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data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hPNIKC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 hxbcgQ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 dyulyR"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ckLVTK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Ferramentas de conversação</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Reúna sistemas diferentes para promover conversas naturais, para que os clientes enviem mensagens à empresa da mesma maneira com que conversam com amigos. Crie mensagens interativas e personalizadas com as ferramentas e APIs do Sunshine Conversations.</p><a href="/platform/conversations/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Explore o Sunshine Conversations</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gCycCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27888%27%20height=%27888%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-sunshine/features/conversational-tools-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-sunshine/features/conversational-tools-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-sunshine/features/conversational-tools-2x.png"/></noscript></span></span></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Unifique mensagens de todos os canais</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Amplie seu negócio, uma conversa de cada vez. Com a <a target="_blank" rel="noopener noreferrer" href="https://docs.smooch.io/guide/channel-capabilities/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>API do canal unificado</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, você envia mensagens complexas pela web, por dispositivos móveis e pelas redes sociais.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Organize-se em uma só conversa</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Crie uma experiência de chat que alterna facilmente entre os sistemas usando o recurso <a target="_blank" rel="noopener noreferrer" href="https://docs.smooch.io/guide/switchboard/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>orquestração de conversa</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Integre sistemas, bots ou software de terceiros existentes.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Recurso de extensão</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">As <a target="_blank" rel="noopener noreferrer" href="https://docs.smooch.io/guide/conversation-extensions/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>extensões de conversas</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> permitem criar experiências personalizadas de interação na janela do chat de qualquer canal de mensagens. Os clientes podem escolher lugares em um show ou ver o carrinho de compras diretamente no chat.</p></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 bXJdJo"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqteIG Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Aplicativos e estruturas</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Você não precisa saber programar para começar a trabalhar com o Sunshine. Se souber, será uma vantagem. Também é possível personalizar o Zendesk para que atenda às necessidades da sua empresa e dos seus colaboradores.</p></div><div class="StyledCol-sc-inuw62-0 cmRjVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27452%27%20height=%27460%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-sunshine/features/apps-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-sunshine/features/apps-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-sunshine/features/apps-2x.png"/></noscript></span></span></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Personalize sem precisar programar</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Adapte a <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408821259930-About-the-Zendesk-Agent-Workspace" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>interface de usuário do agente</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> ou personalize o Zendesk com apenas alguns cliques, usando ferramentas de configuração que não exigem programação na Central de administração.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Execute ações com aplicativos</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ofereça aos agentes contexto personalizado e a possibilidade de executar ações, criando aplicativos com o <a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/documentation/apps/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Zendesk App Framework</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Inclua suporte nativo</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Facilite o acesso dos seus clientes ao suporte. Integre o suporte de maneira nativa em seu aplicativo móvel, website ou jogo, com os Zendesk SDKs.</p></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 dPBDSI"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ckLVTK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Automação e inteligência</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Independentemente da sua posição na jornada de suporte, há muitas opções para facilitar o trabalho em equipe, agilizar as resoluções de problemas e aumentar a produtividade dos agentes.</p></div><div class="StyledCol-sc-inuw62-0 gCycCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27888%27%20height=%27888%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-sunshine/features/ai-flowchart-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-sunshine/features/ai-flowchart-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-sunshine/features/ai-flowchart-2x.png"/></noscript></span></span></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Deixe isso para o bot</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ative o autoatendimento inteligente com o uso de bots. Implemente bots em todos os canais com facilidade. Use o <a href="/service/answer-bot/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Zendesk Answer Bot</span></a> ou <a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/documentation/custom-data/conversations/building-a-chatbot-integration-with-zendesk/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>conecte seu próprio bot</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Defina um fluxo de trabalho inteligente</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/sections/200623866-Workflows/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>As ferramentas de fluxo de trabalho do Sunshine</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> permitem que você crie fluxos de suporte mais inteligentes e ofereça resoluções instantâneas com automações abrangentes.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Personalização com pouco código</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Simplifique o desenvolvimento e agregue inteligência a cada jornada do cliente, com recursos, como <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/203661496-Adding-custom-fields-to-your-tickets-and-support-request-form/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>campos de personalização</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> e <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/115001236988-Creating-macros-for-tickets/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>macros</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div role="complementary" aria-label="body-promo" data-cookie-name="false" data-location="body" class="Promostyle__PromoRoot-sc-1lscwvc-0 iGoyts"><div class="Promostyle__TextWrapper-sc-1lscwvc-2 gMFoUj"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Ei, desenvolvedor</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Confira nossa documentação para ver informações bem detalhadas.</p></div><div class="Promostyle__LinkWrapper-sc-1lscwvc-3 biyiQd"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/documentation/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Leia os documentos do desenvolvedor<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 bXJdJo"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqteIG Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Integrações</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Unifique seus dados e automatize o trabalho em sistemas com integrações pré-criadas e personalizadas. Conecte seus aplicativos favoritos em minutos, não meses, e obtenha uma visão completa do cliente na qual os agentes podem agir.</p></div><div class="StyledCol-sc-inuw62-0 cmRjVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27888%27%20height=%27888%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-sunshine/features/integrations-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-sunshine/features/integrations-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-sunshine/features/integrations-2x.png"/></noscript></span></span></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Integre aplicativos nativos</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Comece a trabalhar rapidamente com uma <a href="/apps/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>biblioteca de mais de aplicativos</span></a> e integrações nativos que conectam os sistemas mais comuns.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Amplie com as APIs</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Use um conjunto abrangente de APIs para ter possibilidades ilimitadas para <a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/api-reference/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>ampliar e personalizar o Zendesk</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Crie integrações</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ofereça uma experiência do cliente perfeita criando rapidamente integrações personalizadas entre a Zendesk e outros sistemas fazendo uso da orquestração de dados conversacionais.</p></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 dPBDSI"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ckLVTK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Dados</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Coloque seu conhecimento em prática. Ajuste o modelo de dados da Zendesk para que seja acessível, utilizável e ideal para sua empresa. Capture atividades, como quando um pedido é feito, e atributos do cliente, como o tamanho de um calçado. Tudo isso oferece uma visão única do cliente.</p></div><div class="StyledCol-sc-inuw62-0 gCycCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27894%27%20height=%27888%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-sunshine/features/data-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-sunshine/features/data-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-sunshine/features/data-2x.png"/></noscript></span></span></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Tenha uma visão unificada do cliente</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Forneça aos agentes uma visão única de tudo o que você sabe sobre um cliente. Ao usar APIs, <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/1500000252821-Getting-started-with-the-Sunshine-platform-for-admins/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>você unifica as informações entre todos os sistemas</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, como o histórico de pedidos, o status de fidelidade e a atividade na web.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Personalize os dados para o seu negócio</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Personalize o Zendesk de acordo com a estrutura e os processos únicos da sua empresa usando os <a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/documentation/custom-data/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>objetos personalizados</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Se você fizer parte de uma equipe de TI, poderá monitorar notebooks. Se você for um vendedor, poderá monitorar catálogos de produtos da loja ou o histórico de pedidos do cliente.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Coloque os dados para funcionar</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a href="/service/analytics/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Crie relatórios</span></a> e colete insights de seus dados. Com essa informação, você cria novos fluxos de trabalho, facilita processos e personaliza a jornada do cliente.</p></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 bXJdJo"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqteIG Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Segurança e privacidade</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">O Sunshine vem com segurança integrada e flexibilidade de privacidade para ajudar você a trilhar o caminho rumo à confiança e conformidade. Obtenha ainda mais controle sobre a privacidade e a proteção de dados com o nosso <a href="/customer-data-privacy-protection/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">complemento de Privacidade e Proteção Avançada de Dados</a>.</p></div><div class="StyledCol-sc-inuw62-0 cmRjVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img 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srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-security/all-logos-v2.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-security/all-logos-v2.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-security/all-logos-v2.png"/></noscript></span></span></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Cresça com segurança</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Prepare-se para os regulamentos de conformidade com <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408887573274-Configuring-end-user-access-and-sign-in/" 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Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>proteção de dados</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> e <a href="/trust-center/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>práticas recomendadas e padrões do setor</span></a>.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Mantenha os dados privados protegidos</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Acomode <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408825765530-Data-Hosting-Locations-for-Your-Zendesk-Service-Data/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>requisitos</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> de privacidade e reduza seu risco com ferramentas eficientes de <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883628954-Zendesk-Service-Data-Deletion-Policy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>minimização de dados</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> e gerenciamento de dados em massa.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Garanta a segurança com registro e monitoramento</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Mantenha um <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408828001434-Viewing-the-audit-log-for-changes/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>registro</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> de dados completos e monitore a atividade para cumprir sua estratégia de conformidade, melhorar a segurança e auxiliar nos processos de recuperação.</p></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 dPBDSI"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ckLVTK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Infraestrutura</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">O Sunshine oferece o desempenho e a confiabilidade da nuvem pública, ou seja, você pode escalar conforme suas necessidades mudam com uma <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408832509338/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>arquitetura que excede os padrões do setor</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" 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é uma nova era","katamari-sunshine-hero-2":"A Zendesk Sunshine™ é uma plataforma de CRM flexível e aberta, nativa da AWS. Conecte todos os dados de seus clientes para um contexto completo, onde quer que estejam, e forneça aos desenvolvedores e administradores as ferramentas necessárias para criar as melhores experiências do cliente.","katamari-sunshine-hero-3":"\u003cdiv class=\"wistia_embed wistia_async_d9iz4w3lda popover=true popoverContent=link popoverSize=960x540 anchor-video-large\"\u003e\u003ca class=\"anchor-video-fill anchor-video anchor anchor-large\" tabindex=\"0\"\u003e\u003cspan\u003e\u003cspan class=\"hide-small-down\"\u003eAssista ao vídeo\u003c/span\u003e\u003c/span\u003e\u003c/a\u003e\u003c/div\u003e","katamari-contact-form-modal-submit":"Entre em contato","katamari-swap-modal-contact-form-hiddenCampaignId":"\u003cinput type=\"hidden\" name=\"hiddenCampaignId\" id=\"hiddenCampaignId\" value=\"7011E000001SPlT\"\u003e","katamari-swap-modal-contact-form-lead_source":"\u003cinput type=\"hidden\" name=\"lead_source\" id=\"lead_source\" value=\"Website-Contact Sales\"\u003e","katamari-swap-modal-contact-form-lead_source_detail":"\u003cinput type=\"hidden\" name=\"lead_source_detail\" id=\"lead_source_detail\" value=\"Website Contact Sales - Sales Suite\"\u003e","katamari-sunshine-features-1":"Reúna tudo \u003cspan class=\"whitespace-nowrap\"\u003eem um só lugar\u003c/span\u003e","katamari-sunshine-features-2":"A Sunshine é nativo da AWS e usa dados de dentro e fora da Zendesk para que você possa criar qualquer tipo de aplicativo para clientes finais ou \u003cspan class=\"whitespace-nowrap\"\u003eusuários comerciais\u003c/span\u003e.","katamari-sunshine-features-3":"Veja o que torna a luz do sol tão brilhante","katamari-sunshine-features-4":"A Sunshine se constitui por 4 componentes principais - Perfis Unificados, Eventos Personalizados, Objetos Personalizados e Conversas – sempre oferecendo tudo o que você precisa para obter uma visão completa da experiência do cliente.","katamari-sunshine-features-5":"Baixe o guia técnico","katamari-sunshine-features-6":"Perfis unificados","katamari-sunshine-features-7":"Crie perfis de clientes com atributos de aplicativos de terceiros para obter uma visão mais completa de seus clientes.","katamari-sunshine-features-8":"Começar agora","katamari-sunshine-features-9":"Eventos personalizados","katamari-sunshine-features-10":"Capture todas as interações do cliente, como carrinho de compras, atividade na Web ou em dispositivos móveis, para obter uma visão dinâmica da jornada do cliente.","katamari-sunshine-features-11":"Começar agora","katamari-sunshine-features-12":"Objetos personalizados","katamari-sunshine-features-13":"Armazene e conecte novas fontes de dados, como produtos e histórico de pedidos, para melhorar o contexto do cliente.","katamari-sunshine-features-14":"Começar agora","katamari-sunshine-features-15":"Conversas","katamari-sunshine-features-16":"Reúna mensagens de todos os canais em uma visão simples e unificada da conversa com o cliente.","katamari-sunshine-features-17":"Saiba mais","katamari-sunshine-features-18":"Integre sistemas em minutos, não em meses","katamari-sunshine-features-19":"Com o Amazon Events Connector, transmita eventos do Zendesk em tempo real para os principais serviços da AWS e libere o potencial dos dados de seus clientes.","katamari-sunshine-features-20":"Saiba mais","katamari-sunshine-features-21":"Comece a construir","katamari-sunshine-features-22":"Documentação","katamari-sunshine-features-23":"Treinamento","katamari-sunshine-features-24":"Central de Ajuda","katamari-sunshine-contact-h3":"Podemos ajudá-lo a construir a melhor solução para o seu negócio.","katamari-1":"Este é o Sunshine","katamari-2":"O Sunshine é uma plataforma tão flexível e poderosa quanto a sua empresa.","katamari-3":"Leia os documentos do desenvolvedor","katamari-4":"Fale com a equipe de vendas","katamari-5":"Ferramentas de conversação","katamari-6":"Reúna sistemas diferentes para promover conversas naturais, para que os clientes enviem mensagens à empresa da mesma maneira com que conversam com amigos. Crie mensagens interativas e personalizadas com as ferramentas e APIs do Sunshine Conversations.","katamari-7":"Explore o Sunshine Conversations","katamari-8":"Unifique mensagens de todos os canais","katamari-9":"Amplie seu negócio, uma conversa de cada vez. Com a \u003ca href=\"https://docs.smooch.io/guide/channel-capabilities/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eAPI do canal unificado\u003c/span\u003e\u003c/a\u003e, você envia mensagens complexas pela web, por dispositivos móveis e pelas redes sociais.","katamari-10":"Organize-se em uma só conversa","katamari-11":"Crie uma experiência de chat que alterna facilmente entre os sistemas usando o recurso \u003ca href=\"https://docs.smooch.io/guide/switchboard/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eorquestração de conversa\u003c/span\u003e\u003c/a\u003e. Integre sistemas, bots ou software de terceiros existentes.","katamari-12":"Recurso de extensão","katamari-13":"As \u003ca href=\"https://docs.smooch.io/guide/conversation-extensions/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eextensões de conversas\u003c/span\u003e\u003c/a\u003e permitem criar experiências personalizadas de interação na janela do chat de qualquer canal de mensagens. Os clientes podem escolher lugares em um show ou ver o carrinho de compras diretamente no chat.","katamari-14":"Aplicativos e estruturas","katamari-15":"Você não precisa saber programar para começar a trabalhar com o Sunshine. Se souber, será uma vantagem. Também é possível personalizar o Zendesk para que atenda às necessidades da sua empresa e dos seus colaboradores.","katamari-16":"Personalize sem precisar programar","katamari-17":"Adapte a \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408821259930-About-the-Zendesk-Agent-Workspace\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003einterface de usuário do agente\u003c/span\u003e\u003c/a\u003e ou personalize o Zendesk com apenas alguns cliques, usando ferramentas de configuração que não exigem programação na Central de administração.","katamari-18":"Execute ações com aplicativos","katamari-19":"Ofereça aos agentes contexto personalizado e a possibilidade de executar ações, criando aplicativos com o \u003ca href=\"https://developer.zendesk.com/documentation/apps/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eZendesk App Framework\u003c/span\u003e\u003c/a\u003e.","katamari-20":"Inclua suporte nativo","katamari-21":"Facilite o acesso dos seus clientes ao suporte. Integre o suporte de maneira nativa em seu aplicativo móvel, website ou jogo, com os Zendesk SDKs.","katamari-22":"Automação e inteligência","katamari-23":"Independentemente da sua posição na jornada de suporte, há muitas opções para facilitar o trabalho em equipe, agilizar as resoluções de problemas e aumentar a produtividade dos agentes.","katamari-24":"Deixe isso para o bot","katamari-25":"Ative o autoatendimento inteligente com o uso de bots. Implemente bots em todos os canais com facilidade. Use o \u003ca href=\"/service/answer-bot/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendesk Answer Bot\u003c/span\u003e\u003c/a\u003e ou \u003ca href=\"https://developer.zendesk.com/documentation/custom-data/conversations/building-a-chatbot-integration-with-zendesk/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003econecte seu próprio bot\u003c/span\u003e\u003c/a\u003e.","katamari-26":"Defina um fluxo de trabalho inteligente","katamari-27":"\u003ca href=\"https://support.zendesk.com/hc/en-us/sections/200623866-Workflows/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eAs ferramentas de fluxo de trabalho do Sunshine\u003c/span\u003e\u003c/a\u003e permitem que você crie fluxos de suporte mais inteligentes e ofereça resoluções instantâneas com automações abrangentes.","katamari-28":"Personalização com pouco código","katamari-29":"Simplifique o desenvolvimento e agregue inteligência a cada jornada do cliente, com recursos, como \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203661496-Adding-custom-fields-to-your-tickets-and-support-request-form/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003ecampos de personalização\u003c/span\u003e\u003c/a\u003e e \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/115001236988-Creating-macros-for-tickets/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003emacros\u003c/span\u003e\u003c/a\u003e.","katamari-30":"Ei, desenvolvedor","katamari-31":"Confira nossa documentação para ver informações bem detalhadas.","katamari-32":"Leia os documentos do desenvolvedor","katamari-33":"Integrações","katamari-34":"Nossas soluções integram-se a outros produtos para facilitar e agilizar a integração a todos os seus sistemas. É o certo a se fazer.","katamari-35":"Integre aplicativos nativos","katamari-36":"Comece a trabalhar rapidamente com uma \u003ca href=\"/apps/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003ebiblioteca de mais de aplicativos\u003c/span\u003e\u003c/a\u003e e integrações nativos que conectam os sistemas mais comuns.","katamari-37":"Amplie com as APIs","katamari-38":"Use um conjunto abrangente de APIs para ter possibilidades ilimitadas para \u003ca href=\"https://developer.zendesk.com/api-reference/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eampliar e personalizar o Zendesk\u003c/span\u003e\u003c/a\u003e.","katamari-39":"Crie integrações","katamari-40":"Ofereça aos agentes o contexto essencial de que precisam. Crie integrações personalizadas a outros sistemas, usando os serviços integrados do Zendesk.","katamari-41":"Crie com a AWS","katamari-42":"Use o \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360043496933-Setting-up-the-Zendesk-Events-Connector-for-Amazon-EventBridge/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eConector de eventos da AWS\u003c/span\u003e\u003c/a\u003e para criar aplicativos complexos usando os dados de atendimento ao cliente. Aplicativos de machine learning, análises avançadas e muito mais.","katamari-43":"Dados","katamari-44":"Coloque seu conhecimento em prática. Ajuste o modelo de dados da Zendesk para que seja acessível, utilizável e ideal para sua empresa. Capture atividades, como quando um pedido é feito, e atributos do cliente, como o tamanho de um calçado. Tudo isso oferece uma visão única do cliente.","katamari-45":"Tenha uma visão unificada do cliente","katamari-46":"Forneça aos agentes uma visão única de tudo o que você sabe sobre um cliente. Ao usar APIs, \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/1500000252821-Getting-started-with-the-Sunshine-platform-for-admins/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003evocê unifica as informações entre todos os sistemas\u003c/span\u003e\u003c/a\u003e, como o histórico de pedidos, o status de fidelidade e a atividade na web.","katamari-47":"Personalize os dados para o seu negócio","katamari-48":"Personalize o Zendesk de acordo com a estrutura e os processos únicos da sua empresa usando os \u003ca href=\"https://developer.zendesk.com/documentation/custom-data/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eobjetos personalizados\u003c/span\u003e\u003c/a\u003e. Se você fizer parte de uma equipe de TI, poderá monitorar notebooks. Se você for um vendedor, poderá monitorar catálogos de produtos da loja ou o histórico de pedidos do cliente.","katamari-49":"Coloque os dados para funcionar","katamari-50":"\u003ca href=\"/service/analytics/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eCrie relatórios\u003c/span\u003e\u003c/a\u003e e colete insights de seus dados. Com essa informação, você cria novos fluxos de trabalho, facilita processos e personaliza a jornada do cliente.","katamari-51":"Infraestrutura","katamari-52":"O Sunshine oferece a escala e a segurança da nuvem pública, o que significa que confiança e conformidade serão cultivadas dentro da sua empresa.","katamari-53":"Cresça conforme suas necessidades mudam","katamari-54":"Nossas operações e a \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203661906/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003earquitetura de tecnologia\u003c/span\u003e\u003c/a\u003e ultrapassam os padrões da indústria. Você pode crescer sem precisar sacrificar o desempenho e a confiabilidade.","katamari-55":"Proteja seus dados","katamari-56":"A segurança corporativa é fundamental na Zendesk, o que facilita a manutenção da segurança e a privacidade de seus dados.","katamari-57":"Invista em privacidade e segurança","katamari-58":"A Zendesk está em conformidade com as \u003ca href=\"/product/zendesk-security/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eestruturas gerais de segurança e privacidade\u003c/span\u003e\u003c/a\u003e do setor.","katamari-59":"Mas espere, há muito mais","katamari-60":"Confira nossa documentação completa para desenvolvedores.","katamari-61":"Zendesk para desenvolvedores","katamari-contact-form-modal-head":"Podemos ajudá-lo a construir a melhor solução para o seu negócio.","_edit_lock":"1696285765:5371","_edit_last":"2901","_yoast_wpseo_sitemap-include":"-","l10n-variant-promo-eyebrow":"\u003cstrong\u003eZendesk Relate 2022\u003c/strong\u003eNosso evento global de experiência do cliente\u003ca href='https://zendeskrelate.com/?geo=latam\u0026utm_medium=eyebrowpromo\u0026utm_campaign=Relate2022' class='anchor' target='_blank'\u003e\u003cspan\u003eInscreva-se gratuitamente\u003c/span\u003e\u003c/a\u003e","zen-wnq222-eyebrow-promo":"\u003cstrong\u003eRelate 2022\u003c/strong\u003e Vamos voltar ao que interessa \u003ca href=\"/whats-new/\" class=\"anchor\"\u003e\u003cspan\u003e Confira o que há de novo na Zendesk \u003c/span\u003e\u003c/a\u003e","zen-34":"Unifique seus dados e automatize o trabalho em sistemas com integrações pré-criadas e personalizadas. Conecte seus aplicativos favoritos em minutos, não meses, e obtenha uma visão completa do cliente na qual os agentes podem agir.","zen-40":"Ofereça uma experiência do cliente perfeita criando rapidamente integrações personalizadas entre a Zendesk e outros sistemas fazendo uso da orquestração de dados conversacionais.","zen-crumb-1":"Zendesk Sunshine","zen-crumb-2":"Recursos","l10n-variant-relate-eyebrow-heading":"Zendesk Relate","l10n-variant-relate-eyebrow-body":"Descubra o que a Zendesk IA pode fazer por você","l10n-variant-relate-eyebrow-cta":"Assista agora","l10n-variant-relate-eyebrow-href":"/event/zendeskrelate2023on-demand/webpromo","zen-1":"Segurança e privacidade","zen-2":"O Sunshine vem com segurança integrada e flexibilidade de privacidade para ajudar você em seu caminho rumo à confiança e conformidade.","zen-3":"Cresça com segurança","zen-4":"Prepare-se para os regulamentos de conformidade com \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408887573274-Configuring-end-user-access-and-sign-in/\" data-shortcode=\"1\" class=\"link\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003econtrole de acesso\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408837948698-Zendesk-s-secure-by-design-cloud-solution/\" data-shortcode=\"1\" class=\"link\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eproteção de dados\u003c/span\u003e\u003c/a\u003e e \u003ca href=\"/trust-center/\" data-shortcode=\"1\" class=\"link\" target=\"\"\u003e\u003cspan\u003epráticas recomendadas e padrões do setor\u003c/span\u003e\u003c/a\u003e.","zen-5":"Mantenha os dados privados protegidos","zen-6":"Acomode \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408825765530-Data-Hosting-Locations-for-Your-Zendesk-Service-Data/\" data-shortcode=\"1\" class=\"link\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003erequisitos\u003c/span\u003e\u003c/a\u003e de privacidade e reduza seu risco com ferramentas eficientes de \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883628954-Zendesk-Service-Data-Deletion-Policy/\" data-shortcode=\"1\" class=\"link\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eminimização de dados\u003c/span\u003e\u003c/a\u003e e gerenciamento de dados em massa.","zen-7":"Garanta a segurança com registro e monitoramento","zen-8":"Mantenha um \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408828001434-Viewing-the-audit-log-for-changes/\" data-shortcode=\"1\" class=\"link\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eregistro\u003c/span\u003e\u003c/a\u003e de dados completos e monitore a atividade para cumprir sua estratégia de conformidade, melhorar a segurança e auxiliar nos processos de recuperação.","zen-9":"O Sunshine oferece o desempenho e a confiabilidade da nuvem pública, ou seja, você pode escalar conforme suas necessidades mudam com uma \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408832509338/\" data-shortcode=\"1\" class=\"link\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003earquitetura que excede os padrões do setor\u003c/span\u003e\u003c/a\u003e.","_tms_delivery":"2023-09-29 18:00:35","zen-adpp-1":"O Sunshine vem com segurança integrada e flexibilidade de privacidade para ajudar você a trilhar o caminho rumo à confiança e conformidade. Obtenha ainda mais controle sobre a privacidade e a proteção de dados com o nosso \u003ca href=\"/customer-data-privacy-protection/\"\u003ecomplemento de Privacidade e Proteção Avançada de Dados\u003c/a\u003e.","canonical":"https://www.zendesk.com.br/platform/features/","seoTitle":"Recursos da plataforma Zendesk | Zendesk Sunshine","seoDescription":"Utilizados por desenvolvedores em todo o mundo, nossos recursos vão desde a experiência do usuário e fluxos de trabalho inteligentes até os dados do cliente, infraestrutura e segurança. Saiba mais.","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-6.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-6.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://zdsk.co/3rtRAb5","facebook":"https://zdsk.co/4698WJq","linkedin":"https://zdsk.co/3PYynrw"},"path":"/platform/features/","title":"Zendesk Sunshine - Recursos","publishedAt":"2020-10-15 12:00:00","updatedAt":"2023-09-29 15:00:36","updatedAtFormatted":"29 setembro 2023","content":""},"preview":false,"id":202107005,"locale":"br"},"__lang":"br","__namespaces":{"header":{"brand_logoname_blog":"Blog da Zendesk","newsroom":"Sala de imprensa","brand_subtitle_newsroom":"Notícias e anúncios da empresa","marketplace":"Marketplace","arialabel_toggle":"Alternar para menu para dispositivos móveis","arialabel_search":"Pesquisa","contact_us":"Fale conosco","primary_btn":"Avaliação gratuita","primary_btn_blog":"Teste grátis","secondary_btn_pricing":"Compre agora","secondary_btn_login":"Entrar","secondary_btn_demo":"Ver demonstração","return_to_homepage":"Acessar a página inicial da Zendesk","newsroom_navlink_press_releases":"Comunicados de imprensa","newsroom_navlink_media":"Recursos de mídia","primary_btn_newsroom":"Contato","dropdown_products":"Produtos","dropdowns_service_title":"Zendesk para atendimento ao cliente","dropdowns_service_subtitle":"A solução de suporte completa","dropdowns_sell_title":"Zendesk para vendas","dropdowns_sell_subtitle":"A solução de vendas moderna","dropdown_products_platform_title":"Plataforma Sunshine","dropdown_products_platform_subtitle":"Rápido, aberto e flexível","dropdown_products_marketplace_subtitle":"Aplicativos, integrações e parceiros","dropdown_pricing":"Preços","dropdown_solutions":"Soluções","dropdown_solutions_enterprise_title":"Grande empresa","dropdown_solutions_enterprise_subtitle":"Conversas em larga escala","dropdown_solutions_smb_title":"Pequenas e médias empresas","dropdown_solutions_smb_subtitle":"Crescimento sem atritos","dropdown_solutions_startups_title":"Startups","dropdown_solutions_startups_subtitle":"Comece com o pé direito","dropdown_solutions_helpdesk_title":"Experiência do funcionário","dropdown_solutions_helpdesk_subtitle":"Trate seus funcionários como clientes","dropdown_solutions_industries_title":"Setores","dropdown_solutions_industries_subtitle":"Atenda às demandas do seu mercado","dropdown_solutions_conv_crm_title":"CRM Conversacional","dropdown_solutions_conv_crm_subtitle":"Crie relacionamentos duradouros com os clientes","navlink_demo":"Demonstração","blog":"Blog","navlink_customers":"História do cliente","dropdown_resources_jp":"Biblioteca","dropdown_resources":"Recursos","dropdown_resources_blog_subtitle":"Guias, relatórios e práticas recomendadas","dropdown_resources_events_title":"Eventos e webinars","dropdown_resources_events_subtitle":"Aprenda em qualquer lugar","dropdown_resources_training_title":"Treinamento e certificação","dropdown_resources_training_subtitle":"Saiba como usar a Zendesk e comprove sua experiência","dropdown_resources_community_title":"Comunidade","dropdown_resources_community_subtitle":"Conecte-se, aprenda e interaja com usuários da Zendesk","dropdown_resources_prof_srvcs_title":"Serviços profissionais","dropdown_resources_prof_srvcs_subtitle":"Obtenha ajuda prática, suporte dedicado ou orientação de especialistas","dropdown_resources_whats_new_title":"Novidades da Zendesk","dropdown_resources_whats_new_subtitle":"Confira as atualizações de produto mais recentes","dropdown_resources_developers_title":"API e desenvolvedores","dropdown_resources_developers_subtitle":"Informações sobre a criação de coisas com o Zendesk","dropdown_resources_partner_title":"Parceiros","dropdown_resources_partner_subtitle":"Como localizar ou se tornar um parceiro da Zendesk","dropdown_resources_customers_title":"Histórias de clientes","dropdown_resources_customers_subtitle":"Veja histórias de sucesso com a Zendesk","dropdown_resources_newsroom_title":"Sala de imprensa","dropdown_resources_newsroom_subtitle":"Notícias e anúncios da empresa","dropdown_resources_trust_title":"Confiança e segurança","dropdown_resources_trust_subtitle":"Sua empresa protegida com a Zendesk","navlink_local_help_center_title":"Suporte ao produto","dropdown_company":"Empresa","expand_trigger_mobile":"Mais","dropdown_language_mobile":"Idioma","dropdown_company_sustainability":"Sustentabilidade","dropdown_company_about":"Quem somos","dropdown_company_press":"Imprensa","dropdown_company_investor":"Investidores","dropdown_company_events":"Eventos","dropdown_company_careers":"Carreiras","dropdown_company_dei":"Diversidade e inclusão","dropdown_company_legal":"Jurídico","dropdown_company_accessibility":"Plano de Acessibilidade","zen_439_mobile_free_trial":"Avaliação gratuita","skip_to_main_content":"Ir para o conteúdo principal","dropdown_contact_sales":"Entrar em contato com Vendas","mobile_trial_cta":"Avaliação gratuita","dropdowns_customer_service_title":"Zendesk para atendimento ao cliente","dropdowns_employee_service_title":"Zendesk para atendimento ao funcionário","dropdowns_employee_service_subtitle":"Trate seus funcionários como clientes"},"footer":{"subscribe_heading_gdpr":"Inscreva-se para receber notícias e atualizações da Zendesk.","subscribe_heading":"Participe da comunidade","subscribe_text":"Inscreva-se na nossa newsletter.","title":"Líderes de atendimento ao cliente","col_products":"Nossos produtos","col_products_service":"Zendesk para atendimento ao cliente","col_products_sell":"Zendesk para vendas","col_products_platform":"Plataforma Sunshine","col_products_marketplace":"Marketplace","col_products_whats_new":"Atualizações de produtos","col_features":"Destaques","col_features_service_ticketing_system":"Sistema de tickets","col_features_messaging":"Mensagens e chat em tempo real","col_features_help_center":"Central de ajuda","col_features_voice":"Voz","col_features_community_forum":"Fóruns da comunidade","col_features_analytics":"Relatórios e análises","col_features_customer_service_software":"Software de atendimento ao cliente","col_features_service_ticketing_system_software":"Software de sistema de tickets","col_features_live_chat":"Software de chat em tempo real","col_features_knowledge_base":"Base de conhecimento","col_features_community_software":"Software de fórum","col_features_help_desk_software":"Software para central de suporte","col_features_workforce_management":"Gerenciamento da força de trabalho","col_features_adpp":"Privacidade e proteção de dados avançada","col_resources_trust_center":"Segurança","col_resources":"Recursos","col_resources_local_help_center":"Suporte ao produto","col_resources_demo":"Solicite uma demonstração","col_resources_blog":"Blog","col_resources_training":"Treinamento ","col_resources_partner":"Parceiros","col_resources_webinars":"Webinars","col_resources_customers":"Histórias de clientes","col_resources_customer_experience":"Serviços","col_company":"Empresa","col_company_about":"Quem somos","col_company_newsroom":"Sala de imprensa","col_company_press":"Imprensa","col_company_investor":"Investidores","col_company_events":"Eventos","col_company_careers":"Carreiras","col_company_dei":"Diversidade e inclusão","col_company_sustainability":"Sustentabilidade","col_company_contact":"Fale conosco","col_company_sitemap":"Mapa do site","col_company_status":"Status do sistema","col_company_legal":"Jurídico","col_favorite":"Favoritos","col_favorite_what_is_zendesk":"O que é a 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