0fb06f4 elementor-widget elementor-widget-heading" data-id="0fb06f4" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 class="elementor-heading-title elementor-size-default">Schriftelijk melden van uw klacht</h3> </div> </div> <div class="elementor-element elementor-element-c934fc6 elementor-widget elementor-widget-text-editor" data-id="c934fc6" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Als het niet gelukt is om er samen uit te komen of als de klacht pas later ontstaat, dan kunt u de klacht melden via <a href="mailto:klachten@medicinfo.nl">klachten@medicinfo.nl</a>. Het helpt als u een duidelijke omschrijving van de klacht geeft, welke dienst (bv app of telefonie) het betreft, wanneer het heeft plaatsgevonden en hoe/wanneer er contact kan worden opgenomen met u.</p> </div> </div> <div class="elementor-element elementor-element-77b6982 elementor-widget elementor-widget-heading" data-id="77b6982" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 class="elementor-heading-title elementor-size-default">De behandeling van de klacht</h3> </div> </div> <div class="elementor-element elementor-element-3aeef98 elementor-widget elementor-widget-text-editor" data-id="3aeef98" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>U ontvangt binnen 5 werkdagen een ontvangstbevestiging van de klachtenfunctionaris, die uw centrale aanspreekpunt blijft en ervoor zorgt ervoor dat uw klacht adequaat wordt opgevolgd en binnen de daarvoor geldende termijnen wordt afgehandeld. De klachtenfunctionaris stelt zich uiteraard neutraal op, heeft geheimhoudingsplicht en houdt altijd het belang van beide partijen in het oog. Na verheldering van uw precieze vraag en het intern bespreken daarvan, komt de klachtenfunctionaris binnen zes weken met een gemotiveerde reactie op uw klacht. De interne afhandeling van uw klacht kan eenmalig met vier weken verlengd worden, daarna uitsluitend met uw toestemming.</p> </div> </div> <div class="elementor-element elementor-element-3162f5b elementor-widget elementor-widget-heading" data-id="3162f5b" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 class="elementor-heading-title elementor-size-default">Niet tevreden met de afhandeling van de klacht?</h3> </div> </div> <div class="elementor-element elementor-element-7339fc4 elementor-widget elementor-widget-text-editor" data-id="7339fc4" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Wanneer uw klacht naar uw inzicht niet naar tevredenheid is afgehandeld kunt u zich wenden tot de Geschillencommissie Zorg, waar Medicinfo bij is aangesloten (registratie<br />onder de naam TWA Medic-Info, relatienummer 40314). Uw klacht wordt dan dus een geschil, waarin deze onafhankelijke organisatie optreedt als bemiddelaar tussen u en Medicinfo. Hier vindt u een heldere beschrijving van de <a href="https://www.degeschillencommissiezorg.nl/komt-u-niet-tot-een-oplossing/" target="_blank" rel="noopener">werkwijze van de Geschillencommissie Zorg</a><span style="background-color: var( --e-global-color-6879118 ); color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);">. De Geschillencommissie Zorg doet gemiddeld binnen vier maanden een bindende uitspraak over de klacht, waar alle partijen zich aan moeten houden.</span></p> <p>Heeft u vragen over het bovenstaande? Stuur dan een email naar <a href="mailto: klachten@medicinfo.nl">klachten@medicinfo.nl</a>.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div data-elementor-type="footer" data-elementor-id="393" class="elementor elementor-393 elementor-location-footer" data-elementor-post-type="elementor_library"> <div class="elementor-element elementor-element-12447938 e-flex e-con-boxed e-con e-parent" data-id="12447938" data-element_type="container" data-settings="{"background_background":"classic"}"> <div class="e-con-inner"> <div class="elementor-element elementor-element-a6b552e e-con-full e-flex e-con e-child" data-id="a6b552e" data-element_type="container"> <div class="elementor-element elementor-element-aeb9ad7 elementor-widget elementor-widget-image" data-id="aeb9ad7" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img width="800" height="800" src="https://medicinfo.nl/wp-content/uploads/2024/01/logo_subtext_diap.svg" class="attachment-large size-large wp-image-1665" alt="" /> </div> </div> </div> <div class="elementor-element elementor-element-708c5a8 e-flex e-con-boxed e-con e-child" data-id="708c5a8" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-7146fdf elementor-widget elementor-widget-heading" data-id="7146fdf" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h4 class="elementor-heading-title elementor-size-default">Snel naar</h4> </div> </div> <div class="elementor-element elementor-element-08cdbdc elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="08cdbdc" data-element_type="widget" data-widget_type="icon-list.default"> <div class="elementor-widget-container"> <ul class="elementor-icon-list-items"> <li class="elementor-icon-list-item"> <a href="https://medicinfo.nl/hybride-regio-zorg/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="far fa-angle-right"></i> </span> <span class="elementor-icon-list-text">Hybride Regiozorg</span> </a> </li> <li class="elementor-icon-list-item"> <a href="https://medicinfo.nl/huisartsenposten/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="far fa-angle-right"></i> </span> <span class="elementor-icon-list-text">Huisartsenposten</span> </a> </li> <li class="elementor-icon-list-item"> <a href="https://medicinfo.nl/contact/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="far fa-angle-right"></i> </span> <span class="elementor-icon-list-text">Contact</span> </a> </li> </ul> </div> </div> </div> </div> <div class="elementor-element elementor-element-172ff7f2 e-con-full e-flex e-con e-child" data-id="172ff7f2" data-element_type="container"> <div class="elementor-element 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44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z"></path></svg> </div> </div> <div class="cmplz-divider cmplz-divider-header"></div> <div class="cmplz-body"> <div class="cmplz-message" id="cmplz-message-1-optin">Om de beste ervaringen te bieden, gebruiken wij technologie毛n zoals cookies om informatie over je apparaat op te slaan en/of te raadplegen. 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Als je geen toestemming geeft of uw toestemming intrekt, kan dit een nadelige invloed hebben op bepaalde functies en mogelijkheden.</div>  <div class="cmplz-categories"> <details class="cmplz-category cmplz-functional" > <summary> <span class="cmplz-category-header"> <span class="cmplz-category-title">Functioneel</span> <span class='cmplz-always-active'> <span class="cmplz-banner-checkbox"> <input type="checkbox" id="cmplz-functional-optin" data-category="cmplz_functional" class="cmplz-consent-checkbox cmplz-functional" size="40" value="1"/> <label class="cmplz-label" for="cmplz-functional-optin" tabindex="0"><span class="screen-reader-text">Functioneel</span></label> </span> Altijd actief </span> <span class="cmplz-icon cmplz-open"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" height="18" ><path d="M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z"/></svg> </span> </span> </summary> <div class="cmplz-description"> <span class="cmplz-description-functional">De technische opslag of toegang is strikt noodzakelijk voor het legitieme doel het gebruik mogelijk te maken van een specifieke dienst waarom de abonnee of gebruiker uitdrukkelijk heeft gevraagd, of met als enig doel de uitvoering van de transmissie van een communicatie over een elektronisch communicatienetwerk.</span> </div> </details> <details class="cmplz-category cmplz-preferences" > <summary> <span class="cmplz-category-header"> <span class="cmplz-category-title">Voorkeuren</span> <span class="cmplz-banner-checkbox"> <input type="checkbox" id="cmplz-preferences-optin" data-category="cmplz_preferences" class="cmplz-consent-checkbox cmplz-preferences" size="40" value="1"/> <label class="cmplz-label" for="cmplz-preferences-optin" tabindex="0"><span class="screen-reader-text">Voorkeuren</span></label> </span> <span class="cmplz-icon cmplz-open"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" height="18" ><path d="M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z"/></svg> </span> </span> </summary> <div class="cmplz-description"> <span class="cmplz-description-preferences">De technische opslag of toegang is noodzakelijk voor het legitieme doel voorkeuren op te slaan die niet door de abonnee of gebruiker zijn aangevraagd.</span> </div> </details> <details class="cmplz-category cmplz-statistics" > <summary> <span class="cmplz-category-header"> <span class="cmplz-category-title">Statistieken</span> <span class="cmplz-banner-checkbox"> <input type="checkbox" id="cmplz-statistics-optin" data-category="cmplz_statistics" class="cmplz-consent-checkbox cmplz-statistics" size="40" value="1"/> <label class="cmplz-label" for="cmplz-statistics-optin" tabindex="0"><span class="screen-reader-text">Statistieken</span></label> </span> <span class="cmplz-icon cmplz-open"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" height="18" ><path d="M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z"/></svg> </span> </span> </summary> <div class="cmplz-description"> <span class="cmplz-description-statistics">De technische opslag of toegang die uitsluitend voor statistische doeleinden wordt gebruikt.</span> <span class="cmplz-description-statistics-anonymous">De technische opslag of toegang die uitsluitend wordt gebruikt voor anonieme statistische doeleinden. Zonder dagvaarding, vrijwillige naleving door uw Internet Service Provider, of aanvullende gegevens van een derde partij, kan informatie die alleen voor dit doel wordt opgeslagen of opgehaald gewoonlijk niet worden gebruikt om je te identificeren.</span> </div> </details> <details class="cmplz-category cmplz-marketing" > <summary> <span class="cmplz-category-header"> <span class="cmplz-category-title">Marketing</span> <span class="cmplz-banner-checkbox"> <input type="checkbox" id="cmplz-marketing-optin" data-category="cmplz_marketing" class="cmplz-consent-checkbox cmplz-marketing" size="40" value="1"/> <label class="cmplz-label" for="cmplz-marketing-optin" tabindex="0"><span class="screen-reader-text">Marketing</span></label> </span> <span class="cmplz-icon cmplz-open"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" height="18" ><path d="M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z"/></svg> </span> </span> </summary> <div class="cmplz-description"> <span class="cmplz-description-marketing">De technische opslag of toegang is nodig om gebruikersprofielen op te stellen voor het verzenden van reclame, of om de gebruiker op een site of over verschillende sites te volgen voor soortgelijke marketingdoeleinden.</span> </div> </details> </div> </div> <div class="cmplz-links cmplz-information"> <a class="cmplz-link cmplz-manage-options cookie-statement" href="#" data-relative_url="#cmplz-manage-consent-container">Beheer opties</a> <a class="cmplz-link cmplz-manage-third-parties cookie-statement" href="#" data-relative_url="#cmplz-cookies-overview">Beheer diensten</a> <a class="cmplz-link cmplz-manage-vendors tcf cookie-statement" href="#" data-relative_url="#cmplz-tcf-wrapper">Beheer {vendor_count} leveranciers</a> <a class="cmplz-link cmplz-external cmplz-read-more-purposes tcf" target="_blank" rel="noopener noreferrer nofollow" href="https://cookiedatabase.org/tcf/purposes/">Lees meer over deze doeleinden</a> </div> <div class="cmplz-divider cmplz-footer"></div> <div class="cmplz-buttons"> <button class="cmplz-btn cmplz-accept">Accepteren</button> <button class="cmplz-btn cmplz-deny">Weigeren</button> <button class="cmplz-btn cmplz-view-preferences">Bekijk voorkeuren</button> <button class="cmplz-btn cmplz-save-preferences">Voorkeuren opslaan</button> <a class="cmplz-btn cmplz-manage-options tcf cookie-statement" href="#" data-relative_url="#cmplz-manage-consent-container">Bekijk voorkeuren</a> </div> <div class="cmplz-links cmplz-documents"> <a class="cmplz-link cookie-statement" href="#" data-relative_url="">{title}</a> <a class="cmplz-link privacy-statement" href="#" data-relative_url="">{title}</a> <a class="cmplz-link impressum" href="#" data-relative_url="">{title}</a> </div> </div> </div> <div id="cmplz-manage-consent" data-nosnippet="true"><button class="cmplz-btn cmplz-hidden cmplz-manage-consent manage-consent-1">Beheer toestemming</button> </div> <script> document.addEventListener('cmplz_before_cookiebanner', function() { if (cmplz_has_consent('statistics')) { enableButtonizer(); 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