Advice for consumers

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class="custom_images"> <ul class="no-bullet"> <li><a class="addthis_button_facebook"> <i aria-hidden="true" class="fa fa-facebook"></i><span class="visuallyhidden">Share on Facebook</span> </a></li> <li><a class="addthis_button_twitter"> <i aria-hidden="true" class="fa fa-twitter"></i><span class="visuallyhidden">Share on Twitter</span> </a></li> <li><a class="addthis_button_linkedin"> <i aria-hidden="true" class="fa fa-linkedin"></i> <span class="visuallyhidden">Share on LinkedIn</span> </a></li> </ul> </div> </div> </div> </div> </div> <section class="row columns item-container"> <div class="feature-callout bg-light-grey feature-callout--top"> <div class="feature-callout--top__box"> <a href="https://web.archive.org/web/20191231093241/https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/problems/tackling-nuisance-calls-and-messages" title="Nuisance calls and messages"> <div class="feature-callout--top__content"> <div class="feature-callout--top__image" style="background-image:url(https://web.archive.org/web/20191231093241im_/https://www.ofcom.org.uk/__data/assets/image/0033/87945/Handset.jpg)"> </div> <div class="feature-callout--top__text"><div style="width: 70%" class="feature-callout--top__text-box"> <h2>Nuisance calls and messages</h2> Fed up receiving these calls and messages? Find out what action you can take to protect yourself </div> </div> </div> </a> </div> </section> <div class="row"> <div class="large-8 columns"> <h2>Help on getting the most from your phones and broadband.</h2><section class="row columns item-container"> <div class="feature-callout"> <div class="list-item"> <a href="https://web.archive.org/web/20191231093241/https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/quality-of-service" title="Choosing the best provider"> <div class="medium-3 small-12 columns"> <img src="https://web.archive.org/web/20191231093241im_/https://www.ofcom.org.uk/__data/assets/image/0026/146384/bestfriends-brunette-couch-1484661.jpg" alt="Friends couch tablet smiling"/> </div> <div class="medium-9 small-12 columns"> <h2 class="">Choosing the best provider</h2> <p>We have collected information from people, businesses and providers to build a picture of service quality in the UK today.</p> </div> </a> </div> </div> </section><section class="task-container"> <h2 class="visuallyhidden">Featured content</h2> <div class="task-container__row"> <div class="task-container__box--item-1 task-container__box--huge taskgrid-bg-grey task-container__box--position"> <a href="https://web.archive.org/web/20191231093241/https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/how-much-does-a-phone-call-really-cost" class="taskgrid__link"> <div class="taskgrid-box-landing taskgrid__content columns"> <p class="taskgrid__content__text-grey"> Call costs </p> <img class="taskgrid__content__arrow" src="/web/20191231093241im_/https://www.ofcom.org.uk/__data/assets/image/0015/118230/arrow-right-grey.png" alt=" "> </div> </a> </div> <div class="task-container__box--item-2 task-container__box--huge taskgrid-bg-grey task-container__box--position"> <a href="https://web.archive.org/web/20191231093241/https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/switching" class="taskgrid__link"> <div class="taskgrid-box-landing taskgrid__content columns"> <p class="taskgrid__content__text-grey"> Switching </p> <img class="taskgrid__content__arrow" src="/web/20191231093241im_/https://www.ofcom.org.uk/__data/assets/image/0015/118230/arrow-right-grey.png" alt=" "> </div> </a> </div> <div class="task-container__box--item-3 task-container__box--huge taskgrid-bg-grey task-container__box--position"> <a href="https://web.archive.org/web/20191231093241/https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/telephone-area-codes-tool" class="taskgrid__link"> <div class="taskgrid-box-landing taskgrid__content columns"> <p class="taskgrid__content__text-grey"> Telephone area codes </p> <img class="taskgrid__content__arrow" src="/web/20191231093241im_/https://www.ofcom.org.uk/__data/assets/image/0015/118230/arrow-right-grey.png" alt=" "> </div> </a> </div> <div class="task-container__box--item-4 task-container__box--huge taskgrid-bg-grey task-container__box--position"> <a href="https://web.archive.org/web/20191231093241/https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/ofcom-checker" class="taskgrid__link"> <div class="taskgrid-box-landing taskgrid__content columns"> <p class="taskgrid__content__text-grey"> Broadband and mobile coverage checker </p> <img class="taskgrid__content__arrow" src="/web/20191231093241im_/https://www.ofcom.org.uk/__data/assets/image/0015/118230/arrow-right-grey.png" alt=" "> </div> </a> </div> </div> </section><section class="row columns item-container"> <div class="feature-callout"> <div class="list-item"> <a href="https://web.archive.org/web/20191231093241/https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/mobile-phone-locking-and-unlocking" title="Mobile locking and unlocking"> <div class="medium-3 small-12 columns"> <img src="https://web.archive.org/web/20191231093241im_/https://www.ofcom.org.uk/__data/assets/image/0017/8540/locked-mobile.jpeg" alt="Locked mobile"/> </div> <div class="medium-9 small-12 columns"> <h2 class="">Mobile locking and unlocking</h2> <p>If you want to switch to a different provider but keep your existing handset, you may need to get it unlocked.</p> </div> </a> </div> </div> </section> </div> <div class="large-4 columns sidebar"> <section class="manual-related"> <h2 class="manual-related__heading">In this section</h2> <ul class="manual-related--list"><li><div class="list-item "> <a class="manual-related__link" href="https://web.archive.org/web/20191231093241/https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing" title="Costs, billing and switching">Costs, billing and switching</a> </div></li><li><div class="list-item "> <a class="manual-related__link" 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communications services</a> </div></li><li><div class="list-item "> <a class="manual-related__link" href="https://web.archive.org/web/20191231093241/https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/quality-of-service" title="Choosing the best broadband, mobile and landline provider">Choosing the best provider</a> </div></li><li><div class="list-item "> <a class="manual-related__link" href="https://web.archive.org/web/20191231093241/https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/broadband-uso-need-to-know" title="Your right to request a decent broadband service: What you need to know">Your right to request decent broadband</a> </div></li></ul> </section> </div> </div> </div> </div> </main>   </div>   <section class="newsletter-signup"> <div class="row"> <div class="large-12"> <form class="newsletter-signup-form" id="sq-newsletter-signup">    <a class="submit-input newsletter-signup-form-link" 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