Online application form - FAQs | Frequently asked questions

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node-body clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><dl class="ckeditor-accordion"> <dt> <p>How can I apply online?</p> </dt> <dd> <p>Applications should be made online via the School's <a href="https://apply.lshtm.ac.uk/">online Applicant Portal</a>. Please read the <a href="/files/msc-application-guidance.pdf">guidance notes</a> (pdf)<strong> </strong>to help you through all the steps of the application form.</p> </dd> <dt>Which web browsers support the online application form?</dt> <dd> <p>The Applicant Portal supports most popular web browsers. However, if you are using Internet Explorer, please ensure that you are using version 9 or above. Older versions of <a href="http://windows.microsoft.com/en-us/internet-explorer/download-ie">Internet Explorer</a> are not supported. Alternatively, please try using either <a href="http://www.mozilla.org/">Mozilla Firefox</a> or <a href="https://www.google.com/intl/en/chrome">Google Chrome</a>.</p> </dd> <dt>My email account has already been used in the registration process, what can I do?</dt> <dd> <p>If the email address you wish to use already exists in the School's application system, you will have previously registered an account with us. You will need to use the log in credentials for this account to gain access to the applicant portal.</p> <p>If you have forgotten your original password for this account, please click on the “Forgot your password” link on the <a href="https://apply.lshtm.ac.uk/login">applicant portal login page</a> and follow the instructions on screen to retrieve your password.</p> </dd> <dt>The system won't let me register a new account</dt> <dd> <p>If you are unable to register a new account, please ensure that you are completing all of the required fields on the 'Applicant Registration' page.</p> <p>If you have previously registered an account, you will not be able to register a new account using the same email address. You will need to use your existing account details (email and password) to login – see above.</p> <p>If you have forgotten your original password for this account, please click on the “<a href="https://apply.lshtm.ac.uk/oaf/index.php/auth/forgot_password">Forgot your password</a>” link on the applicant portal login page and follow the instructions on screen to retrieve your password.</p> <p>If you have passed all of the above checks and are still unable to register an account, please contact our technical support staff at <a href="mailto:servicedesk@lshtm.ac.uk">servicedesk@lshtm.ac.uk</a>.</p> </dd> <dt>When will I receive the account activation email?</dt> <dd> <p>After successfully registering an account within the Applicant Portal, please allow a couple of minutes for the account activation email to arrive in your email inbox.</p> <p>Please ensure that you check your junk/spam folder to see if the email has been stored there. The email you receive will be from '<a href="mailto:no-reply@lshtm.ac.uk">no-reply@lshtm.ac.uk</a>'.</p> <p>Additionally, please ensure that you add “lshtm.ac.uk” to your email account safe list so that any further email communication sent from the School is received quickly into your main email inbox.</p> </dd> <dt>How do I activate my account?</dt> <dd> <p>If you have successfully registered within the Applicant Portal, you will need to click the activation link in the email sent to you. Please activate your account before trying to log in to the system for the first time.</p> </dd> <dt>There are red crosses displayed within my application, what do these mean?</dt> <dd> <p>If you are seeing red crosses within your application form, it means that a particular section of the form is incomplete or hasn’t passed the validation for a particular field.</p> <p>Applications cannot be submitted whilst there are incomplete sections or validation errors. Please review the specific section and check for errors. If you still cannot fix the problem please contact <a href="mailto:servicedesk@lshtm.ac.uk">servicedesk@lshtm.ac.uk</a>. Please note you must contact us by email, and not telephone.</p> </dd> <dt>What document formats can be uploaded?</dt> <dd> <p>You can upload documents as Word Documents (*.doc/docx) or PDF documents (*.pdf)</p> <p>Please note, the document size should not exceed <strong>5 MB</strong>, or it will not be accepted by the Applicant Portal.</p> </dd> <dt>Where can I find my applicant reference number?</dt> <dd> <p>This is displayed within the "Manage Your Applications" screen or when you view your application.</p> </dd> </dl> <h4>For all online application-related queries, please contact the School's IT Service Desk via email only at <a href="mailto:servicedesk@lshtm.ac.uk">servicedesk@lshtm.ac.uk</a>.</h4> <p>(Please note: The School does not provide telephone support for Online Application queries)</p></div> </div>  <div class="links"> </div>  </article>  </div> </div> 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