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Webcast 5.4 Release Notes | GlobalMeet Support Center

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class="dropdown-search-dropdown card" role="menu"> <div class="dropdown-search-search"> <svg class="svg-icon" data-icon="search" role="presentation" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path d="M15.5 14h-.79l-.28-.27C15.41 12.59 16 11.11 16 9.5 16 5.91 13.09 3 9.5 3S3 5.91 3 9.5 5.91 16 9.5 16c1.61 0 3.09-.59 4.23-1.57l.27.28v.79l5 4.99L20.49 19l-4.99-5zm-6 0C7.01 14 5 11.99 5 9.5S7.01 5 9.5 5 14 7.01 14 9.5 11.99 14 9.5 14z"/> <path d="M0 0h24v24H0z" fill="none"/> </svg> <input refs="dropdown-search@searchInput" aria-label="Search" autocomplete="off" placeholder="Search" type="text"> </div> <div refs="dropdown-search@loading"> <div class="loading-container"> <div></div> <div></div> <div></div> </div> </div> <div refs="dropdown-search@listContainer" class="dropdown-search-list px-m"></div> </div> </div> <a href="https://helpgm.webcasts.com/books/documentation/page/webcast-54-release-notes" class="text-page icon-list-item outline-hover"> <span><svg class="svg-icon" data-icon="page" role="presentation" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path d="M0 0h24v24H0z" fill="none"/> <path d="M14 2H6c-1.1 0-1.99.9-1.99 2L4 20c0 1.1.89 2 1.99 2H18c1.1 0 2-.9 2-2V8l-6-6zm2 16H8v-2h8v2zm0-4H8v-2h8v2zm-3-5V3.5L18.5 9H13z"/> </svg></span> <span> Webcast 5.4 Release Notes </span> </a> </nav> </div> <main class="content-wrap card"> <div class="page-content clearfix" page-display="241"> <div class="pointer-container" id="pointer"> <div class="pointer anim " > <span class="icon mr-xxs"><svg class="svg-icon" data-icon="link" role="presentation" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path d="M3.9 12c0-1.71 1.39-3.1 3.1-3.1h4V7H7c-2.76 0-5 2.24-5 5s2.24 5 5 5h4v-1.9H7c-1.71 0-3.1-1.39-3.1-3.1zM8 13h8v-2H8v2zm9-6h-4v1.9h4c1.71 0 3.1 1.39 3.1 3.1s-1.39 3.1-3.1 3.1h-4V17h4c2.76 0 5-2.24 5-5s-2.24-5-5-5z"/> </svg> <svg class="svg-icon" data-icon="include" role="presentation" style="display:none;" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path d="M0 .5h24v24H0z" fill="none"/> <path d="M12 16.5l4-4h-3v-9h-2v9H8l4 4zm9-13h-6v1.99h6v14.03H3V5.49h6V3.5H3c-1.1 0-2 .9-2 2v14c0 1.1.9 2 2 2h18c1.1 0 2-.9 2-2v-14c0-1.1-.9-2-2-2z"/> </svg></span> <div class="input-group inline block"> <input readonly="readonly" type="text" id="pointer-url" placeholder="url"> <button class="button outline icon" data-clipboard-target="#pointer-url" type="button" title="Copy Link"><svg class="svg-icon" data-icon="copy" role="presentation" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm3 4H8c-1.1 0-2 .9-2 2v14c0 1.1.9 2 2 2h11c1.1 0 2-.9 2-2V7c0-1.1-.9-2-2-2zm0 16H8V7h11v14z"/> </svg></button> </div> </div> </div> <div dir="auto"> <h1 class="break-text" id="bkmrk-page-title">Webcast 5.4 Release Notes</h1> <div style="clear:left;"></div> <p id="bkmrk-released%3A-january-16"><strong>Released:</strong> January 16, 2021</p> <h1 id="bkmrk-new-features">New features</h1> <p id="bkmrk-except-for-480p-vide">Except for 480p video, these features are available by request.&nbsp;If you'd like the feature added to your account,&nbsp;contact your account representative.</p> <ul id="bkmrk-improved-high-resolu"> <li>Improved high resolution video for your events: <ul> <li>All webcast events now default to 480p high resolution video (16:9 widescreen player).</li> <li>A 720p&nbsp;high resolution option can be added to your account&nbsp;by request.</li> </ul> </li> <li>The new&nbsp;"interactive conferencing tools"&nbsp;virtual environment is now available by request. This&nbsp;is an enhanced version of the webcast portal experience that lets you&nbsp;increase&nbsp;audience interaction. <ul> <li>Add custom content to the home page (also called the portal agenda page)</li> <li>Host a series of&nbsp;webcast sessions</li> <li>Add Chat and Q&amp;A that spans all webcasts in the series</li> <li>Use tabs to organize downloads and additional resources <p><a href="https://helpgm.webcasts.com/uploads/images/gallery/2022-06/Zo0amVCWUbsYJWwQ-image-1654877328793.png" target="_blank" rel="noopener"><img src="https://helpgm.webcasts.com/uploads/images/gallery/2022-06/scaled-1680-/Zo0amVCWUbsYJWwQ-image-1654877328793.png" alt="image-1654877328793.png"></a></p> </li> </ul> </li> <li>Screen share for Video Bridge events is now available. This requires the 720p&nbsp;high resolution video option. You cannot screen share using Firefox at 720p.</li> <li>FINRA Compliance. Hosts can now be blind copied on all customer-facing communication sent from the webcast service, for archival purposes.&nbsp;This is a FINRA requirement for financial institutions.</li> <li>Schedule events to run&nbsp;at 5-minute intervals for more flexible event start times.</li> <li>New language templates are available. You can now set up your event&nbsp;in Czech, Polish, Romanian, and Vietnamese.</li> </ul> <h1 id="bkmrk-updates-and-enhancem">Updates and enhancements</h1> <ul id="bkmrk-system-requirements-"> <li>System requirements updates: <ul> <li>Windows 7 and Flash are&nbsp;no longer supported.</li> <li>Minimum OS and browser versions are now&nbsp;iOS 12, macOS&nbsp;10.14, Microsoft Edge 82, Chrome 82, and&nbsp;Firefox 78.</li> <li>Minimum recommended hardware are now 2 Ghz and 4 MB RAM.</li> </ul> </li> <li>Event Library (My Events). The event list and navigation tree at left adjust to your browser size.</li> <li>Usability improvements to make the mobile viewer&nbsp;experience responsive, accommodating different screen sizes.</li> <li>M4A files are now supported. On the Event Content tab, you can upload M4A&nbsp;audio files as primary clips. Supported audio formats are&nbsp;MP3 and&nbsp;M4A.</li> <li>Audio archives are now&nbsp;provided as MP3 files on the Event Summary page; previously recordings were in M4A format.&nbsp;The&nbsp;MP3 format is more widely accepted by transcription vendors.</li> <li>The expiration date for an event archive (replay) is&nbsp;now included&nbsp;on the Event Summary tab, under Event Details.</li> <li>On-Demand Studio.&nbsp;You can now delete a slide deck from an archived event, even if the&nbsp;event script&nbsp;for the live event contains one or more of its slides in the timeline.</li> <li>Portals can now list up to&nbsp;999 events and replays&nbsp;instead of 99.</li> <li>Q&amp;A. On Event Setup, you can change the title of the Answered Questions&nbsp;tab and&nbsp;choose to display the total number of answered questions.&nbsp;</li> <li>Reminder and follow-up emails. To ensure these emails can be sent, you must create them at least 20 minutes before the scheduled send time.</li> <li>Report updates: <ul> <li>To ensure reports include all&nbsp;relevant event data, we recommend waiting until 30 minutes after the event ends to run reports.</li> <li>Audience Details report. You can see&nbsp;the number of people who&nbsp;unsubscribed from event emails.</li> <li>System Usage report&nbsp;(if available).&nbsp;New options let you retrieve viewer counts for the event&nbsp;replay (Unique OD Viewers) and the&nbsp;Simulated Live event (Unique SimLive Viewers).&nbsp;The report also includes the number of slide decks uploaded per event.</li> </ul> </li> </ul> <h1 id="bkmrk-bug-fixes">Bug fixes</h1> <ul id="bkmrk-live-studio-issues%3A-"> <li>Live Studio issues: <ul> <li>If a presenter joined and the&nbsp;event wasn't able to determine their location based on their IP address, the USA dial-in number wasn't displayed as expected.</li> <li>Captions are cut off on audio events and video events that use the&nbsp;320px&nbsp;player.</li> <li>Questions with &lt; and &gt; characters seemed to be submitted successfully, but they were not. Added an error message to inform viewers that&nbsp;&lt; and &gt; are not acceptable characters.&nbsp;</li> </ul> </li> <li>On-Demand Studio issues: <ul> <li>Layout switches were not updated on the timeline&nbsp;if you used&nbsp;Cut Heads/Tails to adjust the start and end times of the event. Layout switches remained at their original timestamps.</li> </ul> </li> <li>On-Demand event issues: <ul> <li>Sometimes the&nbsp;jump points panel (list of slides or other content changes in the event)&nbsp;didn't open or couldn't be closed.</li> <li>If an event began with a layout other than the default,&nbsp;there was a short delay while the player switched from the default layout to the one used at the start of&nbsp;the event.&nbsp;</li> </ul> </li> <li>Exams and Certification. Including a pipe ( | ) symbol in the certificate title causes issues when trying to resend the certificate.</li> <li>Email &amp; Marketing tab. When you edited a follow-up email that was scheduled at top of&nbsp;the hour or :05 minutes after, the minutes field was cleared and you had to fix the time before saving. <p><a href="https://helpgm.webcasts.com/uploads/images/gallery/2022-06/kTM6IiK3neHr95M4-image-1654877343482.png" target="_blank" rel="noopener"><img src="https://helpgm.webcasts.com/uploads/images/gallery/2022-06/scaled-1680-/kTM6IiK3neHr95M4-image-1654877343482.png" alt="image-1654877343482.png"></a></p> <p><img class="internal default" src="https://helpgm.webcasts.com/@api/deki/files/16248/FollowupEmail-Edit-TimeError.png" alt=""></p> </li> <li>Portal with disclaimer. When you clicked&nbsp;<strong>I do not acknowledge</strong>, the page showed the date December 12, 2012 and the&nbsp;message denying you access. The date is no longer displayed.</li> </ul> </div> </div> </main> <div id="sibling-navigation" class="grid half collapse-xs items-center mb-m px-m no-row-gap fade-in-when-active print-hidden"> <div> <a href="https://helpgm.webcasts.com/books/documentation/page/webcast-57-release-notes" class="outline-hover no-link-style block rounded"> <div class="px-m pt-xs text-muted">Previous</div> <div class="inline-block"> <div class="icon-list-item no-hover"> <span class="text-page "><svg class="svg-icon" data-icon="page" role="presentation" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path d="M0 0h24v24H0z" fill="none"/> <path d="M14 2H6c-1.1 0-1.99.9-1.99 2L4 20c0 1.1.89 2 1.99 2H18c1.1 0 2-.9 2-2V8l-6-6zm2 16H8v-2h8v2zm0-4H8v-2h8v2zm-3-5V3.5L18.5 9H13z"/> </svg></span> <span>Webcast 5.7 Release Notes</span> </div> </div> </a> </div> <div> <a href="https://helpgm.webcasts.com/books/documentation/page/webcast-565-release-notes" class="outline-hover no-link-style block rounded 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