CINXE.COM

<!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=5.0, minimum-scale=1.0, user-scalable=yes"/> <meta name="robots" content="noindex, nofollow, noarchive"/> <base href="/"> <title>Easy Returns</title> <script type="text/javascript"> var retailerJSON = 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We have received your return request and a member of our Client Services team will provide you with a return label within 1 business day.","returns.printerless_info_page.itemSize":"Size","returns.validate.toggle_view_link_text":"Start a gift return","returns.validate.background_image_link":"https://freighter-st01.narvar.qa/awaytravel/ec717589-2c19-4735-92c4-a0b85056b007","returns.return_methods.store.title":"Bring it to our store","returns.step_3.tax_label":"Tax","returns.validate.return_policy_link_text":"","returns.return_options.mail.mail_ups.store_link":"https://www.ups.com/dropoff","returns.step_1.sidepanel_product.return":"Return","returns.validate.inv.oms.timeout":"Oops, let's try this again. Please resubmit your information. For assistance, call <a href='tel:+16505859550' class='customer-service-link'>+1(650)-585-9550<\/a>.","returns.step_2.subheader":"","returns.step_3.refund_label":"Prefer a Gift Card?","returns.step_1.returning_header":"","returns.step_4.return_instructions_header":"Here's how to get your item(s) back to us:","returns.step_1.sidepanel_additional_comments":"Additional comments (optional):","returns.step_2.sidepanel_next":"Done","returns.step_1.next_button":"Next","returns.item.size_label":"Size","returns.step_1.header_msg3.sub_msg":"","returns.step_1.header_msg3.main_msg":"There are no eligible item(s) to return from order $orderNumber.","returns.step_1.sidepanel_comments_description":"Please tell us in 1 or 2 sentences why you would like to return this item.","returns.store_locator.mail.mail_ups.search_title":"Search for locations near","returns.validate.button_text":"NEXT","returns.instruction[0].description_store":"If you\u2019re unable to print, you can also bring the email to the store with you.","returns.step_async_label.header":"We received your return request.","returns.step_1.scanned_returns_header":"Requested return(s):","returns.step_1.sidepanel_additional_comments_mandatory":"Reason for return (required):","returns.step_3.return_by_terms":"","returns.instruction[1].description_store":"Bring along your return item(s) and the return slip. Our sales associates will be happy to help complete your return or exchange.","returns.step_1.na_returns_header":"Not eligible for return:","returns.instruction[0].description_self":"","returns.return_options.mail.self.description":"","returns.instruction[0].mail_ups":"Print your label and pack your return","returns.printerless_info_page.email_secondary_confirmation":"Thanks! We'll also send a copy of the email to $email","returns.instruction[0].concierge_ups.multilabel":"You have {labels} label(s) to print","returns.step_1.sidepanel_title":"TELL US ABOUT YOUR RETURN","returns.printerless_error_page.customer_service_contact_link_href":"","returns.return_methods.self.description":"","returns.printerless_info_page.email_secondary_send_button":"SEND","returns.step_1.header_msg6.sub_msg":"Unused items from order $orderNumber can be returned until $returnByDate. ","returns.landing.help_text":"NEED HELP","returns.printerless_error_page.customer_service_contact_link_text":"Customer Service Link","returns.step_3.refund_disclaimer_gift":"** A gift card will be issued to the recipient for the amount of the returned merchandise.<\/br><a target='_blank' class='underlined-link' href='https://www.awaytravel.com'> Learn more about gift returns<\/a>","returns.instruction[1].description_self":"Place your packing slip and items in the original or new package, and seal it. Mark out any old addresses and barcodes, then put on your return shipping label.","returns.step_3.estimated_refund_gift_label":"Estimated Refund by Gift Card*","returns.step_1.header_msg2.sub_msg":"Unused items from order $orderNumber can be returned until $returnByDate. ","returns.step_1.initiated_returns_tracking_number_label":"","returns.validate.restricted.country":"Sorry, but we're unable to process online returns from your location. Please contact our <a target='_blank' href='https://www.awaytravel.com' class='customer-service-link'>Customer Service<\/a> team for details and additional assistance.","returns.step_1.header_msg4.main_msg":"There are no eligible item(s) to return from order $orderNumber.","returns.return_methods.mail_ups.features[1].feature":"Track your return easily online","returns.step_3.gift_box_title":"Where Should We Send Your E-Gift Certificate?","returns.validate.restricted.canada.source":"Please contact us to help you complete this return. Call +1(650)-585-9550 or e-mail <a target='_blank' class='customer-service-link' href='https://www.awaytravel.com'>Customer Service.<\/a>","returns.return_methods.store.description":"","returns.validate.return_policy_link":"https://help.awaytravel.com/?_gl=1*1hq0sc2*_ga*MTk0NDE1NjM1OS4xNjg2MjMyMzM0*_ga_F6S0LVSC74*MTY5MzIzNjcxMi4xNzAuMS4xNjkzMjM2NzEyLjYwLjAuMA..*_fplc*TzlkaUQ1dW9zcW9GSGdnc3BWRjNiOUNqR2pjbEthNiUyQnFSemJXV240MUUwVlFWNDQzbTdST1EycUswSkElMkZjTDAwdVc3V3Q0JTJGWk8lMkJnbks4RG5jVWdoWUJPb1JoVnBuZG9zYTEwUHBQY2llYjRBUk9IeDlhZXdkd29JbzBoTGclM0QlM0Q","returns.validate.help_tooltip_description":"Your order number is in your order confirmation email and on your invoice. Enter it below to start your return.","returns.step_2.sidepanel_title":"Your Shipping Address","returns.instruction[2].description_self":"Take your shipment to the carrier of your choice and pay the return postage at the time you send your return via insured mail.<\/br><\/br>Please note: Returns must be received within 60 days of delivery.","returns.validate.button_gift_text":"NEXT","returns.step_1.return_eligibility_only_header":"This item is eligible for return only.","returns.printerless_info_page.email_input_label":"Email","returns.return_options.mail.keeptheitem.description":"Send your package back to us.","returns.return_methods.store.features[2].feature":"Enjoy personal service","returns.step_1.header_msg5.sub_msg":"Unused items from order $orderNumber can be returned until $returnByDate. ","returns.validate.footer.privacy_policy":"Privacy Policy","returns.step_1.sidepanel_tell_us_more":"Can you tell us more?","returns.validate.loading_message":"Retrieving your order details.","returns.instruction[0].store":"Print your return slip","returns.validate.form.zip.aria_label":"Enter Your Billing Zip Code","returns.step_1.sidepanel_question":"Why do you want to return this item?","returns.validate.login_sidebar_subtitle":"To initiate a return, enter your order number and email below. Unused items are eligible for returns within 100 days of purchase. All personalized items cannot be returned. Read all return FAQ\u2019s <a href='https://help.awaytravel.com/?_gl=1*ew4zwi*_ga*NzQ1MTgzOTg3LjE2MTgzMzk5Mjc.*_ga_F6S0LVSC74*MTY4ODE0MDgzNS42NDEuMS4xNjg4MTQyMTU0LjM2LjAuMA..*_fplc*eWFoS2oxT25PQ1BYUEVuMkJkRm9PdDhsQnp1WCUyQk1RTlI0bWhyS24lMkJRRUZ1V3c3cDU4RW03WjEwVkQ5JTJCYmhkUlIlMkJxekVmNVJERUUzZ1FOTSUyRlFaT2c5NUE1dlRGUnk5YWdZQWNrY1dDdlRZMnhBMTZCNTM2SkxWNnk2MlIyUSUzRCUzRA..#cat-shipping-returns' target='_blank' class='link'>here<\/a>.<br><br>If you are returning an order outside the US, Canadian returns can be initiated <a href='https://returns.narvar.com/awaytravel/returns?locale=en_CA' class='link'>here<\/a> and UK returns can be initiated <a href='https://returns.narvar.com/awaytravel/returns?locale=en_GB' class='link'>here<\/a>.","returns.general.to_be_determined":"","returns.instruction[1].locator_link_text_store":"Find a store near you","returns.item.qty_label":"Quantity: ","returns.instruction[1].mail_ups":"Bring your return to any UPS location.","returns.printerless_info_page.email_secondary_link":"Send to another email address","returns.step_1.header_msg6.main_msg":"What would you like to return?","returns.step_3.subtotal_label":"Subtotal","returns.step_1.past_date_header":"There are no eligible item(s) to return from order $orderNumber.","returns.validate.allowed.country":"International orders cannot be returned.","returns.step_1.add_blind_return_link_text":"Add Item","returns.step_1.add_blind_return_header":"","returns.step_4.email_secondary_link":"Send to another email address","returns.item.reason_label":"Return Reason: ","returns.general.free_label":"FREE","returns.validate.help_tooltip_title":"Need help finding your order number?","returns.step_4.header.concierge_ups.multilabel":"You're returning {items} item(s) in {packages} package(s)","returns.printerless_error_page.customer_service_contact_text":"If you aren't able to get your code, contact customer service.","returns.step_1.sidepanel_returns_button":"RETURN THIS ITEM","returns.printerless_info_page.print_label_header":"Mobile pass not working or prefer to print the label yourself?","returns.return_options.mail.keeptheitem.title":"Ship it Back","returns.validate.login_sidebar_gift_title":"Gift Returns","returns.step_1.reprint_label_btn":"Reprint Shipping Label","returns.instruction[0].button_store":"PRINT RETURN SLIP","returns.return_methods.mail_ups.store_link_text":"Find a UPS drop-off location","returns.return_options.mail.description":"Send your package back to us.","returns.step_3.store":"Drop off at Store","returns.step_1.header_msg1.main_msg":"What would you like to return?","returns.validate.login_gift_sidebar_subtitle":"Changed your mind about a gift? We won't tell. Return your gift now for store credit. Read all return FAQ's <a href='https://help.awaytravel.com/?_gl=1*1hq0sc2*_ga*MTk0NDE1NjM1OS4xNjg2MjMyMzM0*_ga_F6S0LVSC74*MTY5MzIzNjcxMi4xNzAuMS4xNjkzMjM2NzEyLjYwLjAuMA..*_fplc*TzlkaUQ1dW9zcW9GSGdnc3BWRjNiOUNqR2pjbEthNiUyQnFSemJXV240MUUwVlFWNDQzbTdST1EycUswSkElMkZjTDAwdVc3V3Q0JTJGWk8l' target='_blank' class='link'>here<\/a>","returns.item.Color":"Color","returns.return_methods.self.features[1].feature":"Flexible costs and speeds","returns.step_1.not_eligible_header":"","returns.landing.help_url":"https://help.awaytravel.com/?_gl=1*1hq0sc2*_ga*MTk0NDE1NjM1OS4xNjg2MjMyMzM0*_ga_F6S0LVSC74*MTY5MzIzNjcxMi4xNzAuMS4xNjkzMjM2NzEyLjYwLjAuMA..*_fplc*TzlkaUQ1dW9zcW9GSGdnc3BWRjNiOUNqR2pjbEthNiUyQnFSemJXV240MUUwVlFWNDQzbTdST1EycUswSkElMkZjTDAwdVc3V3Q0JTJGWk8lMkJnbks4RG5jVWdoWUJPb1JoVnBuZG9zYTEwUHBQY2llYjRBUk9IeDlhZXdkd29JbzBoTGclM0QlM0Q","returns.step_async_label.desc":"Your shipping label and the next steps for your return will be sent to {email}.","returns.step_4.email_secondary_send_button":"SEND","returns.instruction[0].self":"Print your return shipping label","returns.return_methods.mail_ups.disclaimer":"","returns.instruction[2].mail_ups":"3. Wait for your refund.","returns.step_1.sidepanel_return_quantity":"How many would you like to return?","returns.return_methods.store.store_link_text":"Find a Store","returns.validate.toggle_view_title":"<br>Want to make an exchange?<br><p class='login-sidebar-subtitle'><a href='https://help.awaytravel.com/?_gl=1*1hq0sc2*_ga*MTk0NDE1NjM1OS4xNjg2MjMyMzM0*_ga_F6S0LVSC74*MTY5MzIzNjcxMi4xNzAuMS4xNjkzMjM2NzEyLjYwLjAuMA..*_fplc*TzlkaUQ1dW9zcW9GSGdnc3BWRjNiOUNqR2pjbEthNiUyQnFSemJXV240MUUwVlFWNDQzbTdST1EycUswSkElMkZjTDAwdVc3V3Q0JTJGWk8lMkJnbks4RG5jVWdoWUJPb1JoVnBuZG9zYTEwUHBQY2llYjRBUk9IeDlhZXdkd29JbzBoTGclM0QlM0Q' target='_blank' class='login-sidebar-subtitle-1'>Start an Exchange<\/a><\/p><br>Returning a gift?","returns.instruction[2].dropoff_location.mail_ups":"Drop off your return at:","returns.step_3.refund_disclaimer":"* This is an estimate. Actual refund amount is subject to applied discounts, tax, shipping costs, and item condition.","returns.validate.toggle_view_link_gift_text":"Start a return or Exchange","returns.step_1.sidepanel_product_choice":"Would you like to return or exchange this?","returns.return_options.mail.self.store_link":"","returns.step_1.header_msg2.main_msg":"What would you like to return?","returns.step_1.header_msg7.sub_msg":"","returns.instruction[0].button_self":"Print Return Label","returns.return_options.mail.self.store_link_text":"","returns.instruction[1].self":"Pack up your items","returns.return_methods.store.disclaimer":"","returns.step_3.gift_box_placeholder":"Email Address","returns.item.final_sale_message":"Final sale items cannot be returned or exchanged. $returnByDate, was the last date to return this item.","returns.validate.background_image_link_mobile":"https://assets.narvar.qa/retailers/awaytravel/RETURNS_MOBILE_20230801105294.png","returns.step_1.cancel_return_btn":"Cancel Return","returns.item.clearance_sale":"This is a clearance item","returns.step_3.estimated_refund_label":"Estimated Refund*","returns.store_locator.mail.mail_ups.title":"UPS Locations Near","returns.general.skip_to_content":"Skip to Content","returns.instruction[1].description_mail_ups":"Find a <a href='https://www.ups.com/dropoff' target='_blank' class='link'>UPS near you<\/a>. Make sure to drop it off within 10 business days of requesting your return\u2014your return authorization will expire after that.","returns.store_locator.mail.mail_ups.search_placeholder":"Zip Code","returns.instruction[0].mail_ups.multilabel":"You have {labels} label(s) to print","returns.validate.validate_title":"Please Wait","returns.return_methods.store.features[0].feature":"Get your refund/exchange instantly","returns.validate.form.zip.gift_label":"Shipping Zip Code","returns.item.price_label":"Price: ","returns.validate.login_sidebar_title":"Returns","returns.step_3.return_credit_label":"Return Credit","returns.instruction[2].self":"Ship it back to us","returns.step_3.shipping_address":"Shipping address: ","returns.step_1.next_button.disabled.error":"","returns.step_4.warehouse_address":"Ship your package to this address:","returns.printerless_error_page.try_again_link_text":"Try Again","returns.step_async_label.printerless_desc":"Your Mobile Return Code and the next steps for your return will be sent to {email}.","returns.step_1.cancel_return_error_tooltip":"Our system is offline for maintenance, please try again later or <a target='_blank' href='https://www.awaytravel.com' class='customer-service-link'>contact us<\/a> for help.","returns.printerless_error_page.code_retrieval_error_text":"There was an issue retrieving your Mobile Return Code.","returns.step_1.header_msg5.main_msg":"What would you like to return?","returns.general.back_button":"Back","returns.return_methods.store.store_link":"https://www.awaytravel.com"}; var requestUuid = '3df3eb2e54bf4bf1b07accb65da8677f'; var returnsSettings = {"returns":{"agreement_checkbox":{"options":[{"default":false,"post_data":false,"text":"I understand that the item(s) I send back must be unused. If not, I may be subject to a restocking fee.","value":"true","key":"agreement_checkbox"}],"enabled":true},"carriers":["dpduk","ups"],"display_order_tooltip":true,"uiVersion":"2.5","locale":{"default_readable_locale":"English (US)","default":"en_US","supported_locales":[{"locale_code":"en_CA","readable_locale":"English (CA)","language":"","isCurrentLocale":false},{"locale_code":"en_GB","readable_locale":"English (GB)","language":"","isCurrentLocale":false},{"locale_code":"en_US","readable_locale":"English (US)","language":"","isCurrentLocale":false}],"enabled":true},"api_version":3,"ineligible_reasons":{"STOP":{"tooltip":"We want to make it right. Damaged items must go through our customer service team. Please contact us <a href='https://help.awaytravel.com/contact/form-By3J5fbj' target='_blank' class='link'>here<\/a>.","status":"We want to make it right. Damaged items must go through our customer service team. Please contact us <a href='https://help.awaytravel.com/contact/form-By3J5fbj' target='_blank' class='link'>here<\/a>."},"EXCHANGE":{"tooltip":"For exchanges please contact us <a href='https://help.awaytravel.com/contact/form-By3J5fbj?_gl=1*4j8xui*_gcl_aw*R0NMLjE3MzU3NTY2OTAuQ2owS0NRaUE3Tk83QmhEc0FSSXNBRGdfaElaRjVaSG8xVVZQc3Zua3lMQ2xIM0RGcjZpck96VVgxcVZaSWxmN3lsX0prRnJjanlQZWliMGFBa2hfRUFMd193Y0I.*_gcl_au*MTI0NTYzNDM2MS4xNzI5Njk0NDc0LjEzMTM0MzQuMTczNTc0MTAxNS4xNzM1NzQxMDE1*FPAU*MzQxNjQzODYzLjE3MjgxNTgzMzY.*_ga*MTYzMjM3NzQ4LjE3Mjk2OTQ0NzM.*_ga_F6S0LVSC74*MTczNTc1NjY4OS44Ny4xLjE3MzU3NTY3OTEuMC4wLjE1NzkzMDE2MjA.*_fplc*cXE3M1RhNWVQM3ZiJTJCZml6WlVvZnJiTHpKT3B0VFltbHVjeVdXS3FqdTNmaklxZks4R1dLbEM0TElMdlJ4ZG93cFN2bmticiUyQkc4SnVuNlIzZkVnMHpaRXB0T2swZEN4Y0p6YVdBS0pWdjhyMXJRcEJoJTJGTWEyJTJGM3VIQUpPdWclM0QlM0Q.' target='_blank' class='link'>here<\/a> to ensure we can provide you with quick and efficient service.","status":"For exchanges please contact us <a href='https://help.awaytravel.com/contact/form-By3J5fbj?_gl=1*4j8xui*_gcl_aw*R0NMLjE3MzU3NTY2OTAuQ2owS0NRaUE3Tk83QmhEc0FSSXNBRGdfaElaRjVaSG8xVVZQc3Zua3lMQ2xIM0RGcjZpck96VVgxcVZaSWxmN3lsX0prRnJjanlQZWliMGFBa2hfRUFMd193Y0I.*_gcl_au*MTI0NTYzNDM2MS4xNzI5Njk0NDc0LjEzMTM0MzQuMTczNTc0MTAxNS4xNzM1NzQxMDE1*FPAU*MzQxNjQzODYzLjE3MjgxNTgzMzY.*_ga*MTYzMjM3NzQ4LjE3Mjk2OTQ0NzM.*_ga_F6S0LVSC74*MTczNTc1NjY4OS44Ny4xLjE3MzU3NTY3OTEuMC4wLjE1NzkzMDE2MjA.*_fplc*cXE3M1RhNWVQM3ZiJTJCZml6WlVvZnJiTHpKT3B0VFltbHVjeVdXS3FqdTNmaklxZks4R1dLbEM0TElMdlJ4ZG93cFN2bmticiUyQkc4SnVuNlIzZkVnMHpaRXB0T2swZEN4Y0p6YVdBS0pWdjhyMXJRcEJoJTJGTWEyJTJGM3VIQUpPdWclM0QlM0Q.' target='_blank' class='link'>here<\/a> to ensure we can provide you with quick and efficient service."}},"enableDisabledBtnError":false,"headerStyle":"CenterMenuLeftLogo","css_src":"https://assets.narvar.com/retailers/awaytravel/awary_travel-ret_2025-Jan-02_v3_20250106103225.css","displayEligibilityMsg":false,"showInitiatedReturnsTrackingNumber":false,"returnOptions":{"methods":{"mail_ups":{"store_locator_radius":20,"store_locator_query_params":[{"value":["ups"],"key":"carriers"},{"value":["dropoff"],"key":"supportedactions"}],"disable_email":false,"id":"mail","get_address":false,"store_locator":true,"placeholder_location":true},"self":{"disable_email":false,"id":"self","get_address":false,"use_method_price_label":true}},"useLocationJS":true,"authToken":"d660924be1ca70682b2a5b3f9c792fa69d84819a1f0ef7d390c0214f17e00625","options":[{"displayMethods":true,"methods":["mail_ups","self"],"id":"mail"}],"enabled":true},"gift_returns_enabled":true,"enableBackButton":true,"disableItemCancel":true,"validation":{"return_type":"regular_returns","custom_class_names":"btn btn-primary btn-lg btn-block","ineligible_states":[],"name":"myOrder","model":"order","multi_order":false,"zip_validation_enabled":false,"input_controls":[[{"css":"100","enableOn":"","is_required":true,"name":"number","id":"number","type":"text"}],[{"css":"100","enableOn":"","is_required":true,"name":"email","id":"email","type":"email"}]]},"display_help":true}}; var secureMode = false; var LASSEN_URL = 'https://lassen.narvar.com'; var NARVARJS_URL = 'https://js.narvar.com'; var pickupsEnabled = true; var pickupsPolicyCheckboxEnabled = false; var pickupsModalVersion = 'v1'; var pickupsEnableCTA = true; var accessToken = ''; var locationTagSettings = '{"methods":{"style":{"backgroundColor":"#F6F6F6","color":"#000000","fontWeight":"400","lineHeight":"16px","borderColor":"#999999","borderWidth":"1px","borderStyle":"solid","borderRadius":"2px","padding":"0.1rem 0.4rem"},"content":{"mail":"Box & Label Required","printerless_mail":"Box Required, No Label","boxless":"No Box or Label Required","locker_dropoff":"Return Locker - No Box or Label Required"}}}'; var customerProfileEnabled = false; var returnsMultiOrderEnabled = false; var assistUnificationEnabled = false; var itemsLayout = 'shipment_view'; try { var sublimeNarvarAppCta = 'null'; } catch (e) { console.error(e); var sublimeNarvarAppCta = '{}'; } </script> </head> <body ng-controller="MainController"> <skip-content></skip-content> <not-available ng-if="isRetailerDisabled"></not-available>  <div ng-if="!isRetailerDisabled" id="main-returns-container" class="{{ pageClass }} main-new-returns">  <div id="top"></div> <onboarding-banner ng-if="isOnboardingPreview"></onboarding-banner> <header-new></header-new> <hamburger-menu></hamburger-menu> <span class="sr-only" id="live-announcer" aria-live="polite"></span>  <div class="new-returns-container" ng-view role="main" id="main"></div> <help-section ng-if="displayHelp"></help-section>  <div class="clearfix visible-xs"></div> </div>  <noscript>This Website uses the latest in JavaScript technologies. Please enable JavaScript and update your browser to the latest version if you are able to read this message.</noscript>  <script> const jsBundles = '/r2/main.a02f37a7812b74903554.js?a02f37a7812b74903554,/r2/hosted.a02f37a7812b74903554.js?a02f37a7812b74903554'.split(','); const cssBundles = '/r2/main.a3364879c3d98bfa3f1d.css?a02f37a7812b74903554'.split(','); const hosted = window.returnsSettings && window.returnsSettings.returns && window.returnsSettings.returns.useHeadlessReturns; const appScript = document.createElement("script"); appScript.type = "text/javascript"; if (hosted) { appScript.src = jsBundles.find(e => e.includes("hosted")); document.body.appendChild(appScript); } else { appScript.src = jsBundles.find(e => e.includes("main")); document.body.appendChild(appScript); const appStyle = document.createElement("link"); appStyle.href = cssBundles.find(e => e.includes("main")); appStyle.rel = "stylesheet"; document.head.prepend(appStyle); const cssSrc = (window.returnsSettings && window.returnsSettings.returns && window.returnsSettings.returns.css_src) || (window.returnsSettings && window.returnsSettings.repairs && window.returnsSettings.repairs.css_src) || ''; if (cssSrc) { const retailerStyles = document.createElement('link'); retailerStyles.setAttribute('rel', 'stylesheet'); retailerStyles.setAttribute('type', 'text/css'); retailerStyles.setAttribute('href', cssSrc); document.head.appendChild(retailerStyles); } } </script> </body> </html>