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globalnav-link-iphone analytics-exitlink"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"><path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 1.629-.855zm-12.282-4.682h.961v.996h.094c.316-.697.932-1.107 1.898-1.107 1.418 0 2.209.838 2.209 2.338v4.09h-1.007v-3.844c0-1.137-.481-1.676-1.489-1.676s-1.658.674-1.658 1.781v3.739h-1.008zm-2.499 3.158c0-1.5-.674-2.361-1.869-2.361-1.196 0-1.87.861-1.87 2.361 0 1.495.674 2.362 1.87 2.362 1.195 0 1.869-.867 1.869-2.362zm-4.782 0c0-2.033 1.114-3.269 2.913-3.269 1.798 0 2.912 1.236 2.912 3.269 0 2.028-1.114 3.27-2.912 3.27-1.799 0-2.913-1.242-2.913-3.27zm-6.636-5.666h1.008v3.504h.093c.317-.697.979-1.107 1.946-1.107 1.336 0 2.179.855 2.179 2.338v4.09h-1.007v-3.844c0-1.119-.504-1.676-1.459-1.676-1.131 0-1.752.715-1.752 1.781v3.739h-1.008zm-6.015 4.87h1.863c1.202 0 1.899-.645 1.899-1.764 0-1.16-.674-1.799-1.899-1.799h-1.863zm2.139-4.5c1.599 0 2.707 1.125 2.707 2.736 0 1.582-1.131 2.701-2.719 2.701h-2.127v3.018h-1.055v-8.455zm-6.114 8.454h1.008v-6.316h-1.008zm-.2-8.238c0-.386.317-.703.703-.703.387 0 .704.317.704.703 0 .387-.317.704-.704.704-.386 0-.703-.317-.703-.704z"></path></svg></span><span class="globalnav-link-text">iPhone</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - watch" class=" globalnav-item globalnav-item-watch globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/om-ar/watch/" data-globalnav-item-name="watch" data-topnav-flyout-trigger-compact="true" data-analytics-title="watch" data-analytics-element-engagement="hover - watch" aria-label="Watch" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-watch analytics-exitlink"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 35 44" width="35" xmlns="http://www.w3.org/2000/svg"><path d="m28.9819 17.1758h1.008v3.504h.094c.316-.697.978-1.108 1.945-1.108 1.336 0 2.18.856 2.18 2.338v4.09h-1.008v-3.844c0-1.119-.504-1.675-1.459-1.675-1.131 0-1.752.715-1.752 1.781v3.738h-1.008zm-2.42 4.441c-.164-.627-.721-1.136-1.629-1.136-1.137 0-1.852.908-1.852 2.338 0 1.459.727 2.384 1.852 2.384.849 0 1.441-.392 1.629-1.107h1.019c-.182 1.16-1.125 2.016-2.642 2.016-1.77 0-2.901-1.284-2.901-3.293 0-1.969 1.125-3.247 2.895-3.247 1.535 0 2.472.92 2.648 2.045zm-6.533-3.568v1.635h1.407v.844h-1.407v3.574c0 .744.282 1.06.938 1.06.182 0 .281-.006.469-.023v.85c-.2.035-.393.058-.592.058-1.301 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data-topnav-flyout-trigger-compact="true" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"><path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 .375.011.504.029v1.008c-.082-.024-.446-.059-.645-.059-.961 0-1.658.645-1.658 1.535v3.914h-1.008zm28.135-.111c1.324 0 2.244.656 2.379 1.693h-.996c-.135-.504-.627-.838-1.389-.838-.75 0-1.336.381-1.336.943 0 .434.352.704 1.096.885l.973.235c1.189.287 1.763.802 1.763 1.711 0 1.13-1.095 1.91-2.531 1.91-1.406 0-2.373-.674-2.484-1.723h1.037c.17.533.674.873 1.482.873.85 0 1.459-.404 1.459-.984 0-.434-.328-.727-1.002-.891l-1.084-.264c-1.183-.287-1.722-.796-1.722-1.71 0-1.049 1.013-1.84 2.355-1.84zm-6.665 5.631c-1.155 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0-1.612-1.107-2.737-2.707-2.737z"></path></svg></span><span class="globalnav-link-text">AirPods</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - tv-home" class=" globalnav-item globalnav-item-tv-home globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/om-ar/tv-home/" data-globalnav-item-name="tv-home" data-topnav-flyout-trigger-compact="true" data-analytics-title="tv & home" data-analytics-element-engagement="hover - tv & home" aria-label="التلفزيون والمنزل" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-tv-home"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" width="84" viewBox="0 0 84 44" xmlns="http://www.w3.org/2000/svg"><path d="m2.1504 28.2734c-1.0254-.5566-1.623-1.6699-1.623-3.3516v-1.0488h1.084v1.0488c0 .6504.0996 1.1895.3047 1.6113.3984.8496 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1.1309.5742 1.6816 1.541 1.6816h.0469l.1758.0703v.7734l-.1758.0587h-.3164c-.7266 0-1.2949-.2168-1.7109-.6562-.1641-.1758-.2988-.3809-.3984-.6211h-.0117c-.082.2402-.1875.4453-.3223.6211-.3458.4394-.8321.6562-1.4591.6562h-.0469zm.5859-6.2402c0-.3926.3223-.6738.7031-.6738.3926 0 .7031.2812.7031.6738 0 .375-.3105.668-.7031.668-.3808-.0001-.7031-.293-.7031-.668zm2.0391 0c0-.3926.3223-.6738.7031-.6738.3926 0 .7031.2812.7031.6738 0 .375-.3105.668-.7031.668-.3808-.0001-.7031-.293-.7031-.668zm1.6406 6.2402v-.7852l.1758-.0586h1.3594v-7.9219h1.0898v8.8243h-2.4492zm4.2861-8.7656h1.084v8.8242h-1.084z"></path></svg></span><span class="globalnav-link-text">التلفزيون والمنزل</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - entertainment" class=" globalnav-item globalnav-item-entertainment globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/om-ar/entertainment/" data-globalnav-item-name="entertainment" data-topnav-flyout-trigger-compact="true" data-analytics-title="entertainment" data-analytics-element-engagement="hover - entertainment" aria-label="الترفيه" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-entertainment"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 33 44" width="33" xmlns="http://www.w3.org/2000/svg"><path d="m4.6523 23.416v-1.8809h-.9141c-1.3945 0-2.0508.7324-2.0508 1.8223 0 1.1074.668 1.8516 1.5 1.8516.9199 0 1.4649-.5859 1.4649-1.793zm3.2988 4.3477c0-.3633.293-.6445.6504-.6445.3633 0 .6562.2812.6562.6445 0 .3516-.293.6387-.6562.6387-.3574 0-.6504-.2871-.6504-.6387zm1.7051 0c0-.3633.293-.6445.6504-.6445.3633 0 .6562.2812.6562.6445 0 .3516-.293.6387-.6562.6387-.3574 0-.6504-.2871-.6504-.6387zm8.168-4.248v2.4844h-6.5449c-1.0195 0-1.752-.4336-2.1035-1.2773h-.0176c-.2871.8438-.9023 1.2773-1.7812 1.2773h-.3633c-1.0195 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0-1.752-.4336-2.1035-1.2773h-.0176c-.2871.8438-.9023 1.2773-1.7812 1.2773h-1.4238c-.1289 1.9219-1.2129 2.6895-2.748 2.6895h-.2168v-.8672h.1289c.9785 0 1.7637-.5332 1.7637-2.2266v-3.791h1.084v3.293h1.4121c.9727 0 1.541-.5508 1.541-1.6816v-1.6113h1.0898v1.6113c0 1.1309.5684 1.6816 1.541 1.6816h1.4062v-7.9219zm1.9297 0h1.084v8.8242h-1.084z"></path></svg></span><span class="globalnav-link-text">الترفيه</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - support" class=" globalnav-item globalnav-item-support globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="/ar-om/" data-globalnav-item-name="support" data-topnav-flyout-trigger-compact="true" data-analytics-title="support" data-analytics-element-engagement="hover - support" data-analytics-exit-link="true" aria-label="الدعم" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-support"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg viewBox="0 0 29 44" height="44" width="29" xmlns="http://www.w3.org/2000/svg"><path d="m6 23.2c0-1.1-.6-1.8-1.5-1.8s-1.5.8-1.5 2v1.7h1.1c1.3 0 1.9-.7 1.9-1.9zm9.4 1.9v.9h-6.7-.4c-1 0-1.8-.5-2.1-1.3-.2.8-.9 1.3-2 1.3h-1.1c0 1.8-.9 2.7-2.7 2.7h-.3v-.9h.2c1.1 0 1.7-.6 1.7-1.8v-2.6c0-1.8 1.1-2.9 2.6-2.9s2.6 1.1 2.6 2.7v.2c0 1.1.5 1.7 1.5 1.7h.1 2.5c-.9-.5-1.4-1.3-1.4-2.4 0-1.7 1.3-2.9 3.2-2.9.4 0 .9.1 1.3.2v.9c-.4-.1-.8-.2-1.2-.2-1.3 0-2.2.8-2.2 2 0 1.4 1.3 2.4 3.2 2.4zm9.9-7.6v8.5h-2.4-4.2c-.7 0-1.4 0-2-.4v-.9c.7.3 1.1.4 2 .4h1.6v-2.1c0-1.5-.7-2.3-2-2.3h-.6v-.9h.6c2.1 0 3.1 1 3.1 3.1v2.1h1.3 1.4v-7.6h1.2zm1.8 0h1.1v8.5h-1.1z"></path></svg></span><span class="globalnav-link-text">الدعم</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - where-to-buy" class=" globalnav-item globalnav-item-where-to-buy globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/om-ar/buy/" data-globalnav-item-name="where-to-buy" data-topnav-flyout-trigger-compact="true" data-analytics-title="where to buy" data-analytics-element-engagement="hover - where to buy" aria-label="أماكن الشراء" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-where-to-buy analytics-exitlink"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 66 44" width="66" height="44"><path d="M5.2,25.1V26H0.4v-0.9h1.5C1.3,24.7,1,24.2,1,23.5c0-1.2,0.9-2,2.2-2c0.5,0,1,0.1,1.3,0.3v0.9c-0.4-0.2-0.8-0.2-1.2-0.2 C2.6,22.5,2,23,2,23.6c0,0.9,0.9,1.6,2,1.6L5.2,25.1z M6.9,17.5H8V26H6.9V17.5z M17.6,19.4c0-0.4,0.3-0.6,0.7-0.6s0.7,0.3,0.7,0.6 c0,0.4-0.3,0.6-0.7,0.6C17.9,20.1,17.6,19.8,17.6,19.4z M18.5,17.9c0-0.4,0.3-0.6,0.7-0.6s0.7,0.3,0.7,0.6c0,0.4-0.3,0.6-0.7,0.6 S18.5,18.2,18.5,17.9z M20.1,18.8c0.4,0,0.7,0.3,0.7,0.6c0,0.4-0.3,0.6-0.7,0.6s-0.7-0.3-0.7-0.6S19.7,18.8,20.1,18.8z M26.5,17.5 v7.6h-1.4h-0.7c-1,0-1.5-0.6-1.5-1.7v-2.8h-1.1v2.8c0,1.2-0.4,1.7-1,1.7s-1-0.6-1-1.7v-2.2h-1.1v2.2c0,1.2-0.5,1.7-1.3,1.7 s-1.3-0.6-1.3-1.7v-2.2H15v2.2c0,1.1-0.6,1.7-1.5,1.7h-0.7h-1.5v-3.9h-1V26c0,1.2-0.6,1.8-1.7,1.8H8.4v0.9h0.3 c1.8,0,2.7-0.9,2.7-2.7h1.4h0.7c0.9,0,1.5-0.4,1.8-1.2c0.3,0.9,1,1.3,2,1.3c0.8,0,1.4-0.4,1.7-1.2c0.3,0.8,0.9,1.2,1.7,1.2 s1.3-0.4,1.6-1.3c0.4,0.8,1.1,1.2,2,1.2h0.9h2.4v-8.5L26.5,17.5z M29.3,17.5h1.1V26h-1.1V17.5z M37,20.8c0-0.4,0.3-0.6,0.7-0.6 s0.7,0.3,0.7,0.6c0,0.4-0.3,0.6-0.7,0.6S37,21.1,37,20.8z M49.2,21.2h-4.5l2.2-2.9h-1.1l-2.3,3V22h5.7c1.1,0,1.6,0.6,1.6,1.5 S50.4,25,49.3,25h-6.9H41v-3.9h-1.1v4.1c0,1.5-0.9,2.5-2.3,2.5c-1.5,0-2.3-0.9-2.3-2.5v-0.3h-1v0.3c0,2.1,1.3,3.4,3.4,3.4 c1.9,0,3.1-1,3.3-2.7h1.4h6.9c1.8,0,2.7-0.9,2.7-2.4C52,22.1,51.1,21.2,49.2,21.2z M60,20.4c-1.5,0-2.6,1.1-2.6,2.9V25h-1.3H56 c-1.1,0-1.6-0.5-1.6-1.7v-5.8h-1.1v5.8c0,1.8,0.8,2.6,2.5,2.6H56h3.5c2,0,2.9-0.9,2.9-2.8C62.6,21.6,61.5,20.4,60,20.4z M59.6,25.1 h-1.1v-1.7c0-1.3,0.5-2,1.5-2c0.9,0,1.5,0.7,1.5,1.8C61.5,24.4,60.8,25.1,59.6,25.1z M65.6,16.8v0.7h-2.3v-0.7h0.5 c-0.2-0.1-0.3-0.4-0.3-0.6c0-0.6,0.5-1,1.1-1c0.2,0,0.4,0,0.6,0.1V16c-0.2-0.1-0.4-0.1-0.6-0.1c-0.3,0-0.5,0.2-0.5,0.4 c0,0.3,0.3,0.5,0.6,0.5H65.6z M64,18.4h1.1V26H64V18.4z"></path></svg></span><span class="globalnav-link-text">أماكن الشراء</span></span></a></li></ul></div></div></div></li><li data-topnav-flyout-label="Search apple.com" data-analytics-title="open - search field" class="globalnav-item globalnav-search"><a role="button" id="globalnav-menubutton-link-search" href="/kb/index?page=search&locale=ar_OM" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" aria-label="Search apple.com" data-analytics-title="open - search field" class="globalnav-link globalnav-link-search"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" viewBox="0 0 15 44"> <path d="M14.298,27.202l-3.87-3.87c0.701-0.929,1.122-2.081,1.122-3.332c0-3.06-2.489-5.55-5.55-5.55c-3.06,0-5.55,2.49-5.55,5.55 c0,3.061,2.49,5.55,5.55,5.55c1.251,0,2.403-0.421,3.332-1.122l3.87,3.87c0.151,0.151,0.35,0.228,0.548,0.228 s0.396-0.076,0.548-0.228C14.601,27.995,14.601,27.505,14.298,27.202z M1.55,20c0-2.454,1.997-4.45,4.45-4.45 c2.454,0,4.45,1.997,4.45,4.45S8.454,24.45,6,24.45C3.546,24.45,1.55,22.454,1.55,20z"></path> </svg> </span><span class="globalnav-image-compact"><svg height="48" viewBox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"><path d="m16.2294 29.9556-4.1755-4.0821a6.4711 6.4711 0 1 0 -1.2839 1.2625l4.2005 4.1066a.9.9 0 1 0 1.2588-1.287zm-14.5294-8.0017a5.2455 5.2455 0 1 1 5.2455 5.2527 5.2549 5.2549 0 0 1 -5.2455-5.2527z"></path></svg></span></a><div id="globalnav-submenu-search" aria-labelledby="globalnav-menubutton-link-search" class="globalnav-flyout globalnav-submenu"><div class="globalnav-flyout-scroll-container"><div class="globalnav-flyout-content globalnav-submenu-content"><form action="https://support.apple.com/kb/index" method="get" class="globalnav-searchfield"><div class="globalnav-searchfield-wrapper"><input placeholder="ابحث في apple.com‏" aria-label="Search apple.com" autocorrect="off" autocapitalize="off" autocomplete="off" class="globalnav-searchfield-input" name="q"><input id="globalnav-searchfield-src" type="hidden" name="src" value><input type="hidden" name="type" value><input type="hidden" name="page" value><input type="hidden" name="locale" value><button aria-label="مسح البحث" tabindex="-1" type="button" class="globalnav-searchfield-reset"><span class="globalnav-image-regular"><svg height="14" viewBox="0 0 14 14" width="14" xmlns="http://www.w3.org/2000/svg"><path d="m7 .0339a6.9661 6.9661 0 1 0 6.9661 6.9661 6.9661 6.9661 0 0 0 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tabindex="-1" aria-hidden="true" type="submit" class="globalnav-searchfield-submit"><span class="globalnav-image-regular"><svg height="32" viewBox="0 0 30 32" width="30" xmlns="http://www.w3.org/2000/svg"><path d="m23.3291 23.3066-4.35-4.35c-.0105-.0105-.0247-.0136-.0355-.0235a6.8714 6.8714 0 1 0 -1.5736 1.4969c.0214.0256.03.0575.0542.0815l4.35 4.35a1.1 1.1 0 1 0 1.5557-1.5547zm-15.4507-8.582a5.6031 5.6031 0 1 1 5.603 5.61 5.613 5.613 0 0 1 -5.603-5.61z"></path></svg></span><span class="globalnav-image-compact"><svg width="38" height="40" viewBox="0 0 38 40" xmlns="http://www.w3.org/2000/svg"><path d="m28.6724 27.8633-5.07-5.07c-.0095-.0095-.0224-.0122-.032-.0213a7.9967 7.9967 0 1 0 -1.8711 1.7625c.0254.03.0357.0681.0642.0967l5.07 5.07a1.3 1.3 0 0 0 1.8389-1.8379zm-18.0035-10.0033a6.5447 6.5447 0 1 1 6.545 6.5449 6.5518 6.5518 0 0 1 -6.545-6.5449z"></path></svg></span></button></div><div role="status" aria-live="polite" data-topnav-searchresults-label="كل النتائج" class="globalnav-searchresults-count"></div></form><div class="globalnav-searchresults"></div></div></div></div></li></ul><div class="globalnav-menutrigger"><button id="globalnav-menutrigger-button" aria-controls="globalnav-list" aria-label="Menu" data-topnav-menu-label-open="Menu" data-topnav-menu-label-close="Close" data-topnav-flyout-trigger-compact="menu" class="globalnav-menutrigger-button"><svg width="18" height="18" viewBox="0 0 18 18"><polyline id="globalnav-menutrigger-bread-bottom" fill="none" stroke="currentColor" stroke-width="1.2" stroke-linecap="round" stroke-linejoin="round" points="2 12, 16 12" class="globalnav-menutrigger-bread globalnav-menutrigger-bread-bottom"><animate id="globalnav-anim-menutrigger-bread-bottom-open" attributeName="points" keyTimes="0;0.5;1" dur="0.24s" begin="indefinite" fill="freeze" calcMode="spline" keySplines="0.42, 0, 1, 1;0, 0, 0.58, 1" values=" 2 12, 16 12; 2 9, 16 9; 3.5 15, 15 3.5"></animate><animate 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small-12"> <h1 class="as-page-title__heading typography-headline">برنامج خدمة iPhone 14 Plus لحل مشكلة الكاميرا الخلفية</h1></div> </div> </div> <div class="as-richtext-wrapper as-richtext-base "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>تبيّن لشركة Apple أن الكاميرا الخلفية في نسبة صغيرة جدًا من أجهزة iPhone 14 Plus قد لا تتوفر فيها إمكانية معاينة الصور قبل التقاطها. تم تصنيع الأجهزة المتأثرة خلال الفترة من 10 أبريل 2023 إلى 28 أبريل 2024.</p> <p>إذا ظهرت هذه المشكلة على iPhone 14 Plus، فيُرجى استخدام أداة فحص الرقم التسلسلي أدناه لمعرفة ما إذا كان جهازك مؤهلاً للاستفادة من هذا البرنامج أم لا. وإذا كان مؤهلًا للاستفادة من هذا البرنامج، فسيقوم مقدم خدمة معتمد من Apple بإجراء خدمة صيانة بدون رسوم.</p> </div> </div> </div> <div class="as-sn-lookup-wrapper"> <div class="row justify-content-start"> <div class="column small-12 "> <form id="as-sn-lookup" class="as-sn-lookup-form" data-qp-api="https://qualityprograms.apple.com/lookup/112024"> <div class="as-sn-input-section"> <div class="form-textbox form-textbox-with-righticon as-snl-form-element"> <input type="text" id="as-sn-input" aria-labelledby="as-sn-input_label" class="form-textbox-input as-sn-form-input" placeholder="XXXOOXOXOOO" required aria-required="true" autocorrect="off" autocomplete="off" spellcheck="false" aria-describedby="as-sn-input_valid_input" /> <span class="form-textbox-label" id="as-sn-input_label" aria-hidden="true">الرقم التسلسلي</span> <div class="form-textbox-righticon"> <span class="icon icon-check"> <span class="visuallyhidden">Valid Input</span> </span> <span class="icon icon-exclamation"> <span class="visuallyhidden">Invalid Input</span> </span> </div> <div class="form-textbox-loader" id="as-snl-input-loader"> <span class="progress-indicator progress-indicator-indeterminate progress-indicator-indeterminate-size-tiny progress-indicator-visible "></span> </div> <span id="content-update" class="a11y" role="status" aria-live="polite"></span> </div> <button id="as-sn-button" type="submit" class="as-sn-form-button button button-super"> إرسال</button> </div> <div class="as-sn-response-section"> <div id="as-sn-response" class="as-sn-response"> <div id="as-sn-E00" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-success"> <p>قد يكون الرقم التسلسلي الذي أدخلته مؤهلاً للاستفادة من هذا البرنامج. الرجاء تحديد أحد خيارات الخدمة أدناه.</p></div> </div> <div id="as-sn-E01" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-error"> <p>الرقم التسلسلي الذي أدخلته غير مؤهل للاستفادة من هذا البرنامج لأحد الأسباب التالية:<br> <span>- لا يقع ضمن نطاق الأرقام المتسلسة المتأثرة. <br> - تشير سجلاتنا إلى أنه قد تمت خدمة جهازك بالفعل في إطار هذا البرنامج. <br> - تشير سجلاتنا إلى أن جهازك لم يعُد مؤهلاً للحصول على خدمة مجانية بموجب هذا البرنامج. إذا كانت لديك أسئلة، فالرجاء </span><a href="https://getsupport.apple.com/?caller=erep&SG=SG003&category_id=SC0999&symptom_id=99942">الاتصال بنا</a><span>.</span></p></div> </div> <div id="as-sn-E99" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-error"> <p>معذرة، حدثت مشكلة أثناء معالجة طلبك. الرجاء إعادة المحاولة بعد بضع دقائق.</p></div> </div> <div id="as-sn-FE01" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-error"> <p>الرجاء إدخال رقمك التسلسلي.</p></div> </div> <div id="as-sn-FE02" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-error"> <p>هذا ليس رقمًا تسلسليًا صالحًا لمنتجات Apple. الرجاء إعادة إدخال الرقم مرة أخرى. إذا كنت لا تزال تواجه مشاكل، <a href="https://getsupport.apple.com/?caller=erep&SG=SG003&category_id=SC0999&symptom_id=99942">فاتصل بنا</a>.</p></div> </div> <div id="as-sn-FE03" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-error"> <p>معذرة، حدثت مشكلة أثناء معالجة طلبك. الرجاء إعادة المحاولة بعد بضع دقائق.</p></div> </div> </div> <div class="as-sn-tooltip-wrapper as-richtext"> <p>يمكن العثور على الرقم التسلسلي بسهولة. <a href="/ar-om/108037">تعرّف على الطريقة</a>.</p></div> </div> </form> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p><span class="note">ملاحظة: لا يُعد أي من طرازات iPhone الأخرى مؤهلاً للاستفادة من هذا البرنامج.</span></p> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <h2>عملية الخدمة</h2> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>ابحث عن <a href="https://getsupport.apple.com/?caller=erep&SG=SG003&category_id=SC0999&symptom_id=99942&solution=CIN">مقدم خدمة معتمد من Apple</a> لإجراء خدمة صيانة لجهازك iPhone 14 Plus. سيخضع جهازك iPhone للفحص قبل إجراء أي عملية خدمة عليه للتحقق من أنه مؤهل للاستفادة من هذا البرنامج.</p> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>قبل الخدمة، <a href="/ar-om/118426">انسخ بيانات iPhone احتياطيًا</a> على iCloud أو الكمبيوتر. تعرّف على المزيد حول <a href="/ar-om/109519">تجهيز iPhone للخدمة</a>.</p> <p><span class="note">ملاحظة: إذا كان هناك تلف في جهازك iPhone 14 Plus يعيق إكمال عملية الإصلاح، مثل وجود كسر في الزجاج الخلفي، فيجب حل هذه المشكلة قبل القيام بالخدمة. في بعض الحالات، قد تكون هناك تكلفة مقابل عملية الإصلاح الإضافي.</span></p> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <h2>معلومات إضافية</h2> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>قد تقيد Apple عملية الإصلاح أو تقصرها على بلد أو منطقة الشراء الأصلية.</p> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>لا يمدد برنامج Apple هذا والمتوفر على مستوى العالم تغطية الضمان القياسي لجهاز iPhone 14 Plus.</p> <p>إذا كنت تعتقد أن جهازك iPhone 14 Plus قد تأثر بهذه المشكلة، وأنك قد دفعت مبلغًا مقابل إصلاح الكاميرا الخلفية، فيمكنك <a href="https://getsupport.apple.com/?caller=erep&SG=SG003&category_id=SC0998&symptom_id=99943">الاتصال بـ Apple لاسترداد المبلغ</a>. </p> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>يغطي البرنامج أجهزة iPhone 14 Plus المؤهلة لمدة ثلاث سنوات بعد أول عملية بيع بالتجزئة للوحدة.</p> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-base "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p><span class="sosumi">المعلومات سارية اعتبارًا من 2024/11/01</span></p> </div> </div> </div> </div> <footer id="ac-globalfooter" class="no-js" lang="ar-OM" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div class="ac-gf-content"> <h2 class="ac-gf-label" id="ac-gf-label">Apple Footer</h2> <nav class="ac-gf-breadcrumbs" aria-label="Breadcrumbs" role="navigation"> <a href="https://www.apple.com/om-ar/" class="home ac-gf-breadcrumbs-home analytics-exitlink"> <span class="ac-gf-breadcrumbs-home-icon" aria-hidden="true"></span> <span class="ac-gf-breadcrumbs-home-label">Apple</span> <span class="ac-gf-breadcrumbs-home-chevron"></span> <span class="ac-gf-breadcrumbs-home-mask"></span> </a> <div class="ac-gf-breadcrumbs-path"> 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