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id="firstHeading" class="firstHeading mw-first-heading"><span class="mw-page-title-namespace">Wikidata</span><span class="mw-page-title-separator">:</span><span class="mw-page-title-main">Report a technical problem/How to report a problem</span></h1> <div id="bodyContent" class="vector-body"> <div id="siteSub" class="noprint">From Wikidata</div> <div id="contentSub"><div id="mw-content-subtitle"><div class="subpages">< <bdi dir="ltr"><a href="/wiki/Special:MyLanguage/Wikidata:Report_a_technical_problem" title="Special:MyLanguage/Wikidata:Report a technical problem">Wikidata:Report a technical problem</a></bdi></div></div></div> <div id="contentSub2"></div> <div id="jump-to-nav"></div> <a class="mw-jump-link" href="#mw-head">Jump to navigation</a> <a class="mw-jump-link" href="#searchInput">Jump to search</a> <div id="mw-content-text" class="mw-body-content"><div class="mw-pt-translate-header noprint nomobile" dir="ltr" lang="en"><a 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href="/wiki/Wikidata:Report_a_technical_problem/How_to_report_a_problem/fa" class="mw-pt-progress mw-pt-progress--med" title="ویکی‌داده:گزارش ایراد فنی/چگونگی گزارش یک ایراد فنی (33% translated)" lang="fa" dir="rtl">فارسی</a></li> <li><a href="/wiki/Wikidata:Report_a_technical_problem/How_to_report_a_problem/yue" class="mw-pt-progress mw-pt-progress--low" title="Wikidata:Report a technical problem/How to report a problem/yue (6% translated)" lang="yue" dir="ltr">粵語</a></li></ul></div> <table role="presentation" style="width: 100%; background-color: transparent; color: inherit; vertical-align: top; border: 0px; border-spacing: 0; margin:0;"><tbody><tr><td style="width: 0.25%; border-bottom: 1px solid #99B3FF"></td><td style="text-align: center; border-radius:.5em .5em 0 0; padding:0.3em; border: 1px solid #99B3FF; font-size: 110%; background-color: #CEE0F2; white-space: nowrap; width: 4.5%;"><a href="/wiki/Wikidata:Report_a_technical_problem" title="Wikidata:Report a technical problem">Report a problem</a></td><td style="width: .5%; border-bottom: 1px solid #99B3FF"></td><td style="text-align: center; border-radius:.5em .5em 0 0; padding:0.3em; border: 1px solid #99B3FF; font-size: 110%; background-color: #CEE0F2; white-space: nowrap; width: 4.5%;"><a href="/wiki/Special:MyLanguage/Wikidata:Report_a_technical_problem/How_to_report_a_problem" title="Special:MyLanguage/Wikidata:Report a technical problem/How to report a problem">How to report a problem</a></td><td style="width: .5%; border-bottom: 1px solid #99B3FF"></td><td style="text-align: center; border-radius:.5em .5em 0 0; padding:0.3em; border: 1px solid #99B3FF; font-size: 110%; background-color: #CEE0F2; white-space: nowrap; width: 4.5%;"><a href="/wiki/Special:MyLanguage/Wikidata:Report_a_technical_problem/Help_with_Phabricator" title="Special:MyLanguage/Wikidata:Report a technical problem/Help with Phabricator">Help with Phabricator</a></td><td style="width: .5%; border-bottom: 1px solid #99B3FF"></td><td style="text-align: center; border-radius:.5em .5em 0 0; padding:0.3em; border: 1px solid #99B3FF; font-size: 110%; background-color: #CEE0F2; white-space: nowrap; width: 4.5%;"><a href="/wiki/Special:MyLanguage/Wikidata:Report_a_technical_problem/Get_involved" title="Special:MyLanguage/Wikidata:Report a technical problem/Get involved">Get involved</a></td><td style="width: .5%; border-bottom: 1px solid #99B3FF"></td><td style="text-align: center; border-radius:.5em .5em 0 0; padding:0.3em; border: 1px solid #99B3FF; font-size: 110%; background-color: #CEE0F2; white-space: nowrap; width: 4.5%;"><a href="/wiki/Wikidata:Report_a_technical_problem/WDQS_and_Search" title="Wikidata:Report a technical problem/WDQS and Search">WDQS and Search</a></td><td style="width: 0.25%; border-bottom: 1px solid #99B3FF"></td></tr></tbody></table> <div class="mw-heading mw-heading2 ext-discussiontools-init-section"><h2 id="Different_types_of_problems" data-mw-thread-id="h-Different_types_of_problems"><span data-mw-comment-start="" id="h-Different_types_of_problems"></span>Different types of problems<span data-mw-comment-end="h-Different_types_of_problems"></span></h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Wikidata:Report_a_technical_problem/How_to_report_a_problem&action=edit&section=1" title="Edit section: Different types of problems"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>So you've encountered a bug, or you have an idea for a new feature to add to the Wikidata software, then <a href="/wiki/Wikidata:Report_a_technical_problem" title="Wikidata:Report a technical problem">let us hear about it here</a>. </p><p><b>Bug</b> - a problem that is producing incorrect or unexpected results on Wikidata. Note that wrong information on Wikidata is not considered as a bug in this context. </p><p><b>Gadgets and scripts</b> - are generally developed by the community and so issues about them are best directed to the maintainers of those tools. While reporting issues about gadgets and scripts is acceptable here we will defer to the tool’s developers for answers and so cannot guarantee a response to the request. </p><p><b>Feature request</b> - an idea that the development team can add to the Wikidata software to make it even more awesome. </p> <div class="mw-heading mw-heading2 ext-discussiontools-init-section"><h2 id="Need_help_on_something_else?" data-mw-thread-id="h-Need_help_on_something_else?"><span id="Need_help_on_something_else.3F"></span><span data-mw-comment-start="" id="h-Need_help_on_something_else?"></span>Need help on something else?<span data-mw-comment-end="h-Need_help_on_something_else?"></span></h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Wikidata:Report_a_technical_problem/How_to_report_a_problem&action=edit&section=2" title="Edit section: Need help on something else?"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>The following are out of scope of the work of the Wikidata development team </p> <ul><li>Merge or delete Items, discuss the content or individual Items, or discuss aspects of the Wikidata project policies, visit <a href="/wiki/Wikidata:Project_chat" title="Wikidata:Project chat">Wikidata:Project chat</a></li> <li>Get help to write a SPARQL query, see <a href="/wiki/Wikidata:Request_a_query" title="Wikidata:Request a query">Request a query</a></li> <li>Requests for tasks to be done by a bot, <a href="/wiki/Wikidata:Bot_requests" title="Wikidata:Bot requests">see Bot requests</a></li> <li>Propose the creation of a Property, see <a href="/wiki/Special:MyLanguage/Wikidata:Property_proposal" title="Special:MyLanguage/Wikidata:Property proposal">Wikidata:Property proposal</a></li> <li>Support for Structured Data on Commons, see <a href="https://commons.wikimedia.org/wiki/Structured_data" class="extiw" title="commons:Structured data">Commons:Structured data</a></li> <li>Support for Wikibase installation or customization on other Wikibase installations? Get in touch with the <a rel="nofollow" class="external text" href="https://wikiba.se/contact/">Wikibase users & developers community</a>.</li></ul> <div class="mw-heading mw-heading2 ext-discussiontools-init-section"><h2 id="Prepare_your_report" data-mw-thread-id="h-Prepare_your_report"><span data-mw-comment-start="" id="h-Prepare_your_report"></span>Prepare your report<span data-mw-comment-end="h-Prepare_your_report"></span></h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Wikidata:Report_a_technical_problem/How_to_report_a_problem&action=edit&section=3" title="Edit section: Prepare your report"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>If you have got a bug or feature request, and you want to report it. The first thing you should do is <a class="external text" href="https://phabricator.wikimedia.org/maniphest/">search for an existing report</a> by using the search field in the upper corner. Once you’re sure nobody already reported the bug or requested the feature, then go ahead and <a href="/wiki/Wikidata:Report_a_technical_problem" title="Wikidata:Report a technical problem">describe the issue here</a> or create a ticket directly on Phabricator. </p> <ul><li><a class="external text" href="https://phabricator.wikimedia.org/maniphest/task/edit/form/99/">Template of a bug report</a></li> <li><a class="external text" href="https://phabricator.wikimedia.org/maniphest/task/edit/form/100/">Template for a feature request</a></li></ul> <div class="mw-heading mw-heading2 ext-discussiontools-init-section"><h2 id="Channels_to_report_a_technical_problem" data-mw-thread-id="h-Channels_to_report_a_technical_problem"><span data-mw-comment-start="" id="h-Channels_to_report_a_technical_problem"></span>Channels to report a technical problem<span data-mw-comment-end="h-Channels_to_report_a_technical_problem"></span></h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Wikidata:Report_a_technical_problem/How_to_report_a_problem&action=edit&section=4" title="Edit section: Channels to report a technical problem"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>This page and Phabricator are the two visible locations that the Wikidata development team actively watches for bug and feature requests. </p> <ul><li>You can post a message on <a href="/wiki/Wikidata:Report_a_technical_problem" title="Wikidata:Report a technical problem">Report a problem</a></li> <li>You can also directly create a ticket on Phabricator ; please check <a href="/wiki/Wikidata:Report_a_technical_problem/Help_with_Phabricator" title="Wikidata:Report a technical problem/Help with Phabricator">Help with Phabricator</a> to make sure that your ticket can be discovered in order to be addressed</li> <li>We are also active on the <a rel="nofollow" class="external text" href="https://t.me/joinchat/IeCRo0j5Uag1qR4Tk8Ftsg">Wikidata Telegram Channel</a> but because information flow there is fast, you should ping <a rel="nofollow" class="external text" href="https://t.me/masssly">@masssly</a> if you need our attention.</li> <li>If the problem you encounter is about Wikidata Query Service or Search: <a href="/wiki/Wikidata:Report_a_technical_problem/WDQS_and_Search" title="Wikidata:Report a technical problem/WDQS and Search">WDQS and Search</a></li> <li>Where you should not expect an answer from the dev team, but the community may answer you <ul><li>Wikidata Mattermost bridge</li> <li>Wikidata on Facebook</li> <li>Forks of the Wikidata Telegram Channel such as WikiCite, Lexicographical data, Wikidata Query, etc.</li></ul></li></ul> <div class="mw-heading mw-heading2 ext-discussiontools-init-section"><h2 id="Languages" data-mw-thread-id="h-Languages"><span data-mw-comment-start="" id="h-Languages"></span>Languages<span data-mw-comment-end="h-Languages"></span></h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Wikidata:Report_a_technical_problem/How_to_report_a_problem&action=edit&section=5" title="Edit section: Languages"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>The development team understands a combined limited number of languages -- but you are free to report issues in any language that you’re comfortable with. </p><p>If possible, please provide a summary in English when creating a phabricator task, or <a href="/wiki/Template:ProjectChatLanguages" title="Template:ProjectChatLanguages">ask someone to help you</a>. </p><p>You’re welcome to help with translation! </p> <div class="mw-heading mw-heading2 ext-discussiontools-init-section"><h2 id="Follow-up" data-mw-thread-id="h-Follow-up"><span data-mw-comment-start="" id="h-Follow-up"></span>Follow-up<span data-mw-comment-end="h-Follow-up"></span></h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Wikidata:Report_a_technical_problem/How_to_report_a_problem&action=edit&section=6" title="Edit section: Follow-up"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <ul><li><a href="/wiki/Wikidata:Report_a_technical_problem" title="Wikidata:Report a technical problem">This page</a> is followed by the Wikidata development team, as well as community members. Time of answer varies depending on the nature or complexity of the topic, etc. However, in general, you can get an answer after 2 working days.</li> <li>When we answer you, we send you a notification, however feel free to come back to this page to see if there’s an answer. Sometimes we will need more information from you, please provide details if you want the problem to be solved</li></ul> <ul><li>Not all problems can be solved immediately: depending on the impact, priority, etc. some bugs can be triaged to low priority. 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