SITA | SITA Service Management

<!DOCTYPE html> <html lang="en" class=""> <head> <title>SITA | SITA Service Management</title> <meta name="title" content="SITA Service Management" /> <meta property="og:title" content="SITA Service Management" /> <meta property="og:url" content="https://www.sita.aero/solutions/sita-communications-and-data-exchange/sita-service-management/" /> <meta name="description" content="State-of-the-art technologies and top-quality support teams to optimize performance" /> <meta property="og:description" content="State-of-the-art technologies and top-quality support teams to optimize performance" /> <meta property="og:image" content="https://www.sita.aero/globalassets/images/sita-logo-forest-green.png" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:site" content="@SITAonline" /> <meta name="twitter:title" content="SITA Service Management" /> <meta name="twitter:image" content="https://www.sita.aero/globalassets/images/sita-logo-forest-green.png" /> <meta name="twitter:description" content="State-of-the-art technologies and top-quality support teams to optimize performance" /> <link href="/solutions/sita-communications-and-data-exchange/sita-service-management/" rel="canonical" /> <base href="https://www.sita.aero/" /> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <meta name="google-site-verification" content="kOENSxf5qB4sdXkozb470bfp3DKPO7U1DOGSHr4AsVU" /> <link href="/Static/css/brandingStyles?v=estdMvC1WYZlhdb3BFVjhYP0cnizak4CtArHDri-ycw1" rel="stylesheet"/>  <link rel="apple-touch-icon" href="/static/images/mobileicon.png" /> <meta name="HandheldFriendly" content="True" /> <meta name="MobileOptimized" content="1100" /> <meta name="viewport" content="user-scalable=yes, width=device-width, initial-scale=1.0, maximum-scale=2.0" />   <link rel="apple-touch-icon" sizes="57x57" href="/static/images/favicon/sita-fav-icon-57x57.png" /> <link rel="apple-touch-icon" sizes="60x60" href="/static/images/favicon/sita-fav-icon-60x60.png" /> <link rel="apple-touch-icon" sizes="72x72" href="/static/images/favicon/sita-fav-icon-72x72.png" /> <link rel="apple-touch-icon" sizes="76x76" href="/static/images/favicon/sita-fav-icon-76x76.png" /> <link rel="apple-touch-icon" sizes="114x114" href="/static/images/favicon/sita-fav-icon-114x114.png" /> <link rel="apple-touch-icon" sizes="120x120" href="/static/images/favicon/sita-fav-icon-120x120.png" /> <link rel="apple-touch-icon" sizes="144x144" href="/static/images/favicon/sita-fav-icon-144x144.png" /> <link rel="apple-touch-icon" sizes="152x152" href="/static/images/favicon/sita-fav-icon-152x152.png" /> <link rel="apple-touch-icon" sizes="180x180" href="/static/images/favicon/sita-fav-icon-180x180.png" /> <link rel="icon" type="image/png" sizes="192x192" href="/static/images/favicon/sita-fav-icon-192x192.png" /> <link rel="icon" type="image/png" sizes="32x32" href="/static/images/favicon/sita-fav-icon-32x32.png" /> <link rel="icon" type="image/png" sizes="96x96" href="/static/images/favicon/sita-fav-icon-96x96.png" /> <link rel="icon" type="image/png" sizes="16x16" href="/static/images/favicon/sita-fav-icon-16x16.png" /> <meta name="msapplication-TileColor" content="#ffffff" /> <meta name="msapplication-TileImage" content="/static/images/favicon/sita-fav-icon-144x144.png" /> <meta name="theme-color" content="#ffffff" /> <script type="text/javascript" class="optanon-category-C0002"> document.addEventListener("DOMContentLoaded", () => { var didInit = false; function initMunchkin() { if(didInit === false) { didInit = true; Munchkin.init('089-ZSE-857');//, {"cookieAnon":false}); } } var s = document.createElement('script'); s.type = 'text/javascript'; s.async = true; s.src = '//munchkin.marketo.net/munchkin.js?mkto_opt_out=true'; s.classList.add('optanon-category-C0002'); s.onreadystatechange = function() { if (this.readyState == 'complete' || this.readyState == 'loaded') { initMunchkin(); } }; s.onload = initMunchkin; document.getElementsByTagName('main')[0].append(s) }); </script> <style> main ol li{margin-left:40px;} .col-md-4 .itemHolder{min-height:unset;} .whiteCardsListing .fullItemClick{position:relative;} </style>  <script type="text/javascript" async src="//cdn.evgnet.com/beacon/sitaswitzerlandsarl/production/scripts/evergage.min.js"></script>   <script type='text/javascript'> piAId = '1046363'; piCId = '3182'; piHostname = 'communications.sita.aero'; (function() { function async_load(){ var s = document.createElement('script'); s.type = 'text/javascript'; s.src = ('https:' == document.location.protocol ? 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</li> </ul> </div> </div> </section> <section class="blueMenu pageAnchor"> <div class="container"> <span class="pageTitle">SITA Service Management</span> <div class="linksHolder"> <a href="/solutions/sita-communications-and-data-exchange/sita-service-management/#Overview" title="Overview" target="_self">Overview</a> <a href="/solutions/sita-communications-and-data-exchange/sita-service-management/#Benefits" title="Benefits" target="_self">Benefits</a> <a href="/solutions/sita-communications-and-data-exchange/sita-service-management/#Resources" title="Resources" target="_self">Resources</a> </div> </div> </section> <section class="intro " id="Overview"> <div class="container"> <p>SITA Service Management is a suite of Information Technology Infrastructure Library (ITIL)-aligned, added-value services enabling full control of IT performance and continual service improvement. Through 24/7 worldwide availability and proactive monitoring, we support the world’s top airports' and airlines’ operational needs.</p> </div> </section> <div class="product-features-section "> <section class="imgText leftImage biggerMarginBottom" id="Benefits"> <div class="row" data-aos="fade-up"> <div class="col"> <div class="imageHolder"> <img src="/contentassets/dee6c570e2284c54a19979d531fa846f/airport-through-glass-ball-950x645.jpg?width=950&height=950&mode=crop" title="Improve your experience by benefiting from a designated point of contact" alt="Improve your experience by benefiting from a designated point of contact"> </div> </div> <div class="col" data-aos="fade-up"> <div class="contentHolder"> <h3>Improve your experience by benefiting from a designated point of contact</h3> <div class="blockDescription"> <p>Our ITIL-certified customer success managers support you with a single, dedicated point of contact for all your IT service needs. Their unparalleled know-how and experience in the air transport industry allows them to manage services on your behalf.</p> </div> </div> </div> </div> </section> <section class="imgText leftImage biggerMarginBottom" id="Benefits2"> <div class="row" data-aos="fade-up"> <div class="col"> <div class="imageHolder"> <img src="/contentassets/dee6c570e2284c54a19979d531fa846f/mans-face-through-analytical-technical-graphic-950x645.jpg?width=950&height=950&mode=crop" title="Ensure service and business continuity while relying on our dedicated workforce" alt="Ensure service and business continuity while relying on our dedicated workforce"> </div> </div> <div class="col" data-aos="fade-up"> <div class="contentHolder"> <h3>Ensure service and business continuity while relying on our dedicated workforce</h3> <div class="blockDescription"> <p>Our specialist service professionals are experts in translating technology into business solutions. They can offer you unrivaled maintenance and support across numerous fields, including baggage, messaging, networking, and airport operations.</p> </div> <div class="roundedEdgesNumber"> <div class="left"> <div class="content"> <span>2,000</span> </div> </div> <div class="right"> SITA service professionals dedicated solely to the air transport industry (ATI) </div> </div> </div> </div> </div> </section> <section class="imgText leftImage biggerMarginBottom" id="Benefits3"> <div class="row" data-aos="fade-up"> <div class="col"> <div class="imageHolder"> <img src="/contentassets/dee6c570e2284c54a19979d531fa846f/representatives-at-call-command-center-950x645.jpg?width=950&height=950&mode=crop" title="Gain insights into your application performance with access to the right toolsets" alt="Gain insights into your application performance with access to the right toolsets"> </div> </div> <div class="col" data-aos="fade-up"> <div class="contentHolder"> <h3>Gain insights into your application performance with access to the right toolsets</h3> <div class="blockDescription"> <p><a title="Services" href="/link/bfb60f7dc70542b888a8d9b159553cd6.aspx">SITA Global Services</a> (SGS) will provide you with a proactively monitored infrastructure and applications to resolve issues quickly or avoid them altogether. Through specialized tools, we will give you full application performance visibility.</p> </div> </div> </div> </div> </section> </div> <div><div class="block sitaglobalservicesparagraphblock col-lg-12 col-md-12 col-sm-12 col-xs-12 " id="2cb39e14-5789-400a-9c85-393cc53e3c69"> <section class="textBlock"> <div class="container"> <h3>Supported by SITA Global Services</h3> <p>SITA Service Management is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world. Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.</p> </div> </section> </div></div> <section class="generalBlock biggerSize blueBg multipleBtns"> <div class="imageHolder" data-parallax="scroll" data-image-src="/static/images/sustainable-bg.jpg"></div> <div class="container"> <div class="blockInfos"> <h2 data-aos="fade-up"> Next steps about SITA Service Management </h2> <a href="javascript:;" id="OnlineQouteBtn" class="btn OnlineQouteBtn openSidebar" data-aos="fade-up" data-aos-delay="400">Inquire</a> </div> </div> <div id="productOnlineQuotePopup" class="sidebar"> <img src="/static/images/close-search.svg" class="close-btn" alt="close" title="close" /> <h1>Inquire</h1> <div class="sidebarLinks"> <div class="sidebarLink"> <a href="https://digihub.sita.aero/signup?pmsId=32811&type=enquireNow" target="_blank"> <h4 class="link">First time SITA customer</h4> <div class="desc"> <p>Register for the customer portal and we will contact you to discuss your inquiry.</p></div> </a> </div> <div class="sidebarLink"> <a href="https://digihub.sita.aero/?pmsId=32811&type=enquireNow" target="_blank"> <h4 class="link">Existing SITA customer</h4> <div class="desc"> <p>Sign in to the customer portal and we will contact you to discuss your inquiry.</p></div> </a> </div> </div> </div> </section> <section class="normalListingParent partialGreyBg" id="Resources"> <div class="container"> <div> <h2>Related resources</h2> </div> <div class="row"> <div class="col"> <div class="listingItem normalListingItem"> <a href="/globalassets/docs/brochures/unmatched-network-visibility-brochure.pdf" title="Unmatched network visibility" aria-label="Unmatched network visibility" class="fullItemClick"></a> <div class="listingImage"> <img src="/globalassets/images/resources/brochures/globe-network-900x600.jpg?width=500&height=500&mode=crop" title="Unmatched network visibility" alt="Unmatched network visibility"> </div> <div 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