Knowledge Base

<!DOCTYPE html>      <html class="no-js " lang="en" dir="ltr" data-date-format="non_us"> <head>  <title>Knowledge Base | Lulu</title> <meta name="description" content="Book creation tutorials, FAQs, video and customer support to create, publish, and sell on Lulu."> <meta property="og:title" content="Knowledge Base | Lulu"> <meta property="og:description" content="Book creation tutorials, FAQs, video and customer support to create, publish, and sell on Lulu."> <meta property="og:image" content="https://assets.lulu.com/media/help-center/images/png/lulu-og-image.png" /> <meta name="twitter:title" content="Knowledge Base | Lulu"> <meta name="twitter:card" content="summary" /> <meta name="twitter:image" content="https://assets.lulu.com/media/help-center/images/png/lulu-twitter-image.png" /> <link rel="canonical" href="https://help.lulu.com/en/support/solutions" />  <link rel="apple-touch-icon" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/64003492842/fav_icon/q0ml9XIwXOIz6R31I3pwPggt7kwknu2GKg.ico" /> <link rel="apple-touch-icon" sizes="72x72" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/64003492842/fav_icon/q0ml9XIwXOIz6R31I3pwPggt7kwknu2GKg.ico" /> <link rel="apple-touch-icon" sizes="114x114" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/64003492842/fav_icon/q0ml9XIwXOIz6R31I3pwPggt7kwknu2GKg.ico" /> <link rel="apple-touch-icon" sizes="144x144" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/64003492842/fav_icon/q0ml9XIwXOIz6R31I3pwPggt7kwknu2GKg.ico" /> <meta name="viewport" content="width=device-width, user-scalable=no, initial-scale=1.0" />  <link rel="stylesheet" href="https://use.typekit.net/lnq2xzc.css">  <link rel="stylesheet" href="https://assets.lulu.com/media/help-center/icon-fonts/help-center-icons-v1/style.css"> <link rel="stylesheet" href="https://assets.lulu.com/media/help-center/icon-fonts/iconfont/icons.css">  <script type="text/javascript"> window.utag_cfg_ovrd = window.utag_cfg_ovrd || {}; window.utag_cfg_ovrd.gdprDLRef = "language"; var utag_data = { account_id: "", // logged in user's account id language: "en", // Language of the site the user is on email: "", // logged in user's email address page_type: "", // The page type names defined by us account_type: "", // User selected on account page bisac_1: "", // Top level BISAC passed in wizard when user selects and on bookshop,cart,and checkout. Persists for project. bisac_2: "", // Second level BISAC bisac_3: "", // Third level BISAC cart_contains_physical: "", // Boolean indicating if physical items exist on cart page cart_id: "", // ID unique to a single cart cart_product_image_url: "", // URL for the product image displayed cart_product_url: "", // Product page URL cart_promotion_code: "", // String of cart level promotion codes context: "", // May Not Need. seen on current site's utag_data on account sign-in page customer_city: "", // Contains the customer city at account level. customer_country: "", // Contains the customer country at account level. customer_name: "", // Name user enters for their account customer_state: "", // Contains the customer state at account level. explicit_content: "", // flag first_visit: "", // Date of first visit internal_draft_order: "", // Boolean,indicates a cart created by an internal employee emailed to the user who then completes the purchase last_visit: "", // Date of last visit login_status: "", // Notes if user is logged in maxmind_country_code: "", // Two digit country code determined by Maxmind service on all pages. If cannot fetch, pass 'unknown' order_coupon_code: "", // Contains the order coupon code beginning in the cart. (e-commerce ext) order_coupon_discount: "", // Contains the order coupon discount. (e-commerce ext) order_currency: "", // Contains the order currency order_discount: "", // contains the order discount if any order_id: "", // Contains the order or transaction ID. order_payment_type: "", // Contains the order payment type. order_quantity: "", // Total quantity of items in cart and order. Passed on all cart pages and Order Confirmation Page order_shipping: "", // Contains the order shipping value. (e-commerce ext) order_shipping_discount: "", // Shipping Discount Amount Fired at Purchase on Order Confirmation Page order_store: "", // Contains identification information for a store. order_subtotal: "", // Contains the order subtotal,discounts already applied. order_tax: "", // Contains the order tax amount. (e-commerce ext) order_total: "", // Contains the order total page_name: "", // Page Name product_category: "", // Contains product category(s) - multiple values should be comma-separated. product_coupon_code: "", // Item level string of promotion codes for each product (same order as product_ids): ['product1_promotion_code',product2_promotion_code',etc…..] fired at time of purchase product_discount: "", // Contains product discount(s) - multiple values should be comma-separated. product_list_price: "", // Contains product list price(s) before discount - multiple values should be comma-separated. product_name: "", // Contains product name(s) - multiple values should be comma-separated. product_quantity: "", // Contains product quantity(s) - multiple values should be comma-separated. product_subcategory: "", // Contains product subcategory(s) - multiple values should be comma-separated. product_total_price: "", // Contains product_quantity x product_unit_price product_unit_price: "", // Contains product unit price(s) - multiple values should be comma-separated. project_book_specs: "", // Book specification selected on Design step (Trim size,Page count,Interior Color,etc). Persists for project. project_id: "", // Project / content ID passed in the wizard,product page,and cart. project_type: "", // Wizard project type user selected to create (Print Book,Photo Book,Magazine,Calendar,Yearbook,eBook). Persists for project and in cart. project_version: "", // Project published version number. If draft project has never been published then version 0. purchase_order: "", // Purchase order number when a PO. Empty if not a purchase order. purchase_order_eligible: "", // Account level boolean that displays when a logged in user's account is approved for purchase orders search_keyword: "", // Keyword that the user entered on site self_purchase: "", // Boolean,passing in cart and checkout when one or more products is self purchase sell_or_print_only: "", // Passes at project level when user selects to sell or print only. ship_country: "", // Ship to Country ISO Code,passed to Tealium as soon as ship to step completed ship_method: "", // The Ship Method the user selected for their order. Set as soon as customer chooses a ship Method ship_state: "", // Ship-to state ISO code,set in the cart when known. ship_zip: "", // Ship-to zip ISO code,set in the cart when known. site_currency: "", // Display the currency for the store: Fired on all product pages,cart,and checkout pages store_language: "", // language codes for store language tealium_event: "", // product_id: "", // Contains product ID(s) - multiple values should be comma-separated. product_sku: "", // Contains product SKU(s) - multiple values should be comma-separated. product_brand: "", // Contains product brand(s) - multiple values should be comma-separated. order_type: "", // Contains type of order/cart. customer_id: "", // Contains the customer ID. customer_zip: "", // Contains the customer zip/postal code. customer_type: "", // Contains the customer type. adwords_conversion_label: "", // adwords_pagetype: "", // gua_tracking_id: "", // event_action: "", // event_category: "", // event_label: "" // } </script>  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res-bottom-padding-96 home-page-content">  <h2 class="category-name centered-text home-page-section-title res-top-padding-96"> Most Popular Topics </h2> <div class="grid-12 category-cards-container"> <div class="col-4 col-l-6 col-m-12"> <div class="accordion-container"> <div class="accordion"> <h3>About Lulu</h3> <button><i class="icon-arrow-down-medium"></i></button> </div> <div class="accordion-panel"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/64000255073" title="Overview"> Overview <span class='item-count'>6</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255302-lulu-the-basics">Lulu: The Basics</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000270869-is-lulu-com-safe-to-use-">Is Lulu.com Safe to Use?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255305-how-does-print-on-demand-work-">How Does Print-On-Demand Work?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255312-lulu-bookstore-the-basics">Lulu Bookstore: The Basics</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000271603-annual-pricing-update">Annual Pricing Update</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000300713-how-to-contact-us">How To Contact Us</a> </div> </li> </ul> </section> </div> </div> </div> <div class="col-4 col-l-6 col-m-12"> <div class="accordion-container"> <div class="accordion"> <h3>My Account</h3> <button><i class="icon-arrow-down-medium"></i></button> </div> <div class="accordion-panel"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/64000255075" title="Account Overview"> Account Overview <span class='item-count'>2</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255301-lulu-account-the-basics">Lulu Account: The Basics</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000256834-project-overview-page">Project Overview Page</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/64000255076" title="Promote"> Promote <span class='item-count'>1</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000261190-author-spotlight-page">Author Spotlight Page</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/64000255077" title="Sales Tax/VAT"> Sales Tax/VAT <span class='item-count'>2</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255321-sales-tax-and-vat">Sales Tax and VAT</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255320-can-i-add-sales-tax-exemptions-to-my-account-">Can I Add Sales Tax Exemptions to My Account?</a> </div> </li> </ul> </section> </div> </div> </div> <div class="col-4 col-l-6 col-m-12"> <div class="accordion-container"> <div class="accordion"> <h3>Create</h3> <button><i class="icon-arrow-down-medium"></i></button> </div> <div class="accordion-panel"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/64000255078" title="Creation Overview"> Creation Overview <span class='item-count'>18</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255474-printing-the-basics">Printing: The Basics</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255480-publishing-the-basics">Publishing: The Basics</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255498-copyright-the-basics">Copyright: The Basics</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255582-image-formatting-the-basics">Image Formatting: The Basics</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000274330-common-error-messages-on-lulu-and-how-to-fix-them">Common Error Messages on Lulu and How to Fix Them</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000279375-copyright-infringement">Copyright Infringement</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255485-how-do-i-revise-my-published-book-">How Do I Revise My Published Book?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255475-learn-more-about-explicit-content">Learn More About Explicit Content</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255476-learn-more-about-editions">Learn More About Editions</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255477-learn-more-about-metadata">Learn More About Metadata</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255478-learn-more-about-bisac">Learn More About BISAC</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255473-cover-and-interior-paper-stocks">Cover and Interior Paper Stocks</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255590-interior-formatting-the-basics">Interior Formatting: The Basics</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255585-how-to-create-a-pdf-using-adobe-indesign">How To Create a PDF Using Adobe InDesign</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255587-how-to-create-a-pdf-using-microsoft-word">How To Create a PDF Using Microsoft Word</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255588-how-to-create-a-pdf-using-openoffice">How To Create a PDF Using OpenOffice</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000288036-lulu-xpress-project-migration-guide">Lulu xPress Project Migration Guide</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000280479-color-differences">Color Differences</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/en/support/solutions/folders/64000255079" title="Print Book"> Print Book <span class='item-count'>11</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255486-how-to-create-a-print-book">How To Create a Print Book</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255597-publishing-a-print-book-for-global-distribution">Publishing a Print Book For Global Distribution</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000282777-upload-your-cover-file">Upload Your Cover File</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000279983-cover-tool-guide">Cover Tool Guide</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/en/support/solutions/articles/64000255519-pdf-creation-settings">PDF Creation Settings</a> </div> 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