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color: #ffffff"> Announcement </div></header><section>To excel at your job, you need accurate, intuitive reporting to clearly identify trends, streamline workflows, and demonstrate your impact. At Gorgias, improving clarity and flexibility in reporting is a top priority. We're excited to</section><figure class="featured-image"><img alt="Tag and Ticket Field Reporting Improvements for Better Insights" src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/uRf3qXDhIMMS18gTM3uL/01jr162y3yy2ve6re13mv1tsqg-featured-image.png"></figure></div></article></a><a href="https://updates.gorgias.com/publications/pause-sla-timers-outside-of-business-hours" title="Pause SLA timers outside of business hours"><article class="listing-post"><div class="listing-post-metadata"><span class="publication-time listing" style="visibility: hidden;"> 1743429039608 </span></div><div class="listing-post-timeline"></div><div class="listing-post-timeline-bullet"><div class="inner"></div></div><div class="listing-post-summary"><h1 class="listing-post-summary-title">Pause SLA timers outside of business hours</h1><div class="listing-post-summary-author"><span class="full-name">by Gorgias Product Team</span></div><section>Previously, SLA timers ran continuously, even outside of business hours. Today, we’re introducing an option that lets you pause the SLA timer for a specific policy when outside of business hours. This new setting is called “Pause SLA</section><footer><div class="label" style="background-color: #673ab7; color: #ffffff"> Announcement </div></footer></div></article></a><a href="https://updates.gorgias.com/publications/use-ticket-fields-to-filter-views-and-advanced-searches" title="Use Ticket Fields to filter Views and Advanced Searches"><article class="listing-post"><div class="listing-post-metadata"><span class="publication-time listing" style="visibility: hidden;"> 1743408993728 </span></div><div class="listing-post-timeline"></div><div class="listing-post-timeline-bullet"><div class="inner"></div></div><div class="listing-post-summary"><h1 class="listing-post-summary-title">Use Ticket Fields to filter Views and Advanced Searches</h1><div class="listing-post-summary-author"><span class="full-name-with-job-title">by Jordan Miller, Product Marketing Manager - Automate</span></div><header><div class="label" style="background-color: #673ab7; color: #ffffff"> Announcement </div></header><section>Ticket Fields are a great way to capture data about your conversations, helping you gain insights and monitor trends. Now, they’re even more powerful—they can help you organize your inbox in real time, not just in reporting! Filter Views</section><figure class="featured-image"><img alt="Use Ticket Fields to filter Views and Advanced Searches" src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/821SwvJ6hklONBeiTZ7m/01jptyd263tw1hn8t8x5grrft7-featured-image.png"></figure></div></article></a><a href="https://updates.gorgias.com/publications/instant-ticket-access-from-your-ticket-csv-exports" title="Instant Ticket Access from Your Ticket CSV Exports"><article class="listing-post"><div class="listing-post-metadata"><span class="publication-time listing" style="visibility: hidden;"> 1742987000448 </span></div><div class="listing-post-timeline"></div><div class="listing-post-timeline-bullet"><div class="inner"></div></div><div class="listing-post-summary"><h1 class="listing-post-summary-title">Instant Ticket Access from Your Ticket CSV Exports</h1><div class="listing-post-summary-author"><span class="full-name">by Stan He</span></div><section>Exported Ticket Reports Just Got Easier to Navigate! Your ticket reports are essential for reviewing performance and understanding customer interactions. But we heard your feedback—it can be cumbersome to manually search ticket IDs from</section><footer><div class="label" style="background-color: #673ab7; color: #ffffff"> Announcement </div></footer></div></article></a><a href="https://updates.gorgias.com/publications/improved-ai-agent-settings-easier-to-manage-easier-to-grow" title="Improved AI Agent settings: Easier to manage, easier to grow"><article class="listing-post"><div class="listing-post-metadata"><span class="publication-time listing" style="visibility: hidden;"> 1742835397303 </span></div><div class="listing-post-timeline"></div><div class="listing-post-timeline-bullet"><div class="inner"></div></div><div class="listing-post-summary"><h1 class="listing-post-summary-title">Improved AI Agent settings: Easier to manage, easier to grow</h1><div class="listing-post-summary-author"><span class="full-name-with-job-title">by Jordan Miller, Product Marketing Manager - Automate</span></div><header><div class="label" style="background-color: #673ab7; color: #ffffff"> Announcement </div></header><section>Brands like yours are doing incredible things with AI Agent. In less than a year, over 2,000 brands have started using it to automate support, reduce resolution times, and deliver faster replies to customers. Starting today, you’ll notice</section><figure class="featured-image"><img alt="Improved AI Agent settings: Easier to manage, easier to grow" src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/9DHSwKjxzlnQ2Adjht7h/01jpwt4shb714wvsnnc4nxtgy0-featured-image.png"></figure></div></article></a><a href="https://updates.gorgias.com/publications/average-response-time-zero-touch-tickets-and-more-updates-to-reports" title="Average response time, zero touch tickets, and more updates to reports!"><article class="listing-post"><div class="listing-post-metadata"><span class="publication-time listing" style="visibility: hidden;"> 1742824949383 </span></div><div class="listing-post-timeline"></div><div class="listing-post-timeline-bullet"><div class="inner"></div></div><div class="listing-post-summary"><h1 class="listing-post-summary-title">Average response time, zero touch tickets, and more updates to reports!</h1><div class="listing-post-summary-author"><span class="full-name-with-job-title">by Jordan Miller, Product Marketing Manager - Automate</span></div><header><div class="label" style="background-color: #673ab7; color: #ffffff"> Announcement </div></header><section>To excel at your job, you rely on detailed reporting to plan ahead, optimize performance, and prove your impact. That’s why reporting is a priority at Gorgias. As part of that theme, we’re adding three new metrics, plus the ability to show</section><figure class="featured-image"><img alt="Average response time, zero touch tickets, and more updates to reports!" src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/p2UkfxlM0wCgiuoafyyE/01jptvje0btw76yjs6vxjx1ntq-featured-image.png"></figure></div></article></a><a href="https://updates.gorgias.com/publications/create-and-sync-shopify-customer-profiles" title="Create and sync Shopify customer profiles"><article class="listing-post"><div class="listing-post-metadata"><span class="publication-time listing" style="visibility: hidden;"> 1742818268243 </span></div><div class="listing-post-timeline"></div><div class="listing-post-timeline-bullet"><div class="inner"></div></div><div class="listing-post-summary"><h1 class="listing-post-summary-title">Create and sync Shopify customer profiles</h1><div class="listing-post-summary-author"><span class="full-name-with-job-title">by Milos Zivkovic, Senior Software Engineer</span></div><header><div class="label" style="background-color: #673ab7; color: #ffffff"> Announcement </div><div class="label" style="background-color: #24D69E; color: #ffffff"> New feature </div><div class="label" style="background-color: #4A8DF9; color: #ffffff"> Improvement </div></header><section>When we ask brands what they love about Gorgias, you often mention that Gorgias empowers your team to personalize answers, manage orders, and resolve inquiries without switching tabs. To reduce tab-switching even further, you can now</section><figure class="featured-image"><img alt="Create and sync Shopify customer profiles" src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/2Ss0v9UF3Aa75eMiGeNL/01jp8j7e58vh29fns0fxbf8vwy-featured-image.png"></figure></div></article></a><a href="https://updates.gorgias.com/publications/new-ai-agent-action-for-wonderment-smarter-wismo-responses" title="New AI Agent Action for Wonderment: Smarter WISMO responses"><article class="listing-post"><div class="listing-post-metadata"><span class="publication-time listing" style="visibility: hidden;"> 1742398256667 </span></div><div class="listing-post-timeline"></div><div class="listing-post-timeline-bullet"><div class="inner"></div></div><div class="listing-post-summary"><h1 class="listing-post-summary-title">New AI Agent Action for Wonderment: Smarter WISMO responses</h1><div class="listing-post-summary-author"><span class="full-name-with-job-title">by Zsófia Lele, Product Marketing Manager</span></div><header><div class="label" style="background-color: #673ab7; color: #ffffff"> Announcement </div></header><section>Wonderment, now part of Loop Returns, is a leading order tracking platform for Shopify merchants. By providing real-time shipment insights and predictive carrier analytics, Wonderment helps reduce “Where is my order?” (WISMO) tickets. In</section><figure class="featured-image"><img alt="New AI Agent Action for Wonderment: Smarter WISMO responses" src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/wFVkOn8AkcwXoA7zchMC/01jpqf228kt6fhcyzvtn76wc7w-featured-image.png"></figure></div></article></a><a href="https://updates.gorgias.com/publications/auto-tagging-for-missed-abandoned-calls" title="Auto-Tagging for Missed & Abandoned Calls"><article class="listing-post"><div class="listing-post-metadata"><span class="publication-time listing" style="visibility: hidden;"> 1742383064059 </span></div><div class="listing-post-timeline end"></div><div class="listing-post-timeline-bullet"><div class="inner"></div></div><div class="listing-post-summary"><h1 class="listing-post-summary-title">Auto-Tagging for Missed & Abandoned Calls</h1><div class="listing-post-summary-author"><span class="full-name">by Matteo Silvestro</span></div><section>We’re excited to announce a new feature that automatically tags missed and abandoned calls in your Voice tickets—so you can easily spot calls that need urgent follow-up. Here’s how it works: Whenever an inbound call is missed or is</section><footer><div class="label" style="background-color: #673ab7; color: #ffffff"> Announcement </div><div class="label" style="background-color: #24D69E; color: #ffffff"> New feature </div></footer></div></article></a></div><div class="pagination"><div class="button"><div class="left inactive"><span>Newer</span></div><div class="right active"><a href="https://updates.gorgias.com?after=AAAABAAAAAkAAAACcG4C_wAAAAAUAAAAAnB0A_8AAAAAZ9qn2AOERMAAAAAUAAAAAnV0A_8AAAAAZ9qn3ig7rsAAAAAhAAAAA19pZAH_AAAAFEx1UnhsZWpGUkVzVjhvTWJqQXhH"> Older </a></div></div></div></div></div></div><div class="footer-container"><footer class="wrapper"><p class="footer-share"><a href="https://www.facebook.com/gorgiasio" rel="noopener" target="_blank" title="Facebook"><i class="fab fa-facebook spacer"></i></a><a href="https://www.linkedin.com/company/gorgias/" rel="noopener" target="_blank" title="LinkedIn"><i class="fab fa-linkedin spacer"></i></a><a href="https://twitter.com/gorgiasio" rel="noopener" target="_blank" title="X (ex Twitter)"><i class="fab fa-x-twitter spacer"></i></a><a href="https://updates.gorgias.com/feeds" title="RSS Feeds"><i class="fas fa-rss"></i></a></p></footer></div></div></body></html>