ASK La Trobe, La Trobe University

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href="https://www.latrobe.edu.au/students/admin/forms/letters">Request letters</a></li> <li><a href="https://www.latrobe.edu.au/students/your-course/results/my-equals">My eQuals: Digitally Certified Documents</a></li> </ul> </li> <li><span class="mm2-heading">Graduations</span> <ul class="mm3"> <li><a href="https://www.latrobe.edu.au/students/admin/graduations/attending">Attend a graduation</a></li> <li><a href="https://www.latrobe.edu.au/students/admin/graduations/dates">Ceremony dates</a></li> <li><a href="https://www.latrobe.edu.au/students/admin/graduations/live-stream">Graduations livestream</a></li> </ul> </li> <li><span class="mm2-heading">Learn more about</span> <ul class="mm2"> <li><a href="https://www.latrobe.edu.au/students/admin/rights-and-responsibilities/your-responsibilities/academic/your-academic-progress">Your academic progress</a></li> </ul> </li> </ul> </div> <div class="mm-col"> <ul> <li><span class="mm2-heading">Contact Us</span> <ul class="mm4"> <li><a href="https://www.latrobe.edu.au/students/ask-us">ASK La Trobe</a></li> <li><a href="https://www.latrobe.edu.au/students/key-contacts">Key contacts</a></li> <li><a href="https://www.latrobe.edu.au/students/support/complaints">Submit Student Complaint/Feedback</a></li> </ul> </li> </div></div> </li><li class="nav-universe a3"><input class="mm-trigger" id="mm-816895" type="radio" title="Your course" value="Your course" name="mega-menu" aria-expanded="false" /><label for="mm-816895">Your course</label><div class="mega-menu-item">                                                                   <div class="mm-col mm-col-feature"> <ul class="mm1"> <li><a href="https://www.latrobe.edu.au/students/your-course/timetables/view-timetables">Allocate Plus (Timetables)</a></li> <li><a href="https://lms.latrobe.edu.au/login/index.php">Learning Management System (LMS)</a></li> <li><a href="https://www.latrobe.edu.au/students/admin/graduations">Graduations</a></li> <li><a href="https://www.latrobe.edu.au/students/opportunities/exchange">Studying overseas</a></li> <li><a href="https://handbook.latrobe.edu.au/">University Handbook</a></li> <li><a href="https://www.latrobe.edu.au/students/opportunities/wil-placements">Work Integrated Learning & Placements</a></li> <li class="mm-root-node"><a href="https://www.latrobe.edu.au/students/your-course">See all: Your course</a></li> </ul> </div> <div class="mm-col"> <ul> <li><span class="mm2-heading">Enrolment</span> <ul class="mm2"> <li><a href="https://www.latrobe.edu.au/students/your-course/enrolment/change">Change enrolment</a></li> <li><a href="https://www.latrobe.edu.au/students/your-course/enrolment/course-transfer">Course transfer</a></li> <li><a href="https://www.latrobe.edu.au/students/your-course/enrolment/intermission">Leave of absence (intermission)</a></li> <li><a href="https://www.latrobe.edu.au/students/your-course/enrolment/re-enrolment">Re-enrolment</a></li> <li><a href="https://www.latrobe.edu.au/students/getting-started/new-students/advanced-standing">Advanced Standing</a></li> </ul> </li> <li><span class="mm2-heading">Exams & Results</span> <ul class="mm3"> <li><a href="https://www.latrobe.edu.au/students/your-course/results/transcripts">Academic transcripts</a></li> <li><a href="https://www.latrobe.edu.au/students/your-course/exams/alternative">Alternative exam arrangements</a></li> <li><a href="https://www.latrobe.edu.au/students/your-course/exams/sitting">Guidelines to sitting your exam</a></li> <li><a href="https://www.latrobe.edu.au/students/your-course/exams/timetables">Assessment key dates & timetables</a></li> <li><a href="https://www.latrobe.edu.au/students/your-course/results">Grades & Results</a></li> </ul> </li> </ul> </div> <div class="mm-col"> <ul> <li><span class="mm2-heading">Timetables</span> <ul class="mm3"> <li><a href="https://www.latrobe.edu.au/students/your-course/timetables/view-timetables">View timetables</a></li> <li><a href="https://www.latrobe.edu.au/students/your-course/timetables/dates">Important dates</a></li> </ul> </li> <li><span class="mm2-heading">Work Integrated Learning & Placements</span> <ul class="mm2"> <li><a href="https://www.latrobe.edu.au/students/opportunities/wil-placements/options">What is Work Integrated Learning (WIL)?</a></li> <li><a href="https://www.latrobe.edu.au/students/opportunities/wil-placements/placements-and-wil">Placements and WIL</a></li> <li><a href="https://www.latrobe.edu.au/students/opportunities/wil-placements/placements-and-wil/health">Health Placements</a></li> <li><a href="https://www.latrobe.edu.au/students/opportunities/wil-placements/placements-and-wil/education">Education Placements</a></li> </ul> </li> <li><span class="mm2-heading">Learn more about</span> <ul class="mm2"> <li><a href="https://www.latrobe.edu.au/students/your-course/summer-schools">Summer school</a></li> <li><a href="https://www.latrobe.edu.au/students/your-course/winter-school">Winter school</a></li> </ul> </li> </ul> </div> <div class="mm-col"> <ul> <li><span class="mm2-heading">Contact Us</span> <ul class="mm4"> <li><a href="https://www.latrobe.edu.au/students/ask-us">ASK La Trobe</a></li> <li><a href="https://www.latrobe.edu.au/students/key-contacts">Key contacts</a></li> <li><a href="https://www.latrobe.edu.au/students/support/complaints">Submit Student Complaint/Feedback</a></li> </ul> </li> </div></div> </li><li class="nav-universe a4"><input class="mm-trigger" id="mm-816920" type="radio" title="Study Resources" value="Study Resources" name="mega-menu" aria-expanded="false" /><label for="mm-816920">Study Resources</label><div class="mega-menu-item">                                                    <div class="mm-col mm-col-feature"> <ul class="mm1"> <li><a href="https://www.latrobe.edu.au/students/support/it/email/email/access-email">Access your email</a></li> <li><a href="https://www.latrobe.edu.au/students/your-course/timetables/view-timetables">Allocate Plus (Timetables)</a></li> <li><a href="https://www.latrobe.edu.au/students/support/it/teaching/lms">Learning Management System (LMS)</a></li> <li><a href="https://www.latrobe.edu.au/library">Library</a></li> <li><a href="https://www.latrobe.edu.au/students/admin/studentonline">StudentOnLine</a></li> <li class="mm-root-node"><a href="https://www.latrobe.edu.au/students/study-resources">See all: Study resources</a></li> </ul> </div> <div class="mm-col"> <ul> <li><span class="mm2-heading">Learning support & programs</span> <ul class="mm2"> <li><a href="https://www.latrobe.edu.au/students/study-resources/learning/achieve">Achieve@Uni</a></li> <li><a href="https://www.latrobe.edu.au/students/admin/academic-integrity/academic-integrity-module">Academic Integrity Module (AIM)</a></li> <li><a href="https://www.latrobe.edu.au/research/red">Higher Degree by Research students</a></li> <li><a href="https://www.latrobe.edu.au/library/study-and-research-support">Library support</a></li> <li><a href="https://www.latrobe.edu.au/library/study-and-research-support">Learning support with Peer Learning Advisors</a></li> <li><a href="https://www.latrobe.edu.au/students/opportunities/careers/linkedin-learning">LinkedIn Learning</a></li> <li><a href="https://www.latrobe.edu.au/library/assessment-thesis-support/study-help/library-essentials-for-new-students">Library essentials for new students</a></li> </ul> </li> </div> <div class="mm-col"> <ul> <li><span class="mm2-heading">Study tools</span> <ul class="mm2"> <li><a href="http://latrobe-current--qas.custhelp.com/app/home">ASK La Trobe</a></li> <li><a href="https://latrobe.careerhub.com.au/students/login?ReturnUrl=%2f%3freturnUrl%3d%252FDefault.chpx%253Fpath%253Dstudent_tools">CareerHub</a></li> <li><a href="./?a=239813">Echo360</a></li> <li><a href="https://www.latrobe.edu.au/students/support/it/teaching/inplace">InPlace</a></li> <li><a href="https://www.latrobe.edu.au/students/support/it/email">Office 365</a></li> <li><a href="https://www.latrobe.edu.au/students/support/it/teaching/pebblepad">PebblePad</a></li> <li><a href="https://www.latrobe.edu.au/students/support/it/reset-password">Reset password</a></li> <li><a href="https://www.latrobe.edu.au/students/support/it/connecting/eduroam-manual">Wireless network (eduroam)</a></li> <li><a href="https://www.latrobe.edu.au/students/study-resources/study-tools">View all tools</a></li> </ul> </li> </ul> </div> <div class="mm-col"> <ul> <li><span class="mm2-heading">Contact Us</span> <ul class="mm4"> <li><a href="https://www.latrobe.edu.au/students/ask-us">ASK La Trobe</a></li> <li><a href="https://www.latrobe.edu.au/students/key-contacts">Key contacts</a></li> <li><a href="https://www.latrobe.edu.au/students/support/complaints">Submit Student Complaint/Feedback</a></li> </ul> </li> </div></div> </li><li class="nav-universe a5"><input class="mm-trigger" id="mm-553757" type="radio" title="Support" value="Support" name="mega-menu" aria-expanded="false" /><label for="mm-553757">Support</label><div class="mega-menu-item">                                                                                 <div class="mm-col mm-col-feature"> <ul class="mm1"> <li><a href="https://www.latrobe.edu.au/students/support/student-support-policy">Student Support Policy</a></li> <li><a href="https://latrobe-current.custhelp.com/app/answers/detail/a_id/1574/">Advocacy service</a></li> <li><a href="https://www.latrobe.edu.au/students/getting-started/campus-life/facilities">Amenities & facilities</a></li> <li><a href="https://www.latrobe.edu.au/students/support/wellbeing/services/financial-counselling">Financial support</a></li> <li><a href="https://www.latrobe.edu.au/students/study-resources/learning">Learning support & programs</a></li> <li><a href="https://www.latrobe.edu.au/students/support/connect-with-a-leader">Connect with a La Trobe Leader</a></li> <li><a href="https://www.latrobe.edu.au/students/support/wellbeing/services/legalservice">Student legal services</a></li> <li><a href="https://www.latrobe.edu.au/emergency">Safety on campus</a></li> <li><a href="https://www.latrobe.edu.au/students/admin/forms/special-consideration">Special consideration</a></li> <li><a href="https://www.latrobe.edu.au/students/support/appeals">Student appeals</a></li> <li class="mm-root-node"><a href="https://www.latrobe.edu.au/students/support">See all: Help & Support</a></li> </ul> </div> <div class="mm-col"> <ul> <li><span class="mm2-heading">Health & Wellbeing</span> <ul class="mm2"> <li><a href="https://www.latrobe.edu.au/students/support/wellbeing/services/counselling">Counselling and mental health</a></li> <li><a href="https://www.latrobe.edu.au/students/support/wellbeing/services/multifaith">Multifaith Spiritual Wellbeing</a></li> <li><a href="https://www.latrobe.edu.au/students/support/wellbeing/resource-hub/lgbtiqa">LGBTIQA+ resources</a></li> <li><a href="https://www.latrobe.edu.au/students/getting-started/campus-life/facilities">Medical and clinics</a></li> <li><a href="https://www.latrobe.edu.au/about/at-a-glance/plans/respect-at-la-trobe">Respect at La Trobe</a></li> <li><a href="https://www.latrobe.edu.au/students/support/wellbeing/services/safer-community">Safer Community</a></li> <li><a href="https://www.latrobe.edu.au/students/support/wellbeing/services/accessability-hub/refugee-migrant-support">Refugee support</a></li> <li><a href="https://www.latrobe.edu.au/students/support/wellbeing/services/accessability-hub">AccessAbility Hub</a></li> <li><a href="https://www.latrobe.edu.au/students/support/wellbeing/services/accessability-hub/care-leavers">Care Leavers</a></li> <li><a href="https://www.latrobe.edu.au/students/support/wellbeing/services/mens-health">Men's health and wellbeing</a></li> </ul> </li> <li><span class="mm2-heading">Support & advice for international students</span> <ul class="mm2"> <li><a href="https://www.latrobe.edu.au/study/life/living">Life in Australia</a></li> <li><a href="https://www.latrobe.edu.au/students/international/support/supportservices">Support services</a></li> </ul> </li> </ul> </div> <div class="mm-col"> <ul> <li><span class="mm2-heading">Student IT support</span> <ul class="mm2"> <li><a href="https://www.latrobe.edu.au/students/support/it">IT Support</a></li> <li><a href="https://www.latrobe.edu.au/students/support/it/teaching/inplace">InPlace</a></li> <li><a href="https://www.latrobe.edu.au/students/support/it/contact-us">IT Help</a></li> <li><a href="https://www.latrobe.edu.au/students/support/it/myprint">MyPrint</a></li> <li><a href="https://www.latrobe.edu.au/students/support/it/email">Office 365</a></li> <li><a href="https://www.latrobe.edu.au/students/support/it/reset-password">Reset password</a></li> <li><a href="https://www.latrobe.edu.au/students/support/it/threats">Security alerts, SPAM and threats</a></li> <li><a href="https://www.latrobe.edu.au/students/support/it/connecting/eduroam">Wireless (eduroam)</a></li> </ul> </li> <li>Software <ul class="mm2"> <li><a href="https://www.latrobe.edu.au/students/support/it/software/endnote">EndNote</a></li> <li><a href="https://www.latrobe.edu.au/students/support/it/software/windows">Windows 10</a></li> <li><a href="https://www.latrobe.edu.au/students/support/it/teaching/zoom">Zoom</a></li> <li><a href="https://www.latrobe.edu.au/students/support/it/software">View all software</a></li> </ul> </li> </ul> </div> <div class="mm-col"> <ul> <li><span class="mm2-heading">Contact Us</span> <ul class="mm4"> <li><a href="https://www.latrobe.edu.au/students/ask-us">ASK La Trobe</a></li> <li><a href="https://www.latrobe.edu.au/students/key-contacts">Key contacts</a></li> <li><a href="https://www.latrobe.edu.au/students/support/complaints">Submit Student Complaint/Feedback</a></li> <li><a href="https://www.latrobe.edu.au/students/support/wellbeing/services/counselling/emergencies">Counselling and emergency support</a></li> </ul> </li> <li> <ul id="social-media"> <li id="facebook"><a href="https://www.facebook.com/latrobe/">Facebook</a></li> <li id="twitter"><a href="https://twitter.com/latrobe/">Twitter</a></li> <li id="linkedin"><a href="https://www.linkedin.com/company/la-trobe-university/">Linkedin</a></li> </ul> </li> </ul> </div></div> </li><li class="nav-universe a6"><input class="mm-trigger" id="mm-564932" type="radio" title="Careers & Opportunities" value="Careers & Opportunities" name="mega-menu" aria-expanded="false" /><label for="mm-564932">Careers & Opportunities</label><div class="mega-menu-item">                                              <div class="mm-col mm-col-feature"> <ul class="mm1"> <li><a href="https://www.latrobe.edu.au/students/opportunities">Career Ready</a></li> <li><a href="https://latrobe.careerhub.com.au/students/login?ReturnUrl=%2f%3freturnUrl%3d%252FDefault.chpx%253Fpath%253Dstudent_tools">CareerHub</a></li> <li><a href="https://employer-connect.latrobe.edu.au/">Employer Connect</a></li> <li><a href="https://latrobe-gradcareers.prosple.com/">Careers Directory</a></li> <li><a href="https://www.latrobe.edu.au/students/opportunities/exchange">Studying overseas</a></li> <li><a href="https://www.latrobe.edu.au/students/opportunities/wil-placements">Work Integrated Learning & Placements</a></li> <li class="mm-root-node"><a href="https://www.latrobe.edu.au/students/opportunities">See all: Careers & Opportunities</a></li> </ul> </div> <div class="mm-col"> <ul> <li><span class="mm2-heading">Leadership & volunteering</span> <ul class="mm2"> <li><a href="https://www.latrobe.edu.au/students/opportunities/leadership-volunteering/leaders-program">Become a La Trobe Leader</a></li> <li><a href="https://www.latrobe.edu.au/students/opportunities/leadership-volunteering/organisations">Student organisations & associations</a></li> </ul> </li> <li><span class="mm2-heading">Work Integrated Learning & Placements</span> <ul class="mm2"> <li><a href="https://www.latrobe.edu.au/students/opportunities/wil-placements/options">What are my options?</a></li> <li><a href="https://www.latrobe.edu.au/students/opportunities/wil-placements/placements-and-wil">Clinical Placements and WIL</a></li> <li><a href="https://www.latrobe.edu.au/students/opportunities/wil-placements/placements-and-wil/education">Education Placements and WIL</a></li> </ul> </li> </ul> </div> <div class="mm-col"> <ul> <li><span class="mm2-heading">Studying overseas</span> <ul class="mm3"> <li><a href="https://www.latrobe.edu.au/students/opportunities/exchange/how-exchange-works">Semester exchange</a></li> <li><a href="https://www.latrobe.edu.au/students/opportunities/exchange/partners">Exchange partners</a></li> <li><a href="https://www.latrobe.edu.au/students/opportunities/exchange/program-funding-and-costs">Grants, scholarships and costs</a></li> <li><a href="https://www.latrobe.edu.au/students/opportunities/exchange/short-programs">Overseas short program</a></li> </ul> </li> <li><span class="mm2-heading">Key contacts</span> <ul class="mm2"> <li><a href="https://www.latrobe.edu.au/students/opportunities/careers/contacts">Career Ready - Get career advice</a></li> <li><a href="https://www.latrobe.edu.au/students/opportunities/exchange/global-exchange-lounge">Studying overseas - Get in touch</a></li> </ul> </li> </ul> </div></div> </li><li class="nav-universe a7"><input class="mm-trigger" id="mm-565451" type="radio" title="International" value="International" name="mega-menu" aria-expanded="false" /><label for="mm-565451">International</label><div class="mega-menu-item">                                                             <div class="mm-col mm-col-feature"> <ul class="mm1"> <li><a href="https://www.latrobe.edu.au/students/getting-started/campus-life/facilities">Amenities & facilities</a></li> <li><a href="https://www.latrobe.edu.au/calendar">Key dates & academic calendar</a></li> <li><a href="https://www.latrobe.edu.au/study/life/living">Life in Australia</a></li> <li class="mm-root-node"><a href="https://www.latrobe.edu.au/students/international">See all: Current International students</a></li> </ul> </div> <div class="mm-col"> <ul> <li><span class="mm2-heading">Getting started</span> <ul class="mm2"> <li><a href="https://www.latrobe.edu.au/international/enrol/arrival">Arriving in Australia</a></li> <li><a href="https://www.latrobe.edu.au/students/getting-started/orientation">Orientation</a></li> </ul> </li> <li><span class="mm2-heading">International student support</span> <ul class="mm2"> <li><a href="https://www.latrobe.edu.au/students/international/support/supportservices">International Student Support</a></li> <li><a href="https://www.facebook.com/latrobeinternationalstudentsupport">Facebook community</a></li> <li><a href="https://www.latrobe.edu.au/students/ask-us">ASK La Trobe</a></li> </ul> </ul> </div> <div class="mm-col"> <ul> <li><span class="mm2-heading">Study success</span> <ul class="mm3"> <li><a href="https://www.latrobe.edu.au/students/study-resources/learning/achieve">Achieve@Uni</a></li> <li><a href="https://www.latrobe.edu.au/students/admin/academic-integrity">Academic integrity</a></li> <li><a href="https://www.latrobe.edu.au/library/assessment-thesis-support/study-help/library-essentials-for-new-students">Library essentials</a></li> <li><a href="https://www.latrobe.edu.au/students/study-resources/learning">Learning support & programs</a></li> <li><a href="https://www.latrobe.edu.au/students/opportunities/exchange">Studying overseas</a></li> </ul> </li> <li><span class="mm2-heading">Get involved</span> <ul class="mm2"> <li><a href="https://www.latrobe.edu.au/students/opportunities/leadership-volunteering">Volunteering</a></li> <li><a href="./?a=21352">eFriends</a></li> <li><a href=" https://ltsa.com.au/international">La Trobe Student Association (International)</a></li> </ul> </li> </div> <div class="mm-col"> <ul> <li><span class="mm2-heading">Contact Us</span> <ul class="mm4"> <li><a href="https://www.latrobe.edu.au/students/international/locations">International Student Support</a></li> <li><a href="https://www.latrobe.edu.au/students/ask-us">ASK La Trobe</a></li> <li><a href="https://www.latrobe.edu.au/students/key-contacts">Key contacts</a></li> <li><a href="https://www.latrobe.edu.au/students/support/complaints">Submit Student Complaint/Feedback</a></li> </ul> </li> </ul> <ul id="social-media"> <li id="facebook"><a href="https://www.facebook.com/latrobeinternationalstudentsupport/">Facebook</a></li> <li id="twitter"><a href="https://twitter.com/latrobe/">Twitter</a></li> <li id="instagram"><a href="https://www.instagram.com/latrobeuni/">Instagram</a></li> </li> </ul> </div></div> </li><li class="mm-close nav-universe"><input class="mm-trigger" id="mm-close" type="radio" title="close" value="close" name="mega-menu" aria-expanded="false" /><label for="mm-close"></label></li></ul> </nav> <input id="global-search-button" title="Search" type="checkbox" /><label for="global-search-button">Search</label> <section class="global-search"> <div class="search-wrapper"> <form id="ltu-global-search" action="/search"> <h2 class="section-heading"><label for="LT_search_field">Search La Trobe</label></h2> <p class="ltu-search-fields"> <input type="hidden" value="Latrobe-search" name="collection"> <input type="hidden" name="searchtype" value="global" /> <input id="LT_search_field" type="search" name="query" placeholder="Keyword" autocomplete="off" /><button id="clear_LT_search_field" type="button"><img src="https://www.latrobe.edu.au/__data/assets/image/0004/551677/close-x.png" alt="Clear" /></button><input id="ltu-search-submit" type="submit" value="Go" /> </p> </form> </div> </section> </header>  <main id="content"> <div class="ds-main-wrapper">  <div class="hide-nav" style="display:none !important;"><button></button></div> <div class="ds-page-content-wrapper"> <div class="ds-breadcrumbs is-squiz"><a href="https://www.latrobe.edu.au/students">Students</a> > <a href="https://www.latrobe.edu.au/students/ask-us">ASK La Trobe</a></div> <article class="ds-page-content">  <div id="id-1223604" class="ds-block ds-block--full-width "> <div class="ds-hero ds-hero--image-right"> <div class="ds-hero__content"> <div class="ds-hero__image"> <img src="https://www.latrobe.edu.au/students/home/students-home-images/LTU_ME_33559.jpg" alt="" srcset="https://www.latrobe.edu.au/students/home/students-home-images/LTU_ME_33559.jpg/medium.jpg 480w, https://www.latrobe.edu.au/students/home/students-home-images/LTU_ME_33559.jpg/preview.jpg 720w, https://www.latrobe.edu.au/students/home/students-home-images/LTU_ME_33559.jpg/1024.jpg 1024w, https://www.latrobe.edu.au/students/home/students-home-images/LTU_ME_33559.jpg/large.jpg 1280w, https://www.latrobe.edu.au/students/home/students-home-images/LTU_ME_33559.jpg/1680.jpg 1680w, https://www.latrobe.edu.au/students/home/students-home-images/LTU_ME_33559.jpg 2560w" sizes="100vw"> </div> <div class="ds-hero__text"> <h1>ASK La Trobe</h1> <p class="h2">For all your student needs</p> <p> <a href="https://www.latrobe.edu.au/students/ask-us/faqs" class="ds-btn-primary ds-icon-chevron-right" data-component="ds-hero-banner" >Frequently Asked Questions (FAQs)</a> <a href="https://latrobe-current.custhelp.com/app/ask" class="ds-btn-secondary ds-icon-chevron-right" data-component="ds-hero-banner" >Ask a Question Online</a> </p> </div> </div> </div> </div><div class="ds-block ds-block--wide"> <nav class="ds-child-nav ds-child-nav--centered"> <ul class="ds-child-nav__list"> <li class="ds-child-nav__list-item"><a class="ds-child-nav__link" href="https://www.latrobe.edu.au/students/ask-us/visit" data-component="ds-horizontal-child-nav">Visit ASK La Trobe</a></li> <li class="ds-child-nav__list-item"><a class="ds-child-nav__link" href="https://www.latrobe.edu.au/students/ask-us/qless" data-component="ds-horizontal-child-nav">QLess</a></li> <li class="ds-child-nav__list-item"><a class="ds-child-nav__link" href="https://www.latrobe.edu.au/students/ask-us/faqs" data-component="ds-horizontal-child-nav">FAQs</a></li> <li class="ds-child-nav__list-item ds-child-nav__CTA"><a class="ds-btn-primary ds-btn--small" href="https://www.latrobe.edu.au/students/ask-us/contact" data-component="ds-horizontal-child-nav">Contact ASK La Trobe</a></li> <li class="ds-child-nav__list-item"><a class="ds-child-nav__link" href="https://www.latrobe.edu.au/students/ask-us/advising" data-component="ds-horizontal-child-nav">Student Advising</a></li> <li class="ds-child-nav__list-item"><a class="ds-child-nav__link" href="https://www.latrobe.edu.au/students/ask-us/contact-placements-team" data-component="ds-horizontal-child-nav">Contact Placements Team</a></li> <li class="ds-child-nav__list-item"><a class="ds-child-nav__link" href="https://www.latrobe.edu.au/students/ask-us/chatbot" data-component="ds-horizontal-child-nav">Charlie the Chatbot</a></li> </ul> </nav> </div> <div id="content_container_1223606"> <h2 style="text-align: center;">ASK La Trobe alerts</h2> </div> <div class="ds-block"> <div class="ds-callout "> <div class="ds-callout__icon"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="feather feather-info"> <circle cx="12" cy="12" r="10"></circle> <line x1="12" y1="16" x2="12" y2="12"></line> <line x1="12" y1="8" x2="12" y2="8"></line> </svg> </div> <div class="ds-callout__text"> <h2 class="ds-callout__heading">Ready, Set, La Trobe!</h2> <p>Our Ready, Set, La Trobe! sessions have been designed by our ASK La Trobe team to answer the top questions asked by new students. Ready, Set, La Trobe! will get you ready to start your studies at La Trobe. </p><p> <a class="ds-btn-primary ds-icon-chevron-right" id="" href="https://webinars.on24.com/latrobeuni/2024S1_RSL" data-component="ds-callout">Find out more</a> </div> </div> </div> <div class="ds-block "> <div class="ds-promo "> <div class="ds-promo__content"> <div class="ds-promo__image"> <div class="ds-promo__image-wrapper"> <img src="https://www.latrobe.edu.au/students/ask-us/images/ask-lt-office.jpg" alt="" srcset="https://www.latrobe.edu.au/students/ask-us/images/ask-lt-office.jpg/medium.jpg 480w, https://www.latrobe.edu.au/students/ask-us/images/ask-lt-office.jpg/preview.jpg 720w, https://www.latrobe.edu.au/students/ask-us/images/ask-lt-office.jpg/1024.jpg 1024w, https://www.latrobe.edu.au/students/ask-us/images/ask-lt-office.jpg/large.jpg 1280w, https://www.latrobe.edu.au/students/ask-us/images/ask-lt-office.jpg/1680.jpg 1680w, https://www.latrobe.edu.au/students/ask-us/images/ask-lt-office.jpg 2560w" sizes="100vw"> </div> </div> <div class="ds-promo__text"> <div class="ds-promo__text-wrapper"> <h2>How can ASK La Trobe help me?</h2> <p>We can help with accepting your offer, enrolment, timetables, student systems, fees and financial support, exams, results, graduations, international student issues and more. We can link you with other services too.</p> <p class="ds-promo__button-group"><a href="https://www.latrobe.edu.au/students/ask-us/contact" class="ds-btn-secondary ds-icon-chevron-right" data-component="ds-promo" >Contact us</a></p> </div> </div> </div> </div> </div> <div id="content_container_1223775"> <h2 style="text-align: center;">Frequently Asked Questions</h2> </div> <div class="ds-block"> <ul class="ds-link-list ds-link-list--2-cols ds-link-list--image-left" style="background-image: url(https://www.latrobe.edu.au/students/students-images/LTU_Media_22016.jpg/460.jpg);"> <li class="ds-link-list__item"><a class="ds-link-list__link" href="https://latrobe-current.custhelp.com/app/answers/list/c/56" data-component="ds-link-list">New students and student details</a></li> <li class="ds-link-list__item"><a class="ds-link-list__link" href="https://latrobe-current.custhelp.com/app/answers/list/c/53" data-component="ds-link-list">Fees and financial support</a></li> <li class="ds-link-list__item"><a class="ds-link-list__link" href="https://latrobe-current.custhelp.com/app/answers/list/c/55" data-component="ds-link-list">Student life and support services</a></li> <li class="ds-link-list__item"><a class="ds-link-list__link" href="https://latrobe-current.custhelp.com/app/answers/list/c/97" data-component="ds-link-list">Student IT support</a></li> <li class="ds-link-list__item"><a class="ds-link-list__link" href="https://latrobe-current.custhelp.com/app/answers/list/c/52" data-component="ds-link-list">Enrolments and timetabling</a></li> <li class="ds-link-list__item"><a class="ds-link-list__link" href="https://latrobe-current.custhelp.com/app/answers/list/c/54" data-component="ds-link-list">Exams, results and graduations</a></li> <li class="ds-link-list__item"><a class="ds-link-list__link" href="https://latrobe-current.custhelp.com/app/answers/list/c/57" data-component="ds-link-list">Library</a></li> <li class="ds-link-list__item"><a class="ds-link-list__link" href="https://latrobe-current.custhelp.com/" data-component="ds-link-list">View more FAQ topics</a></li> </ul> </div> <div id="content_container_1223618"> <h2 style="text-align: center;">Helpful resources</h2> </div> <div class="ds-block ds-block--wide"> <div class="ds-card-set ds-card-set--expand "> <div class="ds-card ds-card--linked" style="order: 1"> <a href="https://www.latrobe.edu.au/students/support" class="ds-card__link" data-component="ds-card-set">Help and support</a> <header class="ds-card__header"> <div class="ds-card__image" style="background-image: url(https://www.latrobe.edu.au/students/students-images/LTU_Media_14465.jpg/preview.jpg);"></div> </header> <div class="ds-card__body"> <h3 class="ds-card__heading">Help and support</h3> <p>Study help, counselling, career advice, disability support and many other services across all campuses.</p> <p><span class="ds-card__link-text">Find out more</span></p> </div> </div> <div class="ds-card ds-card--linked" style="order: 2"> <a href="https://handbook.latrobe.edu.au/" class="ds-card__link" data-component="ds-card-set">University Handbook</a> <header class="ds-card__header"> <div class="ds-card__image" style="background-image: url(https://www.latrobe.edu.au/students/home/students-home-images/pexels-pixabay-38568.jpg/preview.jpg);"></div> </header> <div class="ds-card__body"> <h3 class="ds-card__heading">University Handbook</h3> <p>The University Handbook has all the information you need to understand your course structure, majors, minors, electives and more.</p> <p><span class="ds-card__link-text">View Handbook</span></p> </div> </div> <div class="ds-card ds-card--linked" style="order: 4"> <a href="https://www.latrobe.edu.au/mylatrobe" class="ds-card__link" data-component="ds-card-set">MyLaTrobe</a> <header class="ds-card__header"> <div class="ds-card__image" style="background-image: url(https://www.latrobe.edu.au/students/students-images/LTU_Media_17371-2.jpg/preview.jpg);"></div> </header> <div class="ds-card__body"> <h3 class="ds-card__heading">MyLaTrobe</h3> <p>MyLaTrobe is your source for all of the latest student updates and news you need as a La Trobe student.</p> <p><span class="ds-card__link-text">Visit MyLaTrobe</span></p> </div> </div> <div class="ds-card ds-card--linked" style="order: 3"> <a href="https://www.latrobe.edu.au/students/ask-us/advising" class="ds-card__link" data-component="ds-card-set">Student Advising</a> <header class="ds-card__header"> <div class="ds-card__image" style="background-image: url(https://www.latrobe.edu.au/students/ask-us/images/DC38913_1432.jpg/preview.jpg);"></div> </header> <div class="ds-card__body"> <h3 class="ds-card__heading">Student Advising</h3> <p>The Student Advising team can provide you with individualised support for your studies.</p> <p><span class="ds-card__link-text">Contact Student Advising</span></p> </div> </div> </div> </div> <div id="content_container_1223621"> <h2 style="text-align: center;">Any questions? 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whenAEMFormAvailable() { let resolve; const p = new Promise((_resolve, _reject) => { resolve = _resolve }); if (typeof guideBridge !== 'undefined') { console.debug('guideBridge is already available on page load'); resolve(guideBridge); } else { window.addEventListener("bridgeInitializeStart", function(event) { console.debug('bridgeInitializeStart() triggered'); resolve(event.detail.guideBridge); }); } return p; } let formName, formType; whenAEMFormAvailable() .then((guideBridge) => { guideBridge.connect(() => { const elemFormContainer = document.querySelector(guideBridge.SELECTOR_FORM_CONTAINER); const elemFormWrapper = elemFormContainer.closest('[data-analytics-form-tracking-name]'); if (elemFormWrapper && elemFormWrapper.dataset.analyticsFormTrackingName && elemFormWrapper.dataset.analyticsFormTrackingType) { formName = elemFormWrapper.dataset.analyticsFormTrackingName; formType = elemFormWrapper.dataset.analyticsFormTrackingType; let _lastInteractedField = null; const FIELD_NOT_PRESENT = "field not present"; const FIELD_NO_VALUE = "field not selected"; function _trackFormStart() { if (formType === 'application') { _setApplicationDataAndTrack('Application Start', 'application_track'); } else { setDigitalDataAndTrack( 'form', { 'formName': formName, 'formType': formType, 'formStep': 'start', }, 'form_track' ); } guideBridge.off("elementFocusChanged", _trackFormStart); } guideBridge.on("elementFocusChanged", _trackFormStart); // gather available fields const availableFields = []; // const _properties = Object.getOwnPropertyDescriptors(guideBridge._guide.runtime); const _guideRuntime = window.guidelib.runtime; const _properties = Object.getOwnPropertyDescriptors(_guideRuntime); for (var i in _properties) { if (typeof _properties[i].get !== 'function') continue; if (typeof _guideRuntime[i].jsonModel.bindRef === 'undefined') continue; // console.log(i, guideBridge._guide.runtime[i].jsonModel.bindRef); availableFields.push( _guideRuntime[i].jsonModel.bindRef ); }; function _flattenRequestData(obj) { let result = {}; for (const i in obj) { if ((typeof obj[i]) === 'object' && !Array.isArray(obj[i])) { const temp = _flattenRequestData(obj[i]); for (const j in temp) { result[('/' + i + '/' + j).replace('//', '/')] = temp[j]; } } else { result['/' + i] = obj[i]; } } return result; }; function _getFormValue(key, obj, availableFields) { if (!availableFields.includes(key)) return FIELD_NOT_PRESENT; return typeof obj[key] !== 'undefined' ? obj[key] : FIELD_NO_VALUE; } function _getFormValues(keys, obj, availableFields) { console.log('_getFormValues', keys, obj); if (!availableFields.intersect(keys).length) return FIELD_NOT_PRESENT; const result = []; for (const i of keys) { if (typeof obj[i] !== 'undefined') { result.push(obj[i]); } } return result.length ? result.join(',') : FIELD_NO_VALUE; } function _formatCoursePreference(course, location) { if (typeof course === 'undefined' || location === 'undefined' || course === FIELD_NOT_PRESENT || location === FIELD_NOT_PRESENT) { return FIELD_NOT_PRESENT; } else if (course == null || location == null || course === FIELD_NO_VALUE || location === FIELD_NO_VALUE) { return FIELD_NO_VALUE; } return course + '###' + location; } function _getApplicationID() { if(_satellite.getVar('applicationID') === undefined || _satellite.getVar('applicationID') === null) { var currentDate = Date.now(); var applicantVID = _satellite.getVisitorId().getMarketingCloudVisitorID().slice(0,5); _satellite.setVar('applicationID', currentDate+applicantVID); return currentDate+applicantVID; } else { return _satellite.getVar('applicationID'); } } function _getAEMValue(fieldName) { if (guideBridge.resolveNode(fieldName)) { if (guideBridge.resolveNode(fieldName).value) { return guideBridge.resolveNode(fieldName).value; } else { return FIELD_NO_VALUE; } } else { return FIELD_NOT_PRESENT; } } function _setApplicationDataAndTrack(applicationStep, trackStep) { try { console.log('applicationStep',applicationStep); setDigitalDataAndTrack( 'application', { 'applicationType': formName, 'applicationStep': applicationStep, 'applicationId': _getApplicationID(), 'studentId': FIELD_NOT_PRESENT, 'campus': FIELD_NOT_PRESENT, 'course': FIELD_NOT_PRESENT, 'courseYear': FIELD_NOT_PRESENT, 'courseSemester': FIELD_NOT_PRESENT, 'courseType': FIELD_NOT_PRESENT, 'userType': _getAEMValue('current_year_level'), 'coursePreference1': _formatCoursePreference(_getAEMValue('course_preference_1_course_search'), _getAEMValue('course_preference_1_campus_search')), 'coursePreference2': _formatCoursePreference(_getAEMValue('course_preference_2_course_search'), _getAEMValue('course_preference_2_campus_search')), 'coursePreference3': _formatCoursePreference(_getAEMValue('course_preference_3_course_search'), _getAEMValue('course_preference_3_campus_search')), 'coursePreference4': _formatCoursePreference(_getAEMValue('course_preference_4_course_search'), _getAEMValue('course_preference_4_campus_search')), }, trackStep ); } catch (e) { console.log(e); } } //console.log('availableFields', availableFields); guideBridge.on("submitStart" , (event) => { guideBridge.getData({ async:false, success: (guideResultObject) => { _lastInteractedField = null; const submissionData = JSON.parse(guideResultObject.data); const requestData = submissionData.afData.afBoundData.data; const requestDataFlat = _flattenRequestData(requestData); const formDataMap = { enquiryType: FIELD_NOT_PRESENT, campus: _getFormValues( [ '/Request/Service_Request/Ask_Marketing_Lead_Interest_Registration/Lead_Registration_Common_Elements/Campus_Of_Interest_1', '/Request/Service_Request/Ask_Marketing_Lead_Interest_Registration/Aspire_Year_11_Elements/Campus_Of_Interest_2', '/Request/Service_Request/Ask_Marketing_Lead_Interest_Registration/Aspire_Year_11_Elements/Campus_Of_Interest_3', ], requestDataFlat, availableFields ), residence: FIELD_NOT_PRESENT, studyArea: _getFormValue('/Request/Service_Request/Ask_Marketing_Lead_Interest_Registration/Lead_Registration_Common_Elements/Area_Of_Interest/Area_Of_Interest_Name', requestDataFlat, availableFields), userType: _getFormValues( [ '/Request/Service_Request/Ask_Marketing_Lead_Interest_Registration/Marketing_Elements/Enquirer_Type', '/Request/Service_Request/Ask_Marketing_Lead_Interest_Registration/Aspire_Year_11_Elements/Current_Year_Level' ], requestDataFlat, availableFields ), citizenship: _getFormValue('/Request/Service_Request/Ask_Marketing_Lead_Interest_Registration/Lead_Registration_Common_Elements/Country_Of_Citizenship', requestDataFlat, availableFields), course: _getFormValues( [ '/Request/Service_Request/Ask_Marketing_Lead_Interest_Registration/Lead_Registration_Common_Elements/Course_Name_1', '/Request/Service_Request/Ask_Marketing_Lead_Interest_Registration/Aspire_Year_11_Elements/Course_Name_2', '/Request/Service_Request/Ask_Marketing_Lead_Interest_Registration/Aspire_Year_11_Elements/Course_Name_3', ], requestDataFlat, availableFields ), studyLevel: FIELD_NOT_PRESENT, userCategory: FIELD_NOT_PRESENT, commencingStudyWithin: FIELD_NOT_PRESENT, }; console.log('formDataMap', formDataMap); if (formType === 'application') { _setApplicationDataAndTrack('Application Complete', 'application_track'); } else { setDigitalDataAndTrack( 'form', { 'formName': formName, 'formType': formType, 'formStep': 'complete', ...formDataMap }, 'form_track' ); } } }) }); function _trackLastElement(event, payload) { const component = payload.target; //console.log('event', event); //console.log('payload', payload) _lastInteractedField = { fieldName: component.title || component.name, interactionType: event.type, }; console.log('_lastInteractedField', _lastInteractedField) } guideBridge.on("elementValueChanged", _trackLastElement); //guideBridge.on("elementFocusChanged", _trackLastElement); function _trackLastInteractedField() { if (!!_lastInteractedField) { const fieldName = _lastInteractedField.fieldName; _lastInteractedField = null; try { if (formType === 'application') { setDigitalDataAndTrack( 'application', { 'applicationType': formName, 'applicationStep': 'Application Start', 'applicationField': fieldName, }, 'application_abandon_track' ); } else { setDigitalDataAndTrack( 'form', { 'formName': formName, 'formType': formType, 'formStep': 'start', 'formField': fieldName, }, 'form_abandon_track' ); } } catch (e) { console.log(e); } } } // document.addEventListener("visibilitychange", () => { // if (document.visibilityState === 'hidden' && _lastInteractedField !== null) { // _trackLastInteractedField(); // } // }); window.addEventListener("beforeunload", () => _trackLastInteractedField()); } else { console.warn('AEM form wrapper does not contain required data attributes for analytics.') } }) }); // function _determineLinkType(elemAnchor) { // if (elemAnchor.href.trim().match(/^(tel|mailto):/)) { // return 'Lead/enquire' // } const _finalURL = new URL(elemAnchor.href, location.href) return _finalURL.host === location.host ? 'Current site' : 'External site' } function extractGlobalKeyLink(elemAnchor, linkPosition) { let linkName = elemAnchor.innerText.trim() let elemParent if ((elemParent = elemAnchor.closest('.mega-menu-item'))) { // is mega menu linkName = elemParent.closest('.mega-menu-item').previousSibling.innerText.trim() + ` > ${linkName}` } return { linkName, linkType: _determineLinkType(elemAnchor), linkPosition, linkPage: window.digitalData.page.pageName, } } function extractLocalKeyLink(elemAnchor, position) { const lineNamePrefix = elemAnchor.dataset.analyticsKeyLinkInteractionTrackingLinkNamePrefix || '' return { linkName: (lineNamePrefix.trim() ? (lineNamePrefix.trim() + ': ') : '') + elemAnchor.innerText.trim(), linkType: _determineLinkType(elemAnchor), linkPosition: position, linkPage: window.digitalData.page.pageName, } } document.body.addEventListener('click', (e) => { const eventTarget = e.target; if (eventTarget.tagName.toLowerCase() === 'a') { //e.stopPropagation(); //e.preventDefault(); let position = ''; let isGlobal = false; switch (true) { //case eventTarget.matches('#header .nav-utility a'): case eventTarget.matches('#header .nav-universes a'): position = 'Navigation' isGlobal = true break case eventTarget.matches('#footer a'): position = 'Footer' isGlobal = true break case eventTarget.matches('main#content a[data-component="ds-hero-banner"]:not([data-youtube])'): position = 'Hero' break case eventTarget.matches('main#content a[data-component="ds-hero-promo"]:not([data-youtube])'): position = 'Hero promo' break case eventTarget.matches('main#content a[data-component="ds-promo"]:not([data-youtube])'): position = 'Promo' break } if (!!position) { const keyLinkObj = isGlobal ? extractGlobalKeyLink(eventTarget, position) : extractLocalKeyLink(eventTarget, position) // console.log('keyLinkObj', keyLinkObj) setDigitalDataAndTrack('keyLink', keyLinkObj, 'keyLink'); } // return false; } }, true); })() </script> <script> (function() { // let _lastView = null; function triggerView(viewName) { // if (_lastView === viewName) { // console.log(`duplicate call to triggerView(${_lastView})`) // return; // } if (typeof adobe === 'undefined') console.log('[triggerView] adobe is undefined') if (typeof adobe.target === 'undefined') console.log('[triggerView] adobe.target is undefined') adobe?.target?.triggerView(viewName) // _lastView = viewName console.log(`after run adobe.target.triggerView('${viewName}')`); } document.body.addEventListener('click', (e) => { const eventTarget = e.target; if (typeof eventTarget.dataset.analyticsViewName !== 'undefined') { const viewName = eventTarget.dataset.analyticsViewName || eventTarget.innerText.trim() triggerView(viewName) } }, true); document.body.addEventListener('analyticsviewchanged', (e) => { const viewName = e.detail?.viewName if (viewName) { triggerView(viewName); } else { console.log(`viewName is not supplied`) } }); })() </script> <script>(function(){function c(){var b=a.contentDocument||a.contentWindow.document;if(b){var d=b.createElement('script');d.innerHTML="window.__CF$cv$params={r:'8e73d1ea5c3ba030',t:'MTczMjM5MjgwOC4wMDAwMDA='};var a=document.createElement('script');a.nonce='';a.src='/cdn-cgi/challenge-platform/scripts/jsd/main.js';document.getElementsByTagName('head')[0].appendChild(a);";b.getElementsByTagName('head')[0].appendChild(d)}}if(document.body){var a=document.createElement('iframe');a.height=1;a.width=1;a.style.position='absolute';a.style.top=0;a.style.left=0;a.style.border='none';a.style.visibility='hidden';document.body.appendChild(a);if('loading'!==document.readyState)c();else if(window.addEventListener)document.addEventListener('DOMContentLoaded',c);else{var e=document.onreadystatechange||function(){};document.onreadystatechange=function(b){e(b);'loading'!==document.readyState&&(document.onreadystatechange=e,c())}}}})();</script></body> </html>

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