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el anshori</h1><div class="affiliations-container fake-truncate js-profile-affiliations"><div><a class="u-tcGrayDarker" href="https://universitasterbukaindonesia.academia.edu/">Universitas Terbuka Indonesia</a>, <a class="u-tcGrayDarker" href="https://universitasterbukaindonesia.academia.edu/Departments/Public_Adminstration/Documents">Public Adminstration</a>, <span class="u-tcGrayDarker">Faculty Member</span></div></div></div></div><div class="sidebar-cta-container"><button class="ds2-5-button hidden profile-cta-button grow js-profile-follow-button" data-broccoli-component="user-info.follow-button" data-click-track="profile-user-info-follow-button" data-follow-user-fname="yuli tirtariandi" data-follow-user-id="22697162" data-follow-user-source="profile_button" data-has-google="false"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">add</span>Follow</button><button class="ds2-5-button hidden profile-cta-button grow js-profile-unfollow-button" 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u-linkUnstyled u-tcGrayDarker u-textDecorationUnderline u-displayNone">less</div></div></div><div class="ri-section"><div class="ri-section-header"><span>Interests</span></div><div class="ri-tags-container"><a data-click-track="profile-user-info-expand-research-interests" data-has-card-for-ri-list="22697162" href="https://www.academia.edu/Documents/in/Strategic_Management"><div id="js-react-on-rails-context" style="display:none" data-rails-context="{"inMailer":false,"i18nLocale":"en","i18nDefaultLocale":"en","href":"https://universitasterbukaindonesia.academia.edu/yulitirtariandielanshori","location":"/yulitirtariandielanshori","scheme":"https","host":"universitasterbukaindonesia.academia.edu","port":null,"pathname":"/yulitirtariandielanshori","search":null,"httpAcceptLanguage":null,"serverSide":false}"></div> <div class="js-react-on-rails-component" style="display:none" data-component-name="Pill" data-props="{"color":"gray","children":["Strategic Management"]}" data-trace="false" data-dom-id="Pill-react-component-dd659c6b-eb22-4499-b74c-a5a3752f7bb0"></div> <div id="Pill-react-component-dd659c6b-eb22-4499-b74c-a5a3752f7bb0"></div> </a><a data-click-track="profile-user-info-expand-research-interests" data-has-card-for-ri-list="22697162" href="https://www.academia.edu/Documents/in/Public_Policy"><div class="js-react-on-rails-component" style="display:none" data-component-name="Pill" data-props="{"color":"gray","children":["Public Policy"]}" data-trace="false" data-dom-id="Pill-react-component-610b133d-34ac-40ed-bae4-8672d67cff11"></div> <div id="Pill-react-component-610b133d-34ac-40ed-bae4-8672d67cff11"></div> </a></div></div></div></div><div class="right-panel-container"><div class="user-content-wrapper"><div class="uploads-container" id="social-redesign-work-container"><div class="upload-header"><h2 class="ds2-5-heading-sans-serif-xs">Uploads</h2></div><div class="documents-container backbone-social-profile-documents" style="width: 100%;"><div class="u-taCenter"></div><div class="profile--tab_content_container js-tab-pane tab-pane active" id="all"><div class="profile--tab_heading_container js-section-heading" data-section="Papers" id="Papers"><h3 class="profile--tab_heading_container">Papers by yuli tirtariandi el anshori</h3></div><div class="js-work-strip profile--work_container" data-work-id="89498670"><div class="profile--work_thumbnail hidden-xs"><a class="js-work-strip-work-link" data-click-track="profile-work-strip-thumbnail" href="https://www.academia.edu/89498670/Evaluasi_Formatif_Bahan_Ajar_Administrasi_Keuangan_ADPU_4333_"><img alt="Research paper thumbnail of Evaluasi Formatif Bahan Ajar Administrasi Keuangan (ADPU 4333)" class="work-thumbnail" src="https://attachments.academia-assets.com/93295020/thumbnails/1.jpg" /></a></div><div class="wp-workCard wp-workCard_itemContainer"><div class="wp-workCard_item wp-workCard--title"><a class="js-work-strip-work-link text-gray-darker" data-click-track="profile-work-strip-title" href="https://www.academia.edu/89498670/Evaluasi_Formatif_Bahan_Ajar_Administrasi_Keuangan_ADPU_4333_">Evaluasi Formatif Bahan Ajar Administrasi Keuangan (ADPU 4333)</a></div><div class="wp-workCard_item"><span class="js-work-more-abstract-truncated">Permasalahan dalam penelitian ini adalah bagaimanakah model bahan ajar Administrasi Keuangan (ADP...</span><a class="js-work-more-abstract" data-broccoli-component="work_strip.more_abstract" data-click-track="profile-work-strip-more-abstract" href="javascript:;"><span> more </span><span><i class="fa fa-caret-down"></i></span></a><span class="js-work-more-abstract-untruncated hidden">Permasalahan dalam penelitian ini adalah bagaimanakah model bahan ajar Administrasi Keuangan (ADPU 4333) yang ideal. Penelitian ini bertujuan menghasilkan bahan ajar matakuliah Administrasi Keuangan (ADPU 4333) yang ideal. Penelitian ini menggunakan metode deskriptif kualitatif. Data yang digunakan adalah data primer dan sekunder. Teknik pengumpulan data dilakukan melalui wawancara mendalam dan dokumentasi. Data yang diperoleh dianalisis dengan menggunakan teknik analisis data deskriptif analitis, dan diuji keabsahannya dengan melakukan check, recheck dan cross check terhadap data yang diperoleh. Hasil penelitian menunjukkan bahwa substansi materi Administrasi Keuangan belum sesuai dengan perkembangan ilmu pengetahuan dan landasan yuridis formal yang berlaku, kompetensi dalam GBPP dan bahan ajar belum selaras baik kompetensi maupun kedalaman uraian materinya; gaya penulisan belum berisi ajakan agar mahasiswa terlibat dalam aktivitas belajar; masih kurang memperlihatkan contoh-contoh...</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><a id="1d47e17c923c26ebdad7756409a04c9c" class="wp-workCard--action" rel="nofollow" data-click-track="profile-work-strip-download" data-download="{"attachment_id":93295020,"asset_id":89498670,"asset_type":"Work","button_location":"profile"}" href="https://www.academia.edu/attachments/93295020/download_file?st=MTczMjczMzAwNSw4LjIyMi4yMDguMTQ2&s=profile"><span><i class="fa fa-arrow-down"></i></span><span>Download</span></a><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="89498670"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="89498670"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 89498670; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=89498670]").text(description); $(".js-view-count[data-work-id=89498670]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 89498670; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='89498670']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 89498670, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (true){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "1d47e17c923c26ebdad7756409a04c9c" } } $('.js-work-strip[data-work-id=89498670]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":89498670,"title":"Evaluasi Formatif Bahan Ajar Administrasi Keuangan (ADPU 4333)","translated_title":"","metadata":{"abstract":"Permasalahan dalam penelitian ini adalah bagaimanakah model bahan ajar Administrasi Keuangan (ADPU 4333) yang ideal. 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$(this).data('initialized', true); } }); $a.trackClickSource(".js-work-strip-work-link", "profile_work_strip") }); </script> <div class="js-work-strip profile--work_container" data-work-id="89498663"><div class="profile--work_thumbnail hidden-xs"><a class="js-work-strip-work-link" data-click-track="profile-work-strip-thumbnail" href="https://www.academia.edu/89498663/Keberhasilan_Implementasi_Kebijakan_Pengarusutamaan_Gender_Di_Indonesia_Menyongsong_MEA"><img alt="Research paper thumbnail of Keberhasilan Implementasi Kebijakan Pengarusutamaan Gender Di Indonesia Menyongsong MEA" class="work-thumbnail" src="https://attachments.academia-assets.com/93295016/thumbnails/1.jpg" /></a></div><div class="wp-workCard wp-workCard_itemContainer"><div class="wp-workCard_item wp-workCard--title"><a class="js-work-strip-work-link text-gray-darker" data-click-track="profile-work-strip-title" href="https://www.academia.edu/89498663/Keberhasilan_Implementasi_Kebijakan_Pengarusutamaan_Gender_Di_Indonesia_Menyongsong_MEA">Keberhasilan Implementasi Kebijakan Pengarusutamaan Gender Di Indonesia Menyongsong MEA</a></div><div class="wp-workCard_item"><span class="js-work-more-abstract-truncated">Isu pengarusutamaan gender menjadi salah satu topik yang mengemuka selama 10 tahun. Termasuk juga...</span><a class="js-work-more-abstract" data-broccoli-component="work_strip.more_abstract" data-click-track="profile-work-strip-more-abstract" href="javascript:;"><span> more </span><span><i class="fa fa-caret-down"></i></span></a><span class="js-work-more-abstract-untruncated hidden">Isu pengarusutamaan gender menjadi salah satu topik yang mengemuka selama 10 tahun. Termasuk juga di kawasan Asia Tenggara. Indonesia sebagai salah satu negara anggota ASEAN juga telah mengeluarkan beberapa kebijakan terkait pengarustamaan gender ini. Beberapa sektor tidak hanya bidang pendidikan sudah menerapkan kebijakan pengarusutamaan gende ini. Artikel ini merupakan sebuah kajian literatur. Konsep yang dipergunakan untuk menganalisis isu pengarusutamaan gender adalah konsep implementasi kebijakan dari Van Meter dan Van Horn. Hasil kajian memperlihatkan bahwa beberapa kementerian/Lembaga di pusat, pemerintah provinsi serta kabupaten/kota telah memiliki dukungan politik, kelembagaan PUG, program yang responsif gender, data dan informasi berdasarkan menurut jenis kelamin, dan sumber daya manusia dengan keterampilan melaksanakan PUG</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><a id="3697718022b6d1587d5438a5a62645c6" class="wp-workCard--action" rel="nofollow" data-click-track="profile-work-strip-download" data-download="{"attachment_id":93295016,"asset_id":89498663,"asset_type":"Work","button_location":"profile"}" href="https://www.academia.edu/attachments/93295016/download_file?st=MTczMjczMzAwNiw4LjIyMi4yMDguMTQ2&s=profile"><span><i class="fa fa-arrow-down"></i></span><span>Download</span></a><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="89498663"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="89498663"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 89498663; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=89498663]").text(description); $(".js-view-count[data-work-id=89498663]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 89498663; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='89498663']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 89498663, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (true){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "3697718022b6d1587d5438a5a62645c6" } } $('.js-work-strip[data-work-id=89498663]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":89498663,"title":"Keberhasilan Implementasi Kebijakan Pengarusutamaan Gender Di Indonesia Menyongsong MEA","translated_title":"","metadata":{"abstract":"Isu pengarusutamaan gender menjadi salah satu topik yang mengemuka selama 10 tahun. 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$(this).data('initialized', true); } }); $a.trackClickSource(".js-work-strip-work-link", "profile_work_strip") }); </script> <div class="js-work-strip profile--work_container" data-work-id="89498661"><div class="profile--work_thumbnail hidden-xs"><a class="js-work-strip-work-link" data-click-track="profile-work-strip-thumbnail" href="https://www.academia.edu/89498661/Evaluasi_Kompetensi_Tutor_Pada_Tutorial_Online_Program_Studi_Ilmu_Administrasi_Negara"><img alt="Research paper thumbnail of Evaluasi Kompetensi Tutor Pada Tutorial Online Program Studi Ilmu Administrasi Negara" class="work-thumbnail" src="https://attachments.academia-assets.com/93295015/thumbnails/1.jpg" /></a></div><div class="wp-workCard wp-workCard_itemContainer"><div class="wp-workCard_item wp-workCard--title"><a class="js-work-strip-work-link text-gray-darker" data-click-track="profile-work-strip-title" href="https://www.academia.edu/89498661/Evaluasi_Kompetensi_Tutor_Pada_Tutorial_Online_Program_Studi_Ilmu_Administrasi_Negara">Evaluasi Kompetensi Tutor Pada Tutorial Online Program Studi Ilmu Administrasi Negara</a></div><div class="wp-workCard_item"><span class="js-work-more-abstract-truncated">Perkembangan teknologi informasi dan telekomunikasi mendorong UT lebih jauh untuk mengembangkan t...</span><a class="js-work-more-abstract" data-broccoli-component="work_strip.more_abstract" data-click-track="profile-work-strip-more-abstract" href="javascript:;"><span> more </span><span><i class="fa fa-caret-down"></i></span></a><span class="js-work-more-abstract-untruncated hidden">Perkembangan teknologi informasi dan telekomunikasi mendorong UT lebih jauh untuk mengembangkan tutorial online berbasis MLE-Moodle sebagai bagian dari electronic learning (e-learning). Program Studi Ilmu Administrasi Negara FISIP-UT menyediakan tutorial online sebagai bentuk layanan belajar yang diberikan kepada mahasiswa melalui penggunaan internet. Dalam beberapa tahun terakhir terdapat kecenderungan bahwa partisipasi mahasiswa dalam mengikuti tutorial online semakin meningkat. Melihat perkembangan ini maka sejak tahun akademik 2013.1 seluruh program studi yang ada di UT, termasuk Program studi Ilmu Administrasi Negara, memberikan layanan tutorial online untuk seluruh mata kuliah yang ditawarkan. Data pada tahun akademik 2013.1 sampai dengan 2014.2 menunjukkan kecenderungan semakin meningkatnya jumlah partisipasi mahasiswa yang mengikuti tutorial online. Peningkatan jumlah ini memerlukan dukungan kompetensi tutor yang memadai. Kompetensi tutor menjadi sangat penting untuk menduku...</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><a id="92be81e22d1252095ec72bf98e2f4d32" class="wp-workCard--action" rel="nofollow" data-click-track="profile-work-strip-download" data-download="{"attachment_id":93295015,"asset_id":89498661,"asset_type":"Work","button_location":"profile"}" href="https://www.academia.edu/attachments/93295015/download_file?st=MTczMjczMzAwNiw4LjIyMi4yMDguMTQ2&s=profile"><span><i class="fa fa-arrow-down"></i></span><span>Download</span></a><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="89498661"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="89498661"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 89498661; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=89498661]").text(description); $(".js-view-count[data-work-id=89498661]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 89498661; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='89498661']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 89498661, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (true){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "92be81e22d1252095ec72bf98e2f4d32" } } $('.js-work-strip[data-work-id=89498661]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":89498661,"title":"Evaluasi Kompetensi Tutor Pada Tutorial Online Program Studi Ilmu Administrasi Negara","translated_title":"","metadata":{"abstract":"Perkembangan teknologi informasi dan telekomunikasi mendorong UT lebih jauh untuk mengembangkan tutorial online berbasis MLE-Moodle sebagai bagian dari electronic learning (e-learning). Program Studi Ilmu Administrasi Negara FISIP-UT menyediakan tutorial online sebagai bentuk layanan belajar yang diberikan kepada mahasiswa melalui penggunaan internet. Dalam beberapa tahun terakhir terdapat kecenderungan bahwa partisipasi mahasiswa dalam mengikuti tutorial online semakin meningkat. Melihat perkembangan ini maka sejak tahun akademik 2013.1 seluruh program studi yang ada di UT, termasuk Program studi Ilmu Administrasi Negara, memberikan layanan tutorial online untuk seluruh mata kuliah yang ditawarkan. Data pada tahun akademik 2013.1 sampai dengan 2014.2 menunjukkan kecenderungan semakin meningkatnya jumlah partisipasi mahasiswa yang mengikuti tutorial online. Peningkatan jumlah ini memerlukan dukungan kompetensi tutor yang memadai. Kompetensi tutor menjadi sangat penting untuk menduku...","publisher":"'Universitas Terbuka'","publication_date":{"day":12,"month":12,"year":2014,"errors":{}}},"translated_abstract":"Perkembangan teknologi informasi dan telekomunikasi mendorong UT lebih jauh untuk mengembangkan tutorial online berbasis MLE-Moodle sebagai bagian dari electronic learning (e-learning). Program Studi Ilmu Administrasi Negara FISIP-UT menyediakan tutorial online sebagai bentuk layanan belajar yang diberikan kepada mahasiswa melalui penggunaan internet. Dalam beberapa tahun terakhir terdapat kecenderungan bahwa partisipasi mahasiswa dalam mengikuti tutorial online semakin meningkat. Melihat perkembangan ini maka sejak tahun akademik 2013.1 seluruh program studi yang ada di UT, termasuk Program studi Ilmu Administrasi Negara, memberikan layanan tutorial online untuk seluruh mata kuliah yang ditawarkan. Data pada tahun akademik 2013.1 sampai dengan 2014.2 menunjukkan kecenderungan semakin meningkatnya jumlah partisipasi mahasiswa yang mengikuti tutorial online. Peningkatan jumlah ini memerlukan dukungan kompetensi tutor yang memadai. 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Sejak didirikan berdasarkan Peraturan Bupati no 32.4 Tahun 2011, BUMD tersebut dianggap gagal dalam mencari profit sekaligus berkontribusi bagi PAD. Setiap tahun pemerintah daerah melakukan penyertaan modal sebesar Rp 1 milyar. Kasus yang dialami oleh PT BBS ini juga banyak terjadi di daerah lainnya di Indonesia. Masalah inefisiensi pengelolaan, tidak fokusnya bisnis yang dijalankan, dan campur tangan pemerintah seringkali dianggap sebagai penyebab utama kegagalan BUMD menjalankan dwi fungsinya yaitu sebagai penyelenggara pelayanan publik dan penghasil profit bagi pemerintah daerah. Tujuan jangka panjang yang ingin dicapai dari penelitian ini adalah memberikan masukan bagi pemerintah pusat dalam merumuskan kebijakan misalnya UU tentang BUMD. Hingga saat ini belum ada UU terbaru yang mengatur tentang BUMD, melainkan produk yang sudah...</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><a id="31bfc293a2a7bf68feabc2d555087671" class="wp-workCard--action" rel="nofollow" data-click-track="profile-work-strip-download" data-download="{"attachment_id":93295017,"asset_id":89498659,"asset_type":"Work","button_location":"profile"}" href="https://www.academia.edu/attachments/93295017/download_file?st=MTczMjczMzAwNiw4LjIyMi4yMDguMTQ2&s=profile"><span><i class="fa fa-arrow-down"></i></span><span>Download</span></a><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="89498659"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="89498659"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 89498659; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=89498659]").text(description); $(".js-view-count[data-work-id=89498659]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 89498659; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='89498659']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 89498659, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (true){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "31bfc293a2a7bf68feabc2d555087671" } } $('.js-work-strip[data-work-id=89498659]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":89498659,"title":"Implementasi Kebijakan Penataan Badan Usaha Milik Daerah Di Kabupaten Bangka Barat","translated_title":"","metadata":{"abstract":"Penelitian ini dilatarbelakangi oleh permasalahan di Kabupaten Bangka Barat yang memiliki BUMD yakni Perusahaan Daerah (PD) Bumi Bangka Sejahtera (BBS). Sejak didirikan berdasarkan Peraturan Bupati no 32.4 Tahun 2011, BUMD tersebut dianggap gagal dalam mencari profit sekaligus berkontribusi bagi PAD. Setiap tahun pemerintah daerah melakukan penyertaan modal sebesar Rp 1 milyar. Kasus yang dialami oleh PT BBS ini juga banyak terjadi di daerah lainnya di Indonesia. Masalah inefisiensi pengelolaan, tidak fokusnya bisnis yang dijalankan, dan campur tangan pemerintah seringkali dianggap sebagai penyebab utama kegagalan BUMD menjalankan dwi fungsinya yaitu sebagai penyelenggara pelayanan publik dan penghasil profit bagi pemerintah daerah. Tujuan jangka panjang yang ingin dicapai dari penelitian ini adalah memberikan masukan bagi pemerintah pusat dalam merumuskan kebijakan misalnya UU tentang BUMD. Hingga saat ini belum ada UU terbaru yang mengatur tentang BUMD, melainkan produk yang sudah...","publisher":"'Universitas Terbuka'","publication_date":{"day":1,"month":11,"year":2014,"errors":{}}},"translated_abstract":"Penelitian ini dilatarbelakangi oleh permasalahan di Kabupaten Bangka Barat yang memiliki BUMD yakni Perusahaan Daerah (PD) Bumi Bangka Sejahtera (BBS). Sejak didirikan berdasarkan Peraturan Bupati no 32.4 Tahun 2011, BUMD tersebut dianggap gagal dalam mencari profit sekaligus berkontribusi bagi PAD. Setiap tahun pemerintah daerah melakukan penyertaan modal sebesar Rp 1 milyar. Kasus yang dialami oleh PT BBS ini juga banyak terjadi di daerah lainnya di Indonesia. Masalah inefisiensi pengelolaan, tidak fokusnya bisnis yang dijalankan, dan campur tangan pemerintah seringkali dianggap sebagai penyebab utama kegagalan BUMD menjalankan dwi fungsinya yaitu sebagai penyelenggara pelayanan publik dan penghasil profit bagi pemerintah daerah. Tujuan jangka panjang yang ingin dicapai dari penelitian ini adalah memberikan masukan bagi pemerintah pusat dalam merumuskan kebijakan misalnya UU tentang BUMD. Hingga saat ini belum ada UU terbaru yang mengatur tentang BUMD, melainkan produk yang sudah...","internal_url":"https://www.academia.edu/89498659/Implementasi_Kebijakan_Penataan_Badan_Usaha_Milik_Daerah_Di_Kabupaten_Bangka_Barat","translated_internal_url":"","created_at":"2022-10-29T21:11:18.053-07:00","preview_url":null,"current_user_can_edit":null,"current_user_is_owner":null,"owner_id":22697162,"coauthors_can_edit":true,"document_type":"paper","co_author_tags":[],"downloadable_attachments":[{"id":93295017,"title":"","file_type":"pdf","scribd_thumbnail_url":"https://attachments.academia-assets.com/93295017/thumbnails/1.jpg","file_name":"198236114.pdf","download_url":"https://www.academia.edu/attachments/93295017/download_file?st=MTczMjczMzAwNiw4LjIyMi4yMDguMTQ2&","bulk_download_file_name":"Implementasi_Kebijakan_Penataan_Badan_Us.pdf","bulk_download_url":"https://d1wqtxts1xzle7.cloudfront.net/93295017/198236114-libre.pdf?1667103847=\u0026response-content-disposition=attachment%3B+filename%3DImplementasi_Kebijakan_Penataan_Badan_Us.pdf\u0026Expires=1732736606\u0026Signature=Nu~ASDGHhyYBJfM5bxf~hy~VctUBxvn4RtGHkBjTk781sVZ1-TMD7d05SwfD6dz5NEqOGa9E3Ooax95DmoXoJ~b~DBWskRf9okbcx7ftCkq0oSNEHUiAXBGbMeRaz6seu6mR33p8okg~7r0eYqyE72LdTfkauZ9qDrBwsnWyVDuubZpLIF2N87Jd4nSysfDTTyPhHLSNtbWeLC4o7H5X6DdNFCAvjyKE3LrqOygMbNC2~YWvsXdMwvkp5UUtUzVDEX-Afu9-6ZWMZu6lFsyQ7VtavugInTiHFQfmSVKC~zLzmv78c4yQU1bSxF~5Sh49jS30dMWAne6FNmt-oN18xQ__\u0026Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA"}],"slug":"Implementasi_Kebijakan_Penataan_Badan_Usaha_Milik_Daerah_Di_Kabupaten_Bangka_Barat","translated_slug":"","page_count":48,"language":"id","content_type":"Work","owner":{"id":22697162,"first_name":"yuli tirtariandi","middle_initials":null,"last_name":"el anshori","page_name":"yulitirtariandielanshori","domain_name":"universitasterbukaindonesia","created_at":"2014-12-01T19:18:08.769-08:00","display_name":"yuli tirtariandi el anshori","url":"https://universitasterbukaindonesia.academia.edu/yulitirtariandielanshori"},"attachments":[{"id":93295017,"title":"","file_type":"pdf","scribd_thumbnail_url":"https://attachments.academia-assets.com/93295017/thumbnails/1.jpg","file_name":"198236114.pdf","download_url":"https://www.academia.edu/attachments/93295017/download_file?st=MTczMjczMzAwNiw4LjIyMi4yMDguMTQ2&","bulk_download_file_name":"Implementasi_Kebijakan_Penataan_Badan_Us.pdf","bulk_download_url":"https://d1wqtxts1xzle7.cloudfront.net/93295017/198236114-libre.pdf?1667103847=\u0026response-content-disposition=attachment%3B+filename%3DImplementasi_Kebijakan_Penataan_Badan_Us.pdf\u0026Expires=1732736606\u0026Signature=Nu~ASDGHhyYBJfM5bxf~hy~VctUBxvn4RtGHkBjTk781sVZ1-TMD7d05SwfD6dz5NEqOGa9E3Ooax95DmoXoJ~b~DBWskRf9okbcx7ftCkq0oSNEHUiAXBGbMeRaz6seu6mR33p8okg~7r0eYqyE72LdTfkauZ9qDrBwsnWyVDuubZpLIF2N87Jd4nSysfDTTyPhHLSNtbWeLC4o7H5X6DdNFCAvjyKE3LrqOygMbNC2~YWvsXdMwvkp5UUtUzVDEX-Afu9-6ZWMZu6lFsyQ7VtavugInTiHFQfmSVKC~zLzmv78c4yQU1bSxF~5Sh49jS30dMWAne6FNmt-oN18xQ__\u0026Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA"}],"research_interests":[],"urls":[{"id":25293085,"url":"https://core.ac.uk/download/198236114.pdf"}]}, dispatcherData: dispatcherData }); $(this).data('initialized', true); } }); $a.trackClickSource(".js-work-strip-work-link", "profile_work_strip") }); </script> <div class="js-work-strip profile--work_container" data-work-id="89498656"><div class="profile--work_thumbnail hidden-xs"><a class="js-work-strip-work-link" data-click-track="profile-work-strip-thumbnail" href="https://www.academia.edu/89498656/Peran_Ombudsman_Dalam_Penyelesaian_Kasus_Pengaduan_Pelayanan_Publik"><img alt="Research paper thumbnail of Peran Ombudsman Dalam Penyelesaian Kasus Pengaduan Pelayanan Publik" class="work-thumbnail" src="https://attachments.academia-assets.com/93295065/thumbnails/1.jpg" /></a></div><div class="wp-workCard wp-workCard_itemContainer"><div class="wp-workCard_item wp-workCard--title"><a class="js-work-strip-work-link text-gray-darker" data-click-track="profile-work-strip-title" href="https://www.academia.edu/89498656/Peran_Ombudsman_Dalam_Penyelesaian_Kasus_Pengaduan_Pelayanan_Publik">Peran Ombudsman Dalam Penyelesaian Kasus Pengaduan Pelayanan Publik</a></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><a id="87882c2b5f9096b6cf01ab4fadf72b26" class="wp-workCard--action" rel="nofollow" data-click-track="profile-work-strip-download" data-download="{"attachment_id":93295065,"asset_id":89498656,"asset_type":"Work","button_location":"profile"}" href="https://www.academia.edu/attachments/93295065/download_file?st=MTczMjczMzAwNiw4LjIyMi4yMDguMTQ2&s=profile"><span><i class="fa fa-arrow-down"></i></span><span>Download</span></a><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="89498656"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="89498656"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 89498656; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=89498656]").text(description); $(".js-view-count[data-work-id=89498656]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 89498656; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='89498656']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 89498656, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (true){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); 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UU Pelayanan Publik menjadi salah satu acuan dan standar dalam pemberian pelayanan publik, termasuk di dalamnya adalah Standar Pelayanan Minimal (SPM) ataupun Standard Operating Procedures (SOP) yang ditetapkan masing-masing institusi. Hampir 115 setiap tahun pemerintah pun melaksanakan berbagai lomba terkait pelayanan publik yang diberikan birokrasi. Meskipun demikian, masih jarang terdengar adanya birokrat yang dihukum atau diberikan sanksi karena memberikan pelayanan publik yang buruk dan tidak berkualitas. Padahal seharusnya dengan adanya berbagai aturan tentang pelayanan publik maka masyarakat mendapatkan jaminan akan memperoleh Abstract: Role of The Ombudsman in Progress Complaint Case of Public Service. So far it can be said that there are still many people who doubted gait ORI institutions. Especially when he was named the National Ombudsman Commission, Bangka Belitung not all districts/cities have ombudsmen, KON even at the provincial level did not exist. When KON changed its name to ORI, quite the opposite in the province there are representatives of ORI, but in districts / cities have not stood ORI representative. This research is expected to obtain information on how the maximum role during this run ORI in the resolution of cases / disputes public services, what are the constraints and how the strategy adopted to memkasimalkan the role. To achieve this it will do exploratory research on ORI Representative Babel province today, also reveals again the existence of the Ombudsman Bangka regency level ever stood. The theory used in this research is the theory of the Public Service, including New Public Service, and Organizational Theory. The method used is the field observation, in-depth interviews, literature/documents. This step is done by content analysis of documents and legislation, and intensive discussions with stakeholders. The final results obtained from this study is that the authority possessed by the Ombudsman Representative Babel province is very large because it is protected by law. Nevertheless, there are obstacles in the implementation of the authority that the Ombudsman Representative Babel is still bound by the existing regulations in implementing its authority. For example, making recommendations can not be done alone, but is merely a draft which will be finalized by ORI Center. Abstrak: Peran Ombudsman dalam Penyelesaian Kasus Pengaduan Pelayanan Publik. Sejauh ini dapat dikatakan bahwa masih banyak masyarakat yang menyangsikan kiprah lembaga Ombudsman Republik Indonesia (ORI). Apalagi ketika masih bernama Komisi Ombudsman Nasional, di Provinsi Bangka Belitung tidak semua daerah kabupaten/kota memiliki ombudsman, bahkan KON di tingkat provinsi tidak ada. Ketika KON berubah nama menjadi ORI, justru sebaliknya di provinsi terdapat perwakilan ORI, tetapi di kabupaten/kota belum berdiri perwakilan ORI. Dari penelitian ini diharapkan dapat diperoleh gambaran tentang seberapa maksimal peran yang selama ini dijalankan ORI dalam penyelesaian kasus/sengketa pelayanan publik, apa kendalanya, serta bagaimana strategi yang ditempuh untuk memkasimalkan peran tersebut. Untuk mencapai hal tersebut maka akan dilakukan penelitian eksploratif terhadap ORI Perwakilan Provinsi Babel saat ini, juga mengungkap kembali keberadaan Ombudsman tingkat Kabupaten Bangka yang pernah berdiri. Teori yang digunakan dalam penelitian ini adalah Teori Pelayanan Publik termasuk New Public Service, dan Teori Organisasi. Metode yang digunakan adalah pengamatan lapangan, wawancara mendalam, studi pustaka/dokumen. Langkah ini dilakukan dengan cara analisis isi dokumen dan peraturan perundang-undangan, dan diskusi intensif dengan para pihak terkait. Hasil akhir yang diperoleh dari penelitian ini adalah bahwa kewenangan yang dimiliki oleh Ombudsman Perwakilan Provinsi Babel sangat besar karena dilindungi oleh UU. Meskipun demikian, ada kendala dalam pelaksanaan kewenangan tersebut yaitu Ombudsman Perwakilan Babel masih sangat terikat dengan regulasi yang ada dalam melaksanakan kewenangannya. Misalnya pembuatan rekomendasi tidak bisa dilakukan sendiri, tetapi hanya bersifat draf yang nantinya difinalkan oleh ORI Pusat.","grobid_abstract_attachment_id":93295065},"translated_abstract":null,"internal_url":"https://www.academia.edu/89498656/Peran_Ombudsman_Dalam_Penyelesaian_Kasus_Pengaduan_Pelayanan_Publik","translated_internal_url":"","created_at":"2022-10-29T21:11:17.869-07:00","preview_url":null,"current_user_can_edit":null,"current_user_is_owner":null,"owner_id":22697162,"coauthors_can_edit":true,"document_type":"paper","co_author_tags":[],"downloadable_attachments":[{"id":93295065,"title":"","file_type":"pdf","scribd_thumbnail_url":"https://attachments.academia-assets.com/93295065/thumbnails/1.jpg","file_name":"4024.pdf","download_url":"https://www.academia.edu/attachments/93295065/download_file?st=MTczMjczMzAwNiw4LjIyMi4yMDguMTQ2&","bulk_download_file_name":"Peran_Ombudsman_Dalam_Penyelesaian_Kasus.pdf","bulk_download_url":"https://d1wqtxts1xzle7.cloudfront.net/93295065/4024-libre.pdf?1667103833=\u0026response-content-disposition=attachment%3B+filename%3DPeran_Ombudsman_Dalam_Penyelesaian_Kasus.pdf\u0026Expires=1732736606\u0026Signature=dbE7ZO20ag4M6wpwBDtsXRuEREaHrNIYZXX3YkTNp151F732bHKjUO6v3ftAa1VcOlB7pAkAr3Dc5AnQV9dXHFoaiSG-OPpUvcWDHW5YdweYioAhkHy8DLg0Cxhlwx73RoeWWYvmdaJHsMbW6RoFaFSabYBIw5G~eBH~Em413NG51bc-eN74IQMJi3opQ5eFJm62Bhk8HMHi~xu4bcyspGno9K9c7vZDyzFCUh0DL4FZ0vKccxZRXPaVZbpLRuFcTKQBW5ueoXA9Miu8qJiOnUESzOpqIFBLInkj58m94qjKwdNum4oSoy-j7UNrg6FDksYRYZY37m7nr7c3JyVczw__\u0026Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA"}],"slug":"Peran_Ombudsman_Dalam_Penyelesaian_Kasus_Pengaduan_Pelayanan_Publik","translated_slug":"","page_count":10,"language":"id","content_type":"Work","owner":{"id":22697162,"first_name":"yuli tirtariandi","middle_initials":null,"last_name":"el anshori","page_name":"yulitirtariandielanshori","domain_name":"universitasterbukaindonesia","created_at":"2014-12-01T19:18:08.769-08:00","display_name":"yuli tirtariandi el anshori","url":"https://universitasterbukaindonesia.academia.edu/yulitirtariandielanshori"},"attachments":[{"id":93295065,"title":"","file_type":"pdf","scribd_thumbnail_url":"https://attachments.academia-assets.com/93295065/thumbnails/1.jpg","file_name":"4024.pdf","download_url":"https://www.academia.edu/attachments/93295065/download_file?st=MTczMjczMzAwNiw4LjIyMi4yMDguMTQ2&","bulk_download_file_name":"Peran_Ombudsman_Dalam_Penyelesaian_Kasus.pdf","bulk_download_url":"https://d1wqtxts1xzle7.cloudfront.net/93295065/4024-libre.pdf?1667103833=\u0026response-content-disposition=attachment%3B+filename%3DPeran_Ombudsman_Dalam_Penyelesaian_Kasus.pdf\u0026Expires=1732736606\u0026Signature=dbE7ZO20ag4M6wpwBDtsXRuEREaHrNIYZXX3YkTNp151F732bHKjUO6v3ftAa1VcOlB7pAkAr3Dc5AnQV9dXHFoaiSG-OPpUvcWDHW5YdweYioAhkHy8DLg0Cxhlwx73RoeWWYvmdaJHsMbW6RoFaFSabYBIw5G~eBH~Em413NG51bc-eN74IQMJi3opQ5eFJm62Bhk8HMHi~xu4bcyspGno9K9c7vZDyzFCUh0DL4FZ0vKccxZRXPaVZbpLRuFcTKQBW5ueoXA9Miu8qJiOnUESzOpqIFBLInkj58m94qjKwdNum4oSoy-j7UNrg6FDksYRYZY37m7nr7c3JyVczw__\u0026Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA"}],"research_interests":[{"id":799,"name":"Public Administration","url":"https://www.academia.edu/Documents/in/Public_Administration"},{"id":4486,"name":"Political Science","url":"https://www.academia.edu/Documents/in/Political_Science"},{"id":88815,"name":"Legislation","url":"https://www.academia.edu/Documents/in/Legislation"},{"id":373875,"name":"Commission","url":"https://www.academia.edu/Documents/in/Commission"}],"urls":[{"id":25293084,"url":"https://ejournal.unri.ac.id/index.php/JAP/article/viewFile/4167/4024"}]}, dispatcherData: dispatcherData }); $(this).data('initialized', true); } }); $a.trackClickSource(".js-work-strip-work-link", "profile_work_strip") }); </script> <div class="js-work-strip profile--work_container" data-work-id="89498654"><div class="profile--work_thumbnail hidden-xs"><a class="js-work-strip-work-link" data-click-track="profile-work-strip-thumbnail" href="https://www.academia.edu/89498654/Koordinasi_Penyelenggaraan_Tugas_Pembantuan_Di_Kabupaten_Bangka"><img alt="Research paper thumbnail of Koordinasi Penyelenggaraan Tugas Pembantuan Di Kabupaten Bangka" class="work-thumbnail" src="https://attachments.academia-assets.com/93295071/thumbnails/1.jpg" /></a></div><div class="wp-workCard wp-workCard_itemContainer"><div class="wp-workCard_item wp-workCard--title"><a class="js-work-strip-work-link text-gray-darker" data-click-track="profile-work-strip-title" href="https://www.academia.edu/89498654/Koordinasi_Penyelenggaraan_Tugas_Pembantuan_Di_Kabupaten_Bangka">Koordinasi Penyelenggaraan Tugas Pembantuan Di Kabupaten Bangka</a></div><div class="wp-workCard_item"><span>Jurnal Studi Pemerintahan: Journal of Government and Politics</span><span>, 2012</span></div><div class="wp-workCard_item"><span class="js-work-more-abstract-truncated">The study aims to describe and analyze: (1) coordinate the implementation of co-administration in...</span><a class="js-work-more-abstract" data-broccoli-component="work_strip.more_abstract" data-click-track="profile-work-strip-more-abstract" href="javascript:;"><span> more </span><span><i class="fa fa-caret-down"></i></span></a><span class="js-work-more-abstract-untruncated hidden">The study aims to describe and analyze: (1) coordinate the implementation of co-administration in Bangka Regency; and (2) obtain a picture of the coordination function implemented in co-operation in the Regency of Bangka. The method used in this research is descriptive analysis on the basis of an interpretive approach. The results showed, in co-coordinating the implementation of Bangka regency between the Local Government Unit (SKPD) as the executor of the affairs of Co-administration (TP) and that the coordination of development planning, and funders (Provincial and Central) are not well coordinated. In the sense of coordination is still weak, it does not function according to the procedure that should be. Lack of coordination can lead to programs and activities of TP can not fully achieve the goals, and objectives are clear, in addition to the cost requirements, facilities and infrastructure, resource requirements needed to ensure the success of the TP has not been properly analyz...</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><a id="494cb2c196cc7c7286a8f31723d1134d" class="wp-workCard--action" rel="nofollow" data-click-track="profile-work-strip-download" data-download="{"attachment_id":93295071,"asset_id":89498654,"asset_type":"Work","button_location":"profile"}" href="https://www.academia.edu/attachments/93295071/download_file?st=MTczMjczMzAwNiw4LjIyMi4yMDguMTQ2&s=profile"><span><i class="fa fa-arrow-down"></i></span><span>Download</span></a><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="89498654"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="89498654"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 89498654; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=89498654]").text(description); $(".js-view-count[data-work-id=89498654]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 89498654; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='89498654']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 89498654, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (true){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "494cb2c196cc7c7286a8f31723d1134d" } } $('.js-work-strip[data-work-id=89498654]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":89498654,"title":"Koordinasi Penyelenggaraan Tugas Pembantuan Di Kabupaten Bangka","translated_title":"","metadata":{"abstract":"The study aims to describe and analyze: (1) coordinate the implementation of co-administration in Bangka Regency; and (2) obtain a picture of the coordination function implemented in co-operation in the Regency of Bangka. The method used in this research is descriptive analysis on the basis of an interpretive approach. The results showed, in co-coordinating the implementation of Bangka regency between the Local Government Unit (SKPD) as the executor of the affairs of Co-administration (TP) and that the coordination of development planning, and funders (Provincial and Central) are not well coordinated. In the sense of coordination is still weak, it does not function according to the procedure that should be. Lack of coordination can lead to programs and activities of TP can not fully achieve the goals, and objectives are clear, in addition to the cost requirements, facilities and infrastructure, resource requirements needed to ensure the success of the TP has not been properly analyz...","publication_date":{"day":null,"month":null,"year":2012,"errors":{}},"publication_name":"Jurnal Studi Pemerintahan: Journal of Government and Politics"},"translated_abstract":"The study aims to describe and analyze: (1) coordinate the implementation of co-administration in Bangka Regency; and (2) obtain a picture of the coordination function implemented in co-operation in the Regency of Bangka. The method used in this research is descriptive analysis on the basis of an interpretive approach. 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Berbagai permasalahan menyangkut buruknya pelayanan publik saat ini dengan mudahnya dapat diungkapkan oleh individu melalui sarana blog, milis, situs jejaring sosial, suara pembaca di media cetak, interaktif di media elektronik, ataupun melalui rubrik yang disediakan media online. Era citizen journalism menuntut para pelayan publik untuk lebih maksimal dalam memberikan layanan bagi masyarakat. Sebelum jurnalisme warga mencuat, para pelayan publik dapat dikatakan hanya \"takut\" kepada the old school journalism. 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Saat ini untuk model kelembagaan PTSP masih beragam di Indonesia. Beberapa daerah masih memisahkan antara pelayanan perizinan dan non perizinan dengan pelayanan penanaman modal. Sementara beberapa daerah lainnya sudah menggabungkan pelayanan keduanya sesuai dengan isi Peraturan Pemerintah no 96 tahun 2012 Pasal 15 ayat (2) yang menegaskan bahwa sistem pelayanan terpadu satu pintu wajib dilaksanakan untuk jenis pelayanan perizinan dan non-perizinan bidang penanaman modal. Melalui penelitian ini maka model kelembagaan yang tepat bagi PTSP di daerah dapat ditemukan, sehingga tidak lagi ditemukan ketidakseragaman bentuk PTSP. Untuk mencapai tujuan tersebut dilakukan penelitian dengan pendekatan kualitatif. 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Many improve...</span><a class="js-work-more-abstract" data-broccoli-component="work_strip.more_abstract" data-click-track="profile-work-strip-more-abstract" href="javascript:;"><span> more </span><span><i class="fa fa-caret-down"></i></span></a><span class="js-work-more-abstract-untruncated hidden">In 2013, Indonesia was ranked 128 of 189 countries in ease of doing business aspect. Many improvements should be undertaken such as doing innovation through One-Stop Service (OSS) in the field of licensing. This article analyzes the implementation of OSS in Indonesia, particularly in Bangka Regency and South Tangerang City. The research method is a qualitative approach. Data are collected by interviews, observations, and related documents. The study shows that OSS can improve public service in Indonesia as the services become more effective and efficient. However, there are some problems in implementing OSS such as the rule of law, human resources, and infrastructures. OSS makes the business reform runs well and increasing the investment growth. Keywords : innovation, public service, business</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><a id="84ba604dc289ae507dcff9491e2e5487" class="wp-workCard--action" rel="nofollow" data-click-track="profile-work-strip-download" data-download="{"attachment_id":78360014,"asset_id":67602904,"asset_type":"Work","button_location":"profile"}" href="https://www.academia.edu/attachments/78360014/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&s=profile"><span><i class="fa fa-arrow-down"></i></span><span>Download</span></a><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="67602904"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="67602904"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 67602904; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=67602904]").text(description); $(".js-view-count[data-work-id=67602904]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 67602904; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='67602904']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 67602904, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (true){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "84ba604dc289ae507dcff9491e2e5487" } } $('.js-work-strip[data-work-id=67602904]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":67602904,"title":"One-Stop Service at Municipal Level: A Business Reform in Indonesia","translated_title":"","metadata":{"abstract":"In 2013, Indonesia was ranked 128 of 189 countries in ease of doing business aspect. 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$(this).data('initialized', true); } }); $a.trackClickSource(".js-work-strip-work-link", "profile_work_strip") }); </script> <div class="js-work-strip profile--work_container" data-work-id="67602903"><div class="profile--work_thumbnail hidden-xs"><a class="js-work-strip-work-link" data-click-track="profile-work-strip-thumbnail" href="https://www.academia.edu/67602903/Implementasi_Pelayanan_Perizinan_Terpadu_Satu_Pintu"><img alt="Research paper thumbnail of Implementasi Pelayanan Perizinan Terpadu Satu Pintu" class="work-thumbnail" src="https://attachments.academia-assets.com/78360030/thumbnails/1.jpg" /></a></div><div class="wp-workCard wp-workCard_itemContainer"><div class="wp-workCard_item wp-workCard--title"><a class="js-work-strip-work-link text-gray-darker" data-click-track="profile-work-strip-title" href="https://www.academia.edu/67602903/Implementasi_Pelayanan_Perizinan_Terpadu_Satu_Pintu">Implementasi Pelayanan Perizinan Terpadu Satu Pintu</a></div><div class="wp-workCard_item"><span class="js-work-more-abstract-truncated">The Implementation of Integrated Licensing Services. The purpose of the study is tofind an overvi...</span><a class="js-work-more-abstract" data-broccoli-component="work_strip.more_abstract" data-click-track="profile-work-strip-more-abstract" href="javascript:;"><span> more </span><span><i class="fa fa-caret-down"></i></span></a><span class="js-work-more-abstract-untruncated hidden">The Implementation of Integrated Licensing Services. The purpose of the study is tofind an overview of the implementation of OSS, especially in Bangka Regency. The researchuses qualitative descriptive method. Then, The primary data are obtained from interviews andobservations, and the secondary data are obtained from the documents. The analysis of the datausing triangulation method. The results show that the commitment of the Bangka Regency headin implementing OSS is good, but the problem is found in terms of the functions of coordination.It arises as the impact of institutional forms. The impact of the pull of interests between thetwo institutions in the public service licensing can result in low confidence of the businessmenbureaucratic public service providers. Keywords : implementation, integrated public services, coordination</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><a id="d3f82b36e235600ee9680d82bbb8c768" class="wp-workCard--action" rel="nofollow" data-click-track="profile-work-strip-download" data-download="{"attachment_id":78360030,"asset_id":67602903,"asset_type":"Work","button_location":"profile"}" href="https://www.academia.edu/attachments/78360030/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&s=profile"><span><i class="fa fa-arrow-down"></i></span><span>Download</span></a><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="67602903"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="67602903"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 67602903; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=67602903]").text(description); $(".js-view-count[data-work-id=67602903]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 67602903; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='67602903']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 67602903, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (true){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "d3f82b36e235600ee9680d82bbb8c768" } } $('.js-work-strip[data-work-id=67602903]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":67602903,"title":"Implementasi Pelayanan Perizinan Terpadu Satu Pintu","translated_title":"","metadata":{"abstract":"The Implementation of Integrated Licensing Services. 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$(this).data('initialized', true); } }); $a.trackClickSource(".js-work-strip-work-link", "profile_work_strip") }); </script> <div class="js-work-strip profile--work_container" data-work-id="67602900"><div class="profile--work_thumbnail hidden-xs"><a class="js-work-strip-work-link" data-click-track="profile-work-strip-thumbnail" href="https://www.academia.edu/67602900/Pengaruh_Motivasi_Kerja_Dan_Kinerja_Aparatur_Pemerintah_Kecamatan_Terhadap_Kualitas_Pelayanan_Masyarakat_Studi_DI_Kantor_Kecamatan_Jatinangor_Kabupaten_Sumedang_"><img alt="Research paper thumbnail of Pengaruh Motivasi Kerja Dan Kinerja Aparatur Pemerintah Kecamatan Terhadap Kualitas Pelayanan Masyarakat ( Studi DI Kantor Kecamatan Jatinangor Kabupaten Sumedang)" class="work-thumbnail" src="https://a.academia-assets.com/images/blank-paper.jpg" /></a></div><div class="wp-workCard wp-workCard_itemContainer"><div class="wp-workCard_item wp-workCard--title"><a class="js-work-strip-work-link text-gray-darker" data-click-track="profile-work-strip-title" href="https://www.academia.edu/67602900/Pengaruh_Motivasi_Kerja_Dan_Kinerja_Aparatur_Pemerintah_Kecamatan_Terhadap_Kualitas_Pelayanan_Masyarakat_Studi_DI_Kantor_Kecamatan_Jatinangor_Kabupaten_Sumedang_">Pengaruh Motivasi Kerja Dan Kinerja Aparatur Pemerintah Kecamatan Terhadap Kualitas Pelayanan Masyarakat ( Studi DI Kantor Kecamatan Jatinangor Kabupaten Sumedang)</a></div><div class="wp-workCard_item"><span class="js-work-more-abstract-truncated">The problem of this research is to express how the work motivation influence and the performance ...</span><a class="js-work-more-abstract" data-broccoli-component="work_strip.more_abstract" data-click-track="profile-work-strip-more-abstract" href="javascript:;"><span> more </span><span><i class="fa fa-caret-down"></i></span></a><span class="js-work-more-abstract-untruncated hidden">The problem of this research is to express how the work motivation influence and the performance of district government officers to the public service quality and also, as the goal of this research, to determine and understand the work motivation effects and the performance of district government officers to the public service quality in the District Jatinangor, Sumedang Regency in West Java. The research uses an associative research design that is by finding the relationship between the work motivation and the performance of district government officers to the public service quality in the District. Data collected are qualitative and quantitative. They are collected by doing survey using a questionnaire instrument with answers that have been categorized in the form of numbers, like the Likert scale. The research uses a descriptive and inferential data analysis. The descriptive data analysis is processed through descriptive statistics while the inferential data analysis through infe...</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="67602900"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="67602900"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 67602900; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=67602900]").text(description); $(".js-view-count[data-work-id=67602900]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 67602900; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='67602900']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 67602900, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (false){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "-1" } } $('.js-work-strip[data-work-id=67602900]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":67602900,"title":"Pengaruh Motivasi Kerja Dan Kinerja Aparatur Pemerintah Kecamatan Terhadap Kualitas Pelayanan Masyarakat ( Studi DI Kantor Kecamatan Jatinangor Kabupaten Sumedang)","translated_title":"","metadata":{"abstract":"The problem of this research is to express how the work motivation influence and the performance of district government officers to the public service quality and also, as the goal of this research, to determine and understand the work motivation effects and the performance of district government officers to the public service quality in the District Jatinangor, Sumedang Regency in West Java. 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For that, there is a need to create qualified, competitive, effective and efficient of the public services. Indonesia’s E-Gov Policy has been applying principles of good governance and information technology to serve and interact with the community. Some local governments, including South Jakarta Municipality has been implementing e-Gov to optimize public service. e-Gov in South Jakarta Municipality is reflected on the implementation of a management information technology to improve services to the community by creating a web site, namely <a href="http://selatan.jakarta.go.id/" rel="nofollow">http://selatan.jakarta.go.id/</a>. The information presented in South Jakarta Municipality website includes tourism, local regulations, and other information of Municipality of South Jakarta.</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="67602899"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="67602899"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 67602899; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=67602899]").text(description); $(".js-view-count[data-work-id=67602899]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 67602899; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='67602899']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 67602899, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (false){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "-1" } } $('.js-work-strip[data-work-id=67602899]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":67602899,"title":"Optimizing Public Service Through E-Government Services (The Case of Public Service in South Jakarta Municipality)","translated_title":"","metadata":{"abstract":"The development of information technology and public administration paradigms that emphasize services for the benefit of society has affected the strategic efforts of e-Gov in Indonesia. 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This policy is about one-way regulation which was enacted in 2011 on certain roads. The study was conducted to find outwhat are the barriers to the implementation of participatory and communicative urban planningpolicies. The research method uses a qualitative approach, descriptive analysis and use casestudy design. Datas were collected through interviews, observation, and documentary studies.The results showed that the policy of one-way streets that carried by the local government wasless participatory. Not all stakeholders are involved in the formulation of policy. The City Governmentdid not respond to City Council to delay implementation of the policy because it found manyproblems in the test phase. Communication is woven by the City Government is also less effectiveso that the policy was...</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="67602897"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="67602897"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 67602897; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=67602897]").text(description); $(".js-view-count[data-work-id=67602897]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 67602897; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='67602897']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 67602897, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (false){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "-1" } } $('.js-work-strip[data-work-id=67602897]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":67602897,"title":"Kebijakan Publik Yang Partisipatif Dan Komunikatif","translated_title":"","metadata":{"abstract":"This article summarizes theresults of a study to analyze how the process of defining urban planning policy issued by the CityGovernment Pangkalpinang particularly in the field of transportation. 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Communication is woven by the City Government is also less effectiveso that the policy was...","internal_url":"https://www.academia.edu/67602897/Kebijakan_Publik_Yang_Partisipatif_Dan_Komunikatif","translated_internal_url":"","created_at":"2022-01-08T04:35:04.025-08:00","preview_url":null,"current_user_can_edit":null,"current_user_is_owner":null,"owner_id":22697162,"coauthors_can_edit":true,"document_type":"paper","co_author_tags":[],"downloadable_attachments":[],"slug":"Kebijakan_Publik_Yang_Partisipatif_Dan_Komunikatif","translated_slug":"","page_count":null,"language":"en","content_type":"Work","owner":{"id":22697162,"first_name":"yuli tirtariandi","middle_initials":null,"last_name":"el anshori","page_name":"yulitirtariandielanshori","domain_name":"universitasterbukaindonesia","created_at":"2014-12-01T19:18:08.769-08:00","display_name":"yuli tirtariandi el anshori","url":"https://universitasterbukaindonesia.academia.edu/yulitirtariandielanshori"},"attachments":[],"research_interests":[],"urls":[]}, dispatcherData: dispatcherData }); $(this).data('initialized', true); } }); $a.trackClickSource(".js-work-strip-work-link", "profile_work_strip") }); </script> <div class="js-work-strip profile--work_container" data-work-id="67602896"><div class="profile--work_thumbnail hidden-xs"><a class="js-work-strip-work-link" data-click-track="profile-work-strip-thumbnail" href="https://www.academia.edu/67602896/Kesenjangan_Dalam_Pelayanan_Publik"><img alt="Research paper thumbnail of Kesenjangan Dalam Pelayanan Publik" class="work-thumbnail" src="https://a.academia-assets.com/images/blank-paper.jpg" /></a></div><div class="wp-workCard wp-workCard_itemContainer"><div class="wp-workCard_item wp-workCard--title"><a class="js-work-strip-work-link text-gray-darker" data-click-track="profile-work-strip-title" href="https://www.academia.edu/67602896/Kesenjangan_Dalam_Pelayanan_Publik">Kesenjangan Dalam Pelayanan Publik</a></div><div class="wp-workCard_item"><span class="js-work-more-abstract-truncated">The study conducts to determine how public sector servicedelivery licensing and the factors that ...</span><a class="js-work-more-abstract" data-broccoli-component="work_strip.more_abstract" data-click-track="profile-work-strip-more-abstract" href="javascript:;"><span> more </span><span><i class="fa fa-caret-down"></i></span></a><span class="js-work-more-abstract-untruncated hidden">The study conducts to determine how public sector servicedelivery licensing and the factors that influence the field of public service licenses in South Tangerangcity. This study uses a qualitative approach and case study method. Data collection is conductedby the research structured interviews, observations, and a review of the relevant documents. Theresults shows the fact that the public service field of licensing in South Tangerang was not asexpected. There is still a gap between service users should receive services with the servicesprovided by the city government. Then there are several factors that affect the public service sectorin South Tangerang city licensing such as the absence of a clear legal framework eg minimarketpermit factor, BP2T coordination with other officials. System and mechanism of action are notestablished, as well as human resources issues that still need improvement.</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="67602896"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="67602896"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 67602896; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=67602896]").text(description); $(".js-view-count[data-work-id=67602896]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 67602896; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='67602896']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 67602896, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (false){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "-1" } } $('.js-work-strip[data-work-id=67602896]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":67602896,"title":"Kesenjangan Dalam Pelayanan Publik","translated_title":"","metadata":{"abstract":"The study conducts to determine how public sector servicedelivery licensing and the factors that influence the field of public service licenses in South Tangerangcity. This study uses a qualitative approach and case study method. Data collection is conductedby the research structured interviews, observations, and a review of the relevant documents. Theresults shows the fact that the public service field of licensing in South Tangerang was not asexpected. There is still a gap between service users should receive services with the servicesprovided by the city government. Then there are several factors that affect the public service sectorin South Tangerang city licensing such as the absence of a clear legal framework eg minimarketpermit factor, BP2T coordination with other officials. System and mechanism of action are notestablished, as well as human resources issues that still need improvement.","publication_date":{"day":null,"month":null,"year":2013,"errors":{}}},"translated_abstract":"The study conducts to determine how public sector servicedelivery licensing and the factors that influence the field of public service licenses in South Tangerangcity. This study uses a qualitative approach and case study method. Data collection is conductedby the research structured interviews, observations, and a review of the relevant documents. Theresults shows the fact that the public service field of licensing in South Tangerang was not asexpected. There is still a gap between service users should receive services with the servicesprovided by the city government. Then there are several factors that affect the public service sectorin South Tangerang city licensing such as the absence of a clear legal framework eg minimarketpermit factor, BP2T coordination with other officials. System and mechanism of action are notestablished, as well as human resources issues that still need improvement.","internal_url":"https://www.academia.edu/67602896/Kesenjangan_Dalam_Pelayanan_Publik","translated_internal_url":"","created_at":"2022-01-08T04:35:02.430-08:00","preview_url":null,"current_user_can_edit":null,"current_user_is_owner":null,"owner_id":22697162,"coauthors_can_edit":true,"document_type":"paper","co_author_tags":[],"downloadable_attachments":[],"slug":"Kesenjangan_Dalam_Pelayanan_Publik","translated_slug":"","page_count":null,"language":"en","content_type":"Work","owner":{"id":22697162,"first_name":"yuli tirtariandi","middle_initials":null,"last_name":"el anshori","page_name":"yulitirtariandielanshori","domain_name":"universitasterbukaindonesia","created_at":"2014-12-01T19:18:08.769-08:00","display_name":"yuli tirtariandi el anshori","url":"https://universitasterbukaindonesia.academia.edu/yulitirtariandielanshori"},"attachments":[],"research_interests":[],"urls":[]}, dispatcherData: dispatcherData }); $(this).data('initialized', true); } }); $a.trackClickSource(".js-work-strip-work-link", "profile_work_strip") }); </script> <div class="js-work-strip profile--work_container" data-work-id="67602894"><div class="profile--work_thumbnail hidden-xs"><a class="js-work-strip-work-link" data-click-track="profile-work-strip-thumbnail" href="https://www.academia.edu/67602894/Flood_Disaster_Mitigation_Policy_Analysis_A_Case_Study_in_Pangkalpinang_City_"><img alt="Research paper thumbnail of Flood Disaster Mitigation Policy Analysis ( A Case Study in Pangkalpinang City)" class="work-thumbnail" src="https://attachments.academia-assets.com/78360009/thumbnails/1.jpg" /></a></div><div class="wp-workCard wp-workCard_itemContainer"><div class="wp-workCard_item wp-workCard--title"><a class="js-work-strip-work-link text-gray-darker" data-click-track="profile-work-strip-title" href="https://www.academia.edu/67602894/Flood_Disaster_Mitigation_Policy_Analysis_A_Case_Study_in_Pangkalpinang_City_">Flood Disaster Mitigation Policy Analysis ( A Case Study in Pangkalpinang City)</a></div><div class="wp-workCard_item"><span>Proceedings of the Third International Conference on Social Transformation, Community and Sustainable Development (ICSTCSD 2019)</span><span>, 2020</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><a id="a265b8e8c2ba8e3dbed10d395d843aa2" class="wp-workCard--action" rel="nofollow" data-click-track="profile-work-strip-download" data-download="{"attachment_id":78360009,"asset_id":67602894,"asset_type":"Work","button_location":"profile"}" href="https://www.academia.edu/attachments/78360009/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&s=profile"><span><i class="fa fa-arrow-down"></i></span><span>Download</span></a><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="67602894"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="67602894"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 67602894; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=67602894]").text(description); $(".js-view-count[data-work-id=67602894]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 67602894; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='67602894']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 67602894, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (true){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "a265b8e8c2ba8e3dbed10d395d843aa2" } } $('.js-work-strip[data-work-id=67602894]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":67602894,"title":"Flood Disaster Mitigation Policy Analysis ( A Case Study in Pangkalpinang City)","translated_title":"","metadata":{"publisher":"Atlantis Press","ai_title_tag":"Pangkalpinang Flood Mitigation Policy Analysis and Challenges","grobid_abstract":"Disaster mitigation in Pangkalpinang City is one of the concerns of the Pangkalpinang City Government after the major floods in 2016. This study aims to look at how disaster mitigation policies are carried out by the Pangkalpinang City Government, especially by the Disaster Management Agency of Pangkalpinang City. This study uses qualitative methods with exploratory models (case studies). Data collection techniques used are through in-depth interviews and FGDs, document studies, field observations.. The result of the study shows that several disaster mitigation policies that have had a positive impact on Disaster Management Agency include structural and non-structural mitigation. For example in terms of social, administrative, environmental, structural, legal, and economic aspects. While the obstacles faced by the Disaster Management Agency include the aspect of funding, social aspect, and political aspects. Suggestions that can be given to the Pangkalpinang City Government are the need for more serious attention from the City Government and House of Representatives on the existence of Disaster Management Agency because Pangkalpinang City is now prone to major floods, including stagnant water conditions (small floods).","publication_date":{"day":null,"month":null,"year":2020,"errors":{}},"publication_name":"Proceedings of the Third International Conference on Social Transformation, Community and Sustainable Development (ICSTCSD 2019)","grobid_abstract_attachment_id":78360009},"translated_abstract":null,"internal_url":"https://www.academia.edu/67602894/Flood_Disaster_Mitigation_Policy_Analysis_A_Case_Study_in_Pangkalpinang_City_","translated_internal_url":"","created_at":"2022-01-08T04:35:00.557-08:00","preview_url":null,"current_user_can_edit":null,"current_user_is_owner":null,"owner_id":22697162,"coauthors_can_edit":true,"document_type":"paper","co_author_tags":[],"downloadable_attachments":[{"id":78360009,"title":"","file_type":"pdf","scribd_thumbnail_url":"https://attachments.academia-assets.com/78360009/thumbnails/1.jpg","file_name":"125931175.pdf","download_url":"https://www.academia.edu/attachments/78360009/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&","bulk_download_file_name":"Flood_Disaster_Mitigation_Policy_Analysi.pdf","bulk_download_url":"https://d1wqtxts1xzle7.cloudfront.net/78360009/125931175-libre.pdf?1641646873=\u0026response-content-disposition=attachment%3B+filename%3DFlood_Disaster_Mitigation_Policy_Analysi.pdf\u0026Expires=1732736607\u0026Signature=Kn0PbUyUMPulVLnbZ4fyOQ581GakI9vmnU8GgNiPNVHlodFM5x0TEO4SwZC~WIR6~F7nobPrOgnhTl86SkMZorcaOEg-wxaEfLsMN2wtPGgdcdtcCi129e3yqCFk~2u4j5hC9SGW3cZNqjhgk1ipEPE7BSAi15BvraPU-t4m5LdMI-al93fq4NJ4~GnGcbe-mDFQWB8sTAdSCUWyONfeyHGTK6SYCkGTjEuX~-LB2oyZtMNA0G1bbX0RohuDyf-k2de6idMjEtx-92B9bXjLjU~Rx8w2GgTDbIa9YdJU6k3ay7oKCzBjG6PKf3JS-83ktI4fZhYVFhDo6AkS4EXBOg__\u0026Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA"}],"slug":"Flood_Disaster_Mitigation_Policy_Analysis_A_Case_Study_in_Pangkalpinang_City_","translated_slug":"","page_count":5,"language":"en","content_type":"Work","owner":{"id":22697162,"first_name":"yuli tirtariandi","middle_initials":null,"last_name":"el anshori","page_name":"yulitirtariandielanshori","domain_name":"universitasterbukaindonesia","created_at":"2014-12-01T19:18:08.769-08:00","display_name":"yuli tirtariandi el anshori","url":"https://universitasterbukaindonesia.academia.edu/yulitirtariandielanshori"},"attachments":[{"id":78360009,"title":"","file_type":"pdf","scribd_thumbnail_url":"https://attachments.academia-assets.com/78360009/thumbnails/1.jpg","file_name":"125931175.pdf","download_url":"https://www.academia.edu/attachments/78360009/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&","bulk_download_file_name":"Flood_Disaster_Mitigation_Policy_Analysi.pdf","bulk_download_url":"https://d1wqtxts1xzle7.cloudfront.net/78360009/125931175-libre.pdf?1641646873=\u0026response-content-disposition=attachment%3B+filename%3DFlood_Disaster_Mitigation_Policy_Analysi.pdf\u0026Expires=1732736607\u0026Signature=Kn0PbUyUMPulVLnbZ4fyOQ581GakI9vmnU8GgNiPNVHlodFM5x0TEO4SwZC~WIR6~F7nobPrOgnhTl86SkMZorcaOEg-wxaEfLsMN2wtPGgdcdtcCi129e3yqCFk~2u4j5hC9SGW3cZNqjhgk1ipEPE7BSAi15BvraPU-t4m5LdMI-al93fq4NJ4~GnGcbe-mDFQWB8sTAdSCUWyONfeyHGTK6SYCkGTjEuX~-LB2oyZtMNA0G1bbX0RohuDyf-k2de6idMjEtx-92B9bXjLjU~Rx8w2GgTDbIa9YdJU6k3ay7oKCzBjG6PKf3JS-83ktI4fZhYVFhDo6AkS4EXBOg__\u0026Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA"},{"id":78360008,"title":"","file_type":"pdf","scribd_thumbnail_url":"https://attachments.academia-assets.com/78360008/thumbnails/1.jpg","file_name":"125931175.pdf","download_url":"https://www.academia.edu/attachments/78360008/download_file","bulk_download_file_name":"Flood_Disaster_Mitigation_Policy_Analysi.pdf","bulk_download_url":"https://d1wqtxts1xzle7.cloudfront.net/78360008/125931175-libre.pdf?1641646875=\u0026response-content-disposition=attachment%3B+filename%3DFlood_Disaster_Mitigation_Policy_Analysi.pdf\u0026Expires=1732736607\u0026Signature=Cc4olnHfr0q232qIobGGfgun~wRC~tqaRrPF3QmTYdivf4YF0A0HaDaUF6rZHrrOO3OghtcrGUcd5arYWyWrujhYU9lLSe3pcEhRcrTZ1xVtKzlkNAfD1jraqE2P35bZd5pQp68ZnRXkOz81cx20wb76bHeBnUetrcn9ubph7Jp4Mmk0tTa8rWpC1d8Dz65lwGQbg4V9FiZj70LNTt0n-xtO7xPeocXrujJpARuKKvk7s-YJVFs2d53LDhoqaQmP~0X1GaUej3klO~ctFw611qJ6VXwVB5IQgNhFiWCY1M3R1fPVjWkI6AkbOsl~uxCKZwnJ2ONcW5Ol6nClcztoBQ__\u0026Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA"}],"research_interests":[],"urls":[{"id":16236135,"url":"https://download.atlantis-press.com/article/125931175.pdf"}]}, dispatcherData: dispatcherData }); $(this).data('initialized', true); } }); $a.trackClickSource(".js-work-strip-work-link", "profile_work_strip") }); </script> <div class="js-work-strip profile--work_container" data-work-id="67602892"><div class="profile--work_thumbnail hidden-xs"><a class="js-work-strip-work-link" data-click-track="profile-work-strip-thumbnail" href="https://www.academia.edu/67602892/Enhancing_Public_Services_Quality_by_Strengthening_the_Role_of_Ombudsman"><img alt="Research paper thumbnail of Enhancing Public Services Quality by Strengthening the Role of Ombudsman" class="work-thumbnail" src="https://attachments.academia-assets.com/78360006/thumbnails/1.jpg" /></a></div><div class="wp-workCard wp-workCard_itemContainer"><div class="wp-workCard_item wp-workCard--title"><a class="js-work-strip-work-link text-gray-darker" data-click-track="profile-work-strip-title" href="https://www.academia.edu/67602892/Enhancing_Public_Services_Quality_by_Strengthening_the_Role_of_Ombudsman">Enhancing Public Services Quality by Strengthening the Role of Ombudsman</a></div><div class="wp-workCard_item"><span>Proceedings of the International Conference on Administrative Science (ICAS 2017)</span><span>, 2017</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><a id="06d9fd256236a781ce052fba382fe7d1" class="wp-workCard--action" rel="nofollow" data-click-track="profile-work-strip-download" data-download="{"attachment_id":78360006,"asset_id":67602892,"asset_type":"Work","button_location":"profile"}" href="https://www.academia.edu/attachments/78360006/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&s=profile"><span><i class="fa fa-arrow-down"></i></span><span>Download</span></a><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="67602892"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="67602892"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 67602892; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=67602892]").text(description); $(".js-view-count[data-work-id=67602892]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 67602892; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='67602892']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 67602892, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (true){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "06d9fd256236a781ce052fba382fe7d1" } } $('.js-work-strip[data-work-id=67602892]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":67602892,"title":"Enhancing Public Services Quality by Strengthening the Role of Ombudsman","translated_title":"","metadata":{"publisher":"Atlantis Press","grobid_abstract":"__Good public services have been very significant issues nowadays. All government agencies should conduct best service to serve the public. In fact, there are many complaints due to the delivery of public services by the agencies. It includes the matter of time, procedures, and costs. Sometimes the public service delivery raises a dispute or conflict. It is not easy for citizens to have fairness when they involved in a dispute with the government. Thus, it requires a guard to watch the implementation of public services. The guard is Ombudsman that has the authority. Ombudsman in Indonesia is established based on the Law No. 37/2008 about The Ombudsman of Republic Indonesia. This article discusses the role of Ombudsman in Bangka Belitung Province in Indonesia to overcome the public services dispute cases. The research method is qualitative approach. Data are collected through interview, observation, and documentary study. The result shows that the Ombudsman has a very huge authority to mediate a public service dispute. On the other side, it has some obstacles such as the authority to make a recommendation. It is only able to make a draft and the national Ombudsman makes the final approval. The other constraints are the human resources, the leadership style, and limited budget.","publication_date":{"day":null,"month":null,"year":2017,"errors":{}},"publication_name":"Proceedings of the International Conference on Administrative Science (ICAS 2017)","grobid_abstract_attachment_id":78360006},"translated_abstract":null,"internal_url":"https://www.academia.edu/67602892/Enhancing_Public_Services_Quality_by_Strengthening_the_Role_of_Ombudsman","translated_internal_url":"","created_at":"2022-01-08T04:34:58.436-08:00","preview_url":null,"current_user_can_edit":null,"current_user_is_owner":null,"owner_id":22697162,"coauthors_can_edit":true,"document_type":"paper","co_author_tags":[],"downloadable_attachments":[{"id":78360006,"title":"","file_type":"pdf","scribd_thumbnail_url":"https://attachments.academia-assets.com/78360006/thumbnails/1.jpg","file_name":"25886492.pdf","download_url":"https://www.academia.edu/attachments/78360006/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&","bulk_download_file_name":"Enhancing_Public_Services_Quality_by_Str.pdf","bulk_download_url":"https://d1wqtxts1xzle7.cloudfront.net/78360006/25886492-libre.pdf?1641646877=\u0026response-content-disposition=attachment%3B+filename%3DEnhancing_Public_Services_Quality_by_Str.pdf\u0026Expires=1732736607\u0026Signature=OiLgFTm25RZV8lJQmgaIG9c8h5b6~j98lMN9~LoAI7Qq2m2givO6nvLU8ffq2LdxnTfmNxB4tPSg1OyEO78gygzupipLgtMZQ~sv-an6ef9cZWVOFVcw-4BRz1PoY9P-6Mr5h0zsuE20OmZssvaFb9W0RQs~ahZxwDU61XyUJxv9LttY8BLBATxkJk7SN8pULpfg8Uciku7e0a74y9eaIH-ZejR~X8r12x-ya2ofu0JuLSsgQVyuGU3F2hFIs4yNe6s1S6fn1dZ1uYrLHr3vffzbYLguZD-kpSqaI9zvVaqPM7OJGnVzflsgkvOZf7rnni0euw0TGi52y6TS8vPLzQ__\u0026Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA"}],"slug":"Enhancing_Public_Services_Quality_by_Strengthening_the_Role_of_Ombudsman","translated_slug":"","page_count":5,"language":"en","content_type":"Work","owner":{"id":22697162,"first_name":"yuli tirtariandi","middle_initials":null,"last_name":"el anshori","page_name":"yulitirtariandielanshori","domain_name":"universitasterbukaindonesia","created_at":"2014-12-01T19:18:08.769-08:00","display_name":"yuli tirtariandi el anshori","url":"https://universitasterbukaindonesia.academia.edu/yulitirtariandielanshori"},"attachments":[{"id":78360006,"title":"","file_type":"pdf","scribd_thumbnail_url":"https://attachments.academia-assets.com/78360006/thumbnails/1.jpg","file_name":"25886492.pdf","download_url":"https://www.academia.edu/attachments/78360006/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&","bulk_download_file_name":"Enhancing_Public_Services_Quality_by_Str.pdf","bulk_download_url":"https://d1wqtxts1xzle7.cloudfront.net/78360006/25886492-libre.pdf?1641646877=\u0026response-content-disposition=attachment%3B+filename%3DEnhancing_Public_Services_Quality_by_Str.pdf\u0026Expires=1732736607\u0026Signature=OiLgFTm25RZV8lJQmgaIG9c8h5b6~j98lMN9~LoAI7Qq2m2givO6nvLU8ffq2LdxnTfmNxB4tPSg1OyEO78gygzupipLgtMZQ~sv-an6ef9cZWVOFVcw-4BRz1PoY9P-6Mr5h0zsuE20OmZssvaFb9W0RQs~ahZxwDU61XyUJxv9LttY8BLBATxkJk7SN8pULpfg8Uciku7e0a74y9eaIH-ZejR~X8r12x-ya2ofu0JuLSsgQVyuGU3F2hFIs4yNe6s1S6fn1dZ1uYrLHr3vffzbYLguZD-kpSqaI9zvVaqPM7OJGnVzflsgkvOZf7rnni0euw0TGi52y6TS8vPLzQ__\u0026Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA"},{"id":78360007,"title":"","file_type":"pdf","scribd_thumbnail_url":"https://attachments.academia-assets.com/78360007/thumbnails/1.jpg","file_name":"25886492.pdf","download_url":"https://www.academia.edu/attachments/78360007/download_file","bulk_download_file_name":"Enhancing_Public_Services_Quality_by_Str.pdf","bulk_download_url":"https://d1wqtxts1xzle7.cloudfront.net/78360007/25886492-libre.pdf?1641646876=\u0026response-content-disposition=attachment%3B+filename%3DEnhancing_Public_Services_Quality_by_Str.pdf\u0026Expires=1732736607\u0026Signature=BjLsUX7vI1kDmJvjlEsbq8utErnh6IDTc9eiquZGIcqbHhE4wXI3dviC-4qo0bmTFdAClKjF8QTukslXJBZtatrz476j7HoU85alssKmbjaUQ-PEdsw0MLShxMFJs8ca05gmQtLtMQChRd4rk0uAhs51JMdZv8B4Hga5nDjHmMOrAy0e-0fhxZQPxvDgP6BewUkT~h02gLf~t859Rnqrw8C7IhuqyS0wwopOrwyh3Vy0m~JBEcr77aa-t~CdLf-cP15Q~IhEL8ai47OGx2mkH6vbmj9OWQRyELyr-DI21exKwgNj3SR24~wGiqR~8cw0xmVKj~JzQlCBHQn9IxA1Mg__\u0026Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA"}],"research_interests":[],"urls":[{"id":16236134,"url":"https://download.atlantis-press.com/article/25886492.pdf"}]}, dispatcherData: dispatcherData }); $(this).data('initialized', true); } }); $a.trackClickSource(".js-work-strip-work-link", "profile_work_strip") }); </script> <div class="js-work-strip profile--work_container" data-work-id="67602887"><div class="profile--work_thumbnail hidden-xs"><a class="js-work-strip-work-link" data-click-track="profile-work-strip-thumbnail" href="https://www.academia.edu/67602887/Smart_City_As_An_Implementation_of_E_Government_in_Indonesia"><img alt="Research paper thumbnail of Smart City As An Implementation of E-Government in Indonesia" class="work-thumbnail" src="https://attachments.academia-assets.com/78359996/thumbnails/1.jpg" /></a></div><div class="wp-workCard wp-workCard_itemContainer"><div class="wp-workCard_item wp-workCard--title"><a class="js-work-strip-work-link text-gray-darker" data-click-track="profile-work-strip-title" href="https://www.academia.edu/67602887/Smart_City_As_An_Implementation_of_E_Government_in_Indonesia">Smart City As An Implementation of E-Government in Indonesia</a></div><div class="wp-workCard_item"><span class="js-work-more-abstract-truncated">This research is aimed at obtaining findings about public service through smart governance and sm...</span><a class="js-work-more-abstract" data-broccoli-component="work_strip.more_abstract" data-click-track="profile-work-strip-more-abstract" href="javascript:;"><span> more </span><span><i class="fa fa-caret-down"></i></span></a><span class="js-work-more-abstract-untruncated hidden">This research is aimed at obtaining findings about public service through smart governance and smart mobility in Bandung city. Bandung city as one of the pilot-project cities in this program in Indonesia has initiated a number of efforts toward the concept of smart city. The main concept of smart city is sensing, understanding, and acting processes based on the use of information technology in the government (egovernment). Besides, it was about to seek the city problems in real time, and then respond properly, so that those problems are immediately followed up. One of the efforts to realize smart governance and smart mobility is through the establishment of command room. This research employed qualitative approach. The informants were staffs of information commission officials in Bandung and Bandung citizensas the sample. The data collecting techniques were an in-depth interview, observation, and document analysis. The findings of this research indicated that the public service in B...</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><a id="9779e694c4311fdff282e604786c5ff1" class="wp-workCard--action" rel="nofollow" data-click-track="profile-work-strip-download" data-download="{"attachment_id":78359996,"asset_id":67602887,"asset_type":"Work","button_location":"profile"}" href="https://www.academia.edu/attachments/78359996/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&s=profile"><span><i class="fa fa-arrow-down"></i></span><span>Download</span></a><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="67602887"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="67602887"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 67602887; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=67602887]").text(description); $(".js-view-count[data-work-id=67602887]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 67602887; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='67602887']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 67602887, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (true){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "9779e694c4311fdff282e604786c5ff1" } } $('.js-work-strip[data-work-id=67602887]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":67602887,"title":"Smart City As An Implementation of E-Government in Indonesia","translated_title":"","metadata":{"abstract":"This research is aimed at obtaining findings about public service through smart governance and smart mobility in Bandung city. Bandung city as one of the pilot-project cities in this program in Indonesia has initiated a number of efforts toward the concept of smart city. The main concept of smart city is sensing, understanding, and acting processes based on the use of information technology in the government (egovernment). Besides, it was about to seek the city problems in real time, and then respond properly, so that those problems are immediately followed up. One of the efforts to realize smart governance and smart mobility is through the establishment of command room. This research employed qualitative approach. The informants were staffs of information commission officials in Bandung and Bandung citizensas the sample. The data collecting techniques were an in-depth interview, observation, and document analysis. The findings of this research indicated that the public service in B...","publication_date":{"day":null,"month":null,"year":2020,"errors":{}}},"translated_abstract":"This research is aimed at obtaining findings about public service through smart governance and smart mobility in Bandung city. Bandung city as one of the pilot-project cities in this program in Indonesia has initiated a number of efforts toward the concept of smart city. The main concept of smart city is sensing, understanding, and acting processes based on the use of information technology in the government (egovernment). Besides, it was about to seek the city problems in real time, and then respond properly, so that those problems are immediately followed up. One of the efforts to realize smart governance and smart mobility is through the establishment of command room. This research employed qualitative approach. The informants were staffs of information commission officials in Bandung and Bandung citizensas the sample. 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$(this).data('initialized', true); } }); $a.trackClickSource(".js-work-strip-work-link", "profile_work_strip") }); </script> </div><div class="profile--tab_content_container js-tab-pane tab-pane" data-section-id="12825459" id="papers"><div class="js-work-strip profile--work_container" data-work-id="89498670"><div class="profile--work_thumbnail hidden-xs"><a class="js-work-strip-work-link" data-click-track="profile-work-strip-thumbnail" href="https://www.academia.edu/89498670/Evaluasi_Formatif_Bahan_Ajar_Administrasi_Keuangan_ADPU_4333_"><img alt="Research paper thumbnail of Evaluasi Formatif Bahan Ajar Administrasi Keuangan (ADPU 4333)" class="work-thumbnail" src="https://attachments.academia-assets.com/93295020/thumbnails/1.jpg" /></a></div><div class="wp-workCard wp-workCard_itemContainer"><div class="wp-workCard_item wp-workCard--title"><a class="js-work-strip-work-link text-gray-darker" data-click-track="profile-work-strip-title" href="https://www.academia.edu/89498670/Evaluasi_Formatif_Bahan_Ajar_Administrasi_Keuangan_ADPU_4333_">Evaluasi Formatif Bahan Ajar Administrasi Keuangan (ADPU 4333)</a></div><div class="wp-workCard_item"><span class="js-work-more-abstract-truncated">Permasalahan dalam penelitian ini adalah bagaimanakah model bahan ajar Administrasi Keuangan (ADP...</span><a class="js-work-more-abstract" data-broccoli-component="work_strip.more_abstract" data-click-track="profile-work-strip-more-abstract" href="javascript:;"><span> more </span><span><i class="fa fa-caret-down"></i></span></a><span class="js-work-more-abstract-untruncated hidden">Permasalahan dalam penelitian ini adalah bagaimanakah model bahan ajar Administrasi Keuangan (ADPU 4333) yang ideal. Penelitian ini bertujuan menghasilkan bahan ajar matakuliah Administrasi Keuangan (ADPU 4333) yang ideal. Penelitian ini menggunakan metode deskriptif kualitatif. Data yang digunakan adalah data primer dan sekunder. Teknik pengumpulan data dilakukan melalui wawancara mendalam dan dokumentasi. Data yang diperoleh dianalisis dengan menggunakan teknik analisis data deskriptif analitis, dan diuji keabsahannya dengan melakukan check, recheck dan cross check terhadap data yang diperoleh. Hasil penelitian menunjukkan bahwa substansi materi Administrasi Keuangan belum sesuai dengan perkembangan ilmu pengetahuan dan landasan yuridis formal yang berlaku, kompetensi dalam GBPP dan bahan ajar belum selaras baik kompetensi maupun kedalaman uraian materinya; gaya penulisan belum berisi ajakan agar mahasiswa terlibat dalam aktivitas belajar; masih kurang memperlihatkan contoh-contoh...</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><a id="1d47e17c923c26ebdad7756409a04c9c" class="wp-workCard--action" rel="nofollow" data-click-track="profile-work-strip-download" data-download="{"attachment_id":93295020,"asset_id":89498670,"asset_type":"Work","button_location":"profile"}" href="https://www.academia.edu/attachments/93295020/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&st=MTczMjczMzAwNSw4LjIyMi4yMDguMTQ2&s=profile"><span><i class="fa fa-arrow-down"></i></span><span>Download</span></a><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="89498670"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="89498670"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 89498670; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=89498670]").text(description); $(".js-view-count[data-work-id=89498670]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 89498670; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='89498670']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 89498670, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (true){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "1d47e17c923c26ebdad7756409a04c9c" } } $('.js-work-strip[data-work-id=89498670]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":89498670,"title":"Evaluasi Formatif Bahan Ajar Administrasi Keuangan (ADPU 4333)","translated_title":"","metadata":{"abstract":"Permasalahan dalam penelitian ini adalah bagaimanakah model bahan ajar Administrasi Keuangan (ADPU 4333) yang ideal. 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Termasuk juga...</span><a class="js-work-more-abstract" data-broccoli-component="work_strip.more_abstract" data-click-track="profile-work-strip-more-abstract" href="javascript:;"><span> more </span><span><i class="fa fa-caret-down"></i></span></a><span class="js-work-more-abstract-untruncated hidden">Isu pengarusutamaan gender menjadi salah satu topik yang mengemuka selama 10 tahun. Termasuk juga di kawasan Asia Tenggara. Indonesia sebagai salah satu negara anggota ASEAN juga telah mengeluarkan beberapa kebijakan terkait pengarustamaan gender ini. Beberapa sektor tidak hanya bidang pendidikan sudah menerapkan kebijakan pengarusutamaan gende ini. Artikel ini merupakan sebuah kajian literatur. Konsep yang dipergunakan untuk menganalisis isu pengarusutamaan gender adalah konsep implementasi kebijakan dari Van Meter dan Van Horn. Hasil kajian memperlihatkan bahwa beberapa kementerian/Lembaga di pusat, pemerintah provinsi serta kabupaten/kota telah memiliki dukungan politik, kelembagaan PUG, program yang responsif gender, data dan informasi berdasarkan menurut jenis kelamin, dan sumber daya manusia dengan keterampilan melaksanakan PUG</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><a id="3697718022b6d1587d5438a5a62645c6" class="wp-workCard--action" rel="nofollow" data-click-track="profile-work-strip-download" data-download="{"attachment_id":93295016,"asset_id":89498663,"asset_type":"Work","button_location":"profile"}" href="https://www.academia.edu/attachments/93295016/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&st=MTczMjczMzAwNiw4LjIyMi4yMDguMTQ2&s=profile"><span><i class="fa fa-arrow-down"></i></span><span>Download</span></a><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="89498663"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="89498663"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 89498663; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=89498663]").text(description); $(".js-view-count[data-work-id=89498663]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 89498663; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='89498663']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 89498663, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (true){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "3697718022b6d1587d5438a5a62645c6" } } $('.js-work-strip[data-work-id=89498663]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":89498663,"title":"Keberhasilan Implementasi Kebijakan Pengarusutamaan Gender Di Indonesia Menyongsong MEA","translated_title":"","metadata":{"abstract":"Isu pengarusutamaan gender menjadi salah satu topik yang mengemuka selama 10 tahun. Termasuk juga di kawasan Asia Tenggara. Indonesia sebagai salah satu negara anggota ASEAN juga telah mengeluarkan beberapa kebijakan terkait pengarustamaan gender ini. Beberapa sektor tidak hanya bidang pendidikan sudah menerapkan kebijakan pengarusutamaan gende ini. Artikel ini merupakan sebuah kajian literatur. Konsep yang dipergunakan untuk menganalisis isu pengarusutamaan gender adalah konsep implementasi kebijakan dari Van Meter dan Van Horn. Hasil kajian memperlihatkan bahwa beberapa kementerian/Lembaga di pusat, pemerintah provinsi serta kabupaten/kota telah memiliki dukungan politik, kelembagaan PUG, program yang responsif gender, data dan informasi berdasarkan menurut jenis kelamin, dan sumber daya manusia dengan keterampilan melaksanakan PUG","publication_date":{"day":26,"month":8,"year":2015,"errors":{}}},"translated_abstract":"Isu pengarusutamaan gender menjadi salah satu topik yang mengemuka selama 10 tahun. Termasuk juga di kawasan Asia Tenggara. 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Program Studi Ilmu Administrasi Negara FISIP-UT menyediakan tutorial online sebagai bentuk layanan belajar yang diberikan kepada mahasiswa melalui penggunaan internet. Dalam beberapa tahun terakhir terdapat kecenderungan bahwa partisipasi mahasiswa dalam mengikuti tutorial online semakin meningkat. Melihat perkembangan ini maka sejak tahun akademik 2013.1 seluruh program studi yang ada di UT, termasuk Program studi Ilmu Administrasi Negara, memberikan layanan tutorial online untuk seluruh mata kuliah yang ditawarkan. Data pada tahun akademik 2013.1 sampai dengan 2014.2 menunjukkan kecenderungan semakin meningkatnya jumlah partisipasi mahasiswa yang mengikuti tutorial online. Peningkatan jumlah ini memerlukan dukungan kompetensi tutor yang memadai. 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Program Studi Ilmu Administrasi Negara FISIP-UT menyediakan tutorial online sebagai bentuk layanan belajar yang diberikan kepada mahasiswa melalui penggunaan internet. Dalam beberapa tahun terakhir terdapat kecenderungan bahwa partisipasi mahasiswa dalam mengikuti tutorial online semakin meningkat. Melihat perkembangan ini maka sejak tahun akademik 2013.1 seluruh program studi yang ada di UT, termasuk Program studi Ilmu Administrasi Negara, memberikan layanan tutorial online untuk seluruh mata kuliah yang ditawarkan. Data pada tahun akademik 2013.1 sampai dengan 2014.2 menunjukkan kecenderungan semakin meningkatnya jumlah partisipasi mahasiswa yang mengikuti tutorial online. Peningkatan jumlah ini memerlukan dukungan kompetensi tutor yang memadai. 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Sejak didirikan berdasarkan Peraturan Bupati no 32.4 Tahun 2011, BUMD tersebut dianggap gagal dalam mencari profit sekaligus berkontribusi bagi PAD. Setiap tahun pemerintah daerah melakukan penyertaan modal sebesar Rp 1 milyar. Kasus yang dialami oleh PT BBS ini juga banyak terjadi di daerah lainnya di Indonesia. Masalah inefisiensi pengelolaan, tidak fokusnya bisnis yang dijalankan, dan campur tangan pemerintah seringkali dianggap sebagai penyebab utama kegagalan BUMD menjalankan dwi fungsinya yaitu sebagai penyelenggara pelayanan publik dan penghasil profit bagi pemerintah daerah. Tujuan jangka panjang yang ingin dicapai dari penelitian ini adalah memberikan masukan bagi pemerintah pusat dalam merumuskan kebijakan misalnya UU tentang BUMD. Hingga saat ini belum ada UU terbaru yang mengatur tentang BUMD, melainkan produk yang sudah...</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><a id="31bfc293a2a7bf68feabc2d555087671" class="wp-workCard--action" rel="nofollow" data-click-track="profile-work-strip-download" data-download="{"attachment_id":93295017,"asset_id":89498659,"asset_type":"Work","button_location":"profile"}" href="https://www.academia.edu/attachments/93295017/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&st=MTczMjczMzAwNiw4LjIyMi4yMDguMTQ2&s=profile"><span><i class="fa fa-arrow-down"></i></span><span>Download</span></a><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="89498659"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="89498659"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 89498659; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=89498659]").text(description); $(".js-view-count[data-work-id=89498659]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 89498659; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='89498659']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 89498659, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (true){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "31bfc293a2a7bf68feabc2d555087671" } } $('.js-work-strip[data-work-id=89498659]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":89498659,"title":"Implementasi Kebijakan Penataan Badan Usaha Milik Daerah Di Kabupaten Bangka Barat","translated_title":"","metadata":{"abstract":"Penelitian ini dilatarbelakangi oleh permasalahan di Kabupaten Bangka Barat yang memiliki BUMD yakni Perusahaan Daerah (PD) Bumi Bangka Sejahtera (BBS). Sejak didirikan berdasarkan Peraturan Bupati no 32.4 Tahun 2011, BUMD tersebut dianggap gagal dalam mencari profit sekaligus berkontribusi bagi PAD. Setiap tahun pemerintah daerah melakukan penyertaan modal sebesar Rp 1 milyar. Kasus yang dialami oleh PT BBS ini juga banyak terjadi di daerah lainnya di Indonesia. Masalah inefisiensi pengelolaan, tidak fokusnya bisnis yang dijalankan, dan campur tangan pemerintah seringkali dianggap sebagai penyebab utama kegagalan BUMD menjalankan dwi fungsinya yaitu sebagai penyelenggara pelayanan publik dan penghasil profit bagi pemerintah daerah. Tujuan jangka panjang yang ingin dicapai dari penelitian ini adalah memberikan masukan bagi pemerintah pusat dalam merumuskan kebijakan misalnya UU tentang BUMD. Hingga saat ini belum ada UU terbaru yang mengatur tentang BUMD, melainkan produk yang sudah...","publisher":"'Universitas Terbuka'","publication_date":{"day":1,"month":11,"year":2014,"errors":{}}},"translated_abstract":"Penelitian ini dilatarbelakangi oleh permasalahan di Kabupaten Bangka Barat yang memiliki BUMD yakni Perusahaan Daerah (PD) Bumi Bangka Sejahtera (BBS). Sejak didirikan berdasarkan Peraturan Bupati no 32.4 Tahun 2011, BUMD tersebut dianggap gagal dalam mencari profit sekaligus berkontribusi bagi PAD. Setiap tahun pemerintah daerah melakukan penyertaan modal sebesar Rp 1 milyar. Kasus yang dialami oleh PT BBS ini juga banyak terjadi di daerah lainnya di Indonesia. Masalah inefisiensi pengelolaan, tidak fokusnya bisnis yang dijalankan, dan campur tangan pemerintah seringkali dianggap sebagai penyebab utama kegagalan BUMD menjalankan dwi fungsinya yaitu sebagai penyelenggara pelayanan publik dan penghasil profit bagi pemerintah daerah. Tujuan jangka panjang yang ingin dicapai dari penelitian ini adalah memberikan masukan bagi pemerintah pusat dalam merumuskan kebijakan misalnya UU tentang BUMD. 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UU Pelayanan Publik menjadi salah satu acuan dan standar dalam pemberian pelayanan publik, termasuk di dalamnya adalah Standar Pelayanan Minimal (SPM) ataupun Standard Operating Procedures (SOP) yang ditetapkan masing-masing institusi. Hampir 115 setiap tahun pemerintah pun melaksanakan berbagai lomba terkait pelayanan publik yang diberikan birokrasi. Meskipun demikian, masih jarang terdengar adanya birokrat yang dihukum atau diberikan sanksi karena memberikan pelayanan publik yang buruk dan tidak berkualitas. Padahal seharusnya dengan adanya berbagai aturan tentang pelayanan publik maka masyarakat mendapatkan jaminan akan memperoleh Abstract: Role of The Ombudsman in Progress Complaint Case of Public Service. So far it can be said that there are still many people who doubted gait ORI institutions. Especially when he was named the National Ombudsman Commission, Bangka Belitung not all districts/cities have ombudsmen, KON even at the provincial level did not exist. When KON changed its name to ORI, quite the opposite in the province there are representatives of ORI, but in districts / cities have not stood ORI representative. This research is expected to obtain information on how the maximum role during this run ORI in the resolution of cases / disputes public services, what are the constraints and how the strategy adopted to memkasimalkan the role. To achieve this it will do exploratory research on ORI Representative Babel province today, also reveals again the existence of the Ombudsman Bangka regency level ever stood. The theory used in this research is the theory of the Public Service, including New Public Service, and Organizational Theory. The method used is the field observation, in-depth interviews, literature/documents. This step is done by content analysis of documents and legislation, and intensive discussions with stakeholders. The final results obtained from this study is that the authority possessed by the Ombudsman Representative Babel province is very large because it is protected by law. Nevertheless, there are obstacles in the implementation of the authority that the Ombudsman Representative Babel is still bound by the existing regulations in implementing its authority. For example, making recommendations can not be done alone, but is merely a draft which will be finalized by ORI Center. Abstrak: Peran Ombudsman dalam Penyelesaian Kasus Pengaduan Pelayanan Publik. Sejauh ini dapat dikatakan bahwa masih banyak masyarakat yang menyangsikan kiprah lembaga Ombudsman Republik Indonesia (ORI). Apalagi ketika masih bernama Komisi Ombudsman Nasional, di Provinsi Bangka Belitung tidak semua daerah kabupaten/kota memiliki ombudsman, bahkan KON di tingkat provinsi tidak ada. Ketika KON berubah nama menjadi ORI, justru sebaliknya di provinsi terdapat perwakilan ORI, tetapi di kabupaten/kota belum berdiri perwakilan ORI. Dari penelitian ini diharapkan dapat diperoleh gambaran tentang seberapa maksimal peran yang selama ini dijalankan ORI dalam penyelesaian kasus/sengketa pelayanan publik, apa kendalanya, serta bagaimana strategi yang ditempuh untuk memkasimalkan peran tersebut. Untuk mencapai hal tersebut maka akan dilakukan penelitian eksploratif terhadap ORI Perwakilan Provinsi Babel saat ini, juga mengungkap kembali keberadaan Ombudsman tingkat Kabupaten Bangka yang pernah berdiri. Teori yang digunakan dalam penelitian ini adalah Teori Pelayanan Publik termasuk New Public Service, dan Teori Organisasi. Metode yang digunakan adalah pengamatan lapangan, wawancara mendalam, studi pustaka/dokumen. Langkah ini dilakukan dengan cara analisis isi dokumen dan peraturan perundang-undangan, dan diskusi intensif dengan para pihak terkait. Hasil akhir yang diperoleh dari penelitian ini adalah bahwa kewenangan yang dimiliki oleh Ombudsman Perwakilan Provinsi Babel sangat besar karena dilindungi oleh UU. Meskipun demikian, ada kendala dalam pelaksanaan kewenangan tersebut yaitu Ombudsman Perwakilan Babel masih sangat terikat dengan regulasi yang ada dalam melaksanakan kewenangannya. Misalnya pembuatan rekomendasi tidak bisa dilakukan sendiri, tetapi hanya bersifat draf yang nantinya difinalkan oleh ORI Pusat.","grobid_abstract_attachment_id":93295065},"translated_abstract":null,"internal_url":"https://www.academia.edu/89498656/Peran_Ombudsman_Dalam_Penyelesaian_Kasus_Pengaduan_Pelayanan_Publik","translated_internal_url":"","created_at":"2022-10-29T21:11:17.869-07:00","preview_url":null,"current_user_can_edit":null,"current_user_is_owner":null,"owner_id":22697162,"coauthors_can_edit":true,"document_type":"paper","co_author_tags":[],"downloadable_attachments":[{"id":93295065,"title":"","file_type":"pdf","scribd_thumbnail_url":"https://attachments.academia-assets.com/93295065/thumbnails/1.jpg","file_name":"4024.pdf","download_url":"https://www.academia.edu/attachments/93295065/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&st=MTczMjczMzAwNiw4LjIyMi4yMDguMTQ2&","bulk_download_file_name":"Peran_Ombudsman_Dalam_Penyelesaian_Kasus.pdf","bulk_download_url":"https://d1wqtxts1xzle7.cloudfront.net/93295065/4024-libre.pdf?1667103833=\u0026response-content-disposition=attachment%3B+filename%3DPeran_Ombudsman_Dalam_Penyelesaian_Kasus.pdf\u0026Expires=1732736606\u0026Signature=dbE7ZO20ag4M6wpwBDtsXRuEREaHrNIYZXX3YkTNp151F732bHKjUO6v3ftAa1VcOlB7pAkAr3Dc5AnQV9dXHFoaiSG-OPpUvcWDHW5YdweYioAhkHy8DLg0Cxhlwx73RoeWWYvmdaJHsMbW6RoFaFSabYBIw5G~eBH~Em413NG51bc-eN74IQMJi3opQ5eFJm62Bhk8HMHi~xu4bcyspGno9K9c7vZDyzFCUh0DL4FZ0vKccxZRXPaVZbpLRuFcTKQBW5ueoXA9Miu8qJiOnUESzOpqIFBLInkj58m94qjKwdNum4oSoy-j7UNrg6FDksYRYZY37m7nr7c3JyVczw__\u0026Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA"}],"slug":"Peran_Ombudsman_Dalam_Penyelesaian_Kasus_Pengaduan_Pelayanan_Publik","translated_slug":"","page_count":10,"language":"id","content_type":"Work","owner":{"id":22697162,"first_name":"yuli tirtariandi","middle_initials":null,"last_name":"el anshori","page_name":"yulitirtariandielanshori","domain_name":"universitasterbukaindonesia","created_at":"2014-12-01T19:18:08.769-08:00","display_name":"yuli tirtariandi el anshori","url":"https://universitasterbukaindonesia.academia.edu/yulitirtariandielanshori"},"attachments":[{"id":93295065,"title":"","file_type":"pdf","scribd_thumbnail_url":"https://attachments.academia-assets.com/93295065/thumbnails/1.jpg","file_name":"4024.pdf","download_url":"https://www.academia.edu/attachments/93295065/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&st=MTczMjczMzAwNiw4LjIyMi4yMDguMTQ2&","bulk_download_file_name":"Peran_Ombudsman_Dalam_Penyelesaian_Kasus.pdf","bulk_download_url":"https://d1wqtxts1xzle7.cloudfront.net/93295065/4024-libre.pdf?1667103833=\u0026response-content-disposition=attachment%3B+filename%3DPeran_Ombudsman_Dalam_Penyelesaian_Kasus.pdf\u0026Expires=1732736606\u0026Signature=dbE7ZO20ag4M6wpwBDtsXRuEREaHrNIYZXX3YkTNp151F732bHKjUO6v3ftAa1VcOlB7pAkAr3Dc5AnQV9dXHFoaiSG-OPpUvcWDHW5YdweYioAhkHy8DLg0Cxhlwx73RoeWWYvmdaJHsMbW6RoFaFSabYBIw5G~eBH~Em413NG51bc-eN74IQMJi3opQ5eFJm62Bhk8HMHi~xu4bcyspGno9K9c7vZDyzFCUh0DL4FZ0vKccxZRXPaVZbpLRuFcTKQBW5ueoXA9Miu8qJiOnUESzOpqIFBLInkj58m94qjKwdNum4oSoy-j7UNrg6FDksYRYZY37m7nr7c3JyVczw__\u0026Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA"}],"research_interests":[{"id":799,"name":"Public Administration","url":"https://www.academia.edu/Documents/in/Public_Administration"},{"id":4486,"name":"Political Science","url":"https://www.academia.edu/Documents/in/Political_Science"},{"id":88815,"name":"Legislation","url":"https://www.academia.edu/Documents/in/Legislation"},{"id":373875,"name":"Commission","url":"https://www.academia.edu/Documents/in/Commission"}],"urls":[{"id":25293084,"url":"https://ejournal.unri.ac.id/index.php/JAP/article/viewFile/4167/4024"}]}, dispatcherData: dispatcherData }); $(this).data('initialized', true); } }); $a.trackClickSource(".js-work-strip-work-link", "profile_work_strip") }); </script> <div class="js-work-strip profile--work_container" data-work-id="89498654"><div class="profile--work_thumbnail hidden-xs"><a class="js-work-strip-work-link" data-click-track="profile-work-strip-thumbnail" href="https://www.academia.edu/89498654/Koordinasi_Penyelenggaraan_Tugas_Pembantuan_Di_Kabupaten_Bangka"><img alt="Research paper thumbnail of Koordinasi Penyelenggaraan Tugas Pembantuan Di Kabupaten Bangka" class="work-thumbnail" src="https://attachments.academia-assets.com/93295071/thumbnails/1.jpg" /></a></div><div class="wp-workCard wp-workCard_itemContainer"><div class="wp-workCard_item wp-workCard--title"><a class="js-work-strip-work-link text-gray-darker" data-click-track="profile-work-strip-title" href="https://www.academia.edu/89498654/Koordinasi_Penyelenggaraan_Tugas_Pembantuan_Di_Kabupaten_Bangka">Koordinasi Penyelenggaraan Tugas Pembantuan Di Kabupaten Bangka</a></div><div class="wp-workCard_item"><span>Jurnal Studi Pemerintahan: Journal of Government and Politics</span><span>, 2012</span></div><div class="wp-workCard_item"><span class="js-work-more-abstract-truncated">The study aims to describe and analyze: (1) coordinate the implementation of co-administration in...</span><a class="js-work-more-abstract" data-broccoli-component="work_strip.more_abstract" data-click-track="profile-work-strip-more-abstract" href="javascript:;"><span> more </span><span><i class="fa fa-caret-down"></i></span></a><span class="js-work-more-abstract-untruncated hidden">The study aims to describe and analyze: (1) coordinate the implementation of co-administration in Bangka Regency; and (2) obtain a picture of the coordination function implemented in co-operation in the Regency of Bangka. The method used in this research is descriptive analysis on the basis of an interpretive approach. The results showed, in co-coordinating the implementation of Bangka regency between the Local Government Unit (SKPD) as the executor of the affairs of Co-administration (TP) and that the coordination of development planning, and funders (Provincial and Central) are not well coordinated. In the sense of coordination is still weak, it does not function according to the procedure that should be. Lack of coordination can lead to programs and activities of TP can not fully achieve the goals, and objectives are clear, in addition to the cost requirements, facilities and infrastructure, resource requirements needed to ensure the success of the TP has not been properly analyz...</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><a id="494cb2c196cc7c7286a8f31723d1134d" class="wp-workCard--action" rel="nofollow" data-click-track="profile-work-strip-download" data-download="{"attachment_id":93295071,"asset_id":89498654,"asset_type":"Work","button_location":"profile"}" href="https://www.academia.edu/attachments/93295071/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&st=MTczMjczMzAwNiw4LjIyMi4yMDguMTQ2&s=profile"><span><i class="fa fa-arrow-down"></i></span><span>Download</span></a><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="89498654"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="89498654"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 89498654; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=89498654]").text(description); $(".js-view-count[data-work-id=89498654]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 89498654; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='89498654']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 89498654, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (true){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "494cb2c196cc7c7286a8f31723d1134d" } } $('.js-work-strip[data-work-id=89498654]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":89498654,"title":"Koordinasi Penyelenggaraan Tugas Pembantuan Di Kabupaten Bangka","translated_title":"","metadata":{"abstract":"The study aims to describe and analyze: (1) coordinate the implementation of co-administration in Bangka Regency; and (2) obtain a picture of the coordination function implemented in co-operation in the Regency of Bangka. 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Buku ini juga mendokumentasikan berbagai kiprah UT dalam melakukan kegiatan penghijauan untuk menjaga kelestarian lingkungan di daerah pegunungan dan pesisir pantai di Indonesia. Semua ini adalah sumbangsih UT bagi kelestarian bumi sehingga nantinya masih bisa dinikmati oleh anak cucu kita di masa depan","publisher":"'Universitas Terbuka'","publication_date":{"day":17,"month":8,"year":2017,"errors":{}}},"translated_abstract":"Buku berjudul “UT Membangun Karakter Mandiri Bangsa untuk Melestarikan Bumi” ini menceritakan beberapa upaya yang dilakukan UT untuk menjalankan program go green di lingkungan Kantor Pusat UT. Buku ini juga mendokumentasikan berbagai kiprah UT dalam melakukan kegiatan penghijauan untuk menjaga kelestarian lingkungan di daerah pegunungan dan pesisir pantai di Indonesia. 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Saat ini untuk model kelembagaan PTSP masih beragam di Indonesia. Beberapa daerah masih memisahkan antara pelayanan perizinan dan non perizinan dengan pelayanan penanaman modal. Sementara beberapa daerah lainnya sudah menggabungkan pelayanan keduanya sesuai dengan isi Peraturan Pemerintah no 96 tahun 2012 Pasal 15 ayat (2) yang menegaskan bahwa sistem pelayanan terpadu satu pintu wajib dilaksanakan untuk jenis pelayanan perizinan dan non-perizinan bidang penanaman modal. Melalui penelitian ini maka model kelembagaan yang tepat bagi PTSP di daerah dapat ditemukan, sehingga tidak lagi ditemukan ketidakseragaman bentuk PTSP. Untuk mencapai tujuan tersebut dilakukan penelitian dengan pendekatan kualitatif. 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Many improve...</span><a class="js-work-more-abstract" data-broccoli-component="work_strip.more_abstract" data-click-track="profile-work-strip-more-abstract" href="javascript:;"><span> more </span><span><i class="fa fa-caret-down"></i></span></a><span class="js-work-more-abstract-untruncated hidden">In 2013, Indonesia was ranked 128 of 189 countries in ease of doing business aspect. Many improvements should be undertaken such as doing innovation through One-Stop Service (OSS) in the field of licensing. This article analyzes the implementation of OSS in Indonesia, particularly in Bangka Regency and South Tangerang City. The research method is a qualitative approach. Data are collected by interviews, observations, and related documents. The study shows that OSS can improve public service in Indonesia as the services become more effective and efficient. However, there are some problems in implementing OSS such as the rule of law, human resources, and infrastructures. OSS makes the business reform runs well and increasing the investment growth. Keywords : innovation, public service, business</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><a id="84ba604dc289ae507dcff9491e2e5487" class="wp-workCard--action" rel="nofollow" data-click-track="profile-work-strip-download" data-download="{"attachment_id":78360014,"asset_id":67602904,"asset_type":"Work","button_location":"profile"}" href="https://www.academia.edu/attachments/78360014/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&s=profile"><span><i class="fa fa-arrow-down"></i></span><span>Download</span></a><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="67602904"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="67602904"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 67602904; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=67602904]").text(description); $(".js-view-count[data-work-id=67602904]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 67602904; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='67602904']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 67602904, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (true){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "84ba604dc289ae507dcff9491e2e5487" } } $('.js-work-strip[data-work-id=67602904]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":67602904,"title":"One-Stop Service at Municipal Level: A Business Reform in Indonesia","translated_title":"","metadata":{"abstract":"In 2013, Indonesia was ranked 128 of 189 countries in ease of doing business aspect. 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$(this).data('initialized', true); } }); $a.trackClickSource(".js-work-strip-work-link", "profile_work_strip") }); </script> <div class="js-work-strip profile--work_container" data-work-id="67602903"><div class="profile--work_thumbnail hidden-xs"><a class="js-work-strip-work-link" data-click-track="profile-work-strip-thumbnail" href="https://www.academia.edu/67602903/Implementasi_Pelayanan_Perizinan_Terpadu_Satu_Pintu"><img alt="Research paper thumbnail of Implementasi Pelayanan Perizinan Terpadu Satu Pintu" class="work-thumbnail" src="https://attachments.academia-assets.com/78360030/thumbnails/1.jpg" /></a></div><div class="wp-workCard wp-workCard_itemContainer"><div class="wp-workCard_item wp-workCard--title"><a class="js-work-strip-work-link text-gray-darker" data-click-track="profile-work-strip-title" href="https://www.academia.edu/67602903/Implementasi_Pelayanan_Perizinan_Terpadu_Satu_Pintu">Implementasi Pelayanan Perizinan Terpadu Satu Pintu</a></div><div class="wp-workCard_item"><span class="js-work-more-abstract-truncated">The Implementation of Integrated Licensing Services. The purpose of the study is tofind an overvi...</span><a class="js-work-more-abstract" data-broccoli-component="work_strip.more_abstract" data-click-track="profile-work-strip-more-abstract" href="javascript:;"><span> more </span><span><i class="fa fa-caret-down"></i></span></a><span class="js-work-more-abstract-untruncated hidden">The Implementation of Integrated Licensing Services. The purpose of the study is tofind an overview of the implementation of OSS, especially in Bangka Regency. The researchuses qualitative descriptive method. Then, The primary data are obtained from interviews andobservations, and the secondary data are obtained from the documents. The analysis of the datausing triangulation method. The results show that the commitment of the Bangka Regency headin implementing OSS is good, but the problem is found in terms of the functions of coordination.It arises as the impact of institutional forms. The impact of the pull of interests between thetwo institutions in the public service licensing can result in low confidence of the businessmenbureaucratic public service providers. Keywords : implementation, integrated public services, coordination</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><a id="d3f82b36e235600ee9680d82bbb8c768" class="wp-workCard--action" rel="nofollow" data-click-track="profile-work-strip-download" data-download="{"attachment_id":78360030,"asset_id":67602903,"asset_type":"Work","button_location":"profile"}" href="https://www.academia.edu/attachments/78360030/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&s=profile"><span><i class="fa fa-arrow-down"></i></span><span>Download</span></a><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="67602903"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="67602903"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 67602903; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=67602903]").text(description); $(".js-view-count[data-work-id=67602903]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 67602903; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='67602903']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 67602903, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (true){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "d3f82b36e235600ee9680d82bbb8c768" } } $('.js-work-strip[data-work-id=67602903]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":67602903,"title":"Implementasi Pelayanan Perizinan Terpadu Satu Pintu","translated_title":"","metadata":{"abstract":"The Implementation of Integrated Licensing Services. 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$(this).data('initialized', true); } }); $a.trackClickSource(".js-work-strip-work-link", "profile_work_strip") }); </script> <div class="js-work-strip profile--work_container" data-work-id="67602900"><div class="profile--work_thumbnail hidden-xs"><a class="js-work-strip-work-link" data-click-track="profile-work-strip-thumbnail" href="https://www.academia.edu/67602900/Pengaruh_Motivasi_Kerja_Dan_Kinerja_Aparatur_Pemerintah_Kecamatan_Terhadap_Kualitas_Pelayanan_Masyarakat_Studi_DI_Kantor_Kecamatan_Jatinangor_Kabupaten_Sumedang_"><img alt="Research paper thumbnail of Pengaruh Motivasi Kerja Dan Kinerja Aparatur Pemerintah Kecamatan Terhadap Kualitas Pelayanan Masyarakat ( Studi DI Kantor Kecamatan Jatinangor Kabupaten Sumedang)" class="work-thumbnail" src="https://a.academia-assets.com/images/blank-paper.jpg" /></a></div><div class="wp-workCard wp-workCard_itemContainer"><div class="wp-workCard_item wp-workCard--title"><a class="js-work-strip-work-link text-gray-darker" data-click-track="profile-work-strip-title" href="https://www.academia.edu/67602900/Pengaruh_Motivasi_Kerja_Dan_Kinerja_Aparatur_Pemerintah_Kecamatan_Terhadap_Kualitas_Pelayanan_Masyarakat_Studi_DI_Kantor_Kecamatan_Jatinangor_Kabupaten_Sumedang_">Pengaruh Motivasi Kerja Dan Kinerja Aparatur Pemerintah Kecamatan Terhadap Kualitas Pelayanan Masyarakat ( Studi DI Kantor Kecamatan Jatinangor Kabupaten Sumedang)</a></div><div class="wp-workCard_item"><span class="js-work-more-abstract-truncated">The problem of this research is to express how the work motivation influence and the performance ...</span><a class="js-work-more-abstract" data-broccoli-component="work_strip.more_abstract" data-click-track="profile-work-strip-more-abstract" href="javascript:;"><span> more </span><span><i class="fa fa-caret-down"></i></span></a><span class="js-work-more-abstract-untruncated hidden">The problem of this research is to express how the work motivation influence and the performance of district government officers to the public service quality and also, as the goal of this research, to determine and understand the work motivation effects and the performance of district government officers to the public service quality in the District Jatinangor, Sumedang Regency in West Java. The research uses an associative research design that is by finding the relationship between the work motivation and the performance of district government officers to the public service quality in the District. Data collected are qualitative and quantitative. They are collected by doing survey using a questionnaire instrument with answers that have been categorized in the form of numbers, like the Likert scale. The research uses a descriptive and inferential data analysis. The descriptive data analysis is processed through descriptive statistics while the inferential data analysis through infe...</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="67602900"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="67602900"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 67602900; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=67602900]").text(description); $(".js-view-count[data-work-id=67602900]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 67602900; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='67602900']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 67602900, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (false){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "-1" } } $('.js-work-strip[data-work-id=67602900]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":67602900,"title":"Pengaruh Motivasi Kerja Dan Kinerja Aparatur Pemerintah Kecamatan Terhadap Kualitas Pelayanan Masyarakat ( Studi DI Kantor Kecamatan Jatinangor Kabupaten Sumedang)","translated_title":"","metadata":{"abstract":"The problem of this research is to express how the work motivation influence and the performance of district government officers to the public service quality and also, as the goal of this research, to determine and understand the work motivation effects and the performance of district government officers to the public service quality in the District Jatinangor, Sumedang Regency in West Java. 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For that, there is a need to create qualified, competitive, effective and efficient of the public services. Indonesia’s E-Gov Policy has been applying principles of good governance and information technology to serve and interact with the community. Some local governments, including South Jakarta Municipality has been implementing e-Gov to optimize public service. e-Gov in South Jakarta Municipality is reflected on the implementation of a management information technology to improve services to the community by creating a web site, namely <a href="http://selatan.jakarta.go.id/" rel="nofollow">http://selatan.jakarta.go.id/</a>. The information presented in South Jakarta Municipality website includes tourism, local regulations, and other information of Municipality of South Jakarta.</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="67602899"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="67602899"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 67602899; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=67602899]").text(description); $(".js-view-count[data-work-id=67602899]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 67602899; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='67602899']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 67602899, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (false){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "-1" } } $('.js-work-strip[data-work-id=67602899]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":67602899,"title":"Optimizing Public Service Through E-Government Services (The Case of Public Service in South Jakarta Municipality)","translated_title":"","metadata":{"abstract":"The development of information technology and public administration paradigms that emphasize services for the benefit of society has affected the strategic efforts of e-Gov in Indonesia. 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This policy is about one-way regulation which was enacted in 2011 on certain roads. The study was conducted to find outwhat are the barriers to the implementation of participatory and communicative urban planningpolicies. The research method uses a qualitative approach, descriptive analysis and use casestudy design. Datas were collected through interviews, observation, and documentary studies.The results showed that the policy of one-way streets that carried by the local government wasless participatory. Not all stakeholders are involved in the formulation of policy. The City Governmentdid not respond to City Council to delay implementation of the policy because it found manyproblems in the test phase. Communication is woven by the City Government is also less effectiveso that the policy was...</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="67602897"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="67602897"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 67602897; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=67602897]").text(description); $(".js-view-count[data-work-id=67602897]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 67602897; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='67602897']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 67602897, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (false){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "-1" } } $('.js-work-strip[data-work-id=67602897]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":67602897,"title":"Kebijakan Publik Yang Partisipatif Dan Komunikatif","translated_title":"","metadata":{"abstract":"This article summarizes theresults of a study to analyze how the process of defining urban planning policy issued by the CityGovernment Pangkalpinang particularly in the field of transportation. 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Communication is woven by the City Government is also less effectiveso that the policy was...","internal_url":"https://www.academia.edu/67602897/Kebijakan_Publik_Yang_Partisipatif_Dan_Komunikatif","translated_internal_url":"","created_at":"2022-01-08T04:35:04.025-08:00","preview_url":null,"current_user_can_edit":null,"current_user_is_owner":null,"owner_id":22697162,"coauthors_can_edit":true,"document_type":"paper","co_author_tags":[],"downloadable_attachments":[],"slug":"Kebijakan_Publik_Yang_Partisipatif_Dan_Komunikatif","translated_slug":"","page_count":null,"language":"en","content_type":"Work","owner":{"id":22697162,"first_name":"yuli tirtariandi","middle_initials":null,"last_name":"el anshori","page_name":"yulitirtariandielanshori","domain_name":"universitasterbukaindonesia","created_at":"2014-12-01T19:18:08.769-08:00","display_name":"yuli tirtariandi el anshori","url":"https://universitasterbukaindonesia.academia.edu/yulitirtariandielanshori"},"attachments":[],"research_interests":[],"urls":[]}, dispatcherData: dispatcherData }); $(this).data('initialized', true); } }); $a.trackClickSource(".js-work-strip-work-link", "profile_work_strip") }); </script> <div class="js-work-strip profile--work_container" data-work-id="67602896"><div class="profile--work_thumbnail hidden-xs"><a class="js-work-strip-work-link" data-click-track="profile-work-strip-thumbnail" href="https://www.academia.edu/67602896/Kesenjangan_Dalam_Pelayanan_Publik"><img alt="Research paper thumbnail of Kesenjangan Dalam Pelayanan Publik" class="work-thumbnail" src="https://a.academia-assets.com/images/blank-paper.jpg" /></a></div><div class="wp-workCard wp-workCard_itemContainer"><div class="wp-workCard_item wp-workCard--title"><a class="js-work-strip-work-link text-gray-darker" data-click-track="profile-work-strip-title" href="https://www.academia.edu/67602896/Kesenjangan_Dalam_Pelayanan_Publik">Kesenjangan Dalam Pelayanan Publik</a></div><div class="wp-workCard_item"><span class="js-work-more-abstract-truncated">The study conducts to determine how public sector servicedelivery licensing and the factors that ...</span><a class="js-work-more-abstract" data-broccoli-component="work_strip.more_abstract" data-click-track="profile-work-strip-more-abstract" href="javascript:;"><span> more </span><span><i class="fa fa-caret-down"></i></span></a><span class="js-work-more-abstract-untruncated hidden">The study conducts to determine how public sector servicedelivery licensing and the factors that influence the field of public service licenses in South Tangerangcity. This study uses a qualitative approach and case study method. Data collection is conductedby the research structured interviews, observations, and a review of the relevant documents. Theresults shows the fact that the public service field of licensing in South Tangerang was not asexpected. There is still a gap between service users should receive services with the servicesprovided by the city government. Then there are several factors that affect the public service sectorin South Tangerang city licensing such as the absence of a clear legal framework eg minimarketpermit factor, BP2T coordination with other officials. System and mechanism of action are notestablished, as well as human resources issues that still need improvement.</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="67602896"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="67602896"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 67602896; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=67602896]").text(description); $(".js-view-count[data-work-id=67602896]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 67602896; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='67602896']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 67602896, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (false){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "-1" } } $('.js-work-strip[data-work-id=67602896]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":67602896,"title":"Kesenjangan Dalam Pelayanan Publik","translated_title":"","metadata":{"abstract":"The study conducts to determine how public sector servicedelivery licensing and the factors that influence the field of public service licenses in South Tangerangcity. This study uses a qualitative approach and case study method. Data collection is conductedby the research structured interviews, observations, and a review of the relevant documents. Theresults shows the fact that the public service field of licensing in South Tangerang was not asexpected. There is still a gap between service users should receive services with the servicesprovided by the city government. Then there are several factors that affect the public service sectorin South Tangerang city licensing such as the absence of a clear legal framework eg minimarketpermit factor, BP2T coordination with other officials. System and mechanism of action are notestablished, as well as human resources issues that still need improvement.","publication_date":{"day":null,"month":null,"year":2013,"errors":{}}},"translated_abstract":"The study conducts to determine how public sector servicedelivery licensing and the factors that influence the field of public service licenses in South Tangerangcity. This study uses a qualitative approach and case study method. Data collection is conductedby the research structured interviews, observations, and a review of the relevant documents. Theresults shows the fact that the public service field of licensing in South Tangerang was not asexpected. There is still a gap between service users should receive services with the servicesprovided by the city government. Then there are several factors that affect the public service sectorin South Tangerang city licensing such as the absence of a clear legal framework eg minimarketpermit factor, BP2T coordination with other officials. System and mechanism of action are notestablished, as well as human resources issues that still need improvement.","internal_url":"https://www.academia.edu/67602896/Kesenjangan_Dalam_Pelayanan_Publik","translated_internal_url":"","created_at":"2022-01-08T04:35:02.430-08:00","preview_url":null,"current_user_can_edit":null,"current_user_is_owner":null,"owner_id":22697162,"coauthors_can_edit":true,"document_type":"paper","co_author_tags":[],"downloadable_attachments":[],"slug":"Kesenjangan_Dalam_Pelayanan_Publik","translated_slug":"","page_count":null,"language":"en","content_type":"Work","owner":{"id":22697162,"first_name":"yuli tirtariandi","middle_initials":null,"last_name":"el anshori","page_name":"yulitirtariandielanshori","domain_name":"universitasterbukaindonesia","created_at":"2014-12-01T19:18:08.769-08:00","display_name":"yuli tirtariandi el anshori","url":"https://universitasterbukaindonesia.academia.edu/yulitirtariandielanshori"},"attachments":[],"research_interests":[],"urls":[]}, dispatcherData: dispatcherData }); $(this).data('initialized', true); } }); $a.trackClickSource(".js-work-strip-work-link", "profile_work_strip") }); </script> <div class="js-work-strip profile--work_container" data-work-id="67602894"><div class="profile--work_thumbnail hidden-xs"><a class="js-work-strip-work-link" data-click-track="profile-work-strip-thumbnail" href="https://www.academia.edu/67602894/Flood_Disaster_Mitigation_Policy_Analysis_A_Case_Study_in_Pangkalpinang_City_"><img alt="Research paper thumbnail of Flood Disaster Mitigation Policy Analysis ( A Case Study in Pangkalpinang City)" class="work-thumbnail" src="https://attachments.academia-assets.com/78360009/thumbnails/1.jpg" /></a></div><div class="wp-workCard wp-workCard_itemContainer"><div class="wp-workCard_item wp-workCard--title"><a class="js-work-strip-work-link text-gray-darker" data-click-track="profile-work-strip-title" href="https://www.academia.edu/67602894/Flood_Disaster_Mitigation_Policy_Analysis_A_Case_Study_in_Pangkalpinang_City_">Flood Disaster Mitigation Policy Analysis ( A Case Study in Pangkalpinang City)</a></div><div class="wp-workCard_item"><span>Proceedings of the Third International Conference on Social Transformation, Community and Sustainable Development (ICSTCSD 2019)</span><span>, 2020</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><a id="a265b8e8c2ba8e3dbed10d395d843aa2" class="wp-workCard--action" rel="nofollow" data-click-track="profile-work-strip-download" data-download="{"attachment_id":78360009,"asset_id":67602894,"asset_type":"Work","button_location":"profile"}" href="https://www.academia.edu/attachments/78360009/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&s=profile"><span><i class="fa fa-arrow-down"></i></span><span>Download</span></a><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="67602894"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="67602894"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 67602894; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=67602894]").text(description); $(".js-view-count[data-work-id=67602894]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 67602894; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='67602894']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 67602894, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (true){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "a265b8e8c2ba8e3dbed10d395d843aa2" } } $('.js-work-strip[data-work-id=67602894]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":67602894,"title":"Flood Disaster Mitigation Policy Analysis ( A Case Study in Pangkalpinang City)","translated_title":"","metadata":{"publisher":"Atlantis Press","ai_title_tag":"Pangkalpinang Flood Mitigation Policy Analysis and Challenges","grobid_abstract":"Disaster mitigation in Pangkalpinang City is one of the concerns of the Pangkalpinang City Government after the major floods in 2016. This study aims to look at how disaster mitigation policies are carried out by the Pangkalpinang City Government, especially by the Disaster Management Agency of Pangkalpinang City. This study uses qualitative methods with exploratory models (case studies). Data collection techniques used are through in-depth interviews and FGDs, document studies, field observations.. The result of the study shows that several disaster mitigation policies that have had a positive impact on Disaster Management Agency include structural and non-structural mitigation. For example in terms of social, administrative, environmental, structural, legal, and economic aspects. While the obstacles faced by the Disaster Management Agency include the aspect of funding, social aspect, and political aspects. Suggestions that can be given to the Pangkalpinang City Government are the need for more serious attention from the City Government and House of Representatives on the existence of Disaster Management Agency because Pangkalpinang City is now prone to major floods, including stagnant water conditions (small floods).","publication_date":{"day":null,"month":null,"year":2020,"errors":{}},"publication_name":"Proceedings of the Third International Conference on Social Transformation, Community and Sustainable Development (ICSTCSD 2019)","grobid_abstract_attachment_id":78360009},"translated_abstract":null,"internal_url":"https://www.academia.edu/67602894/Flood_Disaster_Mitigation_Policy_Analysis_A_Case_Study_in_Pangkalpinang_City_","translated_internal_url":"","created_at":"2022-01-08T04:35:00.557-08:00","preview_url":null,"current_user_can_edit":null,"current_user_is_owner":null,"owner_id":22697162,"coauthors_can_edit":true,"document_type":"paper","co_author_tags":[],"downloadable_attachments":[{"id":78360009,"title":"","file_type":"pdf","scribd_thumbnail_url":"https://attachments.academia-assets.com/78360009/thumbnails/1.jpg","file_name":"125931175.pdf","download_url":"https://www.academia.edu/attachments/78360009/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&","bulk_download_file_name":"Flood_Disaster_Mitigation_Policy_Analysi.pdf","bulk_download_url":"https://d1wqtxts1xzle7.cloudfront.net/78360009/125931175-libre.pdf?1641646873=\u0026response-content-disposition=attachment%3B+filename%3DFlood_Disaster_Mitigation_Policy_Analysi.pdf\u0026Expires=1732736607\u0026Signature=Kn0PbUyUMPulVLnbZ4fyOQ581GakI9vmnU8GgNiPNVHlodFM5x0TEO4SwZC~WIR6~F7nobPrOgnhTl86SkMZorcaOEg-wxaEfLsMN2wtPGgdcdtcCi129e3yqCFk~2u4j5hC9SGW3cZNqjhgk1ipEPE7BSAi15BvraPU-t4m5LdMI-al93fq4NJ4~GnGcbe-mDFQWB8sTAdSCUWyONfeyHGTK6SYCkGTjEuX~-LB2oyZtMNA0G1bbX0RohuDyf-k2de6idMjEtx-92B9bXjLjU~Rx8w2GgTDbIa9YdJU6k3ay7oKCzBjG6PKf3JS-83ktI4fZhYVFhDo6AkS4EXBOg__\u0026Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA"}],"slug":"Flood_Disaster_Mitigation_Policy_Analysis_A_Case_Study_in_Pangkalpinang_City_","translated_slug":"","page_count":5,"language":"en","content_type":"Work","owner":{"id":22697162,"first_name":"yuli tirtariandi","middle_initials":null,"last_name":"el anshori","page_name":"yulitirtariandielanshori","domain_name":"universitasterbukaindonesia","created_at":"2014-12-01T19:18:08.769-08:00","display_name":"yuli tirtariandi el anshori","url":"https://universitasterbukaindonesia.academia.edu/yulitirtariandielanshori"},"attachments":[{"id":78360009,"title":"","file_type":"pdf","scribd_thumbnail_url":"https://attachments.academia-assets.com/78360009/thumbnails/1.jpg","file_name":"125931175.pdf","download_url":"https://www.academia.edu/attachments/78360009/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&","bulk_download_file_name":"Flood_Disaster_Mitigation_Policy_Analysi.pdf","bulk_download_url":"https://d1wqtxts1xzle7.cloudfront.net/78360009/125931175-libre.pdf?1641646873=\u0026response-content-disposition=attachment%3B+filename%3DFlood_Disaster_Mitigation_Policy_Analysi.pdf\u0026Expires=1732736607\u0026Signature=Kn0PbUyUMPulVLnbZ4fyOQ581GakI9vmnU8GgNiPNVHlodFM5x0TEO4SwZC~WIR6~F7nobPrOgnhTl86SkMZorcaOEg-wxaEfLsMN2wtPGgdcdtcCi129e3yqCFk~2u4j5hC9SGW3cZNqjhgk1ipEPE7BSAi15BvraPU-t4m5LdMI-al93fq4NJ4~GnGcbe-mDFQWB8sTAdSCUWyONfeyHGTK6SYCkGTjEuX~-LB2oyZtMNA0G1bbX0RohuDyf-k2de6idMjEtx-92B9bXjLjU~Rx8w2GgTDbIa9YdJU6k3ay7oKCzBjG6PKf3JS-83ktI4fZhYVFhDo6AkS4EXBOg__\u0026Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA"},{"id":78360008,"title":"","file_type":"pdf","scribd_thumbnail_url":"https://attachments.academia-assets.com/78360008/thumbnails/1.jpg","file_name":"125931175.pdf","download_url":"https://www.academia.edu/attachments/78360008/download_file","bulk_download_file_name":"Flood_Disaster_Mitigation_Policy_Analysi.pdf","bulk_download_url":"https://d1wqtxts1xzle7.cloudfront.net/78360008/125931175-libre.pdf?1641646875=\u0026response-content-disposition=attachment%3B+filename%3DFlood_Disaster_Mitigation_Policy_Analysi.pdf\u0026Expires=1732736607\u0026Signature=Cc4olnHfr0q232qIobGGfgun~wRC~tqaRrPF3QmTYdivf4YF0A0HaDaUF6rZHrrOO3OghtcrGUcd5arYWyWrujhYU9lLSe3pcEhRcrTZ1xVtKzlkNAfD1jraqE2P35bZd5pQp68ZnRXkOz81cx20wb76bHeBnUetrcn9ubph7Jp4Mmk0tTa8rWpC1d8Dz65lwGQbg4V9FiZj70LNTt0n-xtO7xPeocXrujJpARuKKvk7s-YJVFs2d53LDhoqaQmP~0X1GaUej3klO~ctFw611qJ6VXwVB5IQgNhFiWCY1M3R1fPVjWkI6AkbOsl~uxCKZwnJ2ONcW5Ol6nClcztoBQ__\u0026Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA"}],"research_interests":[],"urls":[{"id":16236135,"url":"https://download.atlantis-press.com/article/125931175.pdf"}]}, dispatcherData: dispatcherData }); $(this).data('initialized', true); } }); $a.trackClickSource(".js-work-strip-work-link", "profile_work_strip") }); </script> <div class="js-work-strip profile--work_container" data-work-id="67602892"><div class="profile--work_thumbnail hidden-xs"><a class="js-work-strip-work-link" data-click-track="profile-work-strip-thumbnail" href="https://www.academia.edu/67602892/Enhancing_Public_Services_Quality_by_Strengthening_the_Role_of_Ombudsman"><img alt="Research paper thumbnail of Enhancing Public Services Quality by Strengthening the Role of Ombudsman" class="work-thumbnail" src="https://attachments.academia-assets.com/78360006/thumbnails/1.jpg" /></a></div><div class="wp-workCard wp-workCard_itemContainer"><div class="wp-workCard_item wp-workCard--title"><a class="js-work-strip-work-link text-gray-darker" data-click-track="profile-work-strip-title" href="https://www.academia.edu/67602892/Enhancing_Public_Services_Quality_by_Strengthening_the_Role_of_Ombudsman">Enhancing Public Services Quality by Strengthening the Role of Ombudsman</a></div><div class="wp-workCard_item"><span>Proceedings of the International Conference on Administrative Science (ICAS 2017)</span><span>, 2017</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><a id="06d9fd256236a781ce052fba382fe7d1" class="wp-workCard--action" rel="nofollow" data-click-track="profile-work-strip-download" data-download="{"attachment_id":78360006,"asset_id":67602892,"asset_type":"Work","button_location":"profile"}" href="https://www.academia.edu/attachments/78360006/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&s=profile"><span><i class="fa fa-arrow-down"></i></span><span>Download</span></a><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="67602892"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="67602892"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 67602892; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=67602892]").text(description); $(".js-view-count[data-work-id=67602892]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 67602892; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='67602892']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 67602892, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (true){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "06d9fd256236a781ce052fba382fe7d1" } } $('.js-work-strip[data-work-id=67602892]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":67602892,"title":"Enhancing Public Services Quality by Strengthening the Role of Ombudsman","translated_title":"","metadata":{"publisher":"Atlantis Press","grobid_abstract":"__Good public services have been very significant issues nowadays. All government agencies should conduct best service to serve the public. In fact, there are many complaints due to the delivery of public services by the agencies. It includes the matter of time, procedures, and costs. Sometimes the public service delivery raises a dispute or conflict. It is not easy for citizens to have fairness when they involved in a dispute with the government. Thus, it requires a guard to watch the implementation of public services. The guard is Ombudsman that has the authority. Ombudsman in Indonesia is established based on the Law No. 37/2008 about The Ombudsman of Republic Indonesia. This article discusses the role of Ombudsman in Bangka Belitung Province in Indonesia to overcome the public services dispute cases. The research method is qualitative approach. Data are collected through interview, observation, and documentary study. The result shows that the Ombudsman has a very huge authority to mediate a public service dispute. On the other side, it has some obstacles such as the authority to make a recommendation. It is only able to make a draft and the national Ombudsman makes the final approval. 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$(this).data('initialized', true); } }); $a.trackClickSource(".js-work-strip-work-link", "profile_work_strip") }); </script> <div class="js-work-strip profile--work_container" data-work-id="67602887"><div class="profile--work_thumbnail hidden-xs"><a class="js-work-strip-work-link" data-click-track="profile-work-strip-thumbnail" href="https://www.academia.edu/67602887/Smart_City_As_An_Implementation_of_E_Government_in_Indonesia"><img alt="Research paper thumbnail of Smart City As An Implementation of E-Government in Indonesia" class="work-thumbnail" src="https://attachments.academia-assets.com/78359996/thumbnails/1.jpg" /></a></div><div class="wp-workCard wp-workCard_itemContainer"><div class="wp-workCard_item wp-workCard--title"><a class="js-work-strip-work-link text-gray-darker" data-click-track="profile-work-strip-title" href="https://www.academia.edu/67602887/Smart_City_As_An_Implementation_of_E_Government_in_Indonesia">Smart City As An Implementation of E-Government in Indonesia</a></div><div class="wp-workCard_item"><span class="js-work-more-abstract-truncated">This research is aimed at obtaining findings about public service through smart governance and sm...</span><a class="js-work-more-abstract" data-broccoli-component="work_strip.more_abstract" data-click-track="profile-work-strip-more-abstract" href="javascript:;"><span> more </span><span><i class="fa fa-caret-down"></i></span></a><span class="js-work-more-abstract-untruncated hidden">This research is aimed at obtaining findings about public service through smart governance and smart mobility in Bandung city. Bandung city as one of the pilot-project cities in this program in Indonesia has initiated a number of efforts toward the concept of smart city. The main concept of smart city is sensing, understanding, and acting processes based on the use of information technology in the government (egovernment). Besides, it was about to seek the city problems in real time, and then respond properly, so that those problems are immediately followed up. One of the efforts to realize smart governance and smart mobility is through the establishment of command room. This research employed qualitative approach. The informants were staffs of information commission officials in Bandung and Bandung citizensas the sample. The data collecting techniques were an in-depth interview, observation, and document analysis. The findings of this research indicated that the public service in B...</span></div><div class="wp-workCard_item wp-workCard--actions"><span class="work-strip-bookmark-button-container"></span><a id="9779e694c4311fdff282e604786c5ff1" class="wp-workCard--action" rel="nofollow" data-click-track="profile-work-strip-download" data-download="{"attachment_id":78359996,"asset_id":67602887,"asset_type":"Work","button_location":"profile"}" href="https://www.academia.edu/attachments/78359996/download_file?st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&st=MTczMjczMzAwNyw4LjIyMi4yMDguMTQ2&s=profile"><span><i class="fa fa-arrow-down"></i></span><span>Download</span></a><span class="wp-workCard--action visible-if-viewed-by-owner inline-block" style="display: none;"><span class="js-profile-work-strip-edit-button-wrapper profile-work-strip-edit-button-wrapper" data-work-id="67602887"><a class="js-profile-work-strip-edit-button" tabindex="0"><span><i class="fa fa-pencil"></i></span><span>Edit</span></a></span></span><span id="work-strip-rankings-button-container"></span></div><div class="wp-workCard_item wp-workCard--stats"><span><span><span class="js-view-count view-count u-mr2x" data-work-id="67602887"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 67602887; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=67602887]").text(description); $(".js-view-count[data-work-id=67602887]").attr('title', description).tooltip(); }); });</script></span></span><span><span class="percentile-widget hidden"><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 67602887; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-work-strip[data-work-id='67602887']"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></span><span><script>$(function() { new Works.PaperRankView({ workId: 67602887, container: "", }); });</script></span></div><div id="work-strip-premium-row-container"></div></div></div><script> require.config({ waitSeconds: 90 })(["https://a.academia-assets.com/assets/wow_profile-f77ea15d77ce96025a6048a514272ad8becbad23c641fc2b3bd6e24ca6ff1932.js","https://a.academia-assets.com/assets/work_edit-ad038b8c047c1a8d4fa01b402d530ff93c45fee2137a149a4a5398bc8ad67560.js"], function() { // from javascript_helper.rb var dispatcherData = {} if (true){ window.WowProfile.dispatcher = window.WowProfile.dispatcher || _.clone(Backbone.Events); dispatcherData = { dispatcher: window.WowProfile.dispatcher, downloadLinkId: "9779e694c4311fdff282e604786c5ff1" } } $('.js-work-strip[data-work-id=67602887]').each(function() { if (!$(this).data('initialized')) { new WowProfile.WorkStripView({ el: this, workJSON: {"id":67602887,"title":"Smart City As An Implementation of E-Government in Indonesia","translated_title":"","metadata":{"abstract":"This research is aimed at obtaining findings about public service through smart governance and smart mobility in Bandung city. 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