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class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="kb-blog-featured-image-holder u-mx-auto"> <picture class="u-w-full"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/07/AI-Generated-Articles-and-Titles.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/07/AI-Generated-Articles-and-Titles.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_282,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/07/AI-Generated-Articles-and-Titles.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_564,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/07/AI-Generated-Articles-and-Titles.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/07/AI-Generated-Articles-and-Titles.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/07/AI-Generated-Articles-and-Titles.jpg 2x" alt="" class="kb-blog-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">knowledge-management</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">2 min read</span> | <span class="u-mx-2xs">Jul 06</span> | <span class="u-ml-2xs"> Tomasz Ziętek </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/ai-generated-articles/" class="u-text-black v--no-underline kb-blog-link-overlay__a">AI Generated Articles and Titles</a></h4> <p class="u-text-p7 u-mb-lg">It's a Tuesday afternoon, and you're trying to crank out a help article before you clock out. You have some data, a few ideas bouncing around your head, but the words... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="kb-blog-featured-image-holder u-mx-auto"> <picture class="u-w-full"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/07/absolutvision-bSlHKWxxXak-unsplash-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/07/absolutvision-bSlHKWxxXak-unsplash-scaled.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_282,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/07/absolutvision-bSlHKWxxXak-unsplash-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_564,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/07/absolutvision-bSlHKWxxXak-unsplash-scaled.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/07/absolutvision-bSlHKWxxXak-unsplash-scaled.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/07/absolutvision-bSlHKWxxXak-unsplash-scaled.jpg 2x" alt="Documents categorized in shelfs" class="kb-blog-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">uncategorized</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">10 min read</span> | <span class="u-mx-2xs">Jul 06</span> | <span class="u-ml-2xs"> Jasper Dunn </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/information-architecture/" class="u-text-black v--no-underline kb-blog-link-overlay__a">The Importance of Effective Information Architecture</a></h4> <p class="u-text-p7 u-mb-lg">Have you ever found yourself lost in the vast labyrinth of the world wide web? With information overload just a click away, navigating through the digital landscape can... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="kb-blog-featured-image-holder u-mx-auto"> <picture class="u-w-full"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/Guide-to-Process-Documentation-Examples-and-Tips.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/Guide-to-Process-Documentation-Examples-and-Tips.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_282,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/Guide-to-Process-Documentation-Examples-and-Tips.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_564,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/Guide-to-Process-Documentation-Examples-and-Tips.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/Guide-to-Process-Documentation-Examples-and-Tips.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/Guide-to-Process-Documentation-Examples-and-Tips.jpg 2x" alt="a woman sitting by a desk with a computer on it" class="kb-blog-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">knowledge-management</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">10 min read</span> | <span class="u-mx-2xs">Jun 30</span> | <span class="u-ml-2xs"> Jasper Dunn </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/process-documentation-2/" class="u-text-black v--no-underline kb-blog-link-overlay__a">Guide to Process Documentation: Examples and Tips</a></h4> <p class="u-text-p7 u-mb-lg">Imagine your business as an ever-evolving jigsaw puzzle. As it expands, so do the number of pieces. Now, someone's got to stay on top of this ever-increasing complexity -... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="kb-blog-featured-image-holder u-mx-auto"> <picture class="u-w-full"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/headway-5QgIuuBxKwM-unsplash-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/headway-5QgIuuBxKwM-unsplash-scaled.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_282,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/headway-5QgIuuBxKwM-unsplash-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_564,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/headway-5QgIuuBxKwM-unsplash-scaled.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/headway-5QgIuuBxKwM-unsplash-scaled.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/headway-5QgIuuBxKwM-unsplash-scaled.jpg 2x" alt="" class="kb-blog-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">knowledge-management</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">11 min read</span> | <span class="u-mx-2xs">Jun 14</span> | <span class="u-ml-2xs"> Zuzanna Bocian </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/organizational-learning/" class="u-text-black v--no-underline kb-blog-link-overlay__a">A Complete Guide to Organizational Learning</a></h4> <p class="u-text-p7 u-mb-lg">Have you ever wondered what sets successful organizations apart in today's fast-paced, ever-changing world? Well, here's a clue: it's all about organizational learning.... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> </div> <div class="u-Mb-lg"><div> <div class="u-rounded b--u-bg-purple-200 u-text-black u-Py-sm sm:u-Py-md md:u-Py-lg u-px-sm sm:u-Px-md md:u-Px-xl"> <div class="o-container"> <div class="md:u-flex u-items-center"> <div class="u-px-xl u-pr-xl md:u-pl-0 u-Mb-md md:u-mb-0"> <img src="/blog/subscribe.svg" alt="" style="max-width: 382px;" /> </div> <div class="md:u-pl-xl u-text-center md:u-text-left"> <h3 class="u-text-p3 u-mb-md">Stay tuned!</h3> <p class="u-text-p5">We’ll send you info about new lessons to your inbox. </p> <form action="https://livechatinc.us2.list-manage.com/subscribe/post" method="POST" target="_blank" class="" data-controller="track" data-track-category="Newsletter" data-track-action="Newsletter Subscription" data-track-label="Subscribe" data-action="track#send" > <input type="hidden" name="u" value="9c5eb54aa9b2efe23531b3e09"> <input type="hidden" name="id" value="002f7d9288"> <input type="hidden" name="tags" value="10619"> <input type="email" required autocapitalize="off" autocorrect="off" name="MERGE0" id="-MERGE0" class="u-text-p8 success-subscribe__input success-subscribe__email v--right u-basis-8 md:u-mr-md u-mb-md" placeholder="What's your email?"> <button type="submit" class="c-btn v--dark u-basis-4 u-w-full">Subscribe</button> </form> </div> </div> </div> </div> </div></div> <div class="home-recent home-grid"><div class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="kb-blog-featured-image-holder u-mx-auto"> <picture class="u-w-full"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/neil-mark-thomas-rPze45EKUgw-unsplash-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/neil-mark-thomas-rPze45EKUgw-unsplash-scaled.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_282,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/neil-mark-thomas-rPze45EKUgw-unsplash-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_564,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/neil-mark-thomas-rPze45EKUgw-unsplash-scaled.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/neil-mark-thomas-rPze45EKUgw-unsplash-scaled.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/neil-mark-thomas-rPze45EKUgw-unsplash-scaled.jpg 2x" alt="" class="kb-blog-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">uncategorized</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">9 min read</span> | <span class="u-mx-2xs">Jun 14</span> | <span class="u-ml-2xs"> Jasper Dunn </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/first-response-rate/" class="u-text-black v--no-underline kb-blog-link-overlay__a">The Crucial Role of the First Response Rate for Customer Service Team</a></h4> <p class="u-text-p7 u-mb-lg">Have you ever wondered how emergency services swoop in and save the day in the face of a crisis? It all boils down to one crucial factor: their first response rate (FRR).... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="kb-blog-featured-image-holder u-mx-auto"> <picture class="u-w-full"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/blake-wisz-tE6th1h6Bfk-unsplash_Easy-Resize.com_.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/blake-wisz-tE6th1h6Bfk-unsplash_Easy-Resize.com_.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_282,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/blake-wisz-tE6th1h6Bfk-unsplash_Easy-Resize.com_.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_564,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/blake-wisz-tE6th1h6Bfk-unsplash_Easy-Resize.com_.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/blake-wisz-tE6th1h6Bfk-unsplash_Easy-Resize.com_.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/blake-wisz-tE6th1h6Bfk-unsplash_Easy-Resize.com_.jpg 2x" alt="Happy customer finalizing their purchase" class="kb-blog-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">uncategorized</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">9 min read</span> | <span class="u-mx-2xs">Jun 13</span> | <span class="u-ml-2xs"> Jasper Dunn </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/customer-satisfaction-rate/" class="u-text-black v--no-underline kb-blog-link-overlay__a">Customer Satisfaction Rate: The Fuel for Business Growth</a></h4> <p class="u-text-p7 u-mb-lg">Customer satisfaction is all about meeting and even exceeding customer expectations. It's about going the extra mile to make sure your customers are satisfied with their... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="kb-blog-featured-image-holder u-mx-auto"> <picture class="u-w-full"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/ux-indonesia-2NDWFiD0UMM-unsplash-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/ux-indonesia-2NDWFiD0UMM-unsplash-scaled.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_282,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/ux-indonesia-2NDWFiD0UMM-unsplash-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_564,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/ux-indonesia-2NDWFiD0UMM-unsplash-scaled.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/ux-indonesia-2NDWFiD0UMM-unsplash-scaled.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/06/ux-indonesia-2NDWFiD0UMM-unsplash-scaled.jpg 2x" alt="Two hands near to laptop" class="kb-blog-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">uncategorized</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">9 min read</span> | <span class="u-mx-2xs">Jun 13</span> | <span class="u-ml-2xs"> Jasper Dunn </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/case-deflection/" class="u-text-black v--no-underline kb-blog-link-overlay__a">Unlocking Efficiency and Enhancing Customer Experience: The Power of Case Deflection</a></h4> <p class="u-text-p7 u-mb-lg">Have you ever wondered how some companies deliver exceptional support while keeping their customers happy and their support teams sane? Well, let me introduce you to a... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="kb-blog-featured-image-holder u-mx-auto"> <picture class="u-w-full"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/05/campaign-creators-qCi_MzVODoU-unsplash-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/05/campaign-creators-qCi_MzVODoU-unsplash-scaled.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_282,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/05/campaign-creators-qCi_MzVODoU-unsplash-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_564,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/05/campaign-creators-qCi_MzVODoU-unsplash-scaled.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/05/campaign-creators-qCi_MzVODoU-unsplash-scaled.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/05/campaign-creators-qCi_MzVODoU-unsplash-scaled.jpg 2x" alt="" class="kb-blog-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">knowledge-management</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">10 min read</span> | <span class="u-mx-2xs">May 29</span> | <span class="u-ml-2xs"> Jasper Dunn </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/knowledge-centered-support/" class="u-text-black v--no-underline kb-blog-link-overlay__a">Unveiling the Benefits of Knowledge-Centered Support in Customer Service</a></h4> <p class="u-text-p7 u-mb-lg">Welcome to the world of customer support, where knowledge is king. In this fast-paced era, businesses constantly strive to deliver exceptional customer experiences. And... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> </div> <div class="u-Mt-lg md:u-Mt-xl md:u-Mb-md"> <ul class="kb-blog-pagination"> <li class="kb-blog-pagination__item kb-blog-pagination__previous "> <a href="/blog/2/"> <svg class="md:u-mr-sm" width="8" height="12" viewBox="0 0 8 12" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M7.58.52a.75.75 0 00-1.06-.1l-6 5a.75.75 0 000 1.16l6 5a.75.75 0 10.96-1.16L2.18 6l5.3-4.42a.75.75 0 00.1-1.06z" fill="#000"/> </svg> <span class="u-hidden md:u-inline">Previous</span> </a> </li><li class="kb-blog-pagination__item"> <a href="/blog/" class="">1</a> </li><li class="kb-blog-pagination__item u-hidden sm:u-block"> <a href="/blog/2/" class="">2</a> </li><li class="kb-blog-pagination__item"> <a href="/blog/3/" class="v--active">3</a> </li><li class="kb-blog-pagination__item"> <a href="/blog/4/" class="">4</a> </li><li 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