Email | Information Technology and Digital Services

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Common Teaching Space Technology</a> </li> </ul> <button class="c-site-menu__close-button" data-close>Site menu <span aira-hidden="true">×</span></button> </nav> </div> </div>  <article class="o-layout__main-content" id="ua-main-content" role="main"> <div class="region region-content"> <div data-drupal-messages-fallback class="hidden"></div><div id="block-sitelogin" class="block block-ua-foundation-blocks block-ua-foundation-site-auth-login"> <div class="c-login"> <a href="https://www.adelaide.edu.au/technology/caslogin?returnto=https://www.adelaide.edu.au/technology/your-services/email" class="c-login__link"><i class="fa fa-sign-in"></i> Login</a> </div> </div> <div id="block-breadcrumbs" class="block block-system block-system-breadcrumb-block"> <nav aria-label="You are here" role="navigation"> <ul class="c-breadcrumbs"> <li> <a href="https://www.adelaide.edu.au/">Home</a> </li> <li> <a href="https://www.adelaide.edu.au/technology">technology</a> </li> <li> <a href="/technology/your-services">Your Services</a> </li> <li> <span class="c-breadcrumbs--hidden">Current: </span> Email </li> </ul> </nav> </div> <div id="block-mainpagecontent" class="block block-system block-system-main-block"> <div><h1>Email</h1></div> <div class="o-layout__content-row"> <div class="o-layout__content-column-full"> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p class="u-lead-text">Your email account is integral to everyday life at the University - everything from enrolment and course information to general University updates are sent via your email account. It’s also a great place to keep in touch with fellow staff and students.</p> <h5 class="u-small-text text-align-center" id=""> </h5></div> </div> <div class="o-layout__content-column-full"> <div class="c-media-object__row is-full-width "> <section class="c-media-object__column"> <div class="c-media-object"> <div class="c-media-object__section"> <div class="c-media-object__image-wrapper"> <a href="https://outlook.office365.com/owa/adelaide.edu.au" class="c-media-object__image-link" title="Login to student email - image"> <img src="/technology/sites/default/files/styles/ua_landscape/public/student-email.jpg?itok=J-x8--rk" width="1166" height="875" alt="Login to student email, calendar and docs" loading="lazy" typeof="foaf:Image" class="image-style-ua-landscape" /> </a> </div> </div> <div class="c-media-object__section c-media-object__section--content"> <h2 class="c-media-object__heading"><a href="https://outlook.office365.com/owa/adelaide.edu.au">Login to student email</a></h2> <p>Quota: 50GB</p> <p>Powered by Microsoft Office 365.</p> <p><a class="c-btn c-btn--hollow c-btn--default-width c-btn--default-type" href="https://outlook.office365.com/owa/adelaide.edu.au">Login to student email</a></p> </div> </div> </section> <section class="c-media-object__column"> <div class="c-media-object"> <div class="c-media-object__section"> <div class="c-media-object__image-wrapper"> <a href="http://o365.adelaide.edu.au/" class="c-media-object__image-link" title="Login to staff email and calendar - image"> <img src="/technology/sites/default/files/styles/ua_landscape/public/staff-email.jpg?itok=jomMJju6" width="1166" height="875" alt="Login to staff email and calendar" loading="lazy" typeof="foaf:Image" class="image-style-ua-landscape" /> </a> </div> </div> <div class="c-media-object__section c-media-object__section--content"> <h2 class="c-media-object__heading"><a href="http://o365.adelaide.edu.au/">Login to staff email and calendar</a></h2> <p>Quota: 50GB</p> <p>Powered by Microsoft Office 365.</p> <p><a class="c-btn c-btn--hollow c-btn--default-width c-btn--default-type" href="http://o365.adelaide.edu.au/">Login to staff email and calendar</a></p> </div> </div> </section> </div> </div> <div class="o-layout__content-column-full"> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p><span>To access knowledge articles on Microsoft Office 365: log in to <a href="https://uniadelaide.service-now.com/myit">MyIT Portal</a></span></p></div> </div> <div class="o-layout__content-column-full"> <button class="c-accordion__toggle" data-expand-all="true" aria-controls="email-security--2">Expand All</button> <ul class="c-accordion js-accordion" id="email-security--2"> <li class="c-accordion__item" data-accordion-item> <a href="#email-distribution-list-management-staff-only" class="c-accordion__title"><h2 class="c-accordion__heading">Email distribution list management (staff only)</h2></a> <div class="c-accordion__content" data-tab-content id="email-distribution-list-management-staff-only"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>University email lists are managed by <a href="https://outlook.office.com/ecp/MyGroups/PersonalGroups.aspx?showhelp=false">Distribution Groups</a>.</p> <p>Click on the links below to submit a request to create a new distribution list or delete an existing distribution list, and to find support materials for more information.</p> <ul><li><a href="https://uniadelaide.service-now.com/myit?id=sc_cat_item&sys_id=305df3791b9fe1108fd10dc8ec4bcb27&sysparm_category=96cfdab8db02415027523632f3961944">To create a distribution list: complete the request form</a></li> <li><a href="https://uniadelaide.service-now.com/myit">To delete a distribution list: log a request via the MyIT Portal</a></li> <li><a href="https://uniadelaide.service-now.com/myit">To access knowledge articles on distribution lists: log in to MyIT Portal</a></li> </ul></div> </div> </div> </div> </li> <li class="c-accordion__item" data-accordion-item> <a href="#email-security" class="c-accordion__title"><h2 class="c-accordion__heading">Email Security</h2></a> <div class="c-accordion__content" data-tab-content id="email-security"> <div class="o-layout__content-column-full"> <div> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p><span><span><span><span><strong><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span><span>Email security</span></span></span></span></strong></span></span></span></span></p> <p><span><span><span><span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span>As part of our ongoing security focus at the University of Adelaide, email protection has been put into place by Mimecast.</span></span></span></span></span></span></span></p> <p><span><span><span><span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span>The Mimecast system is robust, performs sophisticated filtering, and integrates well with other recent security updates.</span></span></span></span></span></span></span></p> <p><span><span><span><span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span>There are three security features Mimecast performs at the University of Adelaide: </span></span></span></span></span></span></span></p> <ul><li><span><span><span><span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span>Email filtering</span></span></span></span></span></span></span></li> <li><span><span><span><span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span>External email warnings</span></span></span></span></span></span></span></li> <li><span><span><span><span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span>URL protection</span></span></span></span></span></span></span></li> </ul><p>To access knowledge articles on email security, log in to <a href="https://uniadelaide.service-now.com/myit">MyIT Portal</a>.</p> <p><span><span><span><span><strong><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span><span>Email filtering</span></span></span></span></strong></span></span></span></span></p> <p><span><span><span><span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span>If an incoming message is considered borderline suspicious (sometimes called “graymail”), it will be held for you by Mimecast and you will receive an automated email asking you to make a decision about its safety</span></span></span></span></span></span></span></p> <p><span><span><span><span><strong><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span>Acting on suspicious emails - it's your call</span></span></span></strong></span></span></span></span></p> <ul><li><span><span><span><span><span><span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span>All incoming and outgoing emails are filtered for malicious or phishing messages, spam, and other security-related issues. If nothing suspicious is detected, email(s) will be delivered normally. If a message is suspicious, it will be held for you and you will receive an automated email asking you to make a decision about its safety</span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span>Notifications for held messages will be sent each morning, and each hour during business hours. You will only receive a notification if a message is being held for you.</span></span></span></span></span></span></span></span></li> </ul><p><span><span><span><span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span>Check each message carefully and choose one of the following options, which will apply to all future emails from this sender:</span></span></span> </span></span></span></span></p> <ul><li><span><span><span><span><span><span><strong><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span>Permit / Permit all</span></span></strong><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span> - you agree that the email(s) are from safe/recognised senders and can be released.</span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><strong><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span>Release / Release all </span></span></strong><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span>- you allow this/these email(s) to be released once from this sender (future messages from these senders will be held).</span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><strong><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span>Block / Block all</span></span></strong><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span> - always block messages from this or all of these senders.</span></span></span></span></span></span></span></span></li> </ul><p><span><span><span><span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span>Note: If you block a sender and then determine that the sender is safe, you will need to log a request </span></span></span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span>via the <a href="https://uniadelaide.service-now.com/myit">MyIT Portal</a> to request for the sender become un-blocked.</span></span></span></span></span></span></span></p> <p><span><span><span><span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span>The decision you make on your email notifications will not determine the outcome for other people receiving the same email. For example, if I block a sender, I will no longer receive their emails, but other people will.</span></span></span></span></span></span></span></p> <p><span><span><span><span><strong><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span><span>External email warnings</span></span></span></span></strong></span></span></span></span></p> <p><span><span><span><span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span><span>Sophisticated cyber criminals attempt to feign emails to appear as if it is internal and official, often impersonating Executive, IT or HR staff. Mimecast will highlight when an email is sent from outside the University with a warning banner</span></span></span></span><span>. </span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span><span>The aim is to increase your awareness as a user of potentially harmful content embedded in email, and malicious links found in attachments.</span></span></span></span></span></span></span></span></p> <p><span><span><span><span><strong><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span>Acting on suspicious emails - it's your call</span></span></span></strong></span></span></span></span></p> <ul><li><span><span><span><span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span><span>If you see a warning on top of your email, it means it came from outside the University of Adelaide. </span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span><span>When clicking on links or opening attachments, please be extra careful. Only click on links or open attachment if you trust the sender and the nature of the email.</span></span></span></span></span></span></span></span></li> </ul><p><span><span><span><span><strong><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span><span>URL protection </span></span></span></span></strong></span></span></span></span></p> <p><span><span><span><span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span><span>Malicious parties often attempt to entice users to click on links in emails that may cause harm to your computer and the organisation. They may lead you to a fake login site, or force downloading and running of a malicious file. </span></span></span></span></span></span></span></span></p> <p><span><span><span><span><strong><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span>Acting on suspicious emails - it's your call</span></span></span></strong></span></span></span></span></p> <ul><li><span><span><span><span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span><span>Mimecast performs a pre-scan of the URL to determine whether it could be dangerous. If the link is determined to be safe, it will silently redirect you to the original link. </span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span><span>If the link is determined to be potentially harmful, you’ll be asked to decide if you’re happy to continue to the website, or if you want to change your mind.</span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span><span>By prompting you to think before you click, you can help to strengthen our defences.</span></span></span></span></span></span></span></span></li> </ul><p><span><span><span><span><strong><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span>Further information</span></span></span></strong></span></span></span></span></p> <p><span><span><span><span><span lang="EN-NZ" xml:lang="EN-NZ" xml:lang="EN-NZ"><span><span>If you need assistance, l</span></span></span></span>og a request via the <a href="https://uniadelaide.service-now.com/myit ">MyIT Portal</a>.</span></span></span></p> <p> </p></div> </div> </div> </div> </li> </ul> </div> </div> </div> </div> </article> </div> </main>  <footer class="o-layout__local-footer"> <div class="o-layout__container"> <div class="c-local-footer" data-irxtracking-link-category-group="Local footer"> <div class="c-local-footer__container"> <section class="is-first-column region region-local-footer-first c-local-footer__column"> <div id="block-localfootertitleblock" class="block block-block-content block-block-content79c8a102-cd2e-43a9-b60a-e89117e08c19"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p class="u-lead-text">Information Technology and<br /> Digital Services</p></div> </div> </section> <section class="is-second-column region region-local-footer-second c-local-footer__column"> 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