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Reinstall Windows - Microsoft Support
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href="/en-us/windows/view-your-data-on-the-privacy-dashboard-03d3e27f-1981-5ff4-ba1c-d6b1031ae433">View your data on the privacy dashboard​</a> </li> </ul> </div> </div> <main id="supArticleContent" class="col-3-5 supLeftNavArticleContent" data-bi-area="content" tabindex="-1"> <header class="ocpArticleTitleSection" aria-labelledby="page-header" role="banner"> <h1 id="page-header" class="">Reinstall Windows</h1> </header> <section class="supAppliesToSection" ms.cmpgrp="applies_to" aria-label="Products this article applies to" dir="ltr"> <div id="supAppliesToTableContainer"> <details id="supAppliesToList"><summary aria-label="Press the Enter key to expand the full list of Office versions that this help article applies to." class="contentToggle">Applies To</summary><span class="appliesToItem">Windows 11</span> <span class="appliesToItem">Windows 10</span> </details> </div> </section> <div class="ocpArticleContent"> <div class="ucsPromotionContainer"></div> </div> <div id="ucsRailInlineContainer"></div> <article class="ocpArticleContent"><section class="ocpIntroduction"> <p></p> <div class="supTabControl" id="WindowsVersion" tab-control-with-os-targeting="false" tab-control-with-office-version-targeting="false" tab-control-with-windows-version-targeting="true"> <div class="supTabControlHeaderContainer"> <div role="tablist" ms.pagearea="Body" ms.cmpgrp="tabs" ms.interactiontype="11" class="supTabControlHeader " ms.defaulttab="WindowsVersion," ms.activetab="WindowsVersion,Windows10"><a href="javascript:" role="tab" data-bi-bhvr="TAB" targeted-os="" targeted-office-version="" targeted-windows-version="" tab-hash="WindowsVersion=Windows_11" referenced-content-position="1" aria-label="Windows 11" id="WindowsVersion-supTabControlHeader-1" class="supTabControlTabHeader supTabControlHeaderActive" name="windowsversion=windows_11" aria-selected="true">Windows 11</a><a href="javascript:" role="tab" data-bi-bhvr="TAB" targeted-os="" targeted-office-version="" targeted-windows-version="Windows10" tab-hash="WindowsVersion=Windows_10" referenced-content-position="2" aria-label="Windows 10" id="WindowsVersion-supTabControlHeader-2" class="supTabControlTabHeader" name="windowsversion=windows_10" aria-selected="false">Windows 10</a></div> </div> <div class="supTabControlContent"> <div id="WindowsVersion-supTabControlContent-1" class="supTabControlTabContent"> <p>If you're having problems with Windows 11 on your PC or you want a fresh copy of Windows 11 without the clutter of old files or apps, you can reinstall Windows 11 to try and fix your issues and return your PC to a cleaner state.</p> <section aria-labelledby="ID0EDNBBDBD" class="ocpSection"> <h2 id="ID0EDNBBDBD" class="">Check your disk space</h2> <p>If your PC isn't performing as expected or if you're having issues with Windows 11, it may be because of low disk space. Before you reinstall Windows 11, try freeing up disk space to see if that helps. For more info, see <a href="/en-us/windows/free-up-drive-space-in-windows-85529ccb-c365-490d-b548-831022bc9b32" class="ocpArticleLink" data-bi-type="anchor">Free up drive space in Windows</a>.</p> </section> <section aria-labelledby="ID0EDLBBDBD" class="ocpSection"> <h2 id="ID0EDLBBDBD" class="">Before you begin</h2> </section> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EJBBDBD-button" aria-controls="ID0EJBBDBD-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">Make sure you back up your data </div></button></h2> <div class="ocpebw" id="ID0EJBBDBD-panel" aria-labelledby="ID0EJBBDBD-button" role="region"> <div class="ocpExpandoBody"> <p>If you have personal data and files that you want to save, back them up to an external hard drive, USB thumb drive, SD card, or cloud location (such as OneDrive) before you begin to reinstall Windows 11.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EHBBDBD-button" aria-controls="ID0EHBBDBD-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">Make sure Windows 11 is activated</div></button></h2> <div class="ocpebw" id="ID0EHBBDBD-panel" aria-labelledby="ID0EHBBDBD-button" role="region"> <div class="ocpExpandoBody"> <p>Windows 11 must be activated after it’s reinstalled. Usually this happens automatically after you go online. For more info, see "Activating after reinstalling Windows" in <a href="/en-us/windows/activate-windows-c39005d4-95ee-b91e-b399-2820fda32227" class="ocpArticleLink" data-bi-type="anchor">Activate Windows</a>.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EFBBDBD-button" aria-controls="ID0EFBBDBD-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">You’ll need to link your Microsoft account to your digital license before you reinstall Windows</div></button></h2> <div class="ocpebw" id="ID0EFBBDBD-panel" aria-labelledby="ID0EFBBDBD-button" role="region"> <div class="ocpExpandoBody"> <p>In Windows 11, you must link your Microsoft account to the Windows 11 digital license on your PC before you can reactivate Windows. For more info, see "Associate your Windows license with your Microsoft account" in <a href="/en-us/windows/reactivating-windows-after-a-hardware-change-2c0e962a-f04c-145b-6ead-fb3fc72b6665" class="ocpArticleLink" data-bi-type="anchor">Reactivating Windows after a hardware change</a>.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EDBBDBD-button" aria-controls="ID0EDBBDBD-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">You'll need to reactivate Windows 11 if you've made a significant hardware change to your PC</div></button></h2> <div class="ocpebw" id="ID0EDBBDBD-panel" aria-labelledby="ID0EDBBDBD-button" role="region"> <div class="ocpExpandoBody"> <p>If you reinstall Windows 11 after you make a significant hardware change to your PC (such as replacing the motherboard), it may no longer be activated. You can use the Activation troubleshooter to reactivate Windows. For more info, see <a href="/en-us/windows/using-the-windows-activation-troubleshooter-d717cdff-cf19-9770-7198-40119c2a696c" class="ocpArticleLink" data-bi-type="anchor">Using the Activation troubleshooter</a>.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EBBBDBD-button" aria-controls="ID0EBBBDBD-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">You’ll need to reinstall the edition of Windows that matches your license </div></button></h2> <div class="ocpebw" id="ID0EBBBDBD-panel" aria-labelledby="ID0EBBBDBD-button" role="region"> <div class="ocpExpandoBody"> <p>When you reinstall Windows 11, you'll need to select the edition of Windows that matches your digital license. For example, if you’re running Windows 11 Home, you’ll need to install Windows 11 Home again.</p> <p>To see which edition of Windows you're running, go to <b class="ocpUI">Start </b><span class="icon-fluent icon-windowslogo" aria-hidden="true"></span> > <b class="ocpUI">Settings </b><span class="icon-fluent icon-settingsapp" aria-hidden="true"></span> > <b class="ocpUI">System </b><span class="icon-fluent icon-activedockbottom" aria-hidden="true"></span> > <b class="ocpUI">About </b><span class="icon-fluent icon-info" aria-hidden="true"></span>. Your edition is listed under <b class="ocpUI">Windows specifications</b>.</p> </div> </div> <section aria-labelledby="ID0EDHBBBBDBD" class="ocpSection"> <h3 id="ID0EDHBBBBDBD" class="">Types of reinstalls for Windows 11</h3> <p>The following chart provides info about the different options that you can choose for each type of reinstall including what happens to your apps, files, personal data, and how much disk space is required for the reinstall. Use this chart to help you decide which option to use to reinstall Windows 11.</p> <p>We recommend that you first try to "<a href="#bkmk_reset_windows_10" class="ocpInlineLink" aria-label=" Reset Windows 11" data-bi-type="anchor">Reset Windows 11</a>," then, if needed, "<a href="#bkmk_reinstall_windows_10_using_installation_media" class="ocpInlineLink" aria-label=" Reinstall Windows 11 " data-bi-type="anchor">Reinstall Windows 11 </a><a href="#bkmk_reinstall_windows_10_using_installation_media" class="ocpInlineLink" aria-label=" using installation media" data-bi-type="anchor">using installation media</a>," and then, if needed, try a "<a href="#bkmk_clean_install_of_windows_10_using_installation_media" class="ocpInlineLink" aria-label=" Clean install of Windows 11 using installation media" data-bi-type="anchor">Clean install of Windows 11 using installation media</a>."</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Notes: </b></p> <ul class="ocpAlertSectionListContainer"> <li> <p>Reinstalling Windows 11 using installation media while choosing to ‘Keep nothing’ (a clean install) will automatically enable <a href="https://techcommunity.microsoft.com/t5/Storage-at-Microsoft/Windows-10-and-reserved-storage/ba-p/428327" target="_blank" class="ocpExternalLink" data-bi-type="anchor">reserved storage</a> if the partition you reinstall Windows to is 20GB or larger. Reserved storage sets aside disk space to be used by updates, apps, temporary files, and system caches, thus improving the day-to-day function of your PC by ensuring that critical OS functions always have access to disk space.</p> </li> <li> <p>For devices with reserved storage, a reset or reinstall will first use the reserved storage space before using other disk space. For more info, see <a href="/en-us/windows/how-reserved-storage-works-in-windows-5bc98443-0711-8038-4621-6a18ddc904f2" class="ocpArticleLink" data-bi-type="anchor">How reserved storage works in Windows</a>.</p> </li> </ul> </div> <table aria-label="" class="banded"> <tbody> <tr> <td> <p> <b class="ocpLegacyBold">Reinstall type</b> </p> </td> <td> <p> <b class="ocpLegacyBold">Reinstall options you can choose</b> </p> </td> <td> <p> <b class="ocpLegacyBold">What happens to your apps</b> </p> </td> <td> <p> <b class="ocpLegacyBold">What happens to your personal</b> <b class="ocpLegacyBold"> data stored under </b> <b class="ocpLegacyBold">\Users</b> </p> </td> <td> <p> <b class="ocpLegacyBold">What happens to data stored in other folders or drives</b> </p> </td> <td> <p> <b class="ocpLegacyBold">Disk space required</b> </p> </td> </tr> <tr> <td> <p> <a href="#bkmk_reset_windows_10" class="ocpInlineLink" aria-label=" Reset Windows 11" data-bi-type="anchor">Reset Windows 11</a> </p> <p></p> </td> <td> <p>Keep my files<b class="ocpLegacyBold"> </b></p> </td> <td> <p>Apps that didn't come with your PC are removed.</p> </td> <td> <p>Preserved</p> </td> <td> <p>Preserved</p> </td> <td> <p>Medium</p> </td> </tr> <tr> <td> <p> <a href="#bkmk_reset_windows_10" class="ocpInlineLink" aria-label=" Reset Windows 11" data-bi-type="anchor">Reset Windows 11</a> </p> </td> <td> <p>Remove everything<b class="ocpLegacyBold"> </b></p> </td> <td> <p>Apps that didn't come with your PC are removed.</p> </td> <td> <p>Deleted</p> </td> <td> <p>Deleted</p> </td> <td> <p>Low</p> </td> </tr> <tr> <td> <p> <a href="#bkmk_reinstall_windows_10_using_installation_media" class="ocpInlineLink" aria-label=" Reinstall Windows 11 using installation media" data-bi-type="anchor">Reinstall Windows 11 using installation media</a> </p> </td> <td> <p>Keep Everything (Default)</p> </td> <td> <p>All apps and settings are preserved.</p> </td> <td> <p>Preserved</p> </td> <td> <p>Preserved</p> </td> <td> <p>High</p> </td> </tr> <tr> <td> <p> <a href="#bkmk_reinstall_windows_10_using_installation_media" class="ocpInlineLink" aria-label=" Reinstall Windows 11 using installation media" data-bi-type="anchor">Reinstall Windows 11 using installation media</a> </p> </td> <td> <p>Keep Personal Data</p> </td> <td> <p>All apps are removed.</p> </td> <td> <p>Preserved</p> </td> <td> <p>Preserved</p> </td> <td> <p>Medium</p> </td> </tr> <tr> <td> <p> <a href="#bkmk_reinstall_windows_10_using_installation_media" class="ocpInlineLink" aria-label=" Reinstall Windows 11 using installation media" data-bi-type="anchor">Reinstall Windows 11 using installation media</a> </p> </td> <td> <p>Keep Nothing</p> </td> <td> <p>All apps are removed.</p> </td> <td> <p>Deleted</p> </td> <td> <p>Deleted</p> </td> <td> <p>Low</p> </td> </tr> <tr> <td> <p> <a href="#bkmk_clean_install_of_windows_10_using_installation_media" class="ocpInlineLink" aria-label=" Clean install of Windows 11 using installation media" data-bi-type="anchor">Clean install of Windows 11 using installation media</a> </p> </td> <td> <p>N/A</p> <p>(This reinstall option deletes and recreates all disk partitions.)</p> </td> <td> <p>Deleted</p> </td> <td> <p>Deleted</p> </td> <td> <p>Deleted</p> </td> <td> <p>Very low</p> </td> </tr> </tbody> </table> </section> <section aria-labelledby="ID0EDFBBBBDBD" class="ocpSection"> <h3 id="ID0EDFBBBBDBD" class="">Reset Windows 11</h3> <p>This option will take your device back to a state similar to when you turned it on for the first time, removing programs you have installed and removing personal files, depending on which option you select. Windows will handle everything automatically, and you won’t need to use an external storage device. Resetting your device is less impactful than the clean install option, though it will require sufficient disk space.</p> <p>You can reset your PC from Settings or the Windows Recovery Environment (WinRE), which can be accessed through the sign-in screen. For the steps to reset Windows 11, see <a href="/en-us/windows/reset-or-reinstall-windows-cd352bd8-4cb6-411a-f2f5-1814bd8d453c" class="ocpArticleLink" data-bi-type="anchor">Reset or reinstall Windows</a>.</p> <p>If your PC doesn’t have sufficient space available to reset Windows 11, you’ll receive a notification. In this scenario, either free up additional space or use the steps in the next section to reinstall Windows 11.</p> </section> <section aria-labelledby="ID0EFDBBBBDBD" class="ocpSection"> <h3 id="ID0EFDBBBBDBD" class="">Reinstall Windows 11 using installation media</h3> <p>This option will use a tool to create installation media which you can use to completely wipe the disk and install a fresh copy of Windows 11. This option requires you to use an external storage device such as a USB drive, and will give you an option to choose what to keep during installation. </p> <p>Before you begin, make sure you have the following:</p> <ul> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>An internet connection</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>An external storage device such as a USB drive, SD card, or external hard drive with at least 8GB of available space.</p> <meta itemprop="position" content="2"> </li> </ul> <section aria-labelledby="ID0EDDBDBBBBDBD" class="ocpSection"> <h4 id="ID0EDDBDBBBBDBD" class="">Create the installation media</h4> <p>First, create the installation media that you'll use to reinstall Windows 11. </p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Make sure you've backed up any files on your device that you wish to save onto an external storage device such as a USB drive, SD card, or external hard drive, or upload your files to OneDrive.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note: </b>If you use an external storage device to back up files, make sure it’s a different one than the one you’ll be using to download Windows 10 installation media.</p> </div> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Download the Windows 11 installation media to a separate external storage device that has at least 8GB of available space. Everything on this drive will be deleted to complete the download, so make sure it’s empty before you proceed. Here's how:</p> <ol type="a" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>On a working PC, go to the <a href="https://www.microsoft.com/software-download/windows11" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Microsoft software download website</a> and select <b class="ocpUI">Download tool now</b>.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>When the download is complete, open the tool from your desktop, and then select <b class="ocpUI">Yes </b>when asked if you’d like to allow the app to make changes to your device.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>When the Windows 11 Setup guide appears, accept the license terms and agreements.</p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Create installation media (USB flash drive, DVD, or ISO file) for another PC</b>, and then select <b class="ocpUI">Next</b>.</p> <meta itemprop="position" content="4"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Choose a language, edition, and architecture (64-bit or 32-bit), and then select <b class="ocpUI">Next</b>.</p> <meta itemprop="position" content="5"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">USB flash drive</b>, and then select <b class="ocpUI">Next</b>.</p> <meta itemprop="position" content="6"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Follow the steps to create installation media, and then select <b class="ocpUI">Finish</b>.</p> <meta itemprop="position" content="7"> </li> </ol> <meta itemprop="position" content="2"> </li> </ol> </section> <section aria-labelledby="ID0EDBBDBBBBDBD" class="ocpSection"> <h4 id="ID0EDBBDBBBBDBD" class="">Use the installation media to reinstall Windows 11</h4> <p>Connect the installation media you created to your PC and reinstall Windows 11. </p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Open <b class="ocpUI">File Explorer </b><span class="icon-fluent icon-fileexplorer" aria-hidden="true"></span> and select the drive with the installation media.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>From the root directory of the drive, double-click setup.exe, and then select <b class="ocpUI">Yes </b>when asked if you’d like to allow the app to make changes to your device.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Change </b>to determine what to keep: Select one of the following options, and then select <b class="ocpUI">Next</b>:</p> <ul> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <b class="ocpUI">Keep personal files and apps</b> – This will preserve your personal data, apps, and settings.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <b class="ocpUI">Keep personal files only</b> – This will preserve your personal data and settings, but all your apps will be removed.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <b class="ocpUI">Keep nothing</b> – This will remove all personal data, settings, and apps.</p> <meta itemprop="position" content="3"> </li> </ul> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpWarning">Warning: </b>You cannot undo a reinstallation of Windows 10. Be sure to back up your files first if you choose the <b class="ocpUI">Keep nothing</b> option. </p> </div> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>To finish, select <b class="ocpUI">Install </b>to start reinstalling Windows 11 on your PC.</p> <meta itemprop="position" content="4"> </li> </ol> <p>Your PC will restart several times during the reinstallation.</p> </section> </section> <section aria-labelledby="ID0EFBBBBBDBD" class="ocpSection"> <h3 id="ID0EFBBBBBDBD" class="">Clean install of Windows 11 using installation media</h3> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpWarning">Warning: </b></p> <ul> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>A clean installation is an advanced option to help you start fresh on your device. We recommend following the below steps only if you're confident in making these changes. For more help, <a href="https://support.microsoft.com/contactus" target="_blank" class="ocpExternalLink" data-bi-type="anchor">contact support</a>.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>This will remove all your personal files, apps and drivers you installed, apps and customizations from your PC manufacturer, and changes you made in Settings.</p> <meta itemprop="position" content="2"> </li> </ul> </div> <p>This option will use a tool to create installation media which you can use to completely wipe the disk and install a fresh copy of Windows 11. This option requires you to use an external storage device such as a USB drive, and may take a few extra steps, though it will delete everything for the cleanest installation. This type of clean install deletes and recreates system partitions. It will delete all personal files on your device and the partition on your hard drive currently being used for your recovery drive.</p> <p>Before you begin, make sure you have the following:</p> <ul> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>An internet connection</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>An external storage device such as a USB drive, SD card, or external hard drive with at least 8GB of available space</p> <meta itemprop="position" content="2"> </li> </ul> <section aria-labelledby="ID0EDDBBBBBBDBD" class="ocpSection"> <h4 id="ID0EDDBBBBBBDBD" class="">Create the installation media</h4> <p>First, create the installation media that you'll use to perform a clean install of Windows 11. </p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Make sure you've backed up any files on your device that you wish to save onto an external storage device such as a USB drive, SD card, or external hard drive, or upload your files to OneDrive.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note: </b>If you use an external storage device to back up files, make sure it’s a different one than the one you’ll be using to download Windows 11 installation media.</p> </div> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Download the Windows 11 installation media to a separate 8GB-sized external storage device. Everything on this drive will be deleted to complete the download, so make sure it’s empty before you proceed. Here's how:</p> <ol type="a" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>On a working PC, go to the <a href="https://www.microsoft.com/software-download/windows11" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Microsoft software download website</a> and select <b class="ocpUI">Download tool now</b>.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>When the download is complete, open the tool from your desktop, and then select <b class="ocpUI">Yes </b>when asked if you’d like to allow the tool to make changes to your device.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>When the Windows 11 Setup guide appears, accept the license terms and agreements.</p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Create installation media (USB flash drive, DVD, or ISO file) from another PC</b>, and then select <b class="ocpUI">Next</b>.</p> <meta itemprop="position" content="4"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Choose a language, edition, and architecture (64-bit or 32-bit).</p> <meta itemprop="position" content="5"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Follow the steps to create installation media, and then select <b class="ocpUI">Finish</b>.</p> <meta itemprop="position" content="6"> </li> </ol> <meta itemprop="position" content="2"> </li> </ol> </section> <section aria-labelledby="ID0EDBBBBBBBDBD" class="ocpSection"> <h4 id="ID0EDBBBBBBBDBD" class="">Use the installation media to perform a clean install</h4> <p>Connect the installation media you created to your PC and perform a clean install of Windows 11. </p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Start </b><span class="icon-fluent icon-windowslogo" aria-hidden="true"></span> > <b class="ocpUI">Settings </b><span class="icon-fluent icon-settingsapp" aria-hidden="true"></span> > <b class="ocpUI">System </b><span class="icon-fluent icon-activedockbottom" aria-hidden="true"></span> > <b class="ocpUI">Recovery </b><span class="icon-fluent icon-resetdrive" aria-hidden="true"></span>.<br aria-hidden="true"><br aria-hidden="true"><a href="ms-settings:recovery?activationSource=SMC-Article-4000735" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-type="anchor">Open Recovery settings</a></p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Next to <b class="ocpUI">Advanced startup</b>, select <b class="ocpUI">Restart now</b>.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Use a device</b>, and then choose the device corresponding to the external storage device you’re using.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note: </b>If the <b class="ocpUI">Use a device</b> option isn’t available, visit your device manufacturer’s website for details on how to boot from a USB flash drive.</p> </div> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>When the first Windows screen appears, choose the options that best suit your needs, and then select <b class="ocpUI">Next</b>.</p> <meta itemprop="position" content="4"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Install now</b>, and then check the <b class="ocpUI">I accept</b> box. Select <b class="ocpUI">Next</b>, and then select <b class="ocpUI">Custom: Install Windows only (advanced)</b>. Your device will now display a list of drives and partitions. If multiple disks are displayed, you’ll only need to delete all partitions from the disk where you want to install Windows.</p> <meta itemprop="position" content="5"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Highlight each drive/partition in the list and select <b class="ocpUI">Delete</b>. When the Windows Setup notification appears, select <b class="ocpUI">OK</b>.</p> <meta itemprop="position" content="6"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Complete step 5 for every drive in the list except the one that says <b class="ocpUI">Unallocated Space</b>. When you’re finished, only Drive 0 Unallocated Space should remain.</p> <meta itemprop="position" content="7"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Next</b>.</p> <meta itemprop="position" content="8"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>The Windows setup screen will now display <b class="ocpUI">Installing Windows</b>. When the installation is complete, your device will restart. When this happens, it may try to restart from the external storage device. If the initial Windows setup screen requests you choose you language/keyboard layout, remove the external storage drive from your device and select <b class="ocpUI">OK</b>. This will restart your device.</p> <meta itemprop="position" content="9"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Once the installation is complete and your device has restarted, select the preferences and settings you’d like for your device.</p> <meta itemprop="position" content="10"> </li> </ol> </section> </section> </div> </div> <div id="WindowsVersion-supTabControlContent-2" class="supTabControlTabContent ocHidden"> <p>If you're having problems with Windows 10 on your PC or you want a fresh copy of Windows 10 without the clutter of old files or apps, you can reinstall Windows 10 to try and fix your issues and return your PC to a cleaner state.</p> <section aria-labelledby="ID0EDNBBBBD" class="ocpSection"> <h2 id="ID0EDNBBBBD" class="">Check your disk space</h2> <p>If your PC isn't performing as expected or if you're having issues with Windows 10, it may be because of low disk space. Before you reinstall Windows 10, try freeing up disk space to see if that helps. For more info, see <a href="/en-us/windows/free-up-drive-space-in-windows-85529ccb-c365-490d-b548-831022bc9b32" class="ocpArticleLink" data-bi-type="anchor">Free up drive space in Windows</a>.</p> </section> <section aria-labelledby="ID0EDLBBBBD" class="ocpSection"> <h2 id="ID0EDLBBBBD" class="">Before you begin</h2> </section> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EJBBBBD-button" aria-controls="ID0EJBBBBD-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">Make sure you back up your data </div></button></h2> <div class="ocpebw" id="ID0EJBBBBD-panel" aria-labelledby="ID0EJBBBBD-button" role="region"> <div class="ocpExpandoBody"> <p>If you have personal data and files that you want to save, back them up to an external hard drive, USB thumb drive, SD card, or cloud location (such as OneDrive) before you begin to reinstall Windows 10.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EHBBBBD-button" aria-controls="ID0EHBBBBD-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">Make sure Windows 10 is activated</div></button></h2> <div class="ocpebw" id="ID0EHBBBBD-panel" aria-labelledby="ID0EHBBBBD-button" role="region"> <div class="ocpExpandoBody"> <p>Windows 10 must be activated after it’s reinstalled. Usually this happens automatically after you go online. For more info, see "Activating after reinstalling Windows 10" in <a href="/en-us/windows/activate-windows-c39005d4-95ee-b91e-b399-2820fda32227" class="ocpArticleLink" data-bi-type="anchor">Activate Windows</a>.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note: </b>If Windows 10 was activated on your device after upgrading from Windows 7 or Windows 8.1, you have a digital license for Windows 10 that can automatically activate Windows 10 after you reinstall it. For more info, see "Activating after reinstalling Windows 10" in <a href="/en-us/windows/activate-windows-c39005d4-95ee-b91e-b399-2820fda32227" class="ocpArticleLink" data-bi-type="anchor">Activate Windows</a>.</p> </div> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EFBBBBD-button" aria-controls="ID0EFBBBBD-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">You’ll need to link your Microsoft account to your digital license before you reinstall Windows</div></button></h2> <div class="ocpebw" id="ID0EFBBBBD-panel" aria-labelledby="ID0EFBBBBD-button" role="region"> <div class="ocpExpandoBody"> <p>In Windows 10 (version 1607 or later), you must link your Microsoft account to the Windows 10 digital license on your PC before you can reactivate Windows. For more info, see "Associate your Windows 10 license with your Microsoft account" in <a href="/en-us/windows/reactivating-windows-after-a-hardware-change-2c0e962a-f04c-145b-6ead-fb3fc72b6665" class="ocpArticleLink" data-bi-type="anchor">Reactivating Windows after a hardware change</a>.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EDBBBBD-button" aria-controls="ID0EDBBBBD-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">You'll need to reactivate Windows 10 if you've made a significant hardware change to your PC</div></button></h2> <div class="ocpebw" id="ID0EDBBBBD-panel" aria-labelledby="ID0EDBBBBD-button" role="region"> <div class="ocpExpandoBody"> <p>If you reinstall Windows 10 after you make a significant hardware change to your PC (such as replacing the motherboard), it may no longer be activated. If you were running Windows 10 (Version 1607) before the hardware change, you can use the Activation troubleshooter to reactivate Windows. For more info, see <a href="/en-us/windows/using-the-windows-activation-troubleshooter-d717cdff-cf19-9770-7198-40119c2a696c" class="ocpArticleLink" data-bi-type="anchor">Using the Activation troubleshooter</a>.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note: </b>If you weren't running Windows 10 before making the hardware change, or if the troubleshooter can't re-activate Windows, <a href="https://support.microsoft.com/contactus" target="_blank" class="ocpExternalLink" data-bi-type="anchor">contact support</a>.</p> </div> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EBBBBBD-button" aria-controls="ID0EBBBBBD-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">You’ll need to reinstall the edition of Windows that matches your license </div></button></h2> <div class="ocpebw" id="ID0EBBBBBD-panel" aria-labelledby="ID0EBBBBBD-button" role="region"> <div class="ocpExpandoBody"> <p>When you reinstall Windows 10, you'll need to select the edition of Windows that matches your digital license. For example, if you’re running Windows 10 Home, you’ll need to install Windows 10 Home again.</p> </div> </div> <section aria-labelledby="ID0EDHBBBBBBD" class="ocpSection"> <h3 id="ID0EDHBBBBBBD" class="">Types of reinstalls for Windows 10</h3> <p>The following chart provides info about the different options that you can choose for each type of reinstall including what happens to your apps, files, personal data, and how much disk space is required for the reinstall. Use this chart to help you decide which option to use to reinstall Windows 10.</p> <p>We recommend that you first try to "<a href="#bkmk_reset_windows_10" class="ocpInlineLink" aria-label=" Reset Windows 10" data-bi-type="anchor">Reset Windows 10</a>," then, if needed, "<a href="#bkmk_reinstall_windows_10_using_installation_media" class="ocpInlineLink" aria-label=" Reinstall Windows 10 " data-bi-type="anchor">Reinstall Windows 10 </a><a href="#bkmk_reinstall_windows_10_using_installation_media" class="ocpInlineLink" aria-label=" using installation media" data-bi-type="anchor">using installation media</a>," and then, if needed, try a "<a href="#bkmk_clean_install_of_windows_10_using_installation_media" class="ocpInlineLink" aria-label=" Clean install of Windows 10 using installation media" data-bi-type="anchor">Clean install of Windows 10 using installation media</a>."</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Notes: </b></p> <ul class="ocpAlertSectionListContainer"> <li> <p>Starting with the Windows 10 May 2019 Update (version 1903), reinstalling Windows 10 using installation media while choosing to ‘Keep nothing’ (a clean install) will automatically enable <a href="https://techcommunity.microsoft.com/t5/Storage-at-Microsoft/Windows-10-and-reserved-storage/ba-p/428327" target="_blank" class="ocpExternalLink" data-bi-type="anchor">reserved storage</a> if the partition you reinstall Windows to is 20GB or larger. Reserved storage sets aside disk space to be used by updates, apps, temporary files, and system caches, thus improving the day-to-day function of your PC by ensuring that critical OS functions always have access to disk space.</p> </li> <li> <p>For devices with reserved storage, a reset or reinstall will first use the reserved storage space before using other disk space. For more info, see <a href="/en-us/windows/how-reserved-storage-works-in-windows-5bc98443-0711-8038-4621-6a18ddc904f2" class="ocpArticleLink" data-bi-type="anchor">How reserved storage works in Windows 10</a>.</p> </li> </ul> </div> <table aria-label="" class="banded"> <tbody> <tr> <td> <p> <b class="ocpLegacyBold">Reinstall type</b> </p> </td> <td> <p> <b class="ocpLegacyBold">Reinstall options you can choose</b> </p> </td> <td> <p> <b class="ocpLegacyBold">What happens to your apps</b> </p> </td> <td> <p> <b class="ocpLegacyBold">What happens to your personal</b> <b class="ocpLegacyBold"> data stored under </b> <b class="ocpLegacyBold">\Users</b> </p> </td> <td> <p> <b class="ocpLegacyBold">What happens to data stored in other folders or drives</b> </p> </td> <td> <p> <b class="ocpLegacyBold">Disk space required</b> </p> </td> </tr> <tr> <td> <p> <a href="#bkmk_reset_windows_10" class="ocpInlineLink" aria-label=" Reset Windows 10" data-bi-type="anchor">Reset Windows 10</a> </p> <p></p> </td> <td> <p>Keep my files<b class="ocpLegacyBold"> </b></p> </td> <td> <p>Apps that didn't come with your PC are removed.</p> </td> <td> <p>Preserved</p> </td> <td> <p>Preserved</p> </td> <td> <p>Medium</p> </td> </tr> <tr> <td> <p> <a href="#bkmk_reset_windows_10" class="ocpInlineLink" aria-label=" Reset Windows 10" data-bi-type="anchor">Reset Windows 10</a> </p> </td> <td> <p>Remove everything<b class="ocpLegacyBold"> </b></p> </td> <td> <p>Apps that didn't come with your PC are removed.</p> </td> <td> <p>Deleted</p> </td> <td> <p>Deleted</p> </td> <td> <p>Low</p> </td> </tr> <tr> <td> <p> <a href="#bkmk_reinstall_windows_10_using_installation_media" class="ocpInlineLink" aria-label=" Reinstall Windows 10 using installation media" data-bi-type="anchor">Reinstall Windows 10 using installation media</a> </p> </td> <td> <p>Keep Everything (Default)</p> </td> <td> <p>All apps and settings are preserved.</p> </td> <td> <p>Preserved</p> </td> <td> <p>Preserved</p> </td> <td> <p>High</p> </td> </tr> <tr> <td> <p> <a href="#bkmk_reinstall_windows_10_using_installation_media" class="ocpInlineLink" aria-label=" Reinstall Windows 10 using installation media" data-bi-type="anchor">Reinstall Windows 10 using installation media</a> </p> </td> <td> <p>Keep Personal Data</p> </td> <td> <p>All apps are removed.</p> </td> <td> <p>Preserved</p> </td> <td> <p>Preserved</p> </td> <td> <p>Medium</p> </td> </tr> <tr> <td> <p> <a href="#bkmk_reinstall_windows_10_using_installation_media" class="ocpInlineLink" aria-label=" Reinstall Windows 10 using installation media" data-bi-type="anchor">Reinstall Windows 10 using installation media</a> </p> </td> <td> <p>Keep Nothing</p> </td> <td> <p>All apps are removed.</p> </td> <td> <p>Deleted</p> </td> <td> <p>Deleted</p> </td> <td> <p>Low</p> </td> </tr> <tr> <td> <p> <a href="#bkmk_clean_install_of_windows_10_using_installation_media" class="ocpInlineLink" aria-label=" Clean install of Windows 10 using installation media" data-bi-type="anchor">Clean install of Windows 10 using installation media</a> </p> </td> <td> <p>N/A</p> <p>(This reinstall option deletes and recreates all disk partitions.)</p> </td> <td> <p>Deleted</p> </td> <td> <p>Deleted</p> </td> <td> <p>Deleted</p> </td> <td> <p>Very low</p> </td> </tr> </tbody> </table> </section> <section aria-labelledby="ID0EDFBBBBBBD" class="ocpSection"> <h3 id="ID0EDFBBBBBBD" class="">Reset Windows 10</h3> <p>This option will take your device back to a state similar to when you turned it on for the first time, removing programs you have installed and removing personal files, depending on which option you select. Windows will handle everything automatically, and you won’t need to use an external storage device. Resetting your device is less impactful than the clean install option, though it will require sufficient disk space.</p> <p>You can reset your PC from Settings or the Windows Recovery Environment (WinRE), which can be accessed through the sign-in screen. For the steps to reset Windows 10, see <a href="/en-us/windows/reset-or-reinstall-windows-cd352bd8-4cb6-411a-f2f5-1814bd8d453c" class="ocpArticleLink" data-bi-type="anchor">Reset or reinstall Windows</a>.</p> <p>If your PC doesn’t have sufficient space available to reset Windows 10, you’ll receive a notification. In this scenario, either free up additional space or use the steps in the next section to reinstall Windows 10.</p> </section> <section aria-labelledby="ID0EFDBBBBBBD" class="ocpSection"> <h3 id="ID0EFDBBBBBBD" class="">Reinstall Windows 10 using installation media</h3> <p>This option will use a tool to create installation media which you can use to completely wipe the disk and install a fresh copy of Windows 10. This option requires you to use an external storage device such as a USB drive, and will give you an option to choose what to keep during installation. </p> <p>Before you begin, make sure you have the following:</p> <ul> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>An internet connection</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>An external storage device such as a USB drive, SD card, or external hard drive with at least 8GB of available space.</p> <meta itemprop="position" content="2"> </li> </ul> <section aria-labelledby="ID0EDDBDBBBBBBD" class="ocpSection"> <h4 id="ID0EDDBDBBBBBBD" class="">Create the installation media</h4> <p>First, create the installation media that you'll use to reinstall Windows 10. </p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Make sure you've backed up any files on your device that you wish to save onto an external storage device such as a USB drive, SD card, or external hard drive, or upload your files to OneDrive.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note: </b>If you use an external storage device to back up files, make sure it’s a different one than the one you’ll be using to download Windows 10 installation media.</p> </div> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Download the Windows 10 installation media to a separate external storage device that has at least 8GB of available space. Everything on this drive will be deleted to complete the download, so make sure it’s empty before you proceed. Here's how:</p> <ol type="a" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>On a working PC, go to the <a href="http://go.microsoft.com/fwlink/p/?LinkID=616447" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Microsoft software download website</a> and select <b class="ocpUI">Download tool now</b>.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>When the download is complete, open the tool from your desktop, and then select <b class="ocpUI">Yes </b>when asked if you’d like to allow the app to make changes to your device.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>When the Windows 10 Setup guide appears, accept the license terms and agreements.</p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Create installation media (USB flash drive, DVD, or ISO file) for another PC</b>, and then select <b class="ocpUI">Next</b>.</p> <meta itemprop="position" content="4"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Choose a language, edition, and architecture (64-bit or 32-bit), and then select <b class="ocpUI">Next</b>.</p> <meta itemprop="position" content="5"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">USB flash drive</b>, and then select <b class="ocpUI">Next</b>.</p> <meta itemprop="position" content="6"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Follow the steps to create installation media, and then select <b class="ocpUI">Finish</b>.</p> <meta itemprop="position" content="7"> </li> </ol> <meta itemprop="position" content="2"> </li> </ol> </section> <section aria-labelledby="ID0EDBBDBBBBBBD" class="ocpSection"> <h4 id="ID0EDBBDBBBBBBD" class="">Use the installation media to reinstall Windows 10</h4> <p>Connect the installation media you created to your PC and reinstall Windows 10. </p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Open <b class="ocpUI">File Explorer </b><span class="icon-mdl2 icon-fileexplorer" aria-hidden="true"></span> and select the drive with the installation media.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>From the root directory of the drive, double-click setup.exe, and then select <b class="ocpUI">Yes </b>when asked if you’d like to allow the app to make changes to your device.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Change </b>to determine what to keep: Select one of the following options, and then select <b class="ocpUI">Next</b>:</p> <ul> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <b class="ocpUI">Keep personal files and apps</b> – This will preserve your personal data, apps, and settings.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <b class="ocpUI">Keep personal files only</b> – This will preserve your personal data and settings, but all your apps will be removed.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <b class="ocpUI">Keep nothing</b> – This will remove all personal data, settings, and apps.</p> <meta itemprop="position" content="3"> </li> </ul> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpWarning">Warning: </b>You cannot undo a reinstallation of Windows 10. Be sure to back up your files first if you choose the <b class="ocpUI">Keep nothing</b> option.</p> </div> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>To finish, select <b class="ocpUI">Install </b>to start reinstalling Windows 10 on your PC.</p> <meta itemprop="position" content="4"> </li> </ol> <p>Your PC will restart several times during the reinstallation.</p> </section> </section> <section aria-labelledby="ID0EFBBBBBBBD" class="ocpSection"> <h3 id="ID0EFBBBBBBBD" class="">Clean install of Windows 10 using installation media</h3> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpWarning">Warning: </b></p> <ul> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>A clean installation is an advanced option to help you start fresh on your device. We recommend following the below steps only if you're confident in making these changes. For more help, <a href="https://support.microsoft.com/contactus" target="_blank" class="ocpExternalLink" data-bi-type="anchor">contact support</a>.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>This will remove all your personal files, apps and drivers you installed, apps and customizations from your PC manufacturer, and changes you made in Settings.</p> <meta itemprop="position" content="2"> </li> </ul> </div> <p>This option will use a tool to create installation media which you can use to completely wipe the disk and install a fresh copy of Windows 10. This option requires you to use an external storage device such as a USB drive, and may take a few extra steps, though it will delete everything for the cleanest installation. This type of clean install deletes and recreates system partitions. It will delete all personal files on your device and the partition on your hard drive currently being used for your recovery drive.</p> <p>Before you begin, make sure you have the following:</p> <ul> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>An internet connection</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>An external storage device such as a USB drive, SD card, or external hard drive with at least 8GB of available space</p> <meta itemprop="position" content="2"> </li> </ul> <section aria-labelledby="ID0EDDBBBBBBBBD" class="ocpSection"> <h4 id="ID0EDDBBBBBBBBD" class="">Create the installation media</h4> <p>First, create the installation media that you'll use to perform a clean install of Windows 10. </p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Make sure you've backed up any files on your device that you wish to save onto an external storage device such as a USB drive, SD card, or external hard drive, or upload your files to OneDrive.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note: </b>If you use an external storage device to back up files, make sure it’s a different one than the one you’ll be using to download Windows 10 installation media.</p> </div> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Download the Windows 10 installation media to a separate 8GB-sized external storage device. Everything on this drive will be deleted to complete the download, so make sure it’s empty before you proceed. Here's how:</p> <ol type="a" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>On a working PC, go to the <a href="http://go.microsoft.com/fwlink/p/?LinkID=616447" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Microsoft software download website</a> and select <b class="ocpUI">Download tool now</b>.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>When the download is complete, open the tool from your desktop, and then select <b class="ocpUI">Yes </b>when asked if you’d like to allow the tool to make changes to your device.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>When the Windows 10 Setup guide appears, accept the license terms and agreements.</p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Create installation media (USB flash drive, DVD, or ISO file) from another PC</b>, and then select <b class="ocpUI">Next</b>.</p> <meta itemprop="position" content="4"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Choose a language, edition, and architecture (64-bit or 32-bit).</p> <meta itemprop="position" content="5"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Follow the steps to create installation media, and then select <b class="ocpUI">Finish</b>.</p> <meta itemprop="position" content="6"> </li> </ol> <meta itemprop="position" content="2"> </li> </ol> </section> <section aria-labelledby="ID0EDBBBBBBBBBD" class="ocpSection"> <h4 id="ID0EDBBBBBBBBBD" class="">Use the installation media to perform a clean install</h4> <p>Connect the installation media you created to your PC and perform a clean install of Windows 10. </p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select the <b class="ocpUI">Start </b><span class="icon-mdl2 icon-windowslogo" aria-hidden="true"></span> button, then select <b class="ocpUI">Settings </b><span class="icon-mdl2 icon-settings" aria-hidden="true"></span> > <b class="ocpUI">Update & Security </b><span class="icon-mdl2 icon-sync" aria-hidden="true"></span> > <b class="ocpUI">Recovery </b><span class="icon-mdl2 icon-history" aria-hidden="true"></span>.<br aria-hidden="true"><br aria-hidden="true"><a href="ms-settings:recovery?activationSource=SMC-Article-4000735" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-type="anchor">Open Recovery settings</a></p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Under <b class="ocpUI">Advanced startup</b>, select <b class="ocpUI">Restart now</b>.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Use a device</b>, and then choose the device corresponding to the external storage device you’re using.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note: </b>If the <b class="ocpUI">Use a device</b> option isn’t available, visit your device manufacturer’s website for details on how to boot from a USB flash drive.</p> </div> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>When the first Windows screen appears, choose the options that best suit your needs, and then select <b class="ocpUI">Next</b>.</p> <meta itemprop="position" content="4"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Install now</b>, and then check the <b class="ocpUI">I accept</b> box. Select <b class="ocpUI">Next</b>, and then select <b class="ocpUI">Custom: Install Windows only (advanced)</b>. Your device will now display a list of drives and partitions. If multiple disks are displayed, you’ll only need to delete all partitions from the disk where you want to install Windows.</p> <meta itemprop="position" content="5"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Highlight each drive/partition in the list and select <b class="ocpUI">Delete</b>. When the Windows Setup notification appears, select <b class="ocpUI">OK</b>.</p> <meta itemprop="position" content="6"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Complete step 5 for every drive in the list except the one that says <b class="ocpUI">Unallocated Space</b>. When you’re finished, only Drive 0 Unallocated Space should remain.</p> <meta itemprop="position" content="7"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Next</b>.</p> <meta itemprop="position" content="8"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>The Windows setup screen will now display <b class="ocpUI">Installing Windows</b>. When the installation is complete, your device will restart. When this happens, it may try to restart from the external storage device. If the initial Windows setup screen requests you choose you language/keyboard layout, remove the external storage drive from your device and select <b class="ocpUI">OK</b>. 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