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onclick="location.href='https://web.archive.org/web/20060820075740/http://www.bigpond.com/help/servicestatus/default.asp'"> <div class="navcell_top"></div> <div class="navcell">Service Status</div> <div class="navcell_bottom"></div> </div> <div onmouseover="this.style.fontWeight='bold'" onmouseout="this.style.fontWeight='normal'" onclick="location.href='https://web.archive.org/web/20060820075740/http://www.bigpond.com/help/ContactUs/default.asp'"> <div class="navcell_top"></div> <div class="navcell_open">Contact Us</div> </div> <div class="spacer"></div> <div class="ndc" onmouseover="this.className='nlc'" onmouseout="this.className='ndc'" onclick="location.href='https://web.archive.org/web/20060820075740/http://www.bigpond.com/help/ContactUs/MisuseService/default.asp'">Report Misuse of Service</div> <div class="nbc"></div> </div>  </td> <td width="9" class="spacerColumn" rowspan="2"><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/sin.gif" width="9" height="1" alt=""/></td> <td valign="top" id="centerColumn" class="centreColHeaderRow">  <div style="PADDING-BOTTOM: 10px"><img title="Contact Us" alt="BigPond Sales" src="/web/20060820075740im_/http://my.bigpond.com/help/img/contact_us_hdr.gif" border="0"></div> <div class="SplitBoxModule"> <div class="SplitBoxModuleLeft" style="float:left;width:49%"> <div class="PromoModule" style="background-color:#F0F7FA"> <table cellpadding="0" cellspacing="0" border="0" bgcolor="transparent" style="background-color:transparent;width:100%"> <tr> <td><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/modules/crn_topleft.gif" width="4" height="100%" alt=""/></td> <td style="background:#0075B0;width:100%;height:20px;"><span class="PromoModuleHeading">Sales</span></td> <td><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/modules/crn_topright.gif" width="4" height="100%" alt=""/></td> </tr> </table> <div class="PromoModuleBody"> <div class="PromoModuleBodySnippets "> <div style="line-height:0px;font-size:0px;width:100%"> </div> <div style="PADDING-BOTTOM: 8px">If you're interested in:</div> <ul> <li>A new broadband service</li><li>A new dial-up service</li><li>Upgrading your dial-up connection</li><li>Additional services</li></ul> <div style="PADDING-BOTTOM: 17px"> </div><a href="/web/20060820075740/http://my.bigpond.com/help/contactus/sales/default.jsp" target="_self">Contact Sales</a> </div> </div> <table cellpadding="0" cellspacing="0" border="0" bgcolor="transparent" style="background-color:transparent;width:100%"> <tr> <td><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/modules/crnbl.gif" width="3" height="3" alt=""/></td> <td style="border-bottom:1px solid #0075B0;width:100%"><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/sin.gif" width="3" height="2" alt=""/></td> <td><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/modules/crnbr.gif" width="3" height="3" alt=""/></td> </tr> </table> </div> <div style="font-size:6px"> </div> <div style="clear:both;font-size:6px"> </div> </div> <div class="SplitBoxModuleRight" style="float:right;width:49%"> <div class="PromoModule" style="background-color:#F0F7FA"> <table cellpadding="0" cellspacing="0" border="0" bgcolor="transparent" style="background-color:transparent;width:100%"> <tr> <td><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/modules/crn_topleft.gif" width="4" height="100%" alt=""/></td> <td style="background:#0075B0;width:100%;height:20px;"><span class="PromoModuleHeading">Billing and accounts</span></td> <td><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/modules/crn_topright.gif" width="4" height="100%" alt=""/></td> </tr> </table> <div class="PromoModuleBody"> <div class="PromoModuleBodySnippets "> <div style="line-height:0px;font-size:0px;width:100%"> </div> <div style="PADDING-BOTTOM: 8px"> For help with:</div> <ul> <li>Your bill</li><li>Your usage</li><li>Your plan details</li><li>Your username or password</li><li>Additional mailboxes </li></ul><br><a href="/web/20060820075740/http://my.bigpond.com/help/contactus/accounts/default.jsp" target="_self">Contact Billing and Accounts</a> </div> </div> <table cellpadding="0" cellspacing="0" border="0" bgcolor="transparent" style="background-color:transparent;width:100%"> <tr> <td><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/modules/crnbl.gif" width="3" height="3" alt=""/></td> <td style="border-bottom:1px solid #0075B0;width:100%"><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/sin.gif" width="3" height="2" alt=""/></td> <td><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/modules/crnbr.gif" width="3" height="3" alt=""/></td> </tr> </table> </div> <div style="font-size:6px"> </div> <div style="clear:both;font-size:6px"> </div> </div> </div> <div style="clear:both;font-size:6px"> </div> <div class="SplitBoxModule"> <div class="SplitBoxModuleLeft" style="float:left;width:49%"> <div class="PromoModule" style="background-color:#F0F7FA"> <table cellpadding="0" cellspacing="0" border="0" bgcolor="transparent" style="background-color:transparent;width:100%"> <tr> <td><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/modules/crn_topleft.gif" width="4" height="100%" alt=""/></td> <td style="background:#0075B0;width:100%;height:20px;"><span class="PromoModuleHeading">Technical support</span></td> <td><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/modules/crn_topright.gif" width="4" height="100%" alt=""/></td> </tr> </table> <div class="PromoModuleBody"> <div class="PromoModuleBodySnippets "> <div style="line-height:0px;font-size:0px;width:100%"> </div> <div style="PADDING-BOTTOM: 8px">For help with:</div> <ul> <li>Sending and receiving email</li><li>Connecting to BigPond</li><li>Your modem </li></ul> <div style="PADDING-BOTTOM: 23px"> </div> <a href="/web/20060820075740/http://my.bigpond.com/help/contactus/techsupport/default.jsp" target="_self">Contact Technical Support</a> </div> </div> <table cellpadding="0" cellspacing="0" border="0" bgcolor="transparent" style="background-color:transparent;width:100%"> <tr> <td><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/modules/crnbl.gif" width="3" height="3" alt=""/></td> <td style="border-bottom:1px solid #0075B0;width:100%"><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/sin.gif" width="3" height="2" alt=""/></td> <td><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/modules/crnbr.gif" width="3" height="3" alt=""/></td> </tr> </table> </div> <div style="font-size:6px"> </div> <div style="clear:both;font-size:6px"> </div> </div> <div class="SplitBoxModuleRight" style="float:right;width:49%"> <div class="PromoModule" style="background-color:#F0F7FA"> <table cellpadding="0" cellspacing="0" border="0" bgcolor="transparent" style="background-color:transparent;width:100%"> <tr> <td><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/modules/crn_topleft.gif" width="4" height="100%" alt=""/></td> <td style="background:#0075B0;width:100%;height:20px;"><span class="PromoModuleHeading">Broadband orders</span></td> <td><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/modules/crn_topright.gif" width="4" height="100%" alt=""/></td> </tr> </table> <div class="PromoModuleBody"> <div class="PromoModuleBodySnippets "> <div style="line-height:0px;font-size:0px;width:100%"> </div> <div style="PADDING-BOTTOM: 8px"> For help with:</div> <ul> <li>Tracking your order</li><li>Changing your order</li><li>Checking appointment times </li></ul> <div style="PADDING-BOTTOM: 23px"> </div> <a href="/web/20060820075740/http://my.bigpond.com/help/contactus/activations/default.jsp" target="_self">Contact Activations</a> </div> </div> <table cellpadding="0" cellspacing="0" border="0" bgcolor="transparent" style="background-color:transparent;width:100%"> <tr> <td><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/modules/crnbl.gif" width="3" height="3" alt=""/></td> <td style="border-bottom:1px solid #0075B0;width:100%"><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/sin.gif" width="3" height="2" alt=""/></td> <td><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/modules/crnbr.gif" width="3" height="3" alt=""/></td> </tr> </table> </div> <div style="font-size:6px"> </div> <div style="clear:both;font-size:6px"> </div> </div> </div> <div style="clear:both;font-size:6px"> </div>  <span style="width:405px;" width="100%"> </span> </td> <td width="149" valign="top" id="rightColumn" class="centreColHeaderRow" style="padding-top:8px;padding-left:10px;width:149px">  <div style="PADDING-BOTTOM: 26px"> </div> <div class="PromoModule" style="background-color:#EDEDED"> <table cellpadding="0" cellspacing="0" border="0" bgcolor="transparent" style="background-color:transparent;width:100%"> <tr> <td><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/modules/topl_grey.gif" width="4" height="100%" alt=""/></td> <td style="background:#CCCCCC;width:100%;height:20px;"><span class="PromoModuleHeading">Open 24x7</span></td> <td><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/modules/topr_grey.gif" width="4" height="100%" alt=""/></td> </tr> </table> <div class="PromoModuleBody" style="border:none"> <div class="PromoModuleBodySnippets "> <div style="line-height:0px;font-size:0px;width:100%"> </div> Manage your account when it suits you at My BigPond.<br><br>Change your plan, view your usage, manage your additional mailboxes and more. <div style="PADDING-BOTTOM: 24px"> </div> <a href="https://web.archive.org/web/20060820075740/https://bigpond.com/mybigpond/" target="_self">Visit My Bigpond</a> </div> </div> <table cellpadding="0" cellspacing="0" border="0" bgcolor="transparent" style="background-color:transparent;width:100%"> <tr> <td></td> <td style="width:100%"><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/sin.gif" width="3" height="2" alt=""/></td> <td></td> </tr> </table> </div> <div style="font-size:6px"> </div> <div style="PADDING-BOTTOM: 2px"> </div> <div class="PromoModule" style="background-color:#EDEDED"> <table cellpadding="0" cellspacing="0" border="0" bgcolor="transparent" style="background-color:transparent;width:100%"> <tr> <td><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/modules/topl_grey.gif" width="4" height="100%" alt=""/></td> <td style="background:#CCCCCC;width:100%;height:20px;"><span class="PromoModuleHeading">Service Status</span></td> <td><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/modules/topr_grey.gif" width="4" height="100%" alt=""/></td> </tr> </table> <div class="PromoModuleBody" style="border:none"> <div class="PromoModuleBodySnippets "> <div style="line-height:0px;font-size:0px;width:100%"> </div> Your problem may be caused by an outage or maintenance.<br><br> Check your service status before you contact us.<br><br><a href="https://web.archive.org/web/20060820075740/http://www.bigpond.com/help/servicestatus/" target="_self">Check your service status</a> </div> </div> <table cellpadding="0" cellspacing="0" border="0" bgcolor="transparent" style="background-color:transparent;width:100%"> <tr> <td></td> <td style="width:100%"><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/sin.gif" width="3" height="2" alt=""/></td> <td></td> </tr> </table> </div> <div style="font-size:6px"> </div>  </td> <td rowspan="2" width="4"><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/sin.gif" width="4" height="1" alt=""/></td> </tr> </table> </div><br/> <div id="footerBg"> <div class="universalHeaderFooter"> <div class="universalDividerBlue"><img src="/web/20060820075740im_/http://my.bigpond.com/lib/img/sin.gif" width="1" height="1" alt=""/></div> <div class="universalDividerWhite"><img 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