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--brz-abovetitletabletlineheight:1.5; --brz-abovetitletabletfontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-abovetitlemobilefontsize:17px; --brz-abovetitlemobilefontweight:400; --brz-abovetitlemobileletterspacing:2px; --brz-abovetitlemobilelineheight:1.5; --brz-abovetitlemobilefontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-abovetitlestoryfontsize:4.6000000000000005%; --brz-abovetitlebold:400; --brz-abovetitleitalic:inherit; --brz-abovetitletextdecoration:inherit; --brz-abovetitletexttransform:inherit; --brz-abovetitletabletbold:400; --brz-abovetitletabletitalic:inherit; --brz-abovetitletablettextdecoration:inherit; --brz-abovetitletablettexttransform:inherit; --brz-abovetitlemobilebold:400; --brz-abovetitlemobileitalic:inherit; --brz-abovetitlemobiletextdecoration:inherit; --brz-abovetitlemobiletexttransform:inherit; --brz-heading1fontfamily:'Inter', sans-serif; --brz-heading1fontsize:60px; --brz-heading1fontsizesuffix:px; --brz-heading1fontweight:700; --brz-heading1letterspacing:-1.5px; --brz-heading1lineheight:1.3; --brz-heading1fontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-heading1tabletfontsize:40px; --brz-heading1tabletfontweight:200; --brz-heading1tabletletterspacing:-1px; --brz-heading1tabletlineheight:1.3; --brz-heading1tabletfontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-heading1mobilefontsize:34px; --brz-heading1mobilefontweight:200; --brz-heading1mobileletterspacing:-1px; --brz-heading1mobilelineheight:1.3; --brz-heading1mobilefontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-heading1storyfontsize:13.8%; --brz-heading1bold:700; --brz-heading1italic:inherit; --brz-heading1textdecoration:inherit; --brz-heading1texttransform:inherit; --brz-heading1tabletbold:200; --brz-heading1tabletitalic:inherit; --brz-heading1tablettextdecoration:inherit; --brz-heading1tablettexttransform:inherit; --brz-heading1mobilebold:200; --brz-heading1mobileitalic:inherit; --brz-heading1mobiletextdecoration:inherit; --brz-heading1mobiletexttransform:inherit; --brz-heading2fontfamily:'Inter', sans-serif; --brz-heading2fontsize:42px; --brz-heading2fontsizesuffix:px; --brz-heading2fontweight:700; --brz-heading2letterspacing:-1.5px; --brz-heading2lineheight:1.3; --brz-heading2fontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-heading2tabletfontsize:35px; --brz-heading2tabletfontweight:700; --brz-heading2tabletletterspacing:-0.5px; --brz-heading2tabletlineheight:1.3; --brz-heading2tabletfontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-heading2mobilefontsize:29px; --brz-heading2mobilefontweight:700; --brz-heading2mobileletterspacing:-0.5px; --brz-heading2mobilelineheight:1.3; --brz-heading2mobilefontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-heading2storyfontsize:9.66%; --brz-heading2bold:700; --brz-heading2italic:inherit; --brz-heading2textdecoration:inherit; --brz-heading2texttransform:inherit; --brz-heading2tabletbold:700; --brz-heading2tabletitalic:inherit; --brz-heading2tablettextdecoration:inherit; --brz-heading2tablettexttransform:inherit; --brz-heading2mobilebold:700; --brz-heading2mobileitalic:inherit; --brz-heading2mobiletextdecoration:inherit; --brz-heading2mobiletexttransform:inherit; --brz-heading3fontfamily:'Inter', sans-serif; --brz-heading3fontsize:32px; --brz-heading3fontsizesuffix:px; --brz-heading3fontweight:600; --brz-heading3letterspacing:-1px; --brz-heading3lineheight:1.3; --brz-heading3fontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-heading3tabletfontsize:27px; --brz-heading3tabletfontweight:600; --brz-heading3tabletletterspacing:0px; --brz-heading3tabletlineheight:1.3; --brz-heading3tabletfontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-heading3mobilefontsize:24px; --brz-heading3mobilefontweight:600; --brz-heading3mobileletterspacing:0px; --brz-heading3mobilelineheight:1.3; --brz-heading3mobilefontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-heading3storyfontsize:7.36%; --brz-heading3bold:600; --brz-heading3italic:inherit; --brz-heading3textdecoration:inherit; --brz-heading3texttransform:inherit; --brz-heading3tabletbold:600; --brz-heading3tabletitalic:inherit; --brz-heading3tablettextdecoration:inherit; --brz-heading3tablettexttransform:inherit; --brz-heading3mobilebold:600; --brz-heading3mobileitalic:inherit; --brz-heading3mobiletextdecoration:inherit; --brz-heading3mobiletexttransform:inherit; --brz-heading4fontfamily:'Inter', sans-serif; --brz-heading4fontsize:26px; --brz-heading4fontsizesuffix:px; --brz-heading4fontweight:500; --brz-heading4letterspacing:-1px; --brz-heading4lineheight:1.4; --brz-heading4fontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-heading4tabletfontsize:24px; --brz-heading4tabletfontweight:500; --brz-heading4tabletletterspacing:0px; --brz-heading4tabletlineheight:1.4; --brz-heading4tabletfontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-heading4mobilefontsize:22px; --brz-heading4mobilefontweight:500; --brz-heading4mobileletterspacing:0px; --brz-heading4mobilelineheight:1.4; --brz-heading4mobilefontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-heading4storyfontsize:5.98%; --brz-heading4bold:500; --brz-heading4italic:inherit; --brz-heading4textdecoration:inherit; --brz-heading4texttransform:inherit; --brz-heading4tabletbold:500; --brz-heading4tabletitalic:inherit; --brz-heading4tablettextdecoration:inherit; --brz-heading4tablettexttransform:inherit; --brz-heading4mobilebold:500; --brz-heading4mobileitalic:inherit; --brz-heading4mobiletextdecoration:inherit; --brz-heading4mobiletexttransform:inherit; --brz-heading5fontfamily:'Montserrat', sans-serif; --brz-heading5fontsize:22px; --brz-heading5fontsizesuffix:px; --brz-heading5fontweight:500; --brz-heading5letterspacing:0px; --brz-heading5lineheight:1.5; --brz-heading5fontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-heading5tabletfontsize:21px; --brz-heading5tabletfontweight:500; --brz-heading5tabletletterspacing:0px; --brz-heading5tabletlineheight:1.4; --brz-heading5tabletfontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-heading5mobilefontsize:20px; --brz-heading5mobilefontweight:500; --brz-heading5mobileletterspacing:0px; --brz-heading5mobilelineheight:1.4; --brz-heading5mobilefontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-heading5storyfontsize:5.0600000000000005%; --brz-heading5bold:500; --brz-heading5italic:inherit; --brz-heading5textdecoration:inherit; --brz-heading5texttransform:inherit; --brz-heading5tabletbold:500; --brz-heading5tabletitalic:inherit; --brz-heading5tablettextdecoration:inherit; --brz-heading5tablettexttransform:inherit; --brz-heading5mobilebold:500; --brz-heading5mobileitalic:inherit; --brz-heading5mobiletextdecoration:inherit; --brz-heading5mobiletexttransform:inherit; --brz-heading6fontfamily:'Montserrat', sans-serif; --brz-heading6fontsize:20px; --brz-heading6fontsizesuffix:px; --brz-heading6fontweight:500; --brz-heading6letterspacing:0px; --brz-heading6lineheight:1.5; --brz-heading6fontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-heading6tabletfontsize:19px; --brz-heading6tabletfontweight:500; --brz-heading6tabletletterspacing:0px; --brz-heading6tabletlineheight:1.4; --brz-heading6tabletfontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-heading6mobilefontsize:19px; --brz-heading6mobilefontweight:500; --brz-heading6mobileletterspacing:0px; --brz-heading6mobilelineheight:1.4; --brz-heading6mobilefontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-heading6storyfontsize:4.6000000000000005%; --brz-heading6bold:500; --brz-heading6italic:inherit; --brz-heading6textdecoration:inherit; --brz-heading6texttransform:inherit; --brz-heading6tabletbold:500; --brz-heading6tabletitalic:inherit; --brz-heading6tablettextdecoration:inherit; --brz-heading6tablettexttransform:inherit; --brz-heading6mobilebold:500; --brz-heading6mobileitalic:inherit; --brz-heading6mobiletextdecoration:inherit; --brz-heading6mobiletexttransform:inherit; --brz-buttonfontfamily:'Montserrat', sans-serif; --brz-buttonfontsize:12px; --brz-buttonfontsizesuffix:px; --brz-buttonfontweight:600; --brz-buttonletterspacing:3px; --brz-buttonlineheight:1.8; --brz-buttonfontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-buttontabletfontsize:12px; --brz-buttontabletfontweight:600; --brz-buttontabletletterspacing:3px; --brz-buttontabletlineheight:1.8; --brz-buttontabletfontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-buttonmobilefontsize:12px; --brz-buttonmobilefontweight:600; --brz-buttonmobileletterspacing:3px; --brz-buttonmobilelineheight:1.8; --brz-buttonmobilefontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-buttonstoryfontsize:2.7600000000000002%; --brz-buttonbold:600; --brz-buttonitalic:inherit; --brz-buttontextdecoration:inherit; --brz-buttontexttransform:inherit; --brz-buttontabletbold:600; --brz-buttontabletitalic:inherit; --brz-buttontablettextdecoration:inherit; --brz-buttontablettexttransform:inherit; --brz-buttonmobilebold:600; --brz-buttonmobileitalic:inherit; --brz-buttonmobiletextdecoration:inherit; --brz-buttonmobiletexttransform:inherit; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjfontfamily:'Inter', sans-serif; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjfontsize:16px; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjfontsizesuffix:px; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjfontweight:700; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjletterspacing:0px; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjlineheight:1.7; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjfontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjtabletfontsize:15px; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjtabletfontweight:700; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjtabletletterspacing:0px; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjtabletlineheight:1.6; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjtabletfontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjmobilefontsize:15px; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjmobilefontweight:700; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjmobileletterspacing:0px; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjmobilelineheight:1.6; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjmobilefontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjstoryfontsize:3.68%; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjbold:700; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjitalic:inherit; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjtextdecoration:inherit; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjtexttransform:inherit; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjtabletbold:700; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjtabletitalic:inherit; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjtablettextdecoration:inherit; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjtablettexttransform:inherit; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjmobilebold:700; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjmobileitalic:inherit; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjmobiletextdecoration:inherit; --brz-zqecdmrrutvukdfptepmztdlehwpnyfthuzjmobiletexttransform:inherit; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdfontfamily:'Inter', sans-serif; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdfontsize:15px; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdfontsizesuffix:px; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdfontweight:700; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdletterspacing:0px; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdlineheight:1.7; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdfontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdtabletfontsize:14px; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdtabletfontweight:700; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdtabletletterspacing:0px; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdtabletlineheight:1.6; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdtabletfontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdmobilefontsize:13px; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdmobilefontweight:700; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdmobileletterspacing:0px; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdmobilelineheight:1.6; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdmobilefontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdstoryfontsize:3.45%; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdbold:700; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzditalic:inherit; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdtextdecoration:inherit; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdtexttransform:inherit; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdtabletbold:700; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdtabletitalic:inherit; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdtablettextdecoration:inherit; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdtablettexttransform:inherit; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdmobilebold:700; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdmobileitalic:inherit; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdmobiletextdecoration:inherit; --brz-rfbbfgfqraiqdogamonflsmwhgxfapoesqzdmobiletexttransform:inherit; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvfontfamily:'Inter', sans-serif; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvfontsize:16px; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvfontsizesuffix:px; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvfontweight:300; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvletterspacing:0px; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvlineheight:1.7; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvfontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvtabletfontsize:15px; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvtabletfontweight:300; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvtabletletterspacing:0px; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvtabletlineheight:1.6; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvtabletfontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvmobilefontsize:15px; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvmobilefontweight:300; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvmobileletterspacing:0px; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvmobilelineheight:1.6; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvmobilefontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvstoryfontsize:3.68%; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvbold:300; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvitalic:inherit; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvtextdecoration:inherit; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvtexttransform:inherit; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvtabletbold:300; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvtabletitalic:inherit; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvtablettextdecoration:inherit; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvtablettexttransform:inherit; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvmobilebold:300; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvmobileitalic:inherit; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvmobiletextdecoration:inherit; --brz-sftwfrhsnpmnllpaabbevieeekyibrlseesvmobiletexttransform:inherit; --brz-jjszuxvu7prgfontfamily:'Inter', sans-serif; --brz-jjszuxvu7prgfontsize:15px; --brz-jjszuxvu7prgfontsizesuffix:px; --brz-jjszuxvu7prgfontweight:400; --brz-jjszuxvu7prgletterspacing:0px; --brz-jjszuxvu7prglineheight:1.2; --brz-jjszuxvu7prgfontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-jjszuxvu7prgtabletfontsize:15px; --brz-jjszuxvu7prgtabletfontweight:300; --brz-jjszuxvu7prgtabletletterspacing:0px; --brz-jjszuxvu7prgtabletlineheight:1.2; --brz-jjszuxvu7prgtabletfontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-jjszuxvu7prgmobilefontsize:15px; --brz-jjszuxvu7prgmobilefontweight:300; --brz-jjszuxvu7prgmobileletterspacing:0px; --brz-jjszuxvu7prgmobilelineheight:1.1; --brz-jjszuxvu7prgmobilefontvariation:"wght" 400, "wdth" 100, "SOFT" 0; --brz-jjszuxvu7prgstoryfontsize:3.45%; --brz-jjszuxvu7prgbold:400; --brz-jjszuxvu7prgitalic:inherit; --brz-jjszuxvu7prgtextdecoration:inherit; --brz-jjszuxvu7prgtexttransform:inherit; --brz-jjszuxvu7prgtabletbold:300; --brz-jjszuxvu7prgtabletitalic:inherit; --brz-jjszuxvu7prgtablettextdecoration:inherit; --brz-jjszuxvu7prgtablettexttransform:inherit; --brz-jjszuxvu7prgmobilebold:300; --brz-jjszuxvu7prgmobileitalic:inherit; --brz-jjszuxvu7prgmobiletextdecoration:inherit; --brz-jjszuxvu7prgmobiletexttransform:inherit; } </style> <style id='inline-handle-brizy-asset--1643153340-50-inline-css'> .brz .brz-tp__dc-block-st1 p { font-family: 'Inter', sans-serif;font-size: 18px;font-weight: 300;letter-spacing: 0px;line-height: 1.5; } @media (max-width: 991px) {.brz .brz-tp__dc-block-st1 p { font-family: 'Inter', sans-serif;font-size: 17px;font-weight: 300;letter-spacing: 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data-brz-custom-id="gwymibbzwowxrecetdtfhhcebdyccvvuoddc"><picture class="brz-picture brz-d-block brz-p-relative brz-css-un7BH brz-css-l6nCn"><source srcset="https://www.cpdstandards.com/wp-content/uploads/2022/11/CPD-standards-office-3-brand-logos.png 1x, https://www.cpdstandards.com/wp-content/uploads/2022/11/CPD-standards-office-3-brand-logos.png 2x" media="(min-width: 992px)"><source srcset="https://www.cpdstandards.com/wp-content/uploads/2022/11/CPD-standards-office-3-brand-logos.png 1x, https://www.cpdstandards.com/wp-content/uploads/2022/11/CPD-standards-office-3-brand-logos.png 2x" media="(min-width: 768px)"><img decoding="async" class="brz-img" srcset="https://www.cpdstandards.com/wp-content/uploads/2022/11/CPD-standards-office-3-brand-logos.png 1x, https://www.cpdstandards.com/wp-content/uploads/2022/11/CPD-standards-office-3-brand-logos.png 2x" src="https://www.cpdstandards.com/wp-content/uploads/2022/11/CPD-standards-office-3-brand-logos.png" alt="CPD-standards-office-3-brand-logos" draggable="false" loading="lazy"></picture></div></div></div></div></section><section id="f1488e82e70b278c0c7b_pbhkvhahmaapkxzaqsatkmlruiphpvlbmidn" class="brz-section brz-css-p2cnL"><div class="brz-section__content brz-section--boxed brz-css-czQs7 brz-css-iC9yp" data-brz-custom-id="drzhkhyfxrjbsknunkyeixizqpayocemwbuj"><div class="brz-container brz-css-w5ItO brz-css-vWlLG"><div id="" class="brz-css-cFJP_ brz-wrapper"><div class="brz-rich-text brz-rich-text__custom brz-css-pI6gP" data-brz-custom-id="sykbxhgzytfpeoprbwopcuhoqggvdxpabrhu"><div data-brz-translate-text="1"><h5 class="ql-align-center brz-tp-lg-heading5 brz-text-lg-justify brz-css-xk48C" data-generated-css="brz-css-icknx" data-uniq-id="ygtot"><span class="brz-cp-color1">All of our members have one of the above logos with a provider number – please ensure that this is one of our providers – thank you.</span></h5><h5 class="brz-tp-lg-heading5 brz-text-lg-justify ql-align-center brz-css-tTXdE" data-generated-css="brz-css-exdha" data-uniq-id="ybwqo"><span class="brz-cp-color7"> </span></h5><h4 class="brz-tp-lg-heading4 brz-text-lg-justify ql-align-center brz-css-nKfVc" data-generated-css="brz-css-loedg" data-uniq-id="gzkze"><span class="brz-cp-color7" style="color: rgb(34, 34, 34);">Complaints about our Members</span><span class="brz-cp-color7"> </span></h4><p class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-vaTKF" data-generated-css="brz-css-nyodm" data-uniq-id="lnbdr">We are an accreditation service and accredit training activities. Complaints about member services should be taken up directly with the provider or contact should be made with Trading Standards or Environment Health Services where applicable.</p><p class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-bgEqi" data-generated-css="brz-css-vpaif" data-uniq-id="ybtzf">We are unable to comment on the following:</p><ul><li class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-dcHmM" data-generated-css="brz-css-ctpwm" data-uniq-id="rjurl">A provider not using/following their own complaints procedure</li><li class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-kz9Ai" data-generated-css="brz-css-stthp" data-uniq-id="lamfi">We are unable to advise the name of the complainant to the provider</li><li class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-jNURA" data-generated-css="brz-css-ddikq" data-uniq-id="valnl">The condition of the training premises</li><li class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-wLqJJ" data-generated-css="brz-css-linrs" data-uniq-id="bntvo">The wrong name being given to the course applied for</li><li class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-ypRkC" data-generated-css="brz-css-lzhuc" data-uniq-id="tthjq">Hygiene</li></ul><p class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-mPMCR" data-generated-css="brz-css-vbszq" data-uniq-id="prpap">We can respond on the following:</p><ul><li class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-kaqnT" data-generated-css="brz-css-gnltc" data-uniq-id="zevbj">Courses that claim to be accredited</li><li class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-fBbDb" data-generated-css="brz-css-tjloq" data-uniq-id="zjlcd">Misuse of individual logos</li><li class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-sVtyD" data-generated-css="brz-css-jaroy" data-uniq-id="zxldo">Attendance certificates being issued for non-accredited courses</li></ul><h5 class="brz-tp-lg-heading5 brz-text-lg-justify ql-align-center brz-css-tnF4l" data-generated-css="brz-css-zoqav" data-uniq-id="sxqsq"><br></h5><h4 class="brz-text-lg-justify ql-align-center brz-tp-lg-heading4 brz-css-fuUV2" data-generated-css="brz-css-egmuf" data-uniq-id="xahgv">Our complaints policy</h4><p class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-yBm8r" data-generated-css="brz-css-prnkf" data-uniq-id="natth">We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards and customer service.</p><p class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-n75wL" data-generated-css="brz-css-lhppf" data-uniq-id="cpoag">If you have a complaint, please contact us with details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to our Independent Expert Advisory Board.</p><p class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-mGuNt" data-generated-css="brz-css-uzlap" data-uniq-id="vxtft"><br></p><p class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-wwaJC" data-generated-css="brz-css-wtawv" data-uniq-id="ijcwm">What will happen next?</p><ol><li class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-o3Y5c" data-generated-css="brz-css-sbgzc" data-uniq-id="quynm">We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.</li><li class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-e7Ks3" data-generated-css="brz-css-iidfa" data-uniq-id="ctvfd">We will then investigate your complaint. This will normally involve passing your complaint to our client relations manager, who will review the matter and speak to the member of staff who acted for you.</li><li class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-rrO6r" data-generated-css="brz-css-osebh" data-uniq-id="yhwta">Our Director of CPD Accreditation & Research will then invite you to a meeting to discuss and hopefully resolve your complaint. This will happen within 14 days of sending you the acknowledgement letter.</li><li class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-eAl8u" data-generated-css="brz-css-peaax" data-uniq-id="owvoi">Within three days of the meeting, we will write to you to confirm what took place and any solutions we have agreed with you.</li><li class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-o9qSn" data-generated-css="brz-css-uvckv" data-uniq-id="pdwfd">If you do not want a meeting or it is not possible, the Director of CPD Accreditation & Research will send you a detailed written reply to your complaint, including suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.</li><li class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-dQtpI" data-generated-css="brz-css-zxkdn" data-uniq-id="klpvy">At this stage, if you are still not satisfied, you should contact us again and we will arrange for an appropriate alternative such as review by a local solicitor, or mediation, to review the decision.</li><li class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-utphr" data-generated-css="brz-css-fxrau" data-uniq-id="amjxd">We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.</li><li class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-yAR5L" data-generated-css="brz-css-yromf" data-uniq-id="xgpno">If you are still not satisfied, you can then contact the CPD Standards Expert Advisory Board about your complaint at richard.gott@memberwise.org.uk – Richard Gott (Independent Advisory Board Chair).</li></ol><p class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-qAEsm" data-generated-css="brz-css-lqooe" data-uniq-id="zjlhj"><br></p><p class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-v8zKS" data-generated-css="brz-css-cirkb" data-uniq-id="naqpm">Normally you will need to bring a complaint to the Expert Advisory Board within six months of receiving a final written response from us about your complaint or within two years of the act or omission about which you are complaining occurring.</p><p class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-jegko" data-generated-css="brz-css-wlqxe" data-uniq-id="frdnr"><br></p><p class="brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-300 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-ff-inter brz-text-lg-justify ql-align-center brz-tp-lg-paragraph brz-css-jK_Jm" data-generated-css="brz-css-rmeqc" data-uniq-id="tzybh">Please note that this Complaints Policy is set out with the intention of resolving any issues to the fullest and continuing an effective working relationship between CPDSO and its members. No refunds or contract cancellations will be considered unless all steps are followed as outlined on this page and no reasonable solution or resolution is found.</p><p class="brz-tp-lg-paragraph brz-text-lg-center brz-css-rB84i" data-generated-css="brz-css-kgclo" data-uniq-id="juedp"><br></p></div></div></div></div></div></section></div> </div> </article> </div> </main> <footer 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