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content="width=device-width,initial-scale=1"/><title>Frequently asked questions - Organisers of corporate events at Accor</title><meta name="description" content="Find the answers to your questions on organising meetings and corporate events at our Accor Group hotels."/><meta name="keywords" content="Accor Group hotels, meeting organisation, seminars, conference, convention, incentive, incentive trip, meeting room, talk, training"/><link rel="canonical" href="https://meetings.accor.com/toolbox/frequently-asked-questions/index.en.shtml"/><link rel="alternate" href="https://meetings.accor.com/toolbox/frequently-asked-questions/index.de.shtml" hreflang="de"/><link rel="alternate" href="https://meetings.accor.com/toolbox/frequently-asked-questions/index.en.shtml" hreflang="en"/><link rel="alternate" href="https://meetings.accor.com/toolbox/frequently-asked-questions/index.es.shtml" hreflang="es"/><link rel="alternate" 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<span class="breadcrumb-container__item">FAQs</span></section><div class="main-container"><div class="content body-wrapper"><section class="banner-container"><h1 class="banner-container__title">FAQs</h1><p class="banner-container__paragraph">Find all the answers you need to help organise your meetings, conventions, seminars or any other corporate or private event at Accor group hotels.</p><p class="banner-container__paragraph">Couldn't find an answer to your question?</p><p class="banner-container__paragraph">Our customer service team will be more than happy to help.</p><p class="banner-container__paragraph"><a class="link" href="https://meetings.accor.com/toolbox/contact/index.en.shtml">Contact us</a></p></section><section class="faq-wrapper"><div class="faq-item faq-item_level1 open" id="faq-item-0"><button class="faq-item__btn faq-item__btn-level1" id="btn_0" type="button" aria-expanded="true" aria-controls="content_0">In brief</button><div class="faq-item__content faq-item__content-level1" id="content_0"><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_00">What are the terms used in the events industry?</button><div class="faq-item__content faq-item__content-level2" id="content_00">You can <a target="_blank" href="https://meetings.accor.com/gb/toolbox/my-meeting-advisor/event-glossary.pdf">check our glossary</a> for a list of terms used in the event industry.</div></div><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_01">What is a convention at Accor?</button><div class="faq-item__content faq-item__content-level2" id="content_01">There are over 200 Accor Group hotels around the world with facilities to host conventions for a minimum of 250 persons (meeting rooms and guestrooms). You can easily find these hotels using our <a href="https://myvenuefinder-accor.com/">My Venue Finder</a> tool.</div></div></div></div><div class="faq-item faq-item_level1" id="faq-item-1"><button class="faq-item__btn faq-item__btn-level1" id="btn_1" type="button" aria-expanded="true" aria-controls="content_0">Organising my event</button><div class="faq-item__content faq-item__content-level1" id="content_0"><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_00">What kinds of event can I organise at Accor Group hotels?</button><div class="faq-item__content faq-item__content-level2" id="content_00"><p>Accor Group hotels have facilities for hosting a variety of different types and sizes of event – from budget to luxury, board meetings and conventions to training courses and product launches, as well as weddings and other private events.</p></div></div><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_01">How can I find the Accor Group hotels that best suit my needs?</button><div class="faq-item__content faq-item__content-level2" id="content_01"><p>Our <a href="https://myvenuefinder-accor.com/">My Venue Finder</a> tool enables you to locate all Accor Group hotels on a map by number of guestrooms, number of meeting rooms and services offered.</p></div></div><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_02">What is an Accor request for quotation?</button><div class="faq-item__content faq-item__content-level2" id="content_02"><p>On <a href="https://meetings.accor.com/index.jsp">Meetings.accor.com</a> , you can identify suitable Accor Group hotels and send your group request to one or more of these hotels in just a few simple clicks.</p></div></div><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_03">Is there a charge for using the request for quotation service?</button><div class="faq-item__content faq-item__content-level2" id="content_03"><p>No, this service is free to use.</p></div></div><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_04">How do I submit my online request for quotation?</button><div class="faq-item__content faq-item__content-level2" id="content_04"><p>Once you have selected your hotels, you need to specify your requirements. This is a 5-step process:</p><ol><li>General information</li><li>Meeting rooms</li><li>Booking</li><li>Guestrooms</li><li>Confirm and submit</li></ol></div></div><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_05">Can I compare offers from different hotels?</button><div class="faq-item__content faq-item__content-level2" id="content_05"><p>You can compare up to 3 Accor Group hotels at a time in terms of «services», «leisure» and «types of accommodation» using the «Add to your selection and compare» feature.</p></div></div><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_06">How many hotels can I include in my online request for quotation?</button><div class="faq-item__content faq-item__content-level2" id="content_06"><p>You can submit an online request for quotation for up to 3 different hotels at a time.</p></div></div><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_07">How can I calculate the space required for my next meeting?</button><div class="faq-item__content faq-item__content-level2" id="content_07"><p>You can use the <a href="https://meetings.accor.com/toolbox/space-calculator/index.en.shtml">metric calculator</a> in our toolbox.</p></div></div><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_08">How can I convert square feet to square metres?</button><div class="faq-item__content faq-item__content-level2" id="content_08"><p>You can use the <a href="https://meetings.accor.com/toolbox/converter/index.en.shtml">converter</a> in our toolbox.</p></div></div></div></div><div class="faq-item faq-item_level1" id="faq-item-2"><button class="faq-item__btn faq-item__btn-level1" id="btn_2" type="button" aria-expanded="true" aria-controls="content_0">My booking</button><div class="faq-item__content faq-item__content-level1" id="content_0"><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_00">Can I book a group of guestrooms without booking a meeting room?</button><div class="faq-item__content faq-item__content-level2" id="content_00"><p>To book individual rooms, go to <a href="https://all.accor.com/a/en.html">all.accor.com</a>.</p></div></div><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_01">Can I book a one-day event?</button><div class="faq-item__content faq-item__content-level2" id="content_01"><p>Yes, you can book a meeting room for just one day.</p></div></div><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_02">What is the «decision date» ?</button><div class="faq-item__content faq-item__content-level2" id="content_02"><p>The decision date is the latest date by which you need to have made your booking.</p></div></div><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_03">Will the hotel contact me by phone or e-mail?</button><div class="faq-item__content faq-item__content-level2" id="content_03"><p>You will be contacted by e-mail at every stage of the process of replying to your request. The hotel may also contact you by phone to check your requirements.</p></div></div><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_04">When can I expect to receive a reply from the hotel?</button><div class="faq-item__content faq-item__content-level2" id="content_04"><p>On average, our hotels will reply to you within 24 hours (on workdays) of submission of your online request for quotation.</p></div></div></div></div><div class="faq-item faq-item_level1" id="faq-item-3"><button class="faq-item__btn faq-item__btn-level1" id="btn_3" type="button" aria-expanded="true" aria-controls="content_0">My ALL Meeting Planner loyalty programme</button><div class="faq-item__content faq-item__content-level1" id="content_0"><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_00">What is the «Meeting Planner» service offered with the «ALL» loyalty programme?</button><div class="faq-item__content faq-item__content-level2" id="content_00"><p>The «Meeting Planner» service in the «ALL» loyalty programme is specifically designed for organisers of meetings and corporate events. You can collect loyalty points for each event organised at a participating Accor Group hotel. Our loyalty programme is completely free of charge.</p><p>For more information or to register, <a href="http://meetings.accor.com/loyalty-program/meetingplanner/index.en.shtml">click here</a>.</p></div></div><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_01">What is a Status point ? What is a Rewards point ?</button><div class="faq-item__content faq-item__content-level2" id="content_01"><p>Status Points and nights give you the opportunity to move up your status tiers. Status Points and nights can be earned if you book eligible stays at our participating hotels in ALL loyalty programme. You can also earn Status points if you organize eligible events to our Meeting Planner offer.</p><p>Reward Points are the points that can be used to enjoy discounts on your bill when you stay at hotels with «Booking with Points», to book Dream Stays, to get benefit from Elite Experiences, to transfer your points to a loyalty account of a partner....</p><p>All the points that you cumulate are Rewards points (points of your stays, Meeting Planner points, points related to bonus offers, accelerator points related to your status, points related to Places by ALL badges....).</p></div></div><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_02">How do I earn Status and Rewards points with the Meeting Planner offer?</button><div class="faq-item__content faq-item__content-level2" id="content_02"><p>If you are a member of the ALL programme, click <a class="authorization-link-js" data-auth-origin="meeting-planner" data-auth-context="meeting-planner" data-auth-state="register" data-auth-lang="en" href="https://all.accor.com/authentication/index.en.shtml#/register?context=meeting-planner">here</a> if you want to register to the Meeting Planner offer.</p><p>You can earn Status and Rewards points each time you organize a business event or meeting in an Accor hotel participating in the loyalty programme and providing the offer*:</p><ul><li>Enter your ALL card number when booking your event</li><li>Status and Rewards Points are credited by the hotel after full payment of the event.</li></ul></div></div><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_03">I'm a ALL member and have registered for the Meeting Planner offer. How do I transfer my Rewards points to someone else as part of this offer?</button><div class="faq-item__content faq-item__content-level2" id="content_03"><p>As part of the Meeting Planner offer, you're able to transfer your Rewards points to the account of one (or several) ALL member(s) by contacting the Accor customer care team.</p><p>To contact our customer care team by phone, head to the <a href="https://help.accor.com/s/?language=en_US">How can we help you?</a> section on all.accor.com.</p><p>You can choose to donate your Rewards points to up to 15 different beneficiaries, who must all be ALL members. You can update your beneficiaries list at any time. If you want to add or remove beneficiaries, you must call the Accor customer care team.As a data-security measure, we will send you a four-letter validation code by SMS each time you want to add a new beneficiary. This code must then be given to your customer care advisor in order to finalise the update.</p><p>As soon as a beneficiary has been added to your ALL account, you can ask for Rewards points to be transferred to their account by contacting the Accor customer care team.</p><p>Several measures have been introduced to ensure all your Rewards points transfers are processed securely:</p><ul><li>For transfers of one to 20,000 Rewards points, you will be asked to send a copy of your official ID card or passport by email.</li><li>For transfers of 20,000 Rewards points or more, you will be sent a four-letter validation code via email and SMS. This code must then be given to your customer care advisor over the phone in order to finalise the request.</li></ul><p>You have five days from the date of transfer to cancel the transaction.You're limited to a maximum of 30 transfers per calendar year (from 1st January to 31st December).</p><p>Taking full advantage of this service is subject to the following terms and conditions:</p><ul><li>You must be a member of the ALL programme and have agreed to the programme’s general conditions of use.</li><li>You must have a valid subscription to the Meeting Planner offer. Subscriptions last for two years from the date of registering for the offer. At the end of this period, your subscription must be renewed in order to continue taking advantage of the offer.</li><li>You must have earned Rewards points at least once via the Meeting Planner offer.</li><li>Only the person whose last name and first name appear on the ALL card is eligible to carry out these operations.</li></ul></div></div><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_04">How many Status and Rewards points are credited to me when I hold an event or a meeting with the Meeting Planner offer?</button><div class="faq-item__content faq-item__content-level2" id="content_04"><p>With the <a href="http://meetings.accor.com/loyalty-program/meetingplanner/index.en.shtml">Meeting Planner</a> offer, you earn 1 Status point and 1 Rewards point per EUR 2 spent*.</p><p>Events and expenses eligible for earning Status and Rewards points include:</p><ul><li>All reservations of more than 8 rooms as part of an organized professional event</li><li>All events booked for business purposes</li><li>All meeting room reservations</li><li>All catering expenses and accommodation reservations for a group, whether sold separately or included in a training day, residential seminar or other package.</li></ul><p>Catering alone does not allow you to earn points.</p><p>The points cumulated with Meeting Planner offer, are calculated on the amount, excluding tax, of your eligible expenses, after deduction of personal costs, subcontracted services and commissions where applicable.</p><p>Only the hotel in which you held your event is able to credit points.</p></div></div><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_05">How can I take advantage of the «Meeting Planner» service?</button><div class="faq-item__content faq-item__content-level2" id="content_05"><p>To take advantage of our Meeting Planner service you simply need to be a member of the ALL loyalty programme and have an account number.</p><p>If you are already a ALL member, <a class="authorization-link-js" data-auth-origin="loyalty" data-auth-lang="en" data-auth-redirect="https://meetings.accor.com/toolbox/frequently-asked-questions/index.en.shtml" href="https://api.accor.com/authentication/v2.0/authorization?appId=all.accor&redirect_uri=https://all.accor.com/enroll-loyalty/check-authent.html&redirect_site_uri=https%3A%2F%2Fmeetings.accor.com%2Ftoolbox%2Ffrequently-asked-questions%2Findex.en.shtml&ui_locales=en">click here</a> to access your account by entering your e-mail address and usual login details.</p><p>If you are not yet a member of our loyalty programme, <a class="authorization-link-js" data-auth-origin="meeting-planner" data-auth-context="meeting-planner" data-auth-state="register" data-auth-lang="en" href="https://all.accor.com/authentication/index.en.shtml#/register?context=meeting-planner">click here</a> to create an account.</p></div></div><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_06">Where can I find my «Meeting Planner» points balance?</button><div class="faq-item__content faq-item__content-level2" id="content_06"><p>To view your points statement:</p><ol><li>Access your <a class="authorization-link-js" data-auth-origin="loyalty" data-auth-lang="en" data-auth-redirect="https://secure.accor.com/account/index.en.shtml" href="https://api.accor.com/authentication/v2.0/authorization?appId=all.accor&redirect_uri=https://all.accor.com/enroll-loyalty/check-authent.html&redirect_site_uri=https%3A%2F%2Fsecure.accor.com%2Faccount%2Findex.en.shtml&ui_locales=en">Account</a> (in the top right of your screen).</li><li>Enter your e-mail address or your ALL card number and password.</li><li>Choose My loyalty card.</li><li>You'll find detailed information about your activities under My points history.</li></ol></div></div><div class="faq-item faq-item_level2"><button class="faq-item__btn faq-item__btn-level2" type="button" aria-expanded="false" aria-controls="content_07">Can I redeem my ALL points to pay for future events or meetings as part of the Meeting Planner offer?</button><div class="faq-item__content faq-item__content-level2" id="content_07"><p>You can use your Rewards points directly at the hotel to pay for the Meeting Planner offer, subject to the following terms and conditions:</p><ul><li>The hotel must have enrolled in the ALL programme and must have subscribed to the Meeting Planner offer</li><li>Use of this payment method must be stated when booking your business event or meeting</li><li>The Rewards points due must be paid directly to the hotel on the day of the event or, if the cardholder is not attending the event, via a telephone conversation with the latter</li><li>The amount settled using Rewards points must not exceed 15% of the total invoice amount excluding taxes. The maximum amount that can be paid for in Rewards points is EUR 1,500 (or the equivalent amount in local currency).</li></ul></div></div><div class="faq-item_conditions open"><p>To obtain more information about the Meeting Planner offer, <a href="/loyalty-program/meetingplanner/index.en.shtml">click here.</a></p></div></div></div></section></div></div></main><div class="toolbox__container" data-role="toolbox"><div id="toolboxToggle" class="toolbox__toggle" aria-label="close" tabindex="0"><svg id="toolboxToggleIcon" class="toolbox__icon toolbox__icon--close" aria-hidden="true" focusable="false"><use xlink:href="#close-icon"></use></svg></div><div id="toolboxResume" class="toolbox__resume" tabindex="0"><span class="toolbox__resume_text">Toolbox</span></div><div id="toolboxContent" class="toolbox__content toolbox__content--active"><a class="toolbox__item toolbox__link--track_myvenuefinder" href="https://myvenuefinder-accor.com/en" data-name="toolbox" data-interaction="item - 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