Customer Support Analyst Jobs in Gandhinagar [Hiring Now]

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class="col-lg-6 x_wd d-none d-lg-flex align-self-center mx-auto justify-content-start"> <div class="display-6 text-primary">...e molto di più!</div> <img src="https://odoocdn.com/openerp_website/static/src/img/arrows/grey_arrow_sm_02.svg" height="40px" class="ms-4 mt-2 mb-n2 flip rotate-280" alt="" loading="lazy"/> </div> </div> </div> <span class="o_store_link d-md-flex justify-content-md-center"> <a class="mx-md-3 px-3 dropdown-item" href="/it_IT/trial?industry"><i class="fa fa-cube fa-fw me-2"></i>Carica tutti i settori</a> </span> </div> </li> <li class="dropdown"> <a href="#" aria-label="Community: usa il menu a tendina per trovare i link alle pagine relative alla community." data-bs-toggle="dropdown" data-bs-display="static" aria-expanded="false" class="dropdown-toggle">Community</a> <div class="start-0 dropdown-menu o_secondary_nav pb-0" data-bs-parent="o_primary_nav"> <div class="container"> <div class="row"> <div class="col-lg-3 o_learn_com"> <div 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margin-top: -3px;" class="custom-tiktok" viewBox="0 0 2859 3333" shape-rendering="geometricPrecision" text-rendering="geometricPrecision" image-rendering="optimizeQuality" fill-rule="evenodd" clip-rule="evenodd" fill="currentColor"><path d="M2081 0c55 473 319 755 778 785v532c-266 26-499-61-770-225v995c0 1264-1378 1659-1932 753-356-583-138-1606 1004-1647v561c-87 14-180 36-265 65-254 86-398 247-358 531 77 544 1075 705 992-358V1h551z"></path></svg> </a> <a target="_blank" href="//podcast.odoo.com" class="d-inline dropdown-item"><i class="fa fa-fw fa-spotify" focusable="false"></i><span class="visually-hidden sr-only">Spotify</span></a> </div> <div> <a class="d-inline dropdown-item" href="tel:+3222903490"><i class="fa fa-phone text-muted me-1"></i>+32 2 290 34 90</a> <a target="_blank" class="d-inline dropdown-item" href="https://wa.me/85264491993"><i class="fa fa-whatsapp me-1"></i> Contattaci su WhatsApp</a><div class="o_schedule_demo w-auto"> <a target="_blank" href="/it_IT/appointment?filter_appointment_type_ids=%255B5542,%2B5543,%2B4497%255D" class="dropdown-item d-inline text-start"> <i class="fa fa-calendar text-muted"></i> Richiedi una demo </a> </div> </div> </span> </div> </li> <li><a href="/it_IT/pricing">Prezzi </a></li> <li><a href="/it_IT/help">Aiuto</a></li> </ul> </div> </header> <main> <div id="wrap" class="js_hr_recruitment"> <section class="bg-200 py-3"> <div class="container"> <a href="/it_IT/jobs"><i class="fa fa-arrow-left me-2"></i>Jobs</a> </div> </section> <section class="o_bg_cover o_bg_arch5" style="background-position: 50% 50%;"> <div class="container"> <div class="row"> <div class="col-sm-10 col-lg-8 py-5"> <h1 data-job-id="694">Customer Support Analyst (ERP Support)</h1> <div class="o_job_infos"> <span> <address class="o_portal_address mb-0"> <div class="gap-2" itemscope="itemscope" itemtype="http://schema.org/PostalAddress"> <div class="d-flex align-items-baseline gap-1"> <i class="fa fa-map-marker fa-fw" role="img" aria-label="Indirizzo" title="Indirizzo"></i> <span class="w-100 lh-sm text-break d-block" itemprop="streetAddress">401 & 402, 4th Floor, IT Tower 3, InfoCity, Gandhinagar 382007, Gujarat GJ, India</span> </div> <div itemprop="telephone"></div> </div> <div> </div> </address></span> <i class="fa fa-fw fa-users" role="img" aria-label="Address" title="Address"></i> <span>Services / Business Support</span> </div> </div> </div> </div> </section> <div><section class="o_gradient pt-5 o_colored_level o_we_force_no_transition" style="background-image: linear-gradient(150deg, rgb(113, 75, 103) 20%, rgb(80, 48, 71) 80%);"> <div class="container"> <div class="row"> <div class="col-lg-8 pb-5 o_colored_level"> <p class="lead text-white"><b>Are you ready to learn fast and have a real impact on the company?</b></p> <p class="lead text-200 mb-4"> Join Odoo, a growing software company with a <b>killer product</b>,<br>a <b>huge global community</b>, as well as a <b>fun and exciting work environment</b>.<br></p> <a href="/fr_FR/jobs/apply/customer-support-analyst-694" class="mt-3 me-3 btn btn-primary btn-lg" data-bs-original-title="" title="">Apply Now!</a> <a href="https://www.odoo.com/r/HRGuidebook" class="btn btn-beta btn-lg mt-3">Survival Guide</a> </div> <div class="col-lg-4 d-flex flex-column flex-sm-row flex-lg-column justify-content-between text-white pb-5"> <div> <h5 class="text-white mt-0 mb-1">Users of the Product</h5> <p class="mb-0">7,000,000</p> </div> <span class="my-3 my-sm-0 border-top border-end d-lg-none"></span> <div> <h5 class="text-white mt-0 mb-1">Company Growth</h5> <p class="mb-0">60% Year over year</p> </div> <span class="my-3 my-sm-0 border-top border-end d-lg-none"></span> <div> <h5 class="text-white mt-0 mb-1">Company Maturity</h5> <p class="mb-0">Profitable</p> </div> </div> </div> </div> </section> <section class="bg-white o_colored_level"> <div class="container"> <div class="row my-5"> <div class="col-12 my-4 o_colored_level"> <h2 class="m-0">What do we look for?</h2></div> <div class="col-lg-7 mb-5 o_colored_level"> <p>As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service. </p><p><br>Your mission will consist of helping our software's users by investigating to provide them with the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat, and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of requests.</p><p><br>Indeed, you will closely collaborate with internal teams such as Consultants, Sales, or Developers. In a nutshell, you will be the key point between the end-users and Odoo.<br><br></p> </div> <div class="col-lg-4 offset-lg-1 mb-5 o_colored_level"> <div class="row"> <div class="s_rating col-sm-6 col-md-4 col-lg-12 mb-4 o_colored_level" data-name="Rating"> <div class="s_rating_squares s_rating_4 s_rating_1x small"> <h6 class="mb-1">Business Knowledge<i class="fa fa-1x text-primary"></i> </h6><div class="s_rating_bar"></div> <i class="fa fa-star" data-bs-original-title="" title="" aria-describedby="tooltip371523"></i> <i class="fa fa-star"></i> <i class="fa fa-star"></i> <i class="fa fa-star"></i> <i class="fa fa-star"></i> </div> <hr class="mt-4 mb-0 py-0 d-sm-none"> </div> <div class="s_rating col-sm-6 col-md-4 col-lg-12 mb-4 o_colored_level" data-name="Rating"> <div class="s_rating_squares s_rating_2 s_rating_1x small"> <h6 class="mb-1">Technical Skills</h6> <div class="s_rating_bar"></div> </div> <hr class="mt-4 mb-0 py-0 d-sm-none"> <i class="fa fa-star"></i> <i class="fa fa-star"></i> <i class="fa fa-star"></i> <i class="fa fa-star-o"></i> <i class="fa fa-star-o"></i> </div> <div class="s_rating col-sm-6 col-md-4 col-lg-12 mb-4 o_colored_level" data-name="Rating"> <div class="s_rating_squares s_rating_5 s_rating_1x small"> <h6 class="mb-1">Autonomy</h6> <div class="s_rating_bar"></div> <i class="fa fa-star"></i> <i class="fa fa-star"></i> <i class="fa fa-star"></i> <i class="fa fa-star"></i> <i class="fa fa-star"></i> </div> <hr class="mt-4 mb-0 py-0 d-sm-none"> </div> <div class="s_rating col-sm-6 col-md-4 col-lg-12 mb-4 o_colored_level" data-name="Rating"> <div class="s_rating_squares s_rating_5 s_rating_1x small"> <h6 class="mb-1">Variability of the Job</h6> <div class="s_rating_bar"></div> <i class="fa fa-star"></i> <i class="fa fa-star"></i> <i class="fa fa-star"></i> <i class="fa fa-star"></i> <i class="fa fa-star"></i> </div> <hr class="mt-4 mb-0 py-0 d-sm-none"> </div> <div class="s_rating col-sm-6 col-md-4 col-lg-12 mb-4 o_colored_level" data-name="Rating"> <div class="small s_rating_squares s_rating_1x s_rating_5"> <h6 class="mb-1">Quality of Product / Tools</h6> <div class="s_rating_bar"></div> <i class="fa fa-star"></i> <i class="fa fa-star"></i> <i class="fa fa-star"></i> <i class="fa fa-star"></i> <i class="fa fa-star"></i> </div> </div> </div> </div> </div> </div> <section class="bg-200 pb-4 o_colored_level"> <div class="container"> <div class="row mt-n5"> <div class="col-md-6 col-lg-4 mb-5 o_colored_level"> <div class="card"> <div class="card-header o_gradient_beta py-3 px-4"> <h6 class="m-0 text-white text-uppercase">Responsibilities</h6> </div> <ul class="list-group list-group-flush"> <li class="list-group-item px-4">Help customers with their use of Odoo Business Apps<br></li> <li class="list-group-item px-4">Solve functional problems by investigating<br></li><li class="list-group-item px-4">Engage with our visitors and leads (Live chat)<br></li> <li class="list-group-item px-4">Ensure customers' satisfaction<br></li> <li class="list-group-item px-4">Improve customers's experience<br></li><li class="list-group-item px-4">Contribute to the improvement of our product & all documentation </li><li class="list-group-item px-4">Side projects (recruit and onboard new colleagues, give training, ...)<br></li> </ul> </div> </div> <div class="col-md-6 col-lg-4 mb-5 o_colored_level"> <div class="card"> <div class="card-header o_gradient_beta py-3 px-4"><h6 class="m-0 text-white text-uppercase">Must Have</h6></div> <ul class="list-group list-group-flush"> <li class="list-group-item px-4">1+ years of experience in similar field</li><li class="list-group-item px-4">Bachelor or Master degree </li><li class="list-group-item px-4">IT & Business Affinity<br></li><li class="list-group-item px-4">Customer oriented<br></li> <li class="list-group-item px-4">Autonomous and fast learner<br></li><li class="list-group-item px-4">Fluent in English</li><li class="list-group-item px-4">Solution minded</li></ul> </div> </div> <div class="col-md-6 col-lg-4 mb-5 o_colored_level"> <div class="card border-0"> <div class="card-header o_gradient_beta py-3 px-4"><h6 class="m-0 text-white text-uppercase">Nice to Have</h6></div> <ul class="list-group list-group-flush"> <li class="list-group-item px-4">Good knowledge of business processes<br></li> <li class="list-group-item px-4">Technical knowledge (XML, Python, JS)</li></ul> </div> </div> </div> </div> </section> <section class="bg-white o_colored_level" style="background-image: none;"> <div class="container"> <div class="row my-4"> <div class="col-lg-8 my-5 o_colored_level"> <h2 class="mt-0 mb-4">Why should you say 'YES' to this job?</h2> <ul><li>2 weeks of intensive functional training with final certification</li><li>You will contribute to the improvement of our software Odoo by escalating good feedback</li><li>You will be delivering the best support experience to clients they have never had before!</li><li>None of your work days will be the same, guarantee! <br><br></li></ul> </div> <div class="col-lg-4 d-flex flex-column flex-md-row flex-lg-column justify-content-between mb-5 mt-lg-5 o_colored_level"> <div> <h5 class="mb-1">The Odoo culture</h5> <p class="mb-2">Building a company we love.</p> <a href="http://www.slideshare.net/openobject/the-odoo-culture" class="link-primary small" target="_blank"><b>READ</b><i class="fa fa-long-arrow-right ms-2"></i></a> </div> <span class="my-3 my-md-0 border-top border-end"></span> <div> <h5 class="mb-1">Who is your manager?</h5> <p class="mb-2">Being a team leader at Odoo.</p> <a href="http://www.slideshare.net/openobject/be-a-team-leader-not-a-manager" class="link-primary small" target="_blank"><b>READ</b><i class="fa fa-long-arrow-right ms-2"></i></a> </div> <span class="my-3 my-md-0 border-top border-end"></span> <div> <h5 class="mb-1">The founder’s story</h5> <p class="mb-2">From 1 to 250 employees in 5 years.</p> <a href="https://www.linkedin.com/pulse/20140818150823-57131497-how-i-grew-from-1-to-250-employees-in-5-years?trk=prof-post" class="link-primary small" target="_blank"><b>READ</b><i class="fa fa-long-arrow-right ms-2"></i></a> </div> </div> </div> </div> </section> <section class="o_colored_level pt0" style="background-image: none;"> <div class="container"> <div class="row my-5"> <div class="col-12 o_colored_level"> <h2 class="mt-2">What do we offer?</h2> </div> <div class="col-md-6 col-lg-4 mt-5 mb-4 o_colored_level"> <div class="card text-center"> <div class="card-header bg-200"> <i class="fa fa-2x fa-gift o-icon text-violet-dark bg-white shadow border-0 mt-n5"></i> </div> <div class="card-body"> <h5>Compensation & Perks</h5> <p>A full-time position<br> with an attractive salary package.</p> </div> </div> </div><div class="col-md-6 col-lg-4 mt-5 mb-4 o_colored_level"> <div class="card text-center"> <div class="card-header bg-200"> <i class="fa fa-2x o-icon text-violet-dark bg-white shadow border-0 mt-n5 fa-home" data-bs-original-title="" title="" aria-describedby="tooltip335874"></i> </div> <div class="card-body"> <h5>Paid leaves </h5> <p class="mb-0">5 Days working week, 24 paid leaves and public holidays as per the IT Industry</p> </div> </div> </div> <div class="col-md-6 col-lg-4 mt-5 mb-4 o_colored_level"> <div class="card text-center"> <div class="card-header bg-200"> <i class="fa fa-2x o-icon text-violet-dark bg-white shadow border-0 mt-n5 fa-map-marker"></i> </div> <div class="card-body"> <h5>Prime location </h5> <p>Work at the best location with easy transportation connectivity<br></p></div></div></div><div class="col-md-6 col-lg-4 mt-5 mb-4 o_colored_level"> <div class="card text-center"> <div class="card-header bg-200"> <i class="fa fa-2x fa-line-chart o-icon text-violet-dark bg-white shadow border-0 mt-n5"></i> </div> <div class="card-body"> <h5 class="pb4">Training</h5> <p>8 hrs of training every month to stay updated with the product and technology</p> </div> </div> </div> <div class="col-md-6 col-lg-4 mt-5 mb-4 o_colored_level"> <div class="card text-center"> <div class="card-header bg-200"> <i class="fa fa-2x fa-coffee o-icon text-violet-dark bg-white shadow border-0 mt-n5"></i> </div> <div class="card-body"> <h5>Eat & Drink</h5> <p>Tea, coffee and snacks<br> provided all day.</p> </div> </div> </div><div class="col-md-6 col-lg-4 mt-5 mb-4 o_colored_level"> <div class="card text-center"> <div class="card-header bg-200"> <i class="fa fa-2x fa-glass o-icon text-violet-dark bg-white shadow border-0 mt-n5"></i> </div> <div class="card-body"> <h5>Sponsored Events</h5> <p>Team outing, team lunch, festive celebrations and lots of team building activities<br></p> </div> </div> </div><div class="col-md-6 col-lg-4 mt-5 mb-4 o_colored_level"> <div class="card text-center"> <div class="card-header bg-200"> <i class="fa fa-2x fa-plane o-icon text-violet-dark bg-white shadow border-0 mt-n5"></i> </div> <div class="card-body"> 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Customer Support Analyst Jobs in Gandhinagar [Hiring Now] - Odoo