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Claims | Pinnacle Life
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<span>FAQs</span> </a> </li> <li> <a class="main-nav__link--level2" href="/help-with-life-insurance/#our-icon-customers-say-the-loveliest-things"> <span>Customer testimonials</span> </a> </li> </ul> </div> </div> </div> </div> </li> <li class="main-nav__item"> <a href="https://www.pinnaclelife.co.nz/claims" class="main-nav__link--level1 current" target="">Claims</a> </li> <li class="main-nav__item"> <button type="button" class="main-nav__link--level1 main-nav__link--subnav-toggle js-main-nav-level2-toggle"> <span class="main-nav__link-label"> Customer support </span> <div class="pile"> <svg class="main-nav__subnav-indicator --default icon" aria-hidden="true"> <use xlink:href="#icon-subnav-indicator"></use> </svg> </div> </button> <div class="main-nav__dropdown"> <div class="main-nav__dropdown-inner"> <div class="main-nav__items-wrap"> <a class="main-nav__overview-link " href="https://www.pinnaclelife.co.nz/customer-support"> <span class="heading--card"> Customer support overview </span> <svg class="icon icon--arrow" aria-hidden="true"> <use xlink:href="#icon-arrow"></use> </svg> </a> <div class="main-nav__secondary-items"> <div> <div class="heading--eyebrow mb-4 ml-4 flex items-center gap-x-2"> <svg class="icon" aria-hidden="true"> <use xlink:href="#icon-pencil"></use> </svg>Changes you can make now </div> <ul class="main-nav__items--level2"> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/change-your-contact-details"> <span> Contact details </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/change-your-name"> <span> Your name </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/change-your-payment-method"> <span> Payment method </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/change-the-owner-of-your-policy"> <span> Owner of your policy </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/change-the-beneficiary"> <span> The beneficiary </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/change-your-level-of-cover"> <span> Your level of cover </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/apply-for-special-event-increase"> <span> Special event increase </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/change-to-a-non-smoker"> <span> Change to a non-smoker </span> </a> </li> </ul> </div> <div> <div class="heading--eyebrow mb-4 ml-4 flex items-center gap-x-2"> <svg class="icon" aria-hidden="true"> <use xlink:href="#icon-information"></use> </svg>Further information </div> <ul class="main-nav__items--level2"> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/funeral-and-mortgage-insurance-policy-holders"> <span> Funeral & Mortgage Insurance Policy Holders </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/wills-and-enduring-powers-of-attorney"> <span> Wills and Enduring Powers of Attorney </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/vulnerable-customers"> <span> Vulnerable Customers </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/have-a-complaint"> <span> Have a complaint? </span> </a> </li> <li> <a class="main-nav__link--level2" href="https://www.pinnaclelife.co.nz/customer-support/faqs"> <span> FAQs </span> </a> </li> </ul> </div> </div> </div> </div> </div> </li> <li class="main-nav__item"> <a href="https://www.pinnaclelife.co.nz/about" class="main-nav__link--level1 " target="">About us</a> </li> <li class="main-nav__item"> <a href="https://www.pinnaclelife.co.nz/contact" class="main-nav__link--level1 " target="">Contact us</a> </li> </ul> </nav> <div class="site-header__tools max-nav:py-xs nav:ml-auto"> <div class="site-header__tools-item --site-search max-nav:hidden nav:mr-auto"> <button type="button" class="site-header__toggle-button --site-search" aria-label="Search the site" data-site-search-toggle> <svg class="icon" aria-hidden="true"> <use xlink:href="#icon-search"></use> </svg> </button> </div> <div class="site-header__tools-item --phone"> <a href="tel:0800222223" class="link link--subtle flex items-center gap-2"> <svg class="icon icon--l" aria-hidden="true"> <use xlink:href="#icon-phone"></use> </svg> <span class="font-medium max-nav:text-block nav:sr-only xxl:not-sr-only"> 0800 22 22 23 </span> </a> </div> <div class="site-header__tools-item --ctas max-nav:hidden"> <ul> <li><a href="/quote" class="button button--quote">Get a quote</a></li> </ul> </div> </div> </div> <div class="site-header__body-underlay js-main-nav-toggle"></div> </div> <div class="site-header__mobile-toolbar ml-auto flex items-center justify-end nav:hidden"> <a href="/quote" class="button button--quote">Get a quote</a> <button type="button" class="site-header__toggle-button --site-search" aria-label="Search the site" data-site-search-toggle> <svg class="icon" aria-hidden="true"> <use xlink:href="#icon-search-small"></use> </svg> </button> <button type="button" class="site-header__toggle-button js-main-nav-toggle -mr-2" aria-label="Open main menu"> <svg class="icon" aria-hidden="true"> <use xlink:href="#icon-nav-toggle"></use> </svg> </button> </div> </div> </header> <section id="richtext" class="gblock--claims region theme--a"> <div class="region-inner global-grid wrapper"> <div class="global-grid mb-m"> <div class="l:col-start-1 l:col-end-4"> <div class="heading--card mb-4">Claims</div> </div> <div class="l:col-start-4 l:col-end-12"> <header> <h1 class="heading--page"><p>We've paid <strong>95%*</strong> of the claims made on our policies</p></h1> <div class="mt-xs text-small"><p>*as at 14th August 2024</p></div> </header> </div> </div> <div class="l:col-start-1 l:col-end-9"> <figure class="media media--rounded aspect-4x3 max-w-full m:aspect-16x9 l:h-full"> <picture> <source media="(min-width: 500px) and (max-width: 699px)" srcset="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/Pages/Home/_1000xAUTO_crop_center-center_95_none_ns/302302/Father-holding-daughter.webp" width="1000" height="667"> <source media="(min-width: 700px)" srcset="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/Pages/Home/_1600xAUTO_crop_center-center_95_none_ns/302302/Father-holding-daughter.webp" width="1600" height="1066"> <img src="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/Pages/Home/_800xAUTO_crop_center-center_95_none_ns/302302/Father-holding-daughter.webp" alt="" sizes="auto" width="800" height="533" class="w-full h-full object-cover " style="object-position: 50% 50%" > </picture> </figure> </div> <div class="mt-m l:col-start-9 l:col-end-13 l:mt-0 l:pl-8"> <div class="grid h-full gap-y-10"> <div class="prose heading--block"> <p>Everything we do, from the moment you first take out your policy, is about making sure we can pay your claim when the time comes. Life Insurance is about being your financial safety net if the worst were to happen.聽</p><p>That's why we do what we do.聽</p> </div> </div> </div> <div class="inline-container mt-16 border-t border-divider pt-7 l:col-start-1 l:col-end-9 l:mt-0 l:border-none"> <ul class="claims-metrics flex justify-between gap-grid"> <li> <div class="grid gap-x-3"> <div class="text-metric">2,160</div> <div class="text-accent text-balance">Claims paid</div> </div> </li> <li> <div class="grid gap-x-3"> <div class="text-metric">40,000+</div> <div class="text-accent text-balance">Customers</div> </div> </li> <li> <div class="grid gap-x-3"> <div class="text-metric">$88M</div> <div class="text-accent text-balance">Paid out in claims</div> </div> </li> <li> <div class="grid gap-x-3"> <div class="text-metric">61%</div> <div class="text-accent text-balance">of claims made are related to cancer or heart</div> </div> </li> </ul> </div> </div> <div class="region-image-bg region-image-bg--motif"></div> </section> <section id="how-to-make-a-claim" class="gblock--how-to-make-claim region theme--f"> <div class="region-inner global-grid wrapper gap-y-xs xl:gap-y-10"> <div class="xl:col-start-4 xl:col-end-13"> <div class="flow"> <h2 class="heading--section">How to make a claim</h2> </div> </div> <div class="xl:col-start-1 xl:col-end-4 xl:pr-6"> <div class="xl:sticky xl:top-header-height"> <div class="prose--card flow"> <div class="text-balance"> Learn what happens when you make a claim. Choose a claim to learn more: </div> <div class="prod-select" data-product-select> <details class="prod-select__dropdown custom-input custom-select" data-product-select-dropdown> <summary> <div class="prod-select__option is-selected" data-option="selected"> <img class="prod-icon" src="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/images/Icons/product-icons/life-insurance.svg" alt="Default Icon"/> <span>Life Insurance</span> </div> </summary> <div class="prod-select__options" data-options> <a href="/claims?claim=life-insurance" class="prod-select__option sr-only" hx-get="/claims?claim=life-insurance" hx-target="#claim-steps-container" hx-select="#claim-steps-container" hx-push-url="true" hx-swap="outerHTML" data-option> <img class="prod-icon" src="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/images/Icons/product-icons/life-insurance.svg" alt="Icon for Life Insurance"/> <span>Life Insurance</span> </a> <a href="/claims?claim=death-claim" class="prod-select__option " hx-get="/claims?claim=death-claim" hx-target="#claim-steps-container" hx-select="#claim-steps-container" hx-push-url="true" hx-swap="outerHTML" data-option> <img class="prod-icon" src="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/images/Icons/product-icons/critical-illness-cover.svg" alt="Icon for Critical Conditions or Disability"/> <span>Critical Conditions or Disability</span> </a> <a href="/claims?claim=income-protection" class="prod-select__option " hx-get="/claims?claim=income-protection" hx-target="#claim-steps-container" hx-select="#claim-steps-container" hx-push-url="true" hx-swap="outerHTML" data-option> <img class="prod-icon" src="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/images/Icons/product-icons/income-protection.svg" alt="Icon for Income Protection"/> <span>Income Protection</span> </a> <a href="/claims?claim=funeral-and-mortgage" class="prod-select__option " hx-get="/claims?claim=funeral-and-mortgage" hx-target="#claim-steps-container" hx-select="#claim-steps-container" hx-push-url="true" hx-swap="outerHTML" data-option> <span>Funeral Cover</span> </a> <a href="/claims?claim=mortgage-cover" class="prod-select__option " hx-get="/claims?claim=mortgage-cover" hx-target="#claim-steps-container" hx-select="#claim-steps-container" hx-push-url="true" hx-swap="outerHTML" data-option> <span>Mortgage Cover</span> </a> <a href="/claims?claim=other-claims" class="prod-select__option " hx-get="/claims?claim=other-claims" hx-target="#claim-steps-container" hx-select="#claim-steps-container" hx-push-url="true" hx-swap="outerHTML" data-option> <span>Other claims</span> </a> </div> </details> </div> </div> </div> </div> <div class="xl:col-start-4 xl:col-end-13"> <ul id="claim-steps-container" class="claim-steps max-xl:overflow-scroller grid grid-cols-2 gap-grid xxl:grid-cols-3" data-claim-steps> <li> <div class="claim-step-card theme--white"> <div class="claim-step-card__icon"> <div> <img src="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/images/Icons/Claims/icon-get-in-touc.svg" alt="" class="" loading="lazy" > </div> </div> <div class="claim-step-card__text flow"> <h3 class="heading--card">Get in touch with us</h3> <div class="wysiwyg"> <p>We're sorry for your loss. We know the process of making a claim may feel overwhelming, so we'll do everything we can to support and guide you.聽</p><p>The best place to start is by letting us know you want to make a claim via phone (0800 22 22 23) or email (<a href="mailto:ask@pinnaclelife.co.nz" target="_blank" rel="noreferrer noopener">ask@pinnaclelife.co.nz</a>). We鈥檒l walk you through the process and let you know what information we need to assess your claim.</p> </div> </div> </div> </li> <li> <div class="claim-step-card theme--white"> <div class="claim-step-card__icon"> <div> <img src="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/images/Icons/Claims/icon-prepare-docs.svg" alt="" class="" loading="lazy" > </div> </div> <div class="claim-step-card__text flow"> <h3 class="heading--card">Prepare your documents</h3> <div class="wysiwyg"> <p>We will always require certain documents, and there may be additional documents needed, such as a probate, which we will inform you about as we review your claim. Here is a list of documents we typically need:</p><p>1. Proof of identity, such as a birth certificate or passport.<br />2. A copy of the insured person鈥檚 death certificate.<br />3. A coroner's report, if one has been issued.<br />4. A completed claim form (please <a href="https://www.pinnaclelife.co.nz/contact">contact us</a> for this).</p> </div> </div> </div> </li> <li> <div class="claim-step-card theme--white"> <div class="claim-step-card__icon"> <div> <img src="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/images/Icons/Claims/icon-submit-claim.svg" alt="" class="" loading="lazy" > </div> </div> <div class="claim-step-card__text flow"> <h3 class="heading--card">Submit your claim</h3> <div class="wysiwyg"> <p>Email your claim form and prepared documents to <a href="mailto:ask@pinnaclelife.co.nz">ask@pinnaclelife.co.nz</a>. In some instances, where we may not be able to accept electronic versions, you may need to post some documents to us.</p> </div> </div> </div> </li> <li> <div class="claim-step-card theme--white"> <div class="claim-step-card__icon"> <div> <img src="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/images/Icons/Claims/icon-process-claim.svg" alt="" class="" loading="lazy" > </div> </div> <div class="claim-step-card__text flow"> <h3 class="heading--card">We'll process your claim</h3> <div class="wysiwyg"> <p>Our team will review your claim and contact you if we need any additional information. After receiving everything we need, we aim to process and pay claims within 10 business days.</p> </div> </div> </div> </li> <li> <div class="claim-step-card theme--white"> <div class="claim-step-card__icon"> <div> <img src="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/images/Icons/Claims/icon-final-outcome.svg" alt="" class="" loading="lazy" > </div> </div> <div class="claim-step-card__text flow"> <h3 class="heading--card">Final outcome</h3> <div class="wysiwyg"> <p>Once approved, we'll send confirmation, and your claim will be paid out.</p> </div> </div> </div> </li> </ul> </div> </div> <div class="region-image-bg region-image-bg--motif"></div> </section> <section id="when-can-i-claim" class="gblock--when-to-claim region theme--f"> <div class="region-inner global-grid wrapper items-center"> <div class="zigzag global-grid"> <figure class="zigzag-media media rounded"> <picture> <source media="(min-width: 500px) and (max-width: 999px)" srcset="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/Pages/Claims/_1000x750_crop_center-center_95_none_ns/302365/Father-and-daughter-outside.webp" width="1000" height="750"> <source media="(min-width: 1000px)" srcset="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/Pages/Claims/_1600x1600_crop_center-center_95_none_ns/302365/Father-and-daughter-outside.webp" width="1600" height="1600"> <img src="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/Pages/Claims/_800x600_crop_center-center_95_none_ns/302365/Father-and-daughter-outside.webp" alt="" sizes="auto" width="800" height="600" class=" " loading="lazy" decoding="async" > </picture> </figure> <div class="zigzag-text theme--white rounded py-s l:py-xl"> <div class="flow col-start-2 -col-end-2"> <h2 class="heading--section">When can I claim?</h2> <div class="wysiwyg"> <p>When your policy is claimable varies from policy to policy.聽<br /><strong>Tap a policy to learn more:</strong></p> </div> <div class="policy-accordions"> <details class="policy-accordion" > <summary class="policy-accordion__summary"> <div class="policy-accordion__header"> <h3 class="heading--card">Life Insurance</h3> <div class="learn-more">Learn more</div> </div> <img class="prod-icon" src="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/images/Icons/product-icons/life-insurance.svg" alt="" /> </summary> <div class="policy-accordion__content"> <div class="wysiwyg"> <ul><li>When the owner of the policy dies.</li><li>When you are diagnosed with a terminal illness and have less than 12 months to live.</li></ul> </div> </div> </details> <details class="policy-accordion" > <summary class="policy-accordion__summary"> <div class="policy-accordion__header"> <h3 class="heading--card">Income protection</h3> <div class="learn-more">Learn more</div> </div> <img class="prod-icon" src="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/images/Icons/product-icons/income-protection.svg" alt="" /> </summary> <div class="policy-accordion__content"> <div class="wysiwyg"> <ul><li>You are unable to work for a longer period than your waiting period (selected when you apply for your policy).</li></ul> </div> </div> </details> <details class="policy-accordion" > <summary class="policy-accordion__summary"> <div class="policy-accordion__header"> <h3 class="heading--card">Critical Conditions</h3> <div class="learn-more">Learn more</div> </div> <img class="prod-icon" src="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/images/Icons/product-icons/critical-illness-cover.svg" alt="" /> </summary> <div class="policy-accordion__content"> <div class="wysiwyg"> <ul><li>If you suffer from a condition covered in your policy.聽</li><li>Your policy outlines what conditions you are covered for. View the conditions you are covered for <a href="https://pinnaclelife2024.fastly.deploy.net.nz/pinnaclelife2024-prod/downloads/Policy-documents/Definitions/Critical-Conditions-Definitions.pdf" target="_blank" rel="noreferrer noopener">critical conditions cover</a>, <a href="https://pinnaclelife2024.fastly.deploy.net.nz/pinnaclelife2024-prod/downloads/Policy-documents/Definitions/Critical-Illness-Definitions.pdf" target="_blank" rel="noreferrer noopener">critical illness</a>, <a href="https://pinnaclelife2024.fastly.deploy.net.nz/pinnaclelife2024-prod/downloads/Policy-documents/Definitions/Serious-Illness-Definitions.pdf" target="_blank" rel="noreferrer noopener">serious illness</a>.聽</li></ul> </div> </div> </details> <details class="policy-accordion" > <summary class="policy-accordion__summary"> <div class="policy-accordion__header"> <h3 class="heading--card">Disability cover</h3> <div class="learn-more">Learn more</div> </div> <img class="prod-icon" src="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/images/Icons/product-icons/disability-cover.svg" alt="" /> </summary> <div class="policy-accordion__content"> <div class="wysiwyg"> <ul><li>If you become totally and permanently disabled in agreement with the <a href="https://pinnaclelife2024.fastly.deploy.net.nz/pinnaclelife2024-prod/downloads/Policy-documents/Definitions/Total-and-permanent-disability-definitions.pdf" target="_blank" rel="noreferrer noopener">definitions</a> outlined in your policy document.</li></ul> </div> </div> </details> <details class="policy-accordion" > <summary class="policy-accordion__summary"> <div class="policy-accordion__header"> <h3 class="heading--card">Additional benefits for Life Cover policies from November 2024 onwards</h3> <div class="learn-more">Learn more</div> </div> </summary> <div class="policy-accordion__content"> <div class="wysiwyg"> <ul><li>If your child dies.聽</li><li>If you or your beneficiary require counselling.聽</li><li>If you or your beneficiary require financial planning.聽</li></ul> </div> </div> </details> <details class="policy-accordion" > <summary class="policy-accordion__summary"> <div class="policy-accordion__header"> <h3 class="heading--card">Mortgage & Funeral cover</h3> <div class="learn-more">Learn more</div> </div> </summary> <div class="policy-accordion__content"> <div class="wysiwyg"> <ul><li>if you have mortgage or funeral cover with us, please refer to your policy document or contact us to see when you can claim.聽</li></ul> </div> </div> </details> </div> <div class="wysiwyg"> <p>If you are unsure if you can claim please contact us on <a href="tel:0800222223"><strong>0800 22 22 23</strong></a> or email <a href="mailto:ask@pinnaclelife.co.nz">ask@pinnaclelife.co.nz</a>.</p><p>Disclaimer: The terms of your policy are outlined in your policy document and any endorsements or updates that you鈥檝e received from us.聽 Your claim will be managed under the terms of your policy.聽Not everything on this website will apply to all customers. If you are unsure of the claims in your policy, please <a href="https://www.pinnaclelife.co.nz/contact">contact us</a>.聽</p> </div> </div> </div> </div> </div> </section> <section id=who-gets-paid class="gblock--zigzag region theme--f" data-zigzag="reverse" > <div class="region-inner global-grid wrapper items-center"> <div class="zigzag"> <figure class="zigzag-media media rounded"> <picture> <source media="(min-width: 500px) and (max-width: 999px)" srcset="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/Pages/Claims/_1000xAUTO_crop_center-center_95_none_ns/302364/Family-together-outside.webp" width="1000" height="667"> <source media="(min-width: 1000px)" srcset="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/Pages/Claims/_1600xAUTO_crop_center-center_95_none_ns/302364/Family-together-outside.webp" width="1600" height="1066"> <img src="https://www.pinnaclelife.co.nz/pinnaclelife2024-prod/Pages/Claims/_800xAUTO_crop_center-center_95_none_ns/302364/Family-together-outside.webp" alt="" sizes="auto" width="800" height="533" class="w-full h-full object-cover " loading="lazy" decoding="async" style="object-position: 50% 50%" > </picture> </figure> <div class="zigzag-text theme--white rounded py-s l:py-xl"> <div class="flow"> <h2 class="heading--section">Who gets paid</h2> <div class="wysiwyg"> <p>For most policies, the claim payment will be made to the policy owner, their beneficiary, or the policy owners estate. For a mortgage, income protection, or funeral cover policy, any payment will be made to the nominated beneficiary.</p> </div> </div> </div> </div> </div> <div class="region-image-bg region-image-bg--motif"></div> </section> <section class="gblock--more-reviews region theme--c"> <div class="region-inner global-grid wrapper gap-y-s"> <div class="l:col-span-3"> <div class="flow"> <h2 class="heading--section">More testimonials...</h2> <svg class="icon icon--logo-symbol" aria-hidden="true"> <use xlink:href="#icon-logo-symbol"></use> </svg> </div> </div> <div class="l:col-span-9 l:col-start-4"> <div class="review-card-feed max-l:overflow-scroller grid grid-cols-3 items-end gap-grid"> <div class="review-card"> <div class="review-stars pile" style="--rating: 5"> <div class="empty"></div> <div class="full"></div> <div class="sr-only">5 / 5</div> </div> <div class="text flow"> <p>I just want to give a big thanks to Cathy for her help and advice especially through this tough and stressful time. We鈥檙e so pleased of the outcome which means we can plan ahead for our Mum.</p> <div class="meta text-small">Des, June 2024</div> </div> </div> <div class="review-card"> <div class="review-stars pile" style="--rating: 5"> <div class="empty"></div> <div class="full"></div> <div class="sr-only">5 / 5</div> </div> <div class="text flow"> <p>Good morning Emma, Thank you so much for all your hard work. I truly appreciate your efforts and my gratitude is beyond words.</p> <div class="meta text-small">Rosalina, July 2024</div> </div> </div> <div class="review-card"> <div class="review-stars pile" style="--rating: 5"> <div class="empty"></div> <div class="full"></div> <div class="sr-only">5 / 5</div> </div> <div class="text flow"> <p>Just read your email, thank you so much for letting me know and for the condolences, appreciate it and it means a lot. You have been nothing but helpful, kind and showed compassion to have this hard process go through, it was just unexpected but you have made my grieving more stress-free.聽</p> <div class="meta text-small">Diana, November 2023</div> </div> </div> </div> </div> </div> <div class="region-image-bg region-image-bg--motif"></div> </section> <footer class="site-footer region theme--a"> <div class="region-inner global-grid wrapper gap-y-8"> <div class="m:col-span-3"> <div class="flex items-center justify-between gap-12 m:flex-col m:items-start"> <a href="/" class="site-footer__logo"> <img src="/images/logo-pinnacle-life--footer.svg?v=2" alt="" class="max-nav:hidden" /> <img src="/images/logo-pinnacle-life-symbol--invert.svg?v=2" alt="" class="w-12 nav:hidden" /> <span class="sr-only">Pinnacle Life</span> </a> <nav class="site-footer__social"> <ul class="flex gap-2"> <li> <a href="https://www.facebook.com/pinnaclelifenz/?fref=ts" target="_blank"> <svg xmlns="http://www.w3.org/2000/svg" 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