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禄 <span class="breadcrumb_last" aria-current="page">Justificante de retraso</span></span></pre> </div></div></div></div></div></div></div></section><section class="l-section wpb_row container formulari_responsive height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default reversed stacking_default"><div class="vc_col-sm-4 wpb_column vc_column_container columna_izq"><div class="vc_column-inner"><div class="wpb_wrapper"><style data-type="us_custom-css">.w-image img{border-radius:0}</style><style data-type="vc_shortcodes-custom-css">.vc_custom_1590483353167{margin-top:36px!important}.vc_custom_1590483353167{margin-top:36px!important}.vc_custom_1590483353167{margin-top:36px!important}</style><section class="l-section wpb_row us_custom_a320a16d height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container has_bg_color"><div class="vc_column-inner us_custom_b069dd80"><div class="wpb_wrapper"><div class="wpb_text_column us_custom_13fe78d4 has_text_color"><div class="wpb_wrapper"><p>Atenci贸n al cliente</p> </div></div><div class="wpb_text_column us_custom_38e0c529 has_text_color"><div class="wpb_wrapper"><p>012</p> </div></div><div class="wpb_text_column us_custom_df9367d9 has_text_color"><div class="wpb_wrapper"><p>gencat.cat</p> </div></div><div class="wpb_text_column us_custom_621bd298 has_text_color"><div class="wpb_wrapper"><p>Tel茅fono de reclamaciones</p> </div></div><div class="wpb_text_column us_custom_20e789a7 has_text_color"><div class="wpb_wrapper"><p><img decoding="async" style="vertical-align: middle; margin-right: 5px;" src="/wp-content/uploads/2020/05/tel.png" alt="" />900 90 15 15</p> </div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_separator_no_text vc_custom_1590483353167 wpb_content_element vc_custom_1590483353167 wpb_content_element" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#979797;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#979797;" class="vc_sep_line"></span></span> </div><div class="wpb_text_column us_custom_7c3f5f3e has_text_color"><div class="wpb_wrapper"><p><strong>Informaci贸n de acceso para personas con movilidad reducida (PMR) en la estaci贸n de Pla莽a Catalunya</strong></p> </div></div><div class="wpb_text_column us_custom_d3929694"><div class="wpb_wrapper"><p style="margin-bottom: 0;"><strong>驴C贸mo acceder a la estaci贸n y los andenes?</strong></p> <p style="padding-left: 40px;">1 – La estaci贸n de Pla莽a Catalunya dispone de dos vest铆bulos, uno junto Bergara-Pelai y otro junto Rambla. Se puede acceder a la estaci贸n con el ascensor ubicado en la calle Pelai, n煤m. 62, cruce con Rambla de Catalunya, o bien con el ascensor ubicado en la calle de Bergara, n煤m. 7, cruce con calle de Balmes. Pasadas las validadoras de cualquiera de los dos vest铆bulos de la estaci贸n, se dispone de ascensor para bajar en los andenes.</p> <p style="margin-bottom: 0;"><strong style="margin-bottom: 0;">驴C贸mo acceder al Centro de Atenci贸n al Cliente (CAC)?</strong></p> <p style="padding-left: 40px;">2 – Se encuentra situado en el vest铆bulo lado calle Bergara de la estaci贸n de Pla莽a Catalunya. El ascensor ubicado en la calle Bergara, n煤m. 7, cruce con calle de Balmes, conecta la calle con el vest铆bulo de Pla莽a Catalunya donde encontrar谩 agentes de FGC, los puntos de ayuda y de venta de t铆tulos de transporte, las validadoras para acceder a los andenes y el Centro de Atenci贸n al Cliente (CAC).</p> </div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_separator_no_text vc_custom_1590483353167 wpb_content_element vc_custom_1590483353167 wpb_content_element" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#979797;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#979797;" class="vc_sep_line"></span></span> </div><div class="wpb_text_column us_custom_6284cc9e has_text_color"><div class="wpb_wrapper"><p><strong>Personas con problemas de audici贸n</strong></p> </div></div><div class="wpb_text_column us_custom_898176d4 has_text_color"><div class="wpb_wrapper"><p>SMS: <span style="color: #6f6e6e;">675 78 70 02</span><br /> FAX: <span style="color: #6f6e6e;">93 366 32 36</span><br /> E-mail: <span style="color: #6f6e6e;"><a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="97f4fef4e5e2f5fed7f1f0f4b9f4f6e3">[email protected]</a></span></p> <div id="gtx-trans" style="position: absolute; left: 31px; top: 30.9006px;"> <div class="gtx-trans-icon"></div> </div> </div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_separator_no_text vc_custom_1590483353167 wpb_content_element vc_custom_1590483353167 wpb_content_element" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#979797;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#979797;" class="vc_sep_line"></span></span> </div><div class="g-cols wpb_row us_custom_2ffbc64a via_flex valign_top 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/></a></div></div></div></div></div></div></div></div></div></div></section> <section class="l-section wpb_row us_custom_b6a72ce1 height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner us_custom_08a44c5c"><div class="wpb_wrapper"><div class="w-image align_center"><div class="w-image-h"><img decoding="async" width="688" height="414" src="https://www.fgc.cat/wp-content/uploads/2020/05/faqs_aside_2x.jpg" class="attachment-large size-large" alt="Icono informacion" loading="lazy" srcset="https://www.fgc.cat/wp-content/uploads/2020/05/faqs_aside_2x.jpg 688w, https://www.fgc.cat/wp-content/uploads/2020/05/faqs_aside_2x-600x361.jpg 600w, https://www.fgc.cat/wp-content/uploads/2020/05/faqs_aside_2x-300x181.jpg 300w" sizes="(max-width: 688px) 100vw, 688px" /></div></div><div class="g-cols wpb_row us_custom_718cace0 via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner us_custom_15ad39e0"><div class="wpb_wrapper"><div class="wpb_text_column us_custom_632d41e4 has_text_color"><div class="wpb_wrapper"><p>Tienes alguna duda?</p> </div></div><div class="wpb_text_column us_custom_223514a9 has_text_color"><div class="wpb_wrapper"><p>Preguntas frecuentes</p> </div></div><div class="wpb_text_column us_custom_77344615 has_text_color"><div class="wpb_wrapper"><p>Consulta las respuestas a las preguntas m谩s frecuentes de los usuarios.</p> </div></div></div></div></div></div> <div class="wpb_raw_code wpb_raw_html wpb_content_element float-right us_custom_0fed2ce7" > <div class="wpb_wrapper"> <div class="fgc-button"> <a href="/es/faq/" target="_self" title=""> <div class="fgc-button-content"> FAQ's<img decoding="async" class="fgc-button-icon" src="/wp-content/uploads/2020/05/combined-shape.png" alt=""> </div> </a> </div> </div> </div> </div></div></div></div></div></section> </div></div></div><div class="vc_col-sm-8 wpb_column vc_column_container link_drank_gree"><div class="vc_column-inner us_custom_2b8a9fe4"><div class="wpb_wrapper"><h1 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >JUSTIFICANTE DE RETRASO</h1><div class="wpb_text_column"><div class="wpb_wrapper"><p>Pod茅is solicitar vuestros justificantes de retraso a trav茅s de la direcci贸n <a href="/cdn-cgi/l/email-protection#553f2026213c333c36343b21153332367b363421"><span class="__cf_email__" data-cfemail="cca6b9bfb8a5aaa5afada2b88caaabafe2afadb8">[email protected]</span></a></p> </div></div></div></div></div></div></div></section><section class="l-section wpb_row us_custom_b4718992 height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><section class="l-section wpb_row us_custom_82104407 link_drank_gree height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner us_custom_9ab4437c"><div class="wpb_wrapper"><div class="wpb_text_column us_custom_ac7f09d1 has_text_color"><div class="wpb_wrapper"><p>Centros de atenci贸n al cliente</p> </div></div><div class="g-cols wpb_row us_custom_9ffd512c via_flex valign_top type_default stacking_default"><div class="vc_col-sm-6 wpb_column vc_column_container has_bg_color"><div class="vc_column-inner us_custom_72565e22"><div class="wpb_wrapper"><div class="wpb_text_column us_custom_d8ec7102 has_text_color"><div class="wpb_wrapper"><p><img decoding="async" style="vertical-align: middle; margin-right: 10px;" src="/wp-content/uploads/2020/05/comunic.png" alt="" />Pla莽a Catalunya</p> </div></div><div class="wpb_text_column us_custom_49b00f61 has_text_color"><div class="wpb_wrapper"><p>Ubicaci贸n</p> </div></div><div class="wpb_text_column us_custom_7071ba1f has_text_color"><div class="wpb_wrapper"><div class="value">Situado al vest铆bulo junto a la calle Bergara de la estaci贸n de Pla莽a Catalunya. El acceso para personas con movilidad reducida (PMR) por el ascensor situado en la calle de Bergara, n.潞 7, cruce con calle de Balmes.</div> </div></div><div class="wpb_text_column us_custom_49b00f61 has_text_color"><div class="wpb_wrapper"><p>Horario</p> </div></div><div class="wpb_text_column us_custom_7366f3f5 has_text_color"><div class="wpb_wrapper"><div class="value">De 8 a 20 h<br /> (de Lunes a Viernes laborables)</div> </div></div><div class="wpb_text_column us_custom_f4d24c68 has_text_color"><div class="wpb_wrapper"><p><a href="https://citaprevia.fgc.cat/fgc/?idioma=es_ES&id_oficina_sele=1#nbb">Pedir cita previa<img decoding="async" style="vertical-align: middle; margin-left: 10px;" src="/wp-content/uploads/2020/05/right-1.png" alt="" /></a></p> </div></div><div class="wpb_text_column us_custom_6f32febf has_text_color"><div class="wpb_wrapper"><p><a href="https://goo.gl/maps/aSbmMAXEq7mxWbMAA">Consulta la ubicaci贸n en Google Maps<img decoding="async" style="vertical-align: middle; margin-left: 10px;" src="/wp-content/uploads/2020/05/right-1.png" alt="" /></a></p> </div></div></div></div></div><div class="vc_col-sm-6 wpb_column vc_column_container has_bg_color"><div class="vc_column-inner us_custom_54cf9f5b"><div class="wpb_wrapper"><div class="wpb_text_column us_custom_d8ec7102 has_text_color"><div class="wpb_wrapper"><p><img decoding="async" style="vertical-align: middle; margin-right: 10px;" src="/wp-content/uploads/2020/05/comunic.png" alt="" />Pla莽a Espanya</p> </div></div><div class="wpb_text_column us_custom_49b00f61 has_text_color"><div class="wpb_wrapper"><p>Ubicaci贸n</p> </div></div><div class="wpb_text_column us_custom_7071ba1f has_text_color"><div class="wpb_wrapper"><div class="value">Se encuentra situado en el vest铆bulo junto a la Gran Via de les Corts Catalanes de la estaci贸n de Pla莽a Espanya. El acceso para personas con movilidad reducida (PMR) se realiza mediante el ascensor ubicado en Pla莽a Espanya, n煤m. 1, en la intersecci贸n con la Gran Via de les Corts Catalanes, junto a la Fira de Montju茂c.</div> </div></div><div class="wpb_text_column us_custom_49b00f61 has_text_color"><div class="wpb_wrapper"><p>Horario</p> </div></div><div class="wpb_text_column us_custom_7071ba1f has_text_color"><div class="wpb_wrapper"><p>De 9 a 14 h y<br /> de 16 a 18:30 h.<br /> (de lunes a viernes)</p> <p>Agosto: De 9 a 14 h. (de lunes a viernes)</p> </div></div><div class="wpb_text_column us_custom_d39a884d has_text_color"><div class="wpb_wrapper"><p><a href="https://citaprevia.fgc.cat/fgc/?idioma=es_ES&id_oficina_sele=0#nbb">Pedir cita previa<img decoding="async" style="vertical-align: middle; margin-left: 10px;" src="/wp-content/uploads/2020/05/right-1.png" alt="" /></a></p> </div></div><div class="wpb_text_column us_custom_6f32febf has_text_color"><div class="wpb_wrapper"><p><a href="https://goo.gl/maps/ZAfRnM6rnZSTyeoy9">Consulta la ubicaci贸n en Google Maps<img decoding="async" style="vertical-align: middle; margin-left: 10px;" src="/wp-content/uploads/2020/05/right-1.png" alt="" /></a></p> </div></div></div></div></div></div><div class="g-cols wpb_row us_custom_9ffd512c via_flex valign_top type_default stacking_default"><div class="vc_col-sm-6 wpb_column vc_column_container has_bg_color"><div class="vc_column-inner us_custom_e5a6eb2b"><div class="wpb_wrapper"><div class="wpb_text_column us_custom_1187cbfb has_text_color"><div class="wpb_wrapper"><p><img decoding="async" style="vertical-align: middle; margin-right: 10px;" src="/wp-content/uploads/2020/05/comunic.png" alt="" />Estaci贸 de Balaguer</p> </div></div><div class="wpb_text_column us_custom_49b00f61 has_text_color"><div class="wpb_wrapper"><p>Ubicaci贸n</p> </div></div><div class="wpb_text_column us_custom_7071ba1f has_text_color"><div class="wpb_wrapper"><div class="value">Se encuentra situado en el vest铆bulo de la estaci贸n de Balaguer. El acceso para personas con movilidad reducida (PMR) se realiza mediante la rampa de acceso directo desde la calle Noguera Pallaresa, n煤m. 1 de Balaguer.</div> </div></div><div class="wpb_text_column us_custom_49b00f61 has_text_color"><div class="wpb_wrapper"><p>Horario</p> </div></div><div class="wpb_text_column us_custom_7366f3f5 has_text_color"><div class="wpb_wrapper"><div class="value">De 8 a 20 h</div> </div></div><div class="wpb_text_column us_custom_c729990e has_text_color"><div class="wpb_wrapper"><p><a href="/cdn-cgi/l/email-protection#cba8a8a9aaa7aaacbeaeb98badaca8e5a8aabf"><span class="__cf_email__" data-cfemail="23404041424f4244564651634544400d404257">[email protected]</span></a></p> </div></div><div class="wpb_text_column us_custom_fa02fe90 has_text_color"><div class="wpb_wrapper"><p><a href="https://goo.gl/maps/NvpUDXXQvJ9dqYge8">Consulta la ubicaci贸n en Google Maps<img decoding="async" style="vertical-align: middle; margin-left: 10px;" src="/wp-content/uploads/2020/05/right-1.png" alt="" /></a></p> </div></div></div></div></div><div class="vc_col-sm-6 wpb_column vc_column_container has_bg_color"><div class="vc_column-inner us_custom_54cf9f5b"><div class="wpb_wrapper"><div class="wpb_text_column us_custom_d8ec7102 has_text_color"><div class="wpb_wrapper"><p><img decoding="async" style="vertical-align: middle; margin-right: 10px;" src="/wp-content/uploads/2020/05/comunic.png" alt="" />Oficina de Confecci贸n de Carnets de Pensionista de FGC</p> </div></div><div class="wpb_text_column us_custom_49b00f61 has_text_color"><div class="wpb_wrapper"><p>Ubicaci贸n</p> </div></div><div class="wpb_text_column us_custom_7071ba1f has_text_color"><div class="wpb_wrapper"><div class="value">Servicio exclusivo de tramitaci贸n del Carnet de Pensionista de FGC. El acceso es directo desde la calle Avenir, 6 de Barcelona.</div> </div></div><div class="wpb_text_column us_custom_49b00f61 has_text_color"><div class="wpb_wrapper"><p>Horario</p> </div></div><div class="wpb_text_column us_custom_7071ba1f has_text_color"><div class="wpb_wrapper"><div class="value">9:00-13:45h / 15:00-18:30h<br /> (de Lunes a Viernes laborables)</div> </div></div><div class="wpb_text_column us_custom_421c19ab has_text_color"><div class="wpb_wrapper"><p><a href="https://webcitaprevia.es/citasWeb.fgc/citas.php?Lang=2" target="_blank" rel="noopener">Pedir cita previa<img decoding="async" style="vertical-align: middle; margin-left: 10px;" src="/wp-content/uploads/2020/05/right-1.png" alt="cita previa" /></a></p> </div></div><div class="wpb_text_column us_custom_c97ae674 has_text_color"><div class="wpb_wrapper"><p><a href="https://www.google.es/maps/place/Carrer+de+l'Avenir,+6,+08006+Barcelona/@41.3976281,2.1473923,17z/data=!4m5!3m4!1s0x12a4a29ec90acff7:0xd215997652984e3c!8m2!3d41.3976593!4d2.1495903" target="_blank" rel="noopener noreferrer">Consulta la ubicaci贸n en Google Maps<img decoding="async" style="vertical-align: middle; margin-left: 10px;" src="/wp-content/uploads/2020/05/right-1.png" alt="" /></a></p> </div></div></div></div></div></div></div></div></div></div></div></section> </div></div></div></div></div></section> </main> </div> <style data-type="us_custom-css">.footer_header{font-size:16px;font-weight:bold;line-height:1.13;color:var(--slime-green);margin-left:2.5rem}.lista_footer{list-style-type:none}.lista_footer li a,.lista_footer li a:hover{color:white}.menu_subfooter li{display:inline}.pie_responsive_lista li{display:block}.menu_subfooter{list-style-type:none}.menu_subfooter li a,.menu_subfooter li 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14.7796 19.0085 15.104L20.0926 21.4247C20.2327 22.2416 19.3753 22.8645 18.6416 22.4788L12.9653 19.4946C12.674 19.3415 12.326 19.3415 12.0347 19.4946L6.35837 22.4788C5.62474 22.8645 4.76731 22.2416 4.90742 21.4247L5.9915 15.104C6.04713 14.7796 5.93959 14.4486 5.7039 14.2189L1.11169 9.7426C0.51817 9.16406 0.845679 8.15609 1.6659 8.0369L8.01218 7.11473C8.33789 7.06741 8.61946 6.86284 8.76512 6.56769L11.6033 0.816986Z" /> </svg> </li> <li @click="enviarValoracion(3)" role="option" tabindex="0" aria-label="3 estrella de 5"> <svg class="chatRate-star" width="25" height="23" viewBox="0 0 25 23" > <path d="M11.6033 0.816986C11.9701 0.0737407 13.0299 0.0737399 13.3967 0.816986L16.2349 6.56769C16.3805 6.86284 16.6621 7.06741 16.9878 7.11473L23.3341 8.0369C24.1543 8.15609 24.4818 9.16406 23.8883 9.7426L19.2961 14.2189C19.0604 14.4486 18.9529 14.7796 19.0085 15.104L20.0926 21.4247C20.2327 22.2416 19.3753 22.8645 18.6416 22.4788L12.9653 19.4946C12.674 19.3415 12.326 19.3415 12.0347 19.4946L6.35837 22.4788C5.62474 22.8645 4.76731 22.2416 4.90742 21.4247L5.9915 15.104C6.04713 14.7796 5.93959 14.4486 5.7039 14.2189L1.11169 9.7426C0.51817 9.16406 0.845679 8.15609 1.6659 8.0369L8.01218 7.11473C8.33789 7.06741 8.61946 6.86284 8.76512 6.56769L11.6033 0.816986Z" /> </svg> </li> <li @click="enviarValoracion(4)" role="option" tabindex="0" aria-label="4 estrella de 5"> <svg class="chatRate-star" width="25" height="23" viewBox="0 0 25 23" > <path d="M11.6033 0.816986C11.9701 0.0737407 13.0299 0.0737399 13.3967 0.816986L16.2349 6.56769C16.3805 6.86284 16.6621 7.06741 16.9878 7.11473L23.3341 8.0369C24.1543 8.15609 24.4818 9.16406 23.8883 9.7426L19.2961 14.2189C19.0604 14.4486 18.9529 14.7796 19.0085 15.104L20.0926 21.4247C20.2327 22.2416 19.3753 22.8645 18.6416 22.4788L12.9653 19.4946C12.674 19.3415 12.326 19.3415 12.0347 19.4946L6.35837 22.4788C5.62474 22.8645 4.76731 22.2416 4.90742 21.4247L5.9915 15.104C6.04713 14.7796 5.93959 14.4486 5.7039 14.2189L1.11169 9.7426C0.51817 9.16406 0.845679 8.15609 1.6659 8.0369L8.01218 7.11473C8.33789 7.06741 8.61946 6.86284 8.76512 6.56769L11.6033 0.816986Z" /> </svg> </li> <li @click="enviarValoracion(5)" role="option" tabindex="0" aria-label="5 estrella de 5"> <svg class="chatRate-star" width="25" height="23" viewBox="0 0 25 23" > <path d="M11.6033 0.816986C11.9701 0.0737407 13.0299 0.0737399 13.3967 0.816986L16.2349 6.56769C16.3805 6.86284 16.6621 7.06741 16.9878 7.11473L23.3341 8.0369C24.1543 8.15609 24.4818 9.16406 23.8883 9.7426L19.2961 14.2189C19.0604 14.4486 18.9529 14.7796 19.0085 15.104L20.0926 21.4247C20.2327 22.2416 19.3753 22.8645 18.6416 22.4788L12.9653 19.4946C12.674 19.3415 12.326 19.3415 12.0347 19.4946L6.35837 22.4788C5.62474 22.8645 4.76731 22.2416 4.90742 21.4247L5.9915 15.104C6.04713 14.7796 5.93959 14.4486 5.7039 14.2189L1.11169 9.7426C0.51817 9.16406 0.845679 8.15609 1.6659 8.0369L8.01218 7.11473C8.33789 7.06741 8.61946 6.86284 8.76512 6.56769L11.6033 0.816986Z" /> </svg> </li> </ul> <div class="chatRate-title" v-if="valoracionSent" v-html="valoracionSentText"></div> </div>  <button class="chatButton" :class="{'big': !openChat, 'hide': openChat}" @click="toggleChat" aria-label="Obrir/tancar Chatbot"> <div class="chatButton-content" aria-hidden="true"> <div class="chatButton-icon"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <title id="title">Cerrar el Chatbot</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M12.1667 13.6162L5.99162 19.6653C5.53601 20.1116 4.79732 20.1116 4.34171 19.6653C3.89079 19.2236 3.88615 18.5102 4.32776 18.0629L4.34171 18.049L10.5168 12L4.34171 5.95098C3.89079 5.50927 3.88615 4.79594 4.32776 4.34863L4.34171 4.33474C4.79262 3.89302 5.52081 3.88847 5.97744 4.32107L5.99162 4.33474L12.1667 10.3838L18.3417 4.33474C18.7973 3.88842 19.536 3.88842 19.9916 4.33474C20.4425 4.77645 20.4472 5.48978 20.0056 5.93709L19.9916 5.95098L13.8166 12L19.9916 18.049C20.4425 18.4907 20.4472 19.2041 20.0056 19.6514L19.9916 19.6653C19.5407 20.107 18.8125 20.1115 18.3559 19.6789L18.3417 19.6653L12.1667 13.6162Z" fill="#0A503C" /> </svg> </div> <div class="chatButton-icon"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <title id="title">Abrir ChatBot</title> <mask id="mask0_703_1544" style="mask-type:luminance" maskUnits="userSpaceOnUse" x="1" y="2" width="15" height="16" > <path d="M1 2H15.8798V17.52H1V2Z" fill="white"/> </mask> <g mask="url(#mask0_703_1544)"> <path fill-rule="evenodd" clip-rule="evenodd" d="M2.99982 4V14.105L5.21282 11.893C5.40082 11.705 5.65382 11.6 5.91982 11.6H13.8798V4H2.99982ZM1.99982 17.52C1.87082 17.52 1.74082 17.495 1.61682 17.443C1.24282 17.289 0.999817 16.924 0.999817 16.52V3.538C0.999817 2.69 1.69082 2 2.53782 2H14.3418C15.1898 2 15.8798 2.69 15.8798 3.538V12.062C15.8798 12.909 15.1898 13.6 14.3418 13.6H6.33382L2.70682 17.227C2.51582 17.418 2.25982 17.52 1.99982 17.52Z" fill="#0A503C" /> </g> <mask id="mask1_703_1544" style="mask-type:luminance" maskUnits="userSpaceOnUse" x="7" y="7" width="16" height="17" > <path d="M7.54077 7.73639H22.419V23.2559H7.54077V7.73639Z" fill="white" /> </mask> <g mask="url(#mask1_703_1544)"> <path fill-rule="evenodd" clip-rule="evenodd" d="M20.8828 7.73639H17.8098V9.73639H20.4198V19.8414L18.2068 17.6294C18.0198 17.4414 17.7658 17.3364 17.4998 17.3364H9.54077V15.5994H7.54077V17.7984C7.54077 18.6454 8.23177 19.3364 9.07877 19.3364H17.0858L20.7128 22.9634C20.9038 23.1544 21.1598 23.2564 21.4198 23.2564C21.5488 23.2564 21.6788 23.2314 21.8028 23.1794C22.1768 23.0254 22.4198 22.6604 22.4198 22.2564V9.27439C22.4198 8.42639 21.7308 7.73639 20.8828 7.73639Z" fill="#0A503C" /> </g> </svg> </div> </div> <span></span> </button> </div> <div class="chatBox" aria-hidden="true"> <header class="chatBox-header"> <button aria-label="Abrir/cerrar Chatbot" @click="toggleChat" class="chatButton chatButton--top" style="min-width: 40px;"><div aria-hidden="true" class="chatButton-content"><div class="chatButton-icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><title id="title">Cerrar el Chatbot</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M12.1667 13.6162L5.99162 19.6653C5.53601 20.1116 4.79732 20.1116 4.34171 19.6653C3.89079 19.2236 3.88615 18.5102 4.32776 18.0629L4.34171 18.049L10.5168 12L4.34171 5.95098C3.89079 5.50927 3.88615 4.79594 4.32776 4.34863L4.34171 4.33474C4.79262 3.89302 5.52081 3.88847 5.97744 4.32107L5.99162 4.33474L12.1667 10.3838L18.3417 4.33474C18.7973 3.88842 19.536 3.88842 19.9916 4.33474C20.4425 4.77645 20.4472 5.48978 20.0056 5.93709L19.9916 5.95098L13.8166 12L19.9916 18.049C20.4425 18.4907 20.4472 19.2041 20.0056 19.6514L19.9916 19.6653C19.5407 20.107 18.8125 20.1115 18.3559 19.6789L18.3417 19.6653L12.1667 13.6162Z" fill="#0A503C"></path></svg></div> </div> </button> <div class="chatBox-header-title"></div> <div class="chatBox-header-languageSelect"> <button aria-haspopup="listbox" aria-expanded="false" id="dropdownLanguageButton" class="chatBox-header-languageSelect-lang" aria-label="Canviar idioma del ChatBot" > <span></span> <svg width="10" height="6" viewBox="0 0 10 6" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" > <title id="title">Cambiar el idioma</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M0.209209 0.213568C0.48528 -0.0682539 0.93111 -0.0711588 1.21068 0.204852L1.21936 0.213568L5 4.07297L8.78064 0.213568C9.05671 -0.0682539 9.50254 -0.0711588 9.78211 0.204852L9.79079 0.213568C10.0669 0.495389 10.0697 0.950508 9.79933 1.2359L9.79079 1.24477L5.50508 5.61977C5.22901 5.90159 4.78318 5.90449 4.50361 5.62848L4.49492 5.61977L0.209209 1.24477C-0.0697365 0.960008 -0.0697365 0.498325 0.209209 0.213568Z" fill="white" /> </svg> </button> <ul class="chatBox-header-languageSelect-list" role="listbox" aria-labelledby="dropdownLanguageButton" hidden > <li role="option" tabindex="0" @click="changeLanguage('CA')" data-value="CA">Catal谩n</li> <li role="option" tabindex="0" @click="changeLanguage('ES')" data-value="ES">Espa帽ol</li> <li role="option" tabindex="0" @click="changeLanguage('EN')" data-value="EN">Ingles</li> </ul> </div> </header> <main class="chatBox-content" ref="chatBoxContent"> <ul role="listbox" aria-label="Message list" ref="conversation"> <li class="chatBox-content-msg " role="option" tabindex="0"> <div class="chatBox-content-msg-container"> <div class="chatBox-content-msg-avatar" aria-hidden="true"> <img src="https://www.fgc.cat/wp-content/plugins/chatbot/assets/avatar.png" alt=" " aria-hidden="true"/> </div> <div class="chatBox-content-msg-list"> <p class="chatBox-content-msg-text first-text"></p> <button class="chatBox-content-msg-question q-1" :class="{'active': id_generico == id_selected, 'hide': id_generico != id_selected && 0 != id_selected}" @click="init(id_generico, 'id_generico')"></button> <button class="chatBox-content-msg-question q-2" :class="{'active': id_metropolitana == id_selected, 'hide': id_metropolitana != id_selected && 0 != id_selected}" @click="init(id_metropolitana, 'id_metropolitana')"></button> <button class="chatBox-content-msg-question q-3" :class="{'active': id_lleida == id_selected, 'hide': id_lleida != id_selected && 0 != id_selected}" @click="init(id_lleida, 'id_lleida')"></button> </div> </div> </li> <li class="chatBox-content-msg" :class="getClass(message)" role="option" tabindex="0" v-for="message in messages"> <div class="chatBox-content-msg-container" v-if="message.text.length > 0"> <div class="chatBox-content-msg-avatar" aria-hidden="true"> <img src="https://www.fgc.cat/wp-content/plugins/chatbot/assets/avatar.png" alt=" " aria-hidden="true"/> </div> <div class="chatBox-content-msg-list"> <div class="chatBox-content-msg-text" v-html="markedParse(message.text)"></div> </div> </div> </li> <li class="chatBox-content-msg " role="option" tabindex="0" v-if="showTePuedoAyudar"> <div class="chatBox-content-msg-container"> <div class="chatBox-content-msg-avatar" aria-hidden="true"> <img src="https://www.fgc.cat/wp-content/plugins/chatbot/assets/avatar.png" alt=" " aria-hidden="true"/> </div> <div class="chatBox-content-msg-list"> <p class="chatBox-content-msg-text">驴Puedo ayudarte en algo m谩s?</p> <button class="chatBox-content-msg-stas first-child" @click="initHablemos">隆Hablemos!</button> <button class="chatBox-content-msg-stas last-child" @click="closeConversationSatisfied">No, gracias</button> </div> </div> </li> <li class="chatBox-content-msg lds-ellipsis" v-if="loading"><div></div><div></div><div></div><div></div></li> </ul> <div ref="bottomEl"></div> </main> <form class="chatBox-bottomBar" @submit.prevent="handleMessageSubmit()"> <div class="chatBox-bottomBar-optionsButton"> <div :disabled="id_selected === 0" aria-haspopup="listbox" :aria-expanded="!showMenu" id="dropdownMenuButton" class="chatBox-bottomBar-optionsButton-button" aria-label="Mostrar opcions del menu" @click="clickMenu" > <svg width="22" height="19" viewBox="0 0 22 19" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" > <title id="title">Ver opciones del menu</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M20.7807 10.6752H1.20974C0.539738 10.6722 -0.00126205 10.1272 0.000737949 9.45824C-0.00126205 8.78824 0.539738 8.24424 1.20974 8.24124H20.7917C21.4607 8.24424 22.0017 8.78824 22.0007 9.45824C21.9927 10.1282 21.4507 10.6682 20.7807 10.6752Z" fill="#999999" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M20.7807 3.36723H1.20974C0.539738 3.36423 -0.00126205 2.81923 0.000737949 2.15023C-0.00126205 1.48023 0.539738 0.936228 1.20974 0.933228H20.7917C21.4607 0.936228 22.0017 1.48023 22.0007 2.15023C21.9927 2.82023 21.4507 3.36023 20.7807 3.36723Z" fill="#999999" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M20.7807 18.3079H1.20974C0.539738 18.3049 -0.00126205 17.7609 0.000737949 17.0909C-0.00126205 16.4219 0.539738 15.8769 1.20974 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